medical office specialist

Concentra

<div>Overview:
<div>
Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of America's workforce, one patient at a time. Join us at Concentra and see how your clinical competency and compassion can make a meaningful difference in the lives of the patients you serve.</div><div></div><div><br>
The Patient Service Specialist performs complex administrative duties including but not limited to patient registration, patient scheduling, providing excellent customer service to clients, and management of multi-line phone system. This role requires a general knowledge of various systems and/or procedures. This position ensures that every patient is treated with quality clinical care and is provided a welcoming and respectful experience.</div>
Responsibilities:
<ul><li>Greet patients and visitors</li><li>
Communicate wait times to patients and direct them accordingly</li><li>
Obtain authorization, as needed, to process patients for services</li><li>
Check in patients using appropriate patient management system</li><li>
Explain all required forms to patients and ensure proper completion of all paperwork</li><li>
Answer incoming telephone lines and direct the caller accordingly</li><li>
Contact patients regarding appointment reminders, rescheduling, or cancellations.</li><li>
Check out patients in appropriate patient management system and distribute records</li><li>
File paperwork, medical records, and correspondence</li><li>
Maintain inventory of office supplies and printed forms</li><li>
Manage dissemination of all paperwork to outside parties including non-injury, custody, and control forms</li><li>
Follow HIPAA guidelines and safety rules</li><li>
Attend center staff meetings</li><li>
Participate in initial and ongoing training as required</li><li>
Complete processing of patient referrals including accurate checkout, paperwork processing, patient education, and communication with Client Support Group</li><li>
Assist Center Operations Director or other leader in managing daily administrative functions</li><li>
Assist in maintaining a neat, clean, and orderly appearance throughout the facility</li><li>
Use employer reporting tool to scan and distribute employer results and paperwork</li><li>
Review clinician transcriptions and enter applicable charges via internal charge entry system.</li><li>
Perform some medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads and/or other duties as assigned/approved by medical leadership</li></ul><div>
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</div>
Qualifications:
<div>
Education Level: High School Diploma or GED</div><div></div><div><br>
Job-Related Experience</div><ul><li>
6 months to 1 year</li><li>
Working knowledge of state-specific occupational medicine requirements preferred</li></ul><div>
Job-Related Skills/Competencies</div><ul><li>
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility</li><li>
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions</li><li>
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism</li><li>
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies</li><li>
Demonstrated effective communication and interaction with employers, patients, providers, and other employees</li><li>
Demonstrated ability to maintain working relationship with all levels of employees</li><li>
Demonstrated excellent customer service skills</li><li>
Demonstrated intermediate knowledge of Microsoft Office such as Word, Excel, Outlook and entry of data into various systems/applications</li><li>
Ability to perform all aspects of front office operations</li><li>
Drive to achieve or exceed established service standards</li></ul>
Additional Data:
<ul><li>401(k) Retirement Plan with Employer Match</li><li>
Medical, Vision, Prescription, Telehealth, &amp; Dental Plans</li><li>
Life &amp; Disability Insurance</li><li>
Paid Time Off &amp; Extended Illness Days Offered</li><li>
Colleague Referral Bonus Program</li><li>
Tuition Reimbursement</li><li>
Commuter Benefits</li><li>
Dependent Care Spending Account</li><li>
Employee Discounts</li></ul><div>
This job requires access to confidential and critical information, requiring ongoing discretion and secure information management.</div><div>
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div><div></div><div><br>
Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.</div></div>

