manager sales support

<div></div><div><div><div><div><ul><div>12 - 15 Years</div>
<div></div><div>2 Openings</div>
 <div>Trivandrum</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
 <div><p>Job Description - A leader with 10+ years of experience in Quality Engineering with progressive roles managing IT quality assurance. Extensive experience in solution development, CXO level customer interactions, excellent proposal preparation, writing and management experience who will manage the proposal process, which includes prioritizing RFPs based on the likelihood of winning and value and prioritizing RFPs based on the likelihood of winning and value. Must have experience in active participation in large deals end to end from solution articulation, pricing and providing defense. Responsibilities</p>
<ul>
<li>Work with leading customers to identify opportunities to enhance value from UST</li>
<li>Identify and articulate technology solutions that will fit the customer in the most cost effective and optimized manner</li>
<li>Conduct QE maturity assessments and propose QE transformation roadmaps including technology, people, and process refinements</li>
<li>Work with alliance partners to proactively identify potential joint opportunities and take them to fruition</li>
<li>Define GTM opportunities in the QE specialized services space</li>
<li>Enhance the RFP and proposal response process to improve win rates.</li>
<li>Consult with the sales team on opportunities &amp; disseminate content to SME for completion.</li>
<li>Comply with department, team and project proceses and identify innovative ways of improving efficiency of the proposal process.</li>
<li>Review quotation orders and resolve order acceptance issues.</li>
<li>Gather information on selling strategy, pricing, engineering.</li>
<li>Work with Proposals Lead and be responsible for updating RFP response software services.</li>
<li>Collect customer documentation and evaluate bid requests and specifications. Skills</li>
<li>15+ years of industry experience in Quality Engineering</li>
<li>Strong techno functional expertise in quality engineering and testing.</li>
<li>Good knowledge of various industry/market-leading tools used for manual &amp; automation testing requirements including functional, performance, security, etc.</li>
<li>Good knowledge of standard testing processes and methodologies</li>
<li>Excellent presentation and communications skills</li>
<li>Experience in conducting market &amp; competitor research</li>
</ul></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>sales support,quality assurance,sales metrics,sales planning,</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Manager II - Sales Support

