medical service representative

Premier Health

<div>Wright State University Student Health Services 
FT / 80 hours per pay period 
Summary
The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal information on a daily basis. The MCR is responsible for daily scheduling, incoming calls, patient registration, billing/collection functions, and other duties as assigned. 
 
Nature and Scope 
 
The Medical Center Representative is responsible for the daily operations of the clerical components of the center. The MCR will accurately and efficiently process the arrival and exit of 20 or more patients per day. The MCR is under the direct supervision of the Practice Manager.

Qualifications 
 
1. High School diploma or GED, required. 
2. Two to three years of experience in an ambulatory health care facility sought. 
3. Applicants must have strong knowledge of medical terminology and a thorough understanding of HIPAA law. Confidentiality is of utmost importance. 
4. Knowledgeable of Third Party Payers, ICD-10 and CPT Coding is a plus. 
5. Computer and Keyboarding skills is required; Experience with Electronic Medical Records is an advantage, EPIC is preferred. 
6. The ability to prioritize and perform multiple tasks in a fast-paced environment is essential. 
7. Ability to work well with multiple teams and in multiple settings.</div>

MEDICAL CENTER REPRESENTATIVE

Duly Health and Care

<div>Overview:
<div>
Patient Service Representative &ndash; Plainfield - Internal Medicine</div><div></div><div> 
Position Highlights:</div><ul><li>
Full-Time, 40 hours per week</li><li>
Clinic Hours: Monday-Friday, day shift; hours vary</li><li>
Location: 24020 West Riverwalk Court 
Plainfield, Illinois 60544</li><li>
Travel: As needed.</li></ul><div></div><div> 
Benefits:</div><ul><li>
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.</li><li>
Access to a mental health benefit at no cost.</li><li>
Employer provided life and disability insurance.
</li><li>$5,250 Tuition Reimbursement per year.</li><li>
Immediate 401(k) match.
</li><li>40 hours paid volunteer time off.</li><li>
A culture committed to community engagement and social impact.</li><li>
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.</li></ul>
Responsibilities:
<div>
The Patient Service Representative serves as a key point of contact for patients, delivering exceptional customer service and ensuring smooth front desk operations. This role includes but is not limited to greeting and checking in patients, answering phones, scheduling appointments, collecting co-pays, outbound calling, referral management, and maintaining accurate records in the EPIC system. The Patient Service Representative helps create a welcoming and efficient environment that supports quality care and a positive patient experience.</div><div> 
ESSENTIAL DUTIES AND RESPONSIBILITIES:</div><div></div><ul><li> 
Greets patients warmly and professionally during check-in, check-out, and appointment scheduling. Conducts regular lobby checks to maintain cleanliness and ensure patient comfort.</li><li>Serves as a key coordinator for provider schedules, optimizing appointment availability and resource capacity to improve patient access, reduce wait times, and support timely follow-ups.</li><li>Utilizes EPIC and other systems to accurately update patient demographics, verify insurance details, generate necessary forms, respond to emails, and ensure emergency contact information is properly documented.</li><li>Collects copayments and service fees, issues receipts, and reconciles daily financial transactions with accuracy and attention to detail.</li><li>Answers a multi-line phone system, takes detailed messages, routes inquiries, and makes outbound calls to schedule and confirm patient appointments.</li><li>Clearly communicates information about Duly clinical personnel to patients and other individuals.</li><li>Assists with scheduling follow-up and in-house Specialist referral appointments, ensuring patients are connected to appropriate services and specialists.</li><li>Participates actively in daily and weekly team huddles to share patient updates, workflow improvements, and operational insights.</li><li>Reviews performance dashboards daily to monitor key metrics in Scheduling &amp; Access,Workflow, Patient Contact, and Satisfaction; identifies gaps to target and proactively escalates issues, suggests improvements, or adjusts workflows to drive results.</li><li>Maintains strict patient confidentiality and adheres to HIPAA standards in all interactions and documentation.</li><li>Monitors patient wait times and communicates delays with empathy and professionalism to enhance the patient experience.</li><li>Performs additional duties and special projects as assigned to support departmental goals and improve service delivery.</li></ul> 
Qualifications:
<div>
EDUCATION and / or CERTIFICATION/LICENSURE: 
<ul><li>High School diploma or equivalent required</li></ul></div><div></div><div> 
EXPERIENCE: 
<ul><li>Minimum 1 year of experience in a medical office or clinical setting preferred</li><li>Prior experience in a receptionist or front desk role strongly preferred</li></ul></div><div></div><div> 
KNOWLEDGE SKILLS AND ABILITIES: 
<ul><li>Exceptional customer service skills and passion for serving others.</li><li>Outstanding verbal and written communication skills.</li><li>Proficiency in EPIC or similar EMR systems.</li><li>Knowledge of medical office procedures and insurance verification.</li><li>Skilled in operating phones, personal computers, software and other basic IT systems.</li><li>Proficient in Microsoft Office Suite products including Excel, Word and Outlook.</li><li>Detail-oriented with excellent organizational and time management skills.</li><li>Ability to handle sensitive information with discretion.</li><li>Positive, professional, collaborative, and adaptable attitude.</li></ul></div><div> 
PHYSICAL AND MENTAL DEMANDS: 
<ul><li>Ability to sit, stand, walk, bend, and stretch for extended periods</li><li>Vision must be correctable to 20/20; normal hearing required for phone communication</li><li>Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions</li></ul></div><div></div><div> 
The compensation for this role includes a base pay range of $15.10-22.70, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.</div></div>

