mechanical adjuster

APCO Holdings

<div><p>APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.</p>
<p>
Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.</p>
<div>
We are looking for a <b>Mechanical Claims Adjuster</b> to join our Claims team. In this role, you will use your automotive knowledge and problem-solving skills to evaluate vehicle repair claims, determine coverage, and help drivers get back on the road quickly. Your decisions play a key role in ensuring fair, accurate, and timely claims resolutions for our customers and dealer partners.</div>
<h3 class="jobSectionHeader"><b>What You'll Do</b></h3><div>
<ul><li>Review and investigate vehicle service contract claims to determine coverage eligibility</li>
<li>Verify contract information, service history, and failure details to assess each claim accurately</li>
<li>Collaborate with repair facilities to evaluate repair needs and authorize covered work</li>
<li>Apply contract terms and conditions when approving or declining repairs</li>
<li>Calculate repair costs and negotiate fair pricing for parts and labor when appropriate</li>
<li>Maintain clear and accurate documentation of claim decisions in company systems</li>
<li>Manage claim queues and ensure timely claim handling and communication</li>
</ul></div><h3 class="jobSectionHeader"><b>What Makes You Successful</b></h3><div>
<p>
You&rsquo;ll be successful in this role if you have a strong understanding of vehicle mechanical systems and enjoy diagnosing issues and evaluating repair solutions. You&rsquo;re comfortable analyzing information, making decisions, and applying guidelines to reach fair and accurate outcomes.</p>
<p>
You&rsquo;re also a strong communicator who can clearly explain decisions to repair facilities, dealers, and customers. You take pride in your attention to detail, maintain accurate documentation, and can manage multiple claims in a fast-paced environment while staying organized and efficient.</p>
</div><h3 class="jobSectionHeader"><b>
Basic Qualifications</b></h3><div>
<ul><li>High school diploma or equivalent</li>
<li>1-2 years of experience in automotive repair, service advising, claims, or a related field</li>
<li>Strong understanding of vehicle mechanical systems and repair processes</li>
<li>Ability to analyze information and make informed decisions</li>
<li>Basic computer proficiency and ability to navigate multiple systems</li>
</ul></div><h3 class="jobSectionHeader"><b>Preferred Qualifications</b></h3><div>
<ul><li>ASE certification or manufacturer certification</li>
<li>Experience in automotive claims or warranty processing</li>
<li>Experience negotiating repair costs or working with repair facilities</li>
</ul></div><h3 class="jobSectionHeader"><b>This Role Might Be a Great Fit If You&hellip;</b></h3><div>
<ul><li>Enjoy diagnosing vehicle issues and understanding how mechanical systems work</li>
<li>Like solving problems and making decisions based on technical information</li>
<li>Take pride in balancing customer service with fair and accurate claim decisions</li>
<li>Want to apply your automotive expertise in a role with long-term career growth</li>
</ul></div><h3 class="jobSectionHeader"><b>What We Offer</b></h3><div>
<ul><li>Competitive hourly compensation</li>
<li>Comprehensive medical, dental, and vision benefits</li>
<li>401(k) with company match</li>
<li>Paid time off and company holidays</li>
<li>Career progression opportunities within the claims organization</li>
<li>A collaborative and supportive team environment</li>
</ul></div><div>At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.</div>
<div></div>
<div>We C.A.R.E.</div>
<div><b><i>C</i></b><i>ommitted</i> &ndash; We build strong, high-trust relationships with our partners and each other.</div>
<div><b><i>A</i></b><i>ccountable</i> &ndash; We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.</div>
<div><b><i>R</i></b><i>esults-Driven</i> &ndash; We focus on delivering measurable outcomes that create value for our partners and our business.</div>
<div><b><i>E</i></b><i>xcellent</i> &ndash; We strive for excellence in everything we do while balancing short-term performance with long-term success.</div>
<div></div>
<div>If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.</div><br>
<div></div>
<div></div>
<div><i>By submitting your application, you acknowledge that you have read and understand our </i><i>Privacy Policy</i><i>. APCO Holdings may collect personal information (such as name, contact details, and employment history) to evaluate your candidacy. We may share this data with our subsidiaries, affiliates, and service providers. We retain applicant data only as long as necessary for the hiring process or as required by law.</i></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Mechanical Claims Adjuster

