medical concierge

St. Luke's University Health Network

<div><h3 class="jobSectionHeader">St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
</h3><ul><li>Deliver high-touch, personalized patient experience with exceptional attention to service, responsiveness, and professionalism.
</li></ul><ul><li>Service as a primary point of contact for patients, providing white-glove customer service and fostering strong patient relationships.
</li></ul><ul><li>Anticipate patient needs and proactively assist with questions, concerns, scheduling and follow up care.
</li></ul><ul><li>Maintain a calm, polished and welcoming front desk and clinical presence to support premium patient experience
</li></ul><ul><li>Ensure timely response to patient phone calls, portal messages, refill requests, and care-related inquiries
</li></ul><ul><li>Coordinate same-day or expedited scheduling for office visits, follow-ups and urgent patient needs whenever appropriate
</li></ul><ul><li>Support membership-based practice workflows, including patient onboarding, communication, and service coordination as applicable within the office and SLUHN Network.
</li></ul><ul><li>Administer vaccines, point of care testing, EKGs, phlebotomy/specimen collection, and other clinical duties withing scope and training
</li></ul><ul><li>Assist patients with navigation within the SLUHN system, helping coordinate specialty referrals, diagnostic testing, imaging and follow up services.
</li></ul><ul><li>Act as the liaison between patients, providers, specialists, hospitals, and ancillary departments to promote continuity of care.
</li></ul><ul><li>Track referrals, test results, specialist consultations, and pending care needs to help ensure completion and follow-through.
</li></ul><ul><li>Prepare exam rooms and ensure supplies, equipment, and patient materials are consistently maintained to a high standard</li></ul> 
The Medical Assistant participates in data collection, planning, and implementation of patient care.
J OB DUTIES AND RESPONSIBILITIES:
<ul><li>Performs clinical procedures within scope of practice.
</li><li>Follows treatment plan as directed by the Clinical Coordinator, CRNP and Physicians.
</li><li>Extracts data from the medical record and records as directed.
</li><li>Transcribes orders, resheets charts, and schedules tests/ procedures.
</li><li>Performs necessary functions to ensure patient comfort and satisfaction with service.
</li><li>Accepts responsibility for providing safe, appropriate, quality patient care.
</li><li>Communicates new orders, change in patient&rsquo;s condition, and unit concerns with unit based team.
</li><li>Restocks pharmacy supplies and unit supplies are needed.
</li><li>Registers patients and bills for services.
</li><li>Demonstrates competency in the knowledge of growth and development, and communication appropriate to the age of the patient treated.
</li><li>Takes action role in QA/QI.
</li><li>Maintains responsibility for own professional development through active participation in in-services and/or continuing education programs.
</li><li>Assists in training new staff and coverage as needed at other Community Health sites.
</li></ul>PHYSICAL AND SENSORY REQUIREMENTS:
Sit up to 2 hours per day; 1 hour at a time. Stands for up to 10 hours per day; 8 hours at a time. Walk 6 hours per day; 10 minutes at a time. Consistently lift, carry and push objects up to 10 lbs. Occasionally lift, carry and push objects up to 75 lbs. Transports patients weighing up to 250 lbs. via wheelchair, bed and/or stretcher. Frequently stoop and bend. Frequently reach above shoulder level. Must be able to perceive attributes of an object through touch. Must be able to hear as it relates to normal conversation, and high and low frequencies. Must be able to see as relates to general, near, far, color, and peripheral vision.
EDUCATION:
High school diploma or GE required. Graduate of an accredited MA program strongly preferred.
TRAINING AND EXPERIENCE
Experience with medical terminology and prior experience working in a medical office.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
<h2 class="jobSectionHeader">St. Luke's University Health Network is an Equal Opportunity Employer.</h2></div>

