massage therapist-lead

spa operations manager

spa supervisor

spa therapist - arabic speaker only Jobs in Muscat

spa therapist - arabic speaker only

spa therapist trainer (short-term) Jobs in Muscat

spa therapist trainer (short-term)

massage therapist

Marriott International

<div>Additional Information 
Job Number25176305 
Job CategorySpa 
LocationSheraton Oman Hotel, P.O. Box 3260, Ruwi, Muscat, Oman, Oman, 112 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy) before beginning service. Keep up to date with current techniques and modalities related to their field of work. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes. Frequently check with guest to promote comfort, safety and security throughout service. Promote and sell spa/salon services including retail offerings related to the Spa. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by following Marriott International standard operating procedures for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager. Maintain current skills and licensure in service area as per regional requirements. 
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; make sure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience. 
REQUIRED QUALIFICATIONS
License or Certification: State or Regional Massage License 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Massage Therapist

<div>Additional Information 
Job Number25179041 
Job CategorySpa 
LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>Fournir des services de massage aux clients &agrave; l&rsquo;aide d&rsquo;accessoires et de produits. Fournir des soins corporels aux clients &agrave; l&rsquo;aide de gommages corporels, d&rsquo;enveloppements et d&rsquo;hydroth&eacute;rapie. &Eacute;valuer les besoins des clients et en savoir davantage sur les contre-indications (p. ex., les allergies, l&rsquo;hypertension art&eacute;rielle, la grossesse) avant de commencer le service. Escorter les clients vers et au retour des salles de soins. Disposer le poste de travail, la salle de traitement et les rideaux, et v&eacute;rifier aupr&egrave;s des clients afin d&rsquo;assurer leur confort et leur s&eacute;curit&eacute; tout au long du service. Promouvoir et vendre les services du spa/salon. Nettoyer, entretenir et st&eacute;riliser les outils. Maintenir la propret&eacute; du poste de travail et de la salle de traitement tout au long du quart de travail, disposer des ordures et des draps sales, et s&eacute;curiser les stocks et l&rsquo;&eacute;quipement &agrave; la fin de chaque quart de travail. Surveiller et respecter l&rsquo;horaire tout au long de la journ&eacute;e. Arr&ecirc;ter les services lorsque le client se comporte de fa&ccedil;on inappropri&eacute;e et en informer le superviseur ou le gestionnaire. Tenir &agrave; jour son permis pour ce secteur d&rsquo;activit&eacute;. Aider la direction avec la formation, la planification, l&rsquo;encadrement et la motivation des employ&eacute;s; et servir de mod&egrave;le de r&ocirc;le. Signaler les accidents, les blessures et les conditions de travail dangereuses au gestionnaire; suivre la formation en s&eacute;curit&eacute; et obtenir les certifications. Suivre toutes les politiques et proc&eacute;dures de l&rsquo;entreprise; s&rsquo;assurer de porter un uniforme de travail propre et complet; avoir une apparence soign&eacute;e et professionnelle en tout temps sur les lieux de travail; respecter la confidentialit&eacute; dans la diffusion d&rsquo;informations propres &agrave; la banni&egrave;re et/ou &agrave; l&rsquo;h&ocirc;tel; prot&eacute;ger tous les biens de la compagnie. Accueillir et saluer tous les clients selon les normes de l&rsquo;entreprise; anticiper et traiter les besoins de service des clients; remercier les clients en leur t&eacute;moignant une v&eacute;ritable reconnaissance. Utiliser un langage clair et courtois lors de toute communication. D&eacute;velopper et maintenir des relations de travail positives et productives avec les autres. Se tenir debout, assis ou marcher pendant une p&eacute;riode prolong&eacute;e; saisir, faire tourner et manipuler des objets de taille et de poids diff&eacute;rents. D&eacute;placer, soulever, porter, pousser, tirer et placer des objets pesant jusqu&rsquo;&agrave; 10 livres (4,5 kg) sans assistance. S&rsquo;acquitter d&rsquo;autres t&acirc;ches raisonnables, &agrave; la demande des superviseurs. 
<div></div>
QUALIFICATIONS RECOMMAND&Eacute;ES 
<div></div>
Niveau d&rsquo;&eacute;tudes:Dipl&ocirc;me d&rsquo;un &eacute;tablissement d&rsquo;enseignement technique, de m&eacute;tiers ou professionnel. 
<div></div>
Exp&eacute;rience de travail connexe:Au moins 1 an d&rsquo;exp&eacute;rience de travail connexe. 
<div></div>
Exp&eacute;rience de supervision:Aucune exp&eacute;rience de supervision. 
<div></div>
QUALIFICATIONS REQUISES 
<div></div>
Permis ou certification:Licence d&rsquo;&Eacute;tat ou r&eacute;gionale de message</div> 
<div></div>
<div></div>Chez Marriott International, nous nous engageons &agrave; promouvoir l&rsquo;&eacute;galit&eacute; d&rsquo;acc&egrave;s &agrave; l&rsquo;emploi, &agrave; accueillir dignement chaque personne et &agrave; offrir les m&ecirc;mes opportunit&eacute;s &agrave; tous. Nous avons instaur&eacute; un environnement dans lequel les particularit&eacute;s de nos collaborateurs sont appr&eacute;ci&eacute;es et c&eacute;l&eacute;br&eacute;es. Notre plus grande force r&eacute;side dans le m&eacute;lange vari&eacute; de cultures, de comp&eacute;tences et d&rsquo;exp&eacute;riences de nos collaborateurs. Nous veillons &agrave; pr&eacute;venir toute discrimination fond&eacute;e sur des crit&egrave;res prot&eacute;g&eacute;s, notamment le handicap, le statut de v&eacute;t&eacute;ran et tout autre aspect couvert par la loi en vigueur.
Dans plus de 100 &eacute;tablissements prim&eacute;s &agrave; travers le monde, le personnel de l'enseigne Ritz-Carlton cr&eacute;e des exp&eacute;riences si exceptionnelles qu'elles restent grav&eacute;es dans la m&eacute;moire des clients longtemps apr&egrave;s leur s&eacute;jour. L'enseigne attire les meilleurs talents de l'h&ocirc;tellerie du monde entier, qui perp&eacute;tuent la tradition de cr&eacute;er des souvenirs inoubliables. Nous avons la conviction que chaque personne peut r&eacute;ussir si on lui donne les moyens d'&ecirc;tre cr&eacute;ative, attentionn&eacute;e et empathique. 
<div>
 
