medical call center agent

Albishara medical center

<p><b>Hiring: Medical Receptionist &amp; Call Center Agent (Arabic Speaker) &ndash; Sharjah</b></p><p>We are looking for <b>experienced Arabic-speaking Medical Receptionists and Call Center Agents</b> to join our medical facility in <b>Sharjah</b>.</p><p><b>Location:</b> Sharjah<br/><b>Position:</b> Medical Receptionist / Call Center Agent<br/><b>Language:</b> Arabic Speaker (mandatory)<br/><b>Salary:</b> AED <b>2500 &ndash; 3500</b> (based on experience)</p><p><b>✔ Requirements:</b></p><ul><li>Experience in <b>medical reception</b> or <b>medical call center</b> is a must</li><li>Strong communication and customer service skills</li><li>Ability to handle patient inquiries, appointments, and follow-ups</li><li>Knowledge of UAE medical insurance is an advantage</li><li>Professional, organized, and able to work in a fast-paced environment</li><li><b>How to Apply:</b></li></ul><p>Send your CV via WhatsApp to <b>050 292 4673 </b></p><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,500.00 per month</p>

Receptionist- Medical call center Agent (Arabic)

Pharmazone Kuwait

<p><b>Role Description:</b></p><p>This is a full-time on-site role as a Call Center Agent. The Call Center Agent will be responsible for handling incoming calls from customers, providing accurate and relevant medical advice, and referring callers to appropriate medical professionals if necessary. The Call Center Agent will also maintain up-to-date knowledge of medication and medical conditions, and conduct follow-up calls with customers as required:</p><ul><li>Receive&amp; handle customer orders through phone calls.</li><li>Enter the customer information into the system.</li><li>Perform the payment online task.</li><li>Receive, handle, track &amp; close the customer inquiries.</li><li>Receive the customer complaints&amp; feedback through the various communication channels, handle it and escalate it to the Customer Centric Agent for further closure.</li><li>Perform the job of medical consultancy and reply to all the customer inquiries.</li><li>Social Media Applications handling:</li></ul><p>1-Instagram Handling (Retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages).</p><p>2-WhatsApp Handling (Retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages, update the daily status with the daily offers).</p><p><b>QUALIFICATIONS &amp; EXPERIENCE:</b></p><p>1. Minimum Qualifications and Experience: Bachelor Degree of <b>Pharmacy</b> or any equal qualification.</p><p>2. Years of Experience: <b>Fresh graduate is preferred.</b></p><p>3. Language: Arabic, English</p><ul><li>Ability to work well in a team environment and take direction from supervisors</li><li>Fluency in both Arabic and English languages</li><li>Basic computer knowledge and experience with Microsoft Office suite</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Bachelor Degree in Pharmacy.</li></ul><p>Experience:</p><ul><li>pharmaceutical Call Center Agent: 2 years (Required)</li></ul>

Contact Center Agent

Rosmetic

<p>We are seeking a professional, confident, and patient-focused <b>Customer Service/Receptionist</b> to join our premium aesthetic clinic in Dubai. The ideal candidate is articulate, highly organized, and passionate about delivering an exceptional patient experience in a luxury healthcare environment.</p><p>Key Responsibilities</p><ul><li>Handle inbound calls to book, confirm, and reschedule patient appointments</li><li>Respond to patient inquiries regarding treatments, services, pricing, and clinic policies</li><li>Conduct outbound calls for appointment reminders, follow-ups, and client re-engagement</li><li>Professionally promote current services, treatment packages, and limited-time offers</li><li>Accurately update and maintain patient records within the CRM system</li><li>Coordinate closely with front desk staff, nurses, and doctors to ensure smooth patient flow</li><li>Maintain strict patient confidentiality and detailed call documentation</li></ul><p>Requirements</p><ul><li>Minimum 1 year of call center or customer service experience</li></ul><p><i>(Healthcare or medical aesthetics experience is a strong advantage)</i></p><ul><li>Excellent spoken English (additional languages are a plus)</li><li>Friendly, empathetic, and patient-centered communication style</li><li>Strong organizational skills and attention to detail</li><li>Ability to multitask in a fast-paced, client-focused environment</li><li>Professional phone etiquette and sales confidence</li></ul><p>What We Offer</p><ul><li>Opportunity to work in a premium medical aesthetics environment</li><li>Supportive and professional team culture</li><li>Growth and career development opportunities within the clinic</li><li>Competitive salary package</li></ul><p>Location Requirement</p><ul><li>Dubai (Required)</li><li>Must reliably commute or plan to relocate before starting work</li></ul><p>Preferred Experience</p><ul><li>Medical Call Center Agent: 1 year</li></ul><p>Job Types: Full-time, Permanent</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul><p>Experience:</p><ul><li>medical call center agent: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Work Location: In person</p>