Medical Assistant - Concierge Medicine

Texas Health Resources

<div><div>Clinical Concierge- NCT with MA/LVN &ndash; Melissa
Bring your passion to Texas Health so we are Better + Together
Home Location: 3210 Milrany Lane suite 100, Melissa, Texas 75454 (This position will float across multiple Texas Health Urgent Care locations)
Works hours: Full-Time, 3-12-hour shifts a week, 7:45 AM - 8:15 PM</div><div>
What you&rsquo;ll need:<ul><li>
H.S. Diploma or Equivalent Required And</li><li>
Completion of approved NCT training program Required And</li><li>
Successful completion of a Medical Assistant education program Required Or Other Successful completion of a vocational nurse program Required.</li><li>
6 Months Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care Required and</li><li>
6 Months Previous x-ray experience or completion of an internal THR NCT training program in lieu of experience Req and</li><li>
6 Months Previous experience as licensed NCT Preferred and</li><li>
Previous experience with electronic health record , straight-arm x-ray and orthopedic experience Preferred.</li><li>
NCT (Non-Certified Radiology Technician) Registered by the Texas Medical Board Upon Hire Required And</li><li>
LVN - Licensed Vocational Nurse State of Texas, if LVN Upon Hire Req Or</li><li>
Other Certified or Registered Medical Assistant in lieu of the completion of a Medical Assistant education program Required (Those hired prior to 04/11/2022 will be grandfathered without MA education/Certification Re</li><li>
BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required.</li><li>
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required</li></ul>
What you will do
It is the role of the Concierge to guide consumers and their &quot;secondary guests&quot; through the entire urgent care visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The Concierge is responsible for a variety of clinical functions, including but not limited to assisting the provider with care and treatment, laboratory testing, x-ray examinations, and other duties. The Concierge also performs patient registration, collection of payments, rooming, and patient discharge. All Concierges are expected to maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the urgent care team that works under the direction of the Site Manager and works closely with the provider and other clinical staff. Must demonstrate discretion; good judgment; diplomacy; decision-making; and a customer service attitude.<ul><li>
Collects identification and payor related documentation, conducts registration using EPIC workflow.</li><li>
Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.</li><li>
Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.
</li><li>Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.</li><li>
Administers and documents oral and intramuscular medication using the appropriate medication verification workflow. If a medical assistant, then may perform injections with the appropriate competency checkoff</li><li>
Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&amp;D, and application of ortho-goods and assists with ortho-glass application.</li><li>
Performs diagnostic x-rays and documents completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider. Performs x-rays following established protocols and utilizes appropriate exposure factors for care and safety. Ensures images and applicable communication are transferred to radiology group for overread and assures all images have a report on file in the medical record.</li><li>
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.</li><li>
Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit.</li><li>
Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care.</li><li>
Schedules primary care referrals for consumers</li><li>
Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned.</li><li>
Performs quality checks throughout out the facility per established policies and procedure</li><li>
Other duties as assigned</li></ul>
Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries.
With centers open 8 a.m. to 8 p.m., 365 days a year, little or no wait times and ability for most patients to leave with medication in hand, our goal is to offer an easy, convenient and affordable option for the care our patients need. Backed by Texas Health, one of the region&rsquo;s largest health systems, we plan to open 20 locations in the Dallas Fort Worth area by summer 2021.
Check out just a few of the recent awards recognizing Texas Health Breeze Urgent Care:<ul><li>Best in DFW 2024 Dallas Morning News &ndash; Gold: Best Urgent Care/Walk-in Clinic - Dallas Northwest Highway</li><li>Star Local Media Plano 2024 Finalist: Texas Health Breeze Urgent Care
</li><li>Southlake Style 2024 Reader&rsquo;s Choice Finalist for Best Emergency Care and Best Urgent Care - Southlake</li><li>Denton&rsquo;s Original People&rsquo;s Choice Awards 2024: Best Urgent Care Clinic &ndash; Denton</li><li>Living Magazine Best of Reader&rsquo;s Choice 2024 Winner &ndash; Best Urgent Care: Coppell, Flower Mound, Southlake, and Richardson
</li></ul>Through the support of Texas Health leadership, Texas Health Breeze Urgent Care has achieved and maintains the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation. This is a commendation that recognizes focused formalized training in the specialty of urgent care as it relates to both clinical training and the patient experience.
Additional perks of being a Texas Health Breeze Clinical Concierge
Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive, team environment with outstanding opportunities for growth.
Learn more about our culture, benefits, and recent awards.
You will be equipped for this highly sought after role by a team that has received the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation mentioned above and have the opportunity to earn 20+ contact hours during orientation that can be utilized to renew your medical assistant certification.
#LI-LD1</div></div>

