manager technical services

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
Transform how the world's biggest companies run mission-critical applications in the cloud. As a Product Manager for Amazon Relational Database Service (RDS), you'll drive new products and strategy for AWS's managed database service, enabling customers to migrate from on-premises databases to cloud-managed solutions. Agentic AI is accelerating customer migration to AWS and we need a product manager who can also build the next generation of database services to enable the AI transformation for our customers.<br>
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We're seeking a hand-on product manager to shape the future of cloud databases, empowering a new generation of builders to migrate legacy systems in weeks, achieve unprecedented reliability, and unlock AI-ready data. This role requires exceptional product thinking, deep customer empathy, and the technical depth to turn ambitious ideas into shipped features that solve the hardest problems for our customers.
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About the team<br>
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
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Why AWS? Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
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Inclusive Team Culture Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
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Mentorship &amp; Career Growth We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</p><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of technical product management with internet business experience</li><li>5+ years of working as a Technical Product Manager experience</li><li>3+ years of technical (software development, network development, IT, other related) experience</li><li>7+ years of full product life cycle experience</li><li>5+ years of P&amp;L management and pricing experience</li><li>5+ years of creating written docs for development of new products experience</li><li>5+ years of enterprise security product experience</li><li>5+ years of product management in the cloud computing technology space experience</li><li>Bachelor's degree in computer science, engineering, math, finance, or economics</li><li>Experience in taking a product from conception &amp; definition phase through engineering design and taking it to market</li><li>Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations</li><li>Experience working within teams delivering software products and features using agile methodologies</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, WA, Redmond - 152,200.00 - 205,900.00 USD annually<br>
USA, WA, Seattle - 152,200.00 - 205,900.00 USD annually</div><p></p>

