medical dispatcher

Medical Jets International, LLC

Job descriptionNav-Central is actively seeking dispatchers to join our team! We are a growing company and invite you to join us.Nav-Central is a full-service Communication Center providing both 9-1-1 and interfacility transport for various agencies in the DFW and San Antonio regions. We provide EMD services to our 9-1-1 customers.Nav-Central is seeking full time dispatchers. The dispatcher would be responsible for taking, triaging, and dispatching 9-1-1, urgent, and non-emergency requests for medical care and transportation. Our dispatchers provide EMD (Emergency Medical Dispatcher) services, including triage, prioritization, pre-arrival and post-dispatch instructions, utilizing computer-aided dispatch platforms to manage and keep track of field resources.Nav-Central is a stable company that offers dispatchers the ability to work in a progressive and exciting environment. If you are an experienced EMS dispatcher looking for a stable company or new to medical call-taking and dispatching, Medical Jets is the place for you!Duties include:<ul><li>Performs all duties with the utmost professionalism, reliability, and integrity</li><li>Maintains a calm, non-emotional, professional tone. You are the calm in the chaos.</li><li>Gathers information from callers, including nature, severity, location, and status of emergencies.</li><li>Assesses need for response and dispatches resources accordingly.</li><li>Acts as a resource point for all agencies utilizing our services</li><li>Adapts to changes in the work environment quickly and precisely</li><li>Determines medical necessity for ambulance services</li><li>Performs insurance verification/pre-authorizations for IFTs</li><li>Maintains knowledge of customer contracts and agreements</li><li>Inputs and updates emergency and non-emergency call data</li><li>Monitors, updates, and controls the location/movement of all units</li><li>Assists responding units with routing instructions to scenes when necessary; relays efficiently and accurately utilizing any resource available</li><li>Monitors and documents response times of units, investigating and reporting any exceptions</li><li>Maintains understanding of all company policies, procedures, and medical protocols.</li><li>Demonstrates extensive knowledge of all equipment, including telephones, radios, and computers</li><li>Other duties as assigned</li></ul>Qualifications:Must be at least 18 years of age<ul><li>High school diploma or general education degree (GED)</li><li>Communications, call taking, or dispatching experience required</li><li>911- call-taking experience, while not required, is HIGHLY desirable.</li><li>Working knowledge of medical terminology</li><li>Demonstrate knowledge of local geography</li><li>Must exemplify professional attitude and appearance</li><li>Regular and consistent attendance for the assigned work hours is essential.</li></ul>Licenses and Certifications Required (must be current and in good standing):<ul><li>Valid Driver&rsquo;s License</li><li>EMD Certification through IAED, or able to obtain, within 90 days</li><li>CPR/BLS</li></ul>Schedule:&middot; Rotating ScheduleJob Type: Full-timeSalary: $17.00 - $24.00 per hour based on experienceBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li><li>401K</li></ul>Schedule:<ul><li>12- hour rotating schedule</li><li>2-2-3 schedule</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Forney, TX 75126: Reliably commute or planning to relocate before starting work (Required)</li></ul>Experience:<ul><li>Communication, dispatching, 911 call taking, HIGHLY desired.</li></ul>License/Certification:<ul><li>EMD Certification: Preferred</li></ul>Work Location: In personJob Type: Full-timePay: $17.00 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Emergency Medical Dispatcher