Clinical Concierge - NCT with MA/LVN - Full time, Days

<div><div>Clinical Concierge LMRT- Melissa
Bring your passion to Texas Health so we are Better + Together
Home Location: 3210 Milrany Lane, suite 100, Melissa, Texas 75454 (This position will float across multiple Texas Health Urgent Care locations)
Works hours: Full-Time, 3-12-hour shifts a week, 7:45 AM - 8:15 PM 
</div><div>What you&rsquo;ll need:<ul><li>
H.S. Diploma or Equivalent Required And</li><li>
Completion of approved LMRT training program with proficiency in chest, extremities, skull and spine required And</li><li>
Successful completion of a Medical Assistant education program preferred
</li><li>Successful completion of a CHCP externship at Breeze Urgent Care preferred
</li><li>6 Months Previous x-ray experience or completion of an internal THR LMRT training program in lieu of experience required or</li><li>
Successful completion of a CHCP externship at Breeze Urgent Care required</li><li>
6 Months Previous health care facility clinical experience as a LVN, MA, CNA, or other patient care preferred
</li><li>6 months previous experience as licensed LMRT preferred</li><li>
Strongly preferred experience includes: obtaining patient medical histories, administering medications per protocol, performing vital signs, assisting with basic clinical procedures, documenting patient encounters in the EMR and supporting patient flow in a clinical setting</li><li>
Previous experience with electronic health record , straight-arm x-ray and orthopedic experience Preferred.</li><li>
LMRT issued by the TMB with the following specialties: chest, extremities, skull, and spine upon hire required and</li><li>
Medical Assistant Certification upon hire preferred (required prior to administering injections)
</li><li>BCLS - Basic Cardiac Life Support (maintained every 2 years and required prior to providing independent patient care) within 30 days of hire Required.</li>
THR Urine Drug Collector training (Maintained every 5 years and required prior to providing independent care) within 30 days of hire Required 
<li>
</li></ul>What you will do
It is the role of the Concierge to guide consumers and their &quot;secondary guests&quot; through the entire urgent care
 
visit to enhance the consumer experience by maximizing throughput and delivering clinical excellence. The
 
Concierge is responsible for a variety of clinical functions, including but not limited to assisting the provider with
 
care and treatment, laboratory testing, x-ray examinations, and other duties. The Concierge also performs
 
patient registration, collection of payments, rooming, and patient discharge. All Concierges are expected to
 
maintain competency and perform in all assigned positions on a rotating basis. This position is a vital part of the
 
urgent care team that works under the direction of the Site Manager and works closely with the provider and
 
other clinical staff. Must demonstrate discretion; good judgment; diplomacy; decision-making; and a customer
 
