manager support

Saviynt

<div>
 
 
 We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
 
 
 
 
 and ensuring timely, high-quality resolutions to technical issues.
 
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Team Leadership:
 
 Lead and manage a team of technical support engineers,
 
 </li>
 </ul>
 providing guidance, mentorship, and support to ensure exceptional customerservice.
 
 Shift Management:
 
 Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
 
 Customer Escalations
 
 : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
 
 Performance Monitoring
 
 : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
 
 24x7 Support Strategy:
 
 Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
 
 Training &amp; Development:
 
 Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
 
 Continuous Improvement:
 
 Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
 
 Collaboration:
 
 Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
 
 
 Reporting:
 
 Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
 </li>
 <li>
 Proven track record of managing teams in a 24x7 support environment
 </li>
 <li>
 Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
 </li>
 <li>
 Leadership: Strong people management skills with the ability to motivate and develop a team
 </li>
 <li>
 Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
 </li>
 <li>
 Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
 </li>
 <li>
 Process-Oriented: Experience in defining and optimizing support processes and performance metrics
 </li>
 <li>
 Flexibility: Willingness to work night shifts and flexible hours to support global customers
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 </ul>
 
 
 
 
</div>

Senior Manager - Support Operations

Saudi Olympic Training Centre (SOTC)

<div>Job Purpose
Responsible for managing and enhancing procurement performance monitoring, reporting, and improvement initiatives across the organization. The Manager, Performance Support, ensures that all procurement activities are tracked, analyzed, and reported effectively to drive transparency, compliance, and strategic decision-making. This role focuses on developing key performance indicators (KPIs), dashboards, and analytics tools that provide actionable insights into procurement efficiency, supplier performance, and value delivery. The Manager also supports continuous improvement programs, ensures alignment with strategic objectives.
Performance Measurement and Reporting
<ul><li>Develop and manage procurement KPIs, metrics, and scorecards that measure effectiveness, efficiency, and compliance.
</li><li>Ensure accurate and timely reporting on procurement performance to senior leadership and other stakeholders.
</li><li>Consolidate data from multiple sources to provide comprehensive visibility into spend, savings, and supplier performance.
</li></ul>Data Analytics and Insights
<ul><li>Lead the analysis of procurement data to identify trends, risks, and improvement opportunities.
</li><li>Use analytical tools (e.g., Power BI, Excel, SAP, Ariba) to develop dashboards and reports that support data-driven decision-making.
</li><li>Provide insights that guide strategic sourcing, supplier management, and cost optimization initiatives.
</li></ul>Continuous Improvement
<ul><li>Identify performance gaps and develop improvement initiatives in collaboration with category managers and procurement operations.
</li><li>Support the implementation of process enhancements and digital transformation projects.
</li><li>Promote best practices and standardization in performance tracking and reporting.
</li></ul>Stakeholder Collaboration and Communication
<ul><li>Work closely with procurement teams, finance, and planning functions to ensure data alignment and reporting accuracy.
</li><li>Communicate performance insights and recommendations clearly to senior leadership and cross-functional teams.
</li><li>Facilitate regular performance review meetings and contribute to management reporting packs
</li></ul>Governance and Compliance
<ul><li>Ensure adherence to procurement governance frameworks and internal control requirements.
</li><li>Maintain accurate documentation and audit trails for performance reports and analyses.
</li><li>Support internal and external audits by providing data, reports, and compliance evidence as required.
</li></ul>Team and Capability Development
<ul><li>Build analytical and reporting capabilities within the team through training and coaching.
</li><li>Encourage innovation in data visualization, process automation, and performance analysis methods.
</li><li>Ensure high standards of accuracy, timeliness, and professionalism in all deliverables.</li></ul></div>

Manager, Performance Support

Providence Global Center

<div><div><div>About Providence
Providence, one of the US&rsquo;s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, &lsquo;Health for a better world&rsquo;, Providence and its 121,000 caregivers strive to provide everyone access to affordable quality care and services.
Providence has a network of 51 hospitals, 1,000+ care clinics, senior services, supportive housing, and other health and educational services in the US.
Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2.0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. 
 
