medical referral coordinator

Tampa Family Health Centers

<div><div><p><b>Position Summary:</b> In accordance with the Center&rsquo;s policies and procedures, the referral Specialist functions under the direction of the referral Coordinator. This position is responsible for the planning implementation and follow-up of patient referrals generated by the primary care physician.</p><p><b>
 Essential Functions:</b></p><ul><li>Develops a comprehensive reference file of patient referral sources; serves as a resource person to other staff regarding the referral process</li><li>Utilize physician orders and medical assistant or nursing skills to prioritize patient referral needs</li><li>Schedule referral appointments timely</li><li>Follows assigned rotation schedule to specific centers to process referrals; responsible for managing referrals at rotation sites to prevent back-log</li><li>Initiates and assists in health education for patient and family</li><li>All routine referrals to be initiated within 10 working days; ASAP referrals initiated within 3 working days; urgent referrals to be initiated within 24 hours; mail appropriate copy of referral to third party payer</li><li>Thoroughly and accurately document referral efforts and outcomes; track referrals to ensure follow-up compliance</li><li>Keep accurate, complete and current referral logs</li><li>Collaborates with Case Managers and managed care providers to determine patient eligibility</li><li>Identifies referrals to be schedule by other staff in accordance with the referral degree of difficulty</li><li>Order referral forms from respective sources, as assigned</li><li>Effectively utilize EHR to assist in the comprehensive scheduling and follow-up of referrals</li><li>Alert appropriate care team members to challenges with referral funding</li><li>Communication of referral status to physician, as appropriate</li><li>Keep current in changes in managed care policies as related to the processing of referrals</li><li>Collaborate with Medical Social Worker to identify and address financial assistance needs of patients to access specialty care</li></ul><p><b>
 General Duties:</b></p><ul><li>Support the Mission, Vision and Values of Tampa Family Health Centers</li><li>Performs clerical duties for Referral Service department including:</li><li>Responds to calls in a timely manner</li><li>Assists clinical team with urgent referrals as needed</li><li>Assist internal and external customers with All referral needs</li><li>Interact with clinicals staff</li></ul><p><b>
Knowledge and Experience:</b></p><ul><li>Strong communication skills, both oral and written</li><li>Detailed -Oriented</li><li>Ability to multi-task in a fast-paced environment</li><li>Strong organization and prioritization skills</li><li>Minimum (1) years&rsquo; referral experience</li><li>Great work ethic</li></ul><p><b>
 Education, Certification Training and License:</b></p><ul><li>High School graduate or equivalent</li><li>Prefer experience with Microsoft applications</li><li>Prefer previous medical front desk (verification/eligibility)</li></ul></div></div>

