manager service desk

Blink Health

<div><div><p><b>Company Overview:</b></p>
<p>
Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products &ndash; BlinkRx and Quick Save &ndash; remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.</p>
<p>
BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.</p>
<p>
We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!</p></div><h3 class="jobSectionHeader"><b>
About the Role</b></h3>
<p>
At Blink Health, we're committed to making prescription medications more affordable and accessible for everyone. Behind that mission is a reliable, scalable, and user-focused IT organization.</p>
<p>
We're looking for an IT Support Manager to lead our Service Desk team and own the end-to-end support experience for employees across Blink. This role is equal parts people leadership, operational ownership, and hands-on problem solving. You'll be responsible for ensuring our teams&mdash;from corporate functions to pharmacy operations&mdash;have seamless, secure, and efficient access to the tools they need to do their best work.</p>
<p>
You'll partner closely with Engineering, Network, and Information Security teams to support a growing, fast-paced environment, while continuously improving how we deliver IT support at scale.</p>
<h3 class="jobSectionHeader"><b>
What You'll Do</b></h3>
<h4 class="jobSectionHeader"><b>Lead the Service Desk</b></h4>
<ul><li>Own day-to-day Service Desk operations, ensuring high-quality, responsive support across the organization.</li>
<li>Hire, mentor, and develop a high-performing team with a strong customer-first mindset.</li>
<li>Set clear expectations, track performance, and continuously improve SLAs, KPIs, and team effectiveness.</li>
<li>Act as an escalation point for complex or high-impact issues, ensuring timely and thoughtful resolution.</li>
</ul><h4 class="jobSectionHeader"><b>Deliver a High-Quality Employee Experience</b></h4>
<ul><li>Ensure a seamless IT experience for all employees, including high-touch, white-glove support for executive stakeholders.</li>
<li>Oversee support across MacOS, Windows, and core SaaS platforms (Okta, Google Workspace, Slack, Zoom).</li>
<li>Maintain strong onsite support standards, including hardware setup, office support, and AV readiness for key meetings.</li>
</ul><h4 class="jobSectionHeader"><b>Own User Lifecycle &amp; Access Management</b></h4>
<ul><li>Lead onboarding and offboarding processes, ensuring timely and secure provisioning and de-provisioning of access.</li>
<li>Partner with HR and Security to ensure processes are efficient, compliant, and scalable.</li>
<li>Identify opportunities to automate and streamline identity and access workflows.</li>
</ul><h4 class="jobSectionHeader"><b>Drive Asset &amp; Endpoint Management</b></h4>
<ul><li>Own IT asset lifecycle management, including procurement, tracking, auditing, and refresh planning.</li>
<li>Ensure endpoints are securely managed and compliant using MDM tools such as Jamf and Intune.</li>
<li>Maintain clean, accurate inventory and documentation to support growth and operational needs.</li>
</ul><h4 class="jobSectionHeader"><b>Strengthen ITSM &amp; Change Management</b></h4>
<ul><li>Own and improve Service Desk processes across incident, request, problem, and change management.</li>
<li>Ensure the Service Desk is tightly integrated into change control processes, with clear communication and risk awareness.</li>
<li>Leverage tools like Jira Service Management to drive visibility, accountability, and continuous improvement.</li>
</ul><h4 class="jobSectionHeader"><b>Partner Across IT &amp; the Business</b></h4>
<ul><li>Work closely with Network Engineering, Information Security, and DevOps to support system changes, rollouts, and projects.</li>
<li>Act as the connective tissue between end users and technical teams, ensuring alignment and smooth execution.</li>
<li>Support security initiatives and compliance efforts as a key operational partner to InfoSec.</li>
</ul><h4 class="jobSectionHeader"><b>Improve, Scale, and Simplify</b></h4>
<ul><li>Use data and trends to identify recurring issues and implement long-term fixes.</li>
<li>Build and maintain a strong knowledge base and self-service capabilities.</li>
<li>Continuously look for ways to simplify processes, reduce friction, and improve the overall support experience.</li>
</ul><h3 class="jobSectionHeader"><b>What You'll Need</b></h3>
<ul><li>7+ years of IT support experience, with 2&ndash;3+ years leading Service Desk or IT Support teams.</li>
<li>Experience operating in fast-paced, high-growth environments with evolving priorities.</li>
<li>Strong technical foundation across MacOS, Windows, and modern SaaS tools (Okta, Google Workspace, Slack, Zoom).</li>
<li>Hands-on experience with ITSM tools (Jira Service Management preferred).</li>
<li>Experience with MDM platforms such as Jamf and/or Microsoft Intune.</li>
<li>Deep understanding of user lifecycle management and access provisioning.</li>
<li>Experience managing IT assets and supporting endpoint lifecycle at scale.</li>
<li>Solid understanding of ITIL principles, with a practical, execution-focused approach.</li>
<li>Strong communication skills and the ability to work effectively across technical and non-technical teams.</li>
<li>A bias toward action, ownership, and continuous improvement.</li>
</ul><h3 class="jobSectionHeader"><b>What Sets You Apart</b></h3>
<ul><li>You take ownership and operate with a strong sense of accountability.</li>
<li>You balance speed with quality in a fast-moving environment.</li>
<li>You focus on solving root causes, not just symptoms.</li>
<li>You build strong partnerships and communicate clearly across teams.</li>
<li>You care deeply about the employee experience and take pride in delivering great service.</li>
</ul><div><p><b>
Why Join Us:</b></p>
<p>
It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.</p>
<p>
We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
<p>
Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.</p></div></div>

