manager of training and development

Werfen

<div>Overview:
<div><b>
Job Summary</b></div><div></div><div><br>
Werfen is seeking a highly motivated Manager of Learning &amp; Development (L&amp;D) for the Transplant business line. This role is responsible for leading the design, delivery, and continuous improvement of product-specific training for employees, customers, and distributors. The Manager will partner closely with Commercial Service, Support, Sales Management, Marketing, and Site Operations teams to understand business objectives and define training needs.
</div><div>This position requires maintaining technical competence and serving as a subject matter expert in the development of training materials. This role will provide innovative solutions in the creation of training programs in alignment with regulatory guidelines. This position will report into the Sr. Director of Learning and Development.
</div>Responsibilities:
<p><b>
Key Accountabilities</b></p><ul><li>
Select and/or develop training materials and programs utilizing sound Instructional Design providing performance based training utilizing multimedia visual aids, web based training, and reference documents.
</li><li>Maintain training files and documents within regulatory and compliance guidelines and maintain records within the Learning Management System.</li><li>
Maintain training laboratories, instrumentation and equipment in accordance with Good Laboratory practices and Quality guidelines. Maintain supplies through appropriate ordering of reagents and consummables as needed, based on class schedules and budget.</li><li>
Collaborate with management, supervisors and employees to understand business needs and job specific responsibilities, integrate changes in policies, procedures, regulations, business initatives, and technologies into performance-based training programs.
</li><li>Measure effectiveness of training and identify gaps through surveys, needs assessments and performance analysis. Establish and maintain departmental technical training metrics and report to management.
</li><li>Schedule and conduct training sessions to meet business needs and training objectives such as on-line web based training, classroom instructor led training, webinar training sessions, etc.</li><li>
Identify or develop innovative and creative new learning techniques and teaching aids such as visual aids, elearning tools and reference works to meet audience needs and training objectives.
</li><li>Coordinate new hire training with the hiring and training demands of business partners.
</li><li>Mentor and coach new hire trainers for L&amp;D processes, class scheduling, delivery and material development.</li><li>
Collaborate with Global Marketing and Global Service departments to develop and implement training projects associated with product launches.
</li><li>Manage all training project timelines and milestones effectively and ensure timely communication of project status with all stakeholders.
</li><li>Performs other duties and responsibilities as assigned.</li></ul><p></p><p><b><br>
Networking/Key relationships</b></p><ul><li>
Global Commercial Service and Support</li><li>
Global Sales Management</li><li>
Global Marketing
</li><li>Global Transplant technology center
</li><li>Quality and Regulatory
</li></ul>Qualifications:
<p><b>
Minimum Knowledge &amp; Experience:</b></p><p>
 Education: BS in Biology; ACHI Certified (American Society of Histocompatibility)
</p><p> Experience:
</p><ul><li>Training development and delivery experience required.</li><li>
HLA &amp; Transplant Diagnostic laboratory industry experience required</li><li>
Sales and/or Marketing experience preferred.</li><li>
Medical Device / Diagnostic industry experience preferred.
</li><li>Experience working in a regulatory environment is necessary.</li></ul><p>
 Management has the discretion of substituting relevant work experience for a degree and/or making exceptions to the years of experience requirement.</p><p><b>
Skills &amp; Capabilities:</b></p><ul><li><b>
Communication</b>: Excellent verbal and written communication to effectively convey information and engage stakeholders. Must have excellent presentation skills.</li><li><b>
Collaboration</b>: strong interpersonal skills to work effectively with diverse teams and build strong relationships. Must have the ability to relate to employees at all levels of the organizational structure.
</li><li><b>Adaptability</b>: Flexibility to adjust to changing circumstances and manage multiple priorities.</li><li><b>
Software skills</b>: Must have intermediate to advanced proficiency in the MS office suite, including, but not limited to Word, Excel, PowerPoint, and Microsoft Project software.
</li></ul><p><b>Travel requirements:</b></p><ul><li>
Position requires 25-50% travel to alternate sites to conduct training globally.</li></ul></div>

