manager technical

One Inc

<div><h5 class="jobSectionHeader">Position Title: Manager, Technical Support</h5>
<h5 class="jobSectionHeader">Department: Customer Support</h5>
<h5 class="jobSectionHeader">Reports To: Director, Customer Support</h5> 


Overview: The Technical Support Manager is responsible for managing daily operations of the Customer Technical Support team to ensure exceptional customer service. This individual will work closely with teammates and external customers to identify and resolve technical issues for our suite of products through all means available (i.e. phone, email, chat, etc.) The Manager is responsible for managing individual technical support personnel, approval of PTO requests, maintaining on-call rotation schedule, as well as assign appropriate coverage when someone is out of office. This person will also manage case assignments from various support queues, ensure TS personnel are adhering to documented procedures and following all department and company guidelines. 


Key Responsibilities:
<ul>
<li>Manage daily task distribution for Technical Support Agents/Engineers</li>
<li>Work closely with the Director of Customer Support to enhance and monitor processes and procedures to ensure efficiency</li>
<li>Build and cultivate internal and external customer relationships, often being the first point of contact for management escalations</li>
<li>Work with Director of Customer Support to create and monitor OKRs that will drive results</li>
<li>Lead Top Issues meetings weekly with Development</li>
<li>Conduct one-on-one meetings with Technical Support personnel as appropriate</li>
<li>Facilitate individual technical support team member one-on-ones as appropriate</li>
<li>Receive escalated complaint calls to a Manager and/or other internal resources when necessary</li>
<li>Work in team environments that span functional and geographic boundaries</li>
<li>Motivate and coach team members</li>
<li>Oversee and ensure conflict resolution between team members as needed</li>
<li>Onboard and train new members of the team</li>
<li>Provide communication to technical support employees on company and team initiatives where appropriate</li>
<li>Provide bi-weekly reporting on established KPIs to Director, Customer Support</li>
<li>Manage schedule for daily activities as well as assign coverage when someone is out of office</li>
<li>Other duties assigned as necessary</li></ul> 


Skills &amp; Abilities:
<ul>
<li>Excellent attention to detail, strong investigative skills and exceptional analytical skills</li>
<li>Knowledge of PCI compliance standards</li>
<li>Solid understanding of software development lifecycles</li>
</ul><ul><li>Exceptional time-management skills</li>
</ul><ul><li>Strong interpersonal skills and the ability to adapt in a complex and changing environment</li>
<li>Excellent verbal and written communication skills</li>
<li>Excellent customer service ability that results in trust and long-standing relationships with our customers</li>
<li>Ability to manage customer expectations appropriately and professionally</li>
<li>Demonstrated ability to prioritize and multi-ask in a deadline driven, high pressure environment</li>
<li>Must be team oriented with the ability to work independently and have the flexibility to work on holidays and weekends as needed</li>
<li>Ability to help lead a team of Technical Support Engineers</li></ul> 


Education &amp; Experience:
<ul>
<li>Bachelor&rsquo;s Degree in related field, or at least 7 years technical support or equivalent software application experience at a higher Tier level position</li>
<li>Experience working with external customers/clients and comfortable speaking to all levels of customer hierarchy</li>
<li>Experience with MS Communication technologies (i.e. Exchange), MS Collaboration technologies (i.e. MS SharePoint Server), JIRA ticketing system desired</li>
<li>3+ years SaaS experience required</li>
<li>2+ years of management experience preferred</li>
<li>Proven work experience in a similar role; insurance and or payments experience is preferred</li></ul> 


Desired Traits:
<ul>
<li>Insurance industry experience dealing with a policy and/or agency management system</li>
<li>Technical or customer support in the payment processing industry</li>
<li>Previous Salesforce experience</li>
<li>Similar lead or management role</li>
<li>Growth Mindset, Problem Solver, Demonstrates Ethical Behavior, Leverages Resources, Strong Drive, True Team Player, Supportive &amp; Adaptable to Change, Commitment to Personal &amp; Professional Development</li></ul> 


Physical Demands: 


The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. 