service attitude.<ul><li>
Collects identification and payor related documentation, conducts registration using EPIC workflow.</li><li>
Measures and documents vitals and communicates the resulting data to the consumer and provider, including temperature, pulse, oxygen saturation, respiration, blood pressure, height, weight, and pain level.</li><li>
Documents chief complaint, allergies, health history, and current medications accurately in EPIC for review by provider.</li><li>
Performs and documents laboratory testing and collections per provider orders and/or standard operating procedures, to include venipuncture with prior venipuncture competency check-off.</li><li>
Administers and documents oral and intramuscular medication using the appropriate medication verification workflow. If a
</li><li>Medical Assistant, may also perform injections with the appropriate competency checkoff.
</li><li>Assists provider with procedures to include, but not limited to maintaining sterile field, laceration repair, I&amp;D, and application of ortho-goods and
assists with ortho-glass application.
</li><li>Performs diagnostic x-rays and documents completion of radiology examinations within the licensed scope of practice as ordered and verified by the provider.
</li><li>Performs x-rays following established protocols and utilizes appropriate exposure factors for care and safety. Ensures images and applicable communication are transferred to radiology group for overread and assures all images have a report on file in the medical record.</li><li>
Behave in a professional and empathetic manner to build trust, comfort, understanding, and relationships with consumers and secondary guest(s) and in-line with patient experience standards.</li><li>
Welcomes the consumer and secondary guest(s) to the center (including eye contact, smile, greeting, and personal introduction) and inquires about the purpose and nature of the visit and appropriate screening questions</li><li>
Recognizes and notifies provider immediately of emergent patients, performs BLS, provides oxygen administration, and assists provider with emergency care.</li><li>
Schedules appointments for primary care referrals for consumers</li><li>
Maintains office supplies, medical supplies, and medications at appropriate par levels as assigned.</li><li>
Performs quality checks throughout out the facility per established policies and procedure</li><li>
Other duties as assigned</li></ul>
Texas Health Breeze Urgent Care was designed, built and staffed with the needs of North Texans in mind. From allergies and earaches to sprains and strains, Texas Health Breeze stands ready to treat most minor illnesses and injuries.
With centers open 8 a.m. to 8 p.m., 365 days a year, little or no wait times and ability for most patients to leave with medication in hand, our goal is to offer an easy, convenient and affordable option for the care our patients need. Backed by Texas Health, one of the region&rsquo;s largest health systems, we plan to open 20 locations in the Dallas Fort Worth area by summer 2021.
Check out just a few of the recent awards recognizing Texas Health Breeze Urgent Care:<ul><li>Best in DFW 2024 Dallas Morning News &ndash; Gold: Best Urgent Care/Walk-in Clinic - Dallas Northwest Highway</li><li>Star Local Media Plano 2024 Finalist: Texas Health Breeze Urgent Care</li><li>Southlake Style 2024 Reader&rsquo;s Choice Finalist for Best Emergency Care and Best Urgent Care - Southlake</li><li>Denton&rsquo;s Original People&rsquo;s Choice Awards 2024: Best Urgent Care Clinic &ndash; Denton</li><li>Living Magazine Best of Reader&rsquo;s Choice 2024 Winner &ndash; Best Urgent Care: Coppell, Flower Mound, Southlake, and Richardson</li></ul>
Through the support of Texas Health leadership, Texas Health Breeze Urgent Care has achieved and maintains the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation. This is a commendation that recognizes focused formalized training in the specialty of urgent care as it relates to both clinical training and the patient experience.
Additional perks of being a Texas Health Breeze Clinical Concierge
Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student Loan forgiveness as well as several other benefits.
Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive, team environment with outstanding opportunities for growth.
Learn more about our culture, benefits, and recent awards.
You will be equipped for this highly sought after role by a team that has received the Commission on Ambulatory and Urgent Care Quality (CAUCQ) Specialty Training Commendation mentioned above and have the opportunity to earn 20+ contact hours during orientation that can be utilized to renew your medical assistant certification.
#LI-LD1</div></div>

