manager room

Marriott International

<div>Additional Information 
Job Number25136434 
Job CategoryFood and Beverage &amp; Culinary 
LocationThe St. Regis Marsa Arabia Island The Pearl Qatar, The Pearl Island, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Entry level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Conducting Day-to-Day Room Service Operations
<ul><li>Ensures compliance with all Room Service polices, standards and procedures.</li></ul>
<ul><li>Assists with the handling and service of all room service hospitality suites and group sales functions.</li></ul>
<ul><li>Supervises daily shift operations.</li></ul>
<ul><li>Helps to manage the delivery of amenity packages and VIP gifts.</li></ul>
<ul><li>Ensures all employees have proper supplies, equipment and uniforms.</li></ul> 
Supporting Management and Coaching of Room Service Team
<ul><li>Provides direction to Room Service employees to sell and service in-room dining.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position.</li></ul>
<ul><li>Provides feedback to individuals based on observation of service behaviors.</li></ul>
<ul><li>Handles employee questions and concerns.</li></ul>
<ul><li>Supervises Room Service in the absence of the Room Service Manager.</li></ul>
<ul><li>Participates in the employee performance appraisal process, giving feedback as needed.</li></ul> 
Assisting Room Service Financial and Budgeting Goals
<ul><li>Understands the impact of department&rsquo;s operation on the overall property financial goals.</li></ul>
<ul><li>Participates in department meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.</li></ul>
<ul><li>Utilizes budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Manages to achieve or exceed budgeted goals.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Empowers employees to provide excellent customer service within guidelines.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Handles guest problems and complaints seeking assistance from a supervisor as necessary.</li></ul>
<ul><li>Strives to improve service performance.</li></ul> 
Supporting Human Resource Activities
<ul><li>Participates as needed in the interviewing and hiring of room service employee team members with the appropriate skills.</li></ul>
<ul><li>Utilizes the Labor Management System to effectively schedule to business demands and for tracking of employee time and attendance.</li></ul>
<ul><li>Supervises on-going training initiatives.</li></ul>
<ul><li>Conducts training when appropriate.</li></ul> 

</div><div>#L1-KD1</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Manager -Room Service

FedEx

<div>Hub Operations; Air Network Operations Control; Manages Team of Control Rooms Specialists; Develops Effective Control Room Processes &amp; Procedures; Ensure Hub or Ramp Operations Achieve Critical Service Levels; Oversees &amp; leads the coordination of activities across relevant departments; Manages the flow of information to ensure all relevant parties are updated on status, priorities, contingency 
&quot;Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date&quot;
Grade - 14
To effectively manage assigned resources, departments and/or locations, ensuring that department or operational goals are achieved and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with company goals and regulatory requirements. Responsibilities may be within a country, across countries or regions. 
Candidates interested in the MERN Control tower position must have:<ul><li>
GCC (international), trucking or road network knowledge or experience.</li><li>
Solid operational knowledge of KSA, UAE, Kuwait, Oman and Bahrain market dynamics with experience in managing 24/7 operations.</li><li>
Experience working with data, analytics and automation.</li><li>
Knowledge on vendor and contract management related tasks.</li><li>
Minimum 5 years of experience in ground operations with at least 3 years of experience in a leadership position.</li><li>
Strong leadership and people management skills with experience in leading team members remotely.</li><li>
Experienced with ISO audit preparations and requirements.</li><li>
Exposure to financial systems.</li><li>
Strong knowledge and experience with DG handling.</li><li>
Candidate must be currently based in the UAE.</li></ul> 
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.<h2 class="jobSectionHeader">
Our Company</h2>
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by &quot;Fortune&quot; magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.<h2 class="jobSectionHeader">
Our Philosophy</h2>
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.<h2 class="jobSectionHeader">
Our Culture</h2>
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.</div>

