med spa manager

Al Riyady Corporate Services

Job Title: Spa Manager Location: Dubai Department: Wellness &amp; SpaJob Summary: We are seeking an experienced Spa Manager to oversee daily operations of Spa, ensuring exceptional guest experiences, team performance, and achievement of revenue goals. The ideal candidate will combine operational leadership with hands-on service excellence and a passion for wellness.Key Responsibilities:<ul><li>Manage day-to-day spa operations and ensure premium service standards.</li><li>Supervise, train, and motivate spa staff to maintain quality and professionalism.</li><li>Drive sales, manage budgets, and achieve revenue and profitability targets.</li><li>Ensure compliance with health, safety, and hygiene regulations.</li><li>Conduct spa treatments when required to support peak hours and uphold quality.</li><li>Oversee inventory control, scheduling, and facility maintenance.</li><li>Handle customer feedback and ensure high satisfaction levels.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Spa Management, Hospitality, or related field.</li><li>5&ndash;7 years of experience in a luxury spa/wellness center, including 3+ years in a managerial role.</li><li>Strong knowledge of spa treatments, products, and operations.</li><li>Excellent leadership, communication, and customer service skills.</li><li>Proficiency in MS Office</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have as a Spa Manager ?</li><li>Can you speak Arabic ?</li></ul>

Spa Manager

Confidential Company

Company DescriptionAt Soul Senses Spa & Wellness UAE, we offer an experience that makes you feel relaxed and peaceful. Our spa combines calming music, refreshing scents, and a touch of luxury to create a perfect place for rest and comfort. We have 20 spa outlets and 3 salon outlets across the UAE, and we proudly work with top hotel brands such as Accor, Hilton, Jumeirah, marriott. Role DescriptionThis is a full-time, on-site job for a Spa Manager based in Dubai. The Spa Manager will handle the spa daily operations, make sure customers are happy, and maintain excellent service standards. It is a sales-focused role. Main duties include managing the team, budget, and resources, while also overseeing skincare treatments and services. The Spa Manager is responsible for making sure everything in the spa runs smoothly and efficiently. ResponsibilitiesGuest Relations and Customer Service:Greet all guests warmly and professionally, ensuring a welcoming and relaxing atmosphere upon arrival.Answer all incoming calls, emails, and inquiries about spa services, treatments, and promotions.Handle guest reservations and appointments, ensuring all preferences are noted and met.Address guest complaints or issues promptly and professionally, ensuring a positive experience and guest satisfaction.Provide information and recommendations on spa services, treatments, and packages to enhance the guest experience. Team Management and Training:Supervise and manage front desk staff, ensuring a high level of performance and professionalism.Create work schedules and ensure adequate coverage during peak times.Conduct regular training and development sessions for front desk associates on spa services, guest interaction, and booking systems.Provide performance feedback and resolve any team conflicts to maintain a positive work environment. Spa Operations and Administration:Oversee the check-in and check-out process, ensuring smooth transitions and accuracy in billing.Manage spa booking system to schedule appointments, ensuring that there are no scheduling conflicts and that all treatments are properly allocated.Monitor inventory of retail products and ensure that spa products are stocked, displayed, and available for sale to guests.Assist with managing spa records, ensuring all guest information is accurately entered and stored securely in the system. Billing and Financial Management:Ensure that all billing and payments are processed accurately and efficiently, including cash, credit, and gift card transactions.Manage spa memberships, packages, and gift card sales, ensuring accurate tracking and renewals. Health and Safety Compliance:Ensure the spas cleanliness and organization, adhering to health and safety standards.Enforce company policies and ensure that all spa services meet legal and health regulations.Monitor and maintain appropriate safety standards in spa areas, such as locker rooms, treatment rooms, and common areas. Marketing and Promotions:Support the implementation of spa promotions, seasonal packages, and membership drives.Help with the marketing efforts by distributing promotional materials and ensuring that guests are aware of ongoing offers.Maintain knowledge of spa services, treatments, and retail offerings to promote effectively to clients.

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
 </li>
 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

