medical call center representative

The Children's Clinic of Fredericksburg

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul></div><div><div><b>About Us</b></div>
<div>DoorStep Urgent Care, in partnership with the Children's Clinic of Fredericksburg, is a fast-growing pediatric mobile urgent care startup delivering compassionate, high-quality healthcare directly to families at their DoorStep. We&rsquo;re reimagining pediatric urgent care by offering accessible, parent-friendly care that meets families where they are&mdash;literally. As we continue to grow and expand our impact across Virginia, we are looking for a driven, strategic, and solutions-oriented leader to join our team.<br>
</div><div><b>Position Summary</b><br>
The Medical Call Center Representative serves as a primary point of contact for patients and families, handling incoming and outgoing calls with professionalism, accuracy, and compassion. This role is responsible for appointment scheduling, patient communication, message management, and basic clinical intake support while ensuring a positive patient experience. The ideal candidate is customer-service driven, detail-oriented, and able to manage high call volumes in a healthcare setting.<br>
</div><div><b>Key Responsibilities</b><br>
</div><div><b>Patient Communication &amp; Call Handling</b></div>
<ul><li>Answer inbound calls promptly and professionally.</li>
<li>Provide accurate information regarding clinic services, hours, and policies.</li>
<li>Address patient questions and concerns with empathy and professionalism.</li>
<li>Route calls and messages to appropriate clinical or administrative staff.</li>
<li>Maintain a calm and supportive demeanor when handling urgent or sensitive situations.</li>
</ul><div><b>Scheduling &amp; Appointment Management</b></div>
<ul><li>Schedule, confirm, and reschedule appointments in the Electronic Health Record (EHR) system.</li>
<li>Verify patient demographics and insurance information during calls.</li>
<li>Communicate appointment instructions, preparation requirements, and follow-up details to patients and families.</li>
<li>Coordinate referrals or follow-up appointments as directed.</li>
</ul><div><b>Clinical Message Management</b></div>
<ul><li>Collect and document patient symptoms or concerns accurately for provider review.</li>
<li>Triage non-emergent clinical calls according to established protocols.</li>
<li>Ensure timely delivery of messages to providers and clinical teams.</li>
<li>Follow up with patients as instructed by providers or clinic leadership.</li>
</ul><div><b>Documentation &amp; Administrative Support</b></div>
<ul><li>Accurately document all call interactions in the EHR or call management system.</li>
<li>Maintain confidentiality and comply with HIPAA regulations.</li>
<li>Assist with outbound calls related to appointment reminders, results notification, and follow-ups.</li>
<li>Support call center metrics and performance standards, including call volume and response times.</li>
</ul><div><b>Team Collaboration &amp; Operations</b></div>
<ul><li>Work collaboratively with clinical staff, front office teams, and leadership to support smooth clinic operations.</li>
<li>Participate in staff meetings, trainings, and quality improvement initiatives.</li>
<li>Assist with additional administrative duties as assigned.</li></ul><br>
<div><br>
</div><div><b>Qualifications</b></div>
<ul><li>High school diploma or equivalent required.</li>
<li>Prior experience in a medical call center, healthcare office, or customer service role preferred.</li>
<li>Knowledge of medical terminology and healthcare workflows preferred.</li>
<li>Strong computer skills; familiarity with EHR systems (NextGen experience preferred).</li>
<li>Excellent verbal communication and active listening skills.</li>
<li>Ability to multitask and manage high call volumes in a fast-paced environment.</li>
<li>Professional demeanor with strong customer service focus.</li>
<li>Strong scheduling experience preferred.</li></ul><br>
<div><br>
</div><div><b>Benefits/Perks</b></div>
<ul><li>Competitive Compensation</li>
<li>Medical, dental, and vision insurance</li>
<li>401K matching</li>
<li>Training and development</li></ul><br>
<div><br>
</div><div><b>Why Join Us?</b></div>
<ul><li>Be part of an innovative, mission-driven team redefining how families access pediatric care.</li>
<li>Enjoy a collaborative and supportive startup culture with opportunities for growth.</li>
<li>Make a lasting impact in the community by helping build a scalable and compassionate healthcare model.</li></ul></div></div>