<div><div><div><div>Environment:</div><div> 

Standard indoor office setting; exposure to computer screens

Remote Work Expected</div></div><div> 
<div>
Physical:</div><div> 

Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed</div></div><div> 
<div>
Vision:</div><div> 

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents</div></div><div> 
<div>
Hearing:</div><div> 

Ability to hear in the normal audio range with or without corrections</div> 
</div> 
</div></div> 
Company Profile: One Inc provides insurance companies a digital payments platform designed to maximize retention of the new generation of policyholders&mdash;while reducing security risks and minimizing payment processing costs. One Inc has become the fastest growing digital payments platform in the insurance industry, and now manages more than $2.5 billion a year in payments for customers. 


Based in Folsom, CA&mdash;ranked by WalletHub as the best place in California to raise a family&mdash;One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, life insurance, stock options, commitment to a solid work/life balance, and a policy of promoting from within whenever possible. 


One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.</div>

Manager, Technical Support

Wesco

<div>As a Manager &ndash; Technical Sales, you will provide strategic direction and progressive leadership in the assigned technical product category to sales vertical leadership. You will manage a team of project and/or sales specialists that sell technical services, products, and systems.
 Responsibilities:
<ul><li>Create, manage, and promote execution of technical product sales, including execution of objectives and sales goals.
</li><li>Manage a team that specifies products to meet customer requirements and needs.
</li><li>Ensure that the team delivers compelling technical presentations that drive sales.
</li><li>Partner with sales vertical leadership to develop comprehensive sales plans and forecasts to identify and produce a steady pipeline of prospects.
</li><li>Utilize technical acumen to educate the team on products, competitors, and prospects.
</li><li>Nurture relationships with key customers and suppliers.
</li><li>Partner with internal technical and marketing teams to utilize customer insights and market intelligence to contribute to the product roadmap.
</li></ul>Qualifications:
<ul><li>Bachelor&rsquo;s Degree &ndash;Engineering or Business
</li><li>Sales experience in related industry (5-7 years)
</li><li>Strong computer skills
</li><li>Excellent communication skills
</li><li>Electrical industry experience as a manufacturer or distributor (3-5 years)
</li><li>Management of staff and programs (3 years)
</li><li>Ability travel 25% - 50%</li></ul></div>
 <div></div><div><div>Compensation Details $106,537 - $133,171 Annually</div></div>
 <div>This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. 
<div></div> 
For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.
<div> 
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .</div></div>
 <div>At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. 
<div></div> 
Our Company&rsquo;s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. 
<div></div> 
Learn more about Working at Wesco here and apply online today! 
<div></div> 
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500&reg; company. 
<div></div> 
Wesco International, Inc., including its subsidiaries and affiliates (&ldquo;Wesco&rdquo;) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer. 
<div></div> 
Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. 
<div></div> 
<div>This posting is for a current, active vacancy intended for immediate hire.</div></div>

Manager - Technical Sales

JLL supports the Whole You, personally and professionally.
 
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
 
TITLE
 Facilities Manager – Technical
 
POSITION GOALS
 The Facilities Manager – Technical will have responsibility for the management of a wide range of issues, from strategic contracts management to input on day-to-day operations. This Facilities Manager will be highly familiar with the service structure, including responses to requests for assistance on Facilities Management issues from client staff and arrangements pertaining to all operating expenditures. This position will form a part of the team that will provide a professional, value-focused service aimed at meeting or exceeding the client expectations.
 
