manager support

Saviynt

<div>
 
 
 We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
 
 
 
 
 and ensuring timely, high-quality resolutions to technical issues.
 
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Team Leadership:
 
 Lead and manage a team of technical support engineers,
 
 </li>
 </ul>
 providing guidance, mentorship, and support to ensure exceptional customerservice.
 
 Shift Management:
 
 Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
 
 Customer Escalations
 
 : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
 
 Performance Monitoring
 
 : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
 
 24x7 Support Strategy:
 
 Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
 
 Training &amp; Development:
 
 Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
 
 Continuous Improvement:
 
 Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
 
 Collaboration:
 
 Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
 
 
 Reporting:
 
 Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
 </li>
 <li>
 Proven track record of managing teams in a 24x7 support environment
 </li>
 <li>
 Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
 </li>
 <li>
 Leadership: Strong people management skills with the ability to motivate and develop a team
 </li>
 <li>
 Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
 </li>
 <li>
 Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
 </li>
 <li>
 Process-Oriented: Experience in defining and optimizing support processes and performance metrics
 </li>
 <li>
 Flexibility: Willingness to work night shifts and flexible hours to support global customers
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 </ul>
 
 
 
 
</div>

Senior Manager - Support Operations

Team Saudi

<div>Job Purpose
Responsible for providing comprehensive operational and administrative support to the Director General, SOTC, ensuring seamless coordination across all SOTC departments (Athlete Performance Services, Cluster of Sports, and HP Planning &amp; Administration). The role manages business operations, resource tracking, reporting, and governance processes to enable effective decision-making and efficient execution of SOTC&rsquo;s strategic and operational plans. It acts as the focal point for performance monitoring and internal communications between SOTC departments and the Director General, ensuring alignment with SOTC standards and timelines.
Job Specific Accountabilities
Operational Coordination
<ul><li>Manage the day-to-day administrative and operational activities of the SOTC office to ensure smooth functioning and adherence to deadlines.
</li><li>Coordinate scheduling, task follow-up, and meeting preparation for the Director General, ensuring effective agenda management and documentation.
</li><li>Support cross-departmental coordination and follow-up on strategic projects, initiatives, and reporting requirements.
</li><li>Supervise administrative workflows, correspondence, and records to ensure efficiency and confidentiality.
</li></ul>Reporting &amp; Decision Support
<ul><li>Consolidate progress reports, KPIs, and project dashboards to support management decision-making and corporate reporting.
</li><li>Ensure timely submission of updates and documentation to SOPC/SOTC leadership and external stakeholders.
</li><li>Identify administrative or operational bottlenecks and recommend process improvements to enhance efficiency.
</li></ul>Financial &amp; Resource Monitoring
<ul><li>Assist in the preparation, tracking, and consolidation of SOTC&rsquo;s budgets and financial forecasts in coordination with the Finance function under Shared Services.
</li><li>Monitor expenditures, procurement requests, and cost allocations to ensure compliance with approved financial controls.
</li><li>Support the management of contracts, vendor relationships, and service-level compliance related to SOTC operations.
</li></ul>Communication &amp; Stakeholder Liaison
<ul><li>Act as the coordination focal point between the Director General&rsquo;s Office, SOTC departments, and SOPC business units.
</li><li>Facilitate internal communications, ensuring clarity and alignment across all operational and support areas.
</li><li>Support logistical and organizational needs related to internal meetings, events, or visiting delegations.
</li></ul>Our Commitment:
At Team Saudi, we care deeply about creating a safe, supportive, and empowering environment for our athletes and employees. We welcome applicants who demonstrate integrity, professionalism, and a commitment to maintaining a safe and respectful workplace where everyone is protected, valued, and given fair opportunities to thrive.</div>

