assistant manager – customer service operations Jobs in Gujranwala

assistant manager – customer service operations

operations manager

manager operations

Talent Unlimited

We are seeking an experienced **Manager Operations** to oversee daily activities of our play land facility. The ideal candidate will ensure smooth operations, deliver excellent customer experience, and manage staff performance while maintaining safety and quality standards. **Key Responsibilities:** * Oversee day-to-day operations of the play land. * Supervise and train staff to ensure high-quality customer service. * Develop and implement operational policies and SOPs. * Monitor safety standards and compliance with company guidelines. * Manage inventory, equipment maintenance, and vendor coordination. * Prepare and present operational reports to management. * Drive sales, promotions, and customer engagement activities. * Handle customer queries, complaints, and ensure resolution. **Requirements:** * Bachelor&rsquo;s degree in Business Administration, Management, or relevant field. * 5+ years of experience in operations management (entertainment, hospitality, or retail preferred). * Strong leadership and team management skills. * Excellent communication and problem-solving abilities. * Flexible to work evenings, weekends, and holidays as required. **What We Offer:** * Competitive salary and benefits. * Exciting work environment in the entertainment industry. * Opportunities for growth and career development.Job Type: Full-timePay: Up to Rs120,000.00 per monthApplication Question(s):<ul><li>Current Salary </li><li>Expected Salary</li><li>Reason to switch </li><li>Notice Period </li></ul>Work Location: In person

Manager Operations

Hcm International

Job Title: Assistant Manager &ndash; Customer Service OperationsLocation: Gujranwala &ndash; Service Branch Reports To: Branch Manager &ndash; ServiceJob PurposeWe are seeking a dynamic and customer-focused Assistant Service Manager to join Dawlance at our Service Branch in Gujranwala. The role involves overseeing day-to-day service operations, ensuring customer satisfaction, supporting technical teams, and maintaining operational excellence in line with company policies.Key Responsibilities<ul><li>Supervise daily operations and performance of the Authorized Workshop (AWS).</li><li>Handle customer complaints, guide employees for quick resolution, and ensure no recurring service faults.</li><li>Maintain documentation accuracy and take corrective measures in consultation with the Branch Manager.</li><li>Develop and maintain strong relationships with dealers and franchises to support business growth.</li><li>Monitor branch and franchise reports (revenue, satisfaction, warranty issues, quality, and training).</li><li>Oversee warranty, costs, expenses, revenue generation, and ensure quality improvement.</li><li>Manage daily collections, reconciliations, and deposits, and report to Branch Manager.</li><li>Ensure employees follow SOPs, KPIs, and health &amp; safety protocols.</li><li>Support and guide service staff to achieve operational efficiency and customer satisfaction.</li></ul>Education &amp; Experience<ul><li>graduate Engineer (Industrial, Mechanical, or Electrical).</li><li>1&ndash;2 years of relevant experience in service operations, technical support, or customer service.</li></ul>Skills &amp; Competencies<ul><li>Strong interpersonal and leadership skills.</li><li>Excellent complaint handling and customer service tactics.</li><li>Technical knowledge of home appliances and service operations.</li><li>Ability to manage functional operations effectively.</li><li>Strong problem-solving and analytical skills.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs170,000.00 per monthWork Location: In person

Assistant Manager – Customer Service Operations

Pakmarketers

Job Description: Pak Marketers is looking for a Male Operations Manager to join our Gujranwala office for the night shift. This is a key role responsible for ensuring smooth day-to-day business operations, team coordination, and performance monitoring. The ideal candidate will have strong management skills, excellent communication abilities, and the ability to take ownership of operational decisions.Key Responsibilities:<ul><li>Supervise and manage all night shift operations, ensuring tasks are completed on time and according to company standards.</li><li>Coordinate between departments (HR, Estimation, Marketing, Accounts) to maintain a smooth workflow.</li><li>Monitor team performance and provide timely feedback to management.</li><li>Identify process gaps and suggest operational improvements for efficiency.</li><li>Ensure compliance with company policies and procedures.</li><li>Handle employee concerns, resolve conflicts, and maintain a professional work environment.</li><li>Prepare daily, weekly, and monthly reports for management review.</li><li>Support recruitment, onboarding, and training of new staff as needed.</li><li>Act as the point of contact for urgent decisions and operational escalations during the night shift.</li></ul>Requirements:<ul><li>Gender: Male (Only)</li><li>Education: Minimum Bachelor&rsquo;s degree (Business Administration or related field preferred)</li><li>Preferred Age: 27 &ndash; 32 years (candidates within this age range will be given priority)</li><li>Experience: Minimum 1 year in operations, administration, or team management</li><li>Language: Fluency in English (written &amp; spoken) is mandatory</li><li>Strong leadership, decision-making, and problem-solving skills</li><li>Excellent communication and interpersonal skills</li><li>Ability to work under pressure and manage multiple tasks</li><li>Willingness to work night shift regularly</li></ul>Salary: PKR 70,000 &ndash; 80,000 (based on experience)Benefits:<ul><li>Professional and growth-oriented work environment</li><li>Opportunity to lead and grow with a fast-growing company</li><li>Career development and skill enhancement opportunities</li></ul>Office Address: Pak Marketers 2nd Floor, Building No. 200&ndash;201, Mumtaz Market, Near Storm Fiber Office, Opposite Carry&rsquo;s Consultancy, Gujranwala.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthLanguage:<ul><li>english (Preferred)</li></ul>Location:<ul><li>Gujranwala (Preferred)</li></ul>Work Location: In person