Clinical Concierge - LMRT - Full time, Days

Ponte Vedra Plastic Surgery

<div>About Us
At Ponte Vedra Plastic Surgery, we strive for excellence in the care we provide and in the results that we achieve. Offering numerous cosmetic and reconstructive surgeries, along with nonsurgical procedures at multiple locations, our outstanding surgeons and staff are able to provide superior results. Since we truly value each patient, we attend ongoing training to provide the most advanced procedures in our state-of-the-art facilities. In addition, our main location features a fully licensed and accredited ambulatory surgery center. Our ultimate goal is to provide Northeast Florida with world-class surgery in a safe and welcoming environment. We invite you to learn more about us.
To learn more about our practice, services, and patient care philosophy, we invite you to visit our website using the following link: https://www.pvps.com/ 
Position Summary
We are seeking a full time motivated and skilled Patient Concierge to join our team. As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and checking in patients, managing appointment scheduling, handling phone inquiries, and maintaining patient records. You will assist with pre- and post-surgery patient care by offering guidance, addressing concerns, and ensuring a smooth, welcoming experience throughout their visit. Additionally, you will collaborate with the clinical and administrative teams to ensure efficient clinic operations and a positive patient experience. 
Key Responsibilities of this role include, but are not limited to:<ul><li>
Patient Reception &amp; Greeting: Greet patients warmly, ensuring comfort and directing them to the appropriate area for check-in.</li><li>
Scheduling Appointments: Manage and confirm patient appointments, handle rescheduling, and maintain the clinic&rsquo;s calendar for consultations and treatments.</li><li>
Patient Intake &amp; Documentation: Collect and accurately input patient information, ensuring all necessary forms are completed and signed.</li><li>
Phone &amp; Email Management: Screen calls, provide service information, answer inquiries, and respond to emails professionally.</li><li>
Billing &amp; Payment Processing: Assist with processing payments, verify insurance, and ensure accurate documentation of transactions.</li><li>
Patient Communication: Confirm appointments, provide pre-procedure reminders, and answer patient questions before visits.</li><li>
Maintaining Office Organization: Ensure the front desk area is clean, organized, and stocked with supplies, while managing patient flow for efficiency.</li><li>
Collaboration: Coordinate with medical and administrative staff to ensure seamless patient care and address patient feedback.</li><li>
Handling Confidential Information: Maintain HIPAA compliance and confidentiality when managing patient records and personal information.</li><li>
General Administrative Support: Assist with filing, chart preparation, and other daily office tasks to ensure smooth operations.</li><li>
Promoting Services: Be knowledgeable about services, products, and promotions, and guide patients to the appropriate staff for additional information.</li></ul> 
Qualifications<ul><li>
1-3 years of experience in a front desk or administrative role, preferably in a medical office, spa, or plastic surgery practice.</li><li>
Experience in patient/customer service, including handling sensitive or confidential information.</li><li>
Experience with scheduling, managing appointments, and working with practice management software is a plus.</li><li>
High school diploma or equivalent required; additional education or certification in office management or medical administration is a plus.</li><li>
Strong computer skills, including proficiency in Microsoft Office Suite (Word, Excel, Outlook), and ability to learn new software quickly.</li><li>
Strong customer service skills with a positive and empathetic attitude toward patients.</li><li>
High attention to detail, especially in managing patient records and handling sensitive information.</li><li>
Excellent organizational skills with the ability to manage multiple tasks efficiently and effectively.</li><li>
Friendly, approachable, and patient-focused, with a strong desire to provide excellent service.</li><li>
Strong work ethic, punctuality, and reliability.</li><li>
Discretion and professionalism in handling sensitive patient information and situations.</li></ul> 
What We Offer<ul><li>
Competitive compensation</li><li>
Comprehensive Health, Dental, and Vision plans</li><li>
401(k) with Employer Contribution</li><li>
Paid Holidays and Vacation</li><li>
Voluntary Benefits</li></ul> 
Why Join Us?
Ascend Aesthetic Partners is a Management Services Organization (MSO) in the field of Plastic Surgery and Aesthetics. Founded on a commitment to excellence, innovation, and patient care, Ascend PSP brings together a network of highly accomplished plastic surgeons and their practices to advance aesthetic medicine, helping our patients feel more confident in their own bodies.
We are a group of plastic surgeons that have come together to collaborate on a whole new level. We believe that by learning from like-minded plastic surgeons and collaborating, we can continually evolve and improve our practices, reaching more people and positively changing their lives. 
Ponte Vedra Plastic Surgery is an Equal Opportunity Employer 
All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws</div>

Patient Concierge

Towne Park

<div><h1 class="jobSectionHeader">At Towne Park, it&rsquo;s more than a job, you can make an impact.
</h1>A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else&rsquo;s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It&rsquo;s why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here for important notices that may be applicable to you.
For more information about our privacy policy, please click here.<div>
Job Details 
 
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate&rsquo;s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $24 per hour. 
 
