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medical affairs specialist

IPSEN

<div><p>As part of the Medical Affairs department, the MSL is a field-based scientific expert to external and internal stakeholders focused on non-promotional scientific exchange, supporting data dissemination and gathering medical insights to provide patient-centric solutions. The MSL must maintain up-to-date knowledge of relevant scientific information. The MSL works as the field-based extension of Medical Affairs complying with all Ipsen SOPs, policies, directives and country guidelines.</p><p></p><p><b><br>
Establish and foster professional collaborations with the Healthcare community:</b></p><ul><li><p>
Establish and maintain peer-to-peer relationships with key clinical and leading medical experts, professional associations and institutions in their therapeutic area</p></li><li><p>
Identify and update Thought Leaders (TL) information in their therapeutic area using appropriate documentation practices within the Customer Relationship Management (CRM) system and in accordance with the MSL directive and TL tiering process</p></li><li><p>
Conduct fair balanced, evidence based scientific exchanges with TL and others in the healthcare community to explore mutual clinical and scientific interests, discover insights, other key information and potential research collaborations</p></li><li><p>
Identify opportunities for collaboration with TL when aligned with Ipsen strategy</p></li><li><p>
Develop and enhance scientific and educational collaborations with Healthcare Professionals (HCPs) within the Healthcare community and act as a medical contact for TL and external medical experts</p></li><li><p>
Attend scientific/educational meetings (congresses, symposia, etc.) as required</p></li><li><p>
Respond to and appropriately document unsolicited requests for medical information</p></li></ul><p></p><p><b><br>
Develop and/or implement unbiased and non-promotional scientific exchange and educational meetings &amp; activities:</b></p><ul><li><p>
Provide scientific/educational presentations to HCPs:</p></li></ul><p>
&#8208; Reactively: on Ipsen products (on&#8208;label and off&#8208;label indications), on compounds in development</p><p>
&#8208; Proactively: on disease area management (excluding single&#8208;product presentation)</p><ul><li><p>
Organise or support legitimate scientific exchange meetings</p></li><li><p>
Contribute to/implement medical education programs in the field</p></li></ul><p></p><p><b><br>
Identify and share actionable medical insights and strategic information to better inform Ipsen&rsquo;s decision making:</b></p><ul><li><p>
Collect, analyse, and report actionable insights from HCPs related to disease state, unmet medical needs, local guidelines, therapeutic trends, competitive activities, compounds in development and the broader healthcare environment</p></li><li><p>
If appropriate, organise or support Advisory Boards</p></li><li><p>
Attend and report significant medical information from medical congresses</p></li><li><p>
Engage and collaborate on specific initiatives with patient organisations in accordance with the Global Guidance on Interactions with Patient Organisations</p></li><li><p>
Contribute to the dissemination of the information within Ipsen as appropriate</p></li><li><p>
Report spontaneous potential adverse events and product&#8208;related quality complaints in accordance with global and local SOPs</p></li></ul><p></p><p><b><br>
Support to clinical development &amp; ISS data generation:</b></p><ul><li><p>
Coordinate and facilitate unsolicited Investigator&#8208;Sponsored Studies (ISSs) once submitted through the ISS portal and internally approved, until completion, presentation, and publication (as approved and coordinated with Global Publications), in alignment with Medical Affairs&rsquo; objectives</p></li><li><p>
Support R&amp;D projects and Company Sponsored Studies (CSS) operations</p></li><li><p>
Support the implementation and follow&#8208;up of post-marketing clinical activities such as registry/database projects, epidemiological surveys, post&#8208;authorisation studies (phase IV) at the site level</p></li><li><p>
Identify opportunities to collect and/or analyse Real&#8208;World&#8208;Evidence (RWE)</p></li></ul><p></p><p><b><br>
Ensure internal cross-functional collaborations as a scientific partner:</b></p><ul><li><p>
Working with office-based Medical Affairs contributing to the development of the local annual brand plan</p></li><li><p>
Develop standard response letters, if required (in coordination with Medical Information)</p></li><li><p>
Provide scientific expertise and training to Commercial staff as appropriate</p></li><li><p>
Contribute to the review and approval of promotional or non&#8208;promotional materials from a medical perspective in accordance with the local SOPs, if needed</p></li><li><p>
Attend and contribute to regional account planning/training sessions from a medical perspective</p></li></ul></div>

