medical customer service representative

Top life Physiotherapy and Hijjama Center

We are currently seeking Customer Service Representative / Call Center Agent with experience in Medical Center to join our Medical Clinic based in New Cairo - The 5th Settlement.Contact : 01055258305Email : toplife.eg@outlook.com- Sales and Persuasion skills. - People oriented and respectful. - Motivated and determined with positive attitude - Must have strong knowledge about the specialty - Interactive and must have client convincing skills.Job Type: Full-timeWork Location: In person

Customer Service Representative / Marketing / Call Center Agent - (New Cairo - 5th Settlement )

Liberty Medical Specialties

<div>Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full time Customer Service Representative in Supply, NC! 
*MUST BE WILLING TO TRAVEL TO WILMINGTON LOCATION FOR SUPPLEMENTAL COVERAGE* 
The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections. 
Duties of the CSR position include, but are not limited to, the following:
<ul>
<li>Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation.</li>
<li>Process retail sales transactions and maintain retail inventory when applicable.</li>
<li>Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies</li>
<li>Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services.</li>
<li>Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements).</li></ul> 


MUST HAVES:
<ul>
<li>Basic knowledge/familiarity with medical terminology and diagnostic codes.</li>
<li>Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances</li>
<li>Good organizational skills</li>
<li>Effective communication skills</li>
<li>Dependable attendance</li>
<li>High School Diploma</li>
<li>Must pass drug test</li></ul> 


DESIRED QUALIFICATIONS (will be given preference):

 At least some college education

 At least 6 months of recent, related experience. 
FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) &amp; more)

COMPENSATION - Hourly wage 
APPLY ONLINE TODAY! Simply Click &quot;Apply&quot; at the top of this page. 
No phone calls please. 
Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location. Today, the company services patients throughout the Carolinas and beyond with branches across the state. We are dedicated to providing quality care to our patients; from our family to yours. 
We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process. We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.</div>

Customer Service Representative (Full Time)

VXI Global Solutions

<div>Job Description<div>
It's fun to work in a company where people truly BELIEVE in what they are doing! 
 
We're committed to bringing passion and customer focus to the business.
 
 
Healthcare Call Center Representative
 
 
Location: Remote (Virtual Environment) 
Company: Trusted Leader in Healthcare Services 
 
Are you passionate about delivering exceptional customer service and building meaningful relationships? 
 
As a Healthcare Call Center Representative , you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they get the most out of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, your objective is to deliver extraordinary service while building trust and rapport with current and prospective members. 
 
What You'll Be Doing: 
<ul><li>
Customer Interactions: 
<ul><li>
Manage inquiries in areas such as Member Services, Medicare, and Billing.</li><li>
Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.</li></ul></li></ul><ul><li> 
Quality Service: 
<ul><li>
Uphold the organization's philosophy of extraordinary customer relations.</li><li>
Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.</li></ul></li></ul><ul><li> 
Problem Resolution: 
<ul><li>
Analyze and evaluate customer issues to initiate and coordinate service recovery measures.</li><li>
Document all member interactions meticulously following established procedures.</li></ul></li></ul><ul><li> 
Healthcare Knowledge 
<ul><li>
Demonstrate familiarity with health insurance terminology ( copays , deductibles, claims, authorizations, etc.).</li><li>
Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.</li></ul></li></ul><ul><li> 
Operational Excellence 
<ul><li>
Leverage a thorough understanding of company policies and processes to meet customer needs effectively.</li><li>
Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.</li></ul></li></ul><ul><li> 
Performance Metrics: 
<ul><li>
Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.</li></ul></li></ul><ul><li> 
Compliance and Ethics: 
<ul><li>
Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.</li><li>
Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.</li></ul></li></ul><ul><li> 
Tools and Systems:
 
<ul><li>Use multiple systems/screens while assisting callers effectively</li><li>
Navigate CRM, EMR/EHR, and ticketing platforms effectively</li></ul></li></ul> 