Work Schedule: The work schedule for this position is Monday-Friday 10a-7pm.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company&rsquo;s 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.<h3 class="jobSectionHeader">
SUMMARY</h3><h3 class="jobSectionHeader">
The Patient Care Concierge is a multi-functional role that supports various hospital departments. This is a patient supporting nonclinical, non-certified associate responsible for providing exceptional hospitality and support to patients throughout their stay. The Patient Care Concierge can support the following functions patient sitting, inpatient transport, greeter and discharge lounge, and equipment porter responsibilities based on hospital needs and requirements. The Patient Care Concierge supports the patient experience and patient healing and recovery working closely with the hospital clinical teams.</h3><h3 class="jobSectionHeader">
ESSENTIAL FUNCTIONS</h3></div>
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. 
Greeting, Wayfinding and Concierge Services
<ul><li>Acknowledges and greets patients within 30 seconds while maintaining a professional and friendly demeanor. Always uses patient last name when appropriate.</li><li>
Assists visitors with directions, information, and other general inquiries, as appropriate.</li><li>
Escorts visitors as needed between departments; provide wayfinding services as needed.</li><li>
Answers the telephone promptly and politely and within client/Towne Health standards.</li><li>
Delivers messages, items and/or amenities as requested.</li></ul>
Patient Sitting Services<ul><li>
Remains at bedside of assigned patient always unless relieved by an appropriate staff member.</li><li>
Attend to the various non-clinical needs of the patient that don&rsquo;t require physical contact.</li><li>
May perform basic functions in patient&rsquo;s room such as providing water and alerting the nursing staff immediately if a medical emergency or irregular behavior is identified.</li><li>
Verbally calms and/or reorients the patient in cases of agitation or confusion in alignment with client philosophy and process.</li><li>
Responds to emergencies by immediately alerting nursing staff.</li></ul>
Patient Transport<ul><li>
Explains all procedures to the patient prior to beginning transport.</li><li>
Collects transport equipment and returns it to the appropriate storage area.</li><li>
Ensures patient comfort, safety and privacy at all times.</li><li>
Ensures that patients are not left unattended while in the care of the transporter.</li><li>
Transports and secures medical charts when conducting patient transports.</li></ul>
Equipment Porter<ul><li>
Maintains the tracking, sanitization and distribution of all designated hospital/patient equipment.</li><li>
Demonstrates proper use of the patient transport tracking system/log sheets/computer technology.</li><li>
Collects equipment from various hospital locations distributes as required.</li></ul>
Other<ul><li>
Removes visible hazards and/or broken equipment from immediate environment and reports to Guest Service Captain or Account Manager as appropriate.</li></ul><ul><li>
Is familiar with hospital emergency codes and procedures in accordance with Joint Commission standards.</li><li>
Maintains accuracy and composure while under pressure.</li><li>
Maintains pleasant, friendly, and professional demeanor with all Guest/Patients, co-workers, and clients.</li><li>
Demonstrates a willingness and ability to assist others.</li><li>
Ensures that patient and business confidentiality is always maintained.</li><li>
Additional duties as assigned.</li></ul><div><h3 class="jobSectionHeader">
QUALIFICATIONS</h3></div>
Education:
<ul><li>High school diploma or general education degree (GED);</li></ul>
Required Licensure, Certification, etc.:
<ul><li>Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen</li><li>
Must complete the Wheelchair Safety Training course provided by Towne Park</li><li>
Must complete HIPAA Training provided by Towne Park and, if required, by the hospital</li></ul>
Work Experience:
<ul><li>One to three months related experience and/or training; or equivalent combination of education and experience</li><li>
Customer service experience preferred</li><li>
Experience with directing staff preferred</li><li>
Computer experience preferred</li></ul>
Knowledge:
<ul><li>Knowledge of principles and processes for providing customer and personal services.</li><li>
Knowledge of principles and methods for moving people.</li></ul>
Skills:
<ul><li>Must be able to read and write Standard English language.</li><li>
Must be able to read and comprehend simple instructions, short correspondence and memos.</li><li>
Must be able to write simple correspondence.</li><li>
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization.</li><li>
Ability to add and subtract three digit numbers and to multiply and divide by 10&rsquo;s and 100&rsquo;s; ability to perform these operations using units of time, American money, weight and volume measurement (including the metric system when appropriate).</li><li>
Must be able to understand 24 hour and military time systems.</li><li>
Possession of strong organizational skills.</li><li>
Excellent verbal and written communication skills. Possess exceptional interpersonal communication skills.</li><li>
Skill and ability to use and operate a computer, fax machine, scanner, and copier.</li></ul><div><h3 class="jobSectionHeader">
SCOPE
</h3></div>Authority to Act:
<ul><li>Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.</li></ul>
Budget Responsibility:
<ul><li>The employee has control over resources available only.</li></ul><div><h3 class="jobSectionHeader">
WORKING CONDITIONS &amp; PHYSICAL DEMANDS
</h3></div>The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
Travel
Travel of up to 5% may be required.</div>