Endurance Warranty LLC

<div><p><b>Job Summary</b></p>
<p>
Ready for a change? Bring your mechanical background to Endurance and use your automotive knowledge in a professional remote environment. The Mechanical Claims Adjuster is responsible for investigating, evaluating and negotiating minor to complex vehicle repair claims and accurately determining coverage and liability (based on the reported fact scenario). You will be measured on your ability to provide accurate benefit and adjustment amounts on claims and reach fair, efficient claims resolutions while managing costs in accordance with policies and procedures.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Adjudicate and authorize claims within your dollar-limit authority. Ensure the accuracy of coverage information when responding to inquiries by providing customer clarity on coverage and financial commitment.</li>
<li>Successfully handle an average of 50-70 inbound calls daily from repair centers and Endurance Customers/Contract Holders.</li>
<li>Review and determine claims based on the reported fact scenario given by the repair facility submitted through the online portal.
</li><li>Collect and verify all diagnostic information provided by the repair facilities. Respond to inquiries while providing information and explanations regarding Endurance's various levels of coverage.
</li><li>Manage Workflow &ndash; Process and complete all requests and documents in accordance with established processes and procedures.</li>
<li>Achieve and maintain agreed-upon metrics within the scheduled time. Establish, develop, and maintain positive business and customer relationships.
</li><li>Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.</li>
</ul>
<p><b>Key to Success:</b></p>
<ul>
<li>High school Diploma or equivalent work experience.</li>
<li>1-2 years working at a dealership and/or independent auto repair shop.
</li><li>1-2 years of automotive repair procedures, processes, parts, and repair costs
</li><li>1-2 years of proven success negotiating and problem-solving
</li><li>Ability to efficiently understand contracts/policies/procedures and apply them accordingly.
</li><li>Must be able to communicate effectively with contract holders/customers, agents, dealers, internal staff, and upper management.</li>
<li>Experienced in ProDemand, Alldata, and Carfax is a plus
</li><li>Call-center experience is a plus</li>
</ul>
<p><i>The candidate(s) offered this position will be required to submit to a background investigation.</i></p>
<p><b>
Compensation Ranges - $21.64-$23 Hourly</b></p>
<p><b>
Our Benefits Include:</b></p>
<ul>
<li>Paid training</li>
<li>Work From Home Opportunity</li>
<li>Computer Equipment Provided</li>
<li>401(k) with company match after 90 days of employment</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>Voluntary Life Insurance</li>
<li>Internet Stipend</li>
<li>Paid Time Off</li>
<li>Holiday Pay</li>
</ul>
<p>Learn more about life at Endurance&mdash;connect with us on LinkedIn, Facebook, Instagram, and Twitter.</p><div><p><b>
Equal Employment Opportunity</b><br>
Endurance Warranty Services is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together. <b>Endurance Warranty is an E-Verify Company</b>.<br>
<br>
<b>About Endurance</b><br>
Endurance Warranty has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At Endurance, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.<br>
<br>
When you work for Endurance, you're working for a company that cares about you and your future. We empower employees to lead, drive change and give back where they work and live. Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community.</p><br>
<p>
Therefore, we've been honored as a top place to work, including multiple StevieⓇ Awards for the best workplace and great employer. For the last several years, Endurance has also earned a spot-on Selling Power's &quot;50 Best Companies to Sell For&quot; and consistently makes industry lists from Crain's and Inc. magazine for our continuous and significant growth. Experts in the industry recognize that our employees care as well&mdash;Consumer Affairs highly recommends Endurance, and our customers highly rate us on Google, Trustpilot, and other major online review sites.</p>
<p>
Come accelerate your career with us. We'll give you the tools you need to succeed at work and the flexibility to enjoy life outside of your job.</p></div></div><p></p>