Hilton Hotels

As a Spa Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: Operational Oversee day-to-day operations of the boutique Spa, Fitness Centre, and outdoor wellness areas to ensure seamless and elevated service delivery. Manage the Spa Booking System, ensuring accuracy of reservations, reports, and KPIs. Monitor daily and monthly business levels, adjusting as needed to meet and exceed budget targets. Maximize treatment revenue through effective yield management of the treatment schedule. Lead the creation of treatment menus, ensuring innovation, alignment with global wellness trends, and adherence to the spa s luxury concept. Arrange and attend all menu trials. Continuously introduce new and inspiring services to keep offerings fresh and aligned with Forbes Travel Guide Five-Star expectations. Collaborate with Marketing to develop promotions, wellness events, and activations, including content creation and photography. Ensure all administrative requirements are completed daily, weekly, and monthly in accordance with company standards. Oversee Fitness Centre operations, ensuring facilities, equipment, and programming are maintained to the highest standard. Manage and grow membership offerings. Supervise pool operations, ensuring guest safety, comfort, and luxury service. Stay current on competitor activity and global wellness trends to maintain a leading edge. Control inventory for spa products, minimizing waste, and ensuring ordering aligns with budget and brand standards. Inspect treatments regularly to guarantee consistency, refinement, and adherence to service protocols. Deliver Hilton Health &amp; Safety programs, ensuring compliance with local legislation and best practices, while maintaining impeccable hygiene standards throughout all spa facilities. Conduct hourly checks of all spa facilities, ensuring cleanliness, maintenance, and guest readiness at all times. People Identify training needs and conduct timely performance reviews for the spa team as per company requirements. Inspire and motivate the team to deliver services that meet business specifications and achieve sales and financial targets. Recognize and reward good performance, managing a team member recognition program in line with expectations. Recruit team members in accordance with company and statutory requirements. Address low performance through discussions and where necessary, pursue formal disciplinary proceedings in line with HR policies. Ensure all vacation planning is completed, updated, and in line with business requirements. Facilitate succession planning of team members by setting key performance indicators, maintaining training calendars, overseeing appraisals, and providing regular feedback and coaching. Financial Manage the spa s departmental budget and P&amp;L, including forecasts and accruals. Monitor product costs, inventory levels, and implement cost-control measures without compromising quality. Partner with Procurement to source premium, cost-effective products that reflect the spa s luxury positioning. Commercial Develop innovative wellness experiences and packages that resonate with guest needs and elevate the hotel s wellness offering. Collaborate with Marketing to promote spa services, seasonal promotions, and curated wellness events. Regularly monitor wellness and luxury lifestyle trends, adapting services to ensure continued relevance and desirability.

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and implement a comprehensive spa strategy aligned with the brand standards and hotel objectives to maximize revenue, guest satisfaction, and operational efficiency.
 </li>
 <li>
 Oversee day-to-day spa operations ensuring smooth delivery of all treatments and services while maintaining high standards of hygiene, safety, and quality.
 </li>
 <li>
 Recruit, train, mentor, and motivate spa staff including therapists, front desk, and management team to foster a high-performance culture focused on exceptional guest experience.
 </li>
 <li>
 Manage budgets, forecasts, and expenses. Analyze financial results to maximize profitability and control costs without compromising service quality.
 </li>
 <li>
 Ensure personalized, memorable experiences for all spa guests, handling feedback and complaints professionally and promptly.
 </li>
 <li>
 Collaborate with marketing and sales teams to design promotions, packages, and partnerships that enhance spa visibility and revenue.
 </li>
 <li>
 Maintain compliance with Raffles &amp; Fairmont brand standards, local regulations, and health &amp; safety protocols.
 </li>
 <li>
 Stay updated with the latest spa industry trends, products, and technologies to continuously enhance the spa offering.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 
 <ul>
 <li>
 Minimum 3&ndash;5 years of management experience in a luxury hotel or resort spa.
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills.
 </li>
 <li>
 Proven ability to manage budgets, drive revenue, and enhance guest satisfaction.
 </li>
 <li>
 Excellent knowledge of spa treatments, wellness concepts, and luxury guest service standards.
 </li>
 <li>
 Proficiency in spa management software and MS Office applications.
 </li>
 </ul>
</div>

Raffles

<div>Company Description 
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS 
Job Description 
Key Responsibilities:<ul><li>
Develop and implement a comprehensive spa strategy aligned with the brand standards and hotel objectives to maximize revenue, guest satisfaction, and operational efficiency.</li><li>
Oversee day-to-day spa operations ensuring smooth delivery of all treatments and services while maintaining high standards of hygiene, safety, and quality.</li><li>
Recruit, train, mentor, and motivate spa staff including therapists, front desk, and management team to foster a high-performance culture focused on exceptional guest experience.</li><li>
Manage budgets, forecasts, and expenses. Analyze financial results to maximize profitability and control costs without compromising service quality.</li><li>
Ensure personalized, memorable experiences for all spa guests, handling feedback and complaints professionally and promptly.</li><li>
Collaborate with marketing and sales teams to design promotions, packages, and partnerships that enhance spa visibility and revenue.</li><li>
Maintain compliance with Raffles &amp; Fairmont brand standards, local regulations, and health &amp; safety protocols.</li><li>
Stay updated with the latest spa industry trends, products, and technologies to continuously enhance the spa offering.</li></ul> 
Qualifications 
Qualifications &amp; Requirements:<ul><li>
Minimum 3&ndash;5 years of management experience in a luxury hotel or resort spa.</li><li>
Strong leadership, communication, and interpersonal skills.</li><li>
Proven ability to manage budgets, drive revenue, and enhance guest satisfaction.</li><li>
Excellent knowledge of spa treatments, wellness concepts, and luxury guest service standards.</li><li>
Proficiency in spa management software and MS Office applications.</li></ul></div>

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