Patient Care Concierge - Mission Hospital -$24/HR M-F

Trinity Medical Associates LLC

<div>
 
 Benefits:
 
 
 
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 Employee discounts
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 Health insurance
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 Paid time off
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 <li>
 401(k)
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 <li>
 401(k) matching
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 <li>
 Dental insurance
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 <li>
 Vision insurance
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 <li>
 Wellness resources
 
 
 
 </li>
 </ul>
 
 About the Role:
 
 
 
 Join Trinity Medical Associates L.L.C. as a Weight Loss Concierge Medical Assistant, where you will play a pivotal role in transforming lives through personalized weight loss programs. We are dedicated to providing exceptional care and support to our patients, making this an exciting opportunity for those passionate about health and wellness.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Assist patients with weight loss consultations and program enrollment.
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 Conduct health assessments and track patient progress.
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 Provide education on nutrition, exercise, and lifestyle changes.
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 Manage patient records and ensure compliance with HIPAA regulations.
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 Coordinate with medical staff to deliver tailored care plans.
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 Support patients in setting and achieving their weight loss goals.
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 Schedule appointments and follow-up visits to maintain patient engagement.
 </li>
 <li>
 Maintain a clean and welcoming environment for patients.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; certification as a Medical Assistant preferred.
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 Experience in a medical office or weight loss clinic is a plus.
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 Strong communication skills and a compassionate demeanor.
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 Ability to multitask and work effectively in a fast-paced environment.
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 Knowledge of nutrition and fitness principles is advantageous.
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 Proficient in using e Clinical works EMR system.
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 <li>
 Team player with a passion for helping others achieve their health goals.
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 Must be reliable, punctual, and maintain a professional appearance.
 
 
 
 </li>
 </ul>
 
 About Us:
 
 
 
 Trinity Medical Associates L.L.C. has been serving the Trinity, FL community for over a decade, specializing in personalized healthcare solutions. Our patients love us for our compassionate approach and proven results, while our employees appreciate the supportive work environment and opportunities for professional growth.
</div>