The Home Depot

<div>
 Req166222
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  Position Purpose
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 </strong>
 The Manager of Inside Sales Support leads the Inside Sales Support teams that provide both transactional and relationship-driven support to Outside Sales Representatives serving managed account customers. The team is responsible for critical activities including quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain, directly contributing to customer loyalty and sales growth.
 <br/>
 <br/>
 This role is accountable for building and developing high-performing Inside Sales Support teams and strategically enhancing support operations. By collaborating cross-functionally with market-specific sales teams, the Manager drives improvements in service delivery and sales outcomes. The position ensures a customer-focused sales mindset, strong team performance, cross-functional engagement with Stores, Vendor Partners, Merchants, and Supply Chain, and professional development for associates. Additionally, the Manager continuously identifies opportunities to streamline processes, implement best practices, and elevate operational excellence.
 <br/>
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 Success in this role requires strong customer-back thinking, data-driven decision making, boundaryless leadership, and an entrepreneurial mindset, combined with the ability to communicate effectively and foster collaboration with internal and external partners. The Manager cultivates strong, long-term relationships with customers, partners, and suppliers, leveraging these connections to strengthen business partnerships and support sustainable sales growth.
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  Key Responsibilities
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 </strong>
 <ul>
  <li>
   30% - Customer Service&ndash; Communicate effectively and provide timely support, guidance, and resolution for both internal and external customer escalations, driving root-cause analysis and long-term solutions for recurring issues or trends. Collaborate cross-functionally to provide actionable insights to sales leadership, and business partners on customer and associate friction points, identifying opportunities for process and experience improvement. Build trust through fostering and maintaining strong relationships with internal and external customers.
  </li>
  <li>
   30% - Ensures Accountability &ndash; Identify and address performance deficiencies at all levels. Develop and execute performance improvement plans, training, and coaching strategies that drive exceptional service level standards. Responsible for talent planning activities and the appropriate selection, termination, performance management, and professional development of teams.
  </li>
  <li>
   30% - Leadership &amp; Management- Establish clear goals, success measures, and priorities aligned with company objectives. Drives sales performance by embedding a results-oriented mindset, reinforcing accountability for achieving goals, and celebrating wins that strengthen sales momentum. Provide strong, effective leadership through regular performance reviews, coaching and development planning to build associate capability and engagement at all levels. Inspire and motivate teams, fostering a collaborative, high-performance sales culture that prioritizes growth, customer experience, and operational excellence. Cultivate strong relationships with customers, partners, and suppliers through consistent communication, fostering trust and long-term partnerships.
  </li>
  <li>
   10% - Plans &amp; Aligns- Solicit feedback and analyze performance data to identify people and process improvement opportunities in partnership with the sales team. Facilitate project work and technology improvements to improve sales productivity
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  </li>
 </ul>
 <strong>
  Direct Manager/Direct Reports
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 <ul>
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   This Position typically Reports to Director Inside Sales Support
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   This position has 5+ Direct Reports
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  Travel Requirements
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   Typically requires overnight travel 5% to 20% of the time.
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  Physical Requirements
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   Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
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  Working Conditions
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   Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
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  Minimum Qualifications
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   Must be 18 years of age or older
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   Must be legally permitted to work in the United States
  </li>
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   Experience in managing sales support teams
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   Proven ability to drive operational metrics and process improvements
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   Minimum Education not specified; typically requires relevant experience and/or education in business, management, or related field
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  </li>
 </ul>
 <strong>
  Preferred Qualifications
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 <ul>
  <li>
   Working knowledge of Microsoft Office Suite
  </li>
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   Demonstrated ability to collaborate and work effectively with cross-functional teams
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   Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
  </li>
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   Excellent written and verbal communication skills
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   Experience in sales organizations
  </li>
  <li>
   Strong leadership and coaching skills
  </li>
  <li>
   Experience with CRM tools (e.g., Salesforce.com, Microsoft suite.
  </li>
  <li>
   Strong understanding of sales, demand generation, and technology
  </li>
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   Experience in customer-focused roles and servicing customer needs
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  </li>
 </ul>
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  Minimum Education
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  <li>
   The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED..
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  </li>
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  Preferred Education
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   No additional education
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  Minimum Years Of Work Experience
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   2 + years of previous related work experience
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  Preferred Years Of Work Experience
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   No additional years of experience
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  </li>
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  Minimum Leadership Experience
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 </strong>
 <ul>
  <li>
   2 + years of previous leadership Experience
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  </li>
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  Preferred Leadership Experience
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   No additional years of experience
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  </li>
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  Certifications
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   None
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  Competencies
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   Builds Effective Teams
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   Plans and Aligns
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   Communicates Effectively
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   Customer Focus
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   Develops Talent
  </li>
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   Drives Results
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   Manages Conflict
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   Relationship Building
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  </li>
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 Apply End Date: 02/25/2026
</div>


Manager Inside Sales Support - Metro Atlanta

Transguard Group

<div><p>We are currently recruiting for a <b>Coordinator - </b><b>Sales Support </b>to join our Business Development team in our Headquarters, located in DAFZA, Dubai Airport Freezone.
</p><p><b>Scope </b>: Coordinator &ndash; Sales Support works under guidance of the Senior Bid Coordinator / Bid manager as a proactive team player who supports the bid function across various stages, with a focus on smaller bids and contributing to larger ones under supervision. This role is a crucial part in the group's growth success. The role is part of a fast-paced environment and requires multi-tasking and having the skills to turn complex information into concise, persuasive documents.
 </p><p><b>Financial
</b></p><ul><li>Assist the Senior Bid Coordinator / Bid Manager and Finance team in compiling and tracking budgets for bid-related expenses.
</li><li>Flag any financial or contractual risks in tender documents, such as payment terms or penalties, to the Senior bid Coordinator / Bid Manager.
</li><li>Contribute to the development of bid strategies by providing administrative and research support.
</li></ul><p><b>Customer
</b></p><ul><li>Act as a key point of contact for internal bid-related communications and coordinate with external stakeholders as directed.
</li><li>Schedule and support Opportunity Review sessions, bid kick-off meetings, and solution workshops.
</li><li>Assist in reviewing and formatting bid documents to ensure consistency and compliance with submission requirements.
</li><li>Help prepare post-tender presentations and materials to support the sales and operations teams.
</li><li>Coordinate logistics for site visits and ensure all necessary arrangements are in place.
</li><li>Maintain bid performance tracking reports and dashboards under the guidance of senior team members.
</li><li>Organize and update the bid content library, ensuring easy access to current templates and reference materials.
</li></ul><p><b>Process
</b></p><ul><li>Support the end-to-end bid process for smaller opportunities, ensuring timelines and submission requirements are met.
</li><li>Gathers inputs from Business Units.
</li><li>Prepare and compile bid documentation, including standard forms, templates, and supporting materials.
</li><li>Assist in writing and editing bid responses, ensuring alignment with client specifications and internal standards.
</li><li>Work with Business Units to gather and format relevant content such as CVs, case studies, and technical inputs.
</li><li>Maintain and update bid trackers with accurate status updates and submission milestones.
</li><li>Ensure all bid submissions comply with client instructions and assist in the handover process for successful bids.
</li></ul><p><b>Innovation
</b></p><ul><li>Suggest improvements to templates, tools, and processes to enhance bid efficiency and quality.
</li><li>Work closely with the Bid Manager to develop customized and compelling proposals.
</li></ul><p><b>Selection Criteria
</b></p><ul><li>Bachelor's degree in business administration, marketing, finance or a related field, or professional experience.
</li><li>Minimum 1-2 years of experience in bid management or related roles, demonstrating successful bid outcomes.
</li><li>Excellent organizational skills, with the ability to manage multiple deadlines effectively.
</li><li>Strong written and verbal communication skills, with attention to detail.
</li><li>Flexibility to adapt to changing priorities, deadlines and bid requirements.
</li><li>Strong customer service skills and dedication to building long-term client relationships.
</li><li>Proficiency in Microsoft Office Suite and bid management software.
</li><li>Ability to work collaboratively across departments and levels within the organization.</li></ul></div>
<br>About Us: Offering flexible solutions for all the UAE&rsquo;s staffing needs since 2001, Transguard Group is the region&rsquo;s most trusted expert in facilities management, security, cash services, white-collar staffing and more. As the region&rsquo;s leading service provider, our expertise is in supplying our clients with the right people and best solutions precisely when and where they&rsquo;re needed.

