medical call center representative

American Health Connection

<p><b>REMOTE Patient Services Representatives (Bilingual Korean)</b></p><p><b>100% Remote Patient Services Representative jobs (Bilingual Korean preferred) </b>at American Health Connection (AHC). The Patient Services Representatives (PSR) are <b>regular, full-time employees with virtual training, benefits, and are 100% remote. No contracts!</b> This is a remote job, but you&rsquo;ll still be an active, visible part of the team. We want to stay engaged with you so we use the webcam for onboarding, training, meetings, no recording, just like being visible in the office (but with better coffee and comfier clothes). IMMEDIATE HIRING!</p><p><b>FULL-TIME DAY SHIFTS AVAILABLE: </b><br/><b>Monday &ndash; Friday and must be available for rotating 4th weekends.</b><br/>Hourly Rate Starts At $17.00<br/>We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!</p><p>Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three.<br/>&middot; We prefer candidates with recent high-volume medical scheduling experience in a call center environment. Each PSR can expect to handle 80+ calls back-to-back per shift.<br/>&middot; Must have 2 years recent medical office experience. Electronic medical record system (EMR/EHR) experience.<br/>&middot; Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.<br/>&middot; Must have a sense of urgency in assisting patients.<br/>&middot; We require a private, noise-free, HIPAA-compliant space at home.<br/>&middot; High school diploma or equivalent.<br/>&middot; Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient in computer technical knowledge.</p><p>Equipment not required until after receiving the offer letter. Equipment is not required for the interview appointment.</p><p>*<b>**Computer Requirements:</b> Must be a desktop computer. Laptops and Chromebooks do not meet HIPAA compliance. Must be home-based.<br/>Computer Type: Mini, Full Tower, All-in-One<br/>Operating System: Windows 11; Mac OSX Monterey or newer<br/>Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)<br/>Memory (RAM): 8GB or higher<br/>***Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended<br/>Input Device: A proper non-mechanical USB wired keyboard and mouse are required<br/>***Internet Requirements: Cable or Satellite Only &ndash; Wifi/cellular hotspots not acceptable.<br/>Internet Provider Type: Cable Internet or Starlink Satellite connection<br/>Computer Internet Connection: Wired Ethernet connection<br/>Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum<br/>Consistent and reliable internet service is required.<br/>***Webcam Requirements: A functional built‐in or external webcam is required<br/>***Cellular Phone: A cellular phone is required for software two‐factor authentication.</p><p>Must reside in the continental United States. Military Partnership</p><p>Job Type: Full-time</p><p>Pay: $17.00 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Do you have a HIPAA-compliant, noise-free, and private place in your home to work and use your computer?</li><li>A desktop computer and Internet speed of 60 Mb/Sec download and 15 Mb/Sec upload is required for this position. Are you willing to meet these requirements?</li><li>Are you bilingual? Other than English, which languages do you speak?</li><li>List Electronic Medical Records software you have experience using.</li><li>List the medical specialties you have experience in (Primary Care, Urology, etc)</li><li>When was the last time (month and year) you scheduled patient medical appointments?</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Medical office: 2 years (Required)</li></ul><p>Work Location: Remote</p>

Medical Call Center Representative - REMOTE (Bilingual Korean Speaking)

Community Health Care

<div><p>Community Health Care is a leading non-profit organization that offers quality health care to underserved patients in Pierce County. We provide comprehensive family practice care, including medical, dental, pharmacy, and behavioral health services in our seven clinics. We seek to continuously improve our commitment and service to our patients and community.</p><p>
</p><p>We want you to join us in our mission to provide the highest quality healthcare with compassionate and accessible service for <b>all.</b></p><p>
</p><p><b>We offer a competitive benefits package including Medical, Dental, Paid Vacation, Sick Leave, 12 Paid Holidays, Life Insurance, Flexible Spending Account, Continuing Education, Employee Assistant Program and more!
</b></p><p></p><p>We are looking for <b>Call Center Representative </b>to join our clinics!<b> </b>The Call Center Representative is responsible for a variety of receptionist, clerical, and billing duties, such as answering and screening phone calls, taking messages, scheduling patient appointments, checking in patients, obtains billing information, providing patient account assistance, plus maintaining medical charts. They also assist patients with filling out information for registration, letters, medical records, and insurance forms.
</p><p>High School Diploma plus 1 year experience as a Medical Receptionist/Medical Call Center Representative or combination of relevant experience and education.
</p><p></p><p>We encourage anyone with a relevant combination of education and experience to apply.</p></div>