Medical Call Center Representative

Chapa-De

<div><b>Job Description:</b><br>
<br>
Shift: Mon,Tue,Wed,Thu,Fri<p><br>
Come join the Call Center Team! Be the First Voice of Compassion - Connecting Patients to Care, the Chapa-De Way in Grass Valley.
</p><p>Pay: $23.20-$25.00
</p><p><b>Benefit Highlights:</b></p><ul><li>
Employer-paid Health Insurance (medical, dental and vision): 100% for employee and 80% for dependents.</li><li>
17 days PTO per year, 11 Paid Holidays, 8+ Sick Days (1 hour for every 30 hours worked)</li><li>
Retirement Plan with 6% match</li></ul><p><b>
Your Responsibilities:</b></p><ul><li>
Field inbound calls from patients with professionalism and compassion</li><li>
Schedule appointments and coordinate with healthcare providers</li><li>
Provide accurate information on services, procedures, and general health inquiries</li><li>
Escalate urgent matters to appropriate medical staff promptly and efficient</li></ul><br>
<b>
Experience and Skills:</b><p><b>
Qualifications:</b></p><ul><li>
High school diploma or GED.</li><li>
1-year hands on experience answering high volume phone calls</li><li>
Proficiency using a computer, preferably health record systems.
</li><li>Strong customer service approach to problem solving situations.</li><li>
Basic knowledge of medical terminology.</li></ul><p></p><p><b>
About Us: </b>Chapa-De is a non-profit community outpatient health center with a mission to advance the health and well-being of American Indians and low income individuals living in our communities by providing convenient access to high quality, compassionate care. Clinics located in Auburn, CA and Grass Valley, CA.
</p><p>Chapa-De recognizes that our strength lies in our people. We are committed to the principles of equal employment and complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is the intent of Chapa-De to maintain a work environment free of harassment, discrimination, or retaliation. We are dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment. Chapa-De provides reasonable accommodation to enable qualified individuals with disabilities to perform the essential functions. Please tell us if you require a reasonable accommodation. We comply with California Department of Public Health Requirements. This may include, but not limited to, masking during flu season for employees who decline an annual flu vaccine. Preference in filling vacancies will be given to qualified Indian applicants in accordance with the Indian Preference Act (Title 25, U.S. Code, section 472 &amp; 473).<br>
</p><p></p><p><br>
From: Chapa-De</p></div>

Private FP Clinic

<p>We are seeking a <b>Medical Phone Scheduler </b>to join our team! Looking for someone outgoing and bubbly, with patience and empathy for others. Must have previous experience with phones and customer service. We are a very successful, but extremely busy Family Practice with an extremely high call volume! We need strong, resilient, confident personalities!</p><p>Epic software experience preferred.</p><p>Job duties and responsibilities include, but are not limited to:</p><p>Scheduling appointments for patients.<br/>Answering telephones promptly and in a polite and professional manner.<br/>Obtaining and entering accurate demographic and insurance information.<br/>Answering questions and sending messages to providers on behalf of patients.<br/>Reviewing and responding to patient emails.</p><p>MUST HAVE MEDICAL AND HIGH CALL VOLUME EXPERIENCE.</p><p>This position is remote, but will require 3 weeks of training IN OFFICE.</p><p><b>This is also full-time, please do not apply if you are looking for something less than that.</b></p><p><b>Schedule hours will be 8:20am-5:00pm, Monday through Friday.</b></p><p>Must have excellent grammar, spelling and punctuation.</p><p><b>Please take the associated typing test, and include your score with your application.</b></p><p><b>https://www.typingtest.com/</b></p><p>Check us out! www.healthylivingpc.com</p><p>Job Type: Full-time</p><p>Pay: From $20.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Work Location: In person</p>

VCloud

<div>
 <p>
  <strong>
   Overview
  </strong>
 </p>
 <p>
  The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate and effective responses to inquiries regarding pharmaceutical products and services. The CER uses approved reference materials, product training, and healthcare expertise to provide first-call resolution or escalate issues to the appropriate external departments.
 </p>
 <p>
  Key performance metrics, including call handling and quality goals, will be assigned and periodically reviewed by the VCloud Management Team to ensure consistent achievement or exceeding of these objectives.
 </p>
 <p>
  <strong>
   Role and Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull;Customer Interaction
 </p>
 <p>
  o Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
 </p>
 <p>
  o Build rapport with customers, maintaining strong internal and external customer relationships.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Pharmaceutical Product Support
 </p>
 <p>
  o Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
 </p>
 <p>
  o Communicate specific product messaging effectively and consistently as required by the client.
 </p>
 <p>
  &bull; Escalation and Compliance
 </p>
 <p>
  o Evaluate and escalate customer inquiries to external departments as appropriate.
 </p>
 <p>
  o Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Documentation and Reporting
 </p>
 <p>
  o Accurately record customer interactions in the CRM system or escalation forms.
 </p>
 <p>
  o Manage all project work, including call handling and after-call documentation, within the assigned timeframe.
 </p>
 <p>
  &bull; Training and Development
 </p>
 <p>
  o Complete and maintain all required training and acknowledgment logs within the specified deadlines.
 </p>
 <p>
  o Share suggestions, technical issues, and best practices with team members and supervisors.
 </p>
 <p>
  <strong>
   Qualifications and Education Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Experience
 </p>
 <p>
  o C2 &ndash; Mastery/Proficiency in English
 </p>
 <p>
  o Minimum of 2 years of previous call center experience; required.
 </p>
 <p>
  o Previous medical background experience, such as medical education, clinical/pharmacy work history, or medical call center experience; required.
 </p>
 <p>
  o Experience providing medical information and customer service to healthcare professionals; strongly preferred.
 </p>
 <p>
  &bull; Education
 </p>
 <p>
  o Bachelor&rsquo;s degree graduate; required.
 </p>
 <p>
  o Valid, active LPN, RN, or Pharmacy license; preferred.
 </p>
</div>