Customer Service/Receptionist

Concord Hospital

<div><div><div>Summary</div></div><div><div><div><div><div>
Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.</div><div>
Education</div><div>
High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred.</div><div>
Certification, Registration &amp; Licensure</div><div>
None required.</div><div>
Experience</div><ul><li><div>
Excellent communication skills</div></li><li><div>
Ability to problem solve</div></li><li><div>
Demonstrates accuracy and attention to detail</div></li><li><div>
Ability to thrive in a self-directed, work environment</div></li><li><div>
Ability to handle a high call volume environment while maintaining professionalism and high performance</div></li><li><div>
Strong computer and keyboard skills required (Words per minute will be asked upon interview)</div></li><li><div>
Knowledge of medical office and hospital operations a plus</div></li><li><div>
Familiarity with medical terminology a plus</div></li></ul><div>
Responsibilities</div><ul><li><div>
Answer incoming calls and triage appropriately</div></li><li><div>
Schedule appointment in the electronic medical record</div></li><li><div>
Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.</div></li><li><div>
Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment.</div></li><li><div>
Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.</div></li><li><div>
Obtains and verifies insurance and demographic information. Reconciles work lists and reports.</div></li><li><div>
Facilitates patient care between primary, specialty, and ancillary services.</div></li><li><div>
Supports a culture of &ldquo;yes&rdquo; In support of a patient centered medical home.</div></li><li><div>
Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.</div></li><li><div>
Performs other duties as assigned.</div></li></ul></div></div></div></div><div>
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.</div><div><div>
Know Your Rights: Workplace Discrimination is Illegal</div></div><div>
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.</div><div>
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.</div><div>
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.</div><div>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.</div><div>
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.</div><div>
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.</div><div>
The employee is occasionally exposed to airborne pathogens.</div><div>
The noise level in the work environment is usually moderate.</div></div>

Call Center Agent | Patient Contact Center| Full Time | Days

APLA Health

<div><p><b>Requisition #: </b>48849</p><p><b>
Status:</b> Full-time, Non-Exempt</p><p><b>
Schedule:</b> Monday &ndash; Friday, 8AM &ndash; 5PM
</p><p><b>Onsite or Hybrid:</b> Onsite
</p><p><b>Bilingual (English/Spanish):</b> Yes: Spanish Assessment required prior to offer.</p><p>
</p><p><b>POSITION SUMMARY:</b></p><p>
Under the direction of the Contact Center Manager, the Contact Center Specialist is responsible for handling inbound and outbound calls to and from patients and scheduling medical appointments.
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Handle inbound and outbound patient calls and provide accurate, satisfactory answers to their queries and concerns.</li><li>
Assist patients with understanding the limitations of certain services and assist them in finding a solution to their concerns.
</li><li>Handle all scheduling calls and transfer other calls/patient inquires as appropriate.</li><li>
Schedule patient appointments according to clinic scheduling protocols.</li><li>
Register patients in eClinicalWorks according to clinic protocols.</li><li>
Verifies patients&rsquo; insurance coverage and if patient is out of network, unassigned to APLA Health, or uninsured, refers patient to enrollment team.
</li><li>Protects patients' rights by maintaining strictest confidentiality of personal and financial information; adhering to all HIPAA guidelines/regulations.</li><li>
Maintains patient accounts in eClinicalWorks by obtaining, recording, and updating personal and financial information.</li><li>
Exhibit cultural competency with the LGBTQ+ population, underrepresented and underserved communities, and populations living with/at high risk of contracting HIV.</li><li>
Work with the referral coordinator and/or referring agencies to coordinate patient appointments.</li><li>
Work with the patient engagement and retention specialist to coordinate ED/ER follow up patient appointments.</li><li>
Coordinate auxiliary services to assist patients with barriers to access to healthcare (e.g. interpreter services, transportation).</li><li>
Ensure privacy protocols and regulations (e.g. HIPAA) are followed in order to keep patient protected health information safe and secure.</li><li>
Coordinate with other call center agents to improve customer service.</li><li>
Effectively communicate with clients/patients in English and Spanish as required per aforementioned job duties.</li></ul><p>
</p><p>OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.</p><p>
On occasion, based on business necessity, staff may be required to work a non-standard schedule.
</p><p><b>REQUIREMENTS:</b></p><p>
Training and Experience:</p><ul><li>
High school diploma or GED required.
</li><li>At least two (2) years&rsquo; experience working in a medical office or two (2) years of other customer service experience preferred.
</li><li>Knowledge about insurance plans as well as Medi-cal/Medicare strongly preferred.</li><li>
Bilingual required &ndash; English/Spanish.</li></ul><p>
Knowledge of:</p><ul><li>
Basic computer software (Microsoft Office Suite)</li><li>
Call Center operations</li><li>
HIPAA and OSHA guidelines</li><li>
eClinicalWorks or similar electronic health record system</li><li>
Ring Central or similar phone system</li><li>
Managed care eligibility
</li><li>Healthcare insurance plans (Medicaid, Medicare, and private/commercial plans; including dental and/or mental health preferred)</li></ul><p>
Ability to:</p><ul><li>
Participate as an effective member of a large service-providing agency</li><li>
Demonstrate non-judgmental and compassionate care towards the LGBTQ+ population, underprivileged and underserved communities, and populations living with/at high risk of contracting HIV</li><li>
Be customer service oriented</li><li>
Possess great active listening skills</li><li>
Strong telephone etiquette
</li><li>Maintain strictest confidentiality of patients</li><li>
Maintain a strict discipline in time management</li><li>
Operate standard office equipment
</li><li>Demonstrate excellent written and verbal communication skills</li><li>
Perform word processing and data entry tasks</li><li>
Meet assigned deadlines
</li><li>Complete assigned tasks with minimal supervision</li><li>
Communicate effectively with patients, staff, peers, and superiors</li></ul><p>
</p><p><b>WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
</b></p><p>This is primarily an office position that requires only occasional bending, reaching, stooping, lifting and moving of office materials weighing 25 pounds or less. The position requires daily use of a personal computer and requires entering, viewing, and revising text and graphics on the computer terminal and on paper.</p><p>
</p><p><b>SPECIAL REQUIREMENTS:</b></p><p>
Covid Vaccination and booster required or medical/religious exemption.</p><p>
Equal Opportunity Employer: APLA Health is an Equal Opportunity Employer.</p></div><p></p>