Manager, Learning and Development Transplant

Confidential

<div>
 <p>
  Our client in the insurance sector is looking to hire a Manager - Learning &amp; Development and Talent Management for their company. We are seeking to recruit a dynamic and experienced Learning &amp; Development and Talent Management Manager to join our Human Resources team and play a key role in attracting, developing, and retaining top talent specialized function across the organization.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <u>
   Job Summary
  </u>
 </p>
 <p>
  This dual role focuses on the full employee lifecycle, from attracting and hiring the best candidates with insurance expertise to developing their skills and fostering their career growth within the organization. The Learning &amp; Development and Talent Management manager will be responsible for designing, implementing, and evaluating learning programs tailored to the insurance industry, as well as managing the recruitment and onboarding processes for roles across the organization.
 </p>
 <p>
  <u>
   Responsibilities
  </u>
 </p>
 <p>
  Talent Management:
 </p>
 <ul>
  <li>
   Develop and execute talent acquisition strategies specifically targeting individuals with experience and qualifications relevant to insurance industry.
  </li>
  <li>
   Manage the full recruitment cycle, including job posting, sourcing, screening, and interviewing.
  </li>
  <li>
   Utilize various sourcing channels, including online platforms, specific job boards, social media, networking events, industry conferences, and university partnerships with relevant programs.
  </li>
  <li>
   Build and maintain a strong employer brand within the insurance community to attract top talents in the field.
  </li>
  <li>
   Collaborate with hiring managers in various company departments to understand their specific needs and develop effective recruitment plans.
  </li>
  <li>
   Track and analyze recruitment metrics, including time-to-fill and cost-per-hire, to identify areas for improvement in attracting industry professionals.
  </li>
  <li>
   Ensure compliance with all relevant employment laws and regulations, including those specific to the insurance industry.
  </li>
  <li>
   Manage relationships with external recruitment agencies and vendors specializing in insurance industry placements.
  </li>
  <li>
   Oversee the onboarding process for new hires, ensuring a smooth transition into the company and providing them with the necessary knowledge about our specific insurance products and services.
  </li>
 </ul>
 <p>
  Learning &amp; Development (L&amp;D):
 </p>
 <ul>
  <li>
   Conduct needs assessments to identify learning and development gaps within the organization.
  </li>
  <li>
   Design &amp; develop effective learning programs tailored to the insurance industry, including workshops, online courses, on-the-job training, and certifications related to all company departments.
  </li>
  <li>
   Develop and maintain training materials, including presentations, manuals, and job aids, focusing on insurance products, underwriting guidelines, claims processing, and regulatory compliance. Similarly, this needs to be carried out for all other functions of the company.
  </li>
  <li>
   Evaluate the effectiveness of learning programs and make recommendations for improvement, considering the specific needs of professionals.
  </li>
  <li>
   Stay up to date with the latest trends and best practices in L&amp;D within the insurance industry.
  </li>
  <li>
   Partner with managers to identify individual development needs and create development plans for employees in various departments.
  </li>
  <li>
   Facilitate leadership development programs tailored to the insurance industry, focusing on leadership skills relevant to managing teams in an insurance company.
  </li>
  <li>
   Manage the training budget and track training expenses across company functions.
  </li>
  <li>
   Promote a culture of continuous L&amp;D within the company, emphasizing the importance of staying current with insurance industry knowledge and regulations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications:
 </p>
 <ul>
  <li>
   Human Resources Management (preferred) or,
  </li>
  <li>
   Bachelor's degree in Business Administration
  </li>
  <li>
   CIPD qualification is a plus point.
  </li>
  <li>
   Proven experience of 5 years in both talent management and L&amp;D,
   <em>
    preferably within the insurance industry
   </em>
   .
  </li>
  <li>
   Strong understanding of recruitment and selection processes, including sourcing, interviewing. Understanding assessment techniques will be a plus point.
  </li>
  <li>
   Experience in designing training programs using various methodologies,
   <em>
    with a focus on insurance and other department topics
   </em>
   .
  </li>
  <li>
   Excellent communication, interpersonal, and presentation skills.
  </li>
  <li>
   Strong organizational and time management skills.
  </li>
  <li>
   Ability to work independently and as part of a team.
  </li>
 </ul>
 <p>
 </p>
</div>


