medical equipment specialist

Inogen

<div>Description
Job Summary:
The Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs. The primary focus for the Support Specialist is to support the local Referral Development Manager (RDM). Allowing the RDM to shift their focus away from delivery and setup of Inogen provided equipment. This could include delivery and setup of Inogen provided equipment, delivery and pickup of testing equipment, reports, and documentation, and participating in sales activities.
Responsibilities (Specific tasks, duties, essential functions of the job)
Support Specialist I<ul><li>
Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.</li><li>
Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.</li><li>
Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.</li><li>
Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.</li><li>
Complete paperwork relating to deliveries, pick-ups &amp; testing.</li><li>
Operate non-commercial vehicle carrying medical equipment.</li><li>
May be required to work after-hours and on an on-call basis. Including weekend and holiday coverage.</li><li>
Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.</li><li>
Maintain valid licenses and endorsements required for the position.</li><li>
Facilitate credit card payments through company approved process.</li><li>
Other duties as assigned.</li><li>
Maintain regular and punctual attendance.</li><li>
Comply with all company policies and procedures.</li></ul>
Support Specialist II
In addition to items listed for RDM Support Specialist I, a RDM Support Specialist II, may also be responsible for the following.<ul><li>
Conduct equipment set-up both remotely and directly.</li><li>
Maintain a current calendar reflecting availability for patient appointments.</li></ul>
Support Specialist III
In addition to items listed for RDM Support Specialist II, a RDM Support Specialist III, may also be responsible for the following.<ul><li>
Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.</li><li>
Complete service calls, both remotely and directly, documenting activities and results in a timely manner.</li><li>
Other duties include acting as a clinical resource for completing clinical appointments.</li></ul>
Knowledge, Skills, and Abilities
<ul><li>Demonstrate skills required to instruct patients remotely and directly in the safe use of Inogen supplied equipment.</li><li>
Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services.</li><li>
Ability to work self-manage and work independently.</li><li>
Must have strong work ethic.</li><li>
Excellent oral and written communication skills required.
</li><li>Proficient in use of laptop and electronic tablet required.</li><li>
Attention to detail is required.
</li></ul>Qualifications (Experience and Education)<div><div><div>
Level I
Support Specialist I</div><div> 
<ul><li>
High School diploma or equivalent, required.</li></ul><ul><li>
1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div> 
Level II
Support Specialist II</div><div> 
<ul><li>
State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required.</li></ul><ul><li>
2 years&rsquo; experience in home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>knowledge/proficiency in Microsoft Office, required.</li><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div><div><div> 
Level III
Support Specialist III</div><div> 
<ul><li>
Licensed or Registered Respiratory Therapist or registered Nurse, required.</li></ul><ul><li>
3 years&rsquo; experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred.
</li><li>Intermediate knowledge/proficiency in Microsoft Office, required.</li></ul><ul><li>
A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.</li></ul></div></div></div> 

Disclaimer: 
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 
 
Inogen assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $19.44 and $22.36 hourly. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location. 
 
Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</div>

Medical Device Delivery Driver

<div>
 
 Description
 
 
 
 
 Job Summary:
 
 
 
 The Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs. The primary focus for the Support Specialist is to support the local Referral Development Manager (RDM). Allowing the RDM to shift their focus away from delivery and setup of Inogen provided equipment. This could include delivery and setup of Inogen provided equipment, delivery and pickup of testing equipment, reports, and documentation, and participating in sales activities.
 
 
 
 Responsibilities (Specific Tasks, Duties, Essential Functions Of The Job)
 
 
 
 
 Support Specialist I
 
 
 
 <ul>
 <li>
 Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.
 </li>
 <li>
 Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance, in accordance with state licensing limitations.
 </li>
 <li>
 Thoroughly and efficiently gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
 </li>
 <li>
 Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.
 </li>
 <li>
 Complete paperwork relating to deliveries, pick-ups &amp; testing.
 </li>
 <li>
 Operate non-commercial vehicle carrying medical equipment.
 </li>
 <li>
 May be required to work after-hours and on an on-call basis. Including weekend and holiday coverage.
 </li>
 <li>
 Successfully complete all required safe driving programs, abide by applicable motor vehicle laws and ordinances, and always demonstrate safe driving practices throughout employment.
 </li>
 <li>
 Maintain valid licenses and endorsements required for the position.
 </li>
 <li>
 Facilitate credit card payments through company approved process.
 </li>
 <li>
 Other duties as assigned.
 </li>
 <li>
 Maintain regular and punctual attendance.
 </li>
 <li>
 Comply with all company policies and procedures.
 