Contact Center Specialist

Allegheny Health Network

<div><h2 class="jobSectionHeader"><b>Company :
</b></h2>Allegheny Health Network
<h2 class="jobSectionHeader"><b>Job Description :
</b></h2><p><b>GENERAL OVERVIEW:
</b></p><p>This job is responsible for answering calls received into the centralized call center. The Representative will use the appropriate procedures, tools and equipment to answer inquiries to provide First Call Resolution as often as possible. This level of representative will handle routine inquiries which will have a well-defined protocol as well as some more complex inquiries.<br>
</p><p><br>
<b>ESSENTIAL RESPONSIBILITIES
</b></p><ul><li>Phone work - Assisting patients with all requests and specialties during business hours (8:00am-5:00pm). Promptly answers a multiple line telephone system and processes complex medical service requests in a confidential manner with strict adherence to policies and procedures. Ascertains the reason for a patient's call. Follows established protocol and uses independent judgment to appropriately refer a patient to a physician or specialist as necessary. Maintains department productivity levels for customer satisfaction. (85%)
</li><li>Working with leadership on professional development, Maintains department productivity levels for customer satisfaction. (10%)
</li>Performs other duties as assigned or required by management. (5%)<br>
<li>
</li></ul><p><br>
<b>QUALIFICATIONS:
</b></p><p>Minimum
</p><ul><li>High School/GED
</li><li>Customer service <b>OR </b>Physician scheduling experience<br>
</li></ul><p><br>
Preferred
</p>1 year in a Call Center role<br>
<ul><li>
</li></ul><p><br>
<b><i>Disclaimer: </i></b><i>The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
</i><br>
<br>
<b><i>Compliance Requirement </i></b><i>: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.<br>
</i></p><p><br>
<i>As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company&rsquo;s Handbook of Privacy Policies and Practices and Information Security Policy.
</i><br>
<br>
<i>Furthermore, it is every employee&rsquo;s responsibility to comply with the company&rsquo;s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.
</i></p><p></p><p><b>Pay Range Minimum:
</b></p>$19.00
<p></p><p><b>Pay Range Maximum:
</b></p>$27.74
<p></p><p><i>Base pay is determined by a variety of factors including a candidate&rsquo;s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.
</i></p><p></p><p>Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
</p><p></p><p>We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.
</p><p></p><p>For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
</p><p></p><p>California Consumer Privacy Act Employees, Contractors, and Applicants Notice</p></div>

Patient Care Advocate

MaxRemind

<p><b>Job Title:</b> Patient Help Desk Officer</p><p><b>Job Description:</b><br/>MaxRemind is seeking a Patient Help Desk Officer to handle patient calls and provide basic assistance regarding billing, payments, and insurance queries. The ideal candidate should have strong communication skills and the ability to maintain professionalism while interacting with patients.</p><p><b>Responsibilities:</b></p><ul><li>Answer incoming patient calls in a professional and courteous manner.</li><li>Respond to basic questions related to billing, payments, and insurance.</li><li>Accurately document patient interactions in the system.</li><li>Maintain patient confidentiality and comply with HIPAA regulations.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree.</li><li>Willingness to work in the night shift.</li><li>Strong verbal and written communication skills in English.</li><li>Customer service experience (healthcare or call center preferred).</li></ul><p><b>What We Offer:</b></p><ul><li>Competitive salary package.</li><li>Dinner and tea provided.</li><li>Professional growth and development opportunities.</li><li>Supportive work environment.</li></ul><p><b>Location:</b> Near Old Airport Road, Fazal Town Phase 2, Rawalpindi<br/><b>Shift:</b> 7:00 PM &ndash; 4:00 AM (Mon&ndash;Fri)<br/><b>Job Type:</b> Full-time (Onsite)</p><p><b>How to Apply:</b><br/>Send your CV to <b>hr@maxremind.com</b> or contact <b>051-5161232</b></p><p>Pay: Rs30,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Patient Help Desk

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