mediation manager

Sacramento Superior Court

<div><div><div><h2 class="jobSectionHeader">Description</h2></div>
<div>Definition
Under general supervision, within Family Court, the Child Custody Recommending Counselor provides mediation and recommending counseling to parties when custody and visitation are in dispute, as required by California Law. Mediation focuses on reducing acrimony between the parties; developing an agreement between the parties that ensures close, continuing and safe contact between the child and both parties; and, supporting the parties in developing a plan as to how they will share time with the child. Mediators provide confidential mediation, conduct focused interviews and provide recommending counseling/mediation.
Distinguishing Characteristics 
When not all issues are resolved during a given mediation, the mediator makes custody and visitation recommendations for the Court&rsquo;s consideration when making Orders. As needed, recommendations may be offered on issues of legal custody; when and how much time the child will spend with each parent or party, including holidays and school vacations; and, when, where, and how the child will move between households. 
 
Mediators do not make parenting decisions, yet may need to determine which parent is best able to make reasoned, informed, and child-focused decisions when the parents are unable to agree. 
While Mediators possess an educational and/or experiential background in mental health fields, and do, at times, provide crisis and co-parenting intervention, the position does not involve therapy or a focus on &lsquo;fixing&rsquo; parties. At all times, the focus remains on the child&rsquo;s best interests. 
 
This is an experienced professional classification. Incumbents work independently, are fully aware of the operating practices and procedures of the unit, and receive occasional instruction or assistance.</div>
<div><h2 class="jobSectionHeader">Examples of Duties</h2></div>
<div>Duties may include, but are not limited to the following:
1. Provides mediation on a variety of issues related to disputed child custody and visitation with the goal of facilitating the development of a plan that is in the best interests of the child.
2. Prepares for upcoming mediations which may include reviewing available court documents that resulted in and relate to the given mediation appointment; reviewing the court file; conducting criminal history background checks; and, gathering case history records from Child Protective Services (CPS).
3. Utilizes interview assessment and screening techniques that are consistent with generally accepted clinical, forensic, scientific, diagnostic or medical standards.
4. Investigates and evaluates cases by interviewing parties and their child, reviewing psychological data and assessing potential risks of physical and sexual abuse, drug and alcohol abuse, criminal history, domestic violence and related factors.
5. Conducts collateral interviews after the mediation appointment with such sources as CPS, Probation, Law Enforcement or other professionals.
6. Prepares and organizes information collected and makes recommendations to the court regarding guardian/custodial arrangements in the best interest of the child.
7. Writes reports which includes integrating all relevant case information into a concise report of the parent&rsquo;s full or partial agreement, as well as a clear explanation of those foundational factors to recommendations made on issues still in dispute.
8. Prepares a wide variety of reports and correspondence.
9. Testifies at trial and depositions.
10. Conducts case consultation with colleagues and supervisor and receives feedback.
11. Conducts emergency mediations when the Court has determined there is imminent risk of harm to a child requiring very quick turn-around of the resulting report; makes mandated reports of suspected abuse.
12. Conducts mediations in the context of a Guardianship case heard in Probate Court, Grandparent Visitation in a Family Law Case, and Confidential Mediation (with no attached hearing and no report) in either Probate or Family Law.
13. Conducts interviews related to Emancipation of a Minor or a Minor&rsquo;s Request for Marriage/Domestic Partnership permission.
14. Explains the mediation process to parties and conducts parent orientation on mediation and court procedures pertaining to child custody.
15. Attends staff meetings and educational seminars to enhance professional mediation skills; completes continuing education requirements as outlined in the Family Code and California Rules of Court.</div>
<div><h2 class="jobSectionHeader">Minimum Qualifications</h2></div>
<div>Education: A Master's Degree from an accredited college in Psychology, Social Work, Marriage, Family and Child Counseling, or other behavioral science related to marriage and family interpersonal relationships.
-And-<div>
Experience: Two (2) years of work-related experience in counseling or psychotherapy, or both. Experience in a setting related to the areas of crisis counseling, family or child counseling, and/or family violence is preferred.</div><div></div><div> 
Substitution: The Court may substitute additional experience for a portion of the education, or additional education for a portion of the experience.</div>
Desirable Qualification: Possession of an active license in good standing in one (1) of the following: As a Psychologist, a Licensed Marriage Family Therapist (LMFT), a Licensed Clinical Social Worker (LCSW), a Licensed Professional Clinical Counselor (LPCC), or a licensed physician with a board certification in Psychiatry or with completed residency in Psychiatry.
Knowledge of:<div>
Psychological and developmental needs of children and the range of healthy parent-child relationships; principles, practices and theories of adult and child psychology; adult psychopathology and the psychology of families; child development, child abuse, clinical issues relating to children, the effects of divorce on children, the effects of domestic violence on children, and child custody research sufficient to enable a counselor to assess the mental health needs of children; principles and methods of case management; crisis intervention, family therapy, and child interview techniques; physical abuse, sexual abuse and chemical dependency issues; conflict resolution techniques; available community resources; the court system of California and applicable laws, rules, statutes, regulations and guidelines governing the mediation of cases in Family Law and Probate; professional ethics, in particular as it applies to court-related work.</div>
Ability to:
 Mediate and evaluate child custody disputes; assess a party&rsquo;s amenability to treatment and make suggestions and recommendations for services that will support safe contact between parent and child; tolerate and mitigate conflict; assess for risk of harm to a child related to physical/sexual abuse, neglect, domestic violence, substance abuse, and untreated mental health disorders; maintain impartiality in the emotionally charged environment of custody litigation; be patient, tactful, objective and maintain self-control; develop a parenting plan given each parent&rsquo;s lifestyle choices and socio-economic status; make recommendations to the court dispassionately and with reasoned confidence regarding the contact between a child and their parents, siblings and extended family; quickly integrate information and prepare a report that effectively communicates the best interests of the child regarding custody and visitation; prepare and organize comprehensive and complete reports and recommendations; negotiate mediation agreements; use computer and software packages and related peripheral equipment; handle stress and difficult situations; maintain high-volume workload with timeliness; possess good work ethic and time management; work with individuals from varying ethnic, racial, cultural, and socio-economic backgrounds with acceptance and respect.</div>
<div><h2 class="jobSectionHeader">Other Information</h2></div>
<div>Must be able to pass a criminal history information background check. 
Typical Physical Requirements<div> 
Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 lbs.; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copier and fax.</div> 
Typical Working Conditions<div> 
Work is performed in an office environment; continuous contact with other staff and the public.</div></div></div></div>