 
 </li>
 </ul>
 
 Support Specialist II
 
 
 
 In addition to items listed for RDM Support Specialist I, a RDM Support Specialist II, may also be responsible for the following.
 
 
 <ul>
 <li>
 Conduct equipment set-up both remotely and directly.
 </li>
 <li>
 Maintain a current calendar reflecting availability for patient appointments.
 
 
 </li>
 </ul>
 
 Support Specialist III
 
 
 
 In addition to items listed for RDM Support Specialist II, a RDM Support Specialist III, may also be responsible for the following.
 
 
 <ul>
 <li>
 Conduct titration studies, both remotely and directly, completing required documentation accurately and completely within one hour per patient.
 </li>
 <li>
 Complete service calls, both remotely and directly, documenting activities and results in a timely manner.
 </li>
 <li>
 Other duties include acting as a clinical resource for completing clinical appointments.
 
 
 </li>
 </ul>
 
 Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Demonstrate skills required to instruct patients remotely and directly in the safe use of Inogen supplied equipment.
 </li>
 <li>
 Knowledge of the current technologies used in cardio-pulmonary disease treatments as they relate to Inogen provided services.
 </li>
 <li>
 Ability to work self-manage and work independently.
 </li>
 <li>
 Must have strong work ethic.
 </li>
 <li>
 Excellent oral and written communication skills required.
 </li>
 <li>
 Proficient in use of laptop and electronic tablet required.
 </li>
 <li>
 Attention to detail is required.
 
 
 </li>
 </ul>
 
 Qualifications (Experience And Education)
 
 
 
 
 Level I
 
 
 
 Support Specialist I
 
 
 <ul>
 <li>
 High School diploma or equivalent, required.
 </li>
 <li>
 1 year experience of home medical equipment delivery, required; oxygen therapy or respiratory related, preferred.
 </li>
 <li>
 Intermediate knowledge/proficiency in Microsoft Office, required.
 </li>
 <li>
 A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
 
 
 </li>
 </ul>
 
 Level II
 
 
 
 Support Specialist II
 
 
 <ul>
 <li>
 State or National certification or licensure as one or more of the following required; Emergency Medical Technician (EMT), Advanced Medical Technician (AMT), Medical Assistant (MA), Certified Nursing Assistant (CNA), Nationally Registered Certified Medical Assistant (NRCNA), required.
 </li>
 <li>
 2 years&rsquo; experience in home medical equipment industry (oxygen therapy or respiratory), preferred.
 </li>
 <li>
 knowledge/proficiency in Microsoft Office, required.
 </li>
 <li>
 A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
 
 
 </li>
 </ul>
 
 Level III
 
 
 
 Support Specialist III
 
 
 <ul>
 <li>
 Licensed or Registered Respiratory Therapist or registered Nurse, required.
 </li>
 <li>
 3 years&rsquo; experience of clinical services, home medical equipment industry (oxygen therapy or respiratory), preferred.
 </li>
 <li>
 Intermediate knowledge/proficiency in Microsoft Office, required.
 </li>
 <li>
 A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
 
 
 </li>
 </ul>
 Disclaimer:
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
 
 
 Inogen assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $19.44 and $22.36 hourly. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location.
 
 
 Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
</div>

ForTec Medical, Inc.

<div>
 
 ForTec Medical
 
 is an industry leader, dedicated to improving patient health. Our Mission is to improve patient health and healthcare by delivering innovative surgical technologies on demand. ForTec&rsquo;s commitment to excellence, integrity, and positive culture defines our organization. Join us in shaping the future of healthcare while growing your career in a supportive, mission-focused environment.
 
 
 
 What We Offer:
 
 
 
 At ForTec, caring for others starts with caring for our team. That&rsquo;s why our benefits go beyond the basics:
 
 
 <ul>
 <li>
 Paid Time Off: Company paid holidays, a floating holiday, and generous paid time off.
 </li>
 <li>
 Health &amp; Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
 </li>
 <li>
 Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
 </li>
 <li>
 Extras That Matter: Free Teladoc account, employee assistance programs, and uniforms for field team members. Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 As a
 
 Clinical Technology Specialist
 
 , you will play a vital role in ensuring the successful use of advanced, innovative surgical technologies. We offer comprehensive training to equip you with the skills and confidence to thrive in your role.
 