Referral and Authorizations Specialist

Coastal Communities Physician Network

Under the direction of the Clinic Supervisor, this position is responsible to for verifying and interpreting member benefits for the health plans. The Referral Coordinator will interact with other departments, clinic personnel, and outside providers in a professional and friendly manner, to create and maintain a positive relationship with our internal and external customers.
<br><br>
1.1
<br><br>
1.1 To be efficient in use of UM prior authorization systems utilized.
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1.2 Verify eligibility and benefit interpretation, via health plan and Medicare (CMS) websites.
<br><br>
1.3 Be a resource for providers in regard to questions regarding network specialists.
<br><br>
1.4 Ability to prepare authorizations and refer to appropriate providers/facilities and durable medical equipment (DME) companies.
<br><br>
1.5 Guide and communicate with physician office, processing staff and other departments as needed to ensure collaboration and open discussion regarding all aspects of the referral process. Including responding to messages within the next business day.
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1.6 Review accuracy of pending referrals for ICD-10, CPT, HCPC code and provider selections made by the Authorization Clerk staff.
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1.7 Ensure referral data entry was accurately inputted into UM systems based on the referral and clinical information submitted.
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1.8 Have a complete understanding of established policy and procedure within Heritage provider network regarding the authorization processes.
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1.9 Maintaining assigned duties in an acceptable manner.
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1.10 Inform management on a daily basis when problems arise or when work falls behind.
<br><br>
1.11Compile and document good faith attempts in obtaining medical records for each pending referral when there is lack of information.
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1.12 Compile clinical based guidelines, criteria and/or benefit information prior to forwarding referral to UM Managers for clinical review.
<br><br>
1.13 Maintain filing in a timely manner.
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1.14 Provide Referral Coordinator coverage as needed.
<br><br>
1.15 Process referral published on daily trending reports to maintain compliance with health plans and CMS timeframe regulations.
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1.16 Follow and have a complete understanding of the health plan and CMS regulations regarding timelines standards, benefit, and guideline hierarchy.
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1.17 Adaptable to regulation and necessary departmental procedure changes that affect UM prior authorization processes.
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1.18 Compliance with HIPM regulations and maintain patient confidentiality.
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1.19 Cultural and Linguistics training required annually.
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1.20 Other duties as assigned.
<br><br>
<b>Requirements:</b><br>
8.1 High School graduate or GED certification required.
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8.2 One-year minimum experience working in a medical office environment (IPA or HMO preferred) with prior authorizations required.
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8.3 Knowledge of medical terminology required.
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8.4 Knowledge of HCPC, CPT and ICD-10, required.
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8.5 Proficient written and oral communication skills.
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8.6 Demonstrate proficiency in computer systems utilized.
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8.7 Ability to remain organized and able to manage competing priorities.
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8.8 Demonstrate good judgement.
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8.9 Demonstrate ability to take and follow through with delegated tasks and accountability.
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8.10Demonstrate resourcefulness in problem-solving.
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The pay range for this position at commencement of employment is expected to be reasonably between $24.27 and $28.55. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.
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If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
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<b>Compensation:</b> Between $24.27 and $28.55