Protective

<div><div>The work we do has an impact on millions of lives, and you can be a part of it.</div><div>
We help protect our customers against life&rsquo;s uncertainties. Regardless of where you work within the company, you&rsquo;ll be helping provide protection and peace of mind when our customers need it most.<br>
</div><div></div><br>
<div><div>If you're ready to be part of a dynamic team that values integrity and excellence, apply today and help us redefine the claims experience! <b>Join Our Team at Protective!</b></div><br>
<div></div>
<div>
As a <b>Mechanical Claims Adjuster</b>, you'll play a crucial role in protecting the interests of the administration company by following the guidelines of each contract Protective administrators while providing knowledge to the customers and dealers.</div><br>
<div></div>
<div><b>
Compensation:</b></div>
<div>
Starting range of pay: $22.00 - $25.00 hourly, non-exempt. Overtime available! Exceptional Benefits!</div><br>
<div><b>
</b></div><div><b>Work Schedules available:
</b></div><div>Monday- Friday, 930am-600pm EST; Initial training schedule may differ</div><br>
<div></div>
<div><b>
Hybrid Work Schedule: </b>(Based on Performance &amp; Expectations) Subject to change based on business needs.</div><br>
<div></div>
<div><b>
First 2 Weeks:</b></div>
<ul>
<li>Full-Time In-Office, Monday- Friday</li>
</ul>
<div><b>Weeks 3 through 6 months:</b></div>
<ul>
<li>3 days onsite at the Strongsville, OH office, and 2 days' work from home</li>
</ul>
<div><b>After 6 Months:</b></div>
<ul>
<li>Eligible for 3 work from home days/week and 2 days/week onsite at the Strongsville, OH office; subject to KPI review</li>
</ul></div><h3 class="jobSectionHeader"><b>Job Summary &amp; Objective:</b></h3><div>
<div>
The Mechanical Claims Adjuster will provide support to our claims department by handling a large volume of claims calls, opening new claims thoroughly and accurately, collecting and reviewing all claim documents, verifying all requirements that have been met, and providing claim status updates. The Mechanical Claims Adjuster will provide exceptional customer service, carry out key administrative duties, and perform other related functions as assigned by management.</div><br>
<div></div>
</div><h3 class="jobSectionHeader"><b>
Essential Functions:</b></h3><div>
<div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.</div>
</div><h3 class="jobSectionHeader"><b>
Customer Service &amp; Claims Adjudication:</b></h3><div>
<ul><li>Strive to uphold Core Values of Serving People, Building Trust, Improving Continuously, and Embracing Innovation &amp; Change.</li>
<li>Answer incoming claims calls, identify key information about the customer&rsquo;s contract, and answer questions related to coverage.</li>
<li>Communicate follow-up information as needed.</li>
<li>Communicate new claims web instructions.</li>
<li>Ability to manage escalated cases and handle disputes or complaints effectively.</li>
<li>Review incoming claims assigned to you and/or your responsible queues.</li>
<li>Request any additional information needed, such as pictures or ordering inspections, prior to authorizing claims.</li>
<li>Ensure 100% of all authorized claims are approved by the appropriate parties prior to authorization.</li>
<li>Adjudicate claims, in accordance with the applicable agreement terms and state requirements and provide authorization of no more than 30 minutes of receipt if no additional information is required.</li>
<li>Ensure all claim handling and communication is handled within our desired metrics.</li>
<li>Maintain professional and technical knowledge.</li>
<li>Work independently &amp; proactively.</li>
<li>Assist the Mechanical Claims Lead and Supervisor with various projects.</li>
</ul></div><h3 class="jobSectionHeader"><b>Team Player with Other Departments:</b></h3><div>
<ul><li>Support other teams.</li>
<li>Cross-train to gain basic knowledge of other departments within our organization.</li>
<li>Share ideas that may help with organizational productivity</li>
</ul></div><h3 class="jobSectionHeader"><b>Required Knowledge, Skills and Abilities:</b></h3><div>
<ul><li>Reliable and punctual.</li>
<li>Keeps a positive attitude and remains cool under stress.</li>
<li>Plan, organize, prioritize, and complete projects and assignments in a timely manner.</li>
<li>Detail-oriented, accurate, and highly organized.</li>
<li>Displays pride in work.</li>
<li>Active listener with the ability to adapt/respond to various types of personalities.</li>
<li>Receptive to coaching and development.</li>
<li>Interact effectively with associates, management, and internal and external customers.</li>
<li>Superior communication skills, both written and verbal.</li>
<li>Demonstrate that you can solve customer problems using creative and effective techniques.</li>
<li>Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards.</li>
<li>Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications.</li>
<li>Ability to type at least 40 wpm + Strong 10-key.</li>
<li>Strong mathematical aptitude.</li>
<li>Operate a calculator and related office equipment.</li>
<li>Proven ability to multi-task and handle interruptions.</li>
<li>Ability to work flexible hours.</li>
</ul></div><h3 class="jobSectionHeader"><b>Preferred Knowledge, Skills:</b></h3><div>
<ul><li>ASE Certification, or Automotive Service Excellence.</li>
<li>Experience in automotive mechanical claims, service writing, or repair facility operations.</li>
<li>Strong understanding of automotive systems, repair processes, and industry labor guides (e.g., Mitchell, AllData).</li>
<li>Knowledge and experience with claims contact center.</li>
</ul></div><h3 class="jobSectionHeader"><b>Work Environment and Physical Requirements:</b></h3><div>
<ul><li>Normal office environment.</li>
<li>Ability to frequently sit for long periods of time.</li>
<li>Ability to occasionally walk, stand and reach with hands and arms, stoop, kneel or crouch.</li>
<li>Ability to constantly hear and talk, both in person and by phone.</li>
<li>Ability to grasp objects such as telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment.</li>
<li>Ability to spend extended hours in front of a computer screen and use close vision, distant vision, depth perception and adjust focus.</li>
<li>Ability to lift at least 20 pounds.</li>
</ul></div><div>Protective&rsquo;s targeted compensation for this position is $22.00 - $25.00, hourly. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective&rsquo;s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.</div><div><b>
Employee Benefits:</b><b><i>
</i></b></div><div>We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program. Work/life balance is important and Protective offers a variety of paid time away benefits (<i>e.g.</i>, paid time off, paid parental leave, short-term disability, and a cultural observance day). The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective&rsquo;s platform to improve wellbeing while earning cash rewards.<br>
</div><div></div><br>
<div>Eligibility for certain benefits may vary by position in accordance with the terms of the Company&rsquo;s benefit plans.</div><div></div><div><b><br>
Accommodations for Applicants with a Disability</b><b>:</b></div><div>
If you require an accommodation to complete the application and recruitment process due to a disability, please email eric.hess@protective.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.</div><div></div><div><br>
Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.</div><div></div><div><b><br>
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.</b></div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Automotive Technician, Service Advisor, Parts Specialist- Mechanical Claims Adjuster

