medical equipment specialist

AdaptHealth

<div>Description:
<p><b>
AdaptHealth Opportunity &ndash; Apply Today!</b></p><p>
At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives &ndash; out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients&rsquo; lives, please click to apply, we would love to hear from you.</p><p><b>
PAP Specialist</b></p><p>
The PAP Specialist has a broad range of responsibilities including accurate and timely data entry, understanding, and selecting inventory and services in key databases, communicating with referral sources, and appropriately utilizing technology to notate patient information/communication. Intake Specialist&rsquo;s schedules can vary based on the need of the branch. Hours can range anywhere between 8am and 7pm 7 days/week.</p><p>
Responsible for ensuring customers receive PAP equipment by scheduling an appointment for the customer to come in to pick up equipment and receive proper instruction on how to best use the equipment. Explains customers financial responsibility and ensure payment.</p><p>
PAP Specialists are responsible for preparing and submitting audit paperwork for Medicare and other insurance claims to ensure continued compliance with healthcare guidelines. The PAP Specialist will accurately respond to claim audits and communicate audit results in such a way to provide education and appropriate process changes that directly impact the daily functions of AdaptHealth.</p><p>
Responsible for monitoring, communicating, and managing all clients on Positive Airway Pressure devices. Responsible for encouraging client compliance with PAP equipment and program.</p><p><b>
Job Duties:</b></p><ul><li>
Develop and maintain working knowledge of current HME products and services offered by the company and all applicable insurance guidelines respecting eligibility for coverage and reimbursement.</li><li>
Is actively involved in team activities, evidenced by participation, mentoring, and training with co-workers</li><li>
Assists in the development and maintenance of reference materials for use by staff and facilitates the sharing of information</li><li>
Develops relationships with branches, other teams to accomplish goals</li><li>
Participates in monthly team meetings and trainings</li><li>
Responsible for entering data in an accurate manner, into database including although not limited to payer, authorization requirements, coverage limitations and status of any requalification</li><li>
Collaborates with physician offices, AdaptHealth sales and support staff to ensure timely receipt of documentation as well as educating, as necessary.</li><li>
Identify trends and providing feedback and education to internal and external customers on compliant documentation requirements for services provided.</li><li>
Maintain patient confidentiality and function within the guidelines of HIPAA</li><li>
Completes assigned compliance training and other educational programs as required</li><li>
Maintains compliant with AdaptHealth&rsquo;s Compliance Program</li><li>
Other duties as assigned.</li></ul>
Requirements:
<p><b>
Minimum Job Qualifications:</b></p><ul><li>
High School Diploma or equivalent</li><li>
One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.</li><li>
Exact job experience is considered any of the above tasks in a Medicare certified HME, Diabetic, Pharmacy, or home medical supplies environment that routinely bills insurance.</li></ul><p>
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual&rsquo;s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.</p></div>