Manager Learning & Development & Talent Management

Washington Metropolitan Area Transit Authority

<div></div><div><div><div><div><div><div>Job Description</div></div></div><br>
<div>
<div></div><div><div><div><p><b>Marketing Statement:</b></p><p>
The Office of Technical Training and Development at WMATA is hiring a <b>Manager, Technical Skills Training</b> to lead a transformative workstream focused on elevating our instructional workforce. This role will build and launch a structured trainer development program that supports instructors in strengthening their facilitation skills, beginning with a skills assessment and feedback process and culminating in a long-term investment roadmap. You&iquest;ll also partner across teams to standardize onboarding for new technical training hires and lay the foundation for a future-focused staff development strategy&iquest;one that not only builds great instructors, but grows future leaders. We&iquest;re looking for someone who can connect the dots between instructional quality and organizational growth, is energized by building programs from the ground up, and can navigate both frontline needs and big-picture goals.</p><h2 class="jobSectionHeader"><b>
MINIMUM </b><b>QUALIFICATIONS</b></h2><p><b>
Education</b></p><ul><li>
An Associates' degree from an accredited college or university in Education, Instructional Design, Engineering, Human Resources Development, Urban Transit, Transportation or a related field</li><li>
In lieu of an Associate degree a High School Diploma or GED plus two (2) years of experience in developing and administering technical training, maintenance, safety skills and/or transit operations programs in an industrial setting.</li></ul><p><b>
Experience</b></p><ul><li>
A minimum of seven (7) years of progressively responsible experience in developing and/or administering technical training, employee development programs in an industrial setting; and/or a combination of developing and administering technical training experience, with field experience in transit engineering, operations, fleet maintenance, and/or infrastructure maintenance.</li></ul><p><b>
Certification/Licensure</b></p><ul><li>
A valid Drivers License</li><li>
Infrastructure or Rail assignments are required Roadway Worker Protection qualification within three (3) months of hire</li></ul><p><b>
Medical Group</b></p><ul><li>
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.</li></ul><p><b>
SUMMARY</b></p><ul><li>
The Manager, Technical Training and Development is responsible for the establishment, management, execution, and continuous improvement of technical skills, maintenance skills, and/or operational training programs supporting Infrastructure, Fleet, and/or Transportation organizations at WMATA. This leader enforces WMATA&iquest;s rules, regulations, policies, and procedures, establishes and/or introduces innovative training standards/methods for new and existing employees to improve key performance indicators (KPIs) and workload measures to the standards of the assigned department.</li></ul><h2 class="jobSectionHeader"><b>
ESSENTIAL </b><b>FUNCTIONS</b></h2><ul><li>
Manages a staff of supervisors and instructors assigned to develop and implement comprehensive training programs for initial qualification and continual training, including associated apprentice and technical skills (TSP) programs.</li><li>
Implements and manages a systematic approach to training and development to ensure the effectiveness of training programs provided. This includes performing needs analyses, skills gap assessments, and training evaluations to verify quality and effectiveness of training programs.</li><li>
Collaborates with internal and client department leadership for continuous improvement of training development and delivery. This includes identifying training needs, directing curriculum development and improvement, providing pathways for skill improvement of instructional staff, and recommending alternative vendors/external education resources.</li><li>
Establishes and manages comprehensive technical skills training programs based on adult learning and instructional design best practices, incorporating innovative and effective techniques, to ensure engagement of a diverse workforce and effective delivery of intended training objectives.</li><li>
Monitors findings from internal and external audits to ensure that required changes are updated into instructional programs, policies, and procedures. Operates as training expert and/or point of contact in Corrective Action Plan workshops and communications.</li><li>
Oversees the development and implementation of training manuals and curricula, evaluation procedures, test instruments, simulators, mock-ups, and training media. Ensures that current modifications and new equipment are incorporated into all instructional programs.</li><li>
Oversees the direct supervision of Technical Skills Programs; ensures that current, accurate and complete records exist for each apprentice/trainee showing their attendance, work experience, related instruction and progress.</li><li>
Provides review and approval of contractor training programs including development of instructional specifications, review and approval of deliverables, scheduling, coordinating, and monitoring of training.</li><li>
Supervises staff to include recommending applicant selection, disciplinary actions, resolution of grievances, assigning duties, directing work, conducting performance evaluations, approving leave requests and timesheets, and ensuring appropriate subordinate training is provided.</li><li>
Develops, administers, and implements effective employee selection/promotional examinations, reviews promotional eligibility standards, and supervises the transfer/promotion of operations and infrastructure employees, ensuring compliance with Federal regulations, guidelines and WMATA policy.</li><li>
Provides quarterly status reports which include budget, goals, activities, accomplishments, and projections. Forecasts and recommends long-term instructional and documentation program budgets and resource requirements.</li></ul><p><b>
The </b><b>functions</b><b> listed are not intended to limit specific duties and responsibilities of </b><b>any </b><b>particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.</b></p><p><b>
Evaluation Criteria</b></p><p>
Consideration will be given to applicants whose resumes demonstrate the required education and experience.</p><p>
Applicants should include all relevant education and work experience. Evaluation criteria may include one or more of the following:</p><ul><li>
Skills and/or behavioral assessment</li><li>
 Personal interview</li><li>
Verification of education and experience (including certifications and licenses)</li><li>
Criminal Background Check (a criminal conviction is not an automatic bar to employment</li><li>
Medical examination including a drug and alcohol screening (for safety sensitive positions)</li><li>
 Review of a current motor vehicle report</li></ul><p>
 <b>Closing</b></p><p>
WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law. This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.</p></div></div></div></div></div></div></div>

