medical equipment specialist

ThedaCare

<div>Why ThedaCare?
Living A Life Inspired!
Our new vision at ThedaCare is bold, ambitious, and ignited by a shared passion to provide outstanding care. We are inspired to reinvent health care by becoming a proactive partner in health, enriching the lives of all and creating value in everything we do. Each of us are called to take action in delivering higher standards of care, lower costs and a healthier future for our patients, our families, our communities and our world.
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than excellent compensation and benefits. Our team members are supported by continued opportunities for learning and development, accessible and transparent leadership, and a commitment to work/life balance. If you&rsquo;re interested in joining a health care system that is changing the face of care and well-being in our community, we encourage you to explore a future with ThedaCare.
Benefits, with a whole-person approach to wellness &ndash;<ul><li>
Lifestyle Engagement<ul><li>
e.g. health coaches, relaxation rooms, health focused apps (Wonder, Ripple), mental health support</li></ul></li></ul><ul><li>
Access &amp; Affordability<ul><li>
e.g. minimal or zero copays, team member cost sharing premiums, daycare</li></ul></li></ul>
About ThedaCare!<div>
Summary :</div>
The Home Medical Equipment Specialist, Retail provides coordination of in-person, telephonic, and electronic home medical equipment referrals including respiratory medical equipment and supplies. Provides assessment, product selection, hands-on fitting, and education to safely meet the clinical, individualized medical equipment needs for customers and their families. Ensures continuity of care with the customer, their provider, and/or referral sources within a retail store setting.<div>
Job Description:</div>
KEY ACCOUNTABILITIES: 1. Provides exceptional customer service either face-to-face or telephonically with customers and their family members, referrals sources, payer&rsquo;s, and our internal customers to meet the customer&rsquo;s home medical equipment needs. 2. Advocates, initiates, and coordinates home medical equipment referrals to meet the customer&rsquo;s plan of care from the provider in an efficient and timely manner. Assesses the level of urgency of a patient need and prioritizes accordingly. 3. Assesses, gathers, and coordinates all clinical and nonclinical referrals for proper documentation, ensuring the insurance guidelines, regulatory guidelines, and qualifications are met to ensure a defect-free order and claim. 4. Responds to customer inquiries by researching documentation and insurance guidelines. Consults with insurance providers, hospitals, clinics, and other medical entities through written or verbal methods to complete a referral accurately to meet the patient&rsquo;s plan of care. 5. Verifies and generates appropriate documentation along with follow-up for accuracy of patient information to ensure accurate billing and reimbursement. 6. Demonstrates and educates customers on proper fitting techniques, contraindications, wear and care issues, and financial obligations of products to ensure there is safe use of the product. 7. Promotes an appealing showroom environment in the retail stores to provide patients an exceptional customer experience. 8. Monitors and maintains accurate and adequate inventory levels to meet the needs of customers. 9. Maintains knowledge of all the medical equipment offered and builds relationships with purchasing and vendors to ensure this knowledge is always up to date. 10. Is proficient with cash handling techniques including cash, checks, and credit card functions. Performs reconciliation of the cash drawer at the end of the day and follows bank deposit procedures. 11. Analyzes data to ensure accuracy with insurance resources and guidelines, regulatory and reimbursement manual and criteria, HCPC and ICD-10 coding manuals, provider directories, and other online resources to ensure accurate billing and reimbursement. 12. Maintains proper safety measures for customer and team members including infection prevention, safe equipment usage, and body mechanics with proper lifting and positioning techniques
QUALIFICATIONS: &bull; High school diploma or GED &bull; Experience in any healthcare related field especially COTA, PTA, and CNA &bull; American Heart Association Basic Life Support (BLS) or CPR PHYSICAL DEMANDS: &bull; Ability to move freely (standing, squatting, kneeling, walking, bending, twisting, reaching, pushing, and pulling) &bull; Sitting for longer periods of time (up to 30 mins or more) throughout the day &bull; Repetitive hand motions of pinching, grasping and typing while using a computer and/or written communication &bull; Ability to lift and carry up to a maximum of fifty (50) pounds WORK ENVIRONMENT: &bull; Face to Face with customers in a fast paced, ever changing retail environment &bull; Retail showroom environment with personal desks and treatment rooms &bull; Frequent up and down position changes throughout the day &bull; Use of computers, phones and other office equipment throughout the work day &bull; Increased noise levels within the work environment &bull; Possible travel to other locations &bull; Occasional interactions with verbally aggressive customers &bull; Minimal exposure to blood borne pathogens (blood or bodily fluids) while performing job duties &bull; Encounter some mechanical and electrical components on the HME products
32 hours a week<div>
Scheduled Weekly Hours:</div>
36<div>
Scheduled FTE:</div>
0.9<div>
Location:</div>
TC at Home - Appleton,Wisconsin<div>
Overtime Exempt:</div>
No<div>
Worker Shift Details:</div>
Days</div>