Referral Coordinator

Methodist Healthcare System

<p></p><div><p>Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below: Referral Coordinator</p><p><b>
Job Summary and Qualifications</b></p><p>
Responsible for obtaining appropriate patient referral information and coordinating patient appointment scheduling for all providers, including, but not limited to&rsquo; physicians, advanced practice nurses and clinic nursing staff.</p><p><b>
Essential Job Functions:</b></p><ul><li>
Initiates the collection of referral information, medical records and insurance cards and enters into Financial database.</li><li>
Ensures that preauthorizations and precertifications are obtained on clinic visits and inpatient admissions.Collaborates with the Charge Nurse to maintain the clinic schedule.Coordinates second visits with staff members and creates schedules for pretests and second visits.</li><li>
Displays excellent customer service skills to internal and external customers.</li><li>
Completes other duties as assigned.</li></ul><p><b>
Additional Job Functions:
</b></p><ul><li>Supports the mission and vision of the Methodist Healthcare System and demonstrates excellent customer service at all times.</li><li>
Understands and is committed to helping the Methodist Healthcare System and its associated facilities achieve its goals.</li><li>
Must learn and comply with System and facility safety policies and rules; must use appropriate safety equipment and procedures at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features of equipment, tools or materials encompassed by job duties; and must check with supervisors (prior to job performance) if there is a question as to the safe procedure to be used for any job function.</li><li>
Adheres to the MHS Code of Conduct and demonstrates ethical behavior as expected by our patients, colleagues and the community. Understands the personal obligation to report any activity that appears to violate applicable laws, rules regulations or the Code of Conduct itself.</li><li>
Provide direction to visitors, patients, and phone calls as appropriate.</li><li>
File correspondence and records in patient charts and check for accuracy of placement in chart prior to re-filing.</li><li>
Maintain a positive and productive working relationship with physicians, nursing staff, and other departments within the hospital</li><li>
Provide back-up coverage for Referral/Appointment Scheduling Coordinator.</li><li>
Completes other duties as assigned.</li></ul><p><b>
Job Dimensions</b>:</p><p><b>
Technical / Professional Knowledge</b></p><p>
Knowledge of administrative and clerical procedures and systems including word processing, managing files and records, transcription and other office procedures; knowledge of and skill in using Microsoft Office applications; knowledge of business and management principles involved in coordination of people and resources.</p><p><b>
Managing Work</b></p><p>
Effectively managing one&rsquo;s time and resources to ensure that work is completed efficiently.</p><p><b>
Adaptability</b></p><p>
Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.</p><p><b>
Building Customer Loyalty</b></p><p>
Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.</p><p><b>
Building Trust</b></p><p>
Interacting with others in a way that gives them confidence in one&rsquo;s intentions and those of the organization.</p><p><b>
Initiating Action</b></p><p>
Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.</p><p><b>
Quality Orientation</b></p><p>
Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.</p><p><b>
Completes competencies as defined by department/unit and/or clinical specialty area</b></p><p><b>
Required Knowledge, Skill, Abilities and Other Job-Related Characteristics (KSAOs)</b></p><p><b>
Minimum Education and Experience:</b></p><ul><li>
Education: High school graduate or equivalent education required. Bachelor&rsquo;s Degree preferred.</li><li>
Experience: Minimum of three (3) years experience in a medical office setting.</li></ul><p><b>
Benefits</b></p><p>
Methodist Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:</p><ul><li><b>
Comprehensive benefits</b> for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li><b>
Wellbeing support,</b> including free counseling and referral services</li><li><b>
Time away from work</b> programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li><b>
Savings and retirement resources</b>, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li><b>
Education support</b> through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li><b>
Additional benefits</b> for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul><p>
Learn more about Employee Benefits</p><p>
<b><i>Note: Eligibility for benefits may vary by location.</i></b></p><p></p><p>
Methodist Hospital opened in 1963 as the first hospital in the now internationally acclaimed South Texas Medical Center. With over 900 beds, Methodist Hospital offers a broad range of specialties including cardiology, oncology, bone marrow transplants, emergency medicine, neurosciences, maternity care, gynecology and orthopedics. We are proud to be the largest provider of the lifesaving ECMO Program in San Antonio, are home to the largest robotics program in the world, and our Adult Blood Cancer and Stem Cell Transplant unit has become the first program to receive FACT Accreditation in North America.
</p><p>As the flagship hospital, and most comprehensive medical care facility of Methodist Healthcare, we appreciate the support and recognition we receive from the community. We&rsquo;ve recently been named the No.1 Best Regional Hospital by the U.S. News and World Report for 2019-20. We pride ourselves on providing the highest quality of care possible for our patients, which is proven by our consecutive Grade A Leapfrog Hospital Safety scores. In addition, Methodist Hospital not only received a Primary Stroke Center designation from The Joint Commission, but has also received a Comprehensive Stroke Center Certification from DNV GL Healthcare, designating the facility as offering the most advanced stroke treatment available in a given geographic area. For more information, please visit our website at www.sahealth.com and select Methodist Hospital under Locations.
</p><p></p><p>&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr.<br>
HCA Healthcare Co-Founder</p><p>
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Coord Referral opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. <b>Unlock the possibilities and apply today!</b></p><p><b><i>
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</i></b></p></div>

