medical customer service representative

Meduit

<div>About Us:

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.

About the Role:

Support our healthcare partners &amp; help them thrive at Meduit! As a Medical Customer Service Representative, you'll be a key point of contact, compassionately guiding patients through their medical bills and enabling our clients to focus on exceptional patient care.
<div>
Title: Medical Customer Service Representative</div>
<div>Interviews &amp; Start Date: Interviewing through 05/22/2026 for 06/01/2026 start date</div>
<div>Schedule: Multiple 1st shift options from 7 AM to 7 PM Monday &ndash; Friday</div>
<div>Location: Onsite - 5045 Franklin Ave Waco, TX 76710</div>
<div>
Paid Training: 3 weeks
</div>
<div>Compensation: $15 - $17 per hour base + performance incentives</div>
<div></div>
<div>Key Responsibilities:</div>

Helping patients understand financial responsibility in a helpful and non-threatening manner

Taking inbound and making outbound calls to patients regarding outstanding balances

Meeting or exceeding established metric goals

Following established procedures to resolve patient account balances:

Identifying consumer payment plans

Utilizing call scripts provided

Setting up consumer payments over the phone

Documenting all conversations electronically on company and/or client systems

Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable

Providing information to Client Services as needed

Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures 


Skills &amp; Competencies:

Compassion

Communication

Problem-solving

Teamwork

Time management and sound decision-making skills 


Required Qualifications:

1 year of previous call center experience (In-office or Remote)

High School Diploma/GED

Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel) 


Preferred Qualifications:

Experience in a fast-paced environment

Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance and FDCPA

Experience with medical billing/claims processing

Experience providing excellent customer service in a variety of situations, including those that escalate 


Employment eligibility:

Candidates must be legally authorized to work in the United States at the time of hire

The company does not provide employment visa sponsorship for this position

As a condition of employment, a pre-employment background check will be conducted 


What We Offer:

Comprehensive paid training

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long-term disability

Internal growth opportunities 


Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

#LI-Onsite</div>

Medical Customer Service Representative (Onsite)

Top life Physiotherapy and Hijjama Center

We are currently seeking Customer Service Representative / Call Center Agent with experience in Medical Center to join our Medical Clinic based in New Cairo - The 5th Settlement.Contact : 00201000051461Email : toplife.eg@outlook.com- Sales and Persuasion skills. - People oriented and respectful. - Motivated and determined with positive attitude - Must have strong knowledge about the specialty - Interactive and must have client convincing skills.Job Type: Full-timeWork Location: In person

Customer Service Representative / Marketing / Call Center Agent - (New Cairo - 5th Settlement )

The Queen's Medical Center

<div>RESPONSIBILITIES<div> 
I. JOB SUMMARY/RESPONSIBILITIES: 
<ul><li>As an initial and final point of contact, the Guest Services Representative (GSR) represents the brand and image of The Queen&rsquo;s Medical Center - Manamana and The Queen&rsquo;s Health System (QHS) using the CARE values of Compassion, Aloha, Respect and Excellence, and AIDET methodologies.</li><li>In partnership with Volunteers, Lobby Staff, Environmental Services and Security, maintains a welcoming lobby experience with a priority focused on safety, service excellence and attention to detail.</li><li>In a warm and friendly manner, provides patients and visitors with general information, escorting and wayfinding support, and assistance with patient/visitor complaints, problems, or special needs.</li></ul> 
II. TYPICAL PHYSICAL DEMANDS: 
<ul><li>Sitting, finger dexterity, seeing, hearing, speaking.</li><li>Frequent: standing, walking, lifting, pushing and carrying usual weight up to 25 pounds, pushing/pulling patient in wheel chair up to 25 pounds of force, stooping/bending, climbing stairs, walking on uneven ground, twisting body, reaching above, at or below shoulders, repetitive arm/hand motion and frequent gripping of an object.</li></ul> 
III. TYPICAL WORKING CONDITIONS: 
<ul><li>Not substantially subjected to adverse environmental conditions.</li></ul> 
IV. MINIMUM QUALIFICATIONS: 
A. EDUCATION/CERTIFICATION AND LICENSURE: 
<ul><li>High School diploma or equivalent.</li></ul> 
B. EXPERIENCE: 
<ul><li>Ability to deal effectively with internal and external customers.</li><li>Ability to communicate effectively in English, both orally and in writing.</li><li>Knowledge of Microsoft Office applications, i.e. Word and Outlook.</li><li>Prior customer service experience in a hospital or hospitality setting preferred.</li></ul></div>
Equal Opportunity Employer / Disability / Vet 
Your Health. Our Legacy 
Our Mission: To fulfill the intent of Queen Emma and King Kamehameha IV to provide in perpetuity quality health care services to improve the well-being of Native Hawaiians and all of the people of Hawai&lsquo;i. 
Our Values: 
Compassion guides our actions 
Aloha inspires us in all that we do 
Respect and understanding are essential for the dignity of all 
Excellence is our quest</div>

