manager room

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25185724<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Denver, 1881 Curtis Street, Denver, Colorado, United States, 80202<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Management<br>
<b>Pay Range:</b> $27.50 - $31.25 per hour<br>
<b>Bonus Eligible:</b> Y<br>
<b>Expiration Date:</b> 12/18/2025<p></p><div><div>
<p><b>JOB SUMMARY</b></p>
<p></p><p>Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property&rsquo;s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.</p>
<p></p><p><b>CANDIDATE PROFILE
</b></p><p></p><p><b>Education and Experience</b></p>
<ul><li>High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
<p>OR</p>
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.</li></ul>
<p></p><p><b>CORE WORK ACTIVITIES</b></p>
<p></p><p><b>Supporting the Management of Rooms Operations Activities</b></p>
<ul><li>Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.</li></ul>
<ul><li>Runs and reviews critical information contained in room operations reports.</li></ul>
<ul><li>Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.</li></ul>
<ul><li>Operates all department equipment as necessary and reporting malfunctions.</li></ul>
<ul><li>Ensures employees have the proper supplies and uniforms.</li></ul>
<ul><li>Understands night audit procedures and being able to comprehend and utilize reports as necessary.</li></ul>
<ul><li>Understands and complies with loss prevention policies and procedures.</li></ul>
<ul><li>Communicates performance expectations employees in accordance with job descriptions for each position.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Effectively schedules employees to business demands and tracks employee time and attendance.</li></ul>
<p></p><p><b>Contributing Information to Support Managing to Budget</b></p>
<ul><li>Supervises<b> </b>same day selling procedures to maximize room revenue and property occupancy.</li></ul>
<ul><li>Verifies accuracy of room rates to maximize revenue opportunities</li></ul>
<ul><li>Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.</li></ul>
<ul><li>Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.</li></ul>
<ul><li>Understands the impact of Room Operations on the overall property financial goals and objectives.</li></ul>
<p></p><p><b>Providing for and Managing the Guest Experience</b></p>
<ul><li>Assists in the investigation of employee and guest accidents.</li></ul>
<ul><li>Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.</li></ul>
<ul><li>Assists in the review of comment cards and guest satisfaction results with employees.</li></ul><br>
</div><p></p><div>
</div><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i><p></p><p>
We&rsquo;re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.</p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Assistant Manager - Room Operations

<p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.</p>
<p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests  service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p>

Assistant Manager - In Room Dining & Banquets

<div><b>Additional Information</b><br>
<b>Job Number</b>25179806<br>
<b>Job Category</b>Food and Beverage &amp; Culinary<br>
<b>Location</b>The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates, 11788<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.</p><p><br>
</p><p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act &ndash; polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations &ndash; breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.<br>
</p><div>
<br>
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.</div><div>
<br>
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