Patient Service Representative - Internal Medicine

life Pharma

Job title: Medical Representative Location: Doha, Qatar (field-based) Company: Life PharmaRole summaryYou will drive sales growth by promoting Life Pharma&rsquo;s portfolio to pharmacies, clinics, and other healthcare customers across Qatar, building strong relationships and ensuring excellent product availability and sell-out.Key responsibilities<ul><li>Conduct daily field visits to pharmacies, clinics, and key accounts to promote assigned product lines.</li><li>Build and maintain strong relationships with pharmacists, doctors, and decision makers.</li><li>Execute monthly/quarterly sales targets and coverage plans; ensure effective territory management.</li><li>Present product knowledge, benefits, and promotions ethically and professionally.</li><li>Collect market intelligence (competitors, pricing, availability, customer feedback) and report insights.</li><li>Coordinate with merchandising/logistics to improve availability, visibility, and planograms where applicable.</li><li>Prepare visit reports, sales reports, and forecast data to support planning and stock management.</li></ul>Requirements<ul><li>Minimum 2 years of medical representative experience in Qatar.</li><li>Valid Qatar driving license (mandatory).</li><li>Strong communication and negotiation skills; confident presenter.</li><li>Arabic and English communication is an advantage.</li><li>Ability to work independently in the field and manage schedules/targets.</li></ul>What we offer <ul><li>Competitive salary + incentives (based on target achievement)</li><li>Transport allowance / company car (as per policy)</li><li>Training &amp; development within Life Pharma teams</li></ul>Job Types: Full-time, PermanentPay: From QAR4,000.00 per month

Medical Representative Qatar

Mercy Health

<div>Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.
Mercy Health
About Us
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.
Patient Services Representative &ndash; Occupational Health &ndash; South Dixie
Job Summary:
The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referrals, patient registration, verify demographics, obtain insurance cards and identification, and update medical records accurately and efficiently. In addition, the Patient Services Representative's responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.
Essential Functions:
<ul><li>Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner</li><li>
Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems</li><li>
Ability to answer internal and external calls in a friendly and helpful manner</li><li>
Must possess the ability to troubleshoot and resolve problems promptly</li><li>
Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately</li><li>
Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
</li><li>Other duties as assigned</li></ul>
Education:<ul><li>
High School Degree or GED (required)</li><li>
Associates Degree in Healthcare or related field (preferred)</li></ul>
Work Experience:<ul><li>
Knowledge of medical billing procedures (required)</li><li>
Medical office software experience (required)</li><li>
Knowledge of medical terminology and basic knowledge of ICD-9 and CPT coding (preferred)</li><li>
Prior medical office experience (preferred)</li></ul>
Skills &amp; Abilities:<ul><li>
Possesses problem-solving skills, basic computer skills, with excellent communication and interpersonal skills</li><li>
Engage with staff and patients in a professional manner</li><li>
Basic math skills</li></ul>
As a Mercy Health associate, you're part of a Mission that matters. We support your well-being&mdash;personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer
<ul><li>Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)</li>
<li>Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts</li>
<li>Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders</li>
<li>Tuition assistance, professional development and continuing education support</li>
</ul>Benefits may vary based on the market and employment status.
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health &ndash; Youngstown, Ohio or Bon Secours &ndash; Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com</div>