Medical Office Specialist

Alamo Heights Dermatology

<div>At Alamo Heights Dermatology, we believe that a doctor and patient become a team for treating an individual&rsquo;s dermatology needs in San Antonio.<br>
<br>
<b>Benefits</b><br>
Paid Training<br>
Paid Time Off (PTO)<br>
Medical Insurance<br>
Dental Insurance<br>
Vision Insurance<br>
Life Insurance<br>
401 (k)<br>
Employee Discount<br>
Free Parking<br>
<br>
<b>Operational Hours</b><br>
Monday - Friday<h3 class="jobSectionHeader"><b>
Job Responsibilities</b></h3><h1 class="jobSectionHeader"><b>
Role and Resp</b><b>onsibilities</b></h1><ul><li>
Provide excellent customer service to patients</li><li>
Assist with Check-in/Check-out processes to ensure accuracy and efficiency.</li><li>
Verify insurance to confirm eligibility and coverage prior to appointments.</li><li>
Request and obtain authorizations for HMO insurances</li><li>
Verify PDT and patch testing benefits</li><li>
Call to obtain pre-authorization for surgeries and procedures</li><li>
Understand and explain to patient what their financial responsibilities</li><li>
Communication between physicians, medical assistants and staff regarding insurance matters, authorizations, etc.</li><li>
Communicate with our billing department regarding patient accounts and insurance matters</li><li>
Check voicemail box and return patient calls, create message in EMR and assign to appropriate staff when needed in a timely manner</li><li>
Schedule, reschedule or cancel patient appointments for providers accordingly if needed</li><li>
Update patient demographic data entry into the EMR system</li><li>
Answer and manage incoming phone calls, addressing patient inquiries and routing calls appropriately</li><li>
Ensure 100% collection on cosmetic services, adding cosmetic packages to Billing Alert.</li><li>
Confirm that all online credit card payments post in EClinicalWorks to reconcile with Transafe</li><li>
End of day reconciliation reports scanning all required documents and submit to APM or Practice Administrator by end of day.</li><li>
Additional responsibilities may be assigned</li></ul><h3 class="jobSectionHeader"><b>
Required Skills and Qualifications</b></h3><h1 class="jobSectionHeader"><b>
Qualifications and Education Requirements</b></h1>
High school or equivalent<br>
Medical front office experience (2 years preferred)<br>
Knowledge of CPT codes and medical terminology (preferred)<br>
Phone communication skills<br>
Typing skills<br>
Bilingual (English/Spanish) a plus<br>
<h1 class="jobSectionHeader"><b>
Preferred Skills</b></h1>
EMR experience<br>
Excellent phone customer service<br>
Refined verbal communication skills<br>
Basic computer skills<br>
Typing<br>
Medical terminology (Dermatology preferred)<br>
Insurance knowledge</div>

Medical Front Office Specialist

Florida Lung, Asthma & Sleep Specialists, P.A.

<p><b>Job Summary</b><br/>We are seeking a dedicated and detail-oriented CT &amp; Sleep Authorization Specialist to join our healthcare team. The ideal candidate will possess a strong understanding of managed care processes, medical office procedures, and insurance authorization protocols. In this role, you will be responsible for coordinating and obtaining prior authorizations for computed tomography (CT) scans and sleep studies, ensuring timely approval to facilitate patient care. Your expertise in medical terminology, coding, and insurance verification will be essential to streamline operations and support our clinical teams.</p><p><b>Duties</b></p><ul><li>Review patient records and medical documentation to determine authorization requirements for CT imaging and sleep studies.</li><li>Communicate effectively with healthcare providers, insurance companies, and patients to facilitate authorization requests.</li><li>Utilize knowledge of CPT coding, ICD-9, ICD-10, and ICD coding systems to accurately prepare documentation for insurance submissions.</li><li>Verify insurance coverage and benefits to ensure compliance with managed care policies.</li><li>Maintain detailed records of authorization requests, approvals, denials, and follow-up actions in accordance with HIPAA regulations.</li><li>Collaborate with medical office staff to coordinate scheduling based on authorization status and patient needs.</li><li>Stay current with changes in insurance policies, coding updates, and healthcare regulations relevant to sleep and imaging services.</li><li>Provide excellent customer service by addressing inquiries related to authorization status promptly and professionally.</li></ul><p><b>Qualifications</b></p><ul><li>Proven experience in managed care environments or medical office settings, preferably within sleep or radiology departments.</li><li>Strong knowledge of medical terminology, CPT coding, ICD-9, ICD-10 coding systems, and medical records management.</li><li>Familiarity with insurance verification processes and prior authorization procedures for diagnostic imaging and sleep studies.</li><li>Experience working with HIPAA compliance standards to protect patient confidentiality.</li><li>Excellent organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.</li><li>Effective communication skills for liaising with healthcare providers, insurance representatives, and patients.</li><li>Prior experience in dental office settings or medical coding is considered a plus but is not mandatory. Join our team as a CT &amp; Sleep Authorization Specialist to play a vital role in delivering seamless patient care through efficient authorization processes while supporting our commitment to excellence in healthcare services!</li></ul><p>Pay: From $18.00 per hour</p><p>Expected hours: 40.0 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