Coordinator-Sales Support

<div><p>At ABB, we help industries run leaner and cleaner&mdash;and every person here makes that happen. You&rsquo;ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.</p><p></p><p>
This Position reports to:</p>
Sales Support Manager<p><b><br>
Your role and responsibilities</b></p><p>
In this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your knowledge by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation.</p><p></p><p>
The work model for the role is #LI-Onsite</p><p></p><p>
This role is contributing to the Process Automation business in Energy industries division based in Bangalore, India.</p><p>
You will be mainly accountable for:</p><ul><li><p>
Prepare technical and commercial greenfield/brownfield solution offers based on customer specifications and internal sales/LBU directives, ensuring accurate costing and risk assessment.</p></li><li><p>
Act as the single point of contact for customers and internal divisions, ensuring proactive and timely communication throughout the bid lifecycle.</p></li><li><p>
Own the entire bid process from lead stage to order award, coordinating inputs from procurement, suppliers, and cross‑functional teams (Legal, Finance, Tax, Insurance).</p></li><li><p>
Develop and execute bid plans, using industry knowledge to guide decision‑making as tender requirements evolve.</p></li><li><p>
Deliver high‑quality bid documentation within deadlines while ensuring alignment with sales strategies and pricing guidelines.</p></li><li><p>
Support sales performance through KPIs, analyzing lost opportunities and recommending improvements in collaboration with Sales and LBUs.</p></li><li><p>
Lead sales tool deployment and opportunity tracking, gathering business requirements to enhance sales processes and market intelligence.</p></li><li><p>
Maintain and update sales process documentation, ensuring consistency, accuracy, and compliance across the division.</p></li></ul><p></p><p><b>
Qualifications for the role</b></p><ul><li><p>
Minimum 14 years&rsquo; experience in bidding / Tendering for Automation (DCS /PLC/Safety PLC/Power Management Systems) solutions including cybersecurity for energy industries.</p></li><li><p>
Experience in handling MAC / Turnkey bids would be an added advantage.</p></li><li><p>
Experience from engineering and project execution is an advantage.</p></li></ul><ul><li><p>
Knowledge about market requirements and standards within the industry is positive.</p></li><li><p>
Knowledge of ABB automation products like 800xA / Symphony Plus will have advantage</p></li><li><p>
Engineering degree</p></li></ul><p></p><p><b>
More about us</b></p><p>
The Energy Industries Division serves a wide range of industrial sectors, including hydrocarbons, chemicals, pharmaceuticals, power generation and water. With its integrated solutions that automate, digitalize and electrify operations, the Division is committed to supporting traditional industries in their efforts to decarbonize. The Division also supports the development, integration and scaling up of new and renewable energy models. The Division&rsquo;s goal is to help customers adapt and succeed in the rapidly changing global energy transition. Harnessing data, machine learning and artificial intelligence (AI), the Division brings over 50 years of domain knowledge delivering solutions designed to improve energy, process and production efficiency, as well as reducing risk, operational cost and capital cost, while minimizing waste for customers, from project start-up and throughout the entire plant lifecycle.</p><p>
It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if is claimed that the money is refundable. ABB is not liable for such transactions.<br>
For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning</p><p></p><p><br>
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.
</p><p></p><p>Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.</p><p></p><p>
Recruitment Fraud Warning</p><p>
ABB never asks for payment from job applicants. All genuine job offers follow a formal application and interview process.</p><p></p><p>
View current job openings and apply at: https://careers.abb/global/en/home</p><p></p><p>
For more information, read our full fraud warning notice at: https://global.abb/group/en/careers/how-to-apply/fraud-warning</p></div>

