medical dispatcher

NYU Langone Health

<div>NYU Langone Hospital&mdash;Brooklyn is a full-service teaching hospital and Level I trauma center located in Sunset Park, Brooklyn. The hospital is central to a comprehensive network of affiliated ambulatory and outpatient practices, and serves as NYU Langone Health's anchor for healthcare access, growth, and delivery in the entire borough. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.
 
 
Learn more about NYU Langone Hospital&mdash;Brooklyn, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, Twitter, YouTube and Instagram.

Position Summary: 
We have an exciting opportunity to join our team as a Emergency Medical Dispatcher - Per Diem.
 
 
In this role, the successful candidate The Emergency Med Svcs. Dispatcher receives triage and dispatch requests for Emergency Medical Services and ensures appropriate and timely responses by emergency personnel. The Emergency Med Svcs. Dispatcher is responsible for the Operations Center and the coordination of EMS staff deployment, vehicles assignments and all operational details key to the safe, efficient and effective operations of the service throughout the shift.

Job Responsibilities:
<ul>
<li>Demonstrates communications skills and exercises considerable judgment under pressure. Operates EMS Computer-Aided Dispatching (CAD) equipment to quickly and accurately receive and transmit information of an emergency nature to NYULH EMS</li>
<li>Responsible for proper operations of the Emergency Operations Center. Overseers all radio communications including but not limited to FDNY, NYULH, OEM and REMSCO. Monitors Automated Vehicle Locator (AVL), GPS and Closed-Circuit Cameras</li>
<li>Operates radios, telecommunications equipment, computer terminals, management systems including Emergency Medical Dispatch (EMD) and Computer Aided Dispatching (CAD) Software.</li>
<li>Receives all incoming calls including requests for service and processes as appropriate. Triages all ambulance assignments and provides on-line instructions for first aid as necessary until the appropriate unit arrives at the patients location</li>
<li>Conduct all radio transmissions according to the Federal Communications Commission (FCC) rules and the departments established procedures.</li>
<li>Obtain all necessary information from telephone callers to determine the incident location utilizing maps and any available tools and relay that information to responding personnel to maximize the accuracy and speed of dispatch.</li>
<li>Continually monitors the activity of the unit throughout assignment. Receives progress and updates all incoming assignment information into the Computer Aided Dispatch (CAD) System and appropriate logs. Ensures staff compliance with the completion of documentation as required.</li>
<li>Maintains Communication Center Equipment, ensures that it is functioning properly and notifies the appropriate supervisor/management staff when a problem arises. When equipment failures occur, coordinate and follows proper policy and procedures to ensure uninterrupted service.</li>
<li>Coordinates the response/actions of staff members and ensures the efficiency and availability of all EMS Units. Takes appropriate action when immediate intervention is necessary and refers to the appropriate supervisor those efficiencies or problems that can be resolved at a later time. Documents all department specific incidents to the appropriate supervisor for corrective action and follow up</li>
<li>Maintain situational awareness of local, regional, state, and national emergencies, weather events, mutual aid status, significant incidents, planned events, etc.</li>
<li>In cases of actual MCIs or disasters, the Dispatcher is responsible for following the appropriate notification policy as per the department MCI Plans. Remains abreast of all interagency activities that can affect the potential outcome of internal and external disasters. Coordinates the response of these agencies as requested by the EMS Director or designee.</li>
<li>Interacts with Patient Services, Affiliations, Private Physicians and the staff at referring medical facilities or hospitals to effectively coordinate the safe and efficient transport, transfers of unstable or critically ill patients. When necessary, the Dispatcher acts as a resource person to expedite emergency calls, transport and inter-facility transfers enlisting the assistance of the EMS Management and Administrative Team. Utilizes judgement to avoid misunderstanding where improper handling could affect results and patient care.</li>
<li>Perform other duties as may be assigned or required by the department</li> 
</ul>
Minimum Qualifications: 
To qualify you must have a Minimum Education: High School Diploma or GED
 
Emergency Medical Dispatch Certification Required within 3 months of hire date 
CPR Certification Required 
EMS experience strongly preferred
 
Previous experience utilizing Computer Aided Dispatch (CAD) Systems preferred
 
Dispatcher Experience preferred.
 
 
Required Licenses: HrtSvr/First Aid/CPR/AED Cert

Qualified candidates must be able to effectively communicate with all levels of the organization.
 
 
NYU Langone Hospital&mdash;Brooklyn provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
 
 
At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital&mdash;Brooklyn is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $25.23 - $30.48 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here</div>

Emergency Medical Dispatcher - Per Diem

MEDIX AMBULANCE SERVICE, INC.

