medical service representative

Farm Bureau Financial Services

<p></p><div><p>Do you thrive in a work environment where you must multi-task and have strong organizational skills? Are you a go-getter with high initiative and a positive attitude? Do you have past MedPay/PIP experience or a background in the medical field with a strong customer service mindset? If so, this Claims Service Representative opportunity could be a great fit for you!</p><p><b>
Who We Are: </b>With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We&rsquo;re proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.</p><p><b>
What You&rsquo;ll Do:</b> As a Claim Service Representative &ndash; MedPay/PIP, you will review, investigate, and evaluate medical and Personal Injury Protection (PIP) claims payments. You will project a positive image of Farm Bureau by fairly and efficiently negotiating and settling claims with all customers. You will also assure claims are settled in accordance with regulations and policy language by reviewing medical bills submitted for accuracy, necessity and reasonableness. You will be responsible for adjusting or denying claims, considering deductible amounts and policy limits. You will take recorded statements from claimants and witnesses, as well as work with defense and plaintiff attorneys to settle claims. It is your responsibility to ensure only justifiable claims are paid by the company by reviewing the policy and external medical records to determine applicable coverage.</p><p><b>
What It Takes to Join Our Team:</b></p><ul><li> Associates degree or equivalent plus 1-3 years of experience. Prior Med Pay/PIP handling OR Medical claims experience is preferred.</li><li> Strong negotiation and communication skills are required in order to explain your decisions to insureds, claimants, and agents.</li><li> It will be necessary to maintain a professional and productive relationships with agents, policyholders, claimants, doctors, attorneys and others, to bring credit to the claims department and company.</li><li> Ability to keep a service-oriented attitude at all times.</li><li> Strong written communication skills are important to prepare running documentation and written reports.</li><li> Ability to spend up to 50% of your day on the telephone, while spending the majority of your time at a desk.</li><li> You will be expected to learn and keep up to date on Unfair Claims Practice Act, policy knowledge, and other governmental or company rules and regulations.</li><li> The ability to exercise independent judgment and arrive at decisions through sound, logical reasoning in order to handle more complex claims is required.</li><li> Ability to work from our office located in West Des Moines, IA.</li></ul><p><b>
What We Offer You: </b>When you&rsquo;re on our team, you get more than a great paycheck. You&rsquo;ll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. <b>Farm Bureau....where the grass really IS greener!</b></p><p><b>
Work Authorization/Sponsorship:</b> At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.</p></div>