Child Custody Recommending Counselor - Family Law Court Services Section

Hitapps

<div>Hitapps is a GameDev company specializing in Puzzle Games. We have several successful products in both categories with a combined total of over 150M+ downloads, and we are regularly featured in the top charts in the Games section. 
Our culture is built on transparency, we are results-oriented and respect the improvement. 
 
Currently, we are in search of an Ads Monetization Manager, whom we will entrust with scaling our Ad Monetization initiatives across our portfolio of games. 
Your Role:<ul>
<li>
Own and optimize ad monetization strategy across key projects;</li>
<li>Drive initiatives to maximize LTV;</li>
<li>Run A/B tests and experiments to improve revenue and engagement metrics;</li>
<li>Identify and resolve issues impacting ad performance;</li>
<li>Improve ad quality and user experience;</li>
<li>Work with analytics to track and interpret key monetization metrics;</li>
<li>Collaborate with product and UA teams to align monetization with overall goals;</li>
<li>Coordinate with the tech team on SDK integrations, mediation setup and troubleshooting;</li>
<li>Manage and grow relationships with ad partners, test new ones;</li>
<li>Stay on top of market trends and bring new ideas into the stack.</li>
</ul>
What makes you a perfect fit?<ul>
<li>
3+ years of experience in ad monetization within mobile games;</li>
<li>Understanding of casual and hybrid-casual monetization specifics;</li>
<li>Strong understanding of the full ad monetization cycle and its impact on performance and revenue;</li>
<li>Strong analytical skills: ability to interpret data, identify opportunities, and understand monetization vs product metrics trade-offs;</li>
<li>Experience with cohort and behavioral analysis;</li>
<li>Hands-on experience with mediation platforms (AppLovin MAX preferred) and key ad partners;</li>
<li>Good communication skills and ability to work cross-functionally.</li>
</ul>
What we offer:
 Competitive compensation
 100% recovering for vacations, sick leaves;
 12 additional paid day offs per year;
 Budget for personal education, language courses &amp; sports activities;
 Conference attendance: you can join top industry events;
 Zero bureaucracy and a supportive, transparent culture. 
Let&rsquo;s create hits together!</div>
 <div><div>Employment type</div>
<div>Full Time</div>
<div>Department</div>
<div>Marketing</div>
<div>Location</div>
<div>Remote</div></div>