CT & Sleep Authorization Specialist

Retina Vitreous Surgeons of CNY PC

<p><b>Job Summary</b><br/>Retina-Vitreous Surgeons of Central New York is dedicated to providing highly skilled, state-of-the-art, and compassionate care for all of our patients.</p><p>We are seeking a dedicated and detail-oriented Authorizations Specialist specializing in Specialty Drugs to join our team.</p><p>Responsible for determining if patients are eligible to receive scheduled treatment and obtaining insurance prior authorizations for injectable medications.</p><p>The ideal candidate will possess a strong understanding of medical office procedures, and insurance authorization protocols. In this role, you will be responsible for managing prior authorization requests for specialty medications, ensuring compliance with regulatory standards such as HIPAA, and facilitating seamless communication between healthcare providers, insurance companies, and patients. Your expertise will help streamline the approval process for complex drug therapies, ultimately supporting optimal patient care.</p><p><b>Responsibilities</b></p><ul><li>Review and verify patient&rsquo;s insurance coverage</li><li>Confirm payer guidelines for treatment have been met (diagnosis, step therapy, etc)</li><li>Request prior authorization for scheduled drug using various insurance portals or confirm authorization on file is still valid</li><li>Work with Benefits Specialist to determine patient&rsquo;s financial responsibility for treatment (copay, coinsurance, etc) and whether enrollment in a foundation is needed</li><li>Answers calls from staff regarding insurance/authorizations and provides support to the clinical staff regarding injections</li><li>Performs other related duties as assigned</li></ul><p><b>Education and Experience:</b></p><ul><li>HS diploma or GED required</li><li>Knowledge of ICD-10 and CPT codes</li><li>Experience in prior authorizations for specialty drugs is highly desired</li><li>Experience in a retina or ophthalmology practice is highly desired</li></ul><p><b>Equipment, Machines and Software Used:</b></p><p>Ability to operate a computer, copier/fax and telephone</p><p><i>Computer Software: </i>Nextech: P+ and IntelleChart Pro; Microsoft Office: Outlook, Excel and Word</p><p><b>Knowledge, Skills, and Abilities:</b></p><ul><li>Computer proficiency including word processing, data entry, spreadsheets, and generating reports using standard software applications.</li><li>Adherence to HIPAA requirements and compliance standards.</li><li>Ability to maintain patient confidentiality.</li><li>Ability to maintain accurate records and data files.</li><li>Problem solving skills.</li><li>Some analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.</li><li>Ability to multi-task in a fast-paced environment.</li><li>Strong interpersonal and communication skills and the ability to work effectively with individuals at all levels of the organization structure.</li><li>Skill in organizing and establishing priorities.</li><li>Ability to create, compose, and edit written materials.</li><li>Must be detail-oriented and well organized.</li></ul><p><b>Physical and Mental Requirements:</b></p><p>Ability to sit, stand, walk, talk, hear, and perform repetitive hand and wrist motions</p><p>Ability to bend, crouch or kneel when necessary</p><p>Ability to exert up to 30 pounds occasionally; up 10 pounds frequently</p><p>Minimal force constantly when moving objects</p><p>Requires close mental and visual attention when working with computers, telephones and documentation systems.</p><p>Pay: From $22.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Authorizations Specialist - Specialty Drugs

The Southwell Co.