Manager, Business Support

Interface Systems

<div><div>Overview</div><div>
The Manager of the Network Operations Center (NOC) Support team is charged with successfully managing the day-to-day operations and employees within the department. The role is responsible for ensuring the team provides a high-quality, efficient response to request fulfillments and service incidents related to the monitoring and repair of Interface Systems&rsquo; network and voice services.</div><div> 
The functional focus of this role is on ensuring that fault isolation, repair, service restoration, &amp; root cause analysis processes are all executed accurately, efficiently, and with an exceptional customer experience. Managed Network and Voice services supported are terrestrial primary WAN, LTE wireless backup connectivity and Unified Communication as a Service (UCaaS) service offerings.</div><div><div> 
As the departmental leader, this position will be called upon to lead various improvement initiatives that are focused on improving the customer experience, that create operational efficiencies, that provide operational innovation, and those that enable scale through improved performance standards, process mechanization, and further automation.</div><div> 
Responsibilities</div><div><ul><li>
Develops and directs the implementation of goals, objectives, policies, procedures, and work standards where applicable for the assigned shift.</li></ul></div><div><ul><li>
Develop Key Performance Indicators for all Supervisors and Analysts; routinely evaluating their productivity and progress in achieving them. Maintain proper documentation in relation.</li></ul></div><div><ul><li>
Ensure customer experience standards and SLAs are met day to day.</li></ul></div><div><ul><li>
Identify staff training needs and plan training sessions in coordination with the Training Manager/Supervisors/Leads; foster an environment of continuous learning.</li></ul></div><div><ul><li>
Ensures proper work schedules are in place to provide sufficient shift personnel for workload demands. Including vacations requests and subsequent overtime needed.</li></ul></div><div><ul><li>
Communicate with the Director to keep them informed of areas of opportunity within the team; Alert them to potential risks/challenges.</li></ul></div><div><ul><li>
Monitors daily updates to the supervisors on the performance metrics of their team, current customer related items, software concerns or developments, and other business matters.</li></ul></div><div><ul><li>
Maintain Standard Operating Procedure/ Policy and send all recommended updates through the change control process.</li></ul></div><div><ul><li>
Assist and work closely with the Service Delivery and Test &amp; Turn-up teams to approve all Client Procedures before a site can be placed into production.</li></ul></div><div><ul><li>
Promptly responds and resolves client inquires and investigations.</li></ul></div><div><ul><li>
Work closely with Account Management and Customer Experience Leaders to assist on new or existing client calls as it relates to an open incident/escalation.</li></ul></div><div><ul><li>
Recruit, interview, and offer employment to potential candidates.</li></ul></div><div><ul><li>
Conducts personnel year end evaluations.</li></ul></div><div><ul><li>
Responsible for executing disciplinary actions and terminations according to company policies.</li></ul></div><div><ul><li>
Other duties may be assigned as required.</li></ul></div></div><div><div> 
Qualifications</div><div><ul><li>
BS/BA degree preferred. (May be substituted with relevant or equivalent work experience)</li></ul></div><div><ul><li>
3+ years&rsquo; experience leading customer-facing Support or Delivery teams focused on network and voice services</li></ul></div><div><ul><li>
5+ years&rsquo; experience leading various Network and IT-oriented projects, ie. Process, training, performance, analysis, integration, automation, etc.</li></ul></div><div><ul><li>
Broad Network and Voice experience in Customer-facing Support or Delivery organizations</li></ul></div><div><ul><li>
Broad IT expertise including working knowledge of ITIL v3 Service Management.</li></ul></div><div><ul><li>
Proven technical problem solving, business process development, and analytical capabilities</li></ul></div><div><ul><li>
Exceptional written and verbal communication skills; ability to communicate effectively with all levels of employees, contractors, clients, vendors, and executive management.</li></ul></div></div> 
Interface Systems is an Equal Employment Opportunity employer - all qualified applicants/employees will receive consideration for employment without regard to that individual&rsquo;s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer, recruitment, or recruitment advertising; layoff or termination; for rates of pay or other forms of compensation; and selection for training, including apprenticeship.
If you need assistance or an accommodation in completing this application or during any phase of the interview process due to a disability, please contact us at recruiting@interfacesys.com. Any information will be treated as confidential and only used for the purpose of determining an appropriate accommodation as part of the recruiting process.</div>

