medication refill coordinator

Carenet Health

<div>Overview:
<div><b>
Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico</b></div><div></div><div><br>
At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance!</div><div></div><div><br>
If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position?</div>
Responsibilities:
<div><b>
Some of what you will be doing:</b></div><br>
<div></div><ul><li>
Receive and respond to prescription refill requests through various communication channels, including phone, email, fax, and Telephone Encounter.</li><li>
Verify the validity and accuracy of prescription refill requests received, ensuring compliance with regulatory guidelines.</li><li>
Prepare and dispense prescription refills accurately and efficiently, following established organizational protocols and procedures.</li><li>
Demonstrate exceptional customer service skills when interacting with internal and external stakeholders, providing clear and comprehensive information.</li><li>
Compile and analyze data to track key performance indicators related to prescription refill processing, presenting findings to departmental leadership, and identifying trends.</li><li>
Adhere to assigned schedules and quality metrics, maintaining productivity and efficiency in prescription refill processing.</li><li>
Provide administrative support to clinical staff and managers for special projects, studies, and reports related to medication refill programs.</li><li>
Collaborate with interdisciplinary teams to optimize workflow efficiency and enhance patient care outcomes.</li></ul><div><br>
</div><div><b>Why Carenet?</b></div><div></div><div><br>
For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all.</div><div></div><div><b><br>
How to thrive when working at home:</b></div><div></div><ul><li><b><br>
Safety</b><ul><li>
Choose a consistent work area/office</li><li>
Make your area physically safe</li><li>
Stay organized</li><li>
Personalize your desk!</li></ul></li><li><b>
Security</b><ul><li>
Privacy matters</li><li>
Keep it quiet - remember, we are dealing with patients!</li><li>
Protect your computer</li></ul></li><li><b>
Support</b><br>
<ul><li>
Communicate</li><li>
We coach and focus on your performance</li><li>
Quality matters</li></ul></li><li><b>
Success</b><ul><li>
Get ready for work!</li><li>
Prepare yourself mentally</li><li>
Use your resources</li><li>
On your break, get outside once in a while</li></ul></li></ul><br>
<div></div>
Qualifications:
<div><b>
We want you to be successful, so these are some of the qualifications required:</b></div><br>
<div></div><ul><li>
High school graduate or GED equivalent</li><li><b>
Medical Assistant</b>: must be certified by the <i>American Association of Medical Assistants</i> or as a <b>Registered Medial Assistant</b> by the <i>American Medical Technologists.
</i></li><li>At least 1 year experience working as a Medical Assistant in a clinical or medical office environment</li><li>
Knowledge of medical terminology and medications</li><li>
Strong computer experience (data entry, screen navigation, keyboarding), including working in an Electronic Medical Record or Electronic Health Records</li><li>
Experience with Microsoft Outlook (email) and Word</li><li>
Excellent customer service skills</li><li>
Ability to adhere to daily schedules and duties</li><li>
Excellent oral and written communication skills</li><li>
Excellent demonstration of caring and compassion</li><li>
Must have reliable internet connection (Satellite and 5G connections are not acceptable)</li></ul><div></div><div><br>
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.</div><div></div><div><i><br>
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.</i></div><div></div><div><br>
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.</div><div></div><div><b><br>
Compensation &amp; Benefits</b></div><div></div><div><br>
At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the <b>Medication Refill role</b> is <b>$17.00 </b>per hour.</div><div>
In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities.</div><div></div><div><b><br>
Additional Information</b></div><div></div><div><br>
Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination.</div><div></div><div><i><br>
Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.</i></div><div></div><div><b><br>
Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal.</b></div><div></div><div><br>
Req No. 5174</div><div></div><div><br>
#INDNONC</div></div>

