medical customer service representative

Rotech Healthcare Inc.

<div>About Rotech
 
 
Join a Leader in Home Healthcare
 
 
At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.
 
 
With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.
 
 
Explore more about our mission and services at Rotech.com.
 
 
Overview and Responsibilities
 
 
Customer Service Representative - Home Healthcare Intake &amp; Insurance Verification
 
Support Patients. Coordinate Care. Make a Difference.
 
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. If you have experience in home healthcare, medical billing, or insurance verification-and thrive in a fast-paced, patient-centered environment-this role offers the opportunity to make a meaningful impact every day.
 
You'll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. In the State of NV this position pays between $19/hr. - $20/hr. depending on related experience plus bonus opportunity.
 
 
What You'll Do -Essential Job Functions
 
<ul><li>Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
</li><li>Coordinate documentation and service setup for respiratory products and medical equipment.
</li><li>Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
</li><li>Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
</li><li>Maintain organized records and referral logs in compliance with JCAHO and company standards.
</li><li>Provide technical assistance and support for walk-in and retail equipment requests.
</li><li>Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
</li>Assist with office operations including supply monitoring, deposits, and batch reporting. 
<li>
</li></ul> 
 
Why Join Rotech?
 
<ul><li>Be part of a mission-driven team improving lives through home-based care.
</li><li>Work in a supportive environment with opportunities for growth and advancement.
</li><li>Competitive compensation, benefits, and employee recognition programs.
</li></ul>Ready to help patients get the care they need at home? Apply today and join a team that puts people first.
 
 
Qualifications
 
 
Employment Requirements
 
To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon:
 
<ul><li>Successful completion of a background investigation (company-wide)
</li><li>Drug screening, when applicable to the position
</li><li>A valid driver's license with a clean driving record, when driving is required for the role 
</li></ul> 
 
Qualifications
 
 
Required Education &amp; Experience
 
High school diploma or GED equivalent 
<ul><li>
</li></ul> 
 
Preferred Background
 
<ul><li>Experience working with medical equipment
</li><li>Familiarity with medical billing and reimbursement practices
</li><li>Background in healthcare administration or patient intake
</li><li>Knowledge of medical terminology
</li><li>At least one year of related work experience 
</li></ul> 
 
Skills &amp; Competencies
 
<ul><li>Strong attention to detail and ability to multi-task effectively
</li><li>Excellent verbal and written communication skills in English
</li><li>Ability to interpret and respond to various forms of communication (verbal, written, visual)
</li><li>Maintain confidentiality and handle sensitive information with discretion
</li><li>Demonstrated problem-solving, time management, and organizational skills
</li><li>Capable of working independently and collaboratively within a team 
</li></ul> 
 
Technical Proficiency
 
<ul><li>Proficient in Microsoft Office (Outlook, Word, Excel)
</li><li>Comfortable with email communication, internet research, and using office equipment (fax, copier, printer, phone, computer/tablet) 
</li></ul> 
 
Physical Requirements
 
<ul><li>Ability to lift and carry office and patient equipment (minimum 35 lbs)
</li><li>May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations
</li><li>Regular contact with patients and equipment may involve exposure to contagious pathogens
</li><li>Must be able to sit, stand, walk, talk, and listen for extended periods
</li><li>Requires close vision for reading small print on screens and paperwork 
</li></ul> 
 
Rotech Information
 
 
Benefits
 
<ul><li>Generous paid time Off and paid holidays
</li><li>Overtime pay for non-exempt hourly positions based on business needs
</li><li>Commission for Account Executives</li><li>
Fixed and variable rate car reimbursement for Area Managers and Account Executives</li><li>
Employee discount program
</li><li>Employee recognition program
</li><li>Bonus and incentive opportunities
</li><li>Mileage reimbursement (when applicable for the position)
</li><li>Telephone reimbursement (when applicable for the position)
</li><li>EAP
</li><li>401k, HSA and FSA/Dependent Care FSA
</li><li>Medical, Prescription, Dental and Vision
</li><li>Life Insurance, Disability, Accidental death, Identity protection and Legal services
</li><li>Meru Health Mental health and Mercer SmartConnect Medicare programs</li><li>
Livongo Diabetes and High Blood Pressure programs</li><li>
Healthcare Bluebook and RX Savings solutions programs</li><li>
HEPB and TB vaccinations
</li></ul>Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account . All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc.
 