IT Support Manager (Service Desk)

Trusted Fraternal Life

<div><div><b>Service Desk Support Manager</b></div>
<div></div><div><b>Role Summary
</b></div><div>The Service Desk Support Manager oversees the technical support team that provides assistance to employees or sales agents facing issues with hardware, software or other computer-related services. This role requires technical expertise and strong leadership skills to effectively manage a team and ensure high customer satisfaction.</div>
<div>The Service Desk Support Manager is responsible delivering high-quality support to business partners and clients, both in person and remotely. This role requires an in-depth understanding of computer hardware and software, enabling the diagnosis and resolution of more complex technical issues. This role may also be responsible for providing in-depth training, managing system configurations, performing system upgrades, and assisting with IT infrastructure maintenance. The Service Desk Support Manager ensures that all technical issues are addressed promptly and efficiently, ensuring minimal disruption to business operations.</div>
<div></div><div><b>Responsibilities
</b></div><ul><li>Facilitates change management discussions.</li>
<li><div>Oversees the Support Technician team by managing workloads, monitoring performance, providing coaching and feedback, and ensuring service levels and quality standards are met.</div>
</li><li>Implements service desk policies, procedures, and best practices.</li>
<li>Assists with managing relationships with vendors for software or hardware support.</li>
<li>Monitoring and reporting on service desk performance metrics</li>
<li>Audits service desk tickets to ensure adherence to standards.</li>
<li>Responds to and manages more complex client support queries, troubleshooting hardware, software, and network-related issues.</li>
<li>Provides expert-level support in person, over the phone, or via remote access, with an emphasis on resolving issues in a timely manner.</li>
<li>Diagnoses and troubleshoots issues with computer software, peripherals, hardware, and network systems.</li>
<li>Utilizes diagnostic tools and troubleshooting techniques to identify the root causes of issues, including system crashes and connectivity problems.</li>
<li>Provides problem-solving support and guides clients through in-depth technical solutions.</li>
<li>Delivers training on advanced technical topics, including system configuration, software updates, and efficient usage of IT resources.</li>
<li>Installs, configures, and upgrades hardware and software systems to maintain optimal performance.</li>
<li>Collaborates with other IT teams to escalate unresolved or high-priority issues.</li>
<li>Completes support tickets, ensuring issues are tracked, documented, and resolved within set timeframes.</li>
<li>Develops and maintains documentation for troubleshooting procedures, software installations, and system configurations.</li>
<li>Participates in continuous improvement efforts to streamline support processes and enhance user experience.</li>
<li>Other duties as assigned.</li>
</ul>
<div></div><div><b>Qualifications &amp; Skills
</b></div><ul><li>Post-Secondary Degree in Information Systems or equivalent experience in related field.</li>
<li>7+ years working in information technology operations is preferred.</li>
<li>Experience with managing IT service desk operations is preferred.</li>
<li>Working knowledge of and hands-on experience with IT Asset Management (ITAM), IT Service Management (ITSM), and IT Infrastructure Library (ITIL) frameworks, including the application of best practices to support service delivery, incident management, and continuous improvement initiatives.</li>
<li>Analytical and problem-solving skills; ability to troubleshoot computer problems.</li>
<li>Self-starter with excellent teamwork skills and an innate sense of urgency.</li>
<li>Proficient in service desk software, remote access tools, and ITSM platforms.</li>
<li>Exceptional analytical and problem-solving abilities, with experience handling complex technical issues.</li>
<li>Ability to work under pressure and manage multiple priorities, ensuring timely resolution of client requests.</li>
<li>Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.</li>
</ul>
<div></div><div><div><b>About Trusted Fraternal Life</b></div>
<div>Trusted Fraternal Life&rsquo;s purpose is to serve communities, provide financial security, and enhance quality of Life. Its vision is to be the innovative leader in fraternal partnerships and consolidation, while growing existing business, and engaging more people to enjoy financially secure, purposeful lives. Created in March 2024 by Trusted Fraternal Life, Trusted Fraternal Life is committed to building the NextGen fraternal benefit society. The organization&rsquo;s financial strength rating was upgraded to an A with a stable outlook in 2024 by the Kroll Bond Rating Agency and it has been recognized as a Top Workplace eleven years in a row. The Trusted Fraternal Life family of brands includes Trusted Fraternal Life, Degree of Honor, Woman&rsquo;s Life and Catholic United Financial.</div>
<div></div><div><b>Our Mission...</b></div>
<div>Trusted Fraternal Life's purpose is to facilitate consolidation in the fraternal sector, while preserving unique identities and traditions, and achieving the necessary scale to be relevant, to compete, and to grow.</div>
<div>Our vision is to be an innovative leader in fraternal partnerships, while growing our existing business and engaging more people to enjoy financially secure, purposeful lives.</div>
<div>Trusted Fraternal Life serves as the cornerstone to a family of fraternal brands. We celebrate the unique missions and traditions that each brand brings to the family, while providing financial strength, advanced technology, and additional products to the brands of Trusted Fraternal Life</div></div></div><div></div>