Allcat Claims Service, LLC

<div><p>This position is for our subsidiary:</p>
Parker Loss Consultants, LLC<p>
To know more, visit us at http://parkerlossconsultants.com/Home</p><p></p><p><b>
Now Hiring: Inland Marine Desk Adjuster (Remote &ndash; Temporary W-2)</b></p><p>
We&rsquo;re seeking an experienced <b>Inland Marine Desk Adjuster</b> to support our team in a temporary W-2 role. If you have a strong background in inland marine claims and excel in a remote, fast-paced environment, this is a great opportunity to put your expertise to work.</p><p><b>
What You&rsquo;ll Do:</b></p><ul><li>
Manage inland marine claims involving construction equipment, cargo, and specialized property from initial review through resolution</li><li>
Analyze documentation, photos, estimates, and reports to determine coverage and liability</li><li>
Communicate with policyholders, field adjusters, and vendors to gather and verify claim details</li><li>
Negotiate fair and timely settlements</li><li>
Maintain accurate and organized claim files while meeting deadlines</li></ul><p><b>
What We&rsquo;re Looking For:</b></p><ul><li><b>
2+ years of inland marine adjusting experience required</b></li><li>
Proven ability to handle claims in a desk/remote environment</li><li>
Strong analytical, organizational, and negotiation skills</li><li>
Excellent written and verbal communication</li><li>
Active adjuster license (preferred or ability to obtain)</li></ul><p><b>
Position Details:</b></p><ul><li>
Temporary W-2 assignment</li><li>
Fully remote</li><li>
Competitive pay based on experience</li></ul><p>
Join our team and contribute your inland marine expertise in a flexible, remote role where your skills make an immediate impact.</p><p></p><p>
Looking to hire 3 people for this assignment.</p><p>
#parkerloss</p></div>