StatRX

Schedule: Wednesday &ndash; Sunday<ul><li>Wednesday&ndash;Friday: 11:00 AM &ndash; 07:30 PM</li><li>Saturday&ndash;Sunday: 10:00 AM &ndash; 8:00 PM (overtime may be required)</li><li>Days Off: Monday and Tuesday</li></ul>Pay: Starting at $22.50/hour (DOE)Schedule RequirementThis position requires full availability for the exact schedule listed above, including working every weekend. Applicants with scheduling restrictions will not be considered.Position OverviewWe are seeking a reliable and high-performing Dispatcher to support a fast-paced medical delivery operation. This role is responsible for coordinating time-sensitive deliveries, managing drivers in real time, and ensuring critical medications are delivered accurately and on schedule.This is a high-volume environment that requires strong multitasking, organization, and decision-making under pressure.Key Responsibilities<ul><li>Dispatch drivers across multiple daily delivery runs (9 AM, 12 PM, 3 PM, 6 PM)</li><li>Manage same-day and STAT deliveries with strict time requirements</li><li>Communicate with drivers, pharmacies, hospice staff, nurses, and patients/families</li><li>Handle returns and approvals using internal systems</li><li>Monitor routes and driver activity using GPS tracking systems</li><li>Resolve operational issues in real time (late deliveries, driver delays, reroutes, volume fluctuations)</li><li>Maintain clear and professional communication across multiple departments</li></ul>Requirements<ul><li>Must be available to work the Wednesday&ndash;Sunday schedule with no restrictions</li><li>Ability to multitask and prioritize in a fast-paced, high-volume environment</li><li>Strong communication skills and professional phone etiquette</li><li>Highly organized and detail-oriented under pressure</li><li>Comfortable interacting with drivers, medical staff, and customers</li><li>Reliable and consistent attendance</li></ul>Preferred Experience<ul><li>Dispatching, logistics coordination, or route planning</li><li>Medical or pharmacy delivery experience</li><li>Driver or fleet management</li><li>Experience with dispatching or GPS tracking systems</li><li>Strong customer communication skills</li></ul>What We&rsquo;re Looking ForWe are looking for candidates who can manage multiple priorities effectively, communicate clearly with a variety of stakeholders, and remain composed in a fast-paced environment. The ideal candidate is dependable, proactive, and capable of making sound decisions in real time.Why Join Us<ul><li>Stable and structured operation with consistent workload</li><li>Opportunity for growth within a developing logistics operation</li><li>Hands-on experience in medical and time-sensitive delivery coordination</li><li>Direct exposure to operations leadership and daily decision-making</li></ul>Additional InformationThis role is best suited for individuals who are dependable, organized, and comfortable working in a high-pressure environment. Candidates who prefer a slower-paced or strictly structured role may not find this position to be the right fit.Pay: $22.00 - $23.00 per hourApplication Question(s):<ul><li>Do you have any scheduling restrictions that would prevent you from working weekends or the listed shift times?</li><li>This role requires constant communication with drivers, nurses, hospice staff, and customers. How comfortable are you handling multiple conversations at the same time?</li><li>Do you have experience in dispatching, logistics, or coordinating drivers/routes? If yes, briefly explain.</li></ul>Work Location: In person

Medical Courier Dispatcher

TriCare Medical Transportation

<div>Are you pursuing an exciting career in EMS? Do you want to make a difference in your community? Apply to join TriCare Medical Transportation&rsquo;s growing team as a BLS Dispatcher today!
TriCare Medical Transportation is South Jersey&rsquo;s premier medical transportation company. We are a large-scale 24/7 operation with over 300 employees and 130 vehicles, providing service from our headquarters in Pleasantville, NJ and two satellite locations in Vineland and Cherry Hill.
WHAT YOU&rsquo;LL DO
As a BLS Dispatcher, you will play a key role as the first line of response in emergency and non-emergency calls.<ul><li>Coordinate the work and activities of EMTs, First Responders and Nurses during emergency and non-emergency transports</li><li>Be courteous and professional to patients, facility employees, co-workers, supervisors and the public at all times</li><li>Receive, prioritize and dispatch calls in computer aided dispatch software (CAD)</li><li>Intake large volume of calls and determine appropriate level of EMS responsible required</li><li>Operate radio communication device, multi-line telephone system and various computer systems</li></ul>
WHAT YOU&rsquo;LL NEED<ul><li>Overnight availability 6p-6a Monday, Tuesday, Wednesday</li><li>Dispatch experience is preferred but not required</li><li>Proficient computer skills</li><li>Excellent communication skills</li><li>Ability to work in high pressure situations</li><li>Clean background check</li><li>Negative drug screening</li></ul>
PERKS<ul><li>Competitive compensation $20.00-24.00 based on experience</li><li>Benefits package (Medical, Dental &amp; Vision Insurance) Health Benefits starting at $10.00 weekly</li><li>Paid time off (PTO)</li><li>401(k) after 6 months of service</li><li>Opportunities for growth and advancement</li><li>$5000 Tuition Reimbursement</li></ul>
JOB TYPE: Full-time
TriCare Medical Transportation is an Equal Opportunity Employer</div>

Overnight BLS Medical Transportation Dispatcher

Accurate Courier Services

<div>Join the Accurate Courier Services Team: Where Your Skills Make a Difference! 
Who We Are: 
At Accurate Courier Services, we&rsquo;re not just a team; we&rsquo;re a family with a mission! As a national leader in Medical Courier services, we partner with the largest health networks across the country to deliver life-saving logistics with precision and care. Our Cincinnati hub is growing fast, and we need dynamic, professional-minded Dispatchers to join us. 
When you join our team, you&rsquo;ll be working with industry giants in healthcare, supported by colleagues who value your expertise and commitment to excellence. Plus, with limitless growth opportunities, you&rsquo;re not just landing a job&mdash;you&rsquo;re building a career! 
We are seeking a detail-oriented and dependable Medical Courier Dispatcher to join our healthcare logistics team. This role is essential in coordinating the safe and timely delivery of medical specimens, supplies, and documentation across hospitals, clinics, and laboratories. This is a &quot;swing shift&quot;, working three days on and four off, and switching to four days on and three off with alternating weekends. 
What You&rsquo;ll Be Doing (And loving): 
As a Dispatcher, your day will fly by as you:
<ul>
<li>Answer driver calls with a smile (yes, they can hear it!).</li>
<li>Review orders as they come in and assign them to the appropriate driver.</li>
<li>Help ensure that our routes and on demand drivers stay on time with their pickups and deliveries.</li>
<li>Escalate out of ordinary items to the Operations Manager for the market area.</li>
<li>Keep things professional, positive, and proactive in every interaction.</li></ul> 