Manager, Customer Support

NOW HR

Role OverviewThe manager Networking/IT will be responsible for developing and executing the company&rsquo;s technology strategy while ensuring the integrity, security, and efficiency of all IT systems across the head office and branch network. This role involves managing IT infrastructure, overseeing hardware and networking operations, and ensuring compliance with regulatory standards and cyber security protocols.Key Responsibilities:1. Technology Strategy &amp; Implementation&middot; Design and implement technology solutions to enhance operational efficiency.&middot; Plan and manage the integration, upgrading, and alignment of core IT systems.2. IT Operations &amp; Infrastructure&middot; Oversee the performance, availability, and security of the organization&rsquo;s IT infrastructure.&middot; Ensure the reliability of servers and platforms with proactive performance monitoring and risk mitigation.&middot; Lead procurement processes, vendor negotiations, and contract management.3. Governance, Policy &amp; Compliance&middot; Develop and enforce IT governance policies, procedures, and standards.&middot; Ensure alignment with legal and regulatory requirements related to data privacy, cyber security, and IT systems.4. Information Security &amp; Risk Management&middot; Design and maintain a comprehensive IT security and risk management framework.&middot; Establish and implement an Information Security Management Framework (ISMF).&middot; Conduct regular risk assessments, vulnerability scans, and implement appropriate safeguards.&middot; Lead the organization's incident response, including forming an Emergency Response Team and conducting post-incident evaluations.&middot; Continuously adapt the cyber security strategy in line with emerging threats and technologies.5. Reporting &amp; Additional Duties&middot; Provide strategic technology insights and regular reports to senior leadership.&middot; Undertake special assignments and projects as directed by the functional head or top management.Qualifications &amp; Experience&middot; Bachelors or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.&middot; Professional certifications such as CISSP, CISM, PMP, or ITIL are preferred.&middot; Minimum 10 years of progressive experience in IT leadership roles, preferably within the insurance or financial services sector.&middot; Strong understanding of cyber security, system integration, and infrastructure management will be an added advantage.Job Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthWork Location: In person

Manager IT Support

Azizi Development UAE

Job Title Training Manager Sales Support and Process Excellence Dubai, UAE Job Description Training Manager Sales Support and Process Excellence Dubai, UAE Job Location: Dubai, UAE Industry: Education / Teaching / Training Function: Training / Development Gender: Any Candidate Nationality: Any Job Type: Full-time Position Overview Azizi Developments is seeking a Training Manager to lead skill enhancement and process training for sales support functions across the organization. This role focuses on empowering teams in CRM, collections, telesales, customer service, and documentation to deliver exceptional performance aligned with business objectives. Core Duties * Design and develop engaging training programs tailored to each department s operational requirements. * Deliver in-person and virtual sessions for new hires and existing staff to strengthen process understanding and product knowledge. * Collaborate with managers to assess training needs, using performance metrics and business priorities to guide program development. * Monitor employee adherence to company protocols and best practices, providing actionable feedback for improvement. * Evaluate training effectiveness through surveys, assessments, and performance reviews, refining programs accordingly. * Maintain detailed records of sessions, attendance, feedback, and progress for management reporting. * Develop e-learning modules, simulations, and digital resources to expand accessibility and reach. * Create practical tools such as quick-reference guides, FAQs, and process checklists for daily use by teams. Candidate Requirements * Minimum 2 years experience in a training role. * Background in telesales or collections preferred. * Real estate industry experience is an advantage. * Proficiency in PowerPoint, Excel, Canva, Kahoot, and Learning Management Systems (LMS). * Strong presentation, communication, and facilitation skills. Why Join Us * Lead training initiatives for one of Dubai s top real estate developers. * Play a strategic role in enhancing performance across multiple business units. * Competitive salary and growth-oriented work environment.