Job descriptionHave you been considering a career change? Our local communications department is growing! Medix Ambulance Service is seeking applicants for full time Dispatchers, no experience necessary. Applicants must be detail oriented, comfortable making and taking professional phone calls, and have excellent communication skills. Through our on the job training we will help you get MPDS/EMD certified within 6 months of employment in our Communication Center. Our Emergency Medical Dispatchers are responsible for the efficient and orderly disbursement of ambulance and/or wheelchair resources to meet the demands of Medix and our community.Duties involved include:<ul><li>Receiving telephone calls and listening to callers to accurately ascertain the nature of the call and respond with the appropriate service.</li><li>Entering information at workstation computer terminal while continuing to question and listen to the customer</li><li>Deploying the appropriate resources to meet the emergency and non-emergency needs of the community</li><li>Scheduling appointments based on the customer&rsquo;s needs</li><li>Maintaining accurate records of customer contacts</li><li>Maintaining effective communications with all individuals, departments, and customers</li><li>Actively participating in continuing education and maintain all required certifications.</li><li>Completing other duties as assigned</li></ul>Pre-requisites for Application:In order to be considered as an applicant for a training position in medical communications the applicant must:<ul><li>Have earned a high school diploma or its equivalent.</li><li>Ability to type a minimum of 45 words per minute</li><li>Current CPR and First Aid Certification (We can help you with this!)</li><li>Excellent communication, organizational, computer, and problem-solving skills</li><li>Ability and willingness to build proactive relationships with customers</li><li>Ability to exercise good judgment</li><li>Ability to multitask</li><li>Ability to work day and night shifts</li></ul>Join our team as an Emergency Dispatcher to play a crucial role in public safety and emergency response. Apply now to be part of a dynamic team dedicated to serving the community.Job Type: Full-timePay: $42,600.00 - $66,500.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Health savings account</li><li>On-the-job training</li><li>Paid time off</li><li>Professional development assistance</li><li>Retirement plan</li></ul>Ability to Commute:<ul><li>Warrenton, OR 97146 (Required)</li></ul>Ability to Relocate:<ul><li>Warrenton, OR 97146: Relocate with an employer provided relocation package (Required)</li></ul>Work Location: In person

Communications Specialist (Emergency Medical Dispatcher)

TriCare Medical Transportation

<div>Are you pursuing an exciting career in EMS? Do you want to make a difference in your community? Apply to join TriCare Medical Transportation&rsquo;s growing team as a BLS Dispatcher today!
TriCare Medical Transportation is South Jersey&rsquo;s premier medical transportation company. We are a large-scale 24/7 operation with over 300 employees and 130 vehicles, providing service from our headquarters in Pleasantville, NJ and two satellite locations in Vineland and Cherry Hill.
WHAT YOU&rsquo;LL DO
As a BLS Dispatcher, you will play a key role as the first line of response in emergency and non-emergency calls.<ul><li>Coordinate the work and activities of EMTs, First Responders and Nurses during emergency and non-emergency transports</li><li>Be courteous and professional to patients, facility employees, co-workers, supervisors and the public at all times</li><li>Receive, prioritize and dispatch calls in computer aided dispatch software (CAD)</li><li>Intake large volume of calls and determine appropriate level of EMS responsible required</li><li>Operate radio communication device, multi-line telephone system and various computer systems</li></ul>
WHAT YOU&rsquo;LL NEED<ul><li>Overnight availability 6p-6a Monday, Tuesday, Wednesday</li><li>Dispatch experience is preferred but not required</li><li>Proficient computer skills</li><li>Excellent communication skills</li><li>Ability to work in high pressure situations</li><li>Clean background check</li><li>Negative drug screening</li></ul>
PERKS<ul><li>Competitive compensation $20.00-24.00 based on experience</li><li>Benefits package (Medical, Dental &amp; Vision Insurance) Health Benefits starting at $10.00 weekly</li><li>Paid time off (PTO)</li><li>401(k) after 6 months of service</li><li>Opportunities for growth and advancement</li><li>$5000 Tuition Reimbursement</li></ul>
JOB TYPE: Full-time
TriCare Medical Transportation is an Equal Opportunity Employer</div>