Sales Support Manager - Bid Management

Nouryon

<div><div><div><i>Dubai, Duba&iuml;, United Arab Emirates</i> Apply until: <b>16 Mar 2026
 </b></div></div><p></p><div><div><div><p><b>Office Based Account Manager</b></p><p></p><p><br>
At Nouryon, our global team of Changemakers takes positive action every day, to reach higher goals collectively and individually. We create innovative and sustainable solutions for our customers to answer society&rsquo;s needs &ndash; today and in the future.</p><p><b>
Purpose and Key Objectives of the Job</b></p><br>
<p></p><ul><li>
Sales of the full range of the &ldquo;Agriculture &amp; Food&rdquo; product portfolio in the designated territory to small customers.</li><li>
Member of the EMEA sales organization.</li><li>
Take ownership to deliver sales to the budget.</li><li>
Direct contact with customers mainly by phone or online.</li><li>
Take ownership of and deliver on the short- and long-term objectives.</li><li>
Prepare detailed annual budget and quarterly forecasts/demand plan for the account.</li><li>
Conduct business according to Nouryon code of conduct (internally and externally).</li><li>
Support Sales Manager and GKAM administrating their customers.</li><li>
Take ownership of and provide accurate sales forecasts.</li></ul><p></p><p><b><br>
About the job (Job Responsibilities)</b></p><ul><li>
Develop, manage, and ensure realization sales for the assigned accounts (including supporting the order processing).</li><li>
Define opportunities for new business as part of sales forecasting and opportunity management</li><li>
Understand Customer Value Proposition at the accounts.</li><li>
Keep an overall perspective of interactions and communications between the accounts and Nouryon. Serve as the lead contact for the customer and its different functions.
</li><li>Establish and build relationship with key decision makers and buyers (procurement).
</li><li>Create a strong network within the business/segment and Nouryon with regards to the accounts.</li><li>
Provide market intelligence feedback to commercial management on market environment, competitor activities</li><li>
Manage customers overdue receivables within target</li><li>
Manage customer complaints through to final resolution.</li><li>
Monthly reporting of the business progress.</li><li>
Monthly update of CRM system of own and colleagues customers</li><li>
Weekly update on overdue receivables of dedicated range of customers.</li><li>
Monthly update of Forecasting system of dedicated range of customers.</li><li>
Monthly/quarterly pricing updates of dedicated range of customers.</li><li>
Manage customer relationships and requirements in line with the Performance Formulations/Agriculture BL strategy.</li><li>
Follow the process disciplines and the usage of systems such as RFA, Arkieva, CRM etc.</li><li>
Ensure that all Nouryon corporate directives, guidelines, and principals (competition compliance etc.) are strictly adhered to throughout the organization.</li></ul><div></div><div><b><br>
We believe you bring (Education &amp; Experience)</b></div><ul><li>
Bachelor&rsquo;s degree in chemical engineering or equivalent.</li><li>
5-10 years of relevant experience from the chemical industry.</li><li>
Experience in sales and negotiations within industrial business environment is preferred.</li><li>
Excellent written and verbal communication skills.</li><li>
English and other relevant languages.</li><li>
Experience from a global business culture is preferred.</li><li>
Experience of working in CRM tools.
</li><li>Experience SAP desirable.</li></ul><div></div><div><br>
Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: <b>nouryon.com/careers/how-we-hire/</b></div><div>
We look forward to receiving your application!</div><div></div><div><br>
We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.</div><div><b>
We&rsquo;re looking for tomorrow&rsquo;s Changemakers, today.</b></div><div></div><div><br>
If you&rsquo;re looking for your next career move, apply today and join Nouryon&rsquo;s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.</div><div>
Visit our <b>website</b> and follow us on <b>LinkedIn</b>.</div><div></div><div><b><br>
#WeAreNouryon #Changemakers</b></div>
#LI-DNI<p></p>
</div></div></div><div><div><div><div>Standard</div>
<h5 class="jobSectionHeader"><b>Vacancy data</b></h5>
<div><div>Closing date</div>
<div>16 Mar 2026
</div><div>Vacancy number</div>
<div>N0013781</div>
</div></div><div><h5 class="jobSectionHeader"><b>Organization</b></h5>
<div><div>Continent</div>
<div>Asia</div>
<div>Country</div>
<div>United Arab Emirates</div>
<div>State/Region/Province</div>
<div>Duba&iuml;</div>
<div>Site</div>
<div>Dubai</div>
</div></div><div><h5 class="jobSectionHeader"><b>Job characteristics</b></h5>
<div><div>Job area</div>
<div>Sales and Marketing</div>
<div>Hierarchy level</div>
<div>Professional/Experienced/Specialist</div>
<div>Full time/part time</div>
<div>Fulltime</div>
<div>Contract type</div>
<div>Permanent</div></div></div></div></div></div>