Senior Product Manager, Technical, Database Services

Litera

<div><p><b>Job Description
</b></p><p></p><p><b>Join the Legal Tech Revolution at Litera
</b></p><p>Are you ready to shape the future of how law is practiced? At Litera, we&rsquo;re on a mission to Raise The Bar&trade;️for the legal profession by delivering transformational and globally-trusted solutions to law firms and corporate legal teams worldwide. We&rsquo;ve been a leader in legal tech innovation for 30 years and are leading the legal AI revolution to this day with most of the world&rsquo;s largest law firms as our clients. If you&rsquo;re passionate about building AI-forward solutions that scale globally and want your work to impact millions of legal professionals worldwide, this is your opportunity to be part of an extraordinary team that&rsquo;s elevating the craft of law.
</p><p></p><p>This position is based in Raleigh, NC and candidates should reside within reasonable commuting distance, as this role requires on-site presence at least three days per week.
</p><div></div><p><b>Overview: </b>The Manager, Technical Support is responsible for leading and developing a team of Technical Support Engineers while ensuring consistent, high-quality customer outcomes across Litera&rsquo;s product portfolio. This role blends people leadership, escalation ownership, operational rigor, and coaching to drive performance, accountability, and continuous improvement.
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The Manager acts as a leadership-level player-coach&mdash;not by owning individual cases, but by guiding teams through complexity, owning high-risk escalations, setting clear expectations, and building a strong, resilient support culture.
</p><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><h2 class="jobSectionHeader"><b>Team Leadership &amp; Coaching
</b></h2><ul><li>Lead, coach, and develop a team of Technical Support Engineers across experience levels
</li><li>Conduct regular 1:1s, performance check-ins, and quarterly development conversations
</li><li>Set clear expectations for ownership, communication, and case quality
</li><li>Identify skill gaps and drive targeted coaching, mentoring, and enablement plans
</li><li>Support onboarding of new hires, ensuring clarity on tools, processes, and support standards
</li><li>Foster a psychologically safe, high-performance culture grounded in accountability and empathy
</li></ul><p></p><h2 class="jobSectionHeader"><b>Escalation Ownership &amp; Customer Advocacy
</b></h2><ul><li>Own customer escalations and serve as the primary leadership point for high-impact or high-risk issues
</li><li>Partner with Support Engineers to create and drive clear escalation plans (Who / What / When)
</li><li>Proactively identify cases at risk of SLA breach and intervene early
</li><li>Ensure consistent, timely, and empathetic communication to customers during escalations
</li><li>Act as a liaison between Technical Support, Professional Services, Engineering, Product, CloudOps, and Account Teams
</li></ul><h2 class="jobSectionHeader"><b>Operational Management &amp; SLA Accountability
</b></h2><ul><li>Oversee daily support operations, including queue health, workload distribution, and backlog management
</li><li>Monitor and manage SLA adherence, aging cases, reopen trends, and risk indicators
</li><li>Lead operational reviews to assess performance and prioritize actions
</li><li>Ensure consistent use of support tools, workflows, and documentation standards
</li><li>Participate in a rotating Manager on Duty (MOD) program, which includes scheduled weekend coverage, to provide leadership-level oversight for escalations, critical incidents, and high-impact customer issues outside of regular business hours.
</li></ul><h2 class="jobSectionHeader"><b>Quality, Metrics &amp; Continuous Improvement
</b></h2><ul><li>Own support quality standards across tone, clarity, technical accuracy, and documentation
</li><li>Track CSAT, First Contact Resolution, reopen rates, and escalation trends, and other KPIs
</li><li>Perform root-cause analysis and implement improvement plans
</li><li>Identify recurring issues and drive systemic improvements through documentation, process, and tooling
</li></ul><h2 class="jobSectionHeader"><b>Knowledge, Enablement &amp; Process Adherence
</b></h2><ul><li>Ensure adherence to support playbooks, escalation paths, and entitlement policies
</li><li>Champion knowledge sharing and consistent documentation usage
</li><li>Encourage Knowledge Base contributions and continuous learning
</li><li>Support adoption of GenAI tools while maintaining quality standards
</li></ul><h2 class="jobSectionHeader"><b>Cross-Functional Leadership &amp; Communication
</b></h2><ul><li>Build strong relationships with Engineering, Product, Customer Success, and Leadership
</li><li>Represent Support in cross-functional escalations and risk discussions
</li><li>Provide leadership visibility into trends, risks, and improvement initiatives
</li></ul><h2 class="jobSectionHeader"><b>Leadership Expectations:
</b></h2><ul><li>Lead with clarity, consistency, and calm during high-pressure situations
</li><li>Coach rather than rescue, empowering teams to grow ownership
</li><li>Hold the line on standards while remaining empathetic and customer-focused
</li><li>Think beyond individual cases to long-term operational and cultural impact
</li></ul><h2 class="jobSectionHeader"><b>Required Qualifications
</b></h2><ul><li>5+ years of experience in technical or customer support, preferably in SaaS or enterprise software
</li><li>2+ years of experience in a people leadership or team lead role
</li><li>Proven experience owning customer escalations in SLA-driven environments
</li><li>Strong understanding of support operations, workflows, and performance metrics
</li><li>Experience with tools such as Salesforce Service Cloud, Jira, or similar platforms
</li><li>Excellent written and verbal communication skills
</li></ul><h2 class="jobSectionHeader"><b>Preferred Qualifications
</b></h2><ul><li>Experience in legal tech or document lifecycle software
</li><li>Familiarity with KCS, QA programs, or service improvement frameworks
</li><li>Experience leading distributed or global teams
</li></ul><p><b>Why Join Litera?
</b></p><ul><li><b>The company culture: </b>We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
</li><li><b>Commitment to Employees </b>: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
</li><li><b>Global, Dynamic, and Diverse Team </b>: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
</li><li><b>Comprehensive Benefits Package: </b>Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
</li><li><b>Career Growth and Development </b>: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles
</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>