Chaque jour, nous d&eacute;finissons la norme d'un service luxueux, exclusif et in&eacute;gal&eacute; dans le monde entier. C'est notre grande fiert&eacute; d'offrir &agrave; notre client&egrave;le l'excellence en mati&egrave;re de confort et d'hospitalit&eacute;.</div><div>
 
Votre r&ocirc;le consistera &agrave; veiller &agrave; ce que les normes d'excellence de l'enseigne Ritz-Carlton soient respect&eacute;es chaque jour, de mani&egrave;re &eacute;l&eacute;gante et r&eacute;fl&eacute;chie. Ces normes constituent le fondement des &eacute;tablissements Ritz-Carlton et elles nous poussent &agrave; nous surpasser chaque jour. C'est gr&acirc;ce &agrave; elles et &agrave; notre conviction que notre culture contribue &agrave; notre succ&egrave;s que Ritz-Carlton a acquis la r&eacute;putation d'une enseigne mondiale leader dans le secteur de l'h&ocirc;tellerie de luxe. En tant que membre de notre &eacute;quipe, vous apprendrez et appliquerez nos normes d'excellence, telles que notre promesse des employ&eacute;s, notre credo et nos valeurs de service. En contrepartie, nous vous offrons la possibilit&eacute; d'&eacute;prouver de la fiert&eacute; &agrave; l'&eacute;gard de votre travail et de vos coll&egrave;gues.</div><div>
 