Customer Experience Representative

The Ohio State University Wexner Medical Center

<div><p><b>Scope</b> <b>of</b> <b>Position</b></p><p>
Serves as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; overhead and digital paging; public address announcements; answering, communicating and documenting emergent calls; handles after hours answering service calls; database and on call schedule maintenance; help desk for pager issues; weekend on call rotations; trains new staff; other duties as assigned.</p><p></p><p><b>
Position</b><b> </b><b>Summary</b></p><p>
Responsible for superior front line customer service while processing internal and external calls through an integrated computer telephony system. This role involves multi-tasking within multiple computer applications and the ability to think critically in a fast passed always on environment. Having the ability to quickly gather critical information and electronically communicate to the correct emergent team is vital to this role. A welcoming attitude to quickly learn and adapt to ongoing changes in technology is essential. Our operators take pride in caring for our patients, whether its processing patient inquires during the day or handling after hours calls and paging the on-call providers in the evenings.</p><p></p><p><b>
M</b><b>inimum</b><b> </b><b>Qualifications</b></p><ul><li><p><b>
Must be available to work Monday - Friday, 3 pm to 11 pm and every other weekend.</b></p></li><li><p>
High School graduate or GED certificate required with competent computer and data entry skills.</p></li><li><p>
Experience in healthcare and or call center setting with multi-line phone skills preferred.</p></li></ul><p></p><p><b>
Our Comprehensive Employee Benefits Include</b></p><ul><li><p>
An array of retirement plan options, each with a generous employer contribution.</p></li><li><p>
Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.</p></li><li><p>
Paid vacation and sick leave, including short and long-term disability and paid parental leave.</p></li><li><p>
Get the most out of the Public Service Loan Forgiveness program.</p></li><li><p>
And much more!</p></li></ul><p></p>
Regular 40 Varying Shifts</div>