What You Bring: 
<ul><li>
Experience: 
<ul><li>
Minimum of two (2) years of customer service or healthcare member-interaction experience.</li><li>
Previous call center experience and/or prior experience in the health insurance industry (preferred).</li></ul></li></ul><ul><li> 
Education: 
<ul><li>
High School Diploma or GED required.</li></ul></li></ul><ul><li> 
Skills: 
<ul><li>
Outstanding written and verbal communication skills.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Ability to respond concisely and clearly to customer queries.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Typing speed of at least 35 WPM with a 5% or lower error rate.</li></ul></li></ul> 

Success Factors for Working from Home 
 
 
<ul><li>To thrive in this remote role, you'll need:</li></ul><ul><li> 
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.</li></ul><ul><li> 
Ergonomics : A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li></ul><ul><li> 
Reliable Internet Connection : Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.</li></ul><ul><li> 
Quiet, Distraction-Free Workspace : A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li></ul><ul><li> 
Tech-Savvy : Comfort with technology and ability to learn new systems quickly.</li></ul><ul><li> 
Self-motivation &amp; Independence : Ability to stay productive and manage your time effectively in a remote environment.</li></ul><ul><li> 
Communication Skills : Strong verbal and written communication skills, especially in a virtual setting.</li></ul><ul><li> 
Adaptability : Ability to adapt to changing technologies and procedures while working remotely.</li></ul> 

What You Will Get: 
<ul><li>
Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.</li><li>
Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.</li><li>
Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.</li><li>
Career Growth: Abundant advancement opportunities within the organization.</li><li>
Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.</li><li>
Unique Perks: 
<ul><li>
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li>
Referral for Life Program&trade;: Earn residual bonuses for referring employees who join the team and remain with the company.</li></ul></li></ul> 

Join Our Team: 
If you are motivated to make a meaningful impact in the lives of others, we want to hear from you. Apply today to embark on a rewarding career where your skills and dedication will help shape the future of healthcare services. 
 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Healthcare Call Center Representative - Work from Home</div><div>
Req Id: R26_02133_1</div><div>
Posted At: Fri Apr 10 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
 <div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Jefferson City, Missouri, United States</div></div></div>

US Virtual - Healthcare Call Center Representative - Work from Home

<div>Job Description<div>
It's fun to work in a company where people truly BELIEVE in what they are doing! 
 
We're committed to bringing passion and customer focus to the business.
 
 
Healthcare Call Center Representative
 
 
Location: Remote (Virtual Environment) 
Company: Trusted Leader in Healthcare Services 
 
Are you passionate about delivering exceptional customer service and building meaningful relationships? 
 
As a Healthcare Call Center Representative , you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they get the most out of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, your objective is to deliver extraordinary service while building trust and rapport with current and prospective members. 
 
What You'll Be Doing: 
<ul><li>
Customer Interactions: 
<ul><li>
Manage inquiries in areas such as Member Services, Medicare, and Billing.</li><li>
Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.</li></ul></li></ul><ul><li> 
Quality Service: 
<ul><li>
Uphold the organization's philosophy of extraordinary customer relations.</li><li>
Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.</li></ul></li></ul><ul><li> 
Problem Resolution: 
<ul><li>
Analyze and evaluate customer issues to initiate and coordinate service recovery measures.</li><li>
Document all member interactions meticulously following established procedures.</li></ul></li></ul><ul><li> 
Healthcare Knowledge 
<ul><li>
Demonstrate familiarity with health insurance terminology ( copays , deductibles, claims, authorizations, etc.).</li><li>
Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.</li></ul></li></ul><ul><li> 
Operational Excellence 
<ul><li>
Leverage a thorough understanding of company policies and processes to meet customer needs effectively.</li><li>
Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.</li></ul></li></ul><ul><li> 
Performance Metrics: 
<ul><li>
Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.</li></ul></li></ul><ul><li> 
Compliance and Ethics: 
<ul><li>
Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.</li><li>
Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.</li></ul></li></ul><ul><li> 
Tools and Systems:
 
<ul><li>Use multiple systems/screens while assisting callers effectively</li><li>
Navigate CRM, EMR/EHR, and ticketing platforms effectively</li></ul></li></ul> 