Guest Services Representative - Patient Relations_QMCP (Call-In, Shift Varies)

Mercy Health

<div>Mercy Health
About Us
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Services Representative &ndash; Monclova Road Medical Office Building 5759
Job Summary:
The Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently. This position will provide excellent customer service and may be asked to occasionally cover other physician practice locations as needed.
Essential Functions:<ul><li>
Serves as the primary point of contact between patients and physician practices</li><li>
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Answers internal and external calls in a friendly and helpful manner, routes calls, schedules patients, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.</li><li>
Processes patients in practice as they present for their appointments.</li><li>
Possesses the ability to troubleshoot and resolve problems promptly, ensuring patient flow is maintained and informs supervisor of any department and patient issues immediately</li><li>
Processes admission paperwork, including basic insurance verification. Secures, completes and verifies all pertinent patient demographic and insurance information as part of the registration process., Corrects registration errors as needed.</li><li>
Records time indicators for lobby wait times.</li><li>
 Calculates patient liabilities and actively collects and processes patient payments.</li><li>
Reconciles cash drawer at the close of the day.</li><li>
Performs charge entry for external services (i.e. nursing homes) as necessary.</li><li>
Schedules referrals or follow-up appointments and/or assists with scheduling, rescheduling or canceling other services for patients. Assists patients with online scheduling and MyChart as necessary.</li><li>
Assists patients in obtaining necessary referrals for follow-up services and record referrals on tracking tool (referral/consults).</li><li>
Responsible for and/or assist in obtaining proper authorizations and pre-certifications if applicable for all procedures scheduled through the physician practice</li><li>
Pulls patient charts as needed per office policy, files and maintains information as appropriate in chart per policy, and routes charts to clinical staff as indicated in office per policy</li><li>
Verifies RX benefits in electronic health record, per protocol</li><li>
Refers patients to financial counselors when additional financial counseling or payment arrangements are needed. Completes accounts in revenue cycle software</li></ul>
This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.
Education:
High School Diploma or GED (required) 
Licensure/Certification:
None
Experience:
Prior experience in patient registration/healthcare (preferred)
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Patient Services Representative (PSR) – Dermatology – Monclova Road Medical Office Building

Respire Homecare Services

<div>ABOUT RESPIRE

Respire Homecare Services provides comprehensive, compassionate, and personalized home care services for patients and their families by fostering an environment that balances both the needs of our employees and the needs of the company through open communication, teamwork, trust, and mutual respect.

We embrace change and the opportunity it brings to establish and administer sound policies, rules and practices that treat employees with dignity and equality.

Our focus is on delivering patient centered home care services while being committed to recruiting, developing, rewarding, and retaining our most valuable resource &ndash; our employees. 


ABOUT THE ROLE

The Customer Service Representative (Intake) serves as the primary point of contact for patients, healthcare providers, and referral sources throughout the intake process. This role ensures patients receive respiratory equipment and support by managing inquiries, processing orders, verifying documentation, and coordinating timely service delivery.

This role reviews medical records, verifies insurance coverage, explains patient financial responsibility, collects required payments, and ensures all documentation is complete prior to delivery. This position works closely with referral sources, billing teams, warehouse staff, and clinical partners to create a smooth and efficient patient experience. This role requires strong attention to detail, excellent customer service skills, and the ability to manage multiple priorities while maintaining compliance and service standards. 