Claims Service Representative- Claims Medical Team

Arjo

<div></div><div><div>Arjo welcomes people from all backgrounds and walks of life! We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.</div><br>
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<div>
Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our dedication to open communication, ethical behavior and safety, and growth and development of our employees. These are the program elements:</div>
<ul>
<li><b>Total Cash</b> &ndash; $30-32/hr plus performance bonus.</li>
<li><b>Benefits</b> &ndash; Crafted to help Arjo employees maintain health and wellness for themselves and their families, meet their financial commitments, and prepare for retirement with an award-winning 401k plan.</li>
<li><b>Talent Development</b> &ndash; We support the development and growth of our employees through talent review and development and build career pathways for top performers.</li>
<li><b>Work-life Flexibility</b> &ndash; At Arjo, we believe in embracing flexible ways of working. Our responsibility is to enable our people in performing and delivering according to their best abilities, and we recognize workplace flexibility as one way to enable this.</li></ul><br>
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<div>
Arjo&rsquo;s <b><i>Field Service Representative</i></b> in the Reprocessing Products group will service Minneapolis, MN Area hospitals that utilize Arjo for reprocessing of medical devices. In this role, you will drive an Arjo vehicle to service existing customers (hospitals in the Minneapoils area) to meet required service levels and increase collections of medical devices, ultimately leading to revenue growth.
</div><div>As the face of Arjo to our customers, the <b><i>Field Service Representative </i></b>must build rapport with a variety of hospital personnel and leaders. This is a physical, fast-paced, indoor/outdoor position that provides information and support while collecting medical devices within hospitals. In this role, you will learn hospital layouts to provide consistent and efficient collections of medical devices and will coordinate packaging and shipping of the devices at each facility.
</div><div><b>Key Day-to-Day Functions</b>:
</div><ul><li>Coordinating, planning, and implementing Arjo ReNu reprocessing solutions.</li>
<li>Daily account administration through completing routine collections and pick-up requests, addressing customer inquiries, and coordinating the shipping of devices from assigned hospitals.
</li><li>Proactively identify customer needs and develops creative and feasible solutions when complaints arise.
</li><li>Support Arjo Sales by providing product expertise, assisting with staff training and evaluations, and supporting customer requirements.
</li><li>Responsible for meeting individual and team MBOs/targets as provided by Management.
</li><li>Ensure compliance with government and company guidelines.</li><br>
</ul>
<div></div><div><b>QUALIFICATIONS</b>:</div>
<ul>
<li>High School Diploma or GED required.
</li><li>MUST HAVE a valid and unrestricted driver&rsquo;s license
</li><li>MUST HAVE prior customer-facing experience, preferably in a field setting.
</li><li>Prior experience with scheduled pickups and deliveries preferred.
</li><li>Military service a plus. Experience in a hospital/healthcare setting helpful.
</li><li>Able to lift and move 50 lbs.
</li><li>Strong customer service and communication skills</li>
<li>Basic to intermediate Microsoft Office skills in Excel, Word, and Outlook</li></ul><br>
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<div><b>
EEO AA M/F/Vet/Disability</b>: Arjo Inc. is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, age, national origin, disability, military service, protected veteran status, genetic information, sex, sexual orientation, gender identity, or any other characteristic protected by federal, state or local law. Please review the U.S. Department of Labor EEO Is the Law Poster, EEO Is the Law Supplement and Pay Transparency Nondiscrimination provision here: https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm Qualified Applicants who require a reasonable accommodation for any part of the application and/or hiring process may contact us through the following email address: application.accommodations@arjo.com</div><br>
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<div><i>
#LI-YL1</i></div>
<div><i>
#LI-REMOTE</i></div><br>
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<div><b>About Arjo</b></div>
<div><b>At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.</b></div>
<div><b>For more information about Arjo visit </b><b>www.arjo.com</b></div></div><p></p>

Field Service Representative, medical facilities (Galveston, TX)

CAR Eye Wear

<p><b>Surgical Patient Care Representative </b></p><p><b>JOB SUMMARY</b>: Serves as support personnel to include assisting with patient admissions, discharging patients, chart preparation, medical records, assisting nursing staff and providers as needed, and other collateral duties.</p><p><b>MINIMUM REQUIREMENTS: </b></p><ul><li>Current BLS</li></ul><p><b>ESSENTIAL SKILLS AND ABILITIES: </b></p><p>1. Excellent customer service and communication skills.</p><p>2. Ability to work as a team member</p><p>3. Management of multiple tasks simultaneously.</p><p>4. Motivation to succeed.</p><p>5. Empathetic personality giving attention to patients needs and concerns</p><p>6. Working knowledge of Excel</p><p>7. Strong communication with attention to detail.</p><p>8. Respectful treatment of patients and co-workers.</p><p><b>RESPONSIBILITIES: </b></p><p><b>Clinical Skills </b></p><ul><li>Demonstrates competency and knowledge of preparing patient medical records</li><li>Uses knowledge of medical record policy and procedures</li><li>Actively participates in medical records QAPI.</li><li>Identifies vital patient care needs and prioritizes accordingly.</li><li>Coordinates patient care with other team members</li><li>Keeps work clean, tidy and properly stocked, free of soiled equipment and supplies</li><li>Reports abnormal or unexpected outcomes or observations to RN and/or physician.</li><li>Demonstrates knowledge of aseptic technique</li><li>Wears appropriate attire in restricted areas.</li><li>Adheres to recommended traffic patterns.</li><li>Demonstrates skill in appropriate use of equipment.</li><li>Transports patients to and from and within the facility.</li><li>Assists with preoperative patient preparation and postoperative patient discharge</li><li>Assists with OR Turnover</li><li>Cleans, restocks supplies as assigned.</li></ul><p><b>Communication </b></p><ul><li>Listens respectfully, gives feedback directly, honestly and talks with others to clarify differences</li><li>Utilizes translation services when needed</li><li>Utilizes appropriate services when needed to communication with employees and patients with speech and hearing disorders</li><li>Effectively communicates and interacts with patients, their family, and other external and internal clients (including fellow employees) from diverse backgrounds</li></ul><p><b>Quality </b></p><ul><li>Demonstrates a willingness to look at new ideas and work in a changing environment</li><li>Understands, verbalizes, and participates in the quality improvement process.</li><li>Supports initiatives designed to improve individual and organizational performance</li></ul><p><b>ORGANIZATIONAL POLICIES:</b></p><p><b>1. Personal Appearance - </b>Dresses appropriately for position.</p><p><b>2. Attendance/Punctuality - </b>Is consistently at work and on time; ensure work responsibilities are covered when absent; arrives at meetings and appointments on time.</p><p><b>3. Dependability- </b>Follows instructions, responds to upper management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.</p><p><b>4. Safety and Security- </b>Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.</p><p><b>5. Physical Demands- </b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.</p><p><b>6. Work Environment- </b>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p><b>7. Quality- </b>Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.</p><p><b>8. Quantity- </b>Meets productivity standards; completes work in a timely manner; strives to increase productivity.</p><p>Job Type: Full-time</p><p>Pay: From $15.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li></ul><p>Ability to Commute:</p><ul><li>Baton Rouge, LA 70806 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Baton Rouge, LA 70806: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Surgical Patient Service Representative