What Makes You Shine (a.k.a. Responsibilities):
<ul>
<li>Be the calming voice for our drivers. 
</li>
<li>Be able to quickly assess the needs of the market and assign, or rearrange assignments, based on the orders.</li>
<li>Share ideas about improving our processes and our customer experience.</li>
<li>Be willing to pitch in on weekend rotations. We are a 365/24/7 company and take turns making sure we are covered.</li></ul> 


What You Bring to the Table:
<ul>
<li>High School diploma or GED? Check!</li>
<li>At least 1 year of Dispatch experience? Even better!</li>
<li>Skills that make you a star:
<ul><li>Integrity and a commitment to top-notch service.</li>
<li>Quick thinking to assess situations and take action.</li>
<li>Crystal-clear communication, both spoken and written.</li>
<li>A knack for solving problems over the phone.</li>
<li>Flexibility to work overtime if needed.</li></ul></li></ul> 
 
Why You&rsquo;ll Love Working Here:
<ul>
<li>Competitive pay at $20.00/hour.</li>
<li>Work at our Cincinnati location (sorry, this one&rsquo;s not remote).</li>
<li>Be part of a drug-free, felony-free work environment.</li>
<li>We prioritize safety&mdash;because we care about you as much as we care about our customers!</li></ul> 


Ready to join a team that values your passion, skills, and positivity? Apply today and be part of a mission that truly matters!</div>

Medical Courier Dispatcher 10p-8a

Balance HomeCare Services Inc

Job Overview Join our dynamic team as a Non-Emergency Medical Transportation (NEMT) Dispatcher, where you will be the vital link ensuring seamless, safe, and timely transportation services for patients requiring non-emergency medical travel. In this energetic role, you will coordinate rides, communicate with drivers and healthcare providers, and utilize advanced dispatching tools to optimize routes and schedules. Your proactive approach and excellent communication skills will help improve patient experiences while maintaining high standards of safety and efficiency.Responsibilities<ul><li>Manage incoming transportation requests via multi-line phone systems, ensuring prompt and courteous phone etiquette.</li><li>Use GPS and GIS (Geographic Information Systems) technology to plan efficient routes for non-emergency medical trips.</li><li>Coordinate with drivers, healthcare facilities, law enforcement, and patients to schedule pickups and drop-offs accurately.</li><li>Conduct phone triage to assess patient needs, confirm appointment details, and provide clear instructions.</li><li>Maintain detailed data entry and transcription records of all dispatch activities, trip logs, and incident reports with precision.</li><li>Apply analysis skills to troubleshoot scheduling conflicts or delays proactively, adjusting plans as needed.</li><li>Ensure compliance with security protocols while managing sensitive patient information with confidentiality and professionalism.</li></ul>Qualifications<ul><li>Previous EMT experience or background in emergency medical services is highly desirable.</li><li>Strong knowledge of medical terminology, first aid procedures, and basic health protocols.</li><li>Experience with dispatching systems, GPS navigation tools, and multi-line phone operations.</li><li>Excellent communication skills with a professional phone manner and conflict management abilities.</li><li>Demonstrated typing speed and data entry accuracy; familiarity with transcription is a plus.</li><li>Ability to analyze situations quickly and make sound decisions under pressure.</li><li>Knowledge of law enforcement procedures or experience working alongside first responders is advantageous. Join us in making a difference by coordinating safe transportation solutions that support health and well-being! We are committed to providing paid positions that foster growth, teamwork, and community impact&mdash;every role is valued as part of our mission to serve others efficiently and compassionately.</li></ul>Pay: $14.00 - $16.00 per hourWork Location: In person