ACCOR

<p>Assign room according to guest request and preferences whenever possible.</p> <p>Pre-register designated guests and prepare key packets.</p> <p>Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily.</p> <p>Ensure rates match market codes and document exceptions.</p> <p>Verify and adjust billing for guests.</p> <p>File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys.</p> <p>Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports.</p> <p>Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.</p> <p>Be familiar with Hotel services, operational hours and ongoing promotions.</p> <p>Have a thorough knowledge of Sofitel JBR Hotel product and services.</p> <p>Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.</p> <p>Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.</p> <p>Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings</p> <p>Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.</p> <p>Ensure Contingency Reports are regularly printed and filed accordingly.</p> <p>Pre Block VIP and ALL members  arrivals taking into account any special requirements.</p> <p>Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.</p> <p>Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.</p> <p>Follow up the daily arrives with housekeeping department.</p> <p>Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.</p> <p>Supervise and arrange all  long stay guest  reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay.</p> <p>Have thorough knowledge of Cashing up procedure.</p> <p>Be familiar and promote ALL Program and encourage all front office associates in order to achieve monthly target.</p> <p>Ensure that all guest requests and information updated in OPERA and communicated to other departments</p> <p>Supervise accurate and thorough Bucket Check.</p> <p>Encourage all associates to keep working areas clean and tidy</p> <p>Have a thorough knowledge of OPERA Cloud, Redberry, IMS and other front office related operational software.</p> <p>Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations</p> <p>Participate in the training and development of Front Office Associates and provide training to associates when necessary</p> <p>Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.</p> <p>Support and practice Empowerment within the Front Office</p> <p>Understand all front office sections and their operational requirements.</p> <p>Be able to work shifts around the business needs to assist all front office sections.</p> <p>Be reliever for the / Front office supervisor when needed.</p> <p>Be able to identify and resolve Guests problems and feedback up to the guest satisfaction</p> <p>constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed</p> <p>Have a thorough knowledge of all Emergency Procedures</p> <p>Supervise guest registration and all relevant registration details required by the UAE law.</p> <p>Assuring that all Front Office receptionists are continually updated with hotel rates, packages and discounts</p> <p>Supervising compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.</p> <p>Attend weekly sales and BEO meeting and other front office operational meetings to ensure up to date information within the department.</p> <p>Be security conscious at all times and inform Manager on Duty of anything suspicious.</p> <p>Prepare and ensure timely delivery of daily reports to other departments as well as executive office</p> <p>Perform any reasonable task as requested by the Management.</p> <p>Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.</p> <p>Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc</p> <p>Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.</p> <p>Utilizing all available resources, follow up on previous shift requests and pending issues.</p> <p>Each associate is expected to carry out, within their capabilities, all reasonable requests by management</p> <p>Be flexible according to the business need</p> <p>Have an excellent approach to customer service</p> <p>Have strong organizational skills; always practice  Clean as you go </p> <p>At all times strive to represent Accor/ Sofitel in the most professional, courteous manner.</p> <p> Be able to perform any additional scope of duties if requested by the Management.</p>

Rooms Controller

The First Group Hospitality

<div>Overview:<div></div><div><br>
Hotel Local is an urban retreat in Jumeirah Village Triangle. Thoughtfully designed for business travellers, families, and leisure seekers, Hotel Local offers a relaxed, stylish environment in the heart of Dubai&rsquo;s thriving JVT community.</div><div></div><div><br>
The hotel offers a diverse selection of dining venues&mdash;including Farmer&rsquo;s Common, Neighbourhood Brew, our homegrown Risen Caf&eacute; and Artisanal Bakery, and our poolside restaurant and bar&mdash;alongside dedicated family-friendly spaces, a Kid&rsquo;s Corner, an outdoor playground, and rejuvenating spa facilities. Additionally, guests can expect access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, with complimentary shuttle services.</div><div></div><div><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Local.</div><div></div><div><b><br>
About The First Group Hospitality</b></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div></div><div><br>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div></div><div><br>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
As a <b>Rooms Controller</b>, you will play a critical role in optimizing room inventory, coordinating room allocations, and ensuring that every guest receives their preferred room with a seamless experience. This position requires a keen eye for detail, strong communication skills, and a strategic mindset to balance guest satisfaction with operational efficiency in the world&rsquo;s tallest hotel.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Manage daily room allocations based on guest preferences, VIP status, and operational requirements.</div></li><li><div>
Coordinate early arrivals, late departures, room moves, and out-of-order rooms in cooperation with Housekeeping and Engineering.</div></li><li><div>
Maximize room revenue by ensuring optimal room inventory usage and close coordination with Reservations.</div></li><li><div>
Handle pre-arrival arrangements for VIP guests, groups, and special requests to ensure a flawless check-in experience.</div></li><li><div>
Maintain accurate room status in Opera PMS and ensure room discrepancies are resolved swiftly.</div></li><li><div>
Collaborate with the Guest Experience and Front Office teams to ensure guests are assigned appropriate rooms.</div></li><li><div>
Monitor and manage overbooking situations with a proactive and guest-centric approach.</div></li><li><div>
Prepare daily arrival and occupancy reports for internal departments.</div></li><li><div>
Liaise with Sales, Revenue, and Housekeeping departments for smooth coordination and communication.</div></li><li><div>
Support the front office team during busy periods or as needed, including check-in/check-out assistance.</div></li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Minimum 1&ndash;2 years of experience in a similar role in a luxury hotel environment.</div></li><li><div>
Strong knowledge of Opera PMS and room allocation procedures.</div></li><li><div>
Analytical mindset with excellent planning and organizational skills.</div></li><li><div>
Strong communication and teamwork abilities.</div></li><li><div>
High level of accuracy and attention to detail.</div></li><li><div>
Calm under pressure, with the ability to multi-task and prioritize.</div></li><li><div>
Fluent in English; additional languages are a plus.</div></li><li><div>
Professional appearance and demeanor.</div></li></ul></div>

