marketplace operations manager

Magnet

<div>
 
 
 Employer Overview
 
 
 
 A fast-growing international digital marketplace dedicated to transforming the second-hand fashion ecosystem and promoting sustainable, circular commerce. The platform enables individuals to buy and sell pre-loved items through a trusted peer-to-peer model, making fashion more accessible while supporting communities and encouraging environmentally responsible consumption.
 
 
 
 
 
 
 Job Summary
 
 
 
 The Market Launcher/ Launch Manager will play a key role in establishing and growing marketplace operations in Egypt and the UAE. This role focuses on building the initial supply ecosystem, developing strategic partnerships, and setting up operational and logistics infrastructure to support successful market entry and long-term scalability.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Recruit and onboard the first wave of sellers in Egypt and the UAE through local resellers, thrift communities, and second-hand ecosystems to establish supply-side growth.
 </li>
 <li>
 Act as the primary point of contact for sellers during the launch phase, understanding their needs and building strategies to improve engagement and retention.
 </li>
 <li>
 Identify, evaluate, and negotiate partnerships with last-mile delivery providers in Egypt and the UAE aligned with the company&rsquo;s C2C shipping model.
 </li>
 <li>
 Lead logistics setup in both markets, including partner onboarding, platform integration, COD reconciliation, SLA definition, and performance monitoring.
 </li>
 <li>
 Track logistics performance metrics such as delivery success rate, COD rejection rate, transit time, and shipment cost, driving continuous operational improvements.
 </li>
 <li>
 Support the setup of local legal entities by coordinating with legal advisors and facilitating HQ-led processes.
 </li>
 <li>
 Assist HQ in navigating local regulatory requirements, including consumer protection, data privacy, and e-commerce regulations.
 </li>
 <li>
 Establish relationships with relevant authorities and support compliance initiatives within the market.
 </li>
 <li>
 Contribute to developing localized customer support processes and workflows.
 </li>
 <li>
 Collaborate with the marketing team to analyze the competitive landscape and identify opportunities for market growth.
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, or a related field.
 </li>
 <li>
 6&ndash;8 years of experience in business development, logistics, commercial operations, or marketplace operations.
 </li>
 <li>
 In-depth knowledge of Egypt's last-mile delivery ecosystem; ability to reach key players, understand capabilities, and structure and negotiate partnerships.
 </li>
 <li>
 Comfortable operating at the intersection of strategy and hands-on execution, managing multiple work streams without a local team.
 </li>
 <li>
 Familiarity with legal, regulatory, or compliance processes in Egypt.
 </li>
 <li>
 Strong communication and relationship-building skills.
 </li>
 <li>
 Strategic thinking with a hands-on execution mindset.
 </li>
 <li>
 Problem-solving and negotiation skills.
 </li>
 <li>
 Strong stakeholder management capabilities.
 </li>
 <li>
 Knowledge of last-mile delivery partnerships and logistics operations.
 </li>
 <li>
 Ability to track and analyze operational KPIs and performance metrics.
 </li>
 <li>
 Understanding of regulatory and compliance considerations in e-commerce environments.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
 </li>
 <li>
 Familiarity with CRM tools, marketplace platforms, or operational tracking systems is a plus.
 </li>
 <li>
 Fluent in English for daily collaboration with the remote, international HQ team.
 </li>
 <li>
 Ability to operate independently and build processes from the ground up.
 </li>
 </ul>
</div>

Launch Manager

Saudi Company For Hardware - SACO

<div>
 
 
 Job Summary
 
 
 
 Handle all day to day operation activity related to orders processing and delivery of the Marketplaces, including the management of the operations team on the floor, and follow-up with internal stakeholders such as stores and DC, and external stakeholders such as Couriers/Marketplace to ensure we pick, pack, ship and deliver the correct items and deliver to right customer on time, including resolving customer/Marketplace complaints and maintaining customer/Marketplace satisfaction.
 
 
 
 Primary Accountabilities &amp; Responsibilities.
 
 
 
 -Monitor processes and perform tasks related to orders processing, packing and handing over customers' orders .
 
 
 -Maintain daily communication with our distribution centers and stores and ensure that the operation is handled properly.
 
 
 -Create and review operations reports to manage operations tasks on daily and weekly basis.
 
 
 -Monitor pickers, QC, and packers' performance to ensure they pick, pack and ship the right products, and improve performance to reach the fastest way to process customer orders.
 