Home Medical Equipment Specialist, Retail

AdaptHealth

<div>Description:

AdaptHealth Opportunity &ndash; Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives &ndash; out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients&rsquo; lives, please click to apply, we would love to hear from you.
PAP Specialist
The PAP Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist&rsquo;s schedules can vary based on the need of the branch. Hours can range anywhere between 8am and 7pm 7 days/week.
Responsible for ensuring customers receive PAP equipment by scheduling an appointment for the customer to come in to pick up equipment and receive proper instruction on how to best use the equipment. Explains customers financial responsibility and ensure payment.
PAP Specialists are responsible for preparing and submitting audit paperwork for Medicare and other insurance claims to ensure continued compliance with healthcare guidelines. The PAP Specialist will accurately respond to claim audits and communicate audit results in such a way to provide education and appropriate process changes that directly impact the daily functions of AdaptHealth.
Responsible for monitoring, communicating, and managing all clients on Positive Airway Pressure devices. Responsible for encouraging client compliance with PAP equipment and program.
Job Duties:<ul><li>
Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement.</li><li>
Is actively involved in team activities, evidenced by participation, mentoring, and training with co-workers</li><li>
Assists in the development and maintenance of reference materials for use by staff and facilitates the sharing of information</li><li>
Develops relationships with branches, other teams to accomplish goals</li><li>
Participates in monthly team meetings and trainings</li><li>
Responsible for entering data in an accurate manner, into database including although not limited to payer, authorization requirements, coverage limitations and status of any requalification</li><li>
Collaborates with physician offices, AdaptHealth sales and support staff to ensure timely receipt of documentation as well as educating, as necessary.</li><li>
Identify trends and providing feedback and education to internal and external customers on compliant documentation requirements for services provided.</li><li>
Maintain patient confidentiality and function within the guidelines of HIPAA</li><li>
Completes assigned compliance training and other educational programs as required</li><li>
Maintains compliant with AdaptHealth&rsquo;s Compliance Program</li><li>
Other duties as assigned.</li></ul>
Requirements:

Minimum Job Qualifications:<ul><li>
High School Diploma or equivalent</li><li>
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.</li><li>
Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.</li></ul>
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual&rsquo;s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.</div>

PAP Specialist

<div>Description:

