manager on duty

The Home Depot

<p>Position Purpose:<br/></p><p>Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.<br/></p><p>Key Responsibilities:<br/></p><p>30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.<br/>30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.<br/>15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.<br/>25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This Position typically Reports to Operation Assistant Manager<br/>This position has 4 Direct Reports<br/></p><p>Travel Requirements:<br/></p><p>No travel required<br/></p><p>Physical Requirements:<br/></p><p>Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.<br/></p><p>Working Conditions:<br/></p><p>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be 18 years of age or older<br/>Must be legally permitted to work in the United States<br/>Ability to work a flexible schedule, including nights, weekends, and overtime as needed.<br/>1 year of relevant work experience, including management of people and retail operations.<br/></p><p>Preferred Qualifications:<br/></p><p>At least 1 year prior merchandising and/or operational experience.<br/>At least 1 year leadership experience, preferably big box retail.<br/>Knowledge of the home improvement industry.<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.<br/></p><p>Preferred Education:<br/></p><p>No additional education<br/></p><p>Minimum Years of Work Experience:<br/></p><p>2 + years of previous related work experience<br/></p><p>Preferred Years of Work Experience:<br/></p><p>No additional years of experience<br/></p><p>Minimum Leadership Experience:<br/></p><p>1+ year of previous leadership Experience<br/></p><p>Preferred Leadership Experience:<br/></p><p>1+ year of previous leadership Experience<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Action Oriented<br/>Decision Quality<br/>Collaborates<br/>Self-Development<br/>Situational Adaptability<br/>Communicates Effectively<br/>Customer Focus<br/>Manages Conflict<br/>Develops Talent<br/>Manages Conflict<br/></p>

Operations Experience Manager

<p>Position Purpose:<br/></p><p>Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.<br/></p><p>Key Responsibilities:<br/></p><p>30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.<br/>30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations<br/>15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.<br/>25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This Position typically Reports to Specialty ASM or Pro ASM<br/>This position has 4 Direct Reports<br/></p><p>Travel Requirements:<br/></p><p>No travel required<br/></p><p>Physical Requirements:<br/></p><p>Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.<br/></p><p>Working Conditions:<br/></p><p>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors<br/></p><p>Minimum Qualifications:<br/></p><p>Must be 18 years of age or older<br/>Must be legally permitted to work in the United States<br/>Ability to work a flexible schedule, including nights, weekends, and overtime as needed.<br/>1 year of relevant work experience, including management of people and retail operations.<br/></p><p>Preferred Qualifications:<br/></p><p>At least 1 year prior merchandising and/or operational experience.<br/>At least 1 year leadership experience, preferably big box retail.<br/>Knowledge of the home improvement industry.<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.<br/></p><p>Preferred Education:<br/></p><p>No additional education<br/></p><p>Minimum Years of Work Experience:<br/></p><p>2 + years of previous related work experience<br/></p><p>Preferred Years of Work Experience:<br/></p><p>No additional years of experience<br/></p><p>Minimum Leadership Experience:<br/></p><p>1+ year of previous leadership Experience<br/></p><p>Preferred Leadership Experience:<br/></p><p>1+ year of previous leadership Experience<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Decision Quality<br/>Self-Development<br/>Situational Adaptability<br/>Customer Focus<br/>Manages Conflict<br/>Develops Talent<br/>Manages Conflict<br/></p>