PAP Specialist

<div>Description:
<p>
Position Summary:</p><p>
The Operations Specialist is responsible for supporting the Operations Team through multiple tasks required for the successful support of each region&rsquo;s individual needs. As needed, may need to deliver and set up medical equipment.</p><p>
The lead specialist serves as a subject matter expert, conducts new hire training and mentor to the team.</p><p>
Essential Functions and Job Responsibilities:</p><ul><li>
Supports operations team with discovery and training as necessary with AdaptHealth processes.</li><li>
Responsible for providing support during process improvement initiatives to assist with driving all areas of workflow, including verification, and data analysis.</li><li>
Develop and maintain working knowledge of current products and services offered by the company</li><li>
Must be familiar with payer guidelines and reading clinical documentation to determine qualification status and compliance for all equipment and services.</li><li>
Working knowledge in all areas of AdaptHealth customer service, intake, daily operations and revenue cycle processes and workflows from beginning to end, which may include</li></ul><ul><li>
Review all required documentation to ensure accuracy</li><li>
Accurately process, verify, and/or submit documentation</li><li>
Complete insurance verification to determine patient&rsquo;s eligibility, coverage, co-insurances, and deductibles</li><li>
Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required (if helping a region)</li><li>
Navigate through multiple online EMR systems to obtain applicable documentation</li><li>
Enter and review all pertinent information in EMR system including authorizations and expiration dates</li><li>
Meet quality assurance requirements and other key performance metrics</li></ul><ul><li>
Pays attention to detail and has great organizational skills</li><li>
Actively listens to teams, region leaders and handle stressful situations with compassion and empathy.</li><li>
Ability to analyze data and reports to identify execution errors in workflow, troubleshoot and fix the exceptions, advise staff on corrections.</li><li>
Collaborate with the Operations Team on exceptions and solutions within workflow processes</li><li>
Communicate with operations teams and leadership on an on-going basis regarding any noticed trends in process errors with insurance companies</li><li>
Assist with various projects and tasks as needed for various unique processes</li><li>
Participate in the effort to define, document, and refine processes, procedures and workflows for business operations based on industry and company best-practices.</li><li>
Participate in the effort to create training materials and train client engagement and service teams</li><li>
Must be able to navigate through multiple online EMR systems to obtain applicable documentation.</li><li>
Works with insurance verification team to ensure all needs are met for both teams to provide accurate information to the patient and ensure payments.</li><li>
As needed, perform patient assessment and re-assessment for patient care, deliver medical equipment.</li><li>
Safely drive as needed and maintain company vehicle.</li><li>
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control and hazardous materials handling.</li><li>
Assume on-call responsibilities during non-business hours in accordance with company policy.</li></ul><ul><li>
Lead Responsibilities:</li><li>
Supervise and provide guidance to team members in daily operations and complex case resolution</li><li>
Lead team meetings and facilitate training sessions for staff development</li><li>
Monitor team performance metrics and productivity standards, providing feedback and coaching as needed</li><li>
Serve as primary escalation point for difficult customer issues and complex regulatory compliance questions</li><li>
Develop and implement process improvements and workflow optimization strategies</li><li>
Coordinate with management on staffing needs, scheduling, and resource allocation</li><li>
Conduct new employee onboarding and ongoing training programs</li><li>
Maintain advanced expertise in Medicare guidelines, payer policies, and regulatory changes to guide team decisions</li><li>
Prepare reports and analysis on team performance, trends, and operational metrics for management review</li></ul><ul><li>
Maintains patient confidentiality and functions within the guidelines of HIPAA.</li><li>
Completes assigned compliance training and other education programs as required.</li><li>
Maintains compliance with AdaptHealth's Compliance Program.</li><li>
Performs other related duties as assigned.</li></ul><p>
Competency, Skills and Abilities:</p><ul><li>
Excellent ability to communicate both verbally and in writing</li><li>
Ability to prioritize and manage multiple tasks</li><li>
Proficient computer skills and knowledge of Microsoft Office</li><li>
Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction</li><li>
General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.</li><li>
Work well independently and as part of a group</li><li>
Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team</li></ul>
Requirements:
<p>
Education and Experience Requirements:</p><ul><li>
High school diploma or equivalent required; Associate&rsquo;s degree in healthcare administration, Business Administration, or related field preferred</li><li>
Valid and unrestricted driver's license in the state of residence.</li><li>
Related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.</li><li>
Exact job experience is health care organization, pharmacy that routinely bills insurance or provides Diabetics, Medical Supplies, HME, Pharmacy or healthcare (Medicare certified) services</li><li>
Specialist Level: (Entry Level):</li></ul><p>
One (1) year of work-related experience</p><ul><li>
Senior Level:</li></ul><p>
One (1) year of work-related experience plus</p><p>
Two (2) years exact job experience</p><ul><li>
Lead Level:</li></ul><p>
One (1) year of work-related experience plus</p><p>
Four (4) years exact job experience</p><p>
Physical Demands and Work Environment:</p><ul><li>
Must be able to regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 100 pounds, and occasionally lift and/or move up to 160 pounds.</li><li>
Must be able to stretch, bend, stoop and crouch and perform moderate to heavy physical labor while moving equipment and supplies.</li><li>
Subject to long periods of sitting and/or driving.</li><li>
Work environment may be stressful at times, as overall work activities and work levels fluctuate.</li><li>
May be exposed to unsanitary conditions in some home settings.</li><li>
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogen.</li><li>
May be exposed to high crime areas within the service community.</li><li>
Must be able to drive independently and travel as needed.</li><li>
May be exposed to angry or irate customers.</li><li>
Must be able to access the patient&rsquo;s residence without assistance.</li><li>
Ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.</li></ul></div>