Position Summary:
The Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region&rsquo;s individual needs. As needed, may need to deliver and set up medical equipment.
The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.
Essential Functions and Job Responsibilities:<ul><li>
Supports operations team with discovery and training as necessary with AdaptHealth processes.</li><li>
Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis.</li><li>
Develop and maintain working knowledge of current products and services offered by the company</li><li>
Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.</li><li>
Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include</li></ul><ul><li>
Review all required documentation to ensure accuracy</li><li>
Accurately process, verify, and/or submit documentation</li><li>
Complete insurance verification to determine patient&rsquo;s eligibility, coverage, co-insurances, and deductibles</li><li>
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region)</li><li>
Navigate through multiple online EMR systems to obtain applicable documentation</li><li>
Enter and review all pertinent information in EMR system including authorizations and expiration dates</li><li>
Meet quality assurance requirements and other key performance metrics</li></ul><ul><li>
Pays attention to detail and has great organizational skills</li><li>
Actively listens to teams, region leaders and handle stressful situations with compassion and empathy.</li><li>
Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections.</li><li>
Collaborate with the Operations Team on exceptions and solutions within workflow processes</li><li>
Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies</li><li>
Assist with various projects and tasks as needed for various unique processes</li><li>
Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices.</li><li>
Participate in the effort to create training materials and train client engagement and service teams</li><li>
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.</li><li>
Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.</li><li>
As needed, perform patient assessment and re-assessment for patient care, deliver medical equipment.</li><li>
Safely drive as needed and maintain company vehicle.</li><li>
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.</li><li>
Assume on-call responsibilities during non-business hours in accordance with company policy.</li></ul><ul><li>
Lead Responsibilities:</li><li>
Supervise and provide guidance to team members in daily operations and complex case resolution</li><li>
Lead team meetings and facilitate training sessions for staff development</li><li>
Monitor team performance metrics and productivity standards, providing feedback and coaching as needed</li><li>
Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions</li><li>
Develop and implement process improvements and workflow optimization strategies</li><li>
Coordinate with management on staffing needs, scheduling, and resource allocation</li><li>
Conduct new employee onboarding and ongoing training programs</li><li>
Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions</li><li>
Prepare reports and analysis on team performance, trends, and operational metrics for management review</li></ul><ul><li>
Maintains patient confidentiality and functions within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other education programs as required.</li><li>
Maintains compliance with AdaptHealth's Compliance Program.</li><li>
Performs other related duties as assigned.</li></ul>
Competency, Skills and Abilities:<ul><li>
Excellent ability to communicate both verbally and in writing</li><li>
Ability to prioritize and manage multiple tasks</li><li>
Proficient computer skills and knowledge of Microsoft Office</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li><li>
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li><li>
Work well independently and as part of a group</li><li>
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team</li></ul>
Requirements:

Education and Experience Requirements:<ul><li>
High school diploma or equivalent required; Associate&rsquo;s degree in healthcare administration, Business Administration, or related field preferred</li><li>
Valid and unrestricted driver's license in the state of residence.</li><li>
Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Exact job experience is health care organization, pharmacy that routinely bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services</li><li>
Specialist Level: (Entry Level):</li></ul>
One (1) year of work-related experience<ul><li>
Senior Level:</li></ul>
One (1) year of work-related experience plus
Two (2) years exact job experience<ul><li>
Lead Level:</li></ul>
One (1) year of work-related experience plus
Four (4) years exact job experience
Physical Demands and Work Environment:<ul><li>
Must be able to regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds.</li><li>
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.</li><li>
Subject to long periods of sitting and/or driving.</li><li>
Work environment may be stressful at times, as overall work activities and work levels fluctuate.</li><li>
May be exposed to unsanitary conditions in some home settings.</li><li>
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li><li>
May be exposed to high crime areas within the service community.</li><li>
Must be able to drive independently and travel as needed.</li><li>
May be exposed to angry or irate customers.</li><li>
Must be able to access the patient&rsquo;s residence without assistance.</li><li>
Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li></ul></div>

Operations Specialist

Lincare

<div>
 This employee delivers and provides instruction to patients and/or caregivers on the proper use of equipment and/or respiratory care procedures; ensures patients and/or caregivers can effectively operate and maintain equipment, and assists patients in solving problems regarding equipment use.
 