Coord Referral

Aga Khan University

<div><div>Coordinator - Patient Referral Services (Quetta) - (260000YA)</div><div><div><br>
</div><p><b>Coordinator - Patient Referral Services (Quetta)</b></p><p><b>
Department:</b> Patient Access</p><p><b>
Entity:</b> Aga Khan University Hospital</p><p><b>
Location:</b> Quetta, Pakistan</p><p><b>
Introduction:</b></p><p>
The Aga Khan University Hospital is a not-for-profit healthcare institute that offers all medical services to their patients under one roof. In addition to the tertiary care hospital in Karachi, AKUH has a network of 4 secondary care hospitals, 30+ Medical Centres, and over 300+ Clinical Laboratories, 50+ Pharmacies in over 120+ cities across Pakistan. It also offers Home Healthcare Services and home deliveries of medicines. The Hospital provides Zakat for those patients who are eligible, and the health systems offers generous Patient Welfare to support those in financial need. In recognition of its high quality and patient safety, the AKUH is accredited by the Joint Commission International (JCI) as an Academic Medical Centre and its Clinical Laboratories are accredited by the College of American Pathologists (CAP) for fast and accurate testing.</p><p>
As an equal opportunity employer, AKU believes in promoting a diverse and inclusive culture and is committed to adopt appropriate standards for safeguarding and promoting a respectful relationship with and between diverse workforce of its faculty, staff, trainees, volunteers, beneficiaries, wider communities, and other stakeholders with whom it works, including children and vulnerable adults and expects all employees/trainees and partners to share this commitment.</p><p><b>
Responsibilities:</b></p><p>
You will be responsible to:</p><ul><li>
Review KPIs regularly, ensure team members meet set KPIs, conduct team huddles, and debriefs for knowledge sharing.</li><li>
Manage KPIs: Patient Appointments, FCR, Response Time, AHT, Service Level, etc. Timely and accurate report circulation.</li><li>
Liaise with stakeholders for continuous improvements in operations.</li><li>
Ensure compliance of all AKUH HR and Departmental SOPs &amp; Policies</li><li>
Manage staff schedules, monitor attendance, ensure adherence to shift roster, and take corrective actions when needed.</li><li>
Manage high customer satisfaction through quality services and timely responses.</li><li>
Conduct performance evaluations, ensure correct appointment bookings, and provide necessary training for staff.</li><li>
Coordination with HR and vendors for smooth operations.</li><li>
Ensure adherence to policies, conduct system and stock audits.</li><li>
Timely procurement of required stock and equipment replacements.</li><li>
Manage and arrange departmental events, including internal engagements and team building activities.</li><li>
Enhance organization&rsquo;s reputation by applying CARR / Service Excellence standards.</li></ul></div><div></div><div><div><br>
</div><p><b>Requirements:</b></p><p>
You should have:</p><ul><li> a bachelor&rsquo;s degree in business administration, Administrative Science or equivalent, preferably a Master&rsquo;s degree in the same</li></ul><p>
preferably at least two years of relevant experience, while having clinical education and experience related to medicine, nursing or pharmacy will be preferred</p><ul><li> resilience and ability to work under pressure and meet stringent deadlines</li><li> ability to effectively work in teams as well as independently</li><li> positive attitude with drive for achieving results with minimal resources</li><li> proficiency in the use of computer applications, particularly MS Office</li><li> willingness to travel (mostly national) as per needs.</li></ul><p>
Comprehensive employment reference checks will be conducted.</p><div><br>
</div></div><div>
Primary Location: Pakistan</div><div>
Organisation: Aga Khan Hospital &amp; Medical College</div><div>
Employee Status: Regular</div><div>
Job Type: Standard</div><div>
Job Posting: 17/03/2026, 2:41:43 AM</div><div>
Closing Date: 31/03/2026, 1:59:00 PM</div></div>

Coordinator - Patient Referral Services (Quetta)