Patient Service Representative (PSR) — Occupational Health — South Dixie

Northwestern Medicine

<div>
 At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?
 
 
 
 Job Description
 
 
 
 
 This role will be responsible for check in and check out of 3 medical specialties clinics - rheumatology, infusion and endocrinology, as well as lunch/end of day coverage needs for our single PSR clinic, nephrology.
 
 
 
 The
 
 Patient Service Representative
 
 reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
 
 
 The Patient Service Representative supports the service area by checking patients in and out of appointments. This role will consistently demonstrate exemplary customer service when assisting patients and guests.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
 </li>
 <li>
 Completes check-in/out functions as directed.
 </li>
 <li>
 Confirms and updates patient identification and demographic/insurance information.
 </li>
 <li>
 Completes patient registration as needed.
 </li>
 <li>
 Obtains patient consents/authorizations.
 </li>
 <li>
 Collects co-payments, past due balances and point of service payments.
 </li>
 <li>
 Posts payments, process billing information and perform &ldquo;end of day&rdquo; cash drawer closing.
 </li>
 <li>
 Keeps waiting area clean and comfortable.
 </li>
 <li>
 Informs patients of any delays or changes in appointment status.
 </li>
 <li>
 Schedules appointments as necessary.
 </li>
 <li>
 For PSRs in the Immediate Care Clinics (ICC), float to other ICCs/departments.
 </li>
 <li>
 May perform other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 High school diploma or GED equivalent.
 </li>
 <li>
 Zero (0) to two (2) years experience in a customer service position.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Bachelor's degree.
 </li>
 <li>
 Previous experience in a healthcare setting.
 </li>
 <li>
 Working knowledge of medical terminology.
 </li>
 <li>
 Bilingual.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
 
 
 
 Background Check
 
 
 
 Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.
 
 
 
 Artificial Intelligence Disclosure
 
 
 
 Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.
 
 
 
 Benefits
 
 
 
 We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.
 
 
 
 Sign-on Bonus Eligibility (if sign-on bonus offered for position):
 
 Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.
</div>

Patient Service Representative - Medical Specialties

Currance

<div>
 Description:
 
 We are hiring in the following states:
 
 
 
 
 AR, AZ, CA, CO, FL, GA, IA, IL, MO, MT, NC, NE, NJ, NV, OK, PA, SD, TN, TX, VA, WA, and WI
 
 
 
 
 This is a remote position
 
 .
 
 
 
 Job Overview
 
 
 
 The customer service representative serves as the frontline liaison between healthcare providers and patients. This role provides patients with information pertaining to their health insurance coverage, assists with billing inquiries, and provides financial assistance options as necessary.
 
 
 
 Job Duties &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Answer incoming calls and emails from patients addressing billing inquiries, resolve patient complaints, and provide detailed information pertaining to medical services and policies.
 </li>
 <li>
 Process patient billing inquiries, explain charges, insurance coverage, payment options, and facilitate resolution of billing discrepancies.
 </li>
 <li>
 Update and maintain accurate patient records within the customer&rsquo;s system ensuring confidentiality and compliance with HIPAA regulations.
 </li>
 <li>
 Escalate patient complaints to leadership or the client as applicable.
 </li>
 <li>
 Notify patients of outstanding patient responsibility balances.
 </li>
 <li>
 Explain, with confidence, estimates of the services provided.
 </li>
 <li>
 Validate patient coverage and benefits as needed using tools such as payer portals.
 </li>
 <li>
 Participate and attend required team meetings, working sessions, and coaching meetings.
 </li>
 <li>
 Escalate unresolved billing issues, reimbursement delays, and trends to leadership.
 </li>
 <li>
 Achieve maximum reimbursement for services provided.
 </li>
 <li>
 Other job duties as assigned.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Position Requirements &amp; Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent.
 </li>
 <li>
 Prior experience as a customer service representative or equivalent, ideally within the healthcare industry.
 