DUTIES & RESPONSIBILITIES
 Lead the JLL management team in the delivery of facility management services.
 Ensure that the maintenance services are delivered in line with the contractual commitments and within budgets.
 Define the technical, commercial terms and conditions; define the operational scope and develop tender documents for Annual Maintenance Contracts.
 Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors.
 Develop Service Level Agreements and assist the Jones Lang LaSalle procurement department in closing Service Level Agreements between Jones Lang LaSalle and its vendors.
 Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.
 Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.
 Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between Client, Jones Lang LaSalle and its subcontractors.
 Setting annual goals for generating savings in area of such as energy and cost of maintenance operations.
 Ensure compliance of minimum wages acts for payments and statutory compliance through specialist professionals.
 Advise Client on future year maintenance budgets as and when requested for.
 Maintain all records related to the performance of facility management operations on Client site
 Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.
 Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.
 Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
 Scheduled cross feedback from subcontractors and Client staff on our process to improve services level & satisfaction in organisation.
 Train team members on all Quality policies & procedures.
 Audit sub contractors on quality of materials & upkeep of the site.
 Review the performance of Jones Lang LaSalle staff and conduct performance appraisals from time to time.
 Interface with the Jones Lang LaSalle’s HR department and the Operations Manager and make recommendations for the future trainings given to the site facility management team.
 Prepare and review the preventive maintenance register on a monthly basis and update the same to Jones Lang LaSalle Account Director.
 Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.
 Liaison with the client Finance team
 Interface with client and Jones Lang LaSalle finance department to raise client billing / invoicing and follow up with the client representatives for the payments.
 Develop MIS reports for Jones Lang LaSalle’s management team and necessary client reporting.
 Chair the monthly progress meeting during the absence of operations manager.
 
Duties are in accordance with the Scope of Work & include:General Administration & Management: 
Client & Business Unit Liaison
 Team management including Vendor team (onsite personnel)
 Prepare, submit and review Monthly Report to client
 Preparation and submission of management reports/analysis as and when required by client
 Expense tracking oversight and invoice management
 Assistance to Client - FM for preparation of Annual Budget
 Formulation and implementation of Policies & Procedures Including Annual Update of Operations Manual
 Property Services, Routine & Ad-Hoc Maintenance
 Oversee operation and maintenance of facilities; M&E matters, housekeeping, conference rooms, resolving operational issues, etc
 Operational Risk Management
 Update and implement Emergency Response plan; drills etc as required
 After office hours facilities assistance response
 Operational Audits and Compliance
 Escalation of Incidents/Problems
 Vendor & Contractor Management
 Evaluate Vendor Procurement & Contracts Administration & Management
 Moves, Adds & Change Management (MAC)
 Oversee office churn/internal box moves
 
Description
 
What this job involves: 
Providing strong leadership from end-to-end
 Are you a seasoned expert with superior leadership skills? In this position, you’ll fill a pivotal role as the focal point in all things related to facility . You’ll work side-by-side with the head facility services operations in leading and managing the facility, and developing a comprehensive integrated facility management (IFM) programme.
 Likewise, you’ll build strong working relationships with client . Your job is also to make sure that our suppliers meet or exceed expectations by providing quality services, programmes and initiatives. Furthermore, you’ll be responsible for driving service and cost improvements by promoting the teams’ efficiency and productivity.
 
Managing on-site operations effectively
 Your focus will be the delivery of services at the site and city level. You’ll also keep track of key metrics and performance, carry out corrective actions, and ensure that all services required of the team are met or exceeded.
 You will also spend a lot of time attending important meetings with site representatives and suppliers. On top of that, you’ll also see to it that operating guidelines are followed, and that issues and escalations are properly endorsed.
 
Driving excellence among our people
 JLL’s success story is a testament to our people’s passion for excellence, and your job is to uphold this legacy. As the person in charge, you will mentor team members on their current performance and future developments. Likewise, you’ll see to it that each member goes above and beyond what is expected of the team. Moreover, your job is essential in ensuring regular interactions at a site and country level.
 
Relevant and proven skillset
 At JLL, we value excellence above all—that’s why we are after the best talents in the industry. If you have five or more years’ experience in IFM leadership, especially in a multinational organisation, then this job is for you. Likewise, an extensive experience of financial or budgetary processes and vendor management may help you land this role.
 
Impeccable leadership
 The ideal candidate possesses a leadership style that is inclusive, proactive and respectful. You are also a results-driven, change-agile leader with a strong customer service focus. Excellent verbal and written communication skills are also essential for this role, as you’ll constantly deal with both internal and external organisations. To excel in this role, you’ll also need to have outstanding analytical skills, resilience and can-do attitude.
 Think you can ace this job? We’d love to discuss with you.
 