Operations Specialist

Hart Medical Equipment

<div><p><b><i>Hart Medical Equipment provides a full range of home care products and support services based on individual needs. We strive to conduct our patient care operation with the highest standards. We are a nationally accredited, premier provider of home medical equipment and supplies.</i></b></p><p><b><i>
Status: Full Time, M - F, 8:30 - 5</i></b></p><p><b><i>
Location: Essexville, MI</i></b></p><p><b><i>
Hart Medical Equipment offers a competitive salary and benefits package. EOE</i></b></p><p><b>
SUMMARY:</b> Provides exceptional service as the first point of contact for customers. Takes orders, answers questions, handles complaints and troubleshoots problems.<br>
<br>
<b>ESSENTIAL DUTIES AND RESPONSIBILITIES: </b>Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</p><ul><li>
Greet customers and maintain a positive, empathetic and professional attitude during interactions.
</li><li>Engage in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.</li><li>
Assists all internal and external customers in a professional manner.</li><li>
After competency approval, complete bracing as needed including:<ul><li>
Examine, interview, and measure patients to determine their appliance needs and to identify factors that could affect appliance fit.
</li><li>Fit, test, and evaluate devices on patients, and make adjustments for proper fit, function, and comfort.
</li><li>Instruct patients in the use and care of orthoses/prostheses, diabetic shoes, and mastectomy if applicable.
</li><li>Maintain patient records.
</li><li>Confer with physicians to formulate specifications and prescriptions for orthotic and prosthetic devices.
</li></ul></li><li>Receives requests from multiple sources (phone, fax, e-Commerce, in-person) and completes necessary process for equipment services.</li><li>
Coordinates home equipment service request with Dispatch for prompt delivery.</li><li>
Acquire and retain strong production knowledge in order to provide customers with product and service information.</li><li>
Keeps the showroom and the shelf inventory clean, rotated and in order.</li><li>
Verifies medical necessity, insurance coverage and physician orders for all insurance-assigned services and working with referral sources to ensure proper documentation when needed.</li><li>
Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment.</li><li>
Follows policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.</li><li>
Understanding and striving to meet or exceed department metrics while providing excellent customer service.</li><li>
Making sales or recommendations for products or services that may complement client needs, as applicable.</li><li>
Other duties as assigned by management.</li></ul><div><br>
<b>
Education and/or Experience</b><ul><li>
High school diploma or general education degree (GED).
</li><li>6 months of relevant customer service experience preferred.</li></ul><b>
Skills &amp; Abilities</b><ul><li>
Excellent interpersonal, written and oral communication skills.</li><li>
Customer service orientation</li><li>
Attention to detail</li><li>
Good data entry skills</li><li>
Proficiency with computers, with strong typing skills</li><li>
Ability to work in a fast-paced environment.</li></ul></div><p>
By submitting an application, you are agreeing to the terms of Hart's Application Acknowledgement and Agreement found at https://hartmedical.org/application-agreement.</p><p>
IRB Medical Equipment LLC, dba Hart Medical Equipment, is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship age, disability genetic information, height, weight, marital or veteran status or any other protected status in accordance with the requirements of applicable federal state and local laws. Hart Medical Equipment also provides reasonable accommodation for individuals with disabilities in accordance with applicable law.</p><p>
</p><p></p><p>0c0Ea72vJh</p></div>