Training Manager Sales Support

GLG Srl

<div>Job Title &ndash; Global HR Support Manager

Business Unit: People Team

Location - Gurugram

About the role

The GLG People Team is seeking a highly motivated, service-oriented and collaborative leader to manage our global HR Support Team located in offices across Asia, Europe and the US. The HR Support team owns the administration and delivery of our day-to-day people processes from onboarding to offboarding and plays a key role in our global payroll processes. The team also provides front-line support to employees and managers by fielding incoming requests and questions.

As the manager of GLG's HR Support team, you will oversee the day-to-day operations of the team, including tier 1 employee support, transaction management, and service delivery. You will also assume people leader responsibilities including training, performance management and serving as the primary point of escalation for all HR Support matters. from your team to help you develop top-tier project management and communication skills.
Specific responsibilities include (but are not limited to):
<ul>
<li>Manage team workload, resourcing and adherence to SLAs</li>
<li>Own regular audit processes to ensure data integrity</li>
<li>Monitor quality and accuracy of service delivery and take corrective action as necessary, providing performance and developmental feedback on a regular basis</li>
<li>Partner with leaders and HR colleagues to address any escalations and respond in a timely manner</li>
<li>Provide back-up support to the team as needed during busy periods</li>
<li>Work closely with the payroll team to ensure that monthly/semi-monthly payrolls are processed accurately and that all required documentation has been submitted</li>
<li>Keep up to date on regulatory changes and ensure that our processes remain compliant with local laws</li>
<li>Create and maintain process documentation to ensure smooth and consistent operations across the global People Team</li>
<li>Train the broader team on new systems, functionality or procedures</li>
<li>Work with the Senior Director, HR Operations to identify operational efficiency improvements by evolving and streamlining our processes and practices</li>
<li>Partner with the HR Technology team to implement systems enhancements that will improve process management and delivery</li>
</ul>
As a HR Support Manager, we need you to be :
<ul>
<li>Be detail-oriented and accuracy focused, with a technical, problem-solving mindset</li>
<li>Work effectively in a fast-paced, innovative and open environment</li>
<li>Be flexible and adapt quickly to changes</li>
<li>Be hands-on and willing to back-up the team when needed</li>
<li>Manage your time effectively and take an organized approach to work</li>
<li>Collaborate with others and establish effective working relationships across the company</li>
<li>Provide and maintain high standards of customer service</li>
<li>Be able to think on your feet and use judgment to advise and guide others</li>
<li>Be sensitive to the need for discretion and to maintain confidentiality</li>
</ul>
Working as part of the People Team at GLG will give you the opportunity to:
<ul>
<li>Play an active role in shaping the future of people operations at GLG</li>
<li>Build relationships with a global team of HR professionals</li>
<li>Work closely with colleagues across functional areas, from Talent Acquisition and Business Partnering, to Operations and Technology.</li>
<li>develop your technical proficiency by participating in Workday enhancement and implementation projects.</li>
<li>be part of our ongoing journey to implement AI-powered tools and capabilities that drive productivity and value across the team</li>
</ul>
An ideal candidate will have the following:
<ul>
<li>Bachelor's degree in human resources or related field, or equivalent experience</li>
<li>Minimum 2-3 years' leadership experience in a HR Support or Shared Services team environment</li>
<li>Understanding of employment law and regulatory requirements in the US, UK, India and any of our other GLG location countries</li>
<li>A high level of proficiency in Microsoft Office</li>
<li>Experience defining and/or refining procedures</li>
<li>Experience using Workday to manage employee lifecycle processes Ability to work independently and collaboratively, in an ever-changing and fast-paced environment</li></ul><div> 
About GLG / Gerson Lehrman Group

GLG is the world's insight network. Our clients rely on GLG's global team to connect with powerful insight across fields from our network of approximately 1 million experts (and the hundreds of new experts we recruit every day).

We serve thousands of the world's best businesses, from Fortune 500 corporations to leading technology companies to professional services firms and financial institutions. We connect our clients to the world's largest and most varied source of first-hand expertise, including executives, scientists, academics, former public-sector leaders, and the foremost subject matter specialists.