Chapters Health System

<div><p><b>It&rsquo;s inspiring to work with a company where people truly BELIEVE in what they&rsquo;re doing!
</b></p><p></p><p><b>When you become part of the Chapters Health Team, you&rsquo;ll realize it&rsquo;s more than a job. It&rsquo;s a mission. We&rsquo;re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!</b></p><p></p>
Benefits day 1<br>
Schedule: 11:30am-8pm and rotating Weekends<br>
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Role:
<br>
The Care Access Coordinator performs daily intake tasks that include, but not limited to, handling, processing, and responding to incoming telephone, fax, and email inquiries and referrals; completing outbound calls as practices specify. Responsible for scheduling of all referrals with admission staff and communicating with Clinical Liaisons in facilities to ensure follow-up of patients. Establishes and maintains positive relationships with team members, patients/families and referral resources; works in collaboration with the care access staff, insurance authorization staff, advanced practice clinicians, and Admission RNs to enhance the admission process.<p></p><p><b>
Qualifications:</b></p><ul><li>
High school diploma or equivalent; some college coursework preferred</li><li>
Minimum of one (1) year of office/customer service experience</li><li>
Hospice, home health and/or healthcare experience preferred</li><li>
Prior experience in a contact center environment and/or staff scheduling and/or clinical patient care experience strongly preferred</li><li>
Bi-lingual in Spanish preferred</li><li>
Able to perform sedentary work with frequent interruptions</li><li>
Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines</li><li>
Effectively handles stressful situations professionally and calmly</li><li>
Ability to demonstrate patient service skills and effective communications (written and verbal)<ul><li>
Information seeking / probing skills</li><li>
Accurate knowledge transfer</li><li>
Listening, understanding and responding</li></ul></li><li>
Able to multi-task (think, talk, type) in a fast paced environment utilizing interpersonal skills to maximize caller reassurance</li><li>
Ability to work in a cooperative team environment</li><li>
Able to exhibit a sense of urgency in daily work activities</li><li>
Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills</li><li>
Available to work shifts to accommodate extended hours of operation as scheduled</li></ul><p></p><p><b>
Competencies:</b></p><ul><li>
Satisfactorily complete competency requirements for this position.</li></ul><p></p><p><b>
Responsibilities of all employees:</b></p><ul><li>
Represent the Company professionally at all times through care delivered and/or services provided to all clients.</li><li>
Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse.</li><li>
Comply with Company policies, procedures and standard practices.</li><li>
Observe the Company's health, safety and security practices.</li><li>
Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.</li><li>
Use resources in a fiscally responsible manner.</li><li>
Promote the Company through participation in community and professional organizations.</li><li>
Participate proactively in improving performance at the organizational, departmental and individual levels.</li><li>
Improve own professional knowledge and skill level.</li><li>
Advance electronic media skills.</li><li>
Support Company research and educational activities.</li><li>
Share expertise with co-workers both formally and informally.</li><li>
Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.</li></ul><p></p><p><b>
Job Responsibilities:</b></p><ul><li>
Responsible for the timely, courteous and effective (1) handling of all telephone, fax, and email patient inquiries related to patient access and (2) communication with patients/families to schedule admission visits. Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate.</li><li>
Gathers necessary information and required documentation from appropriate sources to ensure complete, current and accurate documentation of patient information and data. Completes outbound calls in order to follow-up and gather current health information as directed by Patient Access leadership.</li><li>
Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). Follows up with referral sources to obtain missing data and makes notations in the EMR record to communicate missing data.</li><li>
Enters and schedules into scheduling software timely and accurately. Handles scheduling including, but not limited to:<ul><li>
Timely hospice evaluations-every referral to be seen on same day</li><li>
Unexpected changes in staff assignment</li><li>
Other special clinical exceptions (i.e., complex care review)</li><li>
Out of service area transfers</li><li>
Medical record review</li></ul></li><li>
Positively promotes and clearly explains benefits of Chapters Health System&rsquo;s services and works to ensure that referrals are addressed in a timely, effective and efficient manner.</li><li>
Works collaboratively with the Care Access team to ensure that referrals are scheduled in a timely manner and as soon as possible to meet the patient/family needs. Ensures medical staff&rsquo;s face-to-face evaluation visit prior to the RN assessment.</li><li>
Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations.</li><li>
Adheres to expected productivity and accuracy targets established by management. Navigates the daily assignment board to ensure timely appointments and maximize efficiencies.</li><li>
Performs other duties as assigned.</li></ul><p></p><p><b>
Compensation Pay Range:
</b></p>$17.89 - $25.76<p></p><p><b>
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.</b></p><p></p><p><b>
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit </b><b>https://info.flclearinghouse.com/</b><b>.</b></p></div>

