medical support assistant

ENCODE INC

Job Title: Medical Support Assistant (MSA)Project: VISN 20 Contract Type: Firm Fixed Price (FFP) Positions: 50 (1 Lead MSA + 49 MSA) Work Locations: Alaska, Washington, Oregon, Idaho Duration: Base Year + 4 Option Years Onboarding: 6&ndash;8 weeksJob OverviewWe are seeking Medical Support Assistants (MSAs) to support scheduling and administrative operations across VISN 20 facilities. This role is essential in ensuring efficient patient access, appointment coordination, and high-quality customer service for veterans and healthcare providers.MSAs function as a critical part of the healthcare team, managing patient interactions, scheduling, and coordination of care in a fast-paced clinical environment.Key Responsibilities<ul><li>Manage patient scheduling and appointment coordination across clinics</li><li>Perform consult intake and outreach to patients and providers</li><li>Maintain and update electronic health records (EHR/CPRS)</li><li>Provide front-line customer service to veterans, families, and staff</li><li>Verify and update patient demographic and insurance information</li><li>Handle incoming calls, inquiries, and appointment changes</li><li>Support clinic workflow adjustments based on staffing and patient needs</li><li>Ensure compliance with VA identification and safety protocols</li><li>Document all interactions with &ge;98% accuracy standard</li><li>Resolve patient concerns within defined timelines (24&ndash;72 hours)</li><li>Collaborate with internal and external healthcare teams</li></ul>Performance Expectations<ul><li>Maintain high-quality documentation and data accuracy (&ge;98%)</li><li>Achieve appointment accuracy &ge;95%</li><li>Meet productivity targets (e.g., 37 touches/day, 10 resolutions/day)</li><li>Ensure patient satisfaction &ge;85%</li><li>Respond to voicemails within 24 hours and urgent messages within 5 minutes</li></ul>Customer Service Standards<ul><li>Deliver courteous, respectful, and professional service</li><li>Communicate clearly with patients, families, and staff</li><li>Address and resolve concerns efficiently and empathetically</li><li>Maintain a positive and professional image of the organization</li><li>Support team collaboration and patient-centered care</li></ul>Minimum Qualifications<ul><li>High school diploma or equivalent required</li><li>Prior experience in medical administrative, scheduling, or customer service roles preferred</li><li>Experience in healthcare settings (VA, hospital, or clinic) preferred</li><li>Strong knowledge of EHR/EMR systems</li></ul>Skills &amp; Competencies<ul><li>Excellent communication and interpersonal skills</li><li>Strong organizational and multitasking abilities</li><li>Attention to detail and data accuracy</li><li>Ability to work in a fast-paced, team-oriented environment</li><li>Problem-solving and conflict resolution skills</li></ul>Lead Medical Support Assistant (Lead MSA) &ndash; Additional Responsibilities<ul><li>Assign and manage team workloads</li><li>Monitor compliance with performance standards</li><li>Conduct audits, training, and competency evaluations</li><li>Maintain workload tracking and reporting</li><li>Support team performance improvement initiatives</li></ul>Pay: $30.00 - $33.00 per hourExperience:<ul><li>Medical Assistant: 3 years (Required)</li></ul>License/Certification:<ul><li>BLS (Required)</li></ul>Shift availability:<ul><li>Day Shift (Preferred)</li></ul>Work Location: In person

Medical Support Assistant

Joseph Spine Institute

<div>The Medical Support Assistant is a medical administrative assistant who provides procedure scheduling and administrative support while traveling between our Riverview and Tampa, Florida locations with an assigned Physician. This is a non-technical, administrative role. 


ESSENTIAL RESPONSIBILITIES:
<ul>
<li>Coordinates Physician&rsquo;s office schedule to maximize efficiency and keep Provider on task.</li>
<li>Communicates effectively and flexibly responds to changing demands to ensure smooth workflow and continuity of appointments.</li>
<li>Triages telephone messages and returns calls to provide prompt answers to callers.</li>
<li>Collaborates effectively with patients and staff at all levels.</li>
<li>Rooms, interviews, and safely transports patients via wheelchair.</li>
<li>Coordinates and schedules injections, procedures, and follow up appointments as designated by physician.</li>
<li>Maintains files and patient records in a confidential manner consistent with HIPAA rules.</li>
<li>Performs other administrative, non-clinical duties as directed or assigned.</li></ul> 


QUALIFICATIONS:
<ul>
<li>High School Diploma</li>
<li>Minimum of 2 (two) years&rsquo; experience in a medical office with surgical scheduling experience preferred</li>
<li>Highly organized, multitasks with sense of urgency, utilizes good judgment, and strong problem solver</li>
<li>Able to reliably travel between Riverview and Tampa, FL offices as clinic schedule dictates</li>
<li>Provides superior patient care, exceptional customer service, and practices professional email, telephone etiquette, and interpersonal skills with all levels of staff</li></ul> 


PHYSICAL REQUIREMENTS:
<ul>
<li>Ability to safely push and maneuver occupied wheelchairs up to 75 pounds of force.</li>
<li>Ability to occasionally lift up to 25 pounds.</li>
<li>Able to spend prolonged periods sitting at a desk while working on a computer, standing, walking, and navigating hallways, elevators, and outdoor walkways.</li></ul> 


INCLUSIVE, EQUAL OPPORTUNITY EMPLOYER</div>

MEDICAL SUPPORT ASSISTANT

US Department of Veterans Affairs

Search 10000+ Medical support assistant jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 medical support assistant jobs Near Me

Medical Support Assistant

MEDICAL SUPPORT ASSISTANT

Medical Support Assistant

Medical Support Assistant

Medical Support Assistant

Medical Support Assistant

Medical Support Assistant