Manager, Technical Training and Development, Performance Improvement

Hilton

<div><p>Training and Quality Manager - Waldorf Astoria Atlanta Buckhead</p><p>
Waldorf Astoria is looking for a<b>Training and Quality Manager</b>to join the Human ResourcesTeam at this gorgeous Atlanta property!</p><p>
</p><p>Located in one of Atlanta's most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.</p><p>
</p><p>In this role, you will report directly to the Director of Human Resources.
</p><p></p><p>The ideal candidate will be a highly motivated<b> </b>leader driven to help us achieve the Forbes 5-Star rating. Prior luxury hotel experience and knowledge in Forbes standards is required. Additional qualifications include:</p><ul><li>
At least 3 years of management experience in Hotel Operations</li><li>
At least 2 years of training / facilitation experience</li><li>
Superior verbal and written communication skills</li><li>
Proficient in Project Management and Performance Improvement</li><li>
Strong Analytical skills</li><li>
Bilingual Skills is a plus</li><li><p>
Human Resources experience is a plus</p><p>
</p></li>Hilton brand experience is a plus<br>
<li>
</li></ul><p><b>Want to learn more?</b> ,
</p><p></p><p><b>What will I be doing?</b></p><p>
As Training &amp; Quality Manager, you would be responsible for overseeing and managing the training and professional development function in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Also, you will manage and implement initiatives in support of positive team member engagement, culture, and recognition. Specifically, you would be responsible for performing the following tasks to the highest standards:
</p><ul><li>Oversee and administer all training and professional development functions to include, but not limited to, creating and/or developing course content, facilitating and/or conducting training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives.</li><li>
Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, harassment-free workplace, diversity, new team member orientation, departmental training, communication, leadership, service and train-the-trainer training.</li><li>
Plan and conduct meetings with department managers, property trainers and team members to review performance trends, to develop appropriate action plans and to provide appropriate recognition.</li><li>
Monitor all departmental training programs and assist departmental trainers in conducting pre-shift audits, executing job skills checklists, and utilizing brand service toolkit training.</li><li>
Track, input, maintain and audit all individual team member training records to ensure full compliance with established corporate standards.</li><li>
Develop and distribute the annual training calendar, compile and distribute periodic reports (i.e. monthly, quarterly, etc.) and measurements related to training activity and return on investment.</li><li>
Collaborate with the Executive Committee and key Department Heads in Hilton's Quality Assurance audits and Stay Experience platform.</li><li>
Create an environment and ambiance that makes Team Members feel energized, comfortable and motivated.</li><li>
Support Human Resources functions in new hire onboarding, team member engagement, and recognition programs.</li></ul><p><b>
What are we looking for?</b></p><p>
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:</p><ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.</li><li>
Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline.</li></ul><p>
In addition, we look for the demonstration of the following key attributes:</p><ul><li>
Quality</li><li>
Productivity</li><li>
Dependability</li><li>
Customer Focus</li><li>
Adaptability</li></ul><p>
</p><p><b>What will it be like to work for Hilton?</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p><p><b>
The Benefits </b>&ndash; Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
</p><p></p><ul><li>Access to pay when you need it through DailyPay
</li><li>Medical Insurance Coverage &ndash; for you and your family
</li><li>Mental health resources including Employee Assistance Program
</li><li>Best-in-Class Paid Time Off (PTO)
</li><li>Go Hilton travel program: 100 nights of discounted travel
</li><li>Parental leave to support new parents
</li><li>Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications</li><li>
401K plan and company match to help save for your retirement
</li><li>Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
</li><li>Career growth and development
</li><li>Team Member Resource Groups
</li><li>Recognition and rewards programs
</li><li>Available benefits may vary depending upon property-specific terms and conditions of employment.</li></ul></div><p></p>