En int&eacute;grant l'&eacute;quipe Ritz-Carlton, vous rejoignez &eacute;galement le portefeuille d'&eacute;tablissements de Marriott International. Choisissez une entreprise qui vous donne la possibilit&eacute; de donner le meilleur de vous-m&ecirc;me, de donner un sens &agrave; votre vie professionnelle, de faire partie d'une incroyable &eacute;quipe internationale et de devenir la meilleure version de vous-m&ecirc;me.</div></div></div>

Massage Therapist-Lead

<div>Additional Information 
Job Number25179041 
Job CategorySpa 
LocationAl Bustan Palace a Ritz-Carlton Hotel, PO Box 1998, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Provide massage services to guests using props and/or products. Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy. Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service. Escort guests to and from treatment rooms. Arrange workstation, treatment room, and/or drapes, and check with guest to ensure guest comfort and safety throughout service. Promote and sell spa/salon services. Clean, maintain, and sterilize tools. Maintain cleanliness of workstation and/or treatment room throughout shift, dispose of trash and dirty linens, and secure supplies and equipment at the end of each shift. Monitor and stick to time schedule throughout the day. Handle inappropriate guest behavior by stopping service and informing supervisor/manager. Maintain current licensure in service area. 
Assist management in training, scheduling, counseling, motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Stand, sit, or walk for an extended period of time; grasp, turn, and manipulate objects of varying size and weight. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: Technical, Trade, or Vocational School Degree.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience. 
REQUIRED QUALIFICATIONS
License or Certification: State or Regional Massage License 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

SPA Therapist Trainer (Short-Term)

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Supervisor
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Pillars of Legendary Quality Experiences &amp; Forbes on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
 </li>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Performing as all spa &amp; wellness treatments to guests in a professional and pleasant manner.
 </li>
 <li>
 Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Manager.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct regular refresher trainings for all spa therapists.
 </li>
 <li>
 Ensure all Spa Therapists are kept up to date with treatment knowledge and any changes that are made.
 </li>
 <li>
 Assist with all suppliers&rsquo; trainings i.e MOHG signature therapies. Aromatherapy Associates and Biologique Recherche &amp; Maison D Asa
 </li>
 <li>
 Create in liaison with the Spa Manager an education program for Hotel Colleagues in order to create an awareness within the hotel
 </li>
 <li>
 Complete treatment log and update on a monthly basis following the monthly trainings.
 </li>
 <li>
 Create monthly training plan in liaison with the Manager
 </li>
 <li>
 Update monthly training plans and Departmental Learning Check Lists on monthly basis
 </li>
 <li>
 Conduct product knowledge (module 4) for all Spa Concierge and Spa Attendants
 </li>
 <li>
 Complete Group Spa Training and on the job training with Spa Team.
 </li>
 <li>
 Complete the Hotel Train the Trainer Course
 </li>
 <li>
 Conduct Induction trainings for Modules 3, 4-15 including all treatments, Massage Face, Wraps, Treatment Additions and New Life
 </li>
 <li>
 Conduct SOP training with therapists to ensure consistency within the spa treatments team
 </li>
 <li>
 Create &amp; Amend SOPs as required in the current operations.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Develop New Promotions in liaison with the Spa Manager
 </li>
 <li>
 Update the Therapist Team with new Spa promotions
 </li>
 <li>
 Conduct press interviews as and when necessary
 
 
 </li>
 </ul>
 
 
 People &amp; Culture
 
 
 