 
Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.</div>

Medical Equipment Customer Service Representative (TEMP)

Maximus

General information Job Posting Title Customer Service Representative - Healthcare Date Wednesday, July 30, 2025 City Riverview State FL Country United States Working time Full-time Description & Requirements Youtube Video Customer Service Representative - Healthcare Location: On-site in Riverview or Tampa, FL Hourly Base Pay: $15.61 plus a $750 new hire bonus and up to $2,200+ in other potential bonuses! Schedule: Limited-Service Full-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m. Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable. Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You'll play a vital role in helping individuals access essential healthcare services-while gaining valuable, real-world experience along the way. Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday - Sunday, 6 a.m. - 10 p.m. Pay and Benefits At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter. <ul><li>Competitive Compensation: </li></ul> <ul><li>Base rate $15.61/hr + 10% shift differential for evening shifts </li></ul> <ul><li>$1000+ in bonus opportunities, including training completion, referrals and more </li></ul> <ul><li>Tuition Reimbursement - Invest in your ongoing education and development </li></ul> <ul><li>Work/Life Balance Support: Flexible scheduling options! </li></ul> <ul><li>Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage </li></ul> <ul><li>Future Planning: 401k with company match </li></ul> <ul><li>Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays </li></ul> <ul><li>Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs </li></ul> <ul><li>Professional Development Opportunities: A supportive environment with career development and promotional opportunities </li></ul> <ul><li>Meaningful Work with Impact: No cold calling, sales, or collection calls! </li></ul> Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience.- Must be able to speak and read English clearly, professionally and fluently. - Ability to work within established turnaround times - Must have excellent interpersonal skills and the ability to organize simultaneous tasks - Ability to work as a member of a team - Must participate and certify in internal CCO training to begin this role. - Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. - May be required to work overtime and scheduled holidays. - Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. - Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 15.61 Maximum Salary $ 15.61

Customer Service Representative - Healthcare - $750 new hire bonus and up to $2,200+ in other potential bonuses!

General information Job Posting Title Customer Service Representative - Healthcare Date Tuesday, August 26, 2025 City Chester State VA Country United States Working time Full-time General information Job Posting Title Customer Service Representative - Healthcare Date Wednesday, July 30, 2025 City Chester State VA Country United States Working time Full-time Description & Requirements Customer Service Representative - HealthcareLocation: On-site in Chester, VA Hourly Base Pay: $15.82/hr. plus a $1,000 new hire bonus and up to $2,200+ in other potential bonuses! Schedule: Flexible Limited-Service Full-Time schedules availableSite Hours: Monday - Sunday, 8 a.m. - 10 p.m.; the targeted start date, hours, and schedule are discussed with recruiterNight shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m. Helping America's Most Vulnerable Communities - Through Customer Care and Scheduling That Works For You!Maximus is currently seeking Customer Service Representatives (CSRs) to join our team. This position will assist consumers who need help maneuvering through complex healthcare plans. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.Pay and BenefitsAt Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter.- Work/Life Balance Support: Flexible schedules that meet your lifestyle!- Competitive Compensation: - $15.82/hr. + 10% shift differential for evening shifts - Up to $1,000+ in bonus opportunities, including training completion, referrals and more - Great Location & Workplace Perks: Enjoy various on-site food vendors, monthly employee engagement activities, and a short commute to multiple fast-food chains for added convenience- Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage- Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays- Future Planning: 401k with company match- Career Growth: A supportive environment with career development and promotional opportunities- Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs- Meaningful Work with Impact: No cold calling, sales, or collection calls required! Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses- Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules- Utilize standard technology such as telephone, e-mail, and web browser to perform job duties- Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing- Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller- Refer calls as required to CSR Lead- Maintain up-to-date knowledge of client regulations and policies- Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience.- Must be able to speak and read English clearly, professionally and fluently. - Ability to work within established turnaround times- Must have excellent interpersonal skills and the ability to organize simultaneous tasks- Ability to work as a member of a team- Regular and predictable attendance is required- Must participate and certify in internal CCO training to begin this role.- Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.- May be required to work overtime and scheduled holidays.- Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 15.82 Maximum Salary $ 15.82

Customer Service Representative - Healthcare - $1,000 new hire bonus and up to $2,200+ in other potential bonuses!