<div><div>DEPARTMENT: SOUTHWELL ENT
</div><div>F ACILITY: Tift Regional Medical Center
</div><div>WORK TYPE: Full Time
</div><div>S HIFT: Daytime<br>
</div><div></div><div><b>SUMMARY:
</b></div><div>The Office Specialist/Patient Financial Consultant is responsible for coordinating all communications within the clinic and handling administrative and financial processes to support daily operations. This includes transcribing physician orders, registering patients, staying up to date on insurance requirements, and collecting payments for surgeries and procedures. The Office Specialist/Patient Financial Consultant works closely with Patient Access at the hospital to ensure compliance with current registration guidelines and provides excellent customer service to patients, families, visitors, physicians, coworkers, and other medical and non-medical personnel. This position reports directly to the Practice Manager.<br>
</div><div></div><div><b>RESPONSIBILITIES:
</b></div><div>* Correctly Transcribes physician&rsquo;s orders into mainframe using appropriate forms.
<br>
<ul><li>Coordinates scheduling, needed follow-ups, and referrals for patients.
</li><li>Demonstrates the ability to handle confidential information with discretion for the patient, family, and/or co-worker.
</li><li>Assist in answering incoming phone calls by providing information or assistance to patients, referring physician offices, and other callers; transfers calls to the appropriate personnel or takes accurate messages as needed.
</li><li>Performs general clerical duties such as filing, mailing, faxing and copying.
</li><li>Assist in ordering office and medical supplies as requested.
</li><li>Maintains current knowledge of hospital and department policies and procedures.
</li><li>Receives payments from patients and issues receipts accurately.
</li><li>Keeps abreast of pertinent federal, and state regulations and laws and Tift Regional Health System, Inc. (&ldquo;TRHS&rdquo;) policies as they presently exist and as they change or are modified.
</li><li>Understands and adheres to: TRHS&rsquo; compliance standards as they appear in TRHS&rsquo;s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy; and HIPAA and TRHS policies regarding privacy and security of protected health information.
</li><li>Demonstrates the ability to perform tasks that meet the age-specific requirements of the persons, patients, vendors, and staff that the employee is charged to interact with as required by the position.
</li><li>Offers suggestions on ways to improve operations of department and reduce costs.
</li><li>Attends all mandatory education programs.
</li><li>Improves self-knowledge through voluntarily attending continuing education/certification classes.
</li><li>Maintains required competency levels as identified in written exams, skills checklists, skills labs, annual safety and health requirements as well as service excellence education hours requirements.
</li><li>Cross-trains in order to better assist co-workers and to provide maximum efficiency in the department.
</li><li>Volunteers/participates on hospital committees, functions, and department projects.
</li><li>Manages resources effectively.
</li><li>Reports equipment in need of repair in order to extend life of equipment and removes malfunctioning equipment out of service with timely reporting to the appropriate personnel.
</li><li>Makes good use of time so as to not create needless overtime.
</li><li>Collects and records payments for surgeries and procedures in accordance with established protocols.
</li><li>Verifies patient insurance eligibility and benefits prior to scheduled appointments or procedures.
</li><li>Ensures all required authorizations and referrals are obtained and documented in the patient record.
</li><li>Assists in resolving patient billing questions or concerns, providing clear explanations of charges and payment options.
</li><li>Coordinates with Patient Access and Revenue Cycle teams to address registration or billing discrepancies.
</li><li>Supports front office workflow efficiency by identifying process improvements or gaps in communication.
</li><li>Participates in departmental meetings and contribute to efforts to improve patient satisfaction.<br>
</li></ul></div><div></div><div><b>EDUCATION:
</b></div><div>* High School Diploma or Equivalent<br>
<br>
</div><div></div><div><b>OTHER INFORMATION:
</b></div><div>One year of hospital or physician experience, preferred. Certified Nursing Assistant or Medical Assistant diploma, preferred.</div><br>
 <div></div><br>
<div><b>Southwell/Tift Regional Health System, Inc. is an Equal Opportunity Employer.</b></div></div><div></div>

Office Specialist/Patient Financial Consultant

Presbyterian Healthcare Services

<div><p><b>Location Address:</b></p>
129 El Paso Rd Ruidoso, NM 88345-6033
<p></p><p><b>
Compensation Pay Range:</b></p>
Minimum Offer $15.55 Maximum Offer $20.40 Now Hiring: Medical Group Front Desk Specialist<p></p><p><b>
Summary:</b></p><p></p>
Build your career while making a difference. Presbyterian is seeking a Medical Group Front Office Specialist at Lincoln County Medical Center in Ruidoso, New Mexico. Type of Opportunity: Full time Job Exempt: No Job is based: Lincoln County Medical Center - White Mountain Clinic Work Shift: Weekday Schedule Monday-Friday (United States of America)
<p></p><p><b>
Responsibilities:</b></p><p></p><p>
The Medical Group Front Desk Specialist coordinates the encounter or episode process for the customer/patient including scheduling appointments, entering referrals, updating patient demographics and facilitating the Advanced Access process</p><div><div><div><div><div><div><div><div><div><p><br>
Type of Opportunity: Full Time<br>
Work Schedule: Days</p></div></div></div></div></div></div></div></div></div><p></p><p><b>
Qualifications:</b></p><p></p><ul><li><p>
High School Diploma or GED</p></li></ul><p></p><p><b>
Why Presbyterian Healthcare Services?</b></p><p>
Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.</p><p></p><p>
The Employee Wellness Rewards Program encourages staff to engage in health-enhancing activities&mdash;like challenges, webinars, and screenings&mdash;with opportunities to earn gift cards and other incentives.</p><p></p><p>
As a mission-driven organization, Presbyterian is deeply committed to improving community health across New Mexico through initiatives like growers' markets and local partnerships.</p><p></p><p>
Founded in 1908, Presbyterian is a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. With nearly 14,000 employees, it is the largest private employer in the state, serving over 580,000 health plan members through Medicare Advantage, Medicaid, and Commercial plans.</p><p></p><p>
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.</p><p></p><p>
All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits.</p><p><b><br>
Wellness</b><br>
Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.</p><p><b><br>
Why work at Presbyterian?</b><br>
As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.</p><p><b><br>
About Presbyterian Healthcare Services</b><br>
Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses.</p><p></p><p>
Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.</p><p></p><p><i>
AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.</i></p><p></p><h1 class="jobSectionHeader"><b>
We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services</b></h1></div><p></p>

