manager service desk

Planet Fitness

<div><h2 class="jobSectionHeader">Company &amp; Benefits</h2>
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners&rsquo; core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
<ul><li>Positive and professional environment where our brand promise is &ldquo;Judgement Free Zone&rdquo;
</li><li>Growth Opportunities: over 90% of our management team started as an entry level team member</li><li>
Competitive pay
</li><li>401K Retirement Fund (Annual discretionary employer match up to 6%)</li><li>
Regular involvement in community outreach events</li><li>
Free employee Black Card Membership
</li></ul><h2 class="jobSectionHeader">Job Description Summary</h2>
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
<h2 class="jobSectionHeader">Essential Job Functions</h2><ul><li>
Greet all members and guests upon arrival and say goodbye upon departure;</li><li>
Monitor club access to both members and non-members;
</li><li>Answer questions and handle member and guest complaints;</li><li>
Answer phone calls and provide information to prospects;</li><li>
Give tours to prospective members;</li><li>
Sell memberships, write agreements, and enter new members into database;</li><li>
Operate Point-of-Sale system and collect balances on past due accounts;</li><li>
Organize and maintain customer service front desk;
</li><li>Schedule appointments for fitness training sessions;</li><li>
Complete the Club Walk-Around every 20 minutes and complete checklists;</li><li>
Answer questions and give guidance to new employees;
</li><li>Perform beginning of shift and end of shift procedures;
</li><li>Perform club housekeeping including, but not limited to:<ul><li>
Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;</li><li>
Dusting where and when necessary including vents;</li><li>
Wiping tile, walls, and doors;</li><li>
Vacuuming and mopping floors;
</li><li>Replenishing toilet paper and soap;</li><li>
Emptying trash cans; and,</li><li>
Maintaining organization of cleaning closet.</li></ul></li></ul>
<ul><li>Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
</li><li>Perform all other duties as assigned or required.
</li></ul><h2 class="jobSectionHeader">Education &amp; Experience</h2><ul><li>
High School Diploma or G.E.D. preferred;</li><li>
Previous customer service and/or sales experience preferred;</li><li>
Previous cleaning/maintenance experience preferred; and,</li><li>
Basic computer literacy.</li></ul>
<h2 class="jobSectionHeader">Skills and Abilities
</h2><ul><li>Excellent phone, communication, and interpersonal skills;</li><li>
Understand and be able to communicate the Judgment Free Zone concept;</li><li>
Accuracy with numbers;
</li><li>Ability to follow directions;</li><li>
Ability to work well independently and with others;</li><li>
Positive attitude and willingness to help others;</li><li>
Ability to maintain composure in difficult situations; and,</li><li>
Ability to recognize and learn from mistakes.</li></ul>
<h2 class="jobSectionHeader">Physical Environment &amp; Requirements
</h2><ul><li>Primarily indoor environment with normal exposure to light, sound, heat, and cold;</li><li>
Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
</li><li>Must be able frequently move, lift, push, pull, carry at least 60 lbs.;</li><li>
Must be able to operate equipment such as vacuums and floor scrubbers;</li><li>
Exposure to standard cleaning fluids and chemicals;</li><li>
Must be able to recognize, identify, and judge behavior within environment; and,
</li><li>Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.</li></ul>
Nothing in this job description restricts management&rsquo;s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management&rsquo;s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.</div>

Service Desk

Stellar Solutions

<div>Title: CMDB Configuration Manager (ServiceNow)
Duration: Long Term Extendable Project
Location: Onsite 2-3 days/week at Denver International Airport (local candidates only) 
Role Overview
We are seeking a ServiceNow CMDB Configuration Manager to strengthen and mature our CMDB data, which underpins enterprise asset lifecycle management. This role goes beyond basic administration&mdash;responsible for ensuring Configuration Item (CI) and asset data is accurate, complete, compliant, and service‑aware. The position is pivotal in enabling reliable impact analysis, reporting, and operational decision‑making, while actively managing integrations, reconciliations, and stakeholder alignment across Technology Asset Management (TAM), Procurement, and Operations. 
Required Qualifications
<ul><li>Proven experience managing ServiceNow CMDB (Health, Data Manager, Attestation)</li>
<li>Hands‑on expertise with ServiceNow IntegrationHub, ETL processes, and third‑party data sources</li>
<li>Strong knowledge of CI/asset lifecycle alignment and relationships</li>
<li>Solid grounding in ITIL v4 practices (Service Configuration Management, Asset Management)</li>
<li>Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or equivalent experience</li></ul> 
Preferred Qualifications
<ul><li>ITIL v4 Foundation certification</li>
<li>ServiceNow CIS in Hardware Asset Management or Discovery</li>
<li>Experience with HAM Professional and advanced CSDM implementations</li>
<li>Track record managing large hardware environments (10,000+ CIs)</li>
<li>Proficiency with ServiceNow Performance Analytics, Power BI, or advanced Excel</li>
<li>Familiarity with compliance frameworks (SOX, HIPAA, NIST) related to asset/configuration managemen</li></ul></div>