Customer Service Representative

StateServ Medical of Colorado LLC

<p></p><div><h3 class="jobSectionHeader"><b>Dragonfly Health - A great place to land</b></h3>
<p>
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry&rsquo;s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.</p>
<p>
Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.</p>
<p>
We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.<br>
<br>
</p><h4 class="jobSectionHeader"><b>Dragonfly Health is our name for a reason.</b></h4>
<p>
The dragonfly is symbolic of the transformational impact we&rsquo;re making on the industry, our people, and the lives we touch. We are a guiding force for what&rsquo;s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.</p>
<h4 class="jobSectionHeader"><b>
Whatever it takes. Wherever it takes us.</b></h4>
<h3 class="jobSectionHeader"><b>What we offer</b></h3>
<ul><li>Competitive Pay $21.80</li>
<li>Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)</li>
<li>Growth Opportunity and Career Advancement</li>
<li>Agile and Adaptable team culture</li>
<li>Innovative and revolutionary technology solutions</li>
<li>A higher calling to provide quality patient care</li>
</ul>
<p><b>See how Dragonfly Health is transforming the world of hospice and post-acute care.</b></p>
<h3 class="jobSectionHeader"><b>
What you will do</b></h3>
<ul><li>Deliver, set up, maintain, and troubleshooting medical equipment at our patients' homes and healthcare facilities</li>
<li>Provide exceptional customer service by ensuring timely and accurate deliveries</li>
<li>Educate patients, caregivers, and family members on the proper use of equipment</li>
<li>Be the hero behind the scenes, making an impact each and every day</li>
</ul><h3 class="jobSectionHeader"><b>What we look for</b></h3>
<ul><li>Compassionate individuals with at least 6-months of exceptional customer care experience required</li>
<li>Passionate, team-players who care about making a difference in the lives of others</li>
<li>Flexibility to work varying hours, weekends and/or on-call when required</li>
<li>Three consecutive years of driving history with no major moving violations or accidents</li>
<li>Anyone between the ages of 21-25 years old must successfully demonstrate a clean motor vehicle record (no at fault accidents or moving violations)</li>
<li>High School Diploma or equivalent</li>
<li>Prior delivery experience preferred</li>
</ul><h3 class="jobSectionHeader"><b>Why DME Technicians are important</b></h3>
<p>
Our DME Technicians are responsible for so much more than dropping off packages. It's not only about the journey but the <b>destination</b>. By providing life-sustaining medical equipment and/or pharmaceutical solutions, our DME Technicians are instrumental in delivering the highest level of well-being to the patients we support. This higher calling isn't chosen for us. It's what we're here to do.</p>
<h4 class="jobSectionHeader"><b>
Let's soar together</b></h4></div>

Durable Medical Equipment Delivery Driver - Colorado Springs, CO

Dragonfly Health

<p></p><div><h3 class="jobSectionHeader"><b>Dragonfly Health - A great place to land</b></h3>
<p>
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry&rsquo;s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.</p>
<p>
Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.</p>
<p>
We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.<br>
<br>
</p><h4 class="jobSectionHeader"><b>Dragonfly Health is our name for a reason.</b></h4>
<p>
The dragonfly is symbolic of the transformational impact we&rsquo;re making on the industry, our people, and the lives we touch. We are a guiding force for what&rsquo;s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.</p>
<h4 class="jobSectionHeader"><b>
Whatever it takes. Wherever it takes us.</b></h4>
<h3 class="jobSectionHeader"><b>What we offer</b></h3>
<ul><li>Competitive Pay $20.00 per hour</li>
<li>Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)</li>
<li>Growth Opportunity and Career Advancement</li>
<li>Agile and Adaptable team culture</li>
<li>Innovative and revolutionary technology solutions</li>
<li>A higher calling to provide quality patient care</li>
</ul>
<p><b>See how Dragonfly Health is transforming the world of hospice and post-acute care.</b></p>
<h3 class="jobSectionHeader"><b>
What you will do</b></h3>
<ul><li>Deliver, set up, maintain, and troubleshooting medical equipment at our patients' homes and healthcare facilities</li>
<li>Provide exceptional customer service by ensuring timely and accurate deliveries</li>
<li>Educate patients, caregivers, and family members on the proper use of equipment</li>
<li>Be the hero behind the scenes, making an impact each and every day</li>
</ul><h3 class="jobSectionHeader"><b>What we look for</b></h3>
<ul><li>Compassionate individuals with exceptional customer care</li>
<li>Passionate, team-players who care about making a difference in the lives of others</li>
<li>Flexibility to work varying hours, weekends and/or on-call when required</li>
<li>Three consecutive years of driving history with no major moving violations or accidents</li>
<li>Anyone between the ages of 21-25 years old must successfully demonstrate a clean motor vehicle record (no at fault accidents or moving violations)</li>
<li>High School Diploma or equivalent</li>
<li>Prior delivery experience preferred</li>
</ul><h3 class="jobSectionHeader"><b>Why DME Technicians are important</b></h3>
<p>
Our DME Technicians are responsible for so much more than dropping off packages. It's not only about the journey but the <b>destination</b>. By providing life-sustaining medical equipment and/or pharmaceutical solutions, our DME Technicians are instrumental in delivering the highest level of well-being to the patients we support. This higher calling isn't chosen for us. It's what we're here to do.</p>
<p>
This position requires a level 2 Clearinghouse background screening. You may find out more information regarding this process here:
<br>
<b>Care Provider Background Screening Clearinghouse Education and Awareness</b></p>
<h4 class="jobSectionHeader"><b>
Let's soar together</b></h4></div>