Call Center Representative

Medical Offices of Manhattan

<p>Job Title: Call Center Representative</p><p>Responsibilities:<br/>- Answer incoming calls and respond to patient inquiries in a professional and courteous manner<br/>- Provide accurate information about appointment, services, and policies to patients<br/>- Maintain patients records by updating account information and documenting interactions<br/>- Follow communication scripts to ensure consistent and effective customer service<br/>- Escalate unresolved issues to appropriate departments for further investigation and resolution<br/>- Meet or exceed call center performance targets, including quality assurance and customer satisfaction metrics<br/>- Collaborate with team members and supervisors to improve processes and enhance the overall customer experience</p><p>Skills:</p><p>-Medical Medical office experience: 1 - 2 years (Required)<br/>- Excellent phone etiquette with the ability to communicate clearly and effectively<br/>- Strong customer service skills with a focus on providing exceptional service<br/>- Knowledge of medical terminology and medical office procedures is a plus<br/>- Bilingual in English and other languages is a plus, as it allows for effective communication with a diverse customer base<br/>- Proficient in data entry and navigating computer systems accurately and efficiently<br/>- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment<br/>- Strong problem-solving skills with the ability to think quickly on your feet</p><p>At our company, we value our employees and offer a supportive work environment that encourages growth and development. We provide comprehensive training to ensure you have the knowledge and skills needed to excel in your role as a Call Center Representative.</p><p>If you are a motivated individual who is passionate about delivering excellent customer service, we would love to hear from you. Apply today to join our dynamic team!</p><p>Job Type: Full-time</p><p>Pay: $22.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Parkland Health

<div>Location: Empire Center: 8th FLR<br>
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Primary Purpose<br>
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Responds to various inbound phone calls, emails, and electronic requests to assist patients, business staff, and medical staff. Schedules routine and complex appointments for all Parkland patients in a manner that ensures optimal use of providers time and patient satisfaction.<br>
<br>
MINIMUM SPECIFICATIONS<br>
<br>
Education<br>
<ul><li>
High school diploma or GED required.</li></ul><br>
Experience<br>
<ul><li>
Three (3) years of customer service experience, preferably in a medical, health care and or call center.</li><li>
One (1) year of referral management and/or insurance plan identification is preferred.</li></ul><br>
Equivalent Education and/or Experience<br>
<ul><li>
May have an equivalent experience to substitute for the education requirements.</li></ul><br>
Certification/Registration/Licensure<br>
<ul><li>
Medical Terminology Course Certificate preferred.</li></ul><br>
Required Tests for Placement<br>
<ul><li>
Must be able to type 20 words per minute with a maximum of 3 errors.</li><li>
Must be able to successfully pass Customer Service and Spelling tests with a minimum score of 80%.</li></ul><br>
Skills or Special Abilities<br>
<ul><li>
Must be able to communicate effectively with all hospital personnel, patients and visitors.</li><li>
Must be detailed oriented.</li><li>
Must be able to solve problems within the guidelines of established policies and procedures.</li><li>
Must demonstrate a positive demeanor, good verbal and written communication skills, and a professional appearance and approach.</li><li>
Bilingual skills preferred.</li></ul><br>
Responsibilities<br>
<ul><li>
Assists patients in various avenues of obtaining access to care such as appointment scheduling, referral processing, medication refill requests, insurance coverage updates, and/or access to electronic portals like MyChart, etc</li><li>
Performs registration functions, gathers data elements to include verifying patient identification, patient demographics, and all third-party funding payors.</li><li>
Verifies patient information, updates patient demographics.</li><li>
Maintains awareness of specialty clinic pre-clinical acceptance guidelines and scheduling instructions.</li><li>
Ensures all entries into patient medical records are clear, concise, and in accordance with documentation standards.</li><li>
Properly utilizes and makes updates to / from clinical recall / wait list in accordance with clinic procedures.</li><li>
Identifies and updates patient funding information; communicates financial responsibility including co-payments and fees; completes benefit verification as required by financial classification; educates patient on financial classification process.</li><li>
Responds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails, and electronic requests.</li><li>
Identifies emergent health situations based on caller information and activation appropriate response team in accordance with department procedures.</li><li>
Maximizes personal flexibility to assist in closing scheduling gaps as needed.</li><li>
Uses assigned desktop / laptop and any applicable hardware, software in accordance with departmental procedures and Parkland policies.</li><li>
Stays abreast of personal performance results; maintain acceptable productivity and quality standards as established by management.</li><li>
Participates in team building and other morale booster activities.</li><li>
Reports to leadership or via defined reporting tool any safety concerns, policy concerns as needed.</li><li>
Completes job required training by assigned due dates.</li></ul><br>
Job Accountabilities<br>
<ul><li>
Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.</li><li>
Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.</li><li>
Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.</li></ul><br>
<b>
Requisition ID:</b> 986838</div>