Operations Manager

SJS INTERNATIONAL Industries

S.M.J International Industry (Pvt) Ltd, operating under the trusted brand Alaska Batteries, is a leading battery manufacturing company serving the automotive, industrial, and energy sectors. We are seeking a Management Trainee to join our team and develop into a future leader through hands-on exposure to different aspects of business operations, marketing, and management.Key Responsibilities<ul><li>Participate in a structured training program to gain a strong understanding of company operations, manufacturing processes, and business functions.</li><li>Assist department heads in day-to-day operations, project management, and strategy implementation.</li><li>Analyze business performance, prepare reports, and recommend process improvements.</li><li>Support decision-making through market analysis, competitor research, and data-driven insights.</li><li>Rotate through multiple departments (Production, Marketing, Sales, Supply Chain, Finance, etc.) to develop a comprehensive understanding of the business.</li><li>Contribute ideas for improving efficiency, product positioning, and operational effectiveness.</li><li>Develop leadership skills by assisting in team coordination and supervising assigned projects.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Engineering, or a related field.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Ability to adapt quickly and work in a fast-paced manufacturing environment.</li><li>Good leadership potential and a proactive learning attitude.</li><li>Proficiency in MS Office (Word, Excel, PowerPoint).</li><li>Interest in the automotive, manufacturing, or energy industry is a plus.</li></ul>Job Type: Full-timePay: From Rs45,000.00 per monthWork Location: In person

Management Trainee

IGI Financial Services

We are searching for office work male &amp; female staff.Minimum education is GraduationAge: min 26y to max 50y plusHandsome salary package, only serious and hardwork candidates can apply... you can also apply for part time as well.Only for Gujranwala resdentialFor Apply only Whatsapp your cvDrops your at given Whatsapp number for apply03364344675Branch managerMiss Salma khanJob Type: Full-timeSalary: Rs15,000.00 - Rs25,000.00 per monthEducation:<ul><li>Graduation (Preferred)</li></ul>Job Types: Full-time, Part-time, FresherPay: Rs20,000.00 - Rs100,000.00 per monthWork Location: In person

Need male and female staff for office(Branch manager)

Achha Foods

Operational ManagementOversee day-to-day branch operations, including inventory management, product handling, and customer service.Ensure compliance with company policies, food safety standards, and hygiene regulations.Monitor equipment and facilities to maintain operational efficiency.Team LeadershipSupervise, train, and motivate branch staff to achieve performance targets.Schedule and manage staff shifts to ensure adequate coverage during peak hours.Address staff issues promptly and foster a positive working environment.Sales and Customer ServiceDrive sales by promoting products and ensuring excellent customer service.Address and resolve customer complaints or queries in a professional and timely manner.Implement promotional campaigns and track their effectiveness.Inventory and Stock ControlMonitor inventory levels to ensure product availability while minimizing wastage.Conduct regular stock checks and coordinate with suppliers for timely restocking.Maintain accurate records of inventory, deliveries, and sales transactions.Financial ManagementOversee cash handling, daily sales reconciliation, and reporting.Manage branch expenses to align with budgetary guidelines.Analyze sales and operational data to identify areas for improvement.Compliance and ReportingEnsure adherence to health, safety, and quality standards.Prepare and submit operational reports to senior management as required.Stay updated on local regulations affecting branch operations.Any other responsibilities provided by the companyJob Type: Full-timePay: From Rs35,000.00 per monthAbility to commute/relocate:<ul><li>Gujranwala: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Branch Supervision: 2 years (Required)</li></ul>Location:<ul><li>Gujranwala (Required)</li></ul>Willingness to travel:<ul><li>50% (Preferred)</li></ul>

Branch Supervisor

Move energy

Key Responsibilities:<ul><li>Oversee and coordinate daily court operations across assigned courtrooms/facilities.</li><li>Manage scheduling for hearings, trials, and other judicial proceedings.</li><li>Supervise and support court clerks, administrative staff, and other personnel.</li><li>Ensure compliance with court rules, legal procedures, and applicable laws.</li><li>Monitor budgets, allocate resources efficiently, and manage vendor relationships.</li><li>Implement process improvements to enhance efficiency and customer service.</li><li>Prepare operational reports and analyze performance metrics.</li><li>Handle escalated inquiries from attorneys, law enforcement, and the public.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Four court manager

Explore 16+ Manager operations in Gujranwala this September. Find roles across top companies and apply now to boost your career.