Overnight BLS Medical Transportation Dispatcher

Elite Home Care of South Carolina

<div>Job Description:
<div>
<div><div><div>The Dispatcher shall oversee the daily coordination of the Members/Riders schedules to and from the Day Center or appointments as assigned to Elite Transportation. It is the responsibility of the Dispatcher to arrange the daily Logisticare WIll Call trips in a manner that will satisfy Logisticare&rsquo;s outlined requirements. The Dispatcher shall be responsible for validating Logisticare trips and approving the Transportation Specialist&rsquo;s time worked on a daily basis. The Dispatcher will finalize time cards for the Transportation Specialists weekly and communicate personal time off and training hours that need to be paid each Monday to the payroll company for hours worked in the previous week. The Dispatcher will participate in weekly Transportation Operations calls and provide feedback relative to the overall operations of the Elite Transportation service line. The Dispatcher will coordinate compliance with Logisticare Requirements when Rider Complaints arise and gather all necessary supporting documentation per Elite Transportation policy. The Dispatcher shall be responsible for the logging of reported maintenance concerns for vehicles housed at the Depot the Dispatcher is assigned and shall coordinate with the contracted mobile mechanic as needed. The Dispatcher shall participate in an on-call rotation which includes early am/late pm and every other Saturday dispatching for Elite Transportation.
</div>
</div> 
</div></div>Work Experience &amp; Education Requirements
<ul>
<li>Previous professional experience with transportation of people including those with compromised mobility requiring wheelchair transportation (preferred)</li>
<li>Has a clean driving record (required)</li>
<li>Can meet health requirements of a DOT Physical (required)</li>
<li>High School or GED equivalent (required)</li>
<li>Experience in working around older adults and those with specialized care needs (preferred)</li>
</ul>
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div>

Non Emergency Medical Transport Dispatcher

RWD Consulting

Pay rate: $23.66 per hour + $4.93 Health & Welfare
 
Shift: Part - Time-Saturday & Sunday - (10AM - 2PM or 2PM to 10PM)
 
Job Site Location: Walter Reed National Military Medical Center -8901 Wisconsin Ave, Bethesda, MD 20814
 
Duties and Responsibilities: 
<ul>
<li>Provides emergency communication reception and dispatching services. Determines the nature of the emergency in accordance with established guidelines.</li>
<li>Determines the response and services to be rendered based upon the emergency call received and dispatches the correct emergency team based upon the information received.</li>
<li>Maintains constant liaison with the scene of the emergency to include; fire officials, police, Command Duty Officer, and any other unit control centers involved with the emergency until official termination of the incident.</li>
<li>During periods of multiple emergencies, uses independent judgment to determine which calls need immediate attention. Additionally, prioritizes multiple emergency and non-emergency calls to determine appropriate response levels based on the needs of the caller.</li>
<li>Monitors various emergency radios including police, fire, and mutual aid frequencies.</li>
<li>Provides information to senior officials as requested. Conducts follow-up inquiries to track action being taken within the hospital.</li>
<li>Coordinates with military and civilian agencies in response to aid requests in accordance with locally established protocols.</li>
<li>Conducts daily pager tests at required intervals, ensuring proper response times. In the event a pager is not functional, will coordinate with the duty provider and Information Technology Department to repair or replace telecommunication equipment.</li>
<li>Maintains an activity log of all significant daily events, emergencies, processes, or notifications received through the communication center. Maintains an electronic daily activity log of all activities according to locally established protocols. Takes necessary measures to ensure information contained in each data entry is accurate and provides a clear picture of emergency and daily activities of the dispatch center.</li>
<li>Maintains maps, checklists, online data logs, and charts. Maintains checklists and is fully proficient in the use of these checklists during emergency operations.</li>
<li>Provides input to the supervisor regarding maintenance and updating of checklists. Maintains on and off base maps and other visual aids frequently utilized as quick information references for responding emergency personnel.</li>
<li>Operates and maintains telephones, radios, automated data processing equipment, printers, and other devices installed in the dispatch center. Monitors radio and telephone communications with police, fire, and hospital units during emergencies. Refers non-emergency callers to appropriate agencies as needed.</li>
<li>Receives, relays, and transfers phone calls and documents messages. Operates Hospital Code Alarm system. Receives and processes all significant information received in accordance with established protocols. Operates WRNMMC paging system to make announcements.</li>
<li>Prepares and maintains reports and records relating to emergency responses. Prepares an incident report for the locally utilized database management system, using correct codes and categories in the preparation of the report in accordance with locally established guidelines. Provides statistical data to supervisors. Compiles, collates, and verifies emergency and non-emergency response data generated by or processed through the communications center and enters appropriate information into the local reporting systems.</li>
</ul>
Special Qualifications: 
<ul>
<li>Knowledge of standardized computer operations.</li>
<li>Knowledge of the logs, reports, and filing procedures to perform necessary operator logging and documentation.</li>
<li>Knowledge and skill to coordinate the work of the E-911 center with installation-wide emergency services and other offices having a relationship.</li>
<li>Knowledge of basic emergency medical techniques and procedures sufficient to relay appropriate information to callers and emergency response teams.</li>
<li>Ability to analyze information given over the telephone in emergency situations.</li>
<li>Ability to communicate and interact orally with a variety of individuals in emergency situations.</li>
</ul>