Medical Science Liaison

LEO Pharma

<p></p><div><div><div><div><div><div><div><b>Field of work: </b>Regulatory &amp; Medical
</div></div></div></div><div><div><div><div><b>Posting Date: </b>15 Dec 2025
</div></div></div></div><div><div><div><div><div><b>Location:</b> Dubai , , United Arab Emirates<br>
<b>Contract type:</b> Permanent<br>
<b>Job ID:</b> 4057</div>
<div></div><div><div><div><div>
Role Description</div>
</div></div></div><div></div><div><b>
Elevate Your Career in a Culture of Excellence in Medical Affairs at LEO Pharma UAE !</b></div><br>
<div></div>
<div><b>
Join us in creating a future legacy in medical dermatology</b></div>
<div>
At LEO Pharma, we are global leaders in medical dermatology. We have 117 years&rsquo; experience in bringing innovation to healthcare. And we are eager to do much more. Each year, close to 100 million people have a better day because of our medicines<b>.</b></div><br>
<div><b>
</b></div><div>We are seeking a passionate Medical Science Liaison (Bio-Dermatology) to accelerate medical innovation across the United Arab Emirates. In this role, you will elevate LEO Pharma&rsquo;s scientific profile while driving high-quality scientific exchange with industry leaders as part of a forward-thinking, international Medical Affairs team.</div>
<div>
In Medical Affairs department we share a &ldquo;challenge accepted&rdquo; mindset and are guided by our winning behaviours of simplification, collaboration, and accountability, to achieve our goals.</div><br>
<div></div>
<div><b>
Your role</b></div><br>
<div></div>
<div>
Build a scientific credibility of LEO in the biologic market with established and emerging Kol&rsquo;s in the assigned territory, and ensures the company&rsquo;s compliance with the PV framework for LEO medicinal products, cosmetics and Medical devices &amp; compliance with the local Health Authority regulations. Overall accountability for all PV activities, training and deliverables in UAE :</div><br>
<div></div>
<ul>
<li>Elevate LEO Pharma's scientific standing by engaging with established and emerging Key External Experts across the UAE.</li>
<li>Serve as a therapeutic area expert, enabling peer-to-peer scientific exchange on products, treatment trends, and relevant research.</li>
<li>Maintain a strong and credible medical presence within key accounts, supporting the clinical and safety profile of innovative, emerging products.</li>
<li>Build and execute strategic KEE engagement plans and thoroughly document interactions and insights.</li>
<li>Enable research collaborations, address medical information requests (including safety/off-label topics), and deliver impactful presentations at meetings or conference</li></ul><br>
<div></div>
<div>
The role offers:</div><br>
<div>
</div><ul><li>A tangible impact on employee satisfaction within a global, innovative company</li>
<li>An open, dynamic work culture where your initiatives and ideas are valued</li>
<li>international environment, training programs, flexibility, and genuine career development</li>
<li>Work environnent: modern Dubai office, supportive team, innovation-driven culture</li></ul><br>
<div></div>
<div><b>
Your qualifications
</b></div><div>To succeed in this role, we imagine that you have the following qualifications:</div><br>
<div>
</div><ul><li>Minimum 1 year of MSL experience in the UAE, ideally within immunology/dermatology.</li>
<li>Medical or life sciences degree (PharmD, MD, or equivalent).</li>
<li>UAE resident with a valid UAE driving license.</li>
<li>Excellent spoken and written English.</li>
<li>Deep knowledge of the clinical research process: product development, clinical trials, and regulatory submissions.</li>
<li>Proven ability to build and maintain strong healthcare partnerships.</li>
<li>Exceptional presentation, communication, and analytical skills.</li>
<li>Proficiency with Microsoft Office.</li></ul><br>
<div></div>
<div>
LEO Pharma is built on collaboration, innovation and curiosity. Is this you? Can you bring this and you are innovative, adaptable, and a true team player. You thrive in dynamic environments, juggling multiple priorities and driving progress as part of a collaborative team with a passion for making a difference in patients&rsquo; lives. We look forward to learning more about your unique strengths and experiences.</div><br>
<div></div>
<div><b>
Your new team</b></div><br>
<div></div>
<div>
You will join an international team of experienced and supportive MSLs, Sales, Marketing and Market Access teams in Dubai, you will be reporting to the Head of Medical Affairs and working closely with the colleagues in the UAE Affiliate. Our team thrives on shared knowledge, mutual support, and a passion for continuous improvement.</div><br>
<div><b>
</b></div><div><b>Your application</b></div><br>
<div></div>
<div>
You do not need to upload a cover letter, but feel free to add a few sentences in your resume or CV on why this position has your interest. Please refrain from adding a photo to your CV.</div><br>
<div><b>
</b></div><div><b>Beyond the skin</b></div><br>
<div></div>
<div>
Become part of LEO Pharma, a global leader in medical dermatology, as we go beyond the skin to make a lasting impact. We are the legacy-builders of the future &ndash; enabling people to have a better today and tomorrow. With the world as our lab, we are transforming innovative ideas into more effective and easier-to-use medicines. Through collaboration and partnerships, we can do much more.</div><br>
<div></div>
<div>
At LEO Pharma, we believe in the power of individuals to drive change. Our flat organizational structure empowers you to make a visible impact and offers versatile roles for professional growth. We value diversity and welcome applications from all qualified candidates, recognizing that our different perspectives, backgrounds, and attitudes enable us to make the best decisions. Join our passionate team at LEO Pharma and be yourself as we work together to make a fundamental difference.</div><br>
<div></div>
<div>
For certain positions, LEO Pharma might complete a background check conducted by a third party.</div><br>
<div></div>
<div>
Join us and make an impact in, on and far beyond the skin. Apply now!</div></div></div></div></div></div></div></div><p></p>