General information Job Posting Title Customer Service Representative - Healthcare (Part Time) Date Wednesday, July 30, 2025 City Riverview State FL Country United States Working time Part-time Description & Requirements Youtube Video Customer Service Representative - Healthcare Location: On-site in Riverview or Tampa, FL Hourly Base Pay: $15.61 plus a $750 new hire bonus and up to $2,200+ in other potential bonuses! Schedule: Limited-Service Part-Time schedules available; the hours, schedule, and targeted start date are discussed with recruiter Night shifts are highly desirable! We offer a 10% shift differential for any hours worked between 7 p.m. and 10 p.m. Depending on shift schedule Grow Your Career, Strengthen Communities, and Deliver Customer Care to America's Most Vulnerable. Join Maximus as a Customer Service Representative (CSR) and take the first step toward a rewarding career that combines professional growth with purpose. You'll play a vital role in helping individuals access essential healthcare services-while gaining valuable, real-world experience along the way. Whether you prefer a traditional weekday schedule or need weekend flexibility, Maximus has options for you. Our Tampa (Netpark) site is open Monday - Friday, 8 a.m. - 10 p.m. while our Riverview location operates Monday - Sunday, 6 a.m. - 10 p.m. Pay and Benefits At Maximus, we believe in the power of teamwork and mutual success. Our benefits reflect this philosophy by supporting your physical health, financial wellbeing, and work/life balance, ensuring you're equipped for all the moments that matter. <ul><li>Competitive Compensation: </li></ul> <ul><li>Base rate $15.61/hr + 10% shift differential for evening shifts </li></ul> <ul><li>$1000+ in bonus opportunities, including training completion, referrals and more </li></ul> <ul><li>Tuition Reimbursement - Invest in your ongoing education and development </li></ul> <ul><li>Work/Life Balance Support: Flexible scheduling options! </li></ul> <ul><li>Comprehensive Insurance Coverage: Company paid, base employee Medical Coverage </li></ul> <ul><li>Future Planning: 401k with company match </li></ul> <ul><li>Paid Time Off Package: Paid accrued Sick Leave, PTO, and 11 paid holidays </li></ul> <ul><li>Maximus Wellness Support: Employee Assistance Program (EAP), Employee Wellness, and Discount Programs </li></ul> <ul><li>Professional Development Opportunities: A supportive environment with career development and promotional opportunities </li></ul> <ul><li>Meaningful Work with Impact: No cold calling, sales, or collection calls! </li></ul> Eligibility requirements apply, ask your recruiter for more details Essential Duties and Responsibilities:- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).- Calls are basic and routine.- Uses computerized system for tracking, information gathering, and/or troubleshooting.- Provides feedback when needed, provide input on call trends, processes, procedures, and training.- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. - Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses - Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules - Utilize standard technology such as telephone, e-mail, and web browser to perform job duties - Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing - Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller - Refer calls as required to CSR Lead - Maintain up-to-date knowledge of client regulations and policies - Report problems that occur via the online system so they can be addressed by the appropriate parties Minimum Requirements - High School diploma or equivalent with 6 months of customer service experience.- Must be able to speak and read English clearly, professionally and fluently. - Ability to work within established turnaround times - Must have excellent interpersonal skills and the ability to organize simultaneous tasks - Ability to work as a member of a team - Must participate and certify in internal CCO training to begin this role. - Medicare will be expected to participate in and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role. - May be required to work overtime and scheduled holidays. - Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. - Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation. Minimum Salary $ 15.61 Maximum Salary $ 15.61

Customer Service Representative - Healthcare (Part Time) - $2,700+ in potential bonuses!

Search 10000+ Medical customer service representative jobs near you this November. New roles added regularly across leading industries. Apply today.

10000 medical customer service representative jobs NEAR_ME

Medical Equipment Customer Service Representative (TEMP)

Customer Service Representative - Healthcare - $750 new hire bonus and up to $2,200+ in other potential bonuses!

Customer Service Representative - Healthcare - $1,000 new hire bonus and up to $2,200+ in other potential bonuses!

Customer Service Representative - Healthcare - $1,000 new hire bonus and up to $2,200+ in other potential bonuses!

Customer Service Representative - Healthcare (Part Time) - $2,700+ in potential bonuses!

Customer Service Representative - Healthcare (Part Time) - $2,700+ in potential bonuses!

Customer Service Representative - Healthcare - $750 new hire bonus and up to $2,200+ in other potential bonuses!