OBAM & Sales Support

<div><p>At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.</p><p></p><p>
This Position reports to:</p>
Sales Manager<p><b><br>
Internship: MOHP Drives Sales Support</b></p><p></p><p><b>
</b>Your Role and Responsibilities
</p><p>In this role, you'll learn and contribute to the following tasks:</p><p></p><ul><li><p>
Manage opportunities in SFDC in coordination with sales representatives.</p></li><li><p>
Analyze technical specifications.</p></li><li><p>
Provide basic technical clarifications to clients.</p></li><li><p>
Generate documentation for proposals and orders.</p></li><li><p>
Coordinate incident resolution.</p></li><li><p>
Create value propositions for sales, based on ABB's digitalization solutions. Provide technical and sales support to the branch's sales engineers, partners, and clients in general.</p></li></ul><p></p><p><b>
Our Team Dynamics</b></p><p>
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.</p><p></p><p><b>
Qualifications for the Role</b></p><ul><li><p>
Education: Degree student in Electrical or Electronic Engineering or similar</p></li><li><p>
Languages: English level B2</p></li><li><p>
Additional knowledge: Knowledge and use of Microsoft Office, primarily in Excel.</p></li></ul><p></p><p><b><br>
What&rsquo;s in it for you?</b></p><p>
We empower you to take initiative, challenge ideas, and lead with confidence. You&rsquo;ll grow through meaningful work, continuous learning, and support that&rsquo;s tailored to your goals. Every idea you share and every action you take contributes to something bigger.</p><p></p><p><b><br>
Benefits</b></p><p>
At ABB, you&rsquo;ll find benefits that reflect how much we value your time, talent, and future.</p><p><i><br>
You can count on:</i></p><p>
<i>Schedule suited to balance with other responsibilities and interests.</i></p><p>
<i>Working time flexibility.</i></p><p>
<i>Holidays and days off for study and exams.</i></p><p>
<i>Competitive economic grant.</i></p><p>
<i>Free access to specific technical and general training.</i></p><p></p><p><b>
More about us</b></p><p>
At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity, generations, etc. Together, we are embarking in a journey where each one of us, individually and collectively, welcomes and celebrates individual differences.</p><p></p><p><b>
Call to Action</b></p><p>
Be part of something bigger. This is where progress is powered, teams initiate action, and we move the world forward together. Run What Runs the World.</p><p></p><p><br>
#ABBCareers</p><p>
#RunwithABB</p><p>
#Runwhatrunstheworld</p><p></p><p>
A Future Opportunity<br>
Please note that this position is part of our talent pipeline and not an active job opening at this time. By applying, you express your interest in future career opportunities with ABB.</p><p></p><p>
We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to learn more about us and see the impact of our work across the globe.</p></div>

