medical customer service representative

PREVEA HEALTH

<div>This position is full-time, 40-hours per week working five, 8-hour days in a call center setting. It is full-time benefit eligible.
Patient Service Representative 
 
Come work where we specialize in you! We have nearly 2,000 reasons for you to consider a career with Prevea Health&mdash;they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care.
 
 
Job Summary 
The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea. 
 
What you will do
<ul>
<li>Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea.</li>
<li>Obtain and confirm accurate demographic and insurance coverage information.</li>
<li>Route medical inquiries, complaints &amp; messages to appropriate parties.</li>
<li>Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs.</li>
<li>Collect required payments, including co-payments, outstanding balances, and payments due at the time of service.</li>
<li>Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues</li>
<li>Schedule and confirm patient appointments.</li>
<li>Provide accurate daily batch and/or deposits to appropriate staff for processing.</li></ul> 
 
Education Qualifications
<ul>
<li>High School Diploma and/or GED Required</li>
</ul>
Experience Qualifications
<ul>
<li>1-3 years Experience in customer service, insurance and/or healthcare setting Preferred</li>
</ul>
Skills and Abilities
<ul>
<li>Display proficient telephone and computer skills with clear and professional speaking abilities.</li>
<li>Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction.</li>
<li>Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance.</li>
<li>Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes.</li>
<li>Capable of effectively and positively interacting with staff members throughout the company.</li>
<li>Promote teamwork and provide a supportive environment throughout the organization.</li>
<li>Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately.</li>
<li>Able to work independently and think critically using provided information.</li>
</ul>
Physical Demands
<ul>
<li>Sit - Constantly</li>
<li>Stand - Rarely</li>
<li>Walk - Rarely</li>
<li>Drive - Rarely</li>
<li>Climb (Stairs/Ladders) - Rarely</li>
<li>Bend (Neck) - Frequently</li>
<li>Gross Manipulation (Hands/Arms) - Rarely</li>
<li>Squat - Rarely</li>
<li>Twist/Turn (Neck) - Occasionally</li>
<li>Lift/Carry 0-10 lbs. - Rarely</li>
<li>Lift/Carry 11-25 lbs. - Rarely</li>
<li>Lift/Carry 26-35 lbs. - Rarely</li>
<li>Push/Pull up to 10 lbs. - Rarely</li>
<li>Push/Pull 11-25 lbs. - Rarely</li>
<li>Push/Pull 26-35 lbs. - Rarely</li>
<li>Reach (Above shoulder level) - Rarely</li>
<li>Reach (Below shoulder level) - Constantly</li>
<li>Simple Grasping (Hands/Arms) - Constantly</li>
<li>Fine Manipulation (Hands/Arms) - Constantly</li>
<li>Gross Manipulation (Hands/Arms) - Constantly</li></ul> 
 
Working Conditions
<ul>
<li>Noise - Occasionally</li></ul> 
 
Travel Requirements
<ul>
<li>5%</li></ul> 
 
Hearing Requirements
<ul>
<li>Hears Whispers &lt; 3 feet - Constantly</li>
<li>Hears Whispers 3-8 feet - Constantly</li></ul> 
 
Vision Requirements
<ul>
<li>Color Discrimination - Constantly</li>
<li>Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly</li>
<li>Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly</li></ul> 
 
Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify</div>

Patient Service Representative - Call Center (Full Time)

Duly Health and Care

<div>Overview:
<div>
Patient Service Representative &ndash; Plainfield - Internal Medicine</div><div></div><div> 
Position Highlights:</div><ul><li>
Full-Time, 40 hours per week</li><li>
Clinic Hours: Monday-Friday, day shift; hours vary</li><li>
Location: 24020 West Riverwalk Court 
Plainfield, Illinois 60544</li><li>
Travel: As needed.</li></ul><div></div><div> 
Benefits:</div><ul><li>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</li><li>
Access to a mental health benefit at no cost.</li><li>
Employer provided life and disability insurance.
</li><li>$5,250 Tuition Reimbursement per year.</li><li>
Immediate 401(k) match.
</li><li>40 hours paid volunteer time off.</li><li>
A culture committed to community engagement and social impact.</li><li>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</li></ul>
Responsibilities:
<div>
The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.</div><div> 
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><div></div><ul><li> 
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.</li><li>Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.</li><li>Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.</li><li>Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.</li><li>Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.</li><li>Clearly communicates information about Duly clinical personnel to patients and other individuals.</li><li>Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.</li><li>Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.</li><li>Reviews performance dashboards daily to monitor key metrics in Scheduling &amp; Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.</li><li>Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.</li><li>Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.</li><li>Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.</li></ul> 
Qualifications:
<div>
EDUCATION and / or CERTIFICATION/LICENSURE: 
<ul><li>High School diploma or equivalent required</li></ul></div><div></div><div> 
EXPERIENCE: 
<ul><li>Minimum 1 year of experience in a medical office or clinical setting preferred</li><li>Prior experience in a receptionist or front desk role strongly preferred</li></ul></div><div></div><div> 
KNOWLEDGE SKILLS AND ABILITIES: 
<ul><li>Exceptional customer service skills and passion for serving others.</li><li>Outstanding verbal and written communication skills.</li><li>Proficiency in EPIC or similar EMR systems.</li><li>Knowledge of medical office procedures and insurance verification.</li><li>Skilled in operating phones, personal computers, software and other basic IT systems.</li><li>Proficient in Microsoft Office Suite products including Excel, Word and Outlook.</li><li>Detail-oriented with excellent organizational and time management skills.</li><li>Ability to handle sensitive information with discretion.</li><li>Positive, professional, collaborative, and adaptable attitude.</li></ul></div><div> 
PHYSICAL AND MENTAL DEMANDS: 
<ul><li>Ability to sit, stand, walk, bend, and stretch for extended periods</li><li>Vision must be correctable to 20/20; normal hearing required for phone communication</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions</li></ul></div><div></div><div> 
The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</div></div>