Members 1st

<div>Overview:
<div>
When you join the Members 1st team, you become part of something much bigger than a credit union. You become part of our faM1ly&mdash;a tight-knit bunch with big dreams and even bigger values. It is an exciting time for us as we continue to grow, and we hope that you will choose to grow along with us. Wanting the absolute best for our associates means more than just competitive pay. It means fantastic healthcare, paid benefits, opportunities for professional advancement and work-life balance - and best of all, a place where you are accepted and respected for your individuality.</div>
Responsibilities:
<div><b>
***This is a float role based out of the Walnut Bottom Branch supporting branches in the West Region in Cumberland, York, and Adams Counties***</b></div><div></div><div><br>
The Member Service Representative II supports all aspects of branch operations by providing high levels of member satisfaction and assisting with branch growth of deposits, loans, and service ratio. The role will assist members in establishing and answering questions around new accounts, lending, account maintenance/review and support services.<br>
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The Member Service Representative II will ensure compliance and credit union standards, as well as supporting internal branch growth and service by executing lobby engagement. In addition, the role will ensure compliance through the adherence of all credit union policies/procedures. The role will demonstrate and foster a consultative sales culture with members and staff by influencing, educating, and connecting branch associates, partners, and members to technology and self-service options. The Member Service Representative II may be asked to take on leadership responsibilities in the branch when a Branch Manager or Assistant Branch Manager is not present. This position may provide coverage, as needed for other departments and/or functions that are within the scope of this position.<br>
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SKILLS<br>
<ul><li>Excellent communication and interpersonal skills</li><li>Attention to detail and accuracy</li><li>Thorough knowledge of credit union products, services, policies and procedures</li><li>Cash handling skills</li><li>Strong ability to successfully recognize and offer sales opportunities</li><li>Advanced analytical and problem-solving skills</li><li>Advanced organizational and time management skills</li><li>Ability to lead, take charge and offer opinions and direction</li><li>Familiarity with PCs and applicable software</li></ul>
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COMPETENCIES<br>
<ul><li>Effective knowledge
</li><li>Accountability and self-management</li><li>Teamwork and leadership</li><li>Communication</li><li>Innovation and problem-solving</li></ul>
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WORKING CONDITIONS/PHYSICAL DEMANDS<br>
<ul><li>Ability to communicate effectively in English, both orally and in writing</li><li>Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading</li><li>Ability to sit for extended time periods</li><li>Sufficient manual skill for operation of PC keyboard and other standard office equipment</li><li>Ability to travel, including occasional overnight travel</li><li>Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects</li></ul></div><br>
Qualifications:
<div>
1-3 years of related experience</div>
Education Level: General and business knowledge equivalent to a high school diploma Compensation Overview:
<div>
We are excited to offer a competitive salary for this position. This figure serves as the entry point in our salary range, and there is potential for the actual salary to be higher based on a variety of factors, such as your experience, skills, education, and location. We believe in recognizing and rewarding talent, so our compensation packages are thoughtfully designed to reflect the unique qualifications and contributions of each candidate.</div>
The minimum salary for this position is: $25.00+/hr About Us:
<div>
At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE&gt;me. To be sure you align with our company mission, vision, values and culture reference the information below.<br>
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Company Culture is at Our Core<br>
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If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.<br>
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What WE Believe<br>
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Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.<br>
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Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life&rsquo;s moments and milestones.<br>
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Our Values: WE deliver unparalleled experiences through a culture of WE. WE &gt; me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.</div><div></div><div><br>
Join a company that grows with you &ndash; personally and professionally</div><br>
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Equal Opportunity Employer:
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Members 1st provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</div></div>