Pro Experience Manager

CSC Generation

<div><div>With over 58 stores and the largest avocational cooking program in the US, <b>Sur La Table</b> offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table &ndash; and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we&rsquo;re all here for the same reason &ndash; to roll up our sleeves and create happiness through cooking and sharing good food.</div><div></div><div><b><br>
Position Overview</b></div><div>
As a <b>Store Floor Lead</b> at Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this leadership role, the <b>StoreFloor Lead</b> supports the General Manager (GM) or Store Manager (SM) in achieving sales and operational goals. As a key driver of in-store performance, <b>Store Floor Lead</b> serves as the Manager on Duty (MOD), ensuring smooth daily operations and always delivering a <b>#bestincenter</b> customer experience, a company-wide standard for excellence in service.</div><div></div><div><b><br>
Key Responsibilities</b></div><div><b>
Leadership &amp; Team Development</b></div><ul><li> Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).</li><li> Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.</li><li> Support onboarding, training, and development of new associates.
</li></ul><div><b>Customer Experience &amp; Brand Representation</b></div><ul><li> Represent Sur La Table&rsquo;s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.</li><li> Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.</li><li> Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.</li><li> Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.</li></ul><div><b>
Sales &amp; Business Performance</b></div><ul><li> Support the achievement of store sales goals through effective customer engagement and team motivation.</li><li> Maximize selling opportunities by identifying customer needs and offering relevant solutions.</li><li> Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.</li></ul><div><b>
Operations &amp; Compliance</b></div><ul><li> Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards.</li><li> Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).</li><li> Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.</li><li> Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.</li></ul><div></div><div><b><br>
Physical Requirements</b></div><ul><li> Ability to communicate verbally and work cooperatively with associates and customers.</li><li> Ability to remain standing for up to 4 hours at a time.</li><li> Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.</li><li> Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.</li><li> Ability to lift and/or move merchandise weighing up to 50 lbs.</li><li> Ability to ascend/descend ladders to retrieve and/or move merchandise.</li><li> Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.</li><li> Workweeks are expected to be between 20 and 25 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.</li><li> Regular and predictable attendance.</li></ul><div></div><div><b><br>
Qualifications &amp; Experience</b></div><ul><li> Must be 21 years of age or older at the time of employment.</li><li> 1 year of retail management experience, preferably in a specialty or culinary retail environment.</li><li> Strong leadership skills with the ability to inspire, develop, and retain a high performing team.</li><li> Excellent communication, problem-solving, and decision-making abilities.</li><li> Passion for community engagement and providing exceptional customer experiences.</li><li> Proficiency in Microsoft Office and retail management systems preferred.</li></ul>
<div><i>This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice.</i></div><div></div><div><br>
The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws.
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<div></div><div>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>
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<div>Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to WACandidates@cscshared.com.</div>
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<div>It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.</div>
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</div><div>The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact hrbenefits@cscshared.com.
</div><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Store Floor Lead (Sur La Table)