Ads Monetization Manager

Mindstream

HIRING: APIGEE &amp; WSO2 Developer | QatarLocation: Qatar Client: Banking / Financial Services Experience: 8+ YearsRole Summary:We are hiring an experienced APIGEE &amp; WSO2 Developer for a leading banking technology project in Qatar. The role involves API development, integration, deployment, and production support across cloud and on-prem environments.Key Responsibilities:<ul><li>Design and develop APIs using APIGEE &amp; WSO2 API Manager</li><li>Build and manage RESTful services using Java frameworks</li><li>Integrate APIs with banking systems (Core Banking, CRM, Payments, etc.)</li><li>Implement API security (OAuth2, JWT, MTLS, API Gateway policies)</li><li>Configure WSO2 mediation flows, Identity Server, and custom extensions</li><li>Support Azure cloud, Docker, and hybrid integrations</li><li>Work with DevOps teams on CI/CD pipelines &amp; deployment automation</li><li>Monitor APIs, troubleshoot issues, and maintain documentation</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science or related field</li><li>8+ years in API development &amp; system integration</li><li>Hands-on experience with APIGEE &amp; WSO2</li><li>Strong skills in Java, REST APIs, SQL, Git</li><li>Experience in banking/financial systems integration</li><li>Exposure to Azure, Docker, and DevOps practices</li></ul>Preferred:<ul><li>Azure Certifications</li><li>Kubernetes &amp; Microservices experience</li><li>Knowledge of banking security / PCI compliance</li></ul>Application Question(s):<ul><li>Do you have hands-on experience with both Apigee and WSO2 API Manager?</li><li>How many years of experience do you have in API development and system integration?</li><li>Do you have experience working in the banking or financial services domain (core banking, payments, CRM integrations)?</li><li>Are you experienced in implementing API security (OAuth2, JWT, MTLS, API Gateway policies)?</li><li>What current and expected salary? Notice period?</li></ul>Work Location: In person