CMDB Configuration Manager (ServiceNow)

CLUB4 Fitness

<div>Reports to: General Manager 
 
Front Desk: 
Job Summary 
The Front Desk Associate will be responsible for superior customer service to current CLUB4 Fitness members as well as prospects seeking to join. 
Responsibilities of Front Desk Associate 
1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk related activities including:
3. Answer phones in a friendly manner and assist callers with a variety of questions.
4. Check members into the PEAK/ABC IGNITE purchasing system.
5. Assist with the new membership signing-up process.
6. Take prospective members on tours of the Club facility.
7. Update member account information, as needed.
8. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager, as needed.
9. Assist in maintaining the neatness and cleanliness of the Club.
10. Complete daily Club cleaning assignments.
Qualifications/Requirements 
1. Customer service background preferred.
2. Basic computer proficiency.
3. A passion for fitness and health.
4. Upbeat and positive attitude!
5. Punctuality and reliability is an absolute must!
6. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
7. Strong listener with the ability to empathize with Club members and problem-solve in partnership with Club management personnel.
8. Demonstrate diplomacy and professionalism in all interactions while using appropriate behavior and language.
9. High School diploma/GED equivalent required.
10. CPR / AED certification preferred.
Physical Demands 
1. Continual standing and walking during shift.
2. Continual talking in person or on the phone during shift.
3. Close reading work while working on computer equipment as well as some repetitive motions while typing and involved in cleaning activities.
4. Must be able to occasionally lift up to 50 lbs.
5. Regular exposure to certain chemicals related to cleaning products.</div>

Front Desk Associate

Dreamscape Hospitality

<div>
 
 Description
 
 
 
 Job Title: Area Front Office Manager &ndash; Multiple Properties
 
 
 Reports to: Area General Manager / Area Assistant General Manager
 
 
 FLSA: Exempt
 
 
 
 Position Summary
 
 
 
 The Area Front Office Manager is responsible for the overall leadership and daily operations of the front office departments at multiple hotels. This role ensures high-quality guest service, drives revenue through front desk performance, and maintains brand standards across both properties. The position supports the strategic direction and operational efficiency of front desk, guest services, concierge, bell desk, and night audit teams.
 
 
 ________________________________________
 
 
 
 Key Responsibilities
 
 
 
 Front Office Operations:
 
 
 <ul>
 <li>
 Oversee and standardize front office procedures and guest service delivery across both hotels.
 </li>
 <li>
 Ensure smooth check-in/check-out processes, reservations handling, and billing accuracy.
 </li>
 <li>
 Monitor front desk systems and ensure accuracy in guest profiles, folios, and financial reporting.
 </li>
 <li>
 Collaborate with housekeeping and other departments to optimize room readiness and guest satisfaction.
 
 
 </li>
 </ul>
 
 Team Management
 
 
 
 <ul>
 <li>
 Supervise, train, and support supervisors, and front desk agents at both locations.
 </li>
 <li>
 Create and manage staffing schedules to ensure appropriate coverage and labor efficiency.
 </li>
 <li>
 Develop performance goals and conduct evaluations for team members.
 </li>
 <li>
 Foster a culture of service excellence, teamwork, and continuous improvement.
 
 
 </li>
 </ul>
 
 Guest Service &amp; Experience
 
 
 
 <ul>
 <li>
 Monitor guest satisfaction scores, reviews, and feedback across both properties.
 </li>
 <li>
 Proactively resolve guest issues and complaints, escalating when necessary.
 </li>
 <li>
 Implement service recovery strategies and ensure follow-up for VIPs and loyal guests.
 </li>
 <li>
 Champion loyalty program enrollment and guest engagement initiatives.
 
 
 </li>
 </ul>
 
 Revenue &amp; Financial Oversight
 
 
 
 <ul>
 <li>
 Ensure adherence to revenue management practices and upselling programs.
 </li>
 <li>
 Assist with budgeting, forecasting, and payroll control for the front office departments.
 </li>
 <li>
 Track and analyze key performance indicators (KPIs), including average rate, occupancy, and upsell conversion.
 
 
 </li>
 </ul>
 
 Technology &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee front office systems (e.g., PMS, key systems, reporting tools) and ensure training and compliance.
 </li>
 <li>
 Ensure compliance with brand standards, safety policies, and security procedures.
 </li>
 <li>
 Coordinate night audit processes and reporting across both hotels.
 
 
 </li>
 </ul>
 
 Coordination &amp; Communication
 
 
 
 <ul>
 <li>
 Participate in leadership meetings, presenting front office performance and initiatives.
 </li>
 <li>
 Coordinate shared resources, policies, and best practices between the two hotels.
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Compensation
 
 
 
 Competitive salary, commensurate with experience.
 