Inland Marine Desk Adjuster (Remote – Temporary W-2)

Sedgwick

<div><p>By joining Sedgwick, you'll be part of something truly meaningful. It&rsquo;s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there&rsquo;s no limit to what you can achieve.
</p><p></p><p>Newsweek Recognizes Sedgwick as America&rsquo;s Greatest Workplaces National Top Companies
</p><p>Certified as a Great Place to Work&reg;
</p><p>Fortune Best Workplaces in Financial Services &amp; Insurance
</p><p></p>Regional General Adjuster
<div><p><b>PRIMARY PURPOSE </b><b>: </b>To handle losses or claims regionally unassisted up to $10M, including having the ability to address most complex adjustment issues pertaining to damages and coverage; to assist on even larger losses and manage smaller and non-complex National Accounts.
</p><p></p><p><b>ESSENTIAL FUNCTIONS and RESPONSIBILITIES
</b></p><ul><li>Examines claim forms and other records to determine insurance coverage.
</li><li>Administers and reconciles complex catastrophic claims for property.
</li><li>Interviews, telephones, or corresponds with claimant and witnesses regarding claim.
</li><li>Consults police and hospital records; and inspects property damage to determine extent of company's liability and varying methods of investigation according to type of insurance.
</li><li>Estimates cost of repair, replacement, or compensation.
</li><li>Prepares report of findings and negotiates settlement with claimant.
</li><li>Recommends litigation by legal department when settlement cannot be negotiated.
</li><li>Attends litigation hearings.
</li><li>Revises case reserves in assigned claims files to cover probable costs.
</li><li>Prepares loss experience reports to help determine profitability and calculates adequate future rates.
</li><li>Interacts with excess carrier to determine coverages, excess insurance levels, and potential reimbursements.
</li></ul><p></p><p><b>ADDITIONAL FUNCTIONS and RESPONSIBILITIES
</b></p><ul><li>Performs other duties as assigned.
</li><li>Travels as required.
</li></ul><p></p><p><b>QUALIFICATIONS
</b></p><p></p><p><b>Education &amp; Licensing
</b></p><p>Bachelor's degree from an accredited college or university preferred. Must have earned the IIA-AIC designation and be actively pursuing another professional insurance designation. Appropriate state adjuster license is required.
</p><p></p><p><b>Experience
</b><br>
Five (5) years of related experience or equivalent combination of education and experience required.
</p><p></p><p><b>Skills &amp; Knowledge
</b></p><ul><li>Strong oral and written communication, including presentation skills
</li><li>PC literate, including Microsoft Office products
</li><li>Strong customer service skills
</li><li>Attention to detail and accuracy
</li><li>Good time management and organizational skills
</li><li>Ability to work independently or in a team environment
</li><li>Ability to meet or exceed Performance Competencies
</li></ul><p></p><p><b>WORK ENVIRONMENT
</b></p><p>When applicable and appropriate, consideration will be given to reasonable accommodations.
</p><p></p><p>Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
</p><p></p><p>Physical :
</p><ul><li>Must be able to stand and/or walk for long periods of time.
</li><li>Must be able to kneel, squat or bend.
</li><li>Must be able to work outdoors in hot and/or cold weather conditions.
</li><li>Have the ability to climb, crawl, stoop, kneel, reaching/working overhead
</li><li>Be able to lift/carry up to 50 pounds
</li><li>Be able to push/pull up to 100 pounds
</li><li>Be able to drive up to 4 hours per day.
</li><li>Must have continual use of manual dexterity
</li></ul><p></p><p>Auditory/Visual : Hearing, vision and talking
</p><p></p><p>The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
</p></div><p></p><p>Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance, the San Diego Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, the California Fair Chance Act, and all other applicable laws.
</p><p></p><p>Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
</p><p></p><h2 class="jobSectionHeader"><b>If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.</b></h2></div>