Service Desk Support Manager

NTT DATA

<div><p><b>Make an impact with NTT DATA</b><br>
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion &ndash; it&rsquo;s a place where you can grow, belong and thrive.</p><p></p><div><b>
Your day at NTT DATA</b><br>
The Team Lead, Managed Services Client Service Desk is an entry level subject matter expert, responsible for taking accountability for the operational management of a team of service desk employees (agents and / or administrators).<br>
<br>
This role ensures client satisfaction by managing daily operations of the service desk, managing the service desk team, representing the team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving.</div><div><b><br>
Key responsibilities:</b><ul><li>
Responsible for managing a team of junior service desk agents and / or administrators.</li><li>
Ensures resource allocation, attendance, effective achievement of KPI&rsquo;s and planning activities.</li><li>
Contributes to the process of managing tickets or calls logged at the service desk.</li><li>
Ensures all incidents which are logged, are accurately registered and categorized.</li><li>
Ensures the allocation of an appropriate ticket prioritization code upon receipt of the ticket/call and during the logging process.</li><li>
Ensures ticket diagnosis is conducted to discover the full symptoms, determine what has gone wrong and how to correct it.</li><li>
Be expected to take ownership and resolve or further escalate escalated incidents.</li><li>
Checks incidents are fully resolved, and users and/or clients are satisfied and agree to close the related incident.</li><li>
Ensures relevant actions have been logged to enable tracking.</li><li>
Monitors the performance of the team and identifies any training/ coaching intervention required.</li><li>
Leads the discussion of the daily huddles and ensures performance-enhancement solutions are identified and implemented.</li><li>
Supports with identifying any gaps and shortcomings in the current processes, procedures, services and provide recommendations for improvement.</li><li>
Supports with monitoring backlog and uses escalation channels to get the right team involved in resolving tickets in a timely manner.</li></ul></div><div><b><br>
To thrive in this role, you need to have:</b><ul><li>
Some understanding of the vast range of IT operations and company service offerings</li><li>
Displays good levels of client engagement and service orientation.</li><li>
Demonstrates operational team management skills and ability to effectively manage the resources that report to them.</li><li>
Good collaboration skills and ability to interact professionally.</li><li>
Some understanding of project management principles</li></ul></div><div><b><br>
Academic qualifications and certifications:</b><ul><li>
Bachelor's degree or equivalent in information technology or related field.</li><li>
Relevant technical certifications preferred.</li><li>
ITIL v4 specialist certification and knowledge is required.</li></ul></div><div><b><br>
Required experience:</b><ul><li>
Demonstrated relevant work experience gained in call center managed services/services delivery environment within a medium to large information technology environment.</li><li>
Entry level team management/leadership experience.</li><li>
Demonstrable experience leading a team of service desk agents preferably within a global technology organization.</li></ul></div><p></p><p><b>
Workplace type</b><b>:
</b></p>On-site Working<p></p><p><b>
About NTT DATA</b><br>
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world&rsquo;s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&amp;D.</p><p></p><p><b>
Equal Opportunity Employer</b><br>
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.</p><p></p><p><b>
Third parties fraudulently posing as NTT DATA recruiters</b></p><p>
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters&mdash;whether in writing or by phone&mdash;in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an <b>@nttdata.com</b> email address. If you suspect any fraudulent activity, please <i>contact us</i>.</p></div>

Team Lead, Managed Services Client Service Desk

Russell Tobin

<div>
 <p>
  <strong>
   About the job
  </strong>
 </p>
 <p>
  Russell Tobin is seeking a highly organized and proactive
  <strong>
   IT Service Desk
  </strong>
  professional with a minimum of 3 years of experience to provide high-level technical support to end users across the organization. This role is ideal for a professional who thrives in a fast-paced environment, demonstrates strong problem-solving skills, and is able to troubleshoot and resolve hardware, software, and system issues.
 </p>
 <p>
  <br/>
 </p>
 <p>
  📍
  <strong>
   Work Schedule:
  </strong>
  On-site
 </p>
 <p>
  <strong>
   📍 Columbus, OH
  </strong>
 </p>
 <p>
  📅
  <strong>
   6-12-Month Contract
  </strong>
 </p>
 <p>
  💲
  <strong>
   $22&ndash;$25/hour
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first point of contact for IT Service Desk support requests
  </li>
  <li>
   Provide phone, chat, and in-person support to end users
  </li>
  <li>
   Troubleshoot and resolve hardware, software, and system issues
  </li>
  <li>
   Log and track incidents using a ticketing system
  </li>
  <li>
   Perform incident triage, diagnosis, resolution, and escalation
  </li>
  <li>
   Deliver excellent customer service with empathy and urgency
  </li>
  <li>
   Document issues, resolutions, and processes accurately
  </li>
  <li>
   Support enterprise applications and infrastructure components
  </li>
  <li>
   Install, configure, and maintain hardware, software, and peripherals
  </li>
  <li>
   Collaborate with internal teams to resolve complex technical issues
  </li>
  <li>
   Maintain professionalism in high-pressure situations
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum 3 years of IT support / service desk / help desk experience
  </li>
  <li>
   Strong troubleshooting skills (hardware &amp; software)
  </li>
  <li>
   Experience with ticketing systems (ServiceNow, Remedy, Jira, etc.)
  </li>
  <li>
   Excellent communication and customer service skills
  </li>
  <li>
   Ability to diagnose and resolve technical issues quickly
  </li>
  <li>
   Experience working in fast-paced, high-volume environments
  </li>
  <li>
   Strong attention to detail and documentation skills
  </li>
  <li>
   Self-motivated with ability to work independently
  </li>
  <li>
   High school diploma or GED required
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Important Details
  </strong>
 </p>
 <ul>
  <li>
   Shift work required (evenings, weekends, holidays)
  </li>
  <li>
   Fast-paced, high-volume IT support environment
  </li>
  <li>
   Customer-facing role (phone, chat, in-person)
  </li>
  <li>
   Focus on first-call resolution and user satisfaction
  </li>
  <li>
   Opportunity to work with enterprise-level systems and tools
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We Offer
  </strong>
 </p>
 <p>
  Pride Global offers eligible employees a comprehensive benefits package, including:
 </p>
 <ul>
  <li>
   Medical, dental, and vision coverage
  </li>
  <li>
   Supplemental insurance (accident, critical illness, and hospital indemnity)
  </li>
  <li>
   401(k) retirement savings plan
  </li>
  <li>
   Life and disability insurance
  </li>
  <li>
   Employee Assistance Program (EAP)
  </li>
  <li>
   Legal support services
  </li>
  <li>
   Auto, home, and pet insurance options
  </li>
  <li>
   Employee discounts with preferred vendors
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are a
  <strong>
   customer-focused and tech-savvy professional
  </strong>
  who enjoys troubleshooting and supporting end users in a dynamic environment, we encourage you to apply.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   More about us:
  </strong>
 </p>
 <p>
  <strong>
   Equal Employment Opportunity
  </strong>
 </p>
 <p>
  Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 </p>
 <p>
  <strong>
   Fair Chance Employment
  </strong>
 </p>
 <p>
  Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 </p>
 <p>
  <strong>
   Accommodations
  </strong>
 </p>
 <p>
  We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  #Hiring #ITSupport #HelpDesk #ServiceDesk #TechSupport #RussellTobin
 </p>
 <p>
  #OnsiteJobs #PrideGlobal
 </p>
 <p>
 </p>
</div>


Information Technology Service Desk

Stein's Garden & Home

<b>Position:</b> Associate- Guest Services -Service Desk
<br><br>
<b>Reports to:</b> Store Manager, Assistant Store Manager, Department Lead
<br><br>
<b>Location:</b> Wauwatosa, WI
<br><br>
<b>Type:</b> Non-Exempt
<br><br>
<b>Summary:</b> The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.
<br>Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
<br><ul>
<li>Greet customers promptly to make the customers feel welcomed within the retail location.</li>
<li>Develop and maintain a professional and courteous relationship with customers and co-workers.</li>
<li>Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.</li>
<li>Assist the management team in the implementation of merchandising and operational procedures.</li>
<li>Follow management direction in completing other duties as required.</li>
<li>Ensure appropriate merchandise stock levels, merchandise quality and presentation.</li>
<li>Ensure signage is current and displayed properly.</li>
<li>Stock and rotate products according to the company’s direction.</li>
<li>Ability to be cross trained across multiple departments.</li>
<li>Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.</li>
<li>Conceptualize ideas for floral decorations and home décor displays.</li>
<li>Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.</li>
<li>Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.</li>
</ul>
<b>Job Requirements:</b> Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.
<br><ul>
<li>Must have good written and verbal communication skills along with exceptional customer service skills.</li>
<li>Must be able to work in both inside and outside environmental conditions, rain or shine.</li>
<li>Ability to multitask, prioritize, and work independently or within a team environment.</li>
<li>Great organizational and problem-solving skills.</li>
</ul>
<b>Physical Demands:</b><br>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br>While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.
<br><br>
<b>Disclaimer:</b><br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Guest Services - Service Desk

<b>Position:</b> Associate- Guest Services -Service Desk
<br><br>
<b>Reports to:</b> Store Manager, Assistant Store Manager, Department Lead
<br><br>
<b>Location:</b> Germantown, WI
<br><br>
<b>Type:</b> Non-Exempt
<br><br>
<b>Summary:</b> The position requires enthusiasm to provide customers with exceptional customer experience by building relationships with customers. All associates assist the management team to provide leadership, enthusiasm and integrity to drive the company’s Mission, Vision and Values. Candidates must be team players, enjoy selling, have excellent communication skills and perform the duties and responsibilities of the position.
<br>Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.
<br><ul>
<li>Greet customers promptly to make the customers feel welcomed within the retail location.</li>
<li>Develop and maintain a professional and courteous relationship with customers and co-workers.</li>
<li>Assist customers, determine their needs and use various resources to educate customers and assist them in choosing the right selections.</li>
<li>Assist the management team in the implementation of merchandising and operational procedures.</li>
<li>Follow management direction in completing other duties as required.</li>
<li>Ensure appropriate merchandise stock levels, merchandise quality and presentation.</li>
<li>Ensure signage is current and displayed properly.</li>
<li>Stock and rotate products according to the company’s direction.</li>
<li>Ability to be cross trained across multiple departments.</li>
<li>Efficiently operate the POS, quickly and accurately scan all items, accept payment, make change, provide receipts and bag merchandise for customers.</li>
<li>Conceptualize ideas for floral decorations and home décor displays.</li>
<li>Clean fixtures, shelves, backrooms, bathrooms, and floors according to company policy as directed by the management team.</li>
<li>Participate in learning and development activities such as meetings, product knowledge meetings, and 1-on-1 interactions.</li>
</ul>
<b>Job Requirements:</b> Candidates must have a passion for horticulture, yard/home décor, and seasonal merchandise.
<br><ul>
<li>Must have good written and verbal communication skills along with exceptional customer service skills.</li>
<li>Must be able to work in both inside and outside environmental conditions, rain or shine.</li>
<li>Ability to multitask, prioritize, and work independently or within a team environment.</li>
<li>Great organizational and problem-solving skills.</li>
</ul>
<b>Physical Demands:</b><br>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<br>While performing the duties of this job, the associate is frequently required to sit and stand; reach with hands and arms; walk and talk or hear. The associate is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The associate must frequently lift and/or move up to 3 pounds and occasionally lift and/or move up to 25 pounds.
<br><br>
<b>Disclaimer:</b><br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Planet Fitness