WHAT YOU'LL DO
<ul>
<li>Respond to calls, emails, faxes, and new referrals, ensuring all new orders are acknowledged within 24 hours.</li>
<li>Process respiratory equipment orders accurately and ensure available orders are completed within 72 hours.</li>
<li>Review prescriptions, medical records, and required documentation prior to delivery and setup.</li>
<li>Verify insurance coverage, explain co-pays, deductibles, and coinsurance, and collect required patient payments.</li>
<li>Maintain communication with referral sources, providers, and internal teams to provide order updates and ensure timely service.</li>
<li>Coordinate with warehouse and supply teams to confirm equipment availability and delivery readiness.</li>
<li>Track pending orders, follow up on outstanding items, and support timely patient care and successful order completion.</li>
</ul>
WHAT YOU'LL BRING
<ul>
<li>High school diploma or equivalent</li>
<li>Prior data entry experience</li>
<li>Strong typing and 10-key skills</li>
<li>Excellent phone etiquette and customer service skills</li>
<li>High attention to detail and accuracy</li>
<li>Ability to multitask in a fast-paced environment</li>
<li>Ability to work independently and collaboratively as part of a team</li>
<li>Experience working successfully in a remote work environment</li>
<li>Ability to maintain productivity, professionalism, and communication while working remotely</li></ul> 


WHY YOU'LL LOVE WORKING HERE
<ul>
<li>Mission-driven culture focused on whole-person wellness and dignity</li>
<li>Opportunities for career growth within the company</li>
<li>Competitive pay and comprehensive benefits package:
<ul><li>Pay range: $18-21/hour</li>
<li>Health, dental &amp; vision insurance</li>
<li>401(k) with employer match</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Remote role and or company car</li></ul></li> 
</ul>
Take the leap and bring your expertise where it's truly needed; apply today and help us create healthier tomorrows, one home at a time.</div>

Customer Service Representative - Respiratory / Home Care

PeaceHealth

<div>Description
PeaceHealth is seeking a Patient Access Representative Call Center - Remote for a Full Time, 1.00 FTE, Variable position.
The salary range for this job opening at PeaceHealth is $23.16 &ndash; $31.26. Projected Shift for this position is: M-F 0800 - 1700
The hiring rate is dependent upon several factors, including but not limited to education, training, work experience, terms of any applicable collective bargaining agreement, seniority, etc.
This role requires onsite training during the first 120-day introductory period, and occasional onsite work thereafter. Candidates must live within a 1 hour commuting distance of PeaceHealth St. Joseph's Medical Center, Bellingham WA.
Job Summary
Assists in coordinating the activities between scheduling, insurance verification, and patient flow. Acts as a clinic liaison with physician practices interacting with all scheduling needs. Schedules both new patients and follow up appointments for a variety of clinic practices and follows appropriate standard work.
Details of the Position:<ul><li>
Pre-registers/registers patients with accurate patient demographics and financial data. May register patients using varying methods depending upon location. Handles incoming calls in relation to scheduling as primary scheduling resource.</li><li>
Verifies coverage and ensures all insurance requirements are met.</li><li>
Responds to customer&rsquo;s inquiries to include scheduling/cancelling appointments, transferring to appropriate clinic or entering in-basket messages to ensure follow up is completed.</li><li>
Provides outbound calls to patients in the form of reminder calls, referrals and other necessary follow up appointments.</li><li>
Ensures all appropriate interpreter services are ordered for patient visit.</li><li>
Performs other duties as assigned.</li></ul>
What you bring:<ul><li>
High School Diploma Preferred: or equivalent</li><li>
1 year Required: Medical office or related customer service experience</li><li>
Preferred: Experience with Microsoft Office applications, including Word, Excel and Outlook</li></ul>
Skills<ul><li>
Demonstrated knowledge of Medical Terminology and CPT/ICD-10 coding (Preferred)</li><li>
Knowledge of insurance process and regulations (Preferred)</li><li>
Ability to work from home in a secure environment free of distractions with appropriate high-speed connectivity. (Required)</li><li>
Must be able to manage conflict effectively and professionally. (Required)</li><li>
Excellent time management skills, with an emphasis on meeting time sensitive deadlines. (Required)</li><li>
Good customer service skills and good interpersonal skills. (Required)</li></ul>
Department / Location Specific Notes
Care Delivery and Outpatient Clinics: Strong background in customer service may be considered in lieu of medical office or related experience.
Working Conditions<ul><li>
Consistently operates computer and other office equipment.</li><li>
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.</li><li>
Sedentary work.</li><li>
Predominantly operates in an office environment.</li><li>
Ability to communicate and exchange accurate information.</li><li>
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.</li></ul>
For additional information or questions, please email Jen Worthington at Jworthington@peacehealth.org or call 360-448-0542.
PeaceHealth is committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual. We offer caregivers a competitive and comprehensive total rewards package. Some of the many benefits included in this package are full medical/dental/vision coverage; 403b retirement plan employer base and matching contributions; paid time off; employer-paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits, and expanded EAP and mental health program.
See how PeaceHealth is committed to Inclusivity, Respect for Diversity and Cultural Humility.
For full consideration of your skills and abilities, please attach a current resume with your application. EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.</div>