Medical Science Liaison Bio-Dermatology

MSD GCC

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 A world-class Medical Affairs organization is critical to our Company&rsquo;s mission of Inventing for Life. It is committed to advancing medical practice through the proper implementation of our innovative drugs and vaccines with a vision to be the most trusted, science-driven and patient-committed medical affairs organization in the industry and a mission to communicate and generate medical evidence to help those responsible for health-care decisions make informed choices that improve access and health outcomes for patients around the world.
 <br/>
 <br/>
 We are looking for Gulf Oncology Medical Advisor, who will be responsible for local Oncology Franchise Medical Strategy &amp; Planning, local Scientific Leader and Key Decision Makers engagement and planning, collaborative activities with local Oncology Societies/Scientific community, local Promotional &amp; Non-promotional compliance for Oncology activities, materials &amp; programs, Medical Training.
 <br/>
 <br/>
 <strong>
  Major Responsibilities
  <br/>
  <br/>
 </strong>
 Medical activities
 <br/>
 <br/>
 <ul>
  <li>
   Ensure regular scientific updating for cross-functional team.
  </li>
  <li>
   Provide medical input including patient flow analysis to the assigned tumor types
  </li>
  <li>
   Proactively communicate the science behind our Company&rsquo;s Oncology portfolio to scientific leaders in terms of locally registered products &amp; reactively respond to their queries on our Company&rsquo;s pipeline.
  </li>
  <li>
   Providing medical/scientific robust support with full collaboration with Policy &amp; Access to facilitate formulary inclusions/ reimbursement.
  </li>
  <li>
   Ensure regular scientific updating for Sales &amp; Marketing team.
  </li>
  <li>
   Construct &amp; execute valuable scientific education activities to position our Company as a partner to the oncology scientific community
  </li>
  <li>
   Conduct input seeking activities (ex Group Input Meetings) for proper understanding of local epidemiology &amp; management patterns across indications, according to our Company&rsquo;s, local &amp; international compliance guidelines/regulations.
  </li>
  <li>
   Conducts medical training to the Oncology Commercial, Market Access, Sales &amp; Regulatory functions.
  </li>
  <li>
   Ensures all Oncology promotional &amp; non promotional activities/programs in Gulf countries are executed in a compliant manner according to Company&rsquo;s regulations/codes/SOPs in adherence with Local &amp; International compliance regulations/standards.
   <br/>
   <br/>
  </li>
 </ul>
 Clinical Research, Local Data Generation and Pharmacovigilance
 <br/>
 <br/>
 <ul>
  <li>
   Supports Clinical research &amp; local data generation activities for Global, regional &amp; local studies
  </li>
  <li>
   Identification of appropriate local sites / investigators for Oncology clinical research programs.
  </li>
  <li>
   Ensures timely reporting of adverse events &amp; assists local Pharmacovigilance team in assessment &amp; completion of required data for optimal reporting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Physician, Dentist or Pharmacist.
  </li>
  <li>
   Oncology/Hematology experience preferred.
  </li>
  <li>
   Gulf experience preferred.
  </li>
  <li>
   Preferably 1 to 2 years experienced in Medical Affairs department in multinational pharma companies
  </li>
  <li>
   Arabic &amp; English Fluency.
  </li>
  <li>
   Good utility of Microsoft Office (Word, PowerPoint &amp; Excel).
  </li>
  <li>
   Excellent Communication Skills &amp; ability to engage with Scientific Leaders, Key Decision Makers in a confident high-level scientific rapport.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 Clinical Research, Communication, Data Generation, Medical Affairs, Medical Research, Medical Training, Oncology, Organizational Structures, Project Management, Scientific Communications
 <br/>
 <br/>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 Current Employees apply HERE
 <br/>
 <br/>
 Current Contingent Workers apply HERE
 <br/>
 <br/>
 <strong>
  Search Firm Representatives Please Read Carefully
  <br/>
  <br/>
 </strong>
 Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
 <br/>
 <br/>
 <strong>
  Employee Status
  <br/>
  <br/>
 </strong>
 Regular
 <br/>
 <br/>
 <strong>
  Relocation
  <br/>
  <br/>
 </strong>
 <strong>
  VISA Sponsorship
  <br/>
  <br/>
 </strong>
 <strong>
  Travel Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Flexible Work Arrangements
  <br/>
  <br/>
 </strong>
 Not Applicable
 <br/>
 <br/>
 <strong>
  Shift
  <br/>
  <br/>
 </strong>
 <strong>
  Valid Driving License
  <br/>
  <br/>
 </strong>
 <strong>
  Hazardous Material(s)
  <br/>
  <br/>
 </strong>
 <strong>
  Job Posting End Date
  <br/>
  <br/>
 </strong>
 12/18/2025
 <br/>
 <br/>
 <ul>
  <li>
   A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requisition ID
 </strong>
 R376817
</div>