 
 <ul>
 <li>
 Routine patient follow-up contacts and equipment maintenance checks
 </li>
 <li>
 Completes necessary paperwork including daily delivery logs, plans of care and treatment, and any other paperwork required by the company
 </li>
 <li>
 Inspects and tests equipment to ensure proper operating condition both in the field and at the office
 </li>
 <li>
 Provides and evaluates the effectiveness of respiratory care, coordinates respiratory services, and performs respiratory care services in accordance with the physician's orders
 </li>
 <ul>
 <li>
 Services include delivery, set-up, education, assessment, monitoring, treatment administration, and care, as related to the individualized plan of care
 </li>
 </ul>
 <li>
 Consults with referring physician regarding patient treatment, medical condition, and home environment
 </li>
 </ul>
</div>

Respiratory Therapist

<div>Description:

AdaptHealth Opportunity &ndash; Apply Today!
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives &ndash; out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients&rsquo; lives, please click to apply, we would love to hear from you.
Medical Equipment Technician
Medical Equipment Technicians are responsible for ensuring safe delivery, providing setup, and education in usage of home medical equipment for our customers. Setup is done in their home, long-term care setting, clinic or any location deemed necessary to service patients.
Job Duties:<ul><li>
Develop and maintain working knowledge of current HME products and services offered by the company and all</li><li>
applicable governmental regulations.</li><li>
Comply with all applicable company policies and procedures.</li><li>
Educate customers in proper use and care of respiratory and HME equipment in a home setting.</li><li>
Complete required documentation following equipment setup, delivery or pickups as required.</li><li>
Assist with customer equipment problems under emergency conditions.</li><li>
Process all orders in a timely, accurate manner.</li><li>
Promote services and products to referral sources in the community as appropriate.</li><li>
Develop basic reimbursement knowledge and completely document all information necessary to ensure</li><li>
reimbursement for all appropriate equipment, products, and services.</li><li>
Assist with implementation of quality improvement program to meet company policies.</li><li>
Maintain home oxygen systems through regularly scheduled visits to customers.</li><li>
Safely drive and maintain company vehicle.</li><li>
Perform patient assessment and re-assessment for patient care.</li><li>
Perform routine preventative maintenance and simple repairs on equipment as required in accordance with</li><li>
company policies.</li><li>
Report equipment hazards and/or product incidents as required in accordance with company policies and</li><li>
procedures.</li><li>
Develop and maintain working knowledge of current HME products and services offered by the company.</li><li>
Assume on-call responsibilities during non-business hours in accordance with company policy.</li><li>
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE),</li><li>
infection control and hazardous materials handling.</li><li>
Maintain patient confidentiality and function within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other educational programs as required.</li><li>
Maintains compliant with AdaptHealth&rsquo;s Compliance Program</li><li>
Responsible for cleaning equipment when assigned by supervisor or down time allows, following the Branch</li><li>
Maintenance and Cleaning Guidelines</li><li>
Perform other related duties as assigned.</li></ul>
Requirements:

Minimum Job Qualifications:<ul><li>
High School Diploma or equivalency</li><li>
Entry level sales, customer service background essential</li><li>
One (1) year of Military, delivery driver with sales component or health care technician experience would be</li><li>
considered related experience and preferred.</li><li>
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.</li><li>
Valid and unrestricted driver&rsquo;s license in the state of residence</li></ul>
Physical Demands and Work Environment:<ul><li>
Must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.</li><li>
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.</li><li>
Subject to long periods of sitting and driving.</li><li>
Work environment may be stressful at times, as overall work activities and work levels fluctuate.</li><li>
May be exposed to unsanitary conditions in some home settings.</li><li>
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li><li>
May be exposed to high crime areas within the service community.</li><li>
Must be able to drive independently and travel as needed.</li><li>
May be exposed to angry or irate customers.</li><li>
Must be able to access the patient&rsquo;s residence without assistance.</li><li>
Mental alertness to perform the essential functions of position.</li><li>
Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li></ul>
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual&rsquo;s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.</div>

Delivery Driver - Medical Equipment Technician

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Home Medical Equipment Specialist, Retail

PAP Specialist

PAP Specialist

Operations Specialist

Respiratory Therapist

Delivery Driver - Medical Equipment Technician

Delivery Driver - Medical Equipment Technician