 
 
 Primary Responsibilities:
 
 
 
 <ul>
 <li>
 Set up and operate surgical technologies to provide technical equipment guidance as needed to surgeons and staff before and during surgery
 </li>
 <li>
 Perform preoperative checklists, sterilization, equipment calibrations, and complete necessary documentation
 </li>
 <li>
 Load and transport surgical technologies to healthcare facilities. Driving is an everyday responsibility of this role with occasional overnight travel
 </li>
 <li>
 Practice safe vehicle operations, safe workplace practices, and laser safety techniques
 </li>
 <li>
 Meet customer needs, provide exceptional customer service, and foster strong, professional relationships with both ForTec team members and healthcare partners
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Must be able to work a flexible schedule with early mornings, evening cases, and occasional weekend coverage or overnight travel
 </li>
 <li>
 Professional demeanor and strong team-oriented mindset
 </li>
 <li>
 Must be able to meet the credentialing requirements of assigned medical facilities, which include client-required immunizations
 </li>
 <li>
 Basic computer/smartphone proficiency
 </li>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 Must hold a valid U.S. driver&rsquo;s license with no major violations
 </li>
 <li>
 Ability to push, pull, and manipulate medical equipment over 50 pounds
 </li>
 <li>
 Ability to frequently bend, stoop, sit, and stand for long periods of time
 
 
 </li>
 </ul>
 
 What You Need to Be Successful
 
 :
 
 
 <ul>
 <li>
 Ability to work independently
 </li>
 <li>
 Self-starter with excellent problem-solving abilities
 </li>
 <li>
 Outstanding communication and customer service skills
 </li>
 <li>
 Strong organizational skills with a high attention to detail
 
 
 </li>
 </ul>
 
 Preferred Background:
 
 
 
 <ul>
 <li>
 If you have prior medical, EMT, Surgical Technologist, or military experience, your background can provide a smooth transition into the clinical technology specialist role.
 </li>
 <li>
 If you have experience working long days, unpredictable schedules, early mornings, and are eager to learn, we will train you!
 
 
 </li>
 </ul>
 
 Join ForTec Medical &ndash; make YOUR impact today!
 
 
 
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
 
</div>

Clinical Technology Specialist

<div>
 
 ForTec Medical
 
 is an industry leader, dedicated to improving patient health. Our Mission is to improve patient health and healthcare by delivering innovative surgical technologies on demand. ForTec&rsquo;s commitment to excellence, integrity, and positive culture defines our organization. Join us in shaping the future of healthcare while growing your career in a supportive, mission-focused environment.
 
 
 
 What We Offer:
 
 
 
 At ForTec, caring for others starts with caring for our team. That&rsquo;s why our benefits go beyond the basics:
 
 
 <ul>
 <li>
 Paid Time Off: Company paid holidays, a floating holiday, and generous paid time off.
 </li>
 <li>
 Health &amp; Wellness Support: Medical, dental, vision, short- and long-term disability, life insurance, critical illness insurance, accidental injury insurance, and a Health and Wellness Program.
 </li>
 <li>
 Future Planning: 401(k) with company match, annual profit-sharing opportunities, and free financial advising resources.
 </li>
 <li>
 Extras That Matter: Free Teladoc account, employee assistance programs, and uniforms for field team members. Employee referral bonuses, tenure milestone awards, holiday bonuses, and performance-based recognition and reward opportunities.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 As a
 
 Clinical Technology Specialist
 
 , you will play a vital role in ensuring the successful use of advanced, innovative surgical technologies. We offer comprehensive training to equip you with the skills and confidence to thrive in your role.
 