 
 Resolve exceptions to the normal order processing and returns workflow including resolving any shipping issues with customer and couriers.
 
 
 -Oversee the implementation of customer service / Marketplace standards and ensure customer satisfaction / Marketplace and efficient handling of customer complaints. Work with Customer Service department / Marketplace to resolve customer Complaints/Inquiries.
 
 
 -Handle products returns and cancelations and ensure accurate entry into systems of SACO and Marketplace portal.
 
 
 -Ensure proper packing for the shipments and follow Strick QC process.
 
 
 -Maintain an accurate reconciliation between SACO and Marketplace records in terms of orders, sales, invoices, inventory, returns and cancelations.
 
 
 
 
 
 KPIs: Financial (Sales, Shrink, Expenses), Operational (AOV, Fulfilment Rate,), Service (Store Rating), Marketing (Customer Count).
 
 
 
 
 
 
 Required Education
 
 : Bachelor&rsquo;s degree
 
 
 
 Required Experience: Minimum:
 
 3 previous experience in a similar role in managing Marketplaces ( Amazon , Noon , etc.. ) and Ecommerce Operations.
 
 
 
 Required Skills
 
 : Excellent spoken and written communication skills in English and Arabic. Experience in Excel and utilizing computer systems.
 
 
 SAP systems
 
 
 
 Other requirements
 
 : Preferable warehouse experience, product knowledge and SAP experience.
 