GLG's industry-leading compliance framework allows clients to learn in a structured, auditable, and transparent way, consistent with their own internal compliance obligations and the highest professional ethical standards. Our compliance standards are a major competitive differentiator and key component of the company's culture.

To learn more, visit www.GLGinsights.com.

Gerson Lehrman Group, Inc. (&quot;GLG&quot;) is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, race, religion, color, marital status, disability, gender, national origin, sexual orientation, veteran status, or any classification protected by federal, state, or local law.</div></div>

Manager, HR Support (Workday)

Member Driven Technologies

<div>COMPENSATION
$90,000 - $110,000 (Based on Professional Experience)
POSITION LOCATION
This position is eligible for a hybrid work arrangement. Currently 5 days of on-site work per month are required.
POSITION PURPOSE
<div>The Manager, Service Support &amp; Operations leads MDT&rsquo;s Service Support Center (Tier I) and Service Operations teams, providing day-to-day leadership and operational oversight across core IT Service Management (ITSM) disciplines. This role oversees 24&times;7 client coverage (internal and external), ensuring timely response, resolution, and communication for incidents and requests, while proactively monitoring services and driving continuous improvement through metrics and governance. The manager is accountable for Incident, Problem, Request, Knowledge, Service Level, Release &amp; Deployment, and Monitoring/Observability IT Service management practices, and coordinates infrastructure patching and release activities with MDT and client stakeholders. This position is the operational engine behind MDT&rsquo;s strategic drivers, stabilizing operations, improving customer experience, and elevating service reliability and quality.
</div>DUTIES &amp; RESPONSIBILITIES
<ul><li>Structure and lead day-to-day operations for two functions at MDT: Service Support Center (Tier I) and Service Operations (24x7 Operations Support).</li><li>
Develop hiring plans, coach staff, conduct 1 on 1s with staff</li><li>
Plan and coordinate 24x7 coverage to support operational schedules, on-call rotations, and patching coordination with the release calendar.</li><li>
Manage team capacity, workload to meet SLA times and MDT Service Level Objectives.
</li><li>Build a service-centric culture focusing on humanizing IT experience and support.
</li><li>Develop and support a Major Incident Response plan to designate Major Incident Managers, to coordinate collaborative calls, and coordinate incident response.
</li><li>Enforce triage and escalation playbooks to resolve incidents quickly and restore service.
</li><li>Maintain on-call readiness and after-hours leadership coverage for escalation paths.
</li><li>Run postmortem calls, and lessons learned conversations to document outage root cause.
</li><li>Identify and track post-incident solutions and track corrective actions and remedies to avoid repeat issues in the enterprise.
</li><li>Identify focus areas to reduce incident frequency and work with Tier II stakeholders to eliminate issues and identify operational changes to increase system availability.
</li><li>Conduct monthly incident review calls to identify root cause issues, seek problem management strategies to identify outage causes and reduce MTTR/MTTA for incidents. =</li><li>
Define SLAs for team adherence to meeting service objectives for MDT.
</li><li>Update IT Service Management operational policies, and workflows to keep processes current and auditable.
</li><li>Practice and preach good knowledge Management hygiene practices to keep Knowledgebase up to date and relevant for internal use.</li><li>
Ensure proper ticket categorization, SLA levels, proper use of notes (internal and external notes) in Zendesk to ensure proper routing and communication.
</li><li>Implement and operate a Knowledge-Center Service/Support program to create, maintain, and reuse knowledge in the Service desk.
</li><li>Run continuous improvement discussions (Operational Plan Review, Trend Analysis, Problem/Incident Management Post-Mortems) to develop team responses and keep information current.
</li><li>Work with technical/analytics teams to create dashboards and tune monitoring alerts to track meaningful, and actionable responses.
</li><li>Orchestrate incident/major incident triage, escalation, and ensure proper parties are involved to resolve issues where possible.