Access Center Specialist

HARBIN CLINIC

<div><div><div><div><div><div><div>Back to Search Results
</div></div></div></div><div></div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Patient Access &amp; Care Team Rep (Remote)</b></h1>
<p>Remote, United States<br>
Job ID: R153263-OTHLOC-Job-5FPosting-5FLocation-5FRemote
<br>
Shift: Various
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Job Type: Regular
</p></div><div><div><div><div>Share: mail</div></div></div></div><div></div><div><br>
</div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Department:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
12700 Enterprise Corporate - Patient Access &amp; Care Team: IL/WI Operations<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Status:</b>
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Full time<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Benefits Eligible:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
Yes<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Hou</b><b>rs Per Week:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Schedule Details/Additional Information:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
This is a remote position. Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</p><ul><li><p><b>
This position begins with four weeks of MANDATORY training (you must be available for the entirety of training). We are currently accepting applications for our April 6 and 20 training classes. If you have any scheduling conflicts which would prevent you from being available for training, please wait for a future posting to apply to one of our upcoming training classes. Training hours are Monday to Friday from 8:00am to 4:30pm Central Time (9:00am to 5:30pm Eastern Time).</b></p></li></ul><p></p><ul><li><p><b>
After training is complete, you will move into your permanent shift. Available permanent schedules will be discussed during interview process. There are a variety of permanent shifts available and many do include working a weekend day each week. You will be able to choose your permanent schedule at time of offer from what shifts are available at that time.</b></p></li></ul><p></p><p><b>
Pay Range</b></p>
$21.45 - $32.20<p></p><p>
MAJOR RESPONSIBILITIES:</p><p>
Uses protocols, facility/provider information, and established policies and procedures to seamlessly link the patient experience between the Patient Access &amp; Care Team (PACT) and the practice site.</p><p></p><p>
Uses resources and critical thinking skills to assist inbound callers. Makes outbound calls when required or when follow up is deemed necessary.</p><p></p><p>
Has the ability to recognize complex non-clinical problems and questions and escalates for resolution when needed.</p><p></p><p>
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules. Obtains demographic and insurance information, verifies insurance coverage, and may collect co-pays, deductibles, and previous balances. Ensures insurance and patient information obtained is complete and accurate, updating information if necessary, applying acquired knowledge of government and third-party payer requirements. Updates financial responsibility and other data when changes or additions occur and communicates to patients as appropriate.</p><p></p><p>
Provides referrals to physicians/providers. Completes all essential forms, obtains necessary information, such as patient demographic and insurance information. Verifies and updates the medical record with customer information.</p><p></p><p>
Identifies emergent calls based on information provided by caller and department guidelines. Follows the process for immediate transfer to Registered Nurse for triaging or appropriate more experienced staff for resolution. Responsible for competency in and adherence to guidelines for emergency situations and critical call handling.</p><p></p><p>
Determines the level of care needed by patients calling the call center which results in routing patients for triage, scheduling, rescheduling, and canceling appointments, submitting medication refill requests for evaluation, and paging providers and facilities as appropriate.</p><p></p><p>
Provides customer service per established departmental standards as measured by patients on post call survey. Asks clarifying questions, presents options or solutions, and understands the level of complexity of the call, escalating only those situations necessary for resolution.</p><p></p><p>