Manager, Technical Support

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><p><b><br>
ABOUT THE TEAM</b></p><p>
Technical Service Managers (TSM) is the role within SAP Enterprise Cloud Services (ECS) organization overseeing all technical and technical managed service aspects of the Customer Engagement from the point of sale throughout the entire lifecycle of customer RISE contract. They deliver fixed-scope, proactive and outcome-based services across the entire SAP software stack to SAP&rsquo;s RISE customers. This team is dedicated to customer centricity, client intimacy and support of client lifecycle management.</p><p></p><p><br>
We create a stable foundation for our customers&rsquo; IT operations and support customers on their digital transformation journey to the intelligent enterprise based on S4/HANA. With continuous access to our expertise and the broader SAP expert network, our customers can take advantage of the latest technologies to support continuous business innovation. SAP ECS helps customers accelerate their innovation adoption, delivering the flexibility to adapt to business changes, rapidly implement technologies and standardize and optimize operations of SAP centric solutions. The mission of this organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.</p><p></p><p><b><br>
THE ROLE</b></p><p>
As Technical Service Manager (TSM), we are looking for an accomplished Senior SAP Technical Consultant in delivering high-quality results consistently. As a key member of ECS, you will be contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.</p><p></p><p><br>
Technical Service Manager (TSM) acts as a trusted technical &amp; Delivery advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with ECS internal service delivery and other roles within SAP to serve and delight our customers, by providing quality services throughout their entire lifecycle.</p><p></p><p><br>
This is a customer-facing role where you will be part of the ECS North America regional team.</p><p></p><p><br>
Following are the key tasks that this role will perform:</p><ul><li>Primary contact for the customer regarding technology and cloud service delivery discussions.</li><li>Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.</li><li>Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.</li><li>Ownership &amp; detailed understanding of the customer landscape managed within ECS &amp; understand interdependencies between systems (both within ECS and beyond).</li><li>Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.</li><li>Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.</li><li>Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.</li><li>Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.</li><li>Guide customers on all technical aspects like Business Continuity, Security &amp; Compliance, Networks, etc.</li><li>Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.</li><li>Conduct Technical &amp; operational reviews (monthly) to measure the progress against defined Cloud architecture &amp; roadmap; establish and drive resolution plans to resolve issues and problems to completion.</li><li>Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.</li><li>Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.</li><li>Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.</li></ul><p></p><p><b><br>
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES</b></p><ul><li>Bachelor&rsquo;s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.</li><li>High proficiency in the SAP product portfolio, offerings, and industry solutions.</li><li>Strong technical project management skills &amp; customer-facing experience</li><li>Strong ability to translate between technical and non-technical audience with confidence</li><li>Strong engagement management, relationship building and de-escalation skills</li><li>Excellent presentation, communication and moderator skills</li><li>Good understanding of SAP solutions (releases, platform interdependencies, etc.)</li><li>Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.</li><li>Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).</li><li>Willingness to undertake customer-related travel on short notice.</li></ul><p></p><p><b><br>
WORK EXPERIENCE</b></p><ul><li>6+ years of experience with SAP Basis administrative duties REQUIRED.</li><li>6+ years of customer-facing SAP Technical Consulting experience.</li><li>6+ years of solution design, enterprise architecture, and or SAP implementation.</li><li>4+ years&rsquo; experience in technical project management for SAP Operations or Implementation</li><li>SAP NetWeaver, OS/DB migration, SAP HANA, TOGAF certifications are plus.</li><li>Experience and certifications with IaaS Providers (AWS, MS Azure, or GCP) are an advantage.</li><li>SAP HANA and S/4 HANA skills would be very helpful but not mandatory.</li><li>Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.</li></ul><p><br>
</p><p><b>#SAPECSCareers</b></p><p><b>
#LI-MM10</b></p><div><b>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
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SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.</div><div><br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.</div><div></div><div><b><br>
Compensation Range Transparency</b>: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP&rsquo;s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 75,200 - 177700(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.</div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
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Requisition ID: 448666 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div></div>