Patient Service Representative - Internal Medicine

Carolina Energy Conservation

<div>Carolina Energy Conservation of Myrtle Beach, SC is looking to hire a full-time Appointment Center Rep / Customer Service Representative (CSR). Are you a highly motivated and positive person who loves interacting with people, especially on the phone? Would you like to join a growing family-owned company with a great reputation in our community? Most of our staff have been promoted from within! Are you a customer service rockstar who is ready to have all your Sundays and most of your Saturdays back for social and family time? If so, please read on!
This Appointment Center Rep / Customer Service Representative (CSR) earns a competitive base hourly wage of $14/hour. In addition to bonus and commission opportunities, we offer a 401(k) plan, paid holidays, paid vacations after one year, employee recognition, company events, and excellent company culture. We welcome all veterans! If this sounds like the right opportunity for you, apply today!
ABOUT CAROLINA ENERGY CONSERVATION
Since 2009, we have specialized in performance home insulation services. Using only the highest quality renewable, sustainable, and eco-friendly products, our patented solutions give a long-lasting answer to any home energy efficiency problem, while increasing the home's value and easing the burden on HVAC systems. We've built our reputation on superior workmanship and the highest levels of customer satisfaction. A contractor of choice, we give our customers peace of mind.
We also strive to be an employer of choice and give our employees peace of mind. We offer a way to save for retirement, career growth opportunities, work-life balance, a supportive family environment, and opportunities to give back to the community.
A DAY IN THE LIFE OF AN APPOINTMENT CENTER REP / CUSTOMER SERVICE REPRESENTATIVE (CSR)
As an Appointment Center Rep / Customer Service Representative (CSR), you schedule all the appointments for our sales staff, whether prospects reach out from the internet, by phone call, or as a walk-in. You are often the first point of contact with our company. Your friendly demeanor makes a great first impression! You answer all incoming calls with cheerful enthusiasm and direct them throughout the company as needed. Your warm smile even comes across over the phone.
In order to set appointments with leads and follow up with proposals already presented to the customers by our sales staff, you also make at least 50 outbound phone calls per day to already pre-qualified lead sources. While you love talking on the phone with new people every day, you are glad that your job does not require any cold calling! You get great satisfaction out of using your excellent people skills to help our local company thrive while helping homeowners get the best services and products available to make their homes more energy-efficient.
QUALIFICATIONS FOR AN APPOINTMENT CENTER REP / CUSTOMER SERVICE REPRESENTATIVE (CSR)<ul><li>
Ability to handle inbound informational and troubleshooting calls as well as outbound calls to schedule sales calls and annual maintenance visits</li><li>
Ability to make 50-100 calls a day</li><li>
Proficient computer skills</li><li>
Good geographical understanding of both South Carolina and North Carolina</li><li>
Phone skills</li><li>
Awesome customer service skills</li></ul>
Are you organized, able to prioritize tasks effectively, and manage your time effectively? Can you troubleshoot and solve problems efficiently? Are you attentive to accuracy and detail? Do you have excellent communication skills, both written and verbal? Are you extremely comfortable speaking with current and prospective customers on the phone? If this sounds like you, you might just be perfect for this Appointment Center Rep / Customer Service Representative (CSR) position!
WORK SCHEDULE
This full-time position typically works Monday - Friday with occasional Saturdays required.
READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 29588</div>

Appointment Center Rep / Customer Service Representative (CSR)