Training and Quality Manager - Waldorf Astoria Atlanta Buckhead

State of Florida

<div><p>Requisition No: 861488</p>
<p>Agency: Department of Transportation</p>
<p>Working Title: SENIOR Q.A. AND TRAINING MANAGER - 55014482</p>
<p> Pay Plan: SES</p>
<p>Position Number: 55014482</p>
<p>Salary: $102,312.83 - $132,404.84</p>
<p>Posting Closing Date: 10/03/2025</p>
<p><b>Total Compensation Estimator </b><b>Tool</b></p>
<div><b>
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION</b></div>
<div><b>
JOB POSTING DESCRIPTION</b></div>
<div><b>
801 / SunPass Program</b></div>
<div><b>
ANTICIPATED VACANCY
</b></div><div><b>OPEN COMPETITIVE</b></div>
<div><b>
SELECTED EXEMPT SERVICE</b></div><br>
<div><b>
</b></div><div><b>CONTACT PERSON: Lisa Morgan</b></div>
<div><b>
CONTACT PHONE NUMBER: 561-488-5303
</b></div><div><b>CONTACT EMAIL ADDRESS: Lisa.Morgan@dot.state.fl.us</b></div>
<div><b>
ANTICIPATED BI-WEEKLY SALARY: $4,629.54</b></div><br>
<div></div>
<p><i>
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.</i></p>
<div><b>
Our Mission</b></div>
<div>
The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state&rsquo;s economic competitiveness, prioritizes Florida&rsquo;s environment and natural resources, and preserves the quality of life and connectedness of the state&rsquo;s communities.</div><br>
<div></div>
<div><b>
Our Vision</b></div>
<div>
As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.</div><br>
<div></div>
<div><b>
The Work You Will Do:</b></div>
<div>
Senior Quality Assurance and Training Manager-Office of Toll Operations-SunPass Program</div><br>
<div>
</div><div>This position will direct the activities of Department and contracted staff to achieve the plans and objectives of the SunPass Operations Quality Assurance unit. The successful candidate will serve as the SunPass communications officer ensuring communications regarding SunPass program are accurate and effective, serve as contract manager for third-party collections contracts, and provide oversight and verifications for SunPass Operations budge.</div><br>
<div>
</div><div><b>The Difference You Will Make:</b></div>
<div>
Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.</div><br>
<div></div>
<div><b>
How You Will Grow:</b></div>
<div>
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency&rsquo;s learning management system, you have access to hundreds of computer-based training and instructor-led courses.</div><br>
<div>
</div><div><b>Where You Will Work:</b></div>
<div>
Office of Toll Operations</div>
<div>
7941 Glades Road
</div><div>Boca Raton, FL 33434</div><br>
<div></div>
<div><b>
Annual Salary Range:</b><b>
</b></div><div><b>$102,312.83 - $132,404.84</b></div><br>
<div></div>
<div><b>
Your Specific Responsibilities:</b></div><br>
<div></div>
<div>
Directs the activities of Department and contracted staff in order to achieve the plans and objectives of the SunPass Operations Quality Assurance unit. Directs and supervises the SunPass staff training programs and training staff, integrating quality assurance and quality control results into all training programs. Directs and supervises the activities of the SunPass departments responsible for printing and mailing customer communications, ensuring communications are accurate, timely, and reflect current business operations.</div><br>
<div></div>
<div>
Performs project oversight and management for the SunPass operations contractor. Coordinates the support and development of staff recognition and motivation programs. Oversees the Step Up program for the cost center.</div><br>
<div>
</div><div>Provides oversight and verification that all requirements associated with the Prison Rehabilitative Industries and Diversified Enterprises (PRIDE) contracts are met. This includes both image verification and printing services. Assures compliance through reports and on-site visits. Monitors and independently evaluates license plate read accuracy rates by employing statistically valid weekly, monthly, and quarterly audit procedures.</div><br>
<div></div>
<div>