Technical Service Manager, Global Cloud Operations, Houston

Qatar Airways

<div><div><div><div><div><div><h3 class="jobSectionHeader"><b>General Information
</b></h3></div></div><div><div><div><div>Ref #
</div><div>232328
</div></div><div><div>Location
</div><div>Qatar-Doha
</div></div><div><div>Job family
</div><div>Not Specified
</div></div><div><div><ul><li>Closing Date: 2026-04-21</li></ul><br>
</div></div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Description
</b></h3></div><div></div><div><div><div><div><p><b>Job Purpose</b></p><p>
Develop IT strategy, plan, implement, maintain and manage Data Centre, Server and Storage Systems and technologies that enable all IT services required for reliable and safe operations at HIA. Secure the Server and Storage infrastructure including data against internal and external malicious threats and attacks. Oversee the architecture, design, capacity management and supplier management of Server and Storage infrastructure to meet current business needs and future airport growth. Ensure the highest possible availability through redundant architecture and design while optimizing costs through standardization, scalability and optimal usage.</p><p></p><p><b><br>
Key responsibilities</b></p><ul><li>Develop the medium to long term IT strategy for the Server and Storage technologies at HIA, which include: Virtualization, Hyperconverged infrastructure (HCI), Server hardware with Operating system, SAN &amp; NAS Storage, Backup &amp; Recovery, Cloud (Public, Private and Hybrid), etc.</li><li>Accountable for research on emerging industry trends and technologies for Server, Storage and Data protection, and to recommend proposals for their application at MATAR to achieve tangible benefits, improve passenger experience and safeguard company's information assets and IT infrastructure.</li><li>Oversee the professional and efficient system administration, operations, documentation, maintenance, and support of IT systems managed by MATAR IT, ensuring controlled access to production environments in compliance with established Identity and Access Management policies.</li><li>Establish and govern performance objectives for Server and Storage functions, supported by performance management and development plans to ensure sustained productivity and a high performance culture.</li><li>Provide technical consultancy and guidance to the team members and other technical teams.</li><li>Proactively monitor infrastructure trends and initiate design updates and upgrades to prevent any adverse impact on service availability and performance.</li><li>Develop deployment standards based on the Tiering of the applications. Review existing and new application architecture and ensure that the applications are deployed as per the Tier standards</li><li>Accountable for hardening and optimal performance of the IT systems by ensuring all security and other operating system patches, supplier provided latest software/firmware versions/patches are promptly identified, reviewed and assessed for their impact on the relevant environment and are fully tested and implemented where needed</li><li>Ensure all Server and Storage processes and procedures are documented, implemented and adhered to in accordance with corporate IT policies and ISO 20000 &amp; ISO 27001 standards for MATAR IT Services.</li><li>Ensures contract ownership and execution; conduct periodic service review meetings and maintaining professional relationship with external suppliers for assigned IT systems and services; and to ensure optimized usage of licenses.</li><li>Prepares Annual budget for assigned IT Systems and services based on business and operational requirements capacity planning, adoption of new technology and addressing obsolescence.</li><li>Perform additional duties related to the role as assigned by the Head of Department.</li></ul>
</div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualification
</b></h3></div></div><div><div><div><div><ul><li>Bachelor&rsquo;s degree or equivalent with minimum 8 years of experience in a senior/lead or manager role with a strong focus on Data Centre, Server, and Storage technologies</li><li>
Certifications - Relevant professional certifications such as VMWare, Nutanix,Red Hat, Microsoft Azure etc.
</li><li>Experience in designing and implementing Server and Storage technologies and solutions in large scale enterprise environment</li><li>
Good Knowledge of disaster recovery (DR) design, RPO/RTO with enterprise backup and recovery solutions</li><li>
Experience in Cloud architectures, platforms and Hybrid cloud integration</li><li><p>
Relevant technology and data centre certifications.</p></li><li><p>
Experience in designing and implementing Server and Storage solutions.</p></li><li><p>
Experience migrating IT services across data centres.</p></li><li><p>
Knowledge across network, data centre, virtualization, cloud, backup and storage.</p></li><li><p>
Experience with IBM FS9200, HP 3PAR, IBM V7000, DS8800, HP MSA, IBM SVC or equivalent.</p></li><li><p>
Experience administering Brocade SAN Directors or equivalent.</p></li><li><p>
Experience with data protection software (IBM Tivoli, HP Data Protector, Symantec NetBackup).</p></li><li><p>
ITIL-based service delivery processes; ISO 20000 and ISO 27001 standards</p></li></ul>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=232328</div></div></div></div></div></div></div></div><div></div>