</li><li>Explore automated remediation for common/known issues where possible.
</li><li>Maintain runbooks/operations plans for responses to service level indicators and assist technical teams in tuning out alert noise/false positive alerts.
</li><li>Own/Accountable for the change/release calendar at MDT including infrastructure maintenance windows, and holiday freeze windows.
</li><li>Conduct patch/release compliance reviews, including ensuring that technical teams are patching OS systems appropriately.
</li><li>Measure change success rate, and unplanned impact from change/maintenance windows.
</li><li>Publish customer-facing maintenance updates and internal coordination updates.
</li><li>Create and manage reports on Mean Time To Acknowledgement(MTTA), Mean Time To Repair (MTTR), SLA Attainment, CSAT, ticket hygiene, and alert notifications.
</li><li>Produce monthly Executive Summaries with trends and actions relating to Incident, Problem, and KPIs associated with tracking Service Level Objectives.
</li><li>Track financial impact of ticket cost, utilization, and efficiency for staffing workloads.
</li><li>Align Service Operations and Support Objectives to MDT&rsquo;s key drivers.
</li><li>Partner with Enterprise Architecture, Infrastructure &amp; Engineering, Client Solutions, Platform Solutions, Security, and Compliance to meet expectations of Service Objectives and operations.
</li><li>Manage SLAs and Escalations, e.g. paging, monitoring, communication, for vendors and internal teams.
</li><li>Provide insight to Director of Service Operations to develop a roadmap for tooling and growth in Service Operations and Support.
</li><li>Standardize communications for incidents, requests, problems, and maintenance.
</li><li>Focuses on continually staying informed of industry changes, and trends in ITSM.
</li><li>Ensure that all area activities are conducted safely.</li><li>
Oversees special projects as requested.</li><li>
Ensures that all office areas are clean, secure, and well maintained.</li><li>
Promotes goodwill and conveys a positive image of the company.</li></ul>
EDUCATION &amp; EXPERIENCE REQUIREMENTS
<ul><li>Bachelor&rsquo;s degree or equivalent combined experience in Information Systems, Computer Science, Engineering, or related field.</li><li>
ITIL 4 Foundation or similar certification/experience required. Advanced ITIL Certifications preferred.</li><li>
Three or more (3+) years of experience in IT Service Management practices specifically Incident, Problem, Change, Request, Release &amp; Deployment, Knowledge (KCS), Service Level, and Service Catalogue Management.</li><li>
Three or more (3+) years of experience managing teams in a fast paced, service desk environment.
</li><li>Two or more years of experience supporting 24x7 monitoring and response teams.</li><li>
Experience with Incident response, particularly Major Incident Management Response and Problem Management.
</li><li>Experience managing release lifecycles, and publishing with change management lifecycle and release management.
</li><li>Experience working with community Financial Institutions or FinTech support community financial institutions preferred.
</li><li>Experience with tooling Service Management tooling specifically for ITSM (Zendesk), Paging (iPlum/Incident.IO/XMatters), monitoring/observability (Splunk/SolarWinds/Datadog), and communications (MS Teams, StatusPage) preferred.</li></ul>
REQUIRED KNOWLEDGE<ul><li>
IT Service Management experience including Asset, Configuration (CMDB), Incident, Request, Problem, Service Level, Service Catalogue, Change, Release and Deployment, Knowledge Management activities.</li><li>
Service Desk &amp; 24x7 operations workflows: system performance monitoring, alert tuning, runbook creation/maintenance, on-call coordination, MTTR/Availability, incident management response.</li><li>
Continuous Improvement practices and automation (ITIL, Agile, or Lean Sigma Six practices)
</li></ul>WORKING CONDITIONS
Special<ul><li>
Occasional overnight travel for training, conferences, and to client sites required.</li><li>
On-call responsibilities, available 24/7 via phone or pager.</li><li>
No hazardous or significantly unpleasant conditions (such as in a typical office).</li><li>
Additional hours, including Saturday/Sunday support, as required.</li><li>
Long duration of computer workstation usage.</li></ul>
INTENT AND FUNCTION OF JOB DESCRIPTIONS
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.</div>

Manager, Service Support & Operations

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