</div>

Marketplace Specialist

Fleek

<div><h1 class="jobSectionHeader">Senior Supply Manager</h1>
Can you help us fix the world's most broken supply chain?
The fashion industry produces over 100 billion garments a year. 60% end up in landfill &mdash; not because people don't want these clothes, but because the supply chain for getting secondhand fashion from donation to resale is completely offline, manual, and broken.
Fleek is fixing this. Our mission is to make secondhand the first choice. We're building the infrastructure powering the global secondhand clothing trade &mdash; through a B2B marketplace and the AI systems digitising the supply chain behind it.
Through Fleek, vintage stores, online resellers, and retail buyers source graded secondhand inventory directly from wholesalers and rag houses across multiple countries. Our key enabler is FleekSort &mdash; an AI model fine-tuned on secondhand fashion &mdash; that can grade, price, and categorise items with just a photo, turning what has historically been an opaque and manual trade into a structured, searchable, and tradable global inventory layer.
Since 2022, we've saved 9 million items from landfill and tripled in size year-on-year. We've raised ~$50M from a16z, Y Combinator, Burda Principal Investments, HV Capital, and others, and have recently closed our Series B. Our advisors and private investors include operators behind Depop, Shopify, and Postmates.
Today, we serve thousands of resellers and retailers across the UK, Europe, and the US. With the secondhand fashion market projected to reach $350B by 2027, Fleek is building the AI-native operational and financial backbone for secondhand commerce globally.
We're looking for people who want to build something that matters &mdash; and move fast doing it. Sound good? Keep reading.<h2 class="jobSectionHeader">
About the Role</h2>
This is a Senior Supply Manager role on Fleek's Supply team. You'll own the strategy and execution behind how we acquire, retain, and grow the supplier base that powers our marketplace. Without great supply, nothing else works &mdash; you'll be the person making sure the right inventory, in the right volumes and quality, is flowing through the platform.
You'll work cross-functionally with our demand/buyer team, marketing, finance, and senior leadership to ensure supply-side health, negotiate commercial terms with strategic suppliers, and build the programs that turn one-time sellers into long-term partners.<h2 class="jobSectionHeader">
Why This Role Stands Out</h2>
Fleek's marketplace only works if both sides of the equation are strong. The supply side of secondhand fashion is fragmented, relationship-driven, and largely offline &mdash; which is exactly what makes it a massive opportunity.
You won't be managing a spreadsheet of vendor contacts. You'll be building a supply acquisition engine from the ground up &mdash; identifying high-potential supplier segments and geographies, designing engagement programs that drive loyalty and retention, and negotiating the commercial structures that make Fleek the obvious choice for wholesalers and rag houses globally.
The platform handles 500,000+ items a month today and will surpass a million by end of year. You'll have direct line of sight into how your work translates into marketplace liquidity, category coverage, and revenue. When you onboard a new supplier segment or fix a gap in inventory, you'll see the impact in buyer satisfaction and GMV the same week.<h2 class="jobSectionHeader">
What Makes You a Fleek Supply Manager?</h2>
Commercially Minded: You think in terms of margins, pricing structures, and unit economics. You've negotiated terms that created value for both sides &mdash; and you know when to push and when to partner.
Strategically Driven: You don't just manage suppliers &mdash; you build supply strategies. You can identify where the next wave of inventory will come from and position Fleek to capture it before the competition does.
Data-Informed: You use dashboards, not gut instinct, to make decisions. You track supply health metrics, spot patterns in seasonality and quality, and turn data into action before problems become crises.
Relationship Builder: You know that in a fragmented, offline industry, trust matters more than anything. You build genuine relationships with suppliers and understand their business well enough to make Fleek indispensable to them.
Cross-Functional Operator: You work seamlessly across teams. You're as comfortable briefing senior leadership on supply performance as you are coordinating with finance on payment terms or partnering with marketing on supplier acquisition campaigns.<h2 class="jobSectionHeader">
What You'll Do</h2>
Own Supply Acquisition Strategy: Identify high-potential supplier segments, geographies, and sourcing channels. Build and execute the roadmap for growing Fleek's supplier base across existing and new markets.
Align Supply with Demand: Collaborate closely with the demand/buyer side to ensure the right categories, quality grades, and volumes are flowing through the marketplace. Close the feedback loop between what buyers want and what suppliers deliver.
Design Supplier Engagement &amp; Retention Programs: Build loyalty incentives, feedback loops, and reactivation campaigns that keep suppliers active, growing, and choosing Fleek over alternatives.
Negotiate Commercial Terms: Own pricing structures, payment terms, and exclusivity arrangements with strategic suppliers. Structure deals that drive volume while protecting margins.
Monitor Marketplace Supply Health: Track gaps, seasonality patterns, and quality issues in real time. Act proactively &mdash; not reactively &mdash; to maintain inventory depth and coverage across categories.
Report on Supply Performance: Build and maintain clear dashboards for senior leadership with actionable insights on supply-side KPIs, risks, and opportunities.
Coordinate with Finance: Partner with the finance team on supplier payment terms, reconciliation, and commercial modelling to ensure supply economics work at scale.
Drive Supplier Marketing: Work with marketing on supplier acquisition campaigns and brand positioning within the supplier community &mdash; making Fleek the marketplace suppliers want to be on.<h2 class="jobSectionHeader">
What You Bring</h2><ul><li>
4&ndash;7 years of experience in supply management, vendor management, procurement, or marketplace operations &mdash; ideally in a B2B marketplace, e-commerce, or logistics environment.</li><li>
Commercial negotiation experience. You've structured and closed deals with suppliers or vendors. You understand pricing, payment terms, and how to build mutually beneficial commercial relationships.</li><li>
Marketplace or platform thinking. You understand two-sided dynamics &mdash; how supply quality and depth directly affect buyer behaviour, retention, and revenue.</li><li>
Analytical capability. You're comfortable with data &mdash; building dashboards, running queries, interpreting supply metrics, and using insights to inform strategy.</li><li>
Cross-functional collaboration. You've worked across commercial, operations, finance, and marketing teams. You know how to align stakeholders and drive outcomes across functions.</li><li>
Experience in fragmented or offline industries &mdash; fashion, textiles, logistics, food, agriculture, or similar. You know what it takes to digitise and structure a supply base that's historically been relationship-driven.</li><li>
Startup or scale-up experience. You've operated in environments where you had to build processes from scratch, move fast, and own outcomes end to end.</li><li>
Strong communication skills. You can present supply strategy to leadership, write a supplier outreach email, and negotiate terms in the same afternoon.</li></ul><h2 class="jobSectionHeader">
Nice to Have</h2><ul><li>
Experience in the secondhand, vintage, or circular fashion space</li><li>
Familiarity with international supply chains and cross-border trade</li><li>
Background in building supplier scoring, tiering, or quality frameworks</li><li>
Experience with CRM or marketplace tools for supplier management</li><li>
A genuine excitement for building something from scratch in a category that didn't exist three years ago</li></ul><h2 class="jobSectionHeader">
This Role Isn't for You If You Want:</h2><ul><li>
A pure procurement role where you just process purchase orders &mdash; this is strategic and commercial</li><li>
To work in a fully structured environment with established playbooks &mdash; you'll be building the playbook</li><li>
A fully remote role &mdash; this team works from London 3&ndash;4 days a week and collaboration in person is central to how we operate</li><li>
A narrow, siloed scope &mdash; you'll work across commercial, data, marketing, and finance</li><li>
Slow-moving decision cycles &mdash; we move fast and expect you to as well</li></ul>
Ready to build the supply engine for the world's fastest-growing fashion economy? If you want to work on genuinely hard problems, with a world-class team, at a company that's tripling
 