Non-Emergency Medical Transportation Dispatcher

Trauma Life Care Medical Transport

Join Our Team as a Non-Emergency Ambulance DispatcherWe are seeking a highly organized and detail-oriented Ambulance Dispatcher to serve as the primary communications link for our non-emergency medical transport operations. This pivotal role is responsible for the efficient and timely coordination of resources, ensuring the safe and effective deployment of company assets and personnel.Core Responsibilities<ul><li>Call Handling and Triage: Professionally answer all incoming non-emergency calls, effectively triaging each request to determine the appropriate level of response and resource allocation.</li><li>Dispatching and Resource Management: Assign transport requests to the most suitable field units and provide clear, concise directions. You will maintain constant, accurate status of all field units to ensure operational efficiency and 100% compliance with company response time standards.</li><li>Administrative and Compliance: Maintain meticulous records, including the reconciliation of patient care and trip reports. This role requires strict adherence to established protocols and policies, and the ability to maintain the highest level of confidentiality regarding patient and company information.</li><li>Scheduling and Staffing Coordination: Assist in ensuring all scheduled shifts are optimally covered, including managing open shifts by contacting available personnel as required.</li></ul>Position Requirements<ul><li>Education: High school diploma or GED equivalent is required.</li><li>Experience: Previous experience in a dispatching, call-taking, or related role is essential, preferably within a medical or transportation setting.</li><li>Skills and Abilities:</li><li>Demonstrated ability to remain calm and professional under high-stress conditions.</li><li>Exceptional organizational, multitasking, and time-management skills.</li><li>Proficiency with computer-aided dispatch (CAD) systems and standard office software.</li><li>Comprehensive geographic knowledge of the company's service areas.</li><li>Strong written and verbal communication skills in English.</li></ul>Work EnvironmentThis position operates in a professional office environment, requiring prolonged periods of sitting and computer use. Work is performed on assigned shifts, which may include nights, weekends, and holidays.If you are a highly capable professional who thrives in a dynamic environment and is committed to operational excellence and patient safety, we encourage you to apply.Job Type: Full-timePay: From $18.00 per hourBenefits:<ul><li>Health insurance</li><li>Paid time off</li><li>Retirement plan</li></ul>Experience:<ul><li>Dispatching: 1 year (Preferred)</li></ul>Ability to Commute:<ul><li>Sacramento, CA 95821 (Preferred)</li></ul>Work Location: In person

Ambulance Dispatcher

Union County 911

Job Summary Join our dedicated emergency response team as a 911 Dispatcher, where your quick thinking and compassionate communication will be the lifeline for those in crisis. In this vital role, you will coordinate emergency services, provide critical assistance to callers, and ensure rapid response from law enforcement, fire, and medical teams. Your expertise will help save lives, manage high-pressure situations, and maintain calm in moments of chaos. This position offers a dynamic environment where your skills in communication, analysis, and multitasking make a real difference every day.Duties<ul><li>Answer incoming emergency calls promptly using multi-line phone systems while maintaining professional phone etiquette.</li><li>Gather essential information from callers through effective phone triage to assess the nature and severity of incidents.</li><li>Dispatch law enforcement, fire, EMS (Emergency Medical Services), and other emergency responders efficiently using GPS and GIS (Geographic Information Systems) tools.</li><li>Provide clear instructions to callers on first aid procedures, medical terminology, or crisis management as needed.</li><li>Maintain accurate data entry and transcription of incident details into dispatch systems with high typing speed and attention to detail.</li><li>Monitor security cameras and analyze situational data to support ongoing emergency response efforts.</li><li>Manage conflict situations with negotiation skills and conflict management techniques to de-escalate tense interactions.</li><li>Collaborate closely with law enforcement agencies and medical personnel to coordinate effective responses during critical incidents.</li><li>Document all communications thoroughly in dispatch logs and incident reports for future reference.</li><li>Ensure safety protocols are followed at all times while managing sensitive information securely.</li></ul>Skills<ul><li>Proven experience with EMD(Emergency Medical Dispatch) procedures or background in emergency medical services is highly desirable.</li><li>Strong knowledge of GIS mapping, GPS navigation, and multi-line phone systems enhances dispatch efficiency.</li><li>Excellent communication skills&mdash;both verbal and written&mdash;are essential for clear instructions and effective coordination.</li><li>Ability to type quickly and accurately while transcribing detailed incident reports under pressure.</li><li>Analytical skills for assessing situations rapidly and making sound decisions in high-stress environments.</li><li>Proficiency in using data entry systems, transcription tools, and understanding medical terminology.</li><li>Conflict management abilities to handle distressed callers professionally while maintaining control of the situation.</li><li>Strong organizational skills for managing multiple calls simultaneously while prioritizing urgent incidents.</li><li>Must not have any serious misdemeanor or felony convictions.</li><li>Join us as a 911 Dispatcher&mdash;where your dedication transforms chaos into calm, ensuring safety for our community every single day!</li></ul>Job Type: Full-timePay: $17.25 per hourBenefits:<ul><li>Health insurance</li><li>Life insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Retirement plan</li></ul>Work Location: In person

911 Dispatcher

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