Assists with organizational marketing efforts by providing associated information and referral to customer, while maintaining appropriate records for documentation. Conducts regular reporting and updating of the provider and marketing databases.</p><p></p><p>
Performs additional duties based on department needs such as faxing, updating medical records, logs, and reports, managing files/databases, assisting with entering, gathering, organizing, and compiling data for reports.</p><p></p><p>
Maintains knowledge and efficient utilization of all information systems utilized by the department.</p><p></p><p><b>
Licensure, Registration and/or Certification Required:</b></p><p>
None Required.</p><p></p><p><b>
Education Required:</b></p><p>
High School Graduate.</p><p></p><p><b>
Experience Required:
</b></p><p>Experience in healthcare preferred.</p><p>
Experience in a call center preferred, or other applicable customer service-related area.</p><p></p><p><b>
Knowledge, Skills &amp; Abilities Required:</b></p><p>
Knowledge of customer service and ability to work with a variety of patients and patient situations. Ability to follow workflows while operating in a structured environment.</p><p></p><p>
Basic knowledge of medical terminology is helpful, but not required.</p><p></p><p>
Basic understanding of computers and desktop software packages.</p><p></p><p>
Ability to work in a fast paced environment, handling a variety of customer/patient needs.</p><p></p><p>
Basic multitasking and problem solving skills, as well as organization and prioritization skills.</p><p></p><p>
Ability to use/manage a multiple-line telephone system.</p><p></p><p>
Demonstrated ability for analysis, logical thinking, accuracy and concern for detail.</p><p></p><p>
Strong verbal communication skills and ability to interact with a diverse customer population.</p><p></p><p>
Ability to provide excellent customer service and follow up. Ability to converse with customers/patients while researching and documenting the call on multiple systems.</p><p></p><p>
Ability to work with a variety of customers and actively listen to successfully determine the customer's needs. Ability to resolve customer issues.</p><p></p><p>
Ability to work a variety of hours based on departmental business needs.</p><p></p><p><b>
Physical Requirements and Working Conditions:</b></p><p></p><p>
Must have functional vision, touch, speech, and hearing.<br>
<br>
Required to sit most of the workday.<br>
<br>
Operates all equipment necessary to perform the job.<br>
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Exposed to normal office environment and/or remote work environments.</p><p></p><p><i>
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.</i></p><p></p><p><b>
Our </b><b>Commitment to You:</b></p><p></p><p>
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:</p><p></p><p><b>
Compensation</b></p><ul><li>
Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training</li><li>
Premium pay such as shift, on call, and more based on a teammate's job</li><li>
Incentive pay for select positions</li><li>
Opportunity for annual increases based on performance</li></ul><p></p><p><b>
Benefits and more</b></p><ul><li>
Paid Time Off programs</li><li>
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability</li><li>
Flexible Spending Accounts for eligible health care and dependent care expenses</li><li>
Family benefits such as adoption assistance and paid parental leave</li><li>
Defined contribution retirement plans with employer match and other financial wellness programs</li><li>
Educational Assistance Program</li></ul><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
About Advocate Health</b></p><p></p><p>
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p>
</p>This is a remote position. Acts as the first point of contact for customers reaching out to Advocate Aurora through established Patient Access &amp; Care Team (PACT) services for both internal and external partnerships. Supports base PACT initiatives and services accurately documenting each interaction using the electronic medical record. Able to provide wayfinding and/or resolve customer inquiries including but not limited to providing general information, paging providers, front ending symptomatic patients call for nurse triage, updating customer information/demographics, verifying medical records, entering medication refill requests, and scheduling patient appointments.</div></div></div></div></div></div></div><div></div>