Ross Dress For Less

<div><div><b>About the Job:</b></div><div><b>
GENERAL-PURPOSE:</b></div><div>
The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy-to-shop environment. They ensure proper merchandise presentation and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed.</div><div><br>
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ESSENTIAL FUNCTIONS:</b></div><div><b>
Maintaining Safe &amp; Secure Environments:</b></div><ul><li>
Understands that safety is the number one priority and practices safe behaviors in everything they do.</li><li>
Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership.</li><li>
Responsible for security of building including entrance/exit control (Associate entry/egress, receiving door, daily trash removal, etc.), Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups, and register area.</li><li>
Removes clutter and ensures safe, clear egress to emergency exits.</li><li>
Responsible for Customer safety including accident prevention, accident reporting, and emergency procedures.</li><li>
Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested.</li></ul><div><b>
Customer Service:</b></div><ul><li>
Treats all Customers, Associates, and other leaders with respect.</li><li>
Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.</li></ul><div><b>
Personal and Store Brand:</b></div><ul><li>
Represents and supports the Company brand at all times.</li><li>
Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times.</li><li>
Keeps all areas of the Store clean, well-maintained, and merchandised to standard.</li><li>
Responsible for daily trash removal.</li></ul><div><b>
General Merchandising:</b></div><ul><li>
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practices.</li><li>
Responsible for receiving merchandise trucks when needed.</li><li>
Processes all merchandise with a sense of urgency.</li><li>
Responsible for receipt of all non-merchandise inbound deliveries (i.e. signs, supplies, special deliveries, etc.).</li><li>
Responsible for cleanliness and organization of all Stockrooms.</li><li>
Helps deliver and place merchandise on the sales floor when all merchandise is processed.</li><li>
Responsible for ensuring any back-stock is secured and processed to Company policy.</li><li>
Responsible for merchandising of department including the back stock.</li><li>
Responsible for the reduction of loss due to damage.</li><li>
Ensures compliance with the monthly presentation guidelines in the assigned area.</li><li>
Responsible for floor moves and signing including promotional signing as needed.</li><li>
Responsible for re-wraps as needed.</li></ul><div><b>
Loss Prevention:</b></div><ul><li>
Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.</li><li>
As a representative of Ross Leadership demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information, and merchandise.</li><li>
Ensures Public View Monitor (PVM) system is maintained properly.</li><li>
Conducts &quot;Code 50&quot; package inspections.</li><li>
Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.</li></ul><div><b>
Front End Supervision and Operations:</b></div><ul><li>
Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End.</li><li>
Maintains pace, energy, and &quot;presence&quot; at the Front End, managing the line to expedite Customers' wait time.</li><li>
Trains and coaches Associates on cash registers, shortage control policies, and other Front End procedures. To meet friendly and productivity standards.</li><li>
Controls Retail Associates' break schedule for backups, lunches, and breaks.</li><li>
Ensures all equipment is working properly.</li><li>
Maintains proper supplies and recovery for the Front End area.</li><li>
Ensures go-backs are expedited, properly scanned, security tagged, and ticketed.</li><li>
Teaches all Associates the &quot;Scan and Bag&quot; best practice.</li><li>
Ensures salability of merchandise on the Front End, aisle tables, Men's/Women's 4-way features, and specialty racks.</li></ul><div><b>
Fitting Rooms:</b></div><ul><li>
Responsible for the maintenance and cleanliness of the Fitting Rooms.</li><li>
Ensures all Fitting Room garment tags are audited and accounted for to Company policy.</li><li>
Ensures go-back compliance throughout the day. All merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed.</li></ul><div><b>
Administrative Duties as Assigned by Store Manager:</b></div><ul><li>
Ensures Cash pulls and bank deposits are conducted to Company policy.</li><li>
Responsible for Front End control when needed. Understands and adheres to the policies and procedures that refer to refund approval, Associate purchase approval, securing tills and cash in safe, registering Paid Outs/Ins, void approval, register media, and break schedules.</li><li>
Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.</li><li>
Other duties as assigned by Store Manager.</li></ul><div><b>
COMPETENCIES:</b></div><ul><li>
Manages Work Processes.</li><li>
Business Acumen.</li><li>
Plans, Aligns &amp; Prioritizes.</li><li>
Builds Talent.</li><li>
Collaborates.</li><li>
Leading by Example.</li><li>
Communicates Effectively.</li><li>
Ensures Accountability &amp; Execution.</li></ul><div><b>
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:</b></div><ul><li>
Excellent verbal communication skills.</li><li>
Fluency in English.</li><li>
Prior Customer Service and supervisory experience preferred.</li><li>
Familiarity with point-of-sale equipment and applications.</li><li>
Ability to perform basic mathematical calculations commonly used in retail environments.</li><li>
Ability to work evenings and weekends.</li></ul><div><b>
PHYSICAL REQUIREMENTS/ADA:</b></div><ul><li>
Ability to use all Store equipment, including PDTs, registers, and PC as required.</li><li>
Ability to spend up to 100% of working time standing, walking, and moving around the Store.</li><li>
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.</li><li>
Ability to occasionally push, pull and lift more than 25 lbs.</li><li>
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.</li><li>
Certain assignments may require other qualifications and skills.</li><li>
Associates who work Stockroom shifts: Ability to regularly push, pull, and lift more than 20 lbs.</li></ul><div><b>
SUPERVISORY RESPONSIBILITIES:</b></div><ul><li>
Retail Associates.</li><li>
Stockroom Leads (where applicable).</li></ul><div><b>
DISCLAIMER:</b></div><div>
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.</div><div><br>
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities, and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding, and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.</div></div>