Manager IT Server & Storage Technology

NODE

<p><b>Location: </b>Remote, candidates must be based in Florida.</p><p><b>Job Summary</b><br/>Who You Are: An expert at resolving complex technical issues, you serve as a senior support resource for your team. Your deep understanding of technical concepts, particularly networking and infrastructure, along with a sense of urgency, make you a critical asset in a fast-paced, dynamic environment. You continuously seek innovative ways to improve technology solutions and are passionate about your contributions to the company's growth.</p><p><b>Role Overview: </b></p><p>The Managed Services Engineer 3 is a senior role, handling complex technical issues from the Service Desk and interacting directly with customers to resolve their IT problems. This position requires advanced technical skills, excellent communication, and a proactive approach to problem-solving. You will also guide and mentor junior team members, ensuring high standards of service and operational excellence. Success is measured by your ability to resolve tickets timely, with high customer satisfaction, as well as supporting your team in the success of departmental goals.</p><p><b>What You Will Do:</b></p><ul><li>Serve as a frontline engineer to our customer base, resolving issues to ensure productivity.</li><li>Serve as an escalation point for complex Service Desk issues, providing expert troubleshooting support.</li><li>Perform remote troubleshooting for workstations, networks, firewalls, and servers to resolve intricate technical issues.</li><li>Manage and support remote access solutions, including VPN, firewalls, SD-WAN, hardware/software, Terminal Services, and Microsoft Azure.</li><li>Assist in hardware upgrades/replacements and Hosted Services Migrations such as Microsoft 365 (Exchange/SharePoint) and Microsoft Entra (AD/Intune).</li><li>Deploy, configure, and troubleshoot advanced networking solutions, including VLANs, site-to-site VPNs, and Layer 3 routing.</li><li>Provide functional direction to Tier 1 &amp; Tier 2 team members, supervising their work and guiding them through complex tasks.</li><li>Travel on-site to support customer environments as needed, ensuring high-level technical assistance and customer satisfaction. Travel is not estimated to exceed 20% of the time.</li><li>Install, test, and configure new workstations, network hardware, peripheral equipment, and software, ensuring high performance and efficiency.</li><li>Participate in a weekly on-call rotation to support the team, ensuring availability for after-hours support and urgent client needs.</li><li>Adhere to all Uprise standard operating procedures and policies.</li><li>Other tasks as customer and business needs evolve.</li><li>Constantly focus on delighting all Uprise customers with prompt and effective solutions.</li></ul><p><b>Required Skills and Qualifications:</b></p><ul><li>5+ years of technical support experience in a Managed Services Provider setting.</li><li>Demonstrated expert-level experience in server, desktop, storage, networking, firewalls, and advanced IT concepts and policies.</li><li>Deep understanding of network security concepts, including firewalls, intrusion prevention, and endpoint protection.</li><li>Demonstrated analytical thinking skills and troubleshooting skills.</li><li>Ability to prioritize based on issue criticality.</li><li>Strong documentation skills for both users and internal staff.</li></ul><p><b>Technical Skills: </b></p><ul><li>Expert Skills in: <b>Windows Desktop and Windows Server 2016+ </b> Server Hardware configuration (SAN, iDRAC, ILO, RAID) <b>WAN/LAN networking, including routing, switching, security, VLANs, and load balancing </b> Networking protocols: TCP/IP, VPN, IPSEC, VoIP, SD-WAN, BGP, and QoS <b>Firewall configuration and management (Fortinet, Palo Alto, Cisco, etc.) </b> Virtualization platforms <b>Storage solutions </b> Microsoft 365, Google Workspace, and Remote Desktop Services <b>Entra (Azure) </b> Conditional Access / DLP /Intune <b>DNS/DHCP </b> Network troubleshooting and performance monitoring <b>Documentation practices </b> Process compliance</li><li>Competent Skills in: <b>PowerShell and/or Scripting/Automation </b> OSX troubleshooting <b>Android / iOS administration and troubleshooting </b> VoIP Systems</li></ul><p>Soft Skills: <b>Strong customer service orientation with a patient and empathetic approach to resolving user issues. </b> Being a self-starter and analytical and critical thinker. <b>Strong decision-making skills based on issue priorities. </b> Mentorship of junior staff, training exercises. <b>Time and task management. </b> Staying in tune with industry trends, tools, and the security landscape. <b>Understanding and solving technical issues with little guidance. </b> Strong organizational skills, proactive problem-solving, and priority setting. <b>Strong interpersonal skills, including strong verbal, written communication skills, and excellent listening skills. </b> Articulating advanced technical scenarios in common terms to customers. <b>Adapting to changing priorities and special projects. </b> Attention to detail. <b>Exhibiting a sense of urgency to customers/peers. </b> Positive attitude and a proactive approach to problem-solving.</p><p>Physical Requirements: <b>Lifting: Ability to occasionally lift up to 25 pounds for tasks such as moving equipment, setting up workstations, or handling hardware components. </b> Computer Work and Visual Acuity: Comfort with focusing on screens and monitors for extended periods of time for troubleshooting, configuration, and monitoring tasks, with strong visual acuity to discern fine details on screens and equipment, crucial for troubleshooting and configuring complex systems. <b>Mobility and Stamina: Ability to move around office or client sites as needed, including bending, kneeling, and reaching to access equipment or perform installations. </b> Manual Dexterity: Occasional need for manual dexterity, including tasks such as assembling hardware, connecting cables, and performing detailed configurations.</p><p>Nice to Have: <b>Certifications in Microsoft, Cisco, or security (e.g., CCNP, CISSP). </b> Experience with project coordination and MSP-related tools. <b>Microsoft 365 / Entra (Azure) certifications. </b> CCNP / CISSP certifications. <b>Project coordination skills. </b> MSP-related tools experience (PSA, RMM, MDM, Net Monitoring, etc.). <b>BASH, VBScript, and/or Python competency.</b></p><p>Job Type: Full-time</p><p>Pay: $80,000.00 - $95,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Location:</p><ul><li>Florida (Required)</li></ul><p>Work Location: Remote</p>