Member Service Representative II - Float

Allegius Federal Credit Union

<div>Description:<p></p><p><b><br>
Member Sales Representative I (Teller)</b></p><p>
Michigan City Branch | In-Person</p><p>
Make a Difference&mdash;One Member at a Time</p><p>
Are you someone who enjoys helping others, building relationships, and being part of a supportive team? Join us as a Member Sales Representative I (Teller) and become a trusted resource for our members and our community. In this role, you&rsquo;ll support members with their everyday financial needs while developing valuable skills in banking and customer service. Whether you&rsquo;re continuing a career in financial services or bringing strong customer service experience from another field, this is a great opportunity to grow, learn, and make an impact.</p><p><b>
What</b> <b>You&rsquo;ll</b> <b>Do</b></p><ul><li>
Welcome members with a friendly, professional approach and help them feel confident and supported</li><li>
Assist members with daily financial transactions such as deposits, withdrawals, and check processing</li><li>
Handle cash accurately and responsibly while balancing a personal cash drawer</li><li>
Build strong member relationships by identifying needs and sharing appropriate products and services</li><li>
Follow security and compliance guidelines, including verifying identities and monitoring transactions</li><li>
Maintain accurate records and perform data entry using financial systems</li><li>
Work collaboratively with your team to deliver a positive, consistent member experience</li></ul><p><b>
Why Join Us?</b></p><p>
Competitive pay: $20.87 per hour</p><p>
Opportunities for growth and advancement within the organization</p><p>
Supportive team culture focused on learning and community impact</p><p>
Benefits Include:</p><ul><li>
401(k) with employer matching</li><li>
Health, dental, vision, life, and disability insurance</li><li>
Paid time off and paid sick time</li><li>
Profit sharing plus a retirement plan (pension)</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Employee discounts</li><li>
Bereavement leave</li></ul><p>
Additional Information</p><ul><li>
Work location: In person (Michigan City Branch)</li><li>
Employment requirement: Must be willing to take a drug test</li></ul><p>
If you&rsquo;re motivated to serve others, eager to build financial knowledge, and ready to be part of a mission-driven organization, we&rsquo;d love to hear from you. Apply today and help us create meaningful member experiences every day.</p>
Requirements:
<p>
 <b>What</b> <b>We&rsquo;re</b> <b>Looking For</b></p><ul><li>
At least 1 year of experience in financial services or customer-facing roles involving transactions or cash handling</li><li>
Comfort with basic math and attention to detail</li><li>
Ability to follow procedures while working efficiently in a fast-paced environment</li><li>
Strong communication skills and a genuine interest in helping people</li><li>
Experience using computer systems and entering data accurately</li><li>
A positive attitude, reliability, and eagerness to learn</li><li>
Education:</li><li>
High school diploma or equivalent required</li><li>
Additional coursework or certification in financial services is a plus&mdash;but not required</li></ul></div>