 
 <ul>
 <li>
 Conduct therapist reviews in conjunction with the Spa Manager
 </li>
 <li>
 Trades test prospective therapists&rsquo; candidates
 </li>
 <li>
 At the end of the Hotel Orientation Day Spa Supervisor will visit the Hotel Orientation and have a brief meeting with the staff members and pass them spa colleague manual and uniform and training plan for the coming weeks
 </li>
 <li>
 Attend regular job fairs regarding employment
 </li>
 <li>
 Conduct regular one to ones with all therapists
 
 
 </li>
 </ul>
 
 
 Operation
 
 
 
 
 <ul>
 <li>
 Review Treatment room checklists to ensure that they are being completed and up to date.
 </li>
 <li>
 Coordinate therapist treatments to accommodate guests who may have contra-indications and the spa treatment may need to be altered
 </li>
 <li>
 Check the visual book to ensure all treatments are in line with therapists allocations
 </li>
 <li>
 Create therapists rotas and implement into Spa soft on a monthly basis
 </li>
 <li>
 Oversee back of house operations including: treatment rooms and preparation room
 </li>
 <li>
 Conduct room checks: trolley, closets, room and equipment maintenance
 </li>
 <li>
 Update therapists task lists
 </li>
 <li>
 Update therapists&rsquo; monthly jobs and ensure that they are being carried out and checked correctly
 </li>
 <li>
 Report any maintenance issues in the treatment rooms or to do with treatment equipment.
 </li>
 <li>
 Review Engineering requests have been dealt with on a daily bases and the Spa is in good working order
 
 
 </li>
 </ul>
 
 
 Manager on Duty
 
 
 
 
 The Spa Supervisor will be on MOD duty approximately 15 days per month. During this time they will:
 
 
 <ul>
 <li>
 Review daily bookings for treatments
 </li>
 <li>
 Conduct hourly walkthroughs of entire spa to review operational status of the spa
 </li>
 <li>
 Discipline staff as and when is necessary following the progressive disciplinary procedures outlined in the P&amp;C Manual
 </li>
 <li>
 Review and complete MOD checklist
 </li>
 <li>
 Conduct daily briefings &amp; Attend weekly MOD meeting
 
 
 </li>
 </ul>
 
 
 Customer Relations
 
 
 
 
 <ul>
 <li>
 Assist with guest complaints
 </li>
 <li>
 Handling of guest complaints in regards to therapists
 </li>
 <li>
 Attend monthly planning meeting with Spa Manager to review past months training plan, therapist performance, training checklist log and to review next months training plan.
 
 
 </li>
 </ul>
 
 
 Meetings
 
 
 
 
 <ul>
 <li>
 Be a part of the monthly spa staff meeting
 </li>
 <li>
 Write up departmental meeting minutes and update all on any issues that may arise
 </li>
 <li>
 Conduct therapist meeting in liaison with Treatment Manager to address: SOPS, treatments, training plan, scheduling and concerns of team members
 </li>
 <li>
 To attend the hotels operations meeting when required
 </li>
 <li>
 Conduct every three months a one on one individual meeting with the therapists to check on the therapists challenges and aspirations
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Complete purchase requisitions for professional stocks monthly to ensure there is always sufficient stock to complete all services as per the SOP.
 </li>
 <li>
 Stock count all stock for all professional products used in the spa twice per month
 </li>
 <li>
 Ensure that all stocks are placed into storage and a stock rotation system is implemented
 </li>
 <li>
 Assist Spa Manager in evaluating current products and new product lines for professional use.
 
 
 </li>
 </ul>
 
 
 Reports
 
 
 
 
 <ul>
 <li>
 Revision &amp; Completion of the KPI (Statistics &amp; Forecast report) report on a monthly basis
 </li>
 <li>
 Update the therapist incentive &amp; tips submission on last day of each month. Ensure submissions are complete.
 </li>
 <li>
 Motivating the therapists team
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Supervisor

<div>Additional Information 
Job Number25172583 
Job CategorySpa 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique &ndash; with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 

</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Spa Therapist - Arabic Speaker Only

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager