medical customer service representative

Softmatic Solutions

<p>Job Title: <b>Customer Service Representative | USA</b></p><p>Location: Garden Town, Lahore | (1:00 PM to 10:00 PM)</p><p>Job Type: Full-Time | Onsite</p><p>Experience: 1 year to 2 Year</p><p><b>Strong speaking and communication skills with an English accent are mandatory for that Role.</b></p><p><b>Recommendations are more than welcome.</b></p><p><b>Join Our Team at Softmatic Solutions:</b></p><p>Softmatic Solutions is a versatile software development firm specializing in applications, game development, and IT solutions. We leverage a wide array of technologies including Xamarin, Unity, Flutter, Cocos2dx, Native Android, Native iOS, .NET, WordPress, and Power BI. Our dedicated team focuses on creating innovative and high-quality software solutions for businesses. We are committed to enhancing user experience by delivering efficient and reliable products tailored to client needs.</p><p><b>Role Description:</b></p><p>We are seeking a highly skilled and professional Customer Service Representative with strong communication abilities and hands-on knowledge of US healthcare processes. The ideal candidate will have experience handling patient interactions, understanding referral workflows, and managing insurance procedures within the US healthcare system.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle calls related to patient services with professionalism and empathy</li><li>Assist patients with appointment scheduling, inquiries, and general support</li><li>Manage and process referrals in accordance with US healthcare guidelines</li><li>Verify patient insurance eligibility, benefits, and coverage details</li><li>Coordinate with healthcare providers, clinics, and insurance companies</li><li>Maintain accurate documentation of patient interactions and transactions</li><li>Ensure compliance with HIPAA and other relevant healthcare regulations</li><li>Resolve patient concerns efficiently while maintaining high service standards</li></ul><p><b>Required Skills &amp; Qualifications:</b></p><ul><li>Excellent verbal and written communication skills (fluent English required)</li><li>Strong interpersonal and customer service skills</li><li>Proven knowledge of US healthcare systems, including referrals and insurance procedures</li><li>Experience with medical billing, insurance verification, or prior authorization processes is a plus</li><li>Ability to handle sensitive information with confidentiality</li><li>Proficient in using CRM systems and healthcare software</li><li>Strong problem-solving and multitasking abilities.</li></ul><p><b>Preferred Experience:</b></p><ul><li>Minimum 1 Year to 2 year of experience in a US healthcare customer service role.</li><li>Familiarity with medical terminology and healthcare workflows.</li><li>Experience working with US-based patients or providers.</li></ul><p><b>Work Environment:</b></p><ul><li>Fast-paced and performance-driven</li><li>Collaborative team setting</li><li>Opportunities for growth and skill development</li></ul><p><b>Why Join Us:</b></p><ul><li>Work in a fast-paced and innovative environment</li><li>Opportunities for professional growth and development</li><li>Collaborative and supportive team culture</li><li>Competitive salary and benefits package</li></ul><p>If you meet the requirements and are excited about joining a growing company, please send your resume to either and portfolio &quot;HR@softmatic.io&quot; include the job title in the subject line &quot;(CSR, patient advocate)&quot;</p><p>Pay: Rs120,000.00 - Rs200,000.00 per month</p><p>Work Location: In person</p>

CSR (patient advocate)

Piedmont Urgent Care by WellStreet

<div><p><i>Piedmont Urgent Care - Deliver Exceptional Patient Care with Purpose</i></p>
<p>
Are you a friendly, detail-oriented professional who thrives in a fast-paced environment? Join Piedmont Urgent Care as a Patient Service Representative (PSR) and be the first point of contact in providing a welcoming and efficient patient experience. Your role is essential in ensuring seamless front-office operations while making a meaningful impact on those we serve.</p>
<p>
As a Patient Service Representative, you will create a positive experience for every patient by managing front-office operations, assisting with administrative tasks, and supporting the overall clinic workflow. This role is ideal for someone who enjoys customer service, problem-solving, and working in a team-oriented healthcare setting.</p>
<p><b>
Why You'll Love Working Here:</b></p>
<ul>
<li>LIFE-Work Balance &amp; Flexible Schedule: Full-time (3-day/12-hour shifts, 8 AM - 8 PM) &ndash; No overnight shifts, so you can prioritize both your career and personal life!</li>
<li>Competitive Pay &amp; Benefits: Medical, Dental, Vision, Prescription, Pet Insurance &amp; more</li>
<li>Paid Time Off &amp; Holidays: Recharge and take care of yourself</li>
<li>401K with Company Match: Plan for your future</li>
<li>Wellness Support: Employee Assistance Program (EAP) &amp; Wellness Initiatives</li>
<li>Professional Growth: Leadership opportunities &amp; professional development</li>
</ul>
<p><b>Key Responsibilities:</b></p>
<ul>
<li><b>Warm Welcome</b>: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.</li>
<li><b>Patient and Business Documentation</b>: Maintain confidentiality while collecting and organizing important patient and business documents.</li>
<li><b>Insurance Verification</b>: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies and billing/collection information.</li>
<li><b>Financial Responsibility</b>: Determine and collect each patient&rsquo;s financial responsibility, ensuring transparency and clarity about costs.</li>
<li><b>Collaborative Support</b>: Assist the practice manager, providers, and other staff members as needed to ensure smooth daily operations.</li>
<li><b>Compliance</b>: Understand and enforce healthcare regulatory requirements such as HIPAA and OSHA standards, ensuring all documentation and processes are handled according to guidelines.</li>
<li>and patient result trackers.</li>
</ul><ul><li><b>Travel Requirement:</b> Support staffing and operational needs by traveling to other Piedmont Urgent Care locations as required.</li>
</ul>
<p><b>Required Qualifications:</b></p>
<ul>
<li><b>Education:</b> High school diploma or equivalent, Medical Administrative Assistant certificate a plus</li>
<li><b>Experience:</b> 1+ year of experience in a medical office or healthcare setting preferred</li>
<li><b>Skills:</b> Strong communication, attention to detail, and ability to multitask in a busy environment</li>
<li><b>Technical Skills:</b> Experience using Electronic Medical Records (EMR) software, EPIC preferred</li>
<li><b>Flexibility:</b> Ability to work 12-hour shifts, including some weekends and holidays</li>
<li><b>Team Player:</b> A proactive, friendly, and patient-focused approach to service</li>
</ul>
<p>At Piedmont Urgent Care, we believe in kindness, excellence, empowerment, resilience, and proactive service. If you&rsquo;re looking for a career where your contributions truly matter, apply today and be part of something bigger!</p><p>
Equal Opportunity Employer<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Patient Services Representative (Medical Receptionist)

CHG Healthcare

<div><p>CompHealth is the nation&rsquo;s largest locum tenens staffing agency, offering more than 100 physician specialties, as well as permanent physician placement and both temporary and permanent allied healthcare staffing. At CompHealth, we are known for our employee-centric culture, strong core values and providing outstanding customer service. With CompHealth you can love what you do and impact the lives of millions of patients ever year.</p><p></p><p><b>
Responsibilities</b></p><p></p><p>
As an Inside Sales Representative in the CompHealth Allied Division, you will reach out to healthcare providers, learn their career goals, then match them with a healthcare facility that needs their services.</p><p></p><p>
It&rsquo;s challenging work, especially in the first year or two. But as you build a network of interested providers, the job becomes easier and more rewarding. And you can leave each day feeling proud that you&rsquo;ve helped make a difference in healthcare.</p><p></p><p><b>
Qualifications</b></p><ul><li><p>
Have worked at least one year in sales by selling products or services
</p></li><li><p>Intrinsically motivated and able to persevere through tough markets</p></li><li><p>
Passion for sales and a &quot;roll up your sleeves and get the job done&quot; mentality</p></li><li><p>
Demonstrated knack to persuade and influence clients through a consultative sales approach</p></li><li><p>
Develop prospective business through numerous channels
</p></li><li><p>Negotiate contracts that help the gross margin shine</p></li></ul><p></p><div><p><i>
We believe in fair compensation for all of our people, which is why our pay structure takes into account the cost of labor across U.S. geographic markets. For this position, we offer a pay range of $60,000 - $250,000 annually, with pay varying depending on work location and job-related factors such as knowledge, position level and experience. During the hiring process, your recruiter can provide more information about the specific salary range for the job location.</i></p></div><p></p><div><p><i>
CHG Healthcare offers starting salaries for sales positions in the form of total target compensation (TTC = base + commission + bonus), which includes base pay, commission, and bonuses. Sales positions receive short-term incentives through commission plans and bonuses. On the other hand, non-sales positions have starting salaries that consist of a base salary and short-term incentives through various bonus plans, which are paid out monthly, quarterly, or annually.</i></p><p></p><p>
#LI-MJ1</p></div><p></p><div>
In return we offer:<br>
<br>
<ul><li>401(k) retirement plan with company match</li></ul></div><ul><li>Traditional healthcare benefits such as medical and dental coverage, and some unique benefits like onsite health centers, corporate wellness programs, and free behavioral health appointments.</li><li>Flexible work schedules - including work-from-home options available</li><li>Recognition programs with rewards including trips, cash, and paid time off</li><li>Family-friendly benefits including paid parental leave, fertility coverage, adoption assistance, and marriage counseling</li><li>Tailored training resources including free LinkedIn learning courses</li><li>Volunteer time off and employee-driven matching grants</li><li>Tuition reimbursement programs</li></ul><br>
Click here to learn more about our company and culture.<p></p><p>
CHG Healthcare values a diverse and inclusive workforce. Interested in this role but not a perfect fit? Apply anyway.</p><p></p><p>
We welcome applicants of any race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status and individuals with disabilities as an Affirmative Action/Equal Opportunity Employer. We are an at-will employer.</p><p></p><p>
What makes CHG Different? You.</p></div>

Inside Sales/Provider Representative: CompHealth Medical Staffing

Bayview Physicians Group

<div><b>Customer Service- Medical Billing Department</b><br>
<b>Bayview Physicians Group</b><br>
<br>
<b>Job Type</b><br>
Full-time<br>
<br>
<b>Full Job Description</b><br>
Bayview Physicians Group is a rapidly growing outpatient multi-specialty medical group, that strongly believes the doctor-patient relationship is the cornerstone of quality healthcare. We staff more than 600 positions in the Hampton Roads area. Individuals who possess excellent customer service skills, strong collegial relationships, and the desire to promote a positive work environment are encouraged to apply. We offer a competitive benefits package to our full-time employees and we are always accepting applications from qualified candidates. On the job training is available for the right candidate.<br>
<br>
<b>Duties &amp; Responsibilities:</b><ul><li>
Answer multi-line phones</li><li>
Provide exceptional customer service to Bayview Patients calling in to make a payment or have questions about their bills</li><li>
Take payments over the phone</li><li>
Update patient information and data entry</li><li>
Review patient balance due accounts</li><li>
Navigate in the Electronic Health Record</li><li>
Resolve patient concerns or disputes regarding their bill</li><li>
Work Accounts Receivable</li></ul><b>
Qualifications:</b><ul><li>
General customer service experience</li><li>
Ability to communicate effectively orally and in writing.</li><li>
Excellent telephone skills.</li><li>
Must demonstrate the ability to work as a team.</li><li>
Must demonstrate a positive attitude, and helpful demeanor.</li><li>
General knowledge of standard office equipment such as computers, fax machine, photo copier, etc.</li><li>
General medical office experience a plus</li></ul><b>
Education and/or Experience:</b><ul><li>
Minimum of 1-year previous customer service experience</li><li>
Call center experience a plus</li><li>
Previous medical front desk experience a plus</li><li>
Organization is willing to train the right candidate</li></ul><p>
</p><p>BcdGGIGKgm</p></div>

Customer Service-Medical Billing Department

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Florida<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Customer Care Agent), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Customer Care Agent (Temp-to-Perm)

TidalHealth

<div><div><div><div><p><b>Why work at TidalHealth?</b></p>
<p>Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare &amp; Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.</p>
<p><b>Medical Assistant/Patient Service Representative Position Summary</b></p>
<p>The Medical Assistant/Patient Service Representative serves as a member of the care team, providing both clinical care and front desk administrative service to patients in a medical office setting. Duties include but are not limited to clinical, administrative and clerical tasks such as rooming patients, taking vitals, intake of medical history and medications, registration duties, scheduling appointments, insurance verification and customer service.</p><br>
<p></p>
<p><b>Medical Assistant/Patient Service Representative Position Requirements</b></p>
<ul><li>High School graduate or equivalent required.</li>
<li>Knowledge of medical terminology.</li>
<li>One year of clinical or back-office experience is required or completion of a Medical Assistant training program is required.</li>
<li>At least one year of administrative/customer service experience required.</li>
</ul>
<p><b>Medical Assistant/Patient Service Representative Work Schedule</b></p>
<ul><li>Monday through Friday, Day Shift</li>
</ul>
<p><b>Medical Assistant/Patient Service Representative Benefits</b></p>
<ul><li>At TidalHealth, full-time employees working at least 80 hours per pay period and part-time employees working at least 40 hours per pay period are eligible for benefits.</li>
<li>Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.</li>
</ul>
</div></div></div><br>
Location: TidalHealth &middot; ENT Millsboro<br>
Schedule: Full Time, Monday - Friday, 8:00 - 4:30 pm</div>

Medical Assistant/Patient Service Representative

SigmaGraft Inc. Biomaterials

<p><b>Job description</b></p><p>Our company is seeking a <b>Dental Inside Sales Representative</b> to join our team on a full-time basis. We specialize in the manufacture of dental and orthopedic biomaterials used in bone regeneration. The primary duty of a Dental Inside Sales Representative is to promote the company&rsquo;s products &amp; services through excellent customer service. The Dental Sales Representative must educate potential customers on the products and what they do. Some responsibilities of the Dental Sales Representative include the following:</p><ul><li>Provide outstanding customer service before and after a sale</li><li>Maintain high levels of customer satisfaction</li><li>Help customers determine their needs then provide proper recommendations to solve their problems</li><li>Ask all customers for referrals</li><li>Develop strong relationships with customers and look for opportunities to further expand their products</li></ul><p><b>Required Skills</b></p><p>We are looking for a Dental Implant Sales Representative candidate with various prerequisite skills and qualifications. They have to be strong in their customer service, sales and knowledge of the company's products and services. Some Sales Representative qualifications include the following:</p><ul><li>Self-motivated</li><li>Strong communication skills</li><li>Ability to learn quickly</li><li>Ability to read people well</li><li>Ability to travel (national and international)</li><li>Good listening skills</li><li>Friendly personality</li><li>General understanding of the medical sales process</li></ul><p>Job Type: Full-time.</p><p>COVID-19 considerations:<br/>To keep our employers as safe as possible, we've provided masks, gloves, and hand sanitizers.</p><p>Work</p><ul><li>One Location (required to come into office)</li></ul><p>Job Type: Full-time</p><p>Pay: $20.00 - $26.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Shift:</p><ul><li>8 hour shift</li></ul><p>Experience:</p><ul><li>Dental Sales: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>Driver's License (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Brea, CA 92821 (Preferred)</li></ul><p>Work Location: In person</p>

Inside Sales Representative

Search 10000+ Medical customer service representative jobs near you this June. New roles added regularly across leading industries. Apply today.