Health and Safety
 Ensure compliance with statutory regulations on environment, fire, health and safety standards. Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times.
 
Others
 Maintain equipment database for site. Develop and implement innovative programs and processes that reduce consumable costs and increase productivity through smart cleaning technologies. Monitor adhoc jobs and project work. Prepare / provide input to the site monthly report to be submitted by FM
 
Employee specification
 Graduate/ IHM Diploma with minimum of 8 years’ /10 years' experience in Facilities Operations / Hotel Management.
 
EMPLOYEE SPECIFICATIONS
 B.Tech / Diploma in Electrical Engineering
 For B.Tech 8-10 years / For Diploma 12-15 years with relevant experience in facilities management
 Tertiary qualifications in building management and/or business desirable
 Proven ability to function effectively as part of a team
 Proven ability to initiate and follow through with improvement initiatives
 
KEY PERFORMANCE MEASURES
 Meet or exceed best practice in provision of services through contracts
 Establishment and adherence to policies & procedures, compliance deadlines for each of the tasks as advised by the Operation Manager.
 Effective management of the team.
 
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
 
Personalized benefits that support personal well-being and growth:
 
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
 
About JLL –
 
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
 
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
 
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Facilities Manager - Technical

ASK Development pvt Limited

Hiring: Manager &ndash; Technical Support Services Islamabad Salary: PKR 250,000/monthRequirements:<ul><li>BS (4-year) in Telecom, CS, SE or related field (Master&rsquo;s preferred)</li><li>4&ndash;5 years&rsquo; experience in Technical Support / IT Operations / Service Delivery</li><li>Hands-on expertise in Datacom, IT Infrastructure &amp; Security</li><li>ITIL (Expert/Managing Professional) + CCNP/HCIP or equivalent certifications</li></ul>Key Responsibilities:<ul><li>Lead L1/L2 support, incident &amp; problem management</li><li>Ensure SLA compliance &amp; customer satisfaction (NPS)</li><li>Handle escalations &amp; perform RCA implementation</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs250,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>in technical support, IT operations management: 5 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Manager – Technical Support Services

Cushman & Wakefield

<div>Job Title
Assistant Facility Manager - Technical
Job Description Summary
Job Description
Position Title: AFM- Technical
Reports To : Property Manager
Location :
Role Description:
Responsible for maintaining and continuously improving the service level performance of operation, whilst maintaining a high standard of service in accordance with the requirement
Key Responsibilities<ul><li>
Responsible for managing and leading Technical Team</li><li>
Should oversee the operation in regard to technical activities (UPS, Lighting, HT &amp; LT Power Distribution, New installations, DG Operations, HAVC system, STP, OWC, Gas Bank, HSD Yard, Elevators, Escalators, etc.,)</li><li>
Ensuring EHS guidelines are implemented in all phased of technical activities performed</li><li>
Responsible for all assets, tools and tackles in the property</li><li>
Should have cost conscious approach towards consumable consumption</li><li>
Should be innovative and should be able to give new ideas</li><li>
Should have good negotiation skills with vendors/service providers</li><li>
Conduct facility and EHS related trainings to the teams / vendors &amp; Service providers</li><li>
Should be able to quickly mobilize resources to meet the ever-changing demands</li><li>
Should be able to coordinate with the client and occupiers for building related matters</li><li>
Reporting to the client on daily and weekly basis</li><li>
Conducting compliance audits periodically and ensure system readiness anytime for any external audit</li><li>
Able to lead, guide and motivate for entry level &amp; middle level employee&rsquo;s</li><li>
Maintaining relationship with vendors/service providers that they are reliable and cost effective.</li><li>
Make Daily Reports of Attendance, Complaints &amp; Closure Status Report, Consumable Report, and Incident Report &amp; Clients Meeting Tracker.</li><li>
Handling occupier queries and resolving them in a professional manner.</li><li>
Ensure all operational and safety procedures are properly followed.</li><li>
Inspect and approve staff work performance.</li><li>
Demonstrate leadership and training to staff.</li><li>
Communicate effectively to staff.</li><li>
Maintaining healthy relationship with client</li><li>
Supporting Sr. Property Manager for site deliverables</li><li>
Occupier retention and timely renewal</li><li>
Ensuring CAM charges are minimal and consistent efforts in reducing the same</li><li>
Ensuring cost saving initiatives are implemented at all phases of the technical activities performed</li><li>
Supporting Sr. Property Manager in planning and execution of shut-down</li><li>
Co-ordinating with service provider / OEM's for Warranties, AMC Execution, Preventive/Predictive Maintenance Programs.</li><li>
Supporting Sr. Property Manager in vendor /service provider selection and periodical evaluation</li><li>
Representing Technical Portfolio in client /occupier&rsquo;s forum</li><li>
Responsible for asset performance (efficiency &amp; effectiveness) and ensuring asset healthiness</li></ul>
Qualification:<ul><li>
Bachelor Degree with 5-7 Yrs. / Diploma with 8-10 Yrs. Experience in Electrical Discipline</li><li>
Knowledge on system like HT/LT, HVAC, STP/WTP/Grease Trap, Elevator, Escalator, Fire System, Statutory Compliance (PCB, BESCOM, BWSSB, etc.,), Building Compliance, etc.,</li><li>
Should be having an experience of Min 5 Yrs. with Facility Management background with hospitality exposure</li><li>
Should possess an eye for detail</li><li>
The person needs to have excellent communication skills, experience in working with a very young and demanding set of employees, having the ability to navigate in unknown circumstances and situations, and needs to connect well with the employees.</li><li>
A very smart, energetic person who is capable of taking initiative and decisions when needed.</li></ul> 