What You Bring: 
<ul><li>
Experience: 
<ul><li>
Minimum of two (2) years of customer service or healthcare member-interaction experience.</li><li>
Previous call center experience and/or prior experience in the health insurance industry (preferred).</li></ul></li></ul><ul><li> 
Education: 
<ul><li>
High School Diploma or GED required.</li></ul></li></ul><ul><li> 
Skills: 
<ul><li>
Outstanding written and verbal communication skills.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Ability to respond concisely and clearly to customer queries.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Typing speed of at least 35 WPM with a 5% or lower error rate.</li></ul></li></ul> 

Success Factors for Working from Home 
 
 
<ul><li>To thrive in this remote role, you'll need:</li></ul><ul><li> 
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.</li></ul><ul><li> 
Ergonomics : A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li></ul><ul><li> 
Reliable Internet Connection : Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.</li></ul><ul><li> 
Quiet, Distraction-Free Workspace : A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li></ul><ul><li> 
Tech-Savvy : Comfort with technology and ability to learn new systems quickly.</li></ul><ul><li> 
Self-motivation &amp; Independence : Ability to stay productive and manage your time effectively in a remote environment.</li></ul><ul><li> 
Communication Skills : Strong verbal and written communication skills, especially in a virtual setting.</li></ul><ul><li> 
Adaptability : Ability to adapt to changing technologies and procedures while working remotely.</li></ul> 

What You Will Get: 
<ul><li>
Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.</li><li>
Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.</li><li>
Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.</li><li>
Career Growth: Abundant advancement opportunities within the organization.</li><li>
Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.</li><li>
Unique Perks: 
<ul><li>
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li>
Referral for Life Program&trade;: Earn residual bonuses for referring employees who join the team and remain with the company.</li></ul></li></ul> 

Join Our Team: 
If you are motivated to make a meaningful impact in the lives of others, we want to hear from you. Apply today to embark on a rewarding career where your skills and dedication will help shape the future of healthcare services. 
 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Healthcare Call Center Representative - Work from Home</div><div>
Req Id: R26_02133</div><div>
Posted At: Fri Apr 10 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
 <div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Montgomery, Alabama, United States, 36130-2751</div></div></div>

<div>Job Description<div>
It's fun to work in a company where people truly BELIEVE in what they are doing! 
 
We're committed to bringing passion and customer focus to the business.
 
 
Healthcare Call Center Representative
 
 
Location: Remote (Virtual Environment) 
Company: Trusted Leader in Healthcare Services 
 
Are you passionate about delivering exceptional customer service and building meaningful relationships? 
 
As a Healthcare Call Center Representative , you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they get the most out of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, your objective is to deliver extraordinary service while building trust and rapport with current and prospective members. 
 
What You'll Be Doing: 
<ul><li>
Customer Interactions: 
<ul><li>
Manage inquiries in areas such as Member Services, Medicare, and Billing.</li><li>
Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.</li></ul></li></ul><ul><li> 
Quality Service: 
<ul><li>
Uphold the organization's philosophy of extraordinary customer relations.</li><li>
Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.</li></ul></li></ul><ul><li> 
Problem Resolution: 
<ul><li>
Analyze and evaluate customer issues to initiate and coordinate service recovery measures.</li><li>
Document all member interactions meticulously following established procedures.</li></ul></li></ul><ul><li> 
Healthcare Knowledge 
<ul><li>
Demonstrate familiarity with health insurance terminology ( copays , deductibles, claims, authorizations, etc.).</li><li>
Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.</li></ul></li></ul><ul><li> 
Operational Excellence 
<ul><li>
Leverage a thorough understanding of company policies and processes to meet customer needs effectively.</li><li>
Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.</li></ul></li></ul><ul><li> 
Performance Metrics: 
<ul><li>
Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.</li></ul></li></ul><ul><li> 
Compliance and Ethics: 
<ul><li>
Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.</li><li>
Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.</li></ul></li></ul><ul><li> 
Tools and Systems:
 