APIGEE & WSO2 Developer

Idaho Courts

Position Title: First District Family Court Services ManagerEffective Date: May 2026Salary Grade/Range Grade 15/16: $73,861 - $90,569FLSA Status: Exempt &ndash; AdministrativeEEO Job Category: ProfessionalTo proceed with your application, please apply directly on the website here: https://www.governmentjobs.com/careers/isscGeneral Position Summary:The District Family Court Services Manager promotes timely and effective resolution of court cases involving children and families in accordance with Chapter 14 of Title 32 of the Idaho Code. The position implements and oversees the coordinated family court services plan, conducts quality assurance of court mandated services, maintains data on services provided to litigants, and coordinates the delivery of a wide array of court services to children and families involved in family court proceedings in a manner that is least adversarial and least intrusive to the family.The District Family Court Services Manager acts under the direction of district Trial Court Administrator and receives policy guidance from the Idaho Supreme Court and its Administrative Office. The District Family Court Services Manager works to implement effective courts services, including best practices in case management, in the areas of Domestic Relations, Domestic Violence, Guardianship and Conservatorship, Child Protection, and Court Assistance. The District Family Court Services Manager may supervise related district court personnel at the direction of the Trial Court Administrator.How We Work:The Administrative Office of the Courts is committed to supporting the mission of the Idaho Courts using an approach that aligns strategy, work, and capacity. This approach empowers our employees to respond quickly and efficiently to meet the needs of our customers: citizens, courts, judges, employees, and other stakeholders. We believe in continual improvement of our services and products to better serve and support our customers and the evolving environment. Court employees are future-focused, take initiative, and are personally responsible for work delivery and professional growth. Our leaders are committed to professional development and growth of employees by empowering and supporting motivated individuals; providing clarity and focus for projects; giving those individuals the environment and support they need; and fostering a culture of collaboration, transparency, learning, trust, and shared accountability.Major Duties and Responsibilities: (The examples provided do not cover all of the duties which the incumbent of this position may be required to perform.)Direct Service Responsibilities:<ul><li>Facilitates, oversees, and enhances district wide parent education and mediation orientation programs;</li><li>Completes/provides oversight for case management screening;</li><li>May conduct evaluation or assessment of individuals referred to family court and make recommendations to judges;</li><li>Screens applications for district service funding and determines eligibility;</li><li>Explains family court service policies and procedures to litigants;</li><li>Provides direct services including but not limited to assistance with parenting plan agreements and parent education to litigants;</li><li>Provides consultation to court connected service providers in the district and recruits and coordinates supervised visitation services;</li><li>Communicates changes to programs, policies, and procedures to providers as well as other court staff including trial court administrators and judges;</li><li>Develops and maintains cooperative relationships among other justice agencies, court-connected service partners and community agencies;</li><li>Identifies any issues or areas of concern and develops recommendation to solve problems;</li><li>Participates on various committees to develop, update, and promote services;</li><li>Maintains updated community resource information for judges and litigants;</li><li>Maintains and prepares files, documents, brochures, and data on programs and services as required;</li><li>Develops and maintains district rosters of service providers.</li></ul>District Wide Responsibilities:<ul><li>Implements statewide best practices, policies, and procedures throughout the district as directed;</li><li>Develops and maintains district budget related to Children and Families in coordination with the Trial Court Administrator;</li><li>Coordinates district grants, reviews services, and provides reports and data as necessary;</li><li>Evaluates district family court services provided and recommends improvements;</li><li>Works with statewide managers, court coordinators, service providers, and other agencies on the delivery of services to litigants and to develop and implement new services;</li><li>Coordinates and conducts training for program staff and service providers; and</li><li>Performs other duties as assigned.</li></ul>Minimum Qualifications: The Idaho Courts reserve the right to consider an equivalent combination of education, training, and/or experience necessary to successfully perform the major responsibilities of the position.Grade 16: Clinical QualificationsProvides clinical supervision, direct services, mediation, and continuing education for providers and staff.Education and Experience:<ul><li>Master&rsquo;s degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a closely related behavioral health field;</li><li>Current or eligibility for professional licensure in the State of Idaho (e.g., LMSW, LCSW, LCPC, LMFT, or equivalent)</li><li>Four years of experience providing assessment, evaluation, counseling or treatment to clients, preferably children and families;</li><li>Experience working with the court system, administration, and supervision preferred;</li></ul>Grade 15: Non-Clinical QualificationsEducation and Experience:<ul><li>Bachelor&rsquo;s degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or a closely related behavioral health field;</li><li>Five years of progressively responsible experience in family court services, court administration, child and family services, or a related justice or human services environment;</li><li>Demonstrated experience in program development, implementation, coordination, or oversight of court-connected or community-based services;</li><li>Experience working within or closely with the judicial system, including judges, court administrators, service providers, or multidisciplinary teams;</li><li>Experience working with the court system, administration, and supervision preferred.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Knowledge of the civil and domestic assault and battery criminal justice system model;</li><li>Knowledge of family court rules and national standards for evaluation;</li><li>Knowledge of grant management;</li><li>Knowledge of governmental budgeting;</li><li>Knowledge of modern social service practices;</li><li>Knowledge of individual, group, and family behavior and appropriate decision making;</li><li>Knowledge of interviewing techniques;</li><li>Knowledge of the Idaho Court System and of problem-solving courts;</li><li>Knowledge of mediation and facilitation techniques;</li><li>Knowledge of methods of program development, implementation and evaluation;</li><li>Knowledge of adult learning methods;</li><li>Knowledge of effective supervisory practices and procedures;</li><li>Skill in coordinating services and collaborating with a variety of people to meet deadlines and goals;</li><li>Ability to prepare and present information to groups;</li><li>Ability to communicate effectively verbally and in writing;</li><li>Ability to maintain confidentiality;</li><li>Ability to make sound decisions in accordance with laws, regulations, and established policies;</li><li>Ability to negotiate, problem solve and develop consensus among numerous stakeholders.</li></ul>The Idaho Supreme Court is an Equal Opportunity Employer. We are dedicated to the values of fairness, integrity, independence, and respect. We are committed to fair and impartial processes, both in our courtrooms and in our employment decisions, adhering to all applicable federal and state laws. Our commitment extends to fostering an environment that respects the dignity and worth of every person and the individuality of all employees and applicants. The Supreme Court values all who contribute to the mission of providing access to justice through merit, experience, and the highest legal and ethical standards.Job Type: Full-timePay: $73,861.00 - $90,569.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