Durable Medical Equipment Delivery Driver - Fort Myers, FL

<p></p><div><h3 class="jobSectionHeader"><b>Dragonfly Health - A great place to land</b></h3>
<p>
Dragonfly Health is the leading care-at-home data, technology and service platform, and the industry&rsquo;s first scale durable medical equipment (DME) and pharmacy solution. Built on a 20-year history, Dragonfly Health uses advanced technology and robust analytics to manage DME and pharmaceutical services as part of a single, efficient solution for caregivers, patients, and their families. We serve over 145,000 patients every day in all 50 states.</p>
<p>
Here, you are an integral part of a team that is transforming the future of hospice and post-acute healthcare. This is where innovation, collaboration and compassion thrive, allowing us to carry out our work at the highest level to serve our patients at a time in their life when they need us most.</p>
<p>
We offer a dynamic and inclusive workplace where you'll have the unique opportunity to shape the future of healthcare alongside a passionate and talented team. We believe in empowering our employees to grow both personally and professionally, providing ample opportunities for career advancement, continuous learning, and skill development.<br>
<br>
</p><h4 class="jobSectionHeader"><b>Dragonfly Health is our name for a reason.</b></h4>
<p>
The dragonfly is symbolic of the transformational impact we&rsquo;re making on the industry, our people, and the lives we touch. We are a guiding force for what&rsquo;s ahead, delivering more than equipment and medications, but also comfort and peace of mind. We are agile and adaptable, able to quickly and easily pivot from one point to the next, ready for whatever situation or patient need that arises.</p>
<h4 class="jobSectionHeader"><b>
Whatever it takes. Wherever it takes us.</b></h4>
<h3 class="jobSectionHeader"><b>What we offer</b></h3>
<ul><li>Competitive Pay $20.00 per hour</li>
<li>Comprehensive Benefits Package (Health, Dental, Vision, PTO, Sick Time, 401k w/match, etc.)</li>
<li>Growth Opportunity and Career Advancement</li>
<li>Agile and Adaptable team culture</li>
<li>Innovative and revolutionary technology solutions</li>
<li>A higher calling to provide quality patient care</li>
</ul>
<p><b>See how Dragonfly Health is transforming the world of hospice and post-acute care.</b></p>
<h3 class="jobSectionHeader"><b>
What you will do</b></h3>
<ul><li>Deliver, set up, maintain, and troubleshooting medical equipment at our patients' homes and healthcare facilities</li>
<li>Provide exceptional customer service by ensuring timely and accurate deliveries</li>
<li>Educate patients, caregivers, and family members on the proper use of equipment</li>
<li>Be the hero behind the scenes, making an impact each and every day</li>
</ul><h3 class="jobSectionHeader"><b>What we look for</b></h3>
<ul><li>Compassionate individuals with at least 6-months of exceptional customer care experience required</li>
<li>Passionate, team-players who care about making a difference in the lives of others</li>
<li>Flexibility to work varying hours, weekends and/or on-call when required</li>
<li>Three consecutive years of driving history with no major moving violations or accidents</li>
<li>Anyone between the ages of 21-25 years old must successfully demonstrate a clean motor vehicle record (no at fault accidents or moving violations)</li>
<li>High School Diploma or equivalent</li>
<li>Prior delivery experience preferred</li>
</ul><h3 class="jobSectionHeader"><b>Why DME Technicians are important</b></h3>
<p>
Our DME Technicians are responsible for so much more than dropping off packages. It's not only about the journey but the <b>destination</b>. By providing life-sustaining medical equipment and/or pharmaceutical solutions, our DME Technicians are instrumental in delivering the highest level of well-being to the patients we support. This higher calling isn't chosen for us. It's what we're here to do.</p>
<h4 class="jobSectionHeader"><b>
Let's soar together</b></h4></div>

Durable Medical Equipment Delivery Driver - Houston, TX

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