Managed Services Engineer 3 - Florida Based

Koch

<div><b>Your Job
</b><p>Koch Specialty Plant Services is seeking a <b>Technical Services &amp; Rentals</b> <b>Sales Lead </b>to join our team. This role will report to our Commercial Director and will drive profitable growth in the U.S. technical services &amp; rentals market by developing customer relationships, identifying and winning new technical service and rentals opportunities in the refining, petrochemical, power, vapor, and biogas markets by partnering across our organization to deliver high-value solutions.</p><p>
This role will play a pivotal role in expanding our footprint in the technical services &amp; rental markets - leading with discipline, integrity, and innovation to deliver construction excellence on some of the most technically demanding projects in the Americas.</p><p><b>
The preference for this role is to work out of one of our KSPS offices (Wichita, Houston, Baton Rouge, Tulsa).
</b></p><p><b>What You Will Do In Your Role
</b></p><p><b>Market &amp; Customer Development<br>
</b><br>
</p><ul><li>Drive business development for Combustion, Vapor, and Rentals services, focusing on building long-term, mutually beneficial partnerships.
</li><li>Identify, qualify, and prioritize new opportunities that align with strategic objectives and profitability targets.
</li><li>Develop new and strengthen existing relationships with key clients through outstanding service delivery and commitment to superior customer satisfaction.
</li><li>Build and maintain deep relationships with key decision makers in the Vapor and Combustion space to drive technical services and rental sales.
</li><li>Maintain visibility of market intelligence - upcoming projects, turnarounds, outages, and key customer capital plans.
</li><li>Understand future customer needs and position Technical Services and Rentals to capture these needs. Increase customer awareness of Technical Service and Rental capabilities including new services and combined capabilities with JZ and Construction Services.
</li></ul><br>
<b>Commercial Execution
</b><br>
<ul><li>Lead proposal strategy, customer interface, and commercial negotiations for assigned opportunities.
</li><li>Collaborate closely with Business Leader, legal, inside sales, and operations teams to ensure proposals are executable and margin aligned.
</li></ul><br>
<b>Strategic Growth &amp; Positioning
</b><br>
<ul><li>Develop and execute a go-to-market strategy for the U.S. technical services &amp; rental businesses that leverage our core capabilities around specialized process and controls knowledge in the combustion and vapor space.
</li><li>Work cross-functionally with technology, engineering, and operations to shape value propositions and differentiators specific to technical services &amp; rentals customers.
</li><li>Contribute to business reviews and strategy sessions by providing data-driven insights on market trends, competitors, and customer drivers.
</li><li>Represent the company at industry events, conferences, and trade associations to enhance brand recognition and relationships.
</li></ul><br>
<b>Internal Leadership
</b><br>
<ul><li>Serve as the voice of technical services &amp; rental customers internally - translating customer needs into actionable strategies for delivery teams.
</li><li>Collaborate with marketing to develop case studies, photos, and materials that demonstrate our expertise in combustion and vapor equipment support.
</li><li>Uphold a culture of disciplined craftsmanship, safety, and continuous improvement.
</li></ul><p><b>The Experience You Will Bring</b>
</p><p><b>Who You Are (Basic Qualifications)<br>
</b><br>
</p><ul><li>Experience selling specialized products or services
</li><li>Experience evaluating project risk, margin, and contract structure
</li><li>Ability to travel 30-50% across the U.S.
</li></ul><p><b>What Will Put You Ahead<br>
</b><br>
</p><ul><li>Established network across end users in the refining, power, petrochemical, vapor, and biogas markets in the U.S.
</li><li>Demonstrated success in growing relationships with key customers in the vapor and power markets
</li></ul><p>At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. #LI-RP3</p><p><b>
Hiring Philosophy
</b></p><p>All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .</p><p><b>
Who We Are
</b></p><p>At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.</p><p><b>
Our Benefits
</b></p><p>Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.</p><p><b>
Equal Opportunities
</b></p><p>Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf</p></div>