Member Service Representative I

Anchorage Neighborhood Health Center

<div><div><p><b>POSITION SUMMARY:</b></p></div><br>
<p>
The Patient Services Representative will provide patients and staff with necessary assistance in fulfilling the needs of the center. They are responsible for patient check in/out, verifying and updating all demographics and insurances, collecting payments, identifying/enrolling patients on the Sliding Fee Scale, processing various forms and documents, and notifying appropriate persons of messages and information as required. Responsible for recording all necessary personal information, securing required signatures, preparing and supplying data to various departments. Will assist with efficient and effective coverage for the Patient Services Department. Provides service internally and externally consistent with ANHC mission, vision and values: Respect, Compassion, Personal Integrity, Excellence &amp; Collaborative Spirit.
</p><div><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p></div><br>
<ul><li>
Performs opening and closing procedures.
</li><li>Answers and accurately processes multi-line phone calls to individual extensions or operator, medical, or billing queues regarding patient billing, appointments, and general inquiries.</li><li>
Responsible for scheduling, cancelling, or rescheduling appointments.
</li><li>Responsible for check in/out processes of each patient. Verifies and updates patient demographics, insurance and eligibility, unapplied credits, and guarantor due balances for all new and established patients.</li><li>
Collection of appropriate payment based on estimated charge, proper co-pay, deductible, discounted self-pay amount, or past due account balances.</li><li>
Responsible for cash management and daily reconciliation of all financial transactions performed.</li><li>
Patient accounts analysis including a general understanding of medical, dental, laboratory, radiology coding and billing standards. This includes ICD 10, diagnosis, patient rights and responsibilities, third party reimbursement, in/out network, contractual allowances, co-pays and deductibles.</li><li>
Verifies/updates insurance eligibility and reviews co-pays, co-insurance, deductibles, non-covered charges, and prior authorizations.
</li><li>Accurately prepares various medical forms requiring knowledge of ICD 10 codes diagnosis including but not limited to New Patient paperwork, Sliding Fee applications, Verification of Diagnosis (VOD), and Qualifying Diagnosis Certification (QDC).</li><li>
Effectively communicates with staff and patients.
</li><li>Various intermittent, periodic and systematic report completion including unapplied, accounts receivable, credit analysis and communication log.
</li><li>Prepares adjustments for authorization to adjust patient account balances for identified mistakes and bad debt write-offs.</li><li>
Cross-trained to provide backup for any vacancy within the department.
</li><li>Promotes and provides service excellence to internal and external customers.</li><li>
Works collaboratively with all members of the Patient Services department as well as other ANHC departments to ensure all daily work is completed and enhancing the patient experience.
</li><li>Other duties as assigned.
</li></ul><div><p><b>SUPPORTING DUTIES AND RESPONSIBILITIES:</b></p></div><br>
<ul><li>
Maintains a clean and orderly work area.</li><li>
Performs translation services if staff member is bilingual.</li><li>
Attends required meetings/trainings and participates in committees as requested.</li><li>
Monitors the waiting and front desk areas for cleanliness and straightens up area as needed.</li></ul><div><p><b>
KNOWLEDGE, SKILLS AND ABILITIES:</b></p></div><br>
<p><b>
ANHC&rsquo;s Mission, Vision and Values:</b> Actively supports ANHC&rsquo;s mission, vision and values. Includes using individual skills to add value to the <b>mission</b>: <i>To be a trusted partner in every person&rsquo;s wellness by providing integrated, compassionate, and high-quality health care, regardless of ability to pay; </i>and <b>vision</b>: <i>Accessible care for a healthy Anchorage</i>. Aligns actions around organizational <b>values</b> of <i>RESPECT, COMPASSION, PERSONAL INTEGRITY, EXCELLENCE </i>and <i>COLLABORATIVE SPIRIT</i> and gives priority to organizational mission, vision and values when making decisions.</p><p><b>
Accountability: </b>Takes ownership for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad; has an ability to identify strengths and developmental opportunities and leverages insight to make adjustments to improve their effectiveness; courage to have difficult conversations.</p><p><b>
Adapting to Change: </b>Accepts and adapts to change in a professionally appropriate and thoughtful manner. Is willing to offer a different perspective or approach and yet knows when and how to stand down graciously and accept a well-thought-out decision. Embraces change.</p><p><b>
Confidentiality: </b>Maintains the highest level of confidentiality regarding ANHC records and information relating to ANHC, its customers and employees. Appropriately uses internal confidential information for business purposes only. Responsible for knowledge and compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
</p><p><b>Communicating Effectively: </b>Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message.</p><p><b>
Decision Making/Judgment: </b>Approaches problems and decisions methodically and objectively; involves others as needed; uses sound judgment in making decisions and understanding the impact to themselves, customers, their team, and the organization; conducts the appropriate analysis to identify the symptoms and root cause of issues; makes timely decisions.</p><p><b>
Delivering High Quality Work: </b>Makes sure responsibilities central to the role meet all requirements and expectations. Finishes tasks promptly and critically reviews work to ensure quality and accuracy. Considers impact of work to others and takes steps to mitigate. Seeks additional work after finishing tasks.</p><p><b>
Demonstrating Initiative: </b>Takes action on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.</p><p><b>
Results Orientation: </b>Is focused on outcomes and accomplishments; follows through on commitments; can be counted upon to successfully execute on goals; motivated by achievement and a need for closure; has an attention to detail and is both efficient and effective in achieving a high level of measurable outcomes; persists in achieving goals despite obstacles.</p><p><b>
Service Excellence: </b>Has a desire to consistently provide a genuinely exceptional experience to every person, every time. Provides timely and professional service to both internal and external customers; is responsive to customer needs and requests; is always courteous to the customer and considers the needs of the customer when making decisions.</p><p><b>
Teamwork: </b>Meets all team deadlines and responsibilities, listens to others and values opinions, helps team and leader to meet goals, welcomes newcomers and promotes a team atmosphere.</p><p>
</p><div><p><b>PHYSICAL, SENSORY, ENVIRONMENTAL QUALIFICATIONS:</b></p></div><br>
<p>
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
</p><p>Duties of this job require frequent sitting, writing, typing, grasping, seeing, hearing and speaking for long periods of time. Frequent use of computer, keyboard, copy and fax machine and phone. Occasional standing, walking, reaching, bending, stooping, lifting and carrying. Lifting, carrying, pushing and pulling up to 25 pounds. Must be able to work evenings and weekends as scheduled.
</p><p>Work is performed in a healthcare clinic and office setting. ANHC is a tobacco-free campus.</p><div><p><b>
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:</b></p></div><br>
<p>
Anchorage Neighborhood Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Anchorage Neighborhood Health Center complies with applicable state and local laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Persons alleging unequal treatment should contact the Chief Human Resources Officer.</p><p>
The undersigned have read this job description and agree that it defines the position as it currently exists. The undersigned also understands that the above is intended to describe the general content of and requirements for this job. It is not to be considered as an exhaustive statement of duties, responsibilities, or requirements and does not limit the assignment of additional duties at the discretion of the supervisor.</p><div><p><b>
QUALIFICATIONS:</b></p></div><br>
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
</p><p><b>Work Experience: </b>One to three years&rsquo; experience in a medical office setting. One-year experience in the medical billing field, preferred. Must possess experience in healthcare administration, financial intake, customer service, and answering telephones.</p><p><b>
Education, Certification and Licensure: </b>High school diploma or the equivalent. AAPC, NCICS, CHCS or CPC certification may be substituted in lieu of required experience.</p><p><b>
Additional Skills &amp; Knowledge: </b>Must be able to use a ten-key and balance large columns of numbers. Must be detail oriented and proof own work for accuracy. Consistent attendance is required for this position. Skill and ability to fluently read, write, and speak English. Bilingual preferred.</p></div>