Tenet Healthcare

<div><h3 class="jobSectionHeader">Job Summary</h3>
JOB SUMMARY

The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.
<ul>
<li>Handle a large call volume while ensuring quality customer service and patient satisfaction</li>
<li>Follow-up on all issues not resolved during conversation with patient/guarantor</li>
<li>Ability to complete other related customer service duties as assigned</li>
</ul>
KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position serves as the primary source of communication for patients&rsquo; billing inquiries. This person must possess the skill to effectively assist patients with sensitive and confidential issues, while understanding our obligation to our clients to collect outstanding patient balances. They should be able to handle multiple tasks along with setting appropriate priorities with client information.
<ul>
<li>Answer patient calls within the guidelines of call center metric objectives</li>
<li>Ensure appropriate HIPAA compliance guidelines</li>
<li>Adhere to work schedule and follow call center phone procedures</li>
<li>Maintain professionalism and confidentiality</li>
</ul>
Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID-19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.
<ul>
<li>High School degree or equivalent required</li>
<li>At least 1 year experience in a medical customer service role preferred</li>
<li>Previous experience in a call center environment preferred</li>
<li>Proficiency in Microsoft Outlook, Excel and Word required</li>
<li>Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus</li>
</ul>
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Must be able to work in sitting position, use computer and answer telephone</li>
<li>Ability to travel</li>
<li>Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments</li>
</ul>
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>Office Work Environment</li>
<li>Hospital Work Environment</li>
</ul>
TRAVEL
<ul>
<li>No travel required</li>
</ul>
As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities, and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

Compensation and Benefit Information

Compensation
<ul>
<li>Pay: $14.50 - $21.80 per hour. Compensation depends on location, qualifications, and experience.
</li><li>Position may be eligible for a signing bonus for qualified new hires, subject to employment status.</li>
<li>Conifer observed holidays receive time and a half.</li>
</ul>
Benefits

Conifer offers the following benefits, subject to employment status:
<ul>
<li>Medical, dental, vision, disability, and life insurance</li>
<li>Paid time off (vacation &amp; sick leave) &ndash; min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked.</li>
<li>401k with up to 6% employer match</li>
<li>10 paid holidays per year</li>
<li>Health savings accounts, healthcare &amp; dependent flexible spending accounts</li>
<li>Employee Assistance program, Employee discount program</li>
<li>Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder &amp; childcare, AD&amp;D, auto &amp; home insurance.</li>
<li>For Colorado employees, Conifer offers paid leave in accordance with Colorado&rsquo;s Healthy Families and Workplaces Act.</li>
</ul>
Employment practices will not be influenced or affected by an applicant&rsquo;s or employee&rsquo;s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. 
Tenet participates in the E-Verify program. Follow the link below for additional information. 
E-Verify: http://www.uscis.gov/e-verify 
The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

2603005162</div>

PS Customer Service Representative - Remote

Northwestern Medicine

<div>
 At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
 
 
 
 Job Description
 
 
 
 
 This role will be responsible for check in and check out of 3 medical specialties clinics - rheumatology, infusion and endocrinology, as well as lunch/end of day coverage needs for our single PSR clinic, nephrology.
 
 
 
 The
 
 Patient Service Representative
 
 reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
 
 
 The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
 </li>
 <li>
 Completes check-in/out functions as directed.
 </li>
 <li>
 Confirms and updates patient identification and demographic/insurance information.
 </li>
 <li>
 Completes patient registration as needed.
 </li>
 <li>
 Obtains patient consents/authorizations.
 </li>
 <li>
 Collects co-payments, past due balances and point of service payments.
 </li>
 <li>
 Posts payments, process billing information and perform &ldquo;end of day&rdquo; cash drawer closing.
 </li>
 <li>
 Keeps waiting area clean and comfortable.
 </li>
 <li>
 Informs patients of any delays or changes in appointment status.
 </li>
 <li>
 Schedules appointments as necessary.
 </li>
 <li>
 For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
 </li>
 <li>
 May perform other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 High school diploma or GED equivalent.
 </li>
 <li>
 Zero (0) to two (2) years experience in a customer service position.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Previous experience in a healthcare setting.
 </li>
 <li>
 Working knowledge of medical terminology.
 </li>
 <li>
 Bilingual.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
 
 
 
 Background Check
 
 
 
 Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
 
 
 
 Artificial Intelligence Disclosure
 
 
 
 Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
 
 
 
 Benefits
 
 
 
 We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
 
 
 
 Sign-on Bonus Eligibility (if sign-on bonus offered for position):
 
 Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
</div>

Patient Service Representative - Medical Specialties

Currance

<div>
 Description:
 
 We are hiring in the following states:
 
 
 
 
 AR, AZ, CA, CO, FL, GA, IA, IL, MO, MT, NC, NE, NJ, NV, OK, PA, SD, TN, TX, VA, WA, and WI
 
 
 
 
 This is a remote position
 
 .
 