Technical Services & Rentals Sales Lead

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
The AWS Data Center Availability Serviceability team works with hundreds of AWS data centers globally to deliver the highest quality and lowest cost availability, capacity, and scaling results for our customers. We standardize operations globally by delivering tools, policy, processes, and procedures to our internal teams.<br>
<br>
Serviceability is the ability to maintain, repair, and manage infrastructure assets efficiently throughout their lifecycle &mdash; encompassing maintenance standards, spares management, training and certifications, operational readiness, and the systematic use of data and automation to prevent disruptions and drive continuous improvement.<br>
<br>
We are seeking an experienced manager of Technical Program Managers to lead our Mechanical Serviceability &amp; Special Programs team. This team owns the global maintenance standards, spares strategies, training requirements, and operational readiness for mechanical systems across the global AWS fleet of data centers including cooling systems (air handlers, chillers, air conditioners, cooling towers, liquid cooling), water treatment and distribution, and mechanical new product introduction (NPI), Fire &amp; Life Safety (FLS), Physical Security &amp; Media Destruction as well as critical cross-functional programs in Operational Readiness Testing (ORT) and new site launch.<br>
<br>
What you will do: You will manage a team of 6 TPMs who define and drive maintenance standards, serviceability programs, and operational readiness across the global fleet. You will provide technical and programmatic leadership to your team while partnering with engineering, operations, construction, and design stakeholders to ensure our data centers are maintained safely, reliably, and efficiently. You will own the strategy and execution for mechanical serviceability and multiple special programs simultaneously &mdash; setting priorities, removing blockers, and ensuring your team delivers results that scale. You will be responsible for hiring and developing top TPM talent and building a team culture that raises the bar.<br>
<br>
Why it matters: AWS customers depend on the physical infrastructure behind every service they use. Mechanical systems &mdash; cooling, water, fire suppression &mdash; are foundational to data center availability. When these systems are maintained well, customers never notice. When they aren't, the impact is immediate. This team ensures we have the right standards, the right readiness processes, and the right people to keep the fleet running as we scale.<br>
<br>
Why you will love it: You will have broad exposure to teams and leaders across AWS Infrastructure. You will own programs that directly impact data center availability and operational safety at global scale. You will build and lead a team of specialists across multiple technical disciplines &mdash; mechanical, FLS, security, and operational readiness &mdash; giving you a uniquely diverse portfolio. And you will have real ownership to define strategy, not just execute it.<br>
<br>
Key job responsibilities<br>
<ul><li>Lead, hire, develop, and retain a high-performing team of TPMs across mechanical serviceability and special programs</li><li>Define and drive global maintenance standards for mechanical systems (cooling, water treatment and distribution, mechanical NPI)</li><li>Own Mechanical Operational Readiness Testing (ORT) programs</li><li>Own FLS, Physical Security &amp; Media Destruction programs</li><li>Partner with engineering, operations, and construction teams to ensure serviceability is designed in from the start</li><li>Drive effective teamwork, communication, and collaboration across multiple organizations with competing priorities</li><li>Use data and metrics to back up assumptions, measure program health, and make trade-off decisions</li><li>Anticipate bottlenecks, provide escalation management, and balance business needs with technical constraints</li><li>Identify opportunities to simplify processes and converge overlapping efforts</li><li>Travel up to 25%</li></ul><br>
A day in the life<br>
You will split your time between people leadership and program execution. On any given day you might be reviewing mechanical maintenance standards with your team, aligning with operations leadership on ORT readiness criteria or new site launch criteria, working through an FLS compliance gap with regional teams, or coaching a TPM through a complex stakeholder negotiation. You will operate at both the strategic level, setting the direction for your programs and the tactical level, digging into the details when it matters.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of people management experience</li><li>5+ years of technical program management experience</li><li>Bachelor's degree in Engineering, Computer Science, or a related technical field</li><li>Experience in people management</li><li>Experience in technical program management</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Knowledge of data center infrastructure design, operations, or delivery</li><li>Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients</li><li>Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules</li><li>Experience with Agile or other program management methodologies</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, VA, Herndon - 163,600.00 - 221,300.00 USD annually<br>
USA, WA, Seattle - 163,600.00 - 221,300.00 USD annually</div><p></p>

Manager, Technical Program Management , Availability Serviceability

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