Regional General Adjuster

USAA

<div>
 <strong>
  Why USAA?
  <br/>
  <br/>
 </strong>
 At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
 <br/>
 <br/>
 Embrace a fulfilling career at USAA, where our core values &ndash; honesty, integrity, loyalty and service &ndash; define how we treat each other and our members. Be part of what truly makes us special and impactful.
 <br/>
 <br/>
 <strong>
  The Opportunity
  <br/>
  <br/>
 </strong>
 We offer a flexible work environment that requires an individual to be in the office 3 days per week,
 <strong>
  after completing 6 months in office
 </strong>
 . This position is based in our Tampa, FL locations only. Relocation assistance is not available for this position.
 <br/>
 <br/>
 <strong>
  Start Date:
 </strong>
 June 15th
 <br/>
 <br/>
 <strong>
  Hours
 </strong>
 : 9:00am &ndash; 5:30pm ET
 <br/>
 <br/>
 <strong>
  As a dedicated Auto Adjuster you will manage file ownership including investigation, taking statements, reviewing policy and coverages, determination of liability, setting and managing services throughout life of the claim while providing excellent service.
  <br/>
  <br/>
 </strong>
 Within defined guidelines and framework, responsible to adjust moderately complex auto insurance claims presented by or against our members to include the end-to-end claims process and settling claims in compliance with state laws and regulations. Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Investigates liability and applies appropriate coverage, evaluates, negotiates, and settles moderately complex auto claims.
  </li>
  <li>
   Negotiates liability for comparative negligence (claimant or adverse carrier).
  </li>
  <li>
   Identifies coverage concerns, reviews prior loss history, determines, and builds Special Investigation Unit (SIU) referrals, when appropriate.
  </li>
  <li>
   Interacts with multiple parties to gather information needed to determine liability (police reports, recorded statements, witness statements).
  </li>
  <li>
   Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload.
  </li>
  <li>
   Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
  </li>
  <li>
   Collaborates and sets expectations with external and internal business partners to facilitate claims resolution.
  </li>
  <li>
   Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through outstanding service.
  </li>
  <li>
   Applies developing knowledge of P&amp;C insurance industry products, services, to include P&amp;C insurance policy contracts, coverages and internal claims handling process and procedures.
  </li>
  <li>
   Applies intermediate knowledge of Auto Physical Damage to adjust claims.
  </li>
  <li>
   Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours.
  </li>
  <li>
   May be assigned CAT deployment travel with minimal notice during designated CATs.
  </li>
  <li>
   Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed.
  </li>
  <li>
   Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Diploma or General Equivalency Diploma.
  </li>
  <li>
   1 year of customer service experience.
  </li>
  <li>
   Progressive experience handling low complexity auto non injury liability claims.
  </li>
  <li>
   Acquisition and maintenance of insurance adjuster license within 90 days and 3 attempts.
  </li>
  <li>
   Developing knowledge and understanding of auto claims contracts as well as application of case law and state laws and regulations.
  </li>
  <li>
   Proven negotiation, investigation, communication, and conflict resolution skills.
  </li>
  <li>
   Proficient in prioritizing and multi-tasking, including navigating through multiple business applications.
  </li>
  <li>
   Successful completion of a job-related assessment may be required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Sets You Apart
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One or more years of auto liability claims experience managing claims from initial contact through resolution.
  </li>
  <li>
   Minimum one year of experience managing a pending inventory with demonstrated organization and prioritization skills.
  </li>
  <li>
   Proven experience with comparative negligence and shared liability determinations.
  </li>
  <li>
   At least two years of customer service experience, demonstrating strong communication and problem-solving.
  </li>
  <li>
   Strong analytical and communication skills with the ability to interpret policy language, assess coverages, and make sound decisions.
  </li>
  <li>
   Proficiency with Guidewire or similar claims management systems.
  </li>
  <li>
   Bachelor&rsquo;s degree or industry designation (e.g., AIC, CPCU).
  </li>
  <li>
   Military experience through service or as a military spouse.
   <br/>
   <br/>
  </li>
 </ul>
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <strong>
  Compensation
 </strong>
 : The salary range for this position is:
 <strong>
  $51,370 - $86,680.
  <br/>
  <br/>
 </strong>
 <strong>
  USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
  <br/>
  <br/>
 </strong>
 <strong>
  Compensation:
 </strong>
 USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
 <br/>
 <br/>
 Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
 <br/>
 <br/>
 The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
 <br/>
 <br/>
 <strong>
  Benefits:
 </strong>
 At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
 <br/>
 <br/>
 For more details on our outstanding benefits, visit our benefits page on USAAjobs.com
 <br/>
 <br/>
 <em>
  Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
  <br/>
  <br/>
 </em>
 <em>
  USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
 </em>
</div>