annually &mdash; we'd love to hear from you 
.<h2 class="jobSectionHeader">
The Practicalities</h2><ul><li>
Location: Karachi</li><li>
Work model: In-office, typically 2&ndash;3 days per week Vendor Visits.
</li><li>Level: Senior</li><li>
Stage: Post-Series B, hyper-growth</li><li>
Team: 100+ across London, India, and Pakistan</li><li>
Culture: High ownership, non-hierarchical, fast-moving. Founder-led with strong opinions loosely held.</li></ul><h2 class="jobSectionHeader">
Our Values</h2>
Five values shape how we work at Fleek:
Dream Big and Disrupt Yourself: Push the most ambitious version of what you're building. Step out of your comfort zone. Nothing is out of reach.
Absolute Ownership: The buck stops with you. Drive initiatives to completion. Experiment, learn, persevere. The job isn't done until the job is done.
Curiosity Leads the Way: Don't accept anything at face value. Ask questions you don't know the answer to. That's how you innovate.
Talk to the Customer: Deeply understand their challenges, motivations, and ambitions. Every decision starts with the customer at the centre.
Embrace Diversity: A global team building for a global supply chain. Bring your authentic self and embrace the diversity of everyone you encounter.</div>

Senior Supply Manager

<div>
 
 Can you help us fix the world's most broken supply chain?
 
 
 
 The fashion industry produces over 100 billion garments a year. 60% end up in landfill &mdash; not because people don't want these clothes, but because the supply chain for getting secondhand fashion from donation to resale is completely offline, manual, and broken.
 
 
 Fleek is fixing this. Our mission is to make secondhand the first choice. We're building the infrastructure powering the global secondhand clothing trade &mdash; through a B2B marketplace and the AI systems digitising the supply chain behind it.
 
 
 Through Fleek, vintage stores, online resellers, and retail buyers source graded secondhand inventory directly from wholesalers and rag houses across multiple countries. Our key enabler is FleekSort &mdash; an AI model fine-tuned on secondhand fashion &mdash; that can grade, price, and categorise items with just a photo, turning what has historically been an opaque and manual trade into a structured, searchable, and tradable global inventory layer.
 
 
 Since 2022, we've saved 9 million items from landfill and tripled in size year-on-year. We've raised ~$50M from a16z, Y Combinator, Burda Principal Investments, HV Capital, and others, and have recently closed our Series B. Our advisors and private investors include operators behind Depop, Shopify, and Postmates.
 
 
 Today, we serve thousands of resellers and retailers across the UK, Europe, and the US. With the secondhand fashion market projected to reach $350B by 2027, Fleek is building the AI-native operational and financial backbone for secondhand commerce globally.
 
 
 We're looking for people who want to build something that matters &mdash; and move fast doing it. Sound good? Keep reading.
 
 
 
 About The Role
 
 
 
 This is a Senior Supply Manager role on Fleek's Supply team. You'll own the strategy and execution behind how we acquire, retain, and grow the supplier base that powers our marketplace. Without great supply, nothing else works &mdash; you'll be the person making sure the right inventory, in the right volumes and quality, is flowing through the platform.
 
 
 You'll work cross-functionally with our demand/buyer team, marketing, finance, and senior leadership to ensure supply-side health, negotiate commercial terms with strategic suppliers, and build the programs that turn one-time sellers into long-term partners.
 
 
 Why This Role Stands Out
 
 
 Fleek's marketplace only works if both sides of the equation are strong. The supply side of secondhand fashion is fragmented, relationship-driven, and largely offline &mdash; which is exactly what makes it a massive opportunity.
 
 
 You won't be managing a spreadsheet of vendor contacts. You'll be building a supply acquisition engine from the ground up &mdash; identifying high-potential supplier segments and geographies, designing engagement programs that drive loyalty and retention, and negotiating the commercial structures that make Fleek the obvious choice for wholesalers and rag houses globally.
 