Serves as SunPass communications officer and ensures communications regarding the SunPass program are accurate and effective. Handles external customer inquiries and concerns regarding specialty programs. Ensures that interdepartmental information is disseminated as necessary. Directs the activities of the Quality &amp; Assurance unit in maintaining and keeping current the SunPass Policies and Procedures Manual.</div><br>
<div></div>
<div>
Serves as contract manager for third-party collections contracts and all associated customer communications, including collection notices, website changes, etc. Works with finance, accounting, and other personnel to assure day to day activities are in compliance with the contract.</div><br>
<div></div>
<div>
Analyzes and reports performance results from the Key Performance Indicator (KPI) and Quality Assurance (QA) systems. Develops and implements continuous performance and quality improvement solutions to SunPass operations management based on the KPI and QA analysis. Updates, enhances and maintains the KPI and QA systems, ensuring the systems meet the objectives of the QA department and the organization. Administers transaction based customer surveys and samples, calibrates and validates the results of quality monitoring programs.</div><br>
<div>
</div><div>Provides oversight and verification for SunPass Operations budget. Ensures monthly results are shared and communicated to all Senior Management.</div><br>
<div></div>
<div><b>
The Successful Candidate will have the following required Knowledge, Skills, and Abilities:</b></div><br>
<div></div>
<div><b>
Knowledge of:</b></div>
<ul>
<li>staff development practices and principles</li>
<li>basic business mathematics</li></ul><br>
<div></div>
<div><b>
Skills in:</b></div>
<ul>
<li>verbal and written communications</li>
<li>using office equipment including personal computers, fax machines, copiers, and calculators</li></ul><br>
<div></div>
<div><b>
Ability to:</b></div>
<ul>
<li>coach and mentor staff</li>
<li>lead, organize, and schedule the activities of a team</li>
<li>supervise</li>
<li>assist in identifying and documenting staff developmental needs and drafting evaluations</li>
<li>work independently</li>
<li>interpret management information reports and recommend or initiate corrective action as required</li>
<li>maintain composure and professionalism in pressured situations</li>
<li>establish and maintain effective working relationships with peers, superiors, and staff both within and outside the immediate organizational structure</li>
<li>handle and maintain confidential information</li></ul><br>
<div></div>
<div>
<div>The State&rsquo;s total compensation package for employees features a highly competitive set of employee benefits including:</div><br>
<div></div>
</div>
<div><div><div><div><ul><li>Health insurance (over 90% employer paid)</li>
<li>$25,000 life insurance policy (100% employer paid)</li>
<li>Dental, vision and supplemental insurances</li>
<li>State of Florida retirement package
</li><li>10 paid holidays a year</li>
</ul>
</div><div><ul><li>Generous vacation and sick leave</li>
<li>Career advancement opportunities</li>
<li>Tuition waiver for public college courses</li>
<li>A variety of training opportunities</li>
<li>Employee Assistance Program (EAP)</li>
</ul>
</div></div><br>
</div></div><div><p><i>For additional benefit information available to State of Florida employees, visit: </i>https://www.mybenefits.myflorida.com/</p></div><br>
<div></div>
<p><b>
SPECIAL REQUIREMENTS:</b> You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.</p>
<p><b>
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. </b>In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation&rsquo;s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation&rsquo;s Human Resources Office at (850) 414-5300 for assistance.
</p><p>The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.</p>
<p>Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.</p>
<p>The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.</p></div>