Switchboard Operator - 2nd Shift

HARBIN CLINIC

<div><div><div><div><div><div><div>Back to Search Results
</div></div></div></div><div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Patient Access &amp; Care Team Rep (Remote)</b></h1>
<p>Remote, United States<br>
Job ID: R153263-OTHLOC-Job-5FPosting-5FLocation-5FRemote
<br>
Shift: Various
<br>
Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
12700 Enterprise Corporate - Patient Access &amp; Care Team: IL/WI Operations<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
This is a remote position. Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</p><ul><li><p><b>
This position begins with four weeks of MANDATORY training (you must be available for the entirety of training). We are currently accepting applications for our April 6 and 20 training classes. If you have any scheduling conflicts which would prevent you from being available for training, please wait for a future posting to apply to one of our upcoming training classes. Training hours are Monday to Friday from 8:00am to 4:30pm Central Time (9:00am to 5:30pm Eastern Time).</b></p></li></ul><p></p><ul><li><p><b>
After training is complete, you will move into your permanent shift. Available permanent schedules will be discussed during interview process. There are a variety of permanent shifts available and many do include working a weekend day each week. You will be able to choose your permanent schedule at time of offer from what shifts are available at that time.</b></p></li></ul><p></p><p><b>
Pay Range</b></p>
$21.45 - $32.20<p></p><p>
MAJOR RESPONSIBILITIES:</p><p>
Uses protocols, facility/provider information, and established policies and procedures to seamlessly link the patient experience between the Patient Access &amp; Care Team (PACT) and the practice site.</p><p></p><p>
Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.</p><p></p><p>
Has the ability to recognize complex non-clinical problems and questions and escalates for resolution when needed.</p><p></p><p>
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information, verifies insurance coverage, and may collect co-pays, deductibles, and previous balances. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements. Updates financial responsibility and other data when changes or additions occur and communicates to patients as appropriate.</p><p></p><p>
Provides referrals to physicians/providers. Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with customer information.</p><p></p><p>
Identifies emergent calls based on information provided by caller and department guidelines. Follows the process for immediate transfer to Registered Nurse for triaging or appropriate more experienced staff for resolution. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.</p><p></p><p>
Determines the level of care needed by patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.</p><p></p><p>
Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.</p><p></p><p>
Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.</p><p></p><p>
Performs additional duties based on department needs such as faxing, updating medical records, logs, and reports, managing files/databases, assisting with entering, gathering, organizing, and compiling data for reports.</p><p></p><p>
Maintains knowledge and efficient utilization of all information systems utilized by the department.</p><p></p><p><b>
Licensure, Registration and/or Certification Required:</b></p><p>
None Required.</p><p></p><p><b>
Education Required:</b></p><p>
High School Graduate.</p><p></p><p><b>
Experience Required:
</b></p><p>Experience in healthcare preferred.</p><p>
Experience in a call center preferred, or other applicable customer service-related area.</p><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><p>
Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment.</p><p></p><p>
Basic knowledge of medical terminology is helpful, but not required.</p><p></p><p>
Basic understanding of computers and desktop software packages.</p><p></p><p>
Ability to work in a fast paced environment, handling a variety of customer/patient needs.</p><p></p><p>
Basic multitasking and problem solving skills, as well as organization and prioritization skills.</p><p></p><p>
Ability to use/manage a multiple-line telephone system.</p><p></p><p>
Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.</p><p></p><p>
Strong verbal communication skills and ability to interact with a diverse customer population.</p><p></p><p>
Ability to provide excellent customer service and follow up. Ability to converse with customers/patients while researching and documenting the call on multiple systems.</p><p></p><p>
Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.</p><p></p><p>
Ability to work a variety of hours based on departmental business needs.</p><p></p><p><b>
Physical Requirements and Working Conditions:</b></p><p></p><p>
Must have functional vision, touch, speech, and hearing.<br>
<br>
Required to sit most of the workday.<br>
<br>
Operates all equipment necessary to perform the job.<br>
<br>
Exposed to normal office environment and/or remote work environments.</p><p></p><p><i>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p><p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>This is a remote position. Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</div></div></div></div></div></div></div><div></div>

Patient Access & Care Team Rep (Remote)

JP McHale Pest Management, LLC

<p><b>Call Center Representative / Dispatch / Customer Service Representative</b></p><p><b>Call Center - Customer Service Representative</b></p><p><b>Location:</b> Buchanan, NY (On-site. No remote or hybrid work.)</p><p><b>Pay Range:</b> $21 - $23 / hr (depending on experience)</p><p><b>JP McHale Pest Management LLC, an Anticimex Company, </b>is a top professional pest control company.</p><p><b>Qualifications for Customer Service Representative:</b></p><ul><li>Exceptional customer service and phone skills</li><li>Excellent communication skills</li><li>Ability to multitask in a fast-paced call center environment.</li><li>Strong attention to detail with problem-solving capabilities</li><li>Strong listening skills</li><li>Ability to achieve our call center goals.</li><li>Proficient at typing &amp; comfortable with computers</li></ul><p><b>Responsibilities of the Customer Service Representative:</b></p><ul><li>Answer inbound customer calls in a fast-paced environment.</li><li>Empathize &amp; understand customer's urgent need for service.</li><li>Create Tickets and Schedule the customer's appointment.</li><li>Answer customer questions and provide service information.</li><li>Communicate with customers via chat or email.</li><li>Coordinate and communicate with other internal departments.</li><li>Be prepared to complete other duties delegated on an as-needed basis.</li><li>No Pest Control Experience Needed- <i>We will train you!</i></li></ul><p><b>Benefits- </b>Enrollment Eligibility Begins the 1st Month Following the Date of Hire</p><ul><li>Paid Holidays</li><li>Paid Sick Time &amp; Vacation</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Medical Insurance</li><li>401 (k) Matching</li></ul><p><b>At Anticimex, we are driven by our Purpose:</b><br/>To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions</p><p>Job Type: Full-time</p><p>Pay: $21.00 - $23.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>Do you have work experience in a high-volume call center within the last 2 years?</li><li>How many words-per-minute can you type?</li></ul><p>Experience:</p><ul><li>Data entry: 1 year (Preferred)</li><li>Microsoft Office: 3 years (Preferred)</li></ul><p>Work Location: In person</p>

Customer Service Representative

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Patient Access & Care Team Rep (Remote)

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