<div><b>Additional Information</b><br>
<b>Job Number</b>25174403<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Le Royal M&eacute;ridien Doha, Building No. 153 Street No. 347, Lusail, Qatar, Qatar<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: Less than 1-year related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p><i><br>
#LI-MJ1</i></p><p></p><p>
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose,<b> belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

<p><br></p><ul>
</ul>
<p><strong>OUR EXPECTATIONS FROM THE ROLE:</strong></p>
<p>Guest Relations</p>
<ul>
 <li>Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li>
 <li>Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li>
 <li>Assist other employees to ensure proper coverage and prompt guest service.</li>
 <li>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process <i> <strong>(Luxury Collection brand)</strong> </i> to resolve issues, delight, and build trust.</li>
</ul>
<p>Housekeeping Protocol</p>
<ul>
 <li>Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.</li>
 <li>Respond promptly to requests from guests, Front Desk, or At Your Service requests.</li>
 <li>Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.</li>
 <li>Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.</li>
 <li>Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.</li>
 <li>Comply with quality assurance expectations and standards.</li>
 <li>Return cart to designated area at the end of shift.</li>
 <li>Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.</li>
 <li>Fold cleaned linen into designated size, either by hand or using folding machine.</li>
 <li>Post caution signs (e.g., wet floor signs) to limit traffic when necessary.</li>
 <li>Perform other reasonable duties as requested.</li>
 <li>Support the sustainability program of the property to protect our environment and to achieve the green key certification, as HK cleanliness expert/supervisor, segregate empty water bottles/cans, pack separately and communicate with manager to arrange logistic etc.</li>
 <li>Sanitize Buggy and load supplies, chemicals, linens, as needed and HK buggy service schedule to follow up.</li>
 <li>Comply with quality assurance expectations, carryout ABC of HK/RPM deep cleaning of floor tiles /carpets shampooing, maintain LC brand standards to keep up GSS cleanliness score.</li>
 <li>Follow the hotel lost &amp; found procedures and all found items to inform the HK supervisor or manager immediately for DP L&amp;F portal registration.</li>
 <li>In alignment with the global standards on electrostatic spraying, as a hotel cleanliness expert/supervisor you are responsible for using spraying followed by CTC Module 9 training in MyLearning.</li>
 <li>Ensure to follow the CTC procedures and update the checklist on a daily bases.</li>
 <li>Compliant with the protocols for servicing a guestroom with a known/presumed COVID guest Please refer to the Global COVID-19 protocols and continent guideline for specific requirements During Stay and Upon Departure to follow CTC</li>
</ul>
<p>Guest Rooms, Villas, and Suites</p>
<ul>
 <li>Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).</li>
 <li>Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.</li>
 <li>Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).</li>
 <li>Enter guest rooms following procedures for gaining access, such as knocking three times, saying  Housekeeping,  and ensuring vacancy before entering.</li>
 <li>Limit access to guest rooms while cleaning by following departmental procedures.</li>
 <li>Remove trash, dirty linen, and room service items from room and balcony/patio.</li>
 <li>Replace dirty linens (e.g., sheets, pillowcases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.</li>
 <li>Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.</li>
 <li>Report missing hotel/resort property and damages to room to manager/supervisor.</li>
</ul>
<p>Public and Employee Spaces</p>
<ul>
 <li>Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.</li>
 <li>Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.</li>
 <li>Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).</li>
 <li>Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.</li>
 <li>Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.</li>
 <li>Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.</li>
 <li>Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.</li>
</ul>
<p>Communication</p>
<ul>
 <li>Speak to guests and co-workers using clear, appropriate and professional language.</li>
 <li><br></li></ul>

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