Medical Advisor Oncology Gulf

<div><p>Job Description</p><p></p><p>
A world-class Medical Affairs organization is critical to our Company&rsquo;s mission of Inventing for Life. It is committed to advancing medical practice through the proper implementation of our innovative drugs and vaccines with a vision to be the most trusted, science-driven and patient-committed medical affairs organization in the industry and a mission to communicate and generate medical evidence to help those responsible for health-care decisions make informed choices that improve access and health outcomes for patients around the world.</p><p>
We are looking for Gulf Oncology Medical Advisor, who will be responsible for local Oncology Franchise Medical Strategy &amp; Planning, local Scientific Leader and Key Decision Makers engagement and planning, collaborative activities with local Oncology Societies/Scientific community, local Promotional &amp; Non-promotional compliance for Oncology activities, materials &amp; programs, Medical Training.</p><p><b>
Major responsibilities:</b></p><p>
Medical activities:</p><ul><li><p>
Ensure regular scientific updating for cross-functional team.</p></li><li><p>
Provide medical input including patient flow analysis to the assigned tumor types</p></li><li><p>
Proactively communicate the science behind our Company&rsquo;s Oncology portfolio to scientific leaders in terms of locally registered products &amp; reactively respond to their queries on our Company&rsquo;s pipeline.</p></li><li><p>
Providing medical/scientific robust support with full collaboration with Policy &amp; Access to facilitate formulary inclusions/ reimbursement.</p></li><li><p>
Ensure regular scientific updating for Sales &amp; Marketing team.</p></li><li><p>
Construct &amp; execute valuable scientific education activities to position our Company as a partner to the oncology scientific community</p></li><li><p>
Conduct input seeking activities (ex: Group Input Meetings) for proper understanding of local epidemiology &amp; management patterns across indications, according to our Company&rsquo;s, local &amp; international compliance guidelines/regulations.</p></li><li><p>
Conducts medical training to the Oncology Commercial, Market Access, Sales &amp; Regulatory functions.</p></li><li><p>
Ensures all Oncology promotional &amp; non promotional activities/programs in Gulf countries are executed in a compliant manner according to Company&rsquo;s regulations/codes/SOPs in adherence with Local &amp; International compliance regulations/standards.</p></li></ul><p>
Clinical Research, Local Data Generation and Pharmacovigilance:</p><ul><li><p>
Supports Clinical research &amp; local data generation activities for Global, regional &amp; local studies</p></li><li><p>
Identification of appropriate local sites / investigators for Oncology clinical research programs.</p></li><li><p>
Ensures timely reporting of adverse events &amp; assists local Pharmacovigilance team in assessment &amp; completion of required data for optimal reporting.</p></li></ul><p></p><p><b><br>
Requirements:</b></p><ul><li><p>
Physician, Dentist or Pharmacist.</p></li><li><p>
Oncology/Hematology experience preferred.</p></li><li><p>
Gulf experience preferred.</p></li><li><p>
Preferably 1 to 2 years experienced in Medical Affairs department in multinational pharma companies</p></li><li><p>
Arabic &amp; English Fluency.</p></li><li><p>
Good utility of Microsoft Office (Word, PowerPoint &amp; Excel).</p></li><li><p>
Excellent Communication Skills &amp; ability to engage with Scientific Leaders, Key Decision Makers in a confident high-level scientific rapport.</p></li></ul><p></p><p><b><br>
Required Skills:
</b></p>Clinical Research, Communication, Data Generation, Medical Affairs, Medical Research, Medical Training, Oncology, Organizational Structures, Project Management, Scientific Communications<p></p><p><b>
Preferred Skills:
</b></p><p></p><p>Current Employees apply HERE</p><p></p><p>
Current Contingent Workers apply HERE</p><p></p><p><b>
Search Firm Representatives Please Read Carefully</b><br>
Merck &amp; Co., Inc., Rahway, NJ, USA, also known as Merck Sharp &amp; Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.</p><p></p><p><b>
Employee Status:
</b></p>Regular<p></p><p><b>
Relocation:</b></p><p></p><p><b>
VISA Sponsorship:</b></p><p></p><p><b>
Travel Requirements:</b></p><p></p><p><b>
Flexible Work Arrangements:</b></p>
Not Applicable<p></p><p><b>
Shift:</b></p><p></p><p><b>
Valid Driving License:</b></p><p></p><p><b>
Hazardous Material(s):</b></p><p></p><p><b>
Job Posting End Date:</b></p>
12/18/2025<ul><li><b>A job posting is effective until 11:59:59PM on the day </b><b>BEFORE</b><b> the listed job posting end date. Please ensure you apply to a job posting no later than the day </b><b>BEFORE</b><b> the job posting end date.<br>
</b></li></ul><br>
<p><b>Requisition ID:</b>R376817</p></div>