<div><h2 class="jobSectionHeader"><b>Company &amp; Benefits</b></h2><p>
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners&rsquo; core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:</p><p>
</p><ul><li>Positive and professional environment where our brand promise is &ldquo;Judgement Free Zone&rdquo;
</li><li>Growth Opportunities: over 90% of our management team started as an entry level team member</li><li>
Competitive pay
</li><li>401K Retirement Fund (Annual discretionary employer match up to 6%)</li><li>
Regular involvement in community outreach events</li><li>
Free employee Black Card Membership
</li></ul><p></p><h2 class="jobSectionHeader"><b>Job Description Summary</b></h2><p>
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
</p><p></p><h2 class="jobSectionHeader"><b>Essential Job Functions</b></h2><ul><li>
Greet all members and guests upon arrival and say goodbye upon departure;</li><li>
Monitor club access to both members and non-members;
</li><li>Answer questions and handle member and guest complaints;</li><li>
Answer phone calls and provide information to prospects;</li><li>
Give tours to prospective members;</li><li>
Sell memberships, write agreements, and enter new members into database;</li><li>
Operate Point-of-Sale system and collect balances on past due accounts;</li><li>
Organize and maintain customer service front desk;
</li><li>Schedule appointments for fitness training sessions;</li><li>
Complete the Club Walk-Around every 20 minutes and complete checklists;</li><li>
Answer questions and give guidance to new employees;
</li><li>Perform beginning of shift and end of shift procedures;
</li><li>Perform club housekeeping including, but not limited to:<ul><li>
Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;</li><li>
Dusting where and when necessary including vents;</li><li>
Wiping tile, walls, and doors;</li><li>
Vacuuming and mopping floors;
</li><li>Replenishing toilet paper and soap;</li><li>
Emptying trash cans; and,</li><li>
Maintaining organization of cleaning closet.</li></ul></li></ul><p>
</p><ul><li>Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
</li><li>Perform all other duties as assigned or required.
</li></ul><p></p><h2 class="jobSectionHeader"><b>Education &amp; Experience</b></h2><ul><li>
High School Diploma or G.E.D. preferred;</li><li>
Previous customer service and/or sales experience preferred;</li><li>
Previous cleaning/maintenance experience preferred; and,</li><li>
Basic computer literacy.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Skills and Abilities
</b></h2><ul><li>Excellent phone, communication, and interpersonal skills;</li><li>
Understand and be able to communicate the Judgment Free Zone concept;</li><li>
Accuracy with numbers;
</li><li>Ability to follow directions;</li><li>
Ability to work well independently and with others;</li><li>
Positive attitude and willingness to help others;</li><li>
Ability to maintain composure in difficult situations; and,</li><li>
Ability to recognize and learn from mistakes.</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Physical Environment &amp; Requirements
</b></h2><ul><li>Primarily indoor environment with normal exposure to light, sound, heat, and cold;</li><li>
Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
</li><li>Must be able frequently move, lift, push, pull, carry at least 60 lbs.;</li><li>
Must be able to operate equipment such as vacuums and floor scrubbers;</li><li>
Exposure to standard cleaning fluids and chemicals;</li><li>
Must be able to recognize, identify, and judge behavior within environment; and,
</li><li>Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.</li></ul><p>
</p><p><i>Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management&rsquo;s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.</i></p></div>

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