Manager Control Room

Conservatorium Hotel

<div><div><div>Assistant Outlet Manager - In Room Dining
 <div></div><div><div><ul><div>JR-02948
</div> </ul></div><div></div><div><ul><div>Food &amp; Beverage
</div> </ul></div><div></div><div><ul><div>Full time
</div> </ul></div><div></div><div><ul><div>Permanent
</div><div></div><div><div>Mandarin Oriental, Doha
</div></div>
</ul></div></div><div>Assistant In Room Dining Manager
Mandarin Oriental, Doha is looking for a Assistant In Room Dining Manager 
to join our Food &amp; Beverage team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
About the job
Based at Mandarin Oriental, Doha within the Food &amp; Beverage Department in Doha, the Assistant In Room Dining Manager will support the In Room Dining Manager in all related operational, administrative and financial aspects of In Room Dining including potential catering events in guest rooms, suites and apartments as well as the placement of rooms amenities and managing of minibar pantries in coordination with the Front Office and Housekeeping Team. The Assistant In Room Dining Manager reports to the In Room Dining Manager.
As Assistant In Room Dining Manager, you will be responsible for the following duties:<ul>
<li>
Support the outlet manager in all operational and administrative aspects of In Room Dining including the order taking, set up of trolleys as per standard and the delivery of room service orders to guest rooms and service apartments and take charge of the outlet and the department in his absence.</li>
<li>
Enforce and monitor that all operational standards, as per our policies, SOP and quality measures are in place at all times.</li>
<li>
Create and maintain a great synergy between In Room Dining and all other F&amp;B outlets as well as the related Rooms Division departments.</li>
<li>
Assist the outlet manager to coordinate the placement of guest amenities in guest rooms and manage the related aspects of minibar operation in close coordination with the Front Office and Housekeeping team.</li>
<li>
Assist any requirements of the residents in the apartments including delivery of ingredients ordered and maintain an effective system for tracking clearance of trolleys and trays.</li>
</ul>
As Assistant In Room Dining Manager, we expect from you:<ul><li>
Experience as Assistant In Room Dining Manager in a high volume in room dining with highest levels of service is preferred.</li></ul><ul><li>
Degree or Higher National Diploma in Hospitality/Hotel/Business Management.</li></ul><ul><li>
Knowledge of In Room Dining service procedures and standards.</li></ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>
Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>
A competitive salary and benefits packages</li>
</ul><ul>
<li>Transportation and Housing provided</li>
<li>
Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Assistant Outlet Manager - In Room Dining

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Pre-block rooms for all arrivals based on estimated arrival times, guest preferences, and stay history, focusing on ALL members and VIP guests.</li><li>
Allocate room upgrades fairly based on availability and upsell opportunities, prioritizing preferred rooms for loyal guests.</li><li>
Review and maintain accurate guest profiles in Opera Cloud; ensure all preferences and special requests are recorded and actioned.</li><li>
Ensure all advanced purchases and third-party payments are processed prior to guest arrival.</li><li>
Update Methods of Payment (MOPs) and billing instructions for all arrivals.</li><li>
Communicate with guests via personalized pre-arrival emails or calls to enhance the guest experience.</li><li>
Coordinate with relevant departments to fulfill special requests such as honeymoon setups, feather-free rooms, or VIP arrangements.</li><li>
Record and comply with preferences related to special occasions (birthdays, anniversaries, weddings).</li><li>
Collaborate with Revenue Management and Front Office teams on same-day sales and upsell strategies.</li><li>
Act as the main control point for saleable rooms, working closely with Revenue, Front Desk, Housekeeping, and Engineering.</li><li>
Review arrival reports and liaise with Housekeeping to ensure rooms are properly assigned and ready.</li><li>
Monitor room inventory and availability daily to maximize occupancy and revenue.</li><li>
Manage the timely release of out-of-service and out-of-order rooms after maintenance.</li><li>
Track changes such as early check-outs, late check-outs, room changes, and walk-ins, and communicate updates to Housekeeping.</li><li>
Coordinate group room allocations according to group requirements and preferences.</li><li>
Organize group arrivals and departures in collaboration with Guest Services/Bell, Housekeeping, and Front Desk.</li><li>
Manage group billing arrangements with the Credit Manager and attend group meetings as assigned.</li><li>
Prepare and handle express check-in and check-out when required.</li><li>
Pre-key ALL members and VIP arrivals, ensuring registration cards, key packets, and room keys are ready and functional.</li><li>
Follow up on same-day traces for arriving guests and manage early check-in and late check-out requests based on occupancy.</li><li>
Investigate housekeeping discrepancy reports and action weekly error correction reports.</li><li>
Print daily contingency shift reports and assist with paymaster follow-ups.</li><li>
Monitor guest preferences by actively engaging in communication and acting on requests.</li><li>
Update and follow up on no-show reports and finance-related emails regarding discrepancies or issues.</li></ul> 