Medical Group Front Desk Specialist

Choptank Community Health System

<p></p><div><p><b>Office Based Patient Service Specialist (PSS)</b></p><p><b>
Job Summary</b>: The Patient Services Specialist (PSS) is part of a cross-trained team that performs the following processes necessary for efficient operational function of a health center: pre-registration, registration, appointment confirmation, scheduling, and answer inbound phone calls. The position is responsible for greeting the patient and providing quality customer service. Receives co-payments and gives appropriate receipts to patients, and records payments in practice management system. Verifies insurance information, assists with enrollment in sliding fee and other benefit products. Scans patient related documents to electronic health record (EHR). This is a non-exempt, full-time position in pay grade 1 with the pay range of $16.17 - $19.41. The Patient Service Specialist reports directly to the Practice Manager and/or Operations Director.</p><p><b>
Required Skills/Abilities:
</b></p><ul><li>Must be proficient with technology and computer skills including Microsoft software.</li><li>
Must have basic math skills.</li><li>
The ability to handle cash and accurately complete bank deposit slips.</li><li>
Medical or dental terminology a plus.</li></ul><p><b>
Education and Experience:</b></p><ul><li>
High school diploma or equivalent</li><li>
Previous customer service experience</li><li>
Preferred experience in various medical settings to include medical, dental, or behavioral health.</li></ul><p><b>
Working Conditions and Physical Requirements:</b></p><ul><li>
Primarily office-based work</li><li>
Travel to various sites required</li></ul><p><b>
Standards of Behavior:</b></p><ul><li>
Commitment To Service</li><li>
Respect</li><li>
Quality</li><li>
Teamwork</li><li>
Patient Focus</li><li>
Integrity</li><li>
Accountability</li><li>
Caring &amp; Compassion</li><li>
Professionalism</li><li>
Listening &amp; Responding</li><li>
Safety</li><li>
AIDET</li></ul><p><b>
Job Related Competencies:</b></p><ul><li>
Empathetic Outlook- <i>The ability to perceive and understand the feelings and attitudes of others; the ability to place oneself &ldquo;in the shoes&rdquo; of another and to view a situation from their perspective.</i></li><li>
Attention to Detail<i>- The ability to process detailed information effectively and consistently.</i></li><li>
Problem Solving- <i>Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.</i></li><li>
Communicates Effectively- <i>Developing and delivering multi-mode communication that conveys a clear understanding of the unique needs of different audiences.</i></li><li>
Values And Ethics<i>- Serving with integrity and respect in personal and organizational practices. Ensuring decisions and transactions are transparent and fair.</i></li><li>
Time Management- <i>The ability to effectively manage one&rsquo;s time and resources to ensure that work is completed efficiently.</i></li></ul><p><b>
Commitment to Community:</b></p><p>
Choptank Community Health System (CCHS) is committed to creating a safe and open healthcare environment that improves health outcomes and values and respects the unique experiences and perspectives of both patients and staff by:</p><ul><li>
Prioritizing access for all individuals;</li><li>
Offering ongoing training for staff to promote health awareness, preventive measures and early detection for the varied patient population on the Eastern Shore;</li><li>
Actively engaging with patients, families and staff;</li><li>
Fostering a workplace culture in which everyone is treated with dignity.</li></ul><p><b>
Duties/Responsibilities:</b></p><ul><li>
Customer Service<ul><li>
Greets patients in a professional manner as they enter the health center.</li><li>
Demonstrates AIDET with all patients, guests, and staff interactions.</li><li>
Consistently answers calls within 3rd ring.</li><li>
Always follows established procedures for handling patient calls and visits.</li><li>
Communicates with patients in a professional manner on the telephone.</li></ul></li><li>
Notifies Triage Registered Nurse of all emergent patient phone calls as per triage policy.<ul><li>
Adheres to and models CCHS Standards of Behavior</li><li>
Works with the clinical staff to coordinate patient flow</li><li>
Keeps patients informed of wait times.</li><li>
Addresses patient concerns with site-based leadership in a timely and responsive manner.</li><li>
Always maintain patient confidentiality.</li></ul></li><li>
Appointment scheduling<ul><li>
Accurately and thoroughly schedule patients according to schedule templates and scheduling guidelines.</li><li>
Informs patients of past due balances, copays, and sliding fee renewal dates when scheduling appointments.</li><li>