<ul><li>Use multiple systems/screens while assisting callers effectively</li><li>
Navigate CRM, EMR/EHR, and ticketing platforms effectively</li></ul></li></ul> 

What You Bring: 
<ul><li>
Experience: 
<ul><li>
Minimum of two (2) years of customer service or healthcare member-interaction experience.</li><li>
Previous call center experience and/or prior experience in the health insurance industry (preferred).</li></ul></li></ul><ul><li> 
Education: 
<ul><li>
High School Diploma or GED required.</li></ul></li></ul><ul><li> 
Skills: 
<ul><li>
Outstanding written and verbal communication skills.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Ability to respond concisely and clearly to customer queries.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Typing speed of at least 35 WPM with a 5% or lower error rate.</li></ul></li></ul> 

Success Factors for Working from Home 
 
 
<ul><li>To thrive in this remote role, you'll need:</li></ul><ul><li> 
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.</li></ul><ul><li> 
Ergonomics : A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li></ul><ul><li> 
Reliable Internet Connection : Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.</li></ul><ul><li> 
Quiet, Distraction-Free Workspace : A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li></ul><ul><li> 
Tech-Savvy : Comfort with technology and ability to learn new systems quickly.</li></ul><ul><li> 
Self-motivation &amp; Independence : Ability to stay productive and manage your time effectively in a remote environment.</li></ul><ul><li> 
Communication Skills : Strong verbal and written communication skills, especially in a virtual setting.</li></ul><ul><li> 
Adaptability : Ability to adapt to changing technologies and procedures while working remotely.</li></ul> 

What You Will Get: 
<ul><li>
Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.</li><li>
Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.</li><li>
Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.</li><li>
Career Growth: Abundant advancement opportunities within the organization.</li><li>
Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.</li><li>
Unique Perks: 
<ul><li>
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li>
Referral for Life Program&trade;: Earn residual bonuses for referring employees who join the team and remain with the company.</li></ul></li></ul> 

Join Our Team: 
If you are motivated to make a meaningful impact in the lives of others, we want to hear from you. Apply today to embark on a rewarding career where your skills and dedication will help shape the future of healthcare services. 
 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Healthcare Call Center Representative - Work from Home</div><div>
Req Id: R26_02133_10</div><div>
Posted At: Fri Apr 10 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
 <div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Tallahassee, Florida, United States</div></div></div>

Moda Health

<div>Let&rsquo;s do great things, together!
About Moda
Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we&rsquo;re focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let&rsquo;s be better together. 
Job Summary: 
Are you a problem-solver with excellent communication skills who thrives in a fast-paced, team-driven environment? 
We&rsquo;re looking for a Medicaid Customer Service Representative to join our team and deliver exceptional service to members of the Oregon Health Plan (OHP). This is a full-time WFH position with availability required from 7:30 AM&ndash;5:30 PM, Monday through Friday. 
Pay Range 
$18.39 - $20.58 hourly, DOE. 
**Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.<h3 class="jobSectionHeader"> 
Position starts June 1, 2026.</h3><h3 class="jobSectionHeader">
Please fill out an application on our company page, linked below, to be considered for this position:</h3>
https://j.brt.mv/jb.do?reqGK=27774866&amp;refresh=true 
Benefits:<ul><li>
Medical, Dental, Vision, Pharmacy, Life, &amp; Disability</li><li>
401K- Matching</li><li>
FSA</li><li>
Employee Assistance Program</li><li>
PTO and Company Paid Holidays</li></ul> 
Required Qualifications<ul><li>
At least 1 year of experience in a medical insurance or healthcare-related field.</li><li>
Minimum 1 year of call center or customer service experience.</li><li>
High School Diploma or equivalent.</li><li>
Strong computer skills, including typing, 10-key, and Microsoft Office proficiency.</li><li>
Ability to consistently meet Moda&rsquo;s attendance and punctuality standards as part of job performance expectations.</li><li>
High speed internet (cable or fiber)</li></ul> 
Preferred Qualifications<ul><li>
Experience with medical health insurance or government healthcare programs.</li><li>
Knowledge of medical terminology.</li><li>
Medical billing and coding experience</li><li>
Experience with trauma informed care model</li></ul> 
Primary Functions:<ul><li>
Answer a high volume of calls with professionalism, empathy, and a commitment to solving customer concerns.</li><li>
Provide accurate, timely information about OHP medical and pharmacy benefits.</li><li>
Research and resolve complex inquiries to ensure customer satisfaction.</li><li>
Maintain confidentiality and adhere to privacy policies and HIPAA regulations.</li><li>
Document calls thoroughly and efficiently using the latest software tools.</li><li>
Collaborate with a supportive team and experienced leadership to ensure the best outcomes.</li><li>
Continuously adapt to evolving customer needs in a dynamic work environment.</li></ul> 
Why Join Us?<ul><li>
Comprehensive Training: We&rsquo;ll set you up for success with the tools and knowledge you need.</li><li>
Professional Growth: Explore opportunities for career advancement within a growing organization.</li><li>
Collaborative Environment: Be part of a team that values innovation, diversity, and mutual support.</li></ul> 
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training. 
 