 
 The platform handles 500,000+ items a month today and will surpass a million by end of year. You'll have direct line of sight into how your work translates into marketplace liquidity, category coverage, and revenue. When you onboard a new supplier segment or fix a gap in inventory, you'll see the impact in buyer satisfaction and GMV the same week.
 
 
 What Makes You a Fleek Supply Manager?
 
 
 
 Commercially Minded:
 
 You think in terms of margins, pricing structures, and unit economics. You've negotiated terms that created value for both sides &mdash; and you know when to push and when to partner.
 
 
 
 Strategically Driven:
 
 You don't just manage suppliers &mdash; you build supply strategies. You can identify where the next wave of inventory will come from and position Fleek to capture it before the competition does.
 
 
 
 Data-Informed:
 
 You use dashboards, not gut instinct, to make decisions. You track supply health metrics, spot patterns in seasonality and quality, and turn data into action before problems become crises.
 
 
 
 Relationship Builder:
 
 You know that in a fragmented, offline industry, trust matters more than anything. You build genuine relationships with suppliers and understand their business well enough to make Fleek indispensable to them.
 
 
 
 Cross-Functional Operator:
 
 You work seamlessly across teams. You're as comfortable briefing senior leadership on supply performance as you are coordinating with finance on payment terms or partnering with marketing on supplier acquisition campaigns.
 
 
 What You'll Do
 
 
 
 Own Supply Acquisition Strategy:
 
 Identify high-potential supplier segments, geographies, and sourcing channels. Build and execute the roadmap for growing Fleek's supplier base across existing and new markets.
 
 
 
 Align Supply with Demand:
 
 Collaborate closely with the demand/buyer side to ensure the right categories, quality grades, and volumes are flowing through the marketplace. Close the feedback loop between what buyers want and what suppliers deliver.
 
 
 
 Design Supplier Engagement &amp; Retention Programs:
 
 Build loyalty incentives, feedback loops, and reactivation campaigns that keep suppliers active, growing, and choosing Fleek over alternatives.
 
 
 
 Negotiate Commercial Terms:
 
 Own pricing structures, payment terms, and exclusivity arrangements with strategic suppliers. Structure deals that drive volume while protecting margins.
 
 
 
 Monitor Marketplace Supply Health:
 
 Track gaps, seasonality patterns, and quality issues in real time. Act proactively &mdash; not reactively &mdash; to maintain inventory depth and coverage across categories.
 
 
 
 Report on Supply Performance:
 
 Build and maintain clear dashboards for senior leadership with actionable insights on supply-side KPIs, risks, and opportunities.
 
 
 
 Coordinate with Finance:
 
 Partner with the finance team on supplier payment terms, reconciliation, and commercial modelling to ensure supply economics work at scale.
 
 
 
 Drive Supplier Marketing:
 
 Work with marketing on supplier acquisition campaigns and brand positioning within the supplier community &mdash; making Fleek the marketplace suppliers want to be on.
 
 
 What You Bring
 
 
 <ul>
 <li>
 4&ndash;7 years of experience in supply management, vendor management, procurement, or marketplace operations &mdash; ideally in a B2B marketplace, e-commerce, or logistics environment.
 </li>
 <li>
 Commercial negotiation experience. You've structured and closed deals with suppliers or vendors. You understand pricing, payment terms, and how to build mutually beneficial commercial relationships.
 </li>
 <li>
 Marketplace or platform thinking. You understand two-sided dynamics &mdash; how supply quality and depth directly affect buyer behaviour, retention, and revenue.
 </li>
 <li>
 Analytical capability. You're comfortable with data &mdash; building dashboards, running queries, interpreting supply metrics, and using insights to inform strategy.
 </li>
 <li>
 Cross-functional collaboration. You've worked across commercial, operations, finance, and marketing teams. You know how to align stakeholders and drive outcomes across functions.
 </li>
 <li>
 Experience in fragmented or offline industries &mdash; fashion, textiles, logistics, food, agriculture, or similar. You know what it takes to digitise and structure a supply base that's historically been relationship-driven.
 </li>
 <li>
 Startup or scale-up experience. You've operated in environments where you had to build processes from scratch, move fast, and own outcomes end to end.
 </li>
 <li>
 Strong communication skills. You can present supply strategy to leadership, write a supplier outreach email, and negotiate terms in the same afternoon.
 
 
 </li>
 </ul>
 Nice to Have
 
 
 <ul>
 <li>
 Experience in the secondhand, vintage, or circular fashion space
 </li>
 <li>
 Familiarity with international supply chains and cross-border trade
 </li>
 <li>
 Background in building supplier scoring, tiering, or quality frameworks
 </li>
 <li>
 Experience with CRM or marketplace tools for supplier management
 </li>
 <li>
 A genuine excitement for building something from scratch in a category that didn't exist three years ago
 
 
 </li>
 </ul>
 This Role Isn't for You If You Want:
 
 
 <ul>
 <li>
 A pure procurement role where you just process purchase orders &mdash; this is strategic and commercial
 </li>
 <li>
 To work in a fully structured environment with established playbooks &mdash; you'll be building the playbook
 </li>
 <li>
 A fully remote role &mdash; this team works from London 3&ndash;4 days a week and collaboration in person is central to how we operate
 </li>
 <li>
 A narrow, siloed scope &mdash; you'll work across commercial, data, marketing, and finance
 </li>
 <li>
 Slow-moving decision cycles &mdash; we move fast and expect you to as well
 
 
 </li>
 </ul>
 Ready to build the supply engine for the world's fastest-growing fashion economy? If you want to work on genuinely hard problems, with a world-class team, at a company that's tripling
 
 
 annually &mdash; we'd love to hear from you
 
 
 The Practicalities
 
 
 <ul>
 <li>
 Location: Karachi
 </li>
 <li>
 Work model: In-office, typically 2&ndash;3 days per week Vendor Visits.
 </li>
 <li>
 Level: Senior
 </li>
 <li>
 Stage: Post-Series B, hyper-growth
 </li>
 <li>
 Team: 100+ across London, India, and Pakistan
 </li>
 <li>
 Culture: High ownership, non-hierarchical, fast-moving. Founder-led with strong opinions loosely held.
 
 
 </li>
 </ul>
 Our Values
 
 
 Five values shape how we work at Fleek:
 
 
 
 Dream Big and Disrupt Yourself:
 
 Push the most ambitious version of what you're building. Step out of your comfort zone. Nothing is out of reach.
 
 
 
 Absolute Ownership:
 
 The buck stops with you. Drive initiatives to completion. Experiment, learn, persevere. The job isn't done until the job is done.
 
 
 
 Curiosity Leads the Way:
 
 Don't accept anything at face value. Ask questions you don't know the answer to. That's how you innovate.
 
 
 
 Talk to the Customer:
 
 Deeply understand their challenges, motivations, and ambitions. Every decision starts with the customer at the centre.
 
 
 
 Embrace Diversity:
 
 A global team building for a global supply chain. Bring your authentic self and embrace the diversity of everyone you encounter.
 
 
</div>

<div>
 
 
 Employer Overview
 
 
 
 A fast-growing international digital marketplace dedicated to transforming the second-hand fashion ecosystem and promoting sustainable, circular commerce. The platform enables individuals to buy and sell pre-loved items through a trusted peer-to-peer model, making fashion more accessible while supporting communities and encouraging environmentally responsible consumption.
 
 
 
 
 
 
 Job Summary
 
 
 
 Senior Operations Specialist (E-commerce) will play a key role in establishing and growing marketplace operations in Egypt and the UAE. This role focuses on building the initial supply ecosystem, developing strategic partnerships, and setting up operational and logistics infrastructure to support successful market entry and long-term scalability.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Recruit and onboard the first wave of sellers in Egypt and the UAE through local resellers, thrift communities, and second-hand ecosystems to establish supply-side growth.
 </li>
 <li>
 Act as the primary point of contact for sellers during the launch phase, understanding their needs and building strategies to improve engagement and retention.
 </li>
 <li>
 Identify, evaluate, and negotiate partnerships with last-mile delivery providers in Egypt and the UAE aligned with the company&rsquo;s C2C shipping model.
 </li>
 <li>
 Lead logistics setup in both markets, including partner onboarding, platform integration, COD reconciliation, SLA definition, and performance monitoring.
 </li>
 <li>
 Track logistics performance metrics such as delivery success rate, COD rejection rate, transit time, and shipment cost, driving continuous operational improvements.
 </li>
 <li>
 Support the setup of local legal entities by coordinating with legal advisors and facilitating HQ-led processes.
 </li>
 <li>
 Assist HQ in navigating local regulatory requirements, including consumer protection, data privacy, and e-commerce regulations.
 </li>
 <li>
 Establish relationships with relevant authorities and support compliance initiatives within the market.
 </li>
 <li>
 Contribute to developing localized customer support processes and workflows.
 </li>
 <li>
 Collaborate with the marketing team to analyze the competitive landscape and identify opportunities for market growth.
 </li>
 </ul>
 
 
 
 
 
 Minimum Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, or a related field.
 </li>
 <li>
 6&ndash;8 years of experience in business development, logistics, e-commerce, commercial operations, or marketplace operations.
 </li>
 <li>
 In-depth knowledge of Egypt's last-mile delivery ecosystem; ability to reach key players, understand capabilities, and structure and negotiate partnerships.
 </li>
 <li>
 Comfortable operating at the intersection of strategy and hands-on execution, managing multiple work streams without a local team.
 </li>
 <li>
 Familiarity with legal, regulatory, or compliance processes in Egypt.
 </li>
 <li>
 Strong communication and relationship-building skills.
 </li>
 <li>
 Strategic thinking with a hands-on execution mindset.
 </li>
 <li>
 Problem-solving and negotiation skills.
 </li>
 <li>
 Strong stakeholder management capabilities.
 </li>
 <li>
 Knowledge of last-mile delivery partnerships and logistics operations.
 </li>
 <li>
 Ability to track and analyze operational KPIs and performance metrics.
 </li>
 <li>
 Understanding of regulatory and compliance considerations in e-commerce environments.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).
 </li>
 <li>
 Familiarity with CRM tools, marketplace platforms, or operational tracking systems is a plus.
 </li>
 <li>
 Fluent in English for daily collaboration with the remote, international HQ team.
 </li>
 <li>
 Ability to operate independently and build processes from the ground up.
 </li>
 </ul>
</div>

Senior Operations Specialist (E-commerce)

Quaid Technologies

Quaid Technologies&rsquo; sister company, Trend Waves Solutions, is looking for a highly driven and experienced eBay Operations Manager to oversee and scale its eBay marketplace operations. The ideal candidate will be responsible for driving revenue growth, enhancing product visibility, optimizing listings, and ensuring smooth day-to-day account management while maintaining high performance standards.Key Responsibilities:<ul><li>Manage and supervise the daily operations of the eBay store</li><li>Create, optimize, and maintain product listings, including titles, descriptions, images, SEO, and pricing strategies</li><li>Monitor product performance, rankings, and sales trends to identify growth opportunities</li><li>Handle order processing, returns, and customer inquiries in a timely and professional manner</li><li>Manage inventory levels and coordinate with suppliers or warehouse teams to ensure stock availability</li><li>Analyze sales data and prepare performance reports with actionable insights</li><li>Develop and implement strategies to improve sales, visibility, and conversion rates</li><li>Ensure full compliance with eBay policies, guidelines, and best practices</li><li>Plan and execute promotions, discounts, and sales campaigns</li><li>Monitor account health, customer feedback, and key performance metrics</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field</li><li>3&ndash;4 years of hands-on experience managing eBay stores or accounts</li><li>Strong knowledge of eBay algorithms, SEO, and listing optimization techniques</li><li>Experience with product research and competitor analysis tools</li><li>Proficiency in MS Excel and reporting tools</li><li>Strong analytical thinking and problem-solving skills</li><li>Excellent communication and organizational abilities</li></ul>Preferred Skills:<ul><li>Experience managing multiple marketplaces (e.g., Amazon, Shopify)</li><li>Understanding of dropshipping or wholesale business models</li><li>Familiarity with tools such as Terapeak, Zik Analytics, or similar platforms</li><li>Ability to manage and scale multiple product categories</li></ul>What We Offer:<ul><li>Competitive salary with an attractive commission structure</li><li>Performance-driven growth and career advancement opportunities</li><li>A dynamic, collaborative, and fast-paced work environment</li></ul>Location: Rawalpindi &ndash; Onsite Salary Range: PKR 80,000 &ndash; 150,000 + Commission Experience Required: 3&ndash;4 YearsJob Type: Full-timeWork Location: In person

eCommerce Operations Manager

Snoonu

<div>
 
 🚀 Welcome to Your Next Adventure!
 
 
 
 The GM Operations is responsible for leading the execution and performance of end-to-end operations across all business verticals (Food, Grocery, Snoomart, Logistics, Marketplace Services).
 
 
 This role drives operational excellence, ensures marketplace balance (supply-demand-logistics), and delivers sustainable growth with strong unit economics. The GM Operations translates company strategy into scalable execution frameworks while owning operational performance metrics and contribution margin.
 