 
 
 Primary Responsibilities:
 
 
 
 <ul>
 <li>
 Set up and operate surgical technologies to provide technical equipment guidance as needed to surgeons and staff before and during surgery
 </li>
 <li>
 Perform preoperative checklists, sterilization, equipment calibrations, and complete necessary documentation
 </li>
 <li>
 Load and transport surgical technologies to healthcare facilities. Driving is an everyday responsibility of this role with occasional overnight travel. When overnight travel is required gasoline, meal per diems, and the hotel will be provided per the company expense policy.
 </li>
 <li>
 Practice safe vehicle operations, safe workplace practices, and laser safety techniques
 </li>
 <li>
 Meet customer needs, provide exceptional customer service, and foster strong, professional relationships with both ForTec team members and healthcare partners
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Requirements:
 
 
 
 <ul>
 <li>
 Must be able to work a flexible schedule with early mornings, evening cases, and occasional weekend coverage or overnight travel
 </li>
 <li>
 Professional demeanor and strong team-oriented mindset
 </li>
 <li>
 Must be able to meet the credentialing requirements of assigned medical facilities, which include client-required immunizations
 </li>
 <li>
 Basic computer/smartphone proficiency
 </li>
 <li>
 High School diploma or equivalent
 </li>
 <li>
 Must hold a valid U.S. driver&rsquo;s license with no major violations
 </li>
 <li>
 Ability to push, pull, and manipulate medical equipment over 50 pounds
 </li>
 <li>
 Ability to frequently bend, stoop, sit, and stand for long periods of time
 
 
 </li>
 </ul>
 
 What You Need to Be Successful
 
 :
 
 
 <ul>
 <li>
 Ability to work independently
 </li>
 <li>
 Self-starter with excellent problem-solving abilities
 </li>
 <li>
 Outstanding communication and customer service skills
 </li>
 <li>
 Strong organizational skills with a high attention to detail
 
 
 </li>
 </ul>
 
 Preferred Background:
 
 
 
 <ul>
 <li>
 If you have prior medical, EMT, Surgical Technologist, or military experience, your background can provide a smooth transition into the clinical technology specialist role.
 </li>
 <li>
 If you have experience working long days, unpredictable schedules, early mornings, and are eager to learn, we will train you!
 
 
 </li>
 </ul>
 
 Wage Range:
 
 
 
 <ul>
 <li>
 $26- $30 an hour depending on experience
 
 
 </li>
 </ul>
 
 Join ForTec Medical &ndash; make YOUR impact today!
 
 
 
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 
 The Company is an equal opportunity employer. As such, we provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, citizenship, ethnicity, national origin, age, disability, pregnancy, genetic information, sexual orientation, status as a member of the United States armed forces, veteran status, or any other protected characteristic in accordance with applicable federal, state, and local laws.
 
</div>

AdaptHealth

<div>Description:

AdaptHealth Opportunity &ndash; Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives &ndash; out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients&rsquo; lives, please click to apply, we would love to hear from you.
PAP Specialist
The PAP Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist&rsquo;s schedules can vary based on the need of the branch. Hours can range anywhere between 8am and 7pm 7 days/week.
Responsible for ensuring customers receive PAP equipment by scheduling an appointment for the customer to come in to pick up equipment and receive proper instruction on how to best use the equipment. Explains customers financial responsibility and ensure payment.
PAP Specialists are responsible for preparing and submitting audit paperwork for Medicare and other insurance claims to ensure continued compliance with healthcare guidelines. The PAP Specialist will accurately respond to claim audits and communicate audit results in such a way to provide education and appropriate process changes that directly impact the daily functions of AdaptHealth.
Responsible for monitoring, communicating, and managing all clients on Positive Airway Pressure devices. Responsible for encouraging client compliance with PAP equipment and program.
Job Duties:<ul><li>
Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement.</li><li>
Is actively involved in team activities, evidenced by participation, mentoring, and training with co-workers</li><li>
Assists in the development and maintenance of reference materials for use by staff and facilitates the sharing of information</li><li>
Develops relationships with branches, other teams to accomplish goals</li><li>
Participates in monthly team meetings and trainings</li><li>
Responsible for entering data in an accurate manner, into database including although not limited to payer, authorization requirements, coverage limitations and status of any requalification</li><li>
Collaborates with physician offices, AdaptHealth sales and support staff to ensure timely receipt of documentation as well as educating, as necessary.</li><li>
Identify trends and providing feedback and education to internal and external customers on compliant documentation requirements for services provided.</li><li>
Maintain patient confidentiality and function within the guidelines of HIPAA</li><li>
Completes assigned compliance training and other educational programs as required</li><li>
Maintains compliant with AdaptHealth&rsquo;s Compliance Program</li><li>
Other duties as assigned.</li></ul>
Requirements:

Minimum Job Qualifications:<ul><li>
High School Diploma or equivalent</li><li>
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.</li><li>
Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.</li></ul>
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual&rsquo;s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.</div>

PAP Specialist

<div>Description:

Position Summary:
The Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region&rsquo;s individual needs. As needed, may need to deliver and set up medical equipment.
The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.
Essential Functions and Job Responsibilities:<ul><li>
Supports operations team with discovery and training as necessary with AdaptHealth processes.</li><li>
Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis.</li><li>
Develop and maintain working knowledge of current products and services offered by the company</li><li>
Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.</li><li>
Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include</li></ul><ul><li>
Review all required documentation to ensure accuracy</li><li>
Accurately process, verify, and/or submit documentation</li><li>
Complete insurance verification to determine patient&rsquo;s eligibility, coverage, co-insurances, and deductibles</li><li>
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region)</li><li>
Navigate through multiple online EMR systems to obtain applicable documentation</li><li>
Enter and review all pertinent information in EMR system including authorizations and expiration dates</li><li>
Meet quality assurance requirements and other key performance metrics</li></ul><ul><li>
Pays attention to detail and has great organizational skills</li><li>
Actively listens to teams, region leaders and handle stressful situations with compassion and empathy.</li><li>
Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections.</li><li>
Collaborate with the Operations Team on exceptions and solutions within workflow processes</li><li>
Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies</li><li>
Assist with various projects and tasks as needed for various unique processes</li><li>
Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices.</li><li>
Participate in the effort to create training materials and train client engagement and service teams</li><li>
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.</li><li>
Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.</li><li>
As needed, perform patient assessment and re-assessment for patient care, deliver medical equipment.</li><li>
Safely drive as needed and maintain company vehicle.</li><li>
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.</li><li>
Assume on-call responsibilities during non-business hours in accordance with company policy.</li></ul><ul><li>
Lead Responsibilities:</li><li>
Supervise and provide guidance to team members in daily operations and complex case resolution</li><li>
Lead team meetings and facilitate training sessions for staff development</li><li>
Monitor team performance metrics and productivity standards, providing feedback and coaching as needed</li><li>
Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions</li><li>
Develop and implement process improvements and workflow optimization strategies</li><li>
Coordinate with management on staffing needs, scheduling, and resource allocation</li><li>
Conduct new employee onboarding and ongoing training programs</li><li>
Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions</li><li>
Prepare reports and analysis on team performance, trends, and operational metrics for management review</li></ul><ul><li>
Maintains patient confidentiality and functions within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other education programs as required.</li><li>
Maintains compliance with AdaptHealth's Compliance Program.</li><li>
Performs other related duties as assigned.</li></ul>
Competency, Skills and Abilities:<ul><li>
Excellent ability to communicate both verbally and in writing</li><li>
Ability to prioritize and manage multiple tasks</li><li>
Proficient computer skills and knowledge of Microsoft Office</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li><li>
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li><li>
Work well independently and as part of a group</li><li>
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team</li></ul>
Requirements:

Education and Experience Requirements:<ul><li>
High school diploma or equivalent required; Associate&rsquo;s degree in healthcare administration, Business Administration, or related field preferred</li><li>
Valid and unrestricted driver's license in the state of residence.</li><li>
Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Exact job experience is health care organization, pharmacy that routinely bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services</li><li>
Specialist Level: (Entry Level):</li></ul>
One (1) year of work-related experience<ul><li>
Senior Level:</li></ul>
One (1) year of work-related experience plus
Two (2) years exact job experience<ul><li>
Lead Level:</li></ul>
One (1) year of work-related experience plus
Four (4) years exact job experience
Physical Demands and Work Environment:<ul><li>
Must be able to regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds.</li><li>
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.</li><li>
Subject to long periods of sitting and/or driving.</li><li>
Work environment may be stressful at times, as overall work activities and work levels fluctuate.</li><li>
May be exposed to unsanitary conditions in some home settings.</li><li>
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li><li>
May be exposed to high crime areas within the service community.</li><li>
Must be able to drive independently and travel as needed.</li><li>
May be exposed to angry or irate customers.</li><li>
Must be able to access the patient&rsquo;s residence without assistance.</li><li>
Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li></ul></div>

Operations Specialist

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