Auto Adjuster (Mid-Level) – Non-Injury

OOIDA

<div><div><div>Are you a <b>dedicated</b>, <b>detail-oriented</b> professional with a passion for delivering exceptional <b>customer service</b>? Do you thrive in a team environment and enjoy making meaningful decisions that impact people&rsquo;s lives? If so, we&rsquo;d love to hear from you!</div></div><p>
</p><div><div>We&rsquo;re seeking a motivated <b>Physical Damage Claims Adjuster</b> to join our team. In this role, you'll handle claims with precision, professionalism, and empathy&mdash;ensuring a smooth and transparent claims process for all parties involved.</div></div><p>
</p><div><div><b>Supporting small businesses one member at a time.</b> Since 1973, OOIDA has represented the interests of independent owner-operators and professional drivers on all issues that affect truckers. The Association participates in virtually every significant rulemaking affecting professional truckers, testifies at all major hearings on trucking issues, and participates in industry-wide organizations and conferences.</div></div><p>
</p><div><div><b>Benefits</b></div></div><ul><li><div>
Low cost Employee Medical &amp; Dental Insurance the first of the month after 60 days of employment and a low $1,250 deductible</div></li><li><div>
Vacation and personal time after 60 days</div></li><li><div>
401K - employer matches half up to 10%</div></li><li><div>
Casual dress attire</div></li><li><div>
On-site fitness and daycare center</div></li></ul><p>
</p><div><div><b>Responsibilities</b></div></div><ul><li><div>
Performs extensive and professional communication with insured, policy holder, claimant tow companies, government bureaus, outside adjusters, industry professionals, witnesses, police and any other person(s) necessary regarding claims</div></li><li><div>
Reviews field adjusters report and photos to determine settlement amount of repairable and total loss claims</div></li><li><div>
Prepares report of findings and negotiates settlement with insured</div></li><li><div>
Works with salvage buyers, and lien holders to obtain needed documents for settlement of claims</div></li></ul><p>
</p><ul><li><div>Pay based on qualifications and experience</div></li></ul><div><div><b>
Required</b></div></div><ul><li><div>
Team player with good interpersonal skills
</div></li><li><div>Great customer service and people skills</div></li><li><div>
Self-motivated and strong work ethics</div></li></ul><p>
</p><div><div><b>Helpful</b></div></div><ul><li><div>
Claims adjuster experience
</div></li><li><div>Insurance sales or commercial cargo brokerage experience</div></li><li><div>
Mechanical and/or body shop knowledge of class 8 trucks</div></li><li><div>
Knowledge of AS400 and Content Manager</div></li><li><div>
Bilingual (English, Spanish)</div></li></ul></div>

Claims Adjuster, Physical Damage I

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Claims Adjuster, Physical Damage I