 
 </li>
 </ul>
 
 Knowledge, Skills &amp; Abilities
 
 
 
 <ul>
 <li>
 Knowledge of explanation of benefits (EOB), revenue collection, filling a claim, and patient medical records.
 </li>
 <li>
 Knowledge of insurance reimbursement policies and procedures.
 </li>
 <li>
 Knowledge of third-party operating procedures, regulations, and billing requirements as well as government reimbursement programs.
 </li>
 <li>
 Strong organizational skills, multitasking, and adhering to deadlines.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Ability to proactively solve problems.
 </li>
 <li>
 Knowledge of computer applications such as Microsoft Office, Teams, Zoom/Webex.
 
 
 </li>
 </ul>
 
 Disclosure Statement
 
 
 
 As part of the Currance application and hiring experience, all candidates are subject to a criminal background check and a government exclusion check. The government exclusion check is a mandatory screening process that verifies whether an individual is listed on federal or state exclusion or watchlists, including but not limited to, the Office of Inspector General&rsquo;s List of Excluded Individuals/Entities (LEIE) and the System for Award Management (SAM.gov).
 
 
 These screenings are conducted to ensure compliance with applicable federal and state laws and regulations, to protect the integrity of federally funded programs, the clients we support, and to prevent participation by individuals who are excluded due to fraud, abuse, or other misconduct. By submitting an application, candidates acknowledge and consent to these checks as a condition of employment or engagement.
</div>

Medical Customer Service Rep

Connections Credit Union

<div>Description: 
Connections Credit Union is looking for a full-time Member Service Rep for our Meridian branch. . We're looking for a candidate that has a passion for helping others, is eager to get creative and has a positive attitude.
Connections Credit Union is a $250 million credit union that serves southern Idaho. We know employees are our greatest asset to making our 85-year legacy of excellent service to our 20,000+ members. We make sure that our team members have what they need to excel at their jobs, provide ongoing opportunities for training and development, and promote teamwork in a positive work environment.
Connections Credit Union is what you would call &quot;formally informal&quot;. At CCU, you can wear business casual jeans/denim all week with CCU embroidered shirts. We offer an excellent work life balance starting at approximately 144 hours of PTO annually. Employer paid medical/dental and vision premiums for the employees. We offer annual incentives above your hourly wage. A compassionate and caring culture that is committed to hearing employees' suggestions. A growing credit union open to change and evolution.
Requirements:

Duties and Responsibilities:As a Member Service Representative, you will serve as the primary contact with our members and be responsible for processing member transactions, primarily dealing in cash and checks.MSRs promote the credit union and its services while providing professional and friendly service to our members. This position will also be expected to occasionally travel/rover at least 25% to various Treasure Valley branches to assist with teller operations in the event of absent employees and/or short-staffed branches. Flexibility with travel and reliable transportation is expected.Skills and Qualifications:<ul><li>
Highly proficient in cash handling, especially with multiple denominations and large amounts</li><li>
Possess excellent communication and interpersonal skills</li><li>
Bilingual in Spanish is preferred, but not required</li><li>
Ability to demonstrate confidentiality in regards to member accounts and sensitive information</li><li>
Basic financial knowledge</li><li>
High School Graduate or GED</li><li>
Must be bondable</li></ul>
Schedule: Monday &ndash; Friday / 8:30am &ndash; 5:30pmPay: $16.00-$22.00 per hour DOEConnections Credit Union also offers annual incentives if eligible.Benefits: Connections Credit Union provides full-time employees with excellent medical and dental insurance, vision benefits, 401(k) matching, life insurance, long-term and short-term disability insurance, voluntary life benefits, paid federal holidays, birthday paid time off, flex time and so much more.</div>

Member Service Representative I

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