Internship: MOHP Drives Sales Support

<div><p>Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.</p>
<p><i>Who lands Legendary deals? You do.</i><b>- DHL Global Forwarding</b> has an opening for an <b>Head Of Sales Support </b>in <b>Dubai, United Arab Emirates</b><b>. </b>Ensure effective, accurate, and timely execution of sales back-office commercial and administrative activities to support business growth and customer acquisition. Contribute to sales effectiveness by translating sales strategy and priorities into practical action plans, identifying improvement opportunities in sales processes and systems, and initiating operational and digital improvements across internal and customer-facing activities. Lead and manage the Sales Support team, overseeing quotations, bids, CRM processes, reporting, and customer coordination, while driving process discipline, continuous improvement initiatives, sales projects, and audits in line with business strategy, sales objectives, and company policies.</p><br>
<p>Join us in connecting people and improving lives!</p><br>
<p><b>In this Head of Sales Support position
</b></p><ul><li>Drive continuous improvement of sales support and sales operations processes to increase sales effectiveness, speed, and quality of execution.</li>
<li>Lead digitalization of internal sales processes and customer-facing solutions (myDHLi), ensuring efficient, transparent, and scalable ways of working.</li>
<li>Develop, maintain and continuously improve internal sales playbooks, guidelines, and standard operating procedures to ensure consistent sales execution.</li>
<li>Support sales onboarding programs by coordinating tools, processes, training materials, and practical sales enablement content.</li>
<li>Coordinate internal sales events, sales effectiveness sessions, and cross-functional workshops to support knowledge sharing, alignment, and execution excellence.</li>
<li>Manage and continuously improve quotation, RFQ, and bid management processes, with clear quality standards, turnaround time measurement, and approval discipline.</li>
<li>Measure and analyse quotation volumes, turnaround times, conversion rates, and bid success, using insights to improve win rates and process efficiency.</li>
<li>Support and improve lead generation, qualification, and lead-to-opportunity conversion processes in close alignment with Sales and Marketing.</li>
<li>Ensure effective use of CRM and sales systems, driving data quality, pipeline discipline, and reliable performance tracking.</li>
<li>Define, track, and report sales support KPIs and performance metrics, providing clear dashboards and actionable insights for sales leadership.</li>
<li>Support business reviews and BRMs through sales analytics, performance insights, and structured reporting.</li>
<li>Provide sales forecasting and pipeline analysis support, highlighting risks, gaps, and improvement opportunities.</li>
<li>Initiate and coordinate sales-related audits, process reviews, and compliance checks, ensuring adherence to policies, guidelines, and governance standards.</li>
<li>Coordinate customer satisfaction surveys (e.g. NPS / NPA) translate customer feedback into improvement actions for sales support processes.</li>
<li>Initiate and coordinate sales-related audits, process reviews, and compliance checks, ensuring adherence to policies, guidelines, and governance standards.</li>
<li>Act as key interface between Sales, Operations, Pricing, Finance, and customers on sales execution and process-related topics.</li>
<li>Coordinate implementation support for new customers, solutions, systems, and sales initiatives, including post-implementation reviews.</li>
</ul><p><b>Stakeholders</b></p>
<ul><li>Sales &amp; Marketing teams, Product and Operational teams, DHL Global Service centers, Finance and legal</li>
<li>Regional and global sales steering</li>
<li>Business Process, IT / CRM support teams</li>
<li>External service providers (where applicable)</li>
</ul><p><b>Management Responsibility</b></p>
<ul><li>Supervise professional level employees (typically entry or experienced level) and may also supervise some non professional employees</li>
</ul><p><b>Now, here is what we need from you!</b></p>
<p><b>Education Level</b></p>
<ul><li>Bachelors Degree</li>
</ul><p><b>Experience Level</b></p>
<ul><li>more than 5 years</li></ul><br>
<p><b>We offer:</b></p>
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul><p><b>Why join DHL Global Forwarding?</b></p><br>
<p>We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html</p><br>
<p>Our <b>TOP EMPLOYER prestigious certification</b> attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.</p><br>
<p>We aspire to become the undisputed leader in our industry, <b>when people think of forwarding; we want them to think DGF </b>because we have:</p><br>
<ul><li>The<b> largest global network</b> with more than ~30,000 passionate employees</li>
<li>The most <b>efficient processes</b> and <b>fastest response times</b></li>
<li>The <b>best solutions</b> and <b>best customer service</b></li></ul><br>
<p><b>Our Vision: </b>The Logistics Company for the World.</p>
<p><b>Our Mission: </b>Excellence. Simply Delivered.<br>
<b>Our Purpose: </b>Connecting People, improving lives.<br>
<b>Our Values: </b>Respect &amp; Results<br>
<b>Our Goals: </b>Employer, Provider, and Investment of Choice, Living Responsibility</p><br>
<p><i>DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</i></p></div>

Head of Sales Support

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