INCO: &ldquo;Cushman &amp; Wakefield&rdquo;</div>

Assistant Facility Manager - Technical

shabco builders

The Technical Project Manager is responsible for planning, coordinating, and overseeing construction projects from initiation to completion, with a strong focus on technical execution, engineering compliance, and quality standards. The role ensures projects are delivered on time, within budget, and in accordance with design specifications, safety regulations, and client requirements.Job Types: Full-time, PermanentPay: ₹25,000.00 - ₹45,000.00 per monthWork Location: In person

Project Manager (Technical)

Interwood Mobel

<div>Interwood Mobel is seeking a skilled and innovative Assistant Manager - Technical &amp; Design to join our team. In this role, you will be responsible for close collaboration with sales, production, and site teams to ensure accurate project specifications, efficient scheduling, and effective communication.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Review project requirements and prepare BOQs, drawings, and presentations for initial costing.
</li><li>Oversee accurate preparation of project drawings and quotations, ensuring alignment with scope.</li>
<li>Finalize project details, submit orders to production, and manage design schedules.</li>
<li>Work with the site team to verify on-site measurements and ensure accuracy for production.</li>
<li>Coordinate with sales to clarify orders, design specs, and material needs.</li>
<li>Collaborate with production and design teams to prepare accurate production drawings.</li>
<li>Coordinate with SCM and purchasing for timely material procurement.</li>
<li>Maintain organized records of project files, drawings, and communications.</li>
</ul>Requirements
Education: Bachelor&rsquo;s degree in Industrial Design, Mechanical Engineering, or a related field.
Experience: 4&ndash;6 years of experience in technical design or engineering, preferably within the furniture or interior design industry.
Skills:
<ul><li>Strong proficiency in CAD software (such as AutoCAD, SolidWorks, or similar).</li>
<li>Excellent knowledge of manufacturing processes and material properties.</li>
<li>Ability to manage multiple projects and meet deadlines within a fast-paced environment.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Effective communication and interpersonal skills for cross-functional collaboration.</li>
<li>Experience in production management and quality assurance principles is a plus.</li>
</ul>Benefits<ul>
<li>Medical Insurance</li>
<li>Provident Fund</li>
<li>EOBI</li>
<li>Paid Leaves</li></ul></div>

Assistant Manager Technical & Design

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