Referral Center Intake Coordinator-Tavares

Paradigm Corp

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.
<br>We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.
<br>Watch this short video for a brief introduction to Paradigm.
<br><br>
We are seeking a full-time, fully remote Orthotics DME Referral Care Coordinator to support a fast-paced, high-volume referral coordination department focused on DME orthotics and bracing (e.g., knee braces, ankle-foot orthoses/AFOs, wrist/hand braces, cervical collars, lumbar supports/LSOs, thoracic-lumbar-sacral orthoses/TLSOs). In this role, you’ll partner closely with referral sources, injured workers/patients, and orthotics/bracing providers to ensure timely authorization, ordering, status updates, and delivery confirmation—while maintaining accuracy, excellent customer service, and compliance. Candidates must have hands-on experience specific to DME orthotics and bracing and be comfortable managing multiple priorities in a production-driven environment. Schedule is Monday–Friday, 9:30 a.m.–6:00 p.m. Eastern Time.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Receive DME referrals, communicate status and receipt of DME to referral sources. Ensure written authorization from payor source prior to delivery of equipment. Provide updates to referral sources, provider, and injured worker as well as confirmation of DME delivery. Work closely with referral sources, injured workers and DME providers to ensure appropriate DME is delivered in a specified timeframe. Follow up with injured workers and referral sources in a timely manner to ensure customer satisfaction.</li>
<li>Provide accurate, timely pricing to the Billing Department to ensure DME billing is accurate. Expand current list of DME providers, mindful to secure best possible pricing for equipment.</li>
<li>Coordinate specific work tasks with internal teams as needed to ensure smooth and efficient flow of information. Responsive to inquiries within given timeframes and within established policy. Appropriately follow up with supervisor, co-workers or residents regarding reported complaints, problems, and concerns.</li>
<li>Positively support the mission, values, and vision of Paradigm Corp. through effective communication with internal and external customers, serve as positive role model, demonstrate excellent customer service, and comply with all applicable regulatory requirements and Quality Assurance initiatives, including providing a work environment free from all illegal and discriminatory behavior and harassment, including sexual harassment.</li>
<li>Duties may include taking call on weekends, for which compensation will be provided.</li>
<li>Maintain reliable and predictable attendance during scheduled work hours.</li>
</ul>
<b>Qualifications:</b><br>
<ul>
<li>Education/Training: Some college credit and/or experience in a related discipline.</li>
<li>Experience: At least one (1) year of related experience (e.g., healthcare, DME, insurance, physician practice).</li>
<li>Skills: Excellent communication skills, verbal and written; Proficient in reading, grammar, and mathematics. Strong computer skills (e.g., Outlook, Excel, Word, Teams, proprietary software for which training will be provided); Accuracy and efficiency required. Excellent organizational, prioritization and multi-tasking skills. Knowledgeable of medical terminology.</li>
<li>Maintain Confidentiality of all data, including ensuring protection injured workers’ rights, Protected Health Information (PHI), employee, and operations data.</li>
<li>Compliance with all regulatory requirements, current laws and policies which protect workers from harassment and all illegal and discriminatory behavior. Comply with applicable Quality Assurance initiatives.</li>
<li>Complete requirements for required training, demonstrate acceptable attendance, and appropriate personal appearance.</li>
<li>Cooperate and work well together with all co-workers, ensuring all communication is professional and cordial; Plan, execute and complete job duties with minimal supervisory direction, utilizing appropriate sound judgment.</li>
<li>Equipment/Machinery Used: Standard office equipment including phones, calculators, copiers, scanners, fax, laptop/PC, copiers, various computer programs, mailing equipment, etc.</li>
</ul>
<b>Paradigm Benefits:</b><br>
<ul>
<li>Health and wellness– We want our people to be and stay healthy, so we offer PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).</li>
<li>Financial incentives – Paradigm’s financial benefits help prepare you for the future: competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.</li>
<li>Vacation - We believe strongly that work-life balance is good for you and for our company. Our paid time off and personal holiday programs give you the flexibility you need to live your life to the fullest.</li>
<li>Volunteer time– We want our employees to engage with and give back to their communities in meaningful ways. Full and part-time employees receive one paid day per calendar year.</li>
<li>Learning and development: One of Paradigm’s core values is expertise, so we encourage our employees to continually learn and grow. We support this in a variety of ways, including our new Learning Excellence at Paradigm (LEAP) program.</li>
</ul>
Paradigm believes that fostering a diverse and inclusive workplace is central to our mission of helping more people and transforming lives. We’re striving to build a culture that better reflects the society we live in and empowers our team to deliver the highest levels of compassion and care to those we serve. For us, achieving this goal requires a workforce that respectfully embraces differences and commits to positive change, creating an environment where everyone is able to bring their whole self to work.
<br><br>
Paradigm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Leave Management at leave.management@paradigmcorp.com.
<br><br>
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
<br><br>
As a contractor with the State of Wisconsin, Paradigm complies with Wisconsin Contract Compliance Law (§16.765). Poster link: Contract Compliance Law Poster
<br><br>
#LI-Remote