For more information regarding accommodations, please direct your questions to Kristy Nehler &amp; Danielle Baker via our humanresources@modahealth.com email.</div>

Medicaid Customer Service Representative

PeaceHealth

<div>Description
PeaceHealth is seeking a Patient Access Representative Call Center - Remote for a Full Time, 1.00 FTE, Variable position.
The salary range for this job opening at PeaceHealth is $23.16 &ndash; $31.26. Projected Shift for this position is: M-F 0800 - 1700
The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.
This role requires onsite training during the first 120-day introductory period, and occasional onsite work thereafter. Candidates must live within a 1 hour commuting distance of PeaceHealth St. Joseph's Medical Center, Bellingham WA.
Job Summary
Assists in coordinating the activities between scheduling, insurance verification, and patient flow. Acts as a clinic liaison with physician practices interacting with all scheduling needs. Schedules both new patients and follow up appointments for a variety of clinic practices and follows appropriate standard work.
Details of the Position:<ul><li>
Pre-registers/registers patients with accurate patient demographics and financial data. May register patients using varying methods depending upon location. Handles incoming calls in relation to scheduling as primary scheduling resource.</li><li>
Verifies coverage and ensures all insurance requirements are met.</li><li>
Responds to customer&rsquo;s inquiries to include scheduling/cancelling appointments, transferring to appropriate clinic or entering in-basket messages to ensure follow up is completed.</li><li>
Provides outbound calls to patients in the form of reminder calls, referrals and other necessary follow up appointments.</li><li>
Ensures all appropriate interpreter services are ordered for patient visit.</li><li>
Performs other duties as assigned.</li></ul>
What you bring:<ul><li>
High School Diploma Preferred: or equivalent</li><li>
1 year Required: Medical office or related customer service experience</li><li>
Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook</li></ul>
Skills<ul><li>
Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (Preferred)</li><li>
Knowledge of insurance process and regulations (Preferred)</li><li>
Ability to work from home in a secure environment free of distractions with appropriate high-speed connectivity. (Required)</li><li>
Must be able to manage conflict effectively and professionally. (Required)</li><li>
Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)</li><li>
Good customer service skills and good interpersonal skills. (Required)</li></ul>
Department / Location Specific Notes
Care Delivery and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.
Working Conditions<ul><li>
Consistently operates computer and other office equipment.</li><li>
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li><li>
Sedentary work.</li><li>
Predominantly operates in an office environment.</li><li>
Ability to communicate and exchange accurate information.</li><li>
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.</li></ul>
For additional information or questions, please email Jen Worthington at Jworthington@peacehealth.org or call 360-448-0542.
PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.
See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.</div>

Patient Access Representative Call Center - Remote

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10000 medical customer service representative jobs Near Me

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US Virtual - Healthcare Call Center Representative - Work from Home

US Virtual - Healthcare Call Center Representative - Work from Home

Medicaid Customer Service Representative

Patient Access Representative Call Center - Remote