 
 This job description is not intended to be all-inclusive; additional details will be specified by the direct supervisor. The associate may also perform other reasonable business duties assigned by their direct supervisor.
 
 
 Dreamscape Hospitality reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail.
 
 
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 5+ years of front office experience in the hotel industry, with at least 2 years in a leadership role.
 </li>
 <li>
 Prior experience overseeing multi-property operations is highly desirable.
 </li>
 <li>
 Proficiency in property management systems (e.g., Mews, Opera, OnQ, or similar).
 </li>
 <li>
 Strong communication, leadership, and organizational skills.
 </li>
 <li>
 Availability to work flexible hours, including weekends and holidays.
 </li>
 <li>
 Bachelor&rsquo;s degree in hospitality management or related field preferred.
 </li>
 <li>
 Ability to stand or sit for extended periods.
 </li>
 <li>
 Ability to lift and carry items up to 25 pounds.
 </li>
 <li>
 Ability to handle repetitive tasks.
 
 
 </li>
 </ul>
 
 Key Competencies
 
 
 
 <ul>
 <li>
 Leadership &amp; People Development
 </li>
 <li>
 Guest Service Excellence
 </li>
 <li>
 Operational Coordination
 </li>
 <li>
 Analytical Thinking
 </li>
 <li>
 Conflict Resolution
 </li>
 <li>
 Brand and Systems Compliance
 </li>
 </ul>
</div>

Area Front Office Manager

Orchid Resort Systems

Job Opportunity: Front Office ManagerLocation: Doha, Qatar Company: Orchid Resort SystemsAbout UsOrchid Resort Systems is a premier hospitality solutions provider based in Doha, specializing in luxury resort management and guest experience innovation. We are committed to excellence, efficiency, and delivering world-class service. To support our operations, we are seeking an experienced Front Office Manager to lead our front desk team and ensure seamless guest interactions.Role OverviewThe Front Office Manager will be responsible for overseeing front desk operations, managing staff, and ensuring exceptional guest service. This role requires strong leadership, organizational skills, and the ability to foster a welcoming and professional environment.Key Responsibilities<ul><li>Supervise and manage front office staff, including receptionists and guest service agents.</li><li>Oversee daily front desk operations, ensuring smooth check-in and check-out processes.</li><li>Handle guest inquiries, complaints, and special requests with professionalism.</li><li>Monitor occupancy levels, reservations, and room allocations.</li><li>Train and mentor front office staff to maintain service excellence.</li><li>Ensure compliance with company policies and Qatari hospitality regulations.</li><li>Collaborate with other departments to enhance guest satisfaction.</li><li>Prepare reports and updates for senior management on front office performance.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>4&ndash;6 years of experience in front office management or hospitality leadership roles.</li><li>Strong knowledge of hotel operations and guest service standards.</li><li>Proficiency in property management systems (Opera, Fidelio, or similar).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Fluency in English; Arabic is a plus.</li></ul>Why Join Us?<ul><li>Be part of a prestigious hospitality solutions company in Doha.</li><li>Play a key role in shaping Orchid Resort Systems&rsquo; guest experience strategy.</li><li>Competitive salary and benefits package.</li><li>Opportunities for professional development and career advancement.</li><li>Collaborative, innovative, and service-driven work culture.</li></ul>الراتب المدفوع: QAR٠٫٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Front Office Manager

The Body Aesthetics & Dental Care

Key Responsibilities:<ul><li>Manage front desk operations and ensure smooth patient flow</li><li>Supervise receptionists and front desk executives</li><li>Ensure professional patient greeting, registration, and guidance</li><li>Manage appointments, scheduling, rescheduling, and confirmations</li><li>Coordinate between patients, doctors, and treatment staff</li><li>Handle patient inquiries (walk-in, calls, WhatsApp, social media leads)</li><li>Ensure accurate patient records, consent forms, and billing details</li><li>Handle patient complaints at front desk level and escalate when required</li><li>Ensure confidentiality and privacy of patient information</li><li>Maintain discipline, grooming, and customer-service standards at front desk</li></ul>Sales &amp; Coordination Duties:<ul><li>Explain treatments, packages, and promotions to patients</li><li>Ensure proper conversion of inquiries into consultations</li><li>Coordinate with marketing and branch manager for campaigns and deals</li><li>Track daily appointment, conversion, and cancellation reports</li></ul>Administrative Duties:<ul><li>Ensure daily cash closing and billing accuracy</li><li>Maintain front desk registers, logs, and reports</li><li>Train new front desk staff on SOPs and customer handling</li><li>Ensure cleanliness and professional appearance of reception area</li></ul>Authority:<ul><li>Front desk staff supervision and task assignment</li><li>Appointment and schedule management</li><li>Initial patient issue handling</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Branch Manager/ Front Desk

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