1st District Family Court Services Manager

City of Springfield, MA

<div><div><div><h2 class="jobSectionHeader">Position Purpose/Summary</h2></div>
<div>Pursuant to the Local Consumer Program Statutory Guidelines of the Massachusetts Attorney General's Office (hereinafter &quot;AGO&quot;), the Case Manager-Mediator's job description is as follows:</div>
<div><h2 class="jobSectionHeader">Essential Functions</h2></div>
<div><ul><li>Strict adherence to the AGO&rsquo;s guidelines in the administration, processing and mediation of consumer complaints while maintaining confidentiality</li><li>
Conduct research and understand applicable AGO consumer protection regulations and established guidelines</li><li>
Identify issues and gather facts and documents in support of complaints for intake, assessment and resolution</li><li>
Manage and prioritize assigned caseload, some of which may be time sensitive</li><li>
Actively review assigned cases and stay engaged with involved parties</li><li>
Serve as a neutral facilitator while advocating for the consumer in a clear and concise manner</li><li>
Keep accurate and up-to-date notes on assigned cases on the AGO&rsquo;s portal</li><li>
Screen calls to provide accurate consumer education, answer questions, and make an informed assessment whether a complaint of referral to appropriate government agencies is appropriate</li><li>
Provide explanation, instruction, support, and/or assistance to consumers with filing of electronic complaints with the AGO</li><li>
Prepare draft letters to consumers and respondents/businesses for Director&rsquo;s approval</li><li>
Review and discuss assigned cases with Director on a weekly basis for further action, recommendations and suggestions</li><li>
Screen and upload incoming mail and email to assigned case file</li><li>
Scan and upload documents to related cases on the AGO&rsquo;s portal</li><li>
Assist Director and participate in outreach work throughout coverage area at schools, colleges, civic organizations, etc., including but not limited to: presentations, workshops, panel guest and educational forums, which may include evenings and weekends.</li><li>
Prepare, gather, copy and collate of materials in preparation for scheduled outreach events</li><li>
Assist Director with caseload, some complex in nature or time-sensitive</li><li>
Read and stay current with legislative changes to consumer protection regulations</li><li>
Attend or participate in AGO&rsquo;s meetings, telephone conferences and trainings</li><li>
Keep monthly and yearly statistics of cases for Director&rsquo;s reporting to the AGO</li><li>
Maintain inventory of office supplies</li><li>
Review, open and process new complaints in the Director&rsquo;s absence</li><li>
Supervise interns and volunteers in Director&rsquo;s absence.</li></ul></div>
<div><h2 class="jobSectionHeader">Knowledge, Skills, and Abilities</h2></div>
<div><ul><li>Knowledge of state and federal consumer protection regulations.</li><li>
Ability to express oneself clearly and concisely, both orally and in writing.</li><li>
Clear and courteous communication skills.</li><li>
Excellent organizational and multi-tasking skills.</li><li>
Ability to maintain clear and accurate records.</li><li>
Extensive knowledge of social, cultural, and recreational needs of the assigned population.</li><li>
Knowledge of federal, state, and local resources.</li></ul></div>
<div><h2 class="jobSectionHeader">Education and Experience</h2></div>
<div><ul><li>Associates Degree, paralegal studies preferred.</li><li>
One to three years of experience working with public, preferably in consumer advocacy or conflict resolution work.</li><li>
Experience with mediation or conflict resolution preferred.</li></ul></div></div></div>
 <div></div><div><div><div>NOTICE: The following benefits are contingent upon hours worked and bargaining vs. non-bargaining agreements. 
 
Medical/Dental/ Vision 
75% City Subsidized 
All health insurance plans include Dental and Vision 
 
Retirement 
Available to employees working 20+ hours per week 
 
Paid Vacation 
Bargaining unit positions are subject to contractual obligations. 
 
Paid Holidays 
All City employees receive 11 paid holidays per year. 
 
Paid Sick Time 
Full time employees are immediately eligible to begin accruing 1 1/4 days per month which can be taken after 6 months of service. Unused sick days can be rolled over to subsequent calendar years. Supplemental Long Term and Short disability coverage is available to employees at the employee cost. 
 
Paid Personal Days 
Use up to 3 of your accrued sick days as Personal days. Personal days cannot be rolled over into the next calendar year. 
 
Family Medical Leave Act (FMLA) 
A means for eligible employees to balance work and family responsibilities by taking unpaid leave for authorized reasons. 
 
Training 
On the job and instructor led courses available 
 
Employee Assistance Program 
Free, confidential and personal assistance to employees and their families to resolve issues that affect their personal lives as well as job performance. 
 