Novartis

<div><div><h3 class="jobSectionHeader"><b>Summary
</b></h3><div>An exciting opportunity to join our Medical Team. As MSL, your roles will be to lead scientific engagement with their Medical Experts, implement clinical and educational strategies and respond to unsolicited medical enquiries.<br>
#LI-Onsite</div>
</div><div><h3 class="jobSectionHeader"><b>About the Role
</b></h3><div><p><b>Major accountabilities:</b></p><ul><li>
Contributes to mapping / profiling of KOL/decision makers in line with segmentation</li><li>
Liaise and provide up-to-date medical support to relevant external groups to facilitate inclusion of products in medical guidelines, and support pricing and health-economic discussions</li><li>
Provide and discuss scientific information and data to healthcare professionals to ensure quality and accuracy of medical and scientific information on new treatment options including Novartis products and selected areas of therapeutic interest</li><li>
Collaborate with Novartis colleagues to actively support medical and scientific meetings by collecting and interpreting insights /presentations/ results, and evaluating impact of competitive information to share internally and externally as post-meeting deliverables</li><li>
Provide medical support and training (i.e. disease state and product) to Novartis colleagues.</li><li>
Contributes to the identification of appropriate clinical investigators and facilitates placement into Novartis sponsored clinical trials.</li><li>
Support the investigational sites as needed , as part of a cross-functional team with GDD and others as appropriate</li></ul><p></p><p><b><br>
Requirements:</b></p><ul><li>
Strong and Sustainable performance track record.</li><li>
Previous experience as MSL is preferred</li><li>
Relevant Therapeutic Area experience is preferred</li><li>
Strong demonstration of cross functional collaboration.</li><li>
Demonstrated ability to develop and foster peer-to-peer, credible relationships with health care professionals.</li><li>
Previous experience in the respective Therapeutic Area is preferred.</li><li>
Externally focused with proven exceptional external customer focus and building strong relationship with KOLs.</li><li>
Sound knowledge of the Healthcare System and of the research procedures as well as the ICH guidelines, GCP and other ethical guidelines relevant to the pharmaceutical industry.</li><li>
Ability to synthesize recent scientific information, analyze them within strategic and regulatory settings.</li><li>
MD, PharmD, Pharmacist, PHD and other life sciences with solid medical/technical background and proven competencies influencing skills, clinical research insight, business, and market knowledge.</li><li>
Externally focused with proven exceptional external customer focus and building strong relationship with KOLs.</li><li>
Sound knowledge of the Healthcare System and of the research procedures as well as the ICH guidelines, GCP and other ethical guidelines relevant to the pharmaceutical industry</li><li>
Ability to synthesize recent scientific information, analyze them within strategic and regulatory settings.</li><li>
Gulf experience in preferred.</li></ul><p></p><p><b><br>
Skills Desired</b></p><p>
Medical expertise, Communication, Compliance, Conflict Management, Cross-Functional Work, Customer Insights, Ethics, Healthcare Industry, Influencing Skills, Negotiation, Technical Skills</p></div><br>
<p></p>
</div><div><div><p><b>Why Novartis:</b> Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p><b>
Benefits and Rewards:</b> Read our handbook to learn about all the ways we&rsquo;ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards</p></div></div></div>
<br><div><div>Division
<div>International
</div></div><div>Business Unit
<div>Development
</div></div><div>Location
<div>Utd.Arab Emir.
</div></div><div>Site
<div>Dubai
</div></div><div>Company / Legal Entity
<div>AE01 (FCRS = AE001) Novartis Middle East FZE (Representative Office)
</div></div><div>Functional Area
<div>Research &amp; Development
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular
</div></div><div>Shift Work
<div>No
</div></div><div></div><div><p>Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.</p></div></div>