SENIOR Q.A. AND TRAINING MANAGER

Holiday Inn

<div><p><i>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees</i>.</p>
<p><i>
By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer</i>.</p><p></p><p><b><br>
About Us</b></p>
<p>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.
</p><p>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</p><p>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
</p><p>So, join us and you'll become part of our ever-growing global family.</p>
<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.</p>
<p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p><h4 class="jobSectionHeader"><b><br>
Your day to day</b><p></p><b>
</b><p><b>
Working as a </b><b>Learning and Development Manager,</b><b> you will ensure all team members are trained and maintaining Holiday Inn's brand service style and behavior. You'll have ambition, talent, and some essential skills. We're seeking someone passionate about creating great guest experiences for this vital role.</b></p><b>
</b><p><b>
A little taste of your day-to-day:</b></p><b>
</b><ul><b>
</b><li><b>Design, implement, and oversee training and development initiatives.</b></li><b>
</b><li><b>Conduct training sessions and facilitate workshops across all departments.</b></li><b>
</b><li><b>Support the hotel's succession planning and career development programs.</b></li><b>
</b><li><b>Ensure compliance with IHG training standards and learning tools.</b></li><b>
</b><li><b>Partner with department heads to identify skill gaps and address training needs.</b></li><b>
</b><li><b>Monitor training effectiveness and maintain accurate learning records.</b></li></ul><p><b><br>
</b></p><br>
<p><b>What we need from you</b></p><b>
</b><p><b>
Ideally, you'll have some or all of the following competencies and experience we're looking for:</b></p><b>
</b><ul><b>
</b><li><b>Previous experience in Learning &amp; Development within hospitality.</b></li><b>
</b><li><b>Preferably with IHG brand experience.</b></li><b>
</b><li><b>Currently based in the UAE.</b></li><b>
</b><li><b>Strong facilitation and coaching skills.</b></li><b>
</b><li><b>Ability to inspire and motivate colleagues through learning.</b></li><b>
</b><li><b>Knowledge of modern training methods and digital learning tools.</b></li></ul><br>
<p><b>
What we offer</b></p><b>
</b><p><b>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts and some of the best training in the business.
</b></p><p><b>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
</b></p><p><b>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
</b></p><p><b>So, join us and you'll become part of our ever-growing global family.</b></p><b>
</b><p><b>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.</b></p><b>
</b><p><b>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</b></p><b>
</b><p><b>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</b></p></h4></div>

Franchise Hotel - Learning & Development Manager

Marriott International

<div><b>Additional Information</b>Asst. HR &amp; Training Manager - JW Marriott Istanbul Marmara Sea<br>
<b>Job Number</b>25144323<br>
<b>Job Category</b>Human Resources<br>
<b>Location</b>JW Marriott Hotel Istanbul Marmara Sea, Atakoy 2-5-6 Kisim Mah Rauf Orbay Caddesi No 2/1 L B, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34158<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<p></p><div><div><br>
<p><b>JOB SUMMARY</b></p><p><br>
</p><p>Assists in carrying out the daily activities of the Human Resource Office including recruitment, total compensation, and training and development. Additionally, he/she assists in delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures.</p><p><br>
</p><p><b>CANDIDATE PROFILE</b></p><p><br>
</p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 2 years experience in the human resources, management operations, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required.</li></ul><p><br>
</p><p><b>CORE WORK ACTIVITIES</b></p><p><br>
</p><p><b>Assisting in Managing Recruitment and Hiring Process</b></p>
<ul><li>Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.</li></ul>
<ul><li>Assists in establishing and maintains contact with external recruitment sources.</li></ul>
<ul><li>Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.</li></ul>
<ul><li>Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.</li></ul>
<ul><li>Assists in monitoring candidate identification and selection process.</li></ul>
<ul><li>Performs quality control on candidate identification/selection.</li></ul><p><br>
</p><p><b>Assisting in Administering and Educating Employee Benefits</b></p>
<ul><li>Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.</li></ul>
<ul><li>Assists with unemployment claim activity reports.</li></ul>
<ul><li>Attends unemployment hearings and ensures property is properly represented, as needed.</li></ul><p><br>
</p><p><b>Assisting in Managing Employee Development</b></p>
<ul><li>Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Ensures employees are cross-trained to support successful daily operations.</li></ul>
<ul><li>Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.</li></ul>
<ul><li>Ensures attendance by all new hires and participation of the leadership team in training programs</li></ul>
<ul><li>Assists with ensuring departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.</li></ul><p><br>
</p><p><b>Assisting in Maintaining Employee Relations</b></p>
<ul><li>Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).</li></ul>
<ul><li>Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.</li></ul>
<ul><li>Utilizes an &ldquo;open door&rdquo; policy to acknowledge employee problems or concerns in a timely manner</li></ul>
<ul><li>Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.</li></ul>
<ul><li>Partners with Loss Prevention to conduct employee accident investigations, as necessary.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position.</li></ul><p><br>
</p><p><b>Assisting in Managing Legal and Compliance Practices</b></p>
<ul><li>Assists with ensuring employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.</li></ul>
<ul><li>Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.</li></ul>
<ul><li>Assists with ensuring medical records are maintained in a separate, secure and confidential medical file.</li></ul>
<ul><li>Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).</li></ul>
<ul><li>Communicates property rules and regulations via the employee handbook.</li></ul>
<ul><li>Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.</li></ul>
<ul><li>Assists with periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.</li></ul>
<ul><li>Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs.</li></ul></div><p></p><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Asst. HR & Training Manager - JW Marriott Istanbul Marmara Sea

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