Why Us?
<ul><li>Best In-class Benefits</li>
<li>Inclusive Leadership</li>
<li>Reimagining Healthcare</li>
<li>Competitive Pay</li>
<li>Supportive Reporting Relation</li></ul> 
</div></div><div><div><div><div>Manager - Operations Support
<div>
About the Role</div> 
<div></div>
<ul>
<li>We are seeking a proactive and technically skilled IT Service Desk Supervisor (Level 1.5 Support) to lead and manage a team of Level 1.5 support engineers. This role is responsible for ensuring the efficient resolution of escalated technical issues, maintaining service quality. The ideal candidate will have strong leadership skills, a deep understanding of ITSM principles, and hands-on experience in troubleshooting complex hardware/software and network issues.</li></ul> 
<div></div>
<div>
Our Team culture:</div>
<ul>
<li>Work environment, which is collaborative and driven by Learning, Attention to details &amp; Empathy towards customer</li>
<li>Empowering &amp; Enabling individuals and teams to realize their full potential.</li>
<li>Focus on outcomes, solving our users pain points &amp; predictable delivery</li>
<li>Data driven decision making on vision &amp; roadmap of IT Service Desk.</li></ul> 
<div></div>
<div>
What will you be responsible for:</div> 
<div></div>
<div>
The ideal candidate will have a blend of technical, process &amp; operational skills in service desk management, operations, customer interactions, and escalation call handling. Candidate should be adept at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on User experience. The candidate should be highly collaborative and have good work experience in Global operating setups.</div> 
<div></div>
<div>
Key Responsibilities:</div> 
<div></div>
<ul>
<li>Ensuring compliance with company policies and procedures.</li>
<li>Supervise and mentor the Level 2 support team, ensuring adherence to SLAs and quality standards.</li>
<li>Overseeing remote desktop support operations and ensuring performance quality.</li>
<li>Act as the primary escalation point for unresolved incidents</li>
<li>Assign, monitor, and follow up on tickets to ensure timely resolution.</li>
<li>Troubleshoot complex end-user technical issues related to Windows, Mac OS, Active Directory, O365, VPN, printers, and other enterprise tools.</li>
</ul><ul><li>Coordinating with other resolver groups to ensure prompt resolution of incidents and requests.</li>
</ul><ul><li>Conduct regular performance reviews, training, and development sessions for Level 2 staff.</li>
<li>Develop and maintain knowledge base articles and documentation.</li>
<li>Monitor daily operations of the RDS team to ensure high customer satisfaction.</li>
<li>Drive continuous improvement initiatives, process optimization, and automation opportunities.</li>
<li>Generate and analyze reports to track team performance, ticket trends, and recurring issues.</li>
<li>Participate in Problem and incident management activities.</li>
<li>Ensure compliance with ITIL processes and company policies.</li>
</ul>
. 
<div></div>
<div>
What would your day look like?</div>
<ul>
<li>Review, Report and Ensure defined processes are followed when handling incidents and service requests in a professional manner using approved tools.</li>
<li>Review areas of opportunity for process improvements, as suggested by team members</li>
<li>Work towards implementing industry best practices towards greater support experience and better supportability.</li>
<li>Perform analysis on first contact issue resolution, suggest and implement solutions to meet highest First Contact.</li>
<li>Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented.</li>
<li>Define and implement yearly targets for Left Shift and Right Shift to reduce overall customer pain points, manual toil, and cost per ticket.</li>
<li>Execute operational excellence, tracking metrics weekly and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management.</li>
<li>Be a thought leader in identifying opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate.</li>
<li>Build &amp; Maintain relationships with business, management, Development, Service Engineering teams through positive interaction and problem identification and resolution to enable business teams to focus on driving their business and IS to run all the IS services.</li>
<li>Liaison with PMs, Stake Holders towards implementing solutions for frequent issues.</li>
<li>Perform Prototyping of automation solutions in coordination with Engineering and stake holder teams</li>
</ul>
.
<div>
Who are we looking for?</div> 
<div></div>
<ul>
<li>8+ years of Industry experience in Service Management and Service Desk Operations.</li>
<li>4+ years People &amp; Floor management experience managing team&rsquo;s operations, performance, service delivery, quality of service.</li>
<li>Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL</li>
<li>Preferred Skills: ITIL, Service Now, Citrix.</li>
<li>Bachelor&rsquo;s degree in computer science, Information Technology, or a related field (or equivalent work experience).</li>
<li>Strong knowledge of Windows OS, Microsoft 365, Active Directory, SCCM, and remote support tools.</li>
<li>Experience with ITSM platforms (e.g., ServiceNow)</li>
<li>Excellent problem-solving, analytical, and multitasking skills.</li>
<li>Strong interpersonal and communication skills (both verbal and written).</li>
<li>Proven ability to lead, coach, and develop team members.</li>
<li>Experience supporting global users in a 24x7 environment is a plus.</li></ul> 