Patient Access Representative Call Center - Remote

Owensboro Health

<div>Entity: Owensboro Health Medical Group | Department: Contact Center | Work Hours: Variation of hours between 7:30am - 5:00pm | Weekend Requirements: N/A | 1.0 FTE
Job Summary:
The Patient Access Representative, under close supervision, will be responsible for answering inbound calls, scheduling, rescheduling and canceling patient appointments as required. Providing instructions to patients to ensure that they are prepared for examinations and procedures as well as confirming patient appointments. This job is expected to have great communication skills and provide extraordinary customer service.
Job Responsibilities:
<ul><li>Greets callers in a professional and welcoming manner, field questions, and assist in making patient appointments.
</li><li>Screens and routes inbound calls in a timely manner; creates telephone encounters as necessary.
</li><li>Performs patient intake/referral process; appropriately scheduling appointments according to scheduling algorithm/protocols.
</li><li>Performs scheduling of new and/or follow-up patient visits.
</li><li>Communicates appointment details with patients, provides necessary instructions, and appropriately answers questions.
</li><li>Performs scheduling and pre-registration process for appointments within the ambulatory setting, including, but not limited to confirming, cancelling, and rescheduling appointments, as needed.
</li><li>Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
</li><li>Obtains accurate collection of patient demographics, insurance coverage, and other relevant information.
</li><li>Promotes and assists patients/families in signing up for MyChart (Patient Portal).
</li><li>Functions as a liaison between patients, families, clinical care teams, staff, and community provider offices.
</li><li>Responsible for meeting telephone system metrics and any other productivity standards set by the department, which may include length of call, length of answer time, and number of calls taken within a specific period.
</li><li>Maintains patient information and documentation in electronic medical record.
</li><li>Supports departmental performance improvement goals.
</li><li>Supports quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations.
</li><li>Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization&rsquo;s core values.
</li><li>Additional duties as assigned.
</li></ul>Skills and Attributes:
<ul><li>Requires critical thinking skills and decisive judgment.
</li><li>Works under general supervision.
</li><li>Must be able to work in a stressful environment and take appropriate action.
</li><li>Applies more advanced skills and knowledge in the area of specialization.
</li></ul>Position Requirements:
Work Experience
<ul><li>No experience required
</li></ul>Education
<ul><li>High school diploma, General Equivalency Diploma (GED) or higher required upon hire
</li></ul>Additional Education Information
<ul><li>None
</li></ul>Licensure/Certification/Registration
<ul><li>No licensure/certification/registration required
</li></ul>Organizational Responsibilities:
<ul><li>Supports Owensboro Health&rsquo;s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.
</li></ul>Additional Job Information:
<ul><li>This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.
</li><li>The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.
</li></ul>Standard ADA Settings:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands: (Office Environment)
Standing: Occasionally
Walking: Occasionally
Sitting: Frequently
Lifting 0-25 lbs.: Rarely
Lifting 25-75 lbs.: Rarely
Lifting over 75 lbs.: Rarely
Carrying 0-25 lbs.: Rarely
Carrying 25-75 lbs.: Rarely
Carrying over 75 lbs.: Rarely
Pushing/Pulling 0-25 lbs.: Frequently
Pushing/Pulling 25-75 lbs.: Rarely
Pushing/Pulling over 75 lbs.: Rarely
Climbing: Rarely
Bending/Stooping: Rarely
Kneeling: Rarely
Crouching/Crawling: Rarely
Reaching: Occasionally
Talking: Frequently
Hearing: Frequently
Repetitive Foot/Leg Movements: Rarely
Repetitive Hand/Arm Movements: Frequently
Keyboard Data Entry: Frequently
Running: Rarely
Vision: Depth Perception: Frequently
Vision: Distinguish Color: Frequently
Vision: Seeing Far: Frequently
Vision: Seeing Near: Frequently
Hazardous Drug Risk Exposure:
Risk Level: Low-Risk
Owensboro Health Core Commitments
INTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.
TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.
INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.</div>

Patient Access Representative - OHMG Contact Center

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