Patient Access & Care Team Rep (Remote)

Takle Eye Group

<p>Call Center Representative</p><p><b>Location:</b> Takle Eye Group<br/><b>Job Type:</b> Full-Time</p><p>Job Summary</p><p>Takle Eye Group is seeking a professional and dependable Call Center Representative to join our growing team. The ideal candidate will have excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced medical office environment. This position plays a key role in providing outstanding patient service while efficiently managing incoming calls, scheduling appointments, and assisting with patient needs.</p><p>Responsibilities</p><ul><li>Answer incoming calls in a courteous and professional manner</li><li>Schedule and confirm patient appointments</li><li>Assist patients with questions, referrals, and appointment needs</li><li>Maintain accurate patient information and documentation</li><li>Handle high call volumes efficiently while maintaining quality service</li><li>Work closely with office staff and providers to ensure smooth patient flow</li><li>Maintain confidentiality and professionalism at all times</li><li>Provide excellent customer service to patients and team members</li></ul><p>Qualifications</p><ul><li>Previous customer service or call center experience preferred</li><li>Strong phone communication and active listening skills</li><li>Ability to multitask in a fast-paced medical office environment</li><li>Professional and friendly demeanor with patients and staff</li><li>Basic computer and typing skills</li><li>Experience with scheduling software and electronic medical records (EMR) preferred</li><li>Strong organizational and time management skills</li><li>Ability to handle high call volumes efficiently</li><li>Attention to detail and accuracy when scheduling appointments and referrals</li><li>Reliable attendance and punctuality required</li><li>Team-oriented with willingness to assist coworkers when needed</li></ul><p>Benefits</p><ul><li>Competitive pay based on experience</li><li>Supportive team environment</li><li>Opportunity for growth within the company</li></ul><p>Pay: $14.00 - $15.00 per hour</p><p>Benefits:</p><ul><li>Employee discount</li><li>Health insurance</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Call Center

IQVIA

<div>Seattle, United States of America | Full time | Home-based | R1539883</div>
<br><div><div><b>Bi-lingual Pharmacy Support Call Center Representative</b><br>
<i>Contract Remote Role &ndash; Location (Open to Remote US)</i></div><div>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contract <b>Pharmacy Support Call Center Representative </b>to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The <b>Pharmacy Support Call Center Representative </b>is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div><b>
Role Purpose:</b></div><ul><li>
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</li></ul><div><b>
Job Responsibilities:</b></div><ul><li>
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Quickly assess the user's issue and provides first level support for problem resolution</li><li>
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area</li><li>
Recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week under moderate supervision</li><li>
Multiple shifts available:</li></ul><h3 class="jobSectionHeader"><b>
8:00 am - 5:00 pm EST
</b></h3><h3 class="jobSectionHeader"><b>9:00 am &ndash; 6:00 pm EST</b></h3><h3 class="jobSectionHeader"><b>
10:00am &ndash; 7:00pm EST</b></h3><h3 class="jobSectionHeader"><b>
11:00 am &ndash; 8:00pm EST</b></h3><div><b>
Minimum Education &amp; Experience:</b></div><ul><li>
High School Diploma or equivalent</li><li>
Pharmacy Technician experience required</li><li>
HIPAA certified</li><li>
Call center experience required (3+ years preferred)</li><li>
Experience in medical claim processing is a plus</li><li>
Bi-lingual (English/Spanish)</li></ul><div><b>
The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.</b></div><div><b>
IQVIA</b> is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-Remote</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Bi-lingual Pharmacy Tech Rep, 11a-8p ET (Home-based)

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