Weight Loss Concierge Medical Assistant

ClareMedica

<div>At Claremedica, exceptional is the standard.
Driven by our purpose to enhance the lives of the seniors in the communities where we have the privilege to work, live, and play, the Claremedica team is comprised of the brightest and best in their fields of expertise. From clinical excellence to unparalleled administrative support and beyond, we&rsquo;re working together to help seniors live happier, healthier, fuller lives.
That kind of teamwork and passion for excelling can only exist in a workplace that fosters employees&rsquo; growth and wellness and where their full potential and value are realized. At Claremedica, we&rsquo;re excited about great people like you. We&rsquo;re even more excited to support you with the resources, training, benefits, competitive compensation, and more to help you thrive and succeed in our communities.
Opportunity awaits &ndash; welcome to Claremedica.
ESSENTIAL FUNCTIONS
The Patient Care Concierge is the first point of contact for patients at Claremedica and a key member of our healthcare team. Serving as a patient advocate, this role is crucial in providing exceptional customer service. Responsibilities include managing patient interactions, ensuring the smooth operation of the front office, greeting and assisting patients, scheduling appointments, checking patients in and out, managing patient records and phone calls, and coordinating with medical staff to deliver excellent patient care. The Patient Care Concierge builds strong relationships with patients, ensuring they feel that their health is our top priority while providing vital administrative support.
DUTIES AND RESPONSIBILITIES<ul><li>
Interact with patients and visitors in a polite and friendly manner.</li><li>
Enthusiastically greet every guest that enters our center.</li><li>
Responsible for preparing new patient registration, patient check-in, and patient check-out.</li><li>
Answer all phone calls professionally and courteously, taking detailed and accurate messages.</li><li>
Maintain and organize the Provider&rsquo;s schedule by scheduling, rescheduling, and confirming appointments for patients.</li><li>
Responsible for verifying patient demographic-related data and materials from patients and/or their representatives.</li><li>
Obtains insurance information (ID card, member/group #s, etc.). Verify patient insurance and collect any necessary copays for services and collect any outstanding balances before visits.</li><li>
Verify each patient is scheduled for the proper appointment types.</li><li>
Run your end-of-day financial reconciliation report and provide it to your Leader with any cash collected.</li><li>
Send detailed Telephone Encounters to the corresponding parties.</li><li>
Scan all necessary documents (insurance cards, lab requisitions, etc.) into our EMR system.</li><li>
Monitor and process incoming faxes.</li><li>
Restock office supplies as needed and maintain inventory log.
</li><li>Maintain cleanliness of space by keeping front office and lobby area neat and tidy.</li><li>
Maintains the confidentiality of patients&rsquo; personal information and medical records.</li><li>
Participates in daily/weekly huddles.
</li><li>Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.</li><li>
Performs other duties as assigned and modified at manager&rsquo;s discretion.</li></ul>
SUPERVISORY RESPONSIBILITIES<ul><li>
This position does not have supervisory responsibilities.</li></ul>
QUALIFICATIONS/REQUIREMENTS<ul><li>
High School Diploma, GED, or equivalent combination of education and/ or experience.</li><li>
A minimum of 1 year of work experience in a medical clinic desired or prior customer service experience.</li><li>
BLS preferred.</li><li>
Exceptional oral and written communication skills, time management skills and organizational skills.</li><li>
Ability to communicate with employees, patients, and other individuals in a professional and courteous manner.</li><li>
Mindset focused on resolving problems for patients and achieving team goals.</li><li>
Knowledge of medical products, terminology, services, standards, policies, and procedures.</li><li>
Ability to act calmly in busy or stressful situations.</li><li>
Demonstrated strong listening skills.</li><li>
Ability and willingness to travel locally and/or regionally up to 10% of the time to assist in covering other centers, as needed.</li><li>
Proficient skills in Microsoft Office Suite products including Word, PowerPoint, Outlook, and Excel plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software. Must be able to type at least 40 WPM.</li><li>
Skilled in basic phone and computer operation.</li><li>
Ability to work effectively within role independently and with other team members.</li><li>
Ability to organize and complete work in a timely manner.</li><li>
Detail-oriented to ensure accuracy of reports and data.</li><li>
Proficiency with the ability to problem solve, multitask, and carry out instructions.</li><li>
Ability to read, write and effectively communicate in English. Bilingual is a plus.</li><li>
HIPAA and AHCA experience preferred.</li><li>
Healthcare experience preferred.</li><li>
EMR system experience preferred.</li></ul>
WORKING CONDITIONS
General office working conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee will be required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs, balance; stoop, kneel, crouch or crawl; talk or hear. The employee must occasionally lift and or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust your focus. Manual dexterity is required to use desktop computers and peripherals.
WORK ENVIRONMENT
Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
TRAVEL
Local travel between care centers may be required for coverage.
SAFETY HAZARD OF THE JOB
Minimal Hazards</div>

Patient Care Concierge I

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