MSL Immunology Gulf

GluCare

<div><p><b>Job Summary:</b></p><p>
The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk and CRM operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, supporting the Contact Center as required, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills.</p><p></p><p><b>
Duties and Responsibilities:</b></p><p></p><h3 class="jobSectionHeader"><b>
1. Front Desk &amp; Patient Reception</b></h3><ul>
<li>Welcome, greet, and assist patients with a warm and professional approach.</li>
<li>Manage patient check-ins and check-outs, ensuring a smooth and efficient experience.</li>
<li>Provide essential information about the clinic&rsquo;s services, policies, and procedures.</li>
</ul><h3 class="jobSectionHeader"><b>2. Appointment &amp; Scheduling Management</b></h3><ul>
<li>Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists.</li>
<li>Manage appointment confirmations, reminders, and follow-ups to minimize no-shows.</li>
<li>Update and maintain accurate patient records in the electronic medical records (EMR) system.</li>
</ul><h3 class="jobSectionHeader"><b>3. Patient Experience &amp; Support</b></h3><ul>
<li>Serve as the primary contact for patient inquiries, concerns, and requests.</li>
<li>Assist patients with insurance verification and billing inquiries.</li>
<li>Provide clear guidance on clinic workflows, procedures, and digital health tools.</li>
</ul><h3 class="jobSectionHeader"><b>4. CRM Management &amp; Contact Center Support</b></h3><ul>
<li>Oversee CRM (Customer Relationship Management) system operations, ensuring accurate data entry and follow-ups.</li>
<li>Support the Contact Center when required, ensuring efficient patient communication and inquiry handling.</li>
<li>Help implement and enhance CRM workflows to improve patient engagement and satisfaction.</li>
</ul><h3 class="jobSectionHeader"><b>5. Administrative &amp; Operational Support</b></h3><ul>
<li>Maintain front-desk efficiency by managing daily administrative tasks.</li>
<li>Ensure a tidy, organized, and welcoming reception area.</li>
<li>Collaborate with medical and operations teams to optimize patient flow and minimize wait times.</li>
</ul><h3 class="jobSectionHeader"><b>6. Coordination &amp; Communication</b></h3><ul>
<li>Act as a liaison between patients, healthcare providers, and administrative teams.</li>
<li>Ensure effective internal communication to support seamless patient care.</li>
<li>Handle confidential patient information in compliance with data protection regulations.</li>
<li>Understand, follow, and support all hospital infection control programs.</li>
</ul><p></p><p><b>
Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred.</li>
<li>2+ years of experience in a front-desk, patient affairs, or customer service role (preferably in healthcare or hospitality).</li>
<li>Excellent communication and interpersonal skills, with a patient-first mindset.</li>
<li>Strong organizational and multitasking abilities in a fast-paced environment.</li>
<li>Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.</li>
<li>Fluency in English (Arabic is an advantage).</li></ul></div>

Patient Affairs Specialist - Healthcare (Al Barsha 2 - Grove Mall)

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A global healthcare company is seeking a Regional Director Medical Affairs in Dubai. This role will drive medical excellence and collaborate with cross-functional teams on scientific initiatives. Candidates must hold an MD, PhD or PharmD, and possess over five years of experience in Medical Affairs. Strong leadership and communication skills are essential. The position allows for hybrid work arrangements with regional travel involved.

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