Direct Deposit 
Easy, convenient, and free!</div></div></div>

Case Manager- Mediator

Horn Aylward & Bandy

All applicants must be friendly, helpful and possess good communication/people skills while maintaining a professional appearance. A working knowledge of Adobe, Tabs3, Word, Excel and Outlook required, along with electronic filing systems (PACER, JIMS, CaseNet and Odyssey). Salary based on experience. College degree preferred.Job Type: Full-timePay: $40,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Application Question(s):<ul><li>Describe your experience in the legal billing process using Tabs3 software, including generating, editing and finalizing bills.</li><li>This position will provide support for multiple attorneys and a paralegal, and will concentrate on litigation and mediation/arbitration support. The candidate will interact with clients, opposing counsel and court personnel. Would you be comfortable with such situations?</li><li>What is your experience with Adobe, including editing and legal support tools?</li><li>What is your experience with Microsoft Office and Outlook?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Microsoft Office: 1 year (Required)</li><li>Legal Admin. Asst.: 1 year (Required)</li></ul>Work Location: In person

ADMINISTRATIVE LEGAL ASSISTANT

Allstate Insurance

<div>At Allstate, great things happen when our people work together to protect families and their belongings from life&rsquo;s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers&rsquo; evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
In this job, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with litigation/mediation/arbitration involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved. 
 
This position is for our Severe/Complex Represented Casualty office with a focus on handling UM/UIM claims in the state of California. The schedule required in this role will be in Pacific Standard Time (PST).
Qualifications:<ul><li>
4+ years of experience handling Represented Bodily Injury claims</li><li>
Uninsured/Underinsured Bodily Injury Claim handling experience</li><li>
Experience with and understanding of litigation, mediation, and arbitration</li><li>
CA bodily injury claim handling experience preferred</li><li>
Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.</li><li>
Ability to work independently and remotely, while managing time efficiently</li><li>
Familiarity with insurance policies, coverage, and liability determination</li><li>
Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully</li><li>
Knowledge of innovative tools and platforms for effective claims evaluation</li></ul>
You&rsquo;ll wear a few hats to fill a few roles throughout your day that all require a level of experience:
The Customer Service Expert &ndash; you&rsquo;ll live into Allstate&rsquo;s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
The Investigator &ndash; you&rsquo;ll confidently and independently investigate casualty (and applicable LOB (line of business)) claims by performing detailed reviews of damage and interpreting policies to determine coverage.
The Effective Communicator &ndash; you&rsquo;ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You&rsquo;ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
The Negotiator &ndash; you will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
The Problem Solver &ndash; you&rsquo;ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.
The Recorder &ndash; you&rsquo;ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You&rsquo;ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.
Remote Home-Based Work 
This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States. This position is not available for California, Alaska, Hawaii, or Puerto Rico residents.<ul><li>
Schedule: Mon-Fri | 8am-4:30pm PST</li></ul> 
When you work from home full time, you&rsquo;ll need:<ul><li>
A home office &ndash; a dedicated workspace in your residence that is private and free from distractions.</li><li>
A minimum internet bandwidth of 50 MB down/5 MB up.</li><li>
Appropriate work surface and seating.</li></ul> 
What will Allstate provide?<ul><li>
A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).</li><li>
Connectivity reimbursement of $80 per month to off set some of the cost of internet.</li></ul>
Notice of Licensing Requirement:<ul><li>
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will be required to secure license(s) within 60 days of hire.</li><li>
If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.</li></ul>
Sign-On Bonus:
You may be eligible for a $1,000 Licensing Sign-On Bonus if you have the applicable active licenses needed for this role. This could include Home Resident Property &amp; Casualty License, Designate Home State (DHS) Florida or Texas License, and/or applicable Appraiser License.
*Candidates who have previously worked for and are seeking to be rehired at Allstate and its family of companies are not eligible for this sign-on bonus.*
Allstate Benefits
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you&rsquo;ll enjoy a Total Rewards package that includes:<ul><li>
Competitive pay with needed support for continuous development and career advancement.</li><li>
Flexibility in scheduling and a time off policy that helps support your work/life balance.</li><li>
Initial and ongoing training to get you proficient in your new role.</li><li>
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.</li></ul>
Notes: 
The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.
#LI-JB3
Skills
Arbitration, Bodily Injury Claims, Business Communications, Critical Thinking, Information Collection, Litigation, Mediation, Negotiation, Time Management
Compensation
Compensation offered for this role is 53,500.00 - 84,625.00 annually and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn&rsquo;t just a job &mdash; it&rsquo;s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger &ndash; a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click &ldquo;here&rdquo; for information regarding the San Francisco Fair Chance Ordinance. 
For jobs in Los Angeles, please click &ldquo;here&rdquo; for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
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It is the Company&rsquo;s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee&rsquo;s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.</div>

Bodily Injury Adjuster - UM/UIM Severe/Complex Litigation - Remote

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