Medical Emergency Dispatcher

Dragon Express Transportation

Overview Join our dynamic team as a Medical Transportation Dispatcher, where your organizational skills and passion for helping others will make a meaningful impact. In this vital role, you will coordinate and manage transportation services for patients, ensuring timely, safe, and efficient travel to medical appointments. Your proactive communication and problem-solving abilities will keep operations running smoothly while providing exceptional service to those in need. This position offers an engaging environment where your attention to detail and logistical expertise will drive positive outcomes every day.Duties<ul><li>Receive and prioritize transportation requests via multi-line phone systems, email, and online platforms.</li><li>Use transportation management systems such as Route Genie Management to schedule, dispatch, and track patient transports.</li><li>Coordinate with drivers, medical facilities, and patients to confirm pick-up and drop-off details using GPS and GIS tools for optimal routing.</li><li>Monitor fleet management systems to ensure vehicle availability, maintenance schedules, and compliance with safety standards.</li><li>Maintain accurate data entry of all dispatch activities, including trip details, driver logs, and incident reports.</li><li>Communicate clearly with drivers and healthcare providers using professional phone etiquette and effective communication skills.</li><li>Analyze transportation data to identify opportunities for efficiency improvements within supply chain and logistics operations related to medical transport services.</li></ul>Qualifications<ul><li>Proven experience in dispatching or transportation management, preferably within healthcare or logistics industries.</li><li>Strong knowledge of GPS navigation systems and transportation planning tools such as Route Genie Transportation Management.</li><li>Excellent analysis skills to evaluate routing options, optimize schedules, and improve overall efficiency.</li><li>Proficient in data entry with high accuracy; comfortable working with multi-line phone systems.</li><li>Ability to handle fast-paced environments while maintaining attention to detail in documentation related to transportation planning and dispatching. Join us in delivering essential medical transportation services that make a difference! Your expertise will help ensure patients receive timely care while supporting seamless logistics operations through innovative technology and dedicated teamwork.</li></ul>Pay: $19.00 - $20.00 per hourBenefits:<ul><li>401(k)</li><li>Flexible schedule</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li></ul>Work Location: In person

Medical Transportation Dispatcher

Balance HomeCare Services Inc

Job Overview Join our dynamic team as a Non-Emergency Medical Transportation (NEMT) Dispatcher, where you will be the vital link ensuring seamless, safe, and timely transportation services for patients requiring non-emergency medical travel. In this energetic role, you will coordinate rides, communicate with drivers and healthcare providers, and utilize advanced dispatching tools to optimize routes and schedules. Your proactive approach and excellent communication skills will help improve patient experiences while maintaining high standards of safety and efficiency.Responsibilities<ul><li>Manage incoming transportation requests via multi-line phone systems, ensuring prompt and courteous phone etiquette.</li><li>Use GPS and GIS (Geographic Information Systems) technology to plan efficient routes for non-emergency medical trips.</li><li>Coordinate with drivers, healthcare facilities, law enforcement, and patients to schedule pickups and drop-offs accurately.</li><li>Conduct phone triage to assess patient needs, confirm appointment details, and provide clear instructions.</li><li>Maintain detailed data entry and transcription records of all dispatch activities, trip logs, and incident reports with precision.</li><li>Apply analysis skills to troubleshoot scheduling conflicts or delays proactively, adjusting plans as needed.</li><li>Ensure compliance with security protocols while managing sensitive patient information with confidentiality and professionalism.</li></ul>Qualifications<ul><li>Previous EMT experience or background in emergency medical services is highly desirable.</li><li>Strong knowledge of medical terminology, first aid procedures, and basic health protocols.</li><li>Experience with dispatching systems, GPS navigation tools, and multi-line phone operations.</li><li>Excellent communication skills with a professional phone manner and conflict management abilities.</li><li>Demonstrated typing speed and data entry accuracy; familiarity with transcription is a plus.</li><li>Ability to analyze situations quickly and make sound decisions under pressure.</li><li>Knowledge of law enforcement procedures or experience working alongside first responders is advantageous. Join us in making a difference by coordinating safe transportation solutions that support health and well-being! We are committed to providing paid positions that foster growth, teamwork, and community impact&mdash;every role is valued as part of our mission to serve others efficiently and compassionately.</li></ul>Pay: $14.00 - $16.00 per hourWork Location: In person

Non-Emergency Medical Transportation Dispatcher

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