Qualifications 
<ul><li>
Previous experience in a Rooms Controller or Front Office role preferred.</li><li>
Strong organizational and communication skills.</li><li>
Proficiency in English is required; additional language skills (e.g., French, German, Russian) are a strong advantage.</li><li>
Familiarity with Opera PMS is an advantage.</li><li>
Ability to multitask and work collaboratively with various departments.</li><li>
High attention to detail and a guest-focused mindset.</li></ul></div>

Rooms Controller

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests.
File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys.
Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports.
Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Candidate Profile
Experience<ul><li>
Ideally will have experience in a similar supervisory position within front office department.</li></ul> 
Skills and Knowledge<ul><li>
Strong Communication skills (verbal, listening, writing)</li><li>
Innovative</li><li>
Pro-active and reliable</li><li>
Able to work alone and within a team</li><li>
Problem Solving and Complain Handling</li><li>
Leadership</li><li>
Multi-Tasking</li><li>
Strong organizational and time management skills</li><li>
Opera-Cloud OPERA, Redberry , IMS, GXP, Microsoft Office and other operating systems</li></ul>
Education or Certification<ul><li>
Good level of English essential</li></ul>
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:<ul><li>
Be familiar with Hotel services, operational hours and ongoing promotions.</li><li>
Have a thorough knowledge of Sofitel JBR Hotel product and services.</li><li>
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.</li><li>
Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.</li><li>
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings</li><li>
Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.</li><li>
Ensure Contingency Reports are regularly printed and filed accordingly.</li><li>
Pre Block VIP and ALL members&rsquo; arrivals taking into account any special requirements.</li><li>
Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.</li><li>
Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.</li><li>
Follow up the daily arrives with housekeeping department.</li><li>
Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.</li><li>
Supervise and arrange all &ldquo;long stay guest&rdquo; reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay.</li><li>
Have thorough knowledge of Cashing up procedure.</li><li>
Be familiar and promote ALL Program and encourage all front office associates in order to achieve monthly target.</li><li>
Ensure that all guest requests and information updated in OPERA and communicated to other departments</li><li>
Supervise accurate and thorough Bucket Check.</li><li>
Encourage all associates to keep working areas clean and tidy</li><li>
Have a thorough knowledge of OPERA Cloud, Redberry, IMS and other front office related operational software.</li><li>
Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations</li><li>
Participate in the training and development of Front Office Associates and provide training to associates when necessary</li><li>
Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.</li><li>
Support and practice Empowerment within the Front Office</li><li>
Understand all front office sections and their operational requirements.</li><li>
Be able to work shifts around the business needs to assist all front office sections.</li><li>
Be reliever for the / Front office supervisor when needed.</li><li>
Be able to identify and resolve Guests problems and feedback up to the guest satisfaction</li><li>
constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed</li><li>
Have a thorough knowledge of all Emergency Procedures</li><li>
Supervise guest registration and all relevant registration details required by the UAE law.</li><li>
Assuring that all Front Office receptionists are continually updated with hotel rates, packages and discounts</li><li>
Supervising compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.</li><li>
Attend weekly sales and BEO meeting and other front office operational meetings to ensure up to date information within the department.</li><li>
Be security conscious at all times and inform Manager on Duty of anything suspicious.</li><li>
Prepare and ensure timely delivery of daily reports to other departments as well as executive office</li><li>
Perform any reasonable task as requested by the Management.</li><li>
Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.</li><li>
Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc</li><li>
Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.</li><li>
Utilizing all available resources, follow up on previous shift requests and pending issues.</li><li>
Each associate is expected to carry out, within their capabilities, all reasonable requests by management</li><li>
Be flexible according to the business need</li><li>
Have an excellent approach to customer service</li><li>
Have strong organizational skills; always practice &ldquo;Clean as you go&rdquo;</li><li>
At all times strive to represent Accor/ Sofitel in the most professional, courteous manner.</li><li>
 Be able to perform any additional scope of duties if requested by the Management.</li></ul> 
Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

<div>Additional Information 
Job Number25143114 
Job CategoryRooms &amp; Guest Services Operations 
LocationLa Ville Hotel &amp; Suites CITY WALK Dubai Autograph Collection, Al Multaqa Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Controller-Rooms

<div>Additional Information 
Job Number25145658 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily. Ensure rates match market codes and document exceptions. Verify and adjust billing for guests. File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Coordinate tasks and work with other departments. Serve as a departmental role model. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

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