</div></div></div></div><div><div>Providence&rsquo;s vision to create &lsquo;Health for a Better World&rsquo; aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization&rsquo;s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct.
Contact our Integrity hotline also, read our Code of Conduct.</div></div></div>

Manager Operations Support

Ufone 4G

<div>
 
 
 ARE YOU READY TO RISE WITH PTCL GROUP
 
 
 
 
 
 
 PTCL Group is a Leading Tech group of Pakistan, extending unrivalled services across the nation. The aim to revolutionize the technology industry with high-end innovative solutions makes the group stand out in all tiers of service delivery. PTCL group is known for providing the largest Integrated Information Communication &amp; Technology (ICT) and Cellular Network services in Pakistan.
 
 
 
 
 
 PTCL Group believes in the philosophy of endorsing equality with best practices of Diversity &amp; Inclusion, Culture Transformation &amp; Change Management, and Equal Employment Opportunity. We provide a growth &amp; development driven culture with dynamic learning opportunities which enables our people to broaden their horizon and develop as true professionals. Our corporate values are deeply engraved in our day-to-day operations that fosters a cohesive team environment and a drive to maintain the highest standards of leadership and management.
 
 
 
 
 
 
 IN THIS ROLE YOU WILL
 
 
 
 
 
 <ul>
 <li>
 The position of Business Support exists to provide visibility to Regional Management on KPIs of all channels as well as all hierarchical levels including Area Retail Managers, RD involve with VP in all the strategic and executional plans of respective Region.
 </li>
 </ul>
 
 
 
 
 
 HOW CAN YOU EXPRESS YOUR TALENT
 
 
 
 
 
 <ul>
 <li>
 Provide Management with weekly, monthly, quarterly reports on business KPIs and distribution KPIs IN ORDER to provide Management with complete visibility on the ongoing trends of all channels and staff.
 </li>
 <li>
 Inform respective Regional management about Region, sub-regional and franchise level growth and dip patterns in all KPIs, suggesting ways to VP for channel improvement.
 </li>
 <li>
 Retail activation and expansion plan development at regional level, hierarchy management at Franchise, ARM and RD level.
 </li>
 <li>
 In depth analysis of respective Regions highlighting strong and weak areas at the same work closely with VP`s on regional strategic and executional plan.
 </li>
 <li>
 Timely alignment of targets from Regions and sub regions. Face of region for Channel steering team. Knowledge partaking - gathering information from Channel Steering team and conveying the same to respective regional teams in the same spirit.
 </li>
 </ul>
 
 
 
 
 
 WHAT YOU NEED TO BE SUCCESSFUL
 
 
 
 
 
 
 
 Qualification:
 
 
 
 
 
 <ul>
 <li>
 Professional degree in Business Administration
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 <ul>
 <li>
 Experience in Channel Performance of telecom or FMCG environments
 </li>
 </ul>
 
 
 
 
 
 Competencies:
 
 
 
 
 
 <ul>
 <li>
 Sound understanding of Telco channels
 </li>
 <li>
 Understanding of S&amp;D
 </li>
 <li>
 Channel Focus Communication
 </li>
 <li>
 Teamwork Planning &amp; Organizing Analytical Thinking
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Only Shortlisted Candidates will be contacted.
 
 
 
 
 
 
 
 #ExpressYourTalent #ReadyToRise #TayyarHo
 
 
</div>

Manager Business Support

Azizi Development UAE

Job Title Training Manager Sales Support and Process Excellence Dubai, UAE Job Description Training Manager Sales Support and Process Excellence Dubai, UAE Job Location: Dubai, UAE Industry: Education / Teaching / Training Function: Training / Development Gender: Any Candidate Nationality: Any Job Type: Full-time Position Overview Azizi Developments is seeking a Training Manager to lead skill enhancement and process training for sales support functions across the organization. This role focuses on empowering teams in CRM, collections, telesales, customer service, and documentation to deliver exceptional performance aligned with business objectives. Core Duties * Design and develop engaging training programs tailored to each department s operational requirements. * Deliver in-person and virtual sessions for new hires and existing staff to strengthen process understanding and product knowledge. * Collaborate with managers to assess training needs, using performance metrics and business priorities to guide program development. * Monitor employee adherence to company protocols and best practices, providing actionable feedback for improvement. * Evaluate training effectiveness through surveys, assessments, and performance reviews, refining programs accordingly. * Maintain detailed records of sessions, attendance, feedback, and progress for management reporting. * Develop e-learning modules, simulations, and digital resources to expand accessibility and reach. * Create practical tools such as quick-reference guides, FAQs, and process checklists for daily use by teams. Candidate Requirements * Minimum 2 years experience in a training role. * Background in telesales or collections preferred. * Real estate industry experience is an advantage. * Proficiency in PowerPoint, Excel, Canva, Kahoot, and Learning Management Systems (LMS). * Strong presentation, communication, and facilitation skills. Why Join Us * Lead training initiatives for one of Dubai s top real estate developers. * Play a strategic role in enhancing performance across multiple business units. * Competitive salary and growth-oriented work environment.