Orthotics DME Referral Care Coordinator

United Digestive

<div><div><b>GENERAL SUMMARY OF DUTIES:</b> Responsible for all duties revolving around the office, scheduling of patient appointments for procedures, follow-up office visits and ancillary services. Responsible for obtaining accurate documentation of patient information, management of physician schedules, coordination of referrals from Primary Care physicians and other specialists. Required to be cross-trained in all front office and patient service related functions in order to provide coverage as needed in various duties at office locations across the practice.</div><div>
</div><div><b>REPORTS TO: </b>Practice Manager</div><div>
</div><div><b>RESPONSIBILIITES</b><br>
Duties include but are not limited to:</div><ul><li><div>
Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures</div></li><li><div>
Maintains and updates current information on physicians&rsquo; schedules and endoscopy block time; schedules patients according to physician availability and preference</div></li><li><div>
Collects and records accurate patient information according to the UD Documentation Requirements</div></li><li><div>
Ensures all applicable procedures are scheduled in UD endoscopy suites; coordinates scheduling of procedures in hospital if necessary</div></li><li><div>
Ensures all applicable ancillary services are scheduled at UD</div></li><li><div>
Mails/Emails information packets to patients who are new to the practice</div></li><li><div>
Answers incoming calls in a timely and efficient manner; addresses questions regarding patient appointments and requests for information from referring providers</div></li><li><div>
Greets onsite patients in a prompt, pleasant, and helpful manner</div></li><li><div>
Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary</div></li><li><div>
Meets or exceeds quality and productivity standards as set by the Practice Manager</div></li><li><div>
Answers emails and voicemails and returns patient calls in a timely and efficient manner</div></li><li><div>
Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts</div></li><li><div>
Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information</div></li><li><div>
Acts a liaison between the office and referring physician practices and hospitals</div></li><li><div>
Participates in staff meetings as directed by the Practice Manager</div></li><li><div>
Participates in marketing activities as directed by the Practice Manager</div></li><li><div>
Cross trains and performs other office functions including phone triage, check-in/check-out, scheduling, pre-certification, or medical records as directed by the Practice Manager</div></li><li><div>
Travels to office locations within the Metro area to provide coverage in various front office functions as directed by the Practice Manager and/or Regional Director of Operations</div></li><li><div>
Any other duties and/or special projects as assigned</div></li></ul><div>
</div><div><b>REQUIRED EDUCATION, SKILLS &amp; EXPERIENCE</b><br>
High School Diploma or GED required; Certified Medical Assistant preferred. 2-3 years of specialty clinic experience, gastroenterology experience preferred. Bilingual preferred, but not required. Staff member must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.</div><div>
</div><div><b>ADDITIONAL SKILLS AND EXPERIENCE</b><br>
The Referral Coordinator must be able to:</div><ul><li><div>
Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect</div></li><li><div>
Displays a professional outgoing warm and helpful attitude</div></li><li><div>
Possesses compassion for dealing with people who are ill and need help</div></li><li><div>
Plan, prioritize, and complete multiple tasks as delegated by the Office Manager</div></li><li><div>
Work under pressure; assess, respond, and communicate issues in a timely manner</div></li><li><div>
Communicate clearly with patients and coworkers through the telephone, email, and in-person</div></li><li><div>
Interpret and apply clinical and non-clinical policies and procedures</div></li></ul><div>
</div><div><b>PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS</b><br>
Requires sitting and standing associated with a normal office environment; travel as business needs require</div></div>

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