 
 This position is going to own the responsibility of the entire supply and demand planning. Additionally, it will be owning all the fleet optimization responsibilities, ensuring that we have enough drivers at the right time at the right place.
 
 
 This role reports to the COO, with a dotted-line reporting relationship to the CEO &ndash; Qatar.
 
 
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Operational Execution &amp; Performance Governance
 </li>
 <li>
 Lead daily operational performance across all verticals.
 </li>
 <li>
 Drive SLA adherence, delivery time reduction, and service reliability.
 </li>
 <li>
 Establish scalable SOPs and performance dashboards.
 </li>
 <li>
 Build clear KPI trees linking frontline metrics to P&amp;L impact.
 </li>
 <li>
 Ensure real-time performance monitoring across all operational layers.
 </li>
 <li>
 Marketplace &amp; Supply Optimization
 </li>
 </ul>
 <ul>
 <li>
 Own supply acquisition and productivity (merchants &amp; fleet).
 </li>
 <li>
 Optimize dispatch efficiency, rider utilization, and cost per delivery.
 </li>
 <li>
 Reduce service failures and operational escalations.
 </li>
 <li>
 Improve delivery reliability and merchant compliance.
 </li>
 <li>
 Improve key operational KPIs:
 </li>
 <ul>
 <li>
 Order acceptance rate
 </li>
 <li>
 Fulfillment rate
 </li>
 <li>
 Delivery time
 </li>
 <li>
 Cancellation rate
 </li>
 <li>
 Fleet utilization
 </li>
 <li>
 Financial &amp; Performance Accountability
 </li>
 <li>
 Full ownership of operational contribution margin and cost efficiency.
 </li>
 <li>
 Drive improvements in delivery cost per order and operational overhead.
 </li>
 <li>
 Partner with Finance on forecasting and budget discipline.
 </li>
 <li>
 Monitor unit economics (AOV, CPO, rider cost, incentives, etc).
 </li>
 <li>
 Growth &amp; Market Expansion
 </li>
 <li>
 Lead new launches and new vertical rollouts.
 </li>
 <li>
 Develop playbooks for scalable expansion.
 </li>
 <li>
 Drive density-led growth strategy (maximize order concentration per square km).
 </li>
 <li>
 Lead turnaround analytics for underperforming regions.
 </li>
 <li>
 Process Improvement &amp; Automation
 
 
 </li>
 </ul>
 </ul>
 <li>
 Partner with Product &amp; Tech to enhance operational tools.
 </li>
 <li>
 Implement automation initiatives to reduce manual dependency.
 </li>
 <li>
 Use data insights to drive predictive supply-demand balancing.
 </li>
 <li>
 Continuously redesign workflows for speed and cost efficiency.
 </li>
 <li>
 Partner with Product &amp; Tech to:
 </li>
 <ul>
 <li>
 Improve dispatch algorithms
 </li>
 <li>
 Automate manual ops processes
 </li>
 <li>
 Integrate AI-based capacity planning
 </li>
 <li>
 Enhance live performance dashboards
 </li>
 <li>
 Leadership &amp; Team Management
 </li>
 <li>
 Lead Supply Team, 3PL, Business Operations Managers.
 </li>
 <li>
 Build a high-performance culture with strong accountability.
 </li>
 <li>
 Implement structured performance management and KPI tracking.
 </li>
 <li>
 Develop succession pipelines for operational leadership
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 10&ndash;15+ years in tech-enabled marketplace, logistics, or mobility platforms.
 </li>
 <li>
 Strong operational scaling experience.
 </li>
 <li>
 Deep expertise in analytics and financial modeling.
 </li>
 <li>
 Proven track record in process transformation.
 </li>
 <li>
 Experience building operational excellence frameworks at scale.
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed
 
 : &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 
 🏅Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results
 
 : &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Global Vibes
 
 &ndash; Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters
 
 &ndash; Learning budgets, access to courses, and tools for your growth.
 
 
 🚒
 
 Builder&rsquo;s Playground
 
 &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 🏝️
 
 Flexible Time Off
 
 &ndash; We take recharging seriously. Generous leave and wellness policies.
 
 
 🛠️
 
 Agile Everything
 
 &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Great Place to Work&reg; Certified
 
 
 
 We&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.
 
 
 
 Certified for Excellence
 
 
 
 Our ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

General Manager of Operations

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