Training Manager Sales Support

Qiddiya Investment Company

<div>At Qiddiya Investment Company, we are driven by our mission to transform and modernize the entertainment landscape in Saudi Arabia. We are currently seeking a motivated and organized individual to fill the role of Manager - Administration Support. This position is crucial to facilitating operational efficiency by providing comprehensive administrative support to multiple teams within the organization.
As the Manager of Administration Support, you will oversee various administrative functions, ensuring that all processes are streamlined and aligned with the company&rsquo;s strategic goals. Your expertise will enhance productivity and foster a collaborative work environment that encourages innovation and excellence.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Manage daily administrative operations, including scheduling, correspondence, and documentation for various departments.</li>
<li>Oversee office management tasks, ensuring optimal efficiency and organization.</li>
<li>Develop and implement administrative processes and procedures to improve workflow and productivity.</li>
<li>Provide executive support to senior management, including arrangement of meetings, travel, and special projects.</li>
<li>Coordinate cross-departmental communication to facilitate collaboration and information sharing.</li>
<li>Maintain and oversee office supply inventory and procurement processes.</li>
<li>Assist in budget management and expense tracking for administrative activities.</li>
<li>Lead and mentor a team of administrative professionals, promoting professional growth and development.</li>
<li>Ensure compliance with company policies and procedures while handling confidential information appropriately.</li>
<li>Support the company&rsquo;s strategic initiatives through administrative support and project coordination.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Business Administration, Management, or a related field.</li>
<li>A minimum of 5-7 years of experience in administrative support or management roles.</li>
<li>Proven leadership skills, with experience mentoring and developing administrative teams.</li>
<li>Strong organizational and multitasking abilities with a focus on detail.</li>
<li>Excellent communication skills, both verbal and written.</li>
<li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with project management software.</li>
<li>Ability to handle sensitive information with confidentiality and professionalism.</li>
<li>Strong problem-solving skills and adaptability to fast-paced environments.</li>
<li>Experience in budget management and expense tracking is a plus.</li>
<li>Positive attitude and a commitment to supporting organizational goals through effective administration.</li></ul></div>

Manager- Administration Support. CDU775

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As an Associate Manager, your primary role will be to manage a team of Customer Support Supervisors. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, customer satisfaction and quality scores. You will coach team managers in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews, continuous improvements and summits. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed.
 
 
 To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 
 Please note that this role is expected to report onsite in our India Centre of Excellence office in Hyderabad, India.
 
 
 
 
 What you&rsquo;ll be doing (ie. job duties):&nbsp;
 
 
 <ul>
 <li>
 Lead a team of high performing customer service supervisors across multiple processes or channels (Eg. phone, messaging, email)
 </li>
 <li>
 Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework.
 </li>
 <li>
 Act as a trusted point of contact for escalations and high priority issues related to your scope.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills
 </li>
 <li>
 Potentially manage Customer Support Supervisors as business needs necessitate
 </li>
 <li>
 Participate in the interview and selection process for new customer support agents
 </li>
 </ul>
 
 
 
 What we look for in you (ie. job requirements):&nbsp;
 
 
 <ul>
 <li>
 
 This role requires full-time, in-office presence at our Hyderabad location.
 
 </li>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 8 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 5 years of people management experience in an operations environment.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
 </li>
 <li>
 Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
 </li>
 </ul>
 
 
 
 Nice to haves:
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Advanced experience in project management, analytics or quality assurance.
 </li>
 <li>
 Advanced degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Advanced understanding of Google apps, JIRA, Salesforce Service Cloud
 </li>
 </ul>
 
 &nbsp;
 
 
 P72326
 
 
 
 
 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Pay Range:: ₹3,419,600 INR - ₹3,419,600 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 
 Commitment to Equal Opportunity
 
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here.
 
 
 By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. &nbsp;
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
 &nbsp;
 
 
 
 &nbsp;
 
</div>

Associate Manager, Customer Support

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