PATIENT SERVICES REPRESENTATIVE MEDICAL

North Central Area Credit Union

<div>Description:
<p>
At North Central Area Credit Union, we&rsquo;re dedicated to providing exceptional financial services and fostering community growth. As a member-focused financial institution, we prioritize personalized service, innovative solutions, and building lasting relationships with our members.</p><p><b>
Position Overview:</b> We are seeking a friendly, motivated, and detail-oriented Full-Time Member Service Representative to join our team. In this role, you will be the first point of contact for our members, assisting them with their financial needs while actively promoting our products and services. If you have a passion for customer service and a drive to achieve goals, we would love to hear from you!</p><p><b>
Key Responsibilities:</b></p><ul><li>
Provide exceptional customer service by answering inquiries and resolving issues related to accounts, loans, and other financial products.</li><li>
Process transactions such as deposits, withdrawals, and loan payments accurately and efficiently.</li><li>
Actively identify and pursue opportunities to cross-sell and up-sell credit union products and services that meet members' needs.</li><li>
Assist members with account maintenance.</li><li>
Ensure compliance with credit union policies, procedures, and regulatory requirements.</li><li>
Handle member complaints and escalate issues as needed to ensure member satisfaction.</li><li>
Maintain up-to-date knowledge of credit union products, services, and industry trends to effectively promote offerings.</li></ul>
Requirements:
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Qualifications:</b></p><ul><li>
High school diploma or equivalent.</li><li>
Previous customer service experience, preferably in a financial services environment with a proven track record in sales.</li><li>
Strong communication and interpersonal skills with a focus on delivering excellent service.</li><li>
Proficiency in basic computer applications and financial software.</li><li>
Ability to handle sensitive information with confidentiality and integrity.</li><li>
Strong attention to detail and problem-solving abilities.</li><li>
Ability to work effectively both independently and as part of a team.</li></ul><p><b>
What We Offer:</b></p><ul><li>
Competitive pay and benefits package.</li><li>
Comprehensive health, dental, and vision insurance.</li><li>
Disability and Life insurance.</li><li>
401(k) plan with employer match.</li><li>
Paid time off and holidays.</li><li>
Opportunities for professional development and career growth.</li></ul></div>

Member Service Representative (MSR)

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