 
 
 Job Overview
 
 
 
 The customer service representative serves as the frontline liaison between healthcare providers and patients. This role provides patients with information pertaining to their health insurance coverage, assists with billing inquiries, and provides financial assistance options as necessary.
 
 
 
 Job Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Answer incoming calls and emails from patients addressing billing inquiries, resolve patient complaints, and provide detailed information pertaining to medical services and policies.
 </li>
 <li>
 Process patient billing inquiries, explain charges, insurance coverage, payment options, and facilitate resolution of billing discrepancies.
 </li>
 <li>
 Update and maintain accurate patient records within the customer&rsquo;s system ensuring confidentiality and compliance with HIPAA regulations.
 </li>
 <li>
 Escalate patient complaints to leadership or the client as applicable.
 </li>
 <li>
 Notify patients of outstanding patient responsibility balances.
 </li>
 <li>
 Explain, with confidence, estimates of the services provided.
 </li>
 <li>
 Validate patient coverage and benefits as needed using tools such as payer portals.
 </li>
 <li>
 Participate and attend required team meetings, working sessions, and coaching meetings.
 </li>
 <li>
 Escalate unresolved billing issues, reimbursement delays, and trends to leadership.
 </li>
 <li>
 Achieve maximum reimbursement for services provided.
 </li>
 <li>
 Other job duties as assigned.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Position Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Prior experience as a customer service representative or equivalent, ideally within the healthcare industry.
 
 
 </li>
 </ul>
 
 Knowledge, Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Knowledge of explanation of benefits (EOB), revenue collection, filling a claim, and patient medical records.
 </li>
 <li>
 Knowledge of insurance reimbursement policies and procedures.
 </li>
 <li>
 Knowledge of third-party operating procedures, regulations, and billing requirements as well as government reimbursement programs.
 </li>
 <li>
 Strong organizational skills, multitasking, and adhering to deadlines.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Ability to proactively solve problems.
 </li>
 <li>
 Knowledge of computer applications such as Microsoft Office, Teams, Zoom/Webex.
 
 
 </li>
 </ul>
 
 Disclosure Statement
 
 
 
 As part of the Currance application and hiring experience, all candidates are subject to a criminal background check and a government exclusion check. The government exclusion check is a mandatory screening process that verifies whether an individual is listed on federal or state exclusion or watchlists, including but not limited to, the Office of Inspector General&rsquo;s List of Excluded Individuals/Entities (LEIE) and the System for Award Management (SAM.gov).
 
 
 These screenings are conducted to ensure compliance with applicable federal and state laws and regulations, to protect the integrity of federally funded programs, the clients we support, and to prevent participation by individuals who are excluded due to fraud, abuse, or other misconduct. By submitting an application, candidates acknowledge and consent to these checks as a condition of employment or engagement.
</div>

Medical Customer Service Rep

Dentspa

DentSpa is a leading international medical tourism provider with 8 years of experience and a team of 300+ professionals. We are currently expanding our global remote team and seeking highly motivated individuals to support our growing patient base.The RoleAs a Remote Care Representative, you are the primary link between our international patients and our clinical team. You will manage the patient journey from the initial inquiry through to post-treatment follow-up, ensuring a seamless and empathetic experience.Key Responsibilities<ul><li>Act as the lead point of contact for international patient inquiries.</li><li>Liaise between patients, medical advisors, and the clinical team.</li><li>Proactively resolve patient concerns to maintain high satisfaction rates.</li><li>Manage patient documentation and follow-up schedules efficiently.</li></ul>Requirements<ul><li>Languages: Native or professional fluency in English (Mandatory), French (preferred).</li><li>Experience: Minimum 1 year in a patient-facing role (Medical, Hospitality, or Customer Service).</li><li>Infrastructure: A reliable laptop and stable internet connection.</li><li>Skills: Exceptional communication, high emotional intelligence, and the ability to thrive in a fast-paced environment.</li></ul>Why Join DentSpa?<ul><li>100% Remote: Work from anywhere in the world.</li><li>Stability: Join an established company with nearly a decade of industry success.</li><li>Growth: Be part of a rapidly expanding international team.</li></ul>How to ApplyIf you are a driven professional ready to make a genuine difference in the patient journey, please submit your CV and a brief cover letter highlighting your language proficiency.Job Types: Full-time, PermanentPay: From 25,000.00TRY per month

Remote Patient Care Representative (English & French)

Search 10000+ Medical customer service representative jobs near you this March. New roles added regularly across leading industries. Apply today.