Area Supervisor

<p>Position Purpose:<br/></p><p>Night Replenishment Managers (NRM) are members of the store leadership team and oversees freight handling activities. NRMs supervise the freight unload, pack out, and pack down processes. NRMs communicate priorities, ensure nightly tasks are completed, and freight is moving smoothly throughout the store. This position will be expected to teach, coach, and train associates on The Home Depot policies and procedures and ensure all associates are working in a safe manner all the time. At times, NRMs may be the only Manager available and will be expected to make business and associate decisions in partnership with appropriate resources and following SOPs. NRMs will provide input to Store Manager and Assistant Store Managers on Associates performance through the ongoing performance management and talent planning discussions. Although the NRM does not have direct reports, they will participate in the selection process as needed. Each associate has the responsibility of providing a safe working environment by following all safety policies &amp; standards, completing specified safety training, immediately correcting hazards &amp; unsafe conditions and working safely as to not endanger themselves, co-workers, vendors, or customers.<br/></p><p>Key Responsibilities:<br/></p><p>25% - People - Provide in the moment coaching based on observations and behavior. Partners with Night Operations ASMs regarding formal performance conversations and discipline. Recognizes associates for demonstrating expectations. Use recognition tools (BRAVO / Homer) to highlight associates demonstrating values-based behaviors and productivity. Conduct quality walks of recently completed tasks. Walk off-shelf merchandising locations; ensure areas are set according to MAP or regional direction. Ensure associates have completed training requirements of position. Give input to Night Operations ASM on associate performance and participate in talent planning for all hourly associates. Assist SM and Night Operations ASM with associate interview and hiring process. Approve and address missed punches, variances, schedule changes, receive &quot;call outs&quot; and communicate with Night Operations ASM and SM regarding follow-up actions. Communicate and ensure associates adhere to store standards. Adhere to all Company policies and procedures and holds associates accountable for the same.<br/>25% - Replenishment - Partner with Night Operations ASM to determine responsibilities to drive efficiencies and overnight productivity. Direct supervision of the Consistent Unload, Directed Packout, and Purge Pack down processes. Execute Quality Walks to ensure associates are completing the Packout process correctly. Ensure all trucks and trailers are received and unloaded timely and efficiently. Ensure all freight is packed out or placed in overhead quickly and efficiently. Ensure that all trash is cleaned up and the store is Grand Opening ready at the end of the shift. Prioritize and communicate messages and tasks to all associates and leaders in store.<br/>25% - Safety - Ensure associates follow all safety and hazmat procedures and Safety Matters guidelines at all times. Complete specified safety training courses applicable to role and follow all prevention policies and procedures. Use Proper PPE (Personal Protective Equipment) and guide associates on proper use. Utilize proper lifting techniques and educate store associates on these practices. Obey the required safe distances around Lift Equipment and guide other associates on the correct policies. Adhere to work rules identified in Standard Operating Procedures and inform store associates on these rules. Immediately correct unsafe conditions and offer assistance to customers who are shopping in an unsafe manner; ensure that aisles and flooring surfaces are safe. Ensure associates complete all store checklist in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action in put in place. Recognize store associates for safe behavior.<br/>25% - Shared Manager On Duty - Perform Closing and MOD tasking as well as other whole store focus responsibilities. Conduct hand-off walk with the prior MOD before their shift ends; identify areas for focus or follow-up. Validate daily store priorities with ASMs and SMs. Ensure associates complete all store checklists in accordance with timing expectations. Provide input to associates, verify issue correction, and preventative action is put in place. Make sure all equipment and machines are functioning properly. Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.<br/></p><p>Direct Manager/Direct Reports:<br/></p><p>This Position typically reports to Store Manager<br/>This Position has 0 Direct Reports<br/></p><p>Travel Requirements:<br/></p><p>No travel required.<br/></p><p>Physical Requirements:<br/></p><p>Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.<br/></p><p>Working Conditions:<br/></p><p>Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.<br/></p><p>Minimum Qualifications:<br/></p><p>Must be eighteen years of age or older.<br/>Must be legally permitted to work in the United States.<br/></p><p>Preferred Qualifications:<br/></p><p>None<br/></p><p>Minimum Education:<br/></p><p>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.<br/></p><p>Preferred Education:<br/></p><p>None<br/></p><p>Minimum Years of Work Experience:<br/></p><p>1<br/></p><p>Preferred Years of Work Experience:<br/></p><p>None<br/></p><p>Minimum Leadership Experience:<br/></p><p>None<br/></p><p>Preferred Leadership Experience:<br/></p><p>None<br/></p><p>Certifications:<br/></p><p>None<br/></p><p>Competencies:<br/></p><p>Action Oriented<br/>Directs Work<br/>Builds Effective Teams<br/>Drives Engagement<br/></p>

Night Replenishment Manager

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