Actively manages appointment waitlist.</li><li>
Strives to meet a first call resolution with inbound patient calls.</li></ul></li><li>
Perform confirmation calls per the appointment reminder procedure.<ul><li>
Documents no show and cancel status in the practice management system.</li><li>
Sends no show letters and tracks no show occurrences.</li><li>
Manages same day requests in coordination with clinical team.</li><li>
Follows dental emergency walk in procedure.</li><li>
Reschedules patient appointments as needed.</li><li>
Monitors schedule requests and tickler system for needed appointments.</li><li>
Effectively troubleshoot errors in schedule with site-based leadership.</li><li>
Proactively monitors schedules for provider PAL and meetings that will require appointment rescheduling.</li><li>
Troubleshoots online portal scheduling errors.</li><li>
End of day review verifying all appointments are checked out or documented as no show.</li><li>
Prints the next day schedules for each provider daily.</li></ul></li><li>
Registration<ul><li>
Utilizes 3rd party registration system to update demographic data.</li><li>
For patients unable to use electronic system, will enter and edit appropriate demographic data on patients accurately.</li><li>
Verify demographics, contact numbers, and emergency contacts at every visit.</li><li>
Verifies insurance eligibility and frequencies at every visit per established procedure for all scheduled patients.</li><li>
Appropriate completion of noncovered forms for noncovered services, in accordance with insurance coverage.</li><li>
Ensures sliding fee applications are offered to every patient and updated annually.</li><li>
Determines patient&rsquo;s eligibility with the sliding scale and verifies proof of income consistent with current policies.</li><li>
Ensures all registration forms are completed during first appointment and verified at every visit and signatures are obtained annually</li><li>
Ensures all insurance information is verified at every visit</li><li>
For new patients, verifies that all required forms are completed prior to registration.</li><li>
For established patients, ensures all registration forms are updated and signed annually.</li><li>
Verifies and updates VFC status.</li><li>
Updates patient&rsquo;s preferred pharmacy.</li><li>
Converts patients reaching the age of majority to their own guarantor.</li></ul></li><li>
Payment Collection<ul><li>
Receives copayments, self-payments, and gives appropriate receipts</li><li>
Keeps money secure and balanced in locked cash drawer.</li><li>
All monies collected are reconciled daily and placed in the safe at the end of day.</li></ul></li><li>
Financial Operations<ul><li>
Assists patients with billing issues, working with CCHS billing department.</li><li>
End of day review performed in practice management system including collections and cash reconciliation.</li></ul></li><li>
Performs Other Duties as Required<ul><li>
Keeps electronic health record (EHR) buckets current, reviewing at least daily.</li><li>
Takes initiative to solve problems, prioritizes effectively, and recommends improvements to site-based leadership.</li><li>
Traveling to other CCHS locations to provide coverage as needed.</li><li>
Consistently displays professionalism during interaction with CCHS customers, staff, and clinicians.</li><li>
Attends and engages in weekly huddles, monthly site meetings, department meetings, and all staff meetings as required.</li><li>
Maintains inventory of office supplies by communicating low stock to designated person.</li><li>
Ensures the front desk area and patient waiting areas are neat and presentable to assure safe environment.</li><li>
Responsible for mail and package deliveries.</li><li>
Works with other staff to achieve a desirable working environment.</li></ul></li><li>
Regular, reliable attendance is a requirement of this job.</li></ul><p><b>
Benefits:</b></p><ul><li>
Tuition and education assistance</li><li>
Certification scholarships available</li><li>
Paid holidays (9)</li><li>
Flexible paid time off and vacation scheduling</li><li>
403(b)</li><li>
403(b) matching</li><li>
Employee assistance program</li><li>
Flexible spending account</li><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision coverage</li><li>
Life insurance</li><li>
Referral program</li><li>
Employee wellness program</li><li>
Discretionary Bonuses</li></ul><p><i>
Choptank Community Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital or family status, veteran status, sexual orientation, gender identity or expression, genetic information, political affiliation, arrest record, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.</i></p></div><p></p>

Patient Service Specialist - Cross Trained

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