Certified Medical Assistant | Remote | $17/hour | Starts 4/9/26

League City Pain and Wellness, PLLC

<p>About Us:</p><p>We are a fast-paced, patient-centric Interventional Pain Management practice with in-office procedure suites. Our team is dedicated to improving the quality of life through advanced interventional treatment, coordination of care, and exceptional patient service. This role is ideal for someone that has great attention to detail, works independently, and enjoys active communication with patients.</p><p>Responsibilities:</p><p>&middot; Process medication refills for all patients, including controlled substances, timely and accurately</p><p>&middot; Manage prior authorizations for medications and pain-related therapies</p><p>&middot; Communicate with pharmacies, insurance companies, and providers to resolve medication issues timely and efficiently</p><p>&middot; Maintain accurate documentation of communications, medications, and approvals</p><p>&middot; Handle appeals, denials, and insurance follow-ups related to medications</p><p>&middot; Assist in maintaining patient appointment schedules align with medication refill dates and assist with medication checks</p><p>&middot; Review urine drug screens for patients to monitor compliance while communicating with providers regarding abnormalities</p><p>&middot; Collaborate with clinical staff and providers to support treatment plans and protocols of the practice in relation to medications and interventional treatments</p><p>Qualifications:</p><p>&middot; Certified Pharmacy Technician (CPhT) preferred</p><p>&middot; Strong knowledge of prior authorizations and insurance processes</p><p>&middot; Familiarity with EMR systems (eClinical Works experience a plus)</p><p>&middot; Excellent organizational skills and attention to detail</p><p>&middot; Strong communication skills with emphasis on customer service ensuring a pleasurable experience for our patients</p><p>What We Offer:</p><p>&middot; Monday &ndash; Thursday 8:30-5:30 and Friday 8:30-3:00</p><p>&middot; No nights, weekends, or holidays</p><p>&middot; Pay range $18-22 based on experience</p><p>&middot; Paid Time Off</p><p>&middot; Paid Holidays</p><p>&middot; Supportive team environment with opportunities to grow</p><p>Join a team where your role directly impacts patient outcomes and practice efficiency. And we are also just a great group of people that care about patients. Come and join our team!</p><p>Pay: $18.00 - $22.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Application Question(s):</p><ul><li>How many years of experience do you have in medication management?</li><li>Are you familiar with eClinical Works EMR?</li></ul><p>Work Location: In person</p>

Certified Pharmacy Technician

Shields Health Solutions

<div><p>The Pharmacy Refill Technician will provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on&quot; approach to ensuring accurate and timely filling and delivery of specialty medications. This role will work closely with health system pharmacy staff and Shields liaisons by emphasizing accurate workflows and leveraging technology to support optimal patient care and efficient operations. Individual will be responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.</p>
<p><b>
Location: </b>Remote</p>
<p><b>
Job Duties:</b></p>
<ul>
<li>Always show kindness and compassion while providing knowledgeable and courteous assistance to patients, providers and pharmacy team members.</li>
<li>Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner.</li>
<li>Answer, resolve and triage inbound inquiries appropriately.</li>
<li>Clarify prescription orders with pharmacist and/or clinician as appropriate.</li>
<li>Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills.</li>
<li>Following through with claim adjudication and troubleshooting and reject codes.</li>
<li>Partnering with pharmacy to ensure proper in-stock of medications.</li>
<li>Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication.</li>
<li>Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids.</li>
<li>Properly discontinuing patients off service when appropriate.</li>
<li>Documenting work appropriately across all systems.</li>
<li>Manage, organize, and update relevant data using database applications.</li>
<li>Other duties that facilitate patient access to medications as assigned</li>
<li>Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.</li>
<li>Identify trends, resolve problems, recommend improvements, implement change.</li>
<li>Actively participate in process improvement initiatives.</li>
<li>Act as a value-added business partner to stakeholders throughout the organization.</li>
<li>Protect organization's value by keeping information confidential.</li>
<li>Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations.</li>
</ul>
<p>Skills: strong interpersonal communication skills, strong phone skills, highly proficient in Microsoft Office particularly Excel and Word; able to quickly learn other programs and able to extract relevant information; strong organizational skills a must.</p>
<p>
Traits: Organized, high-integrity, attention to detail, dependable, quality focus, empathetic, good listener/communicator.</p>
<p>
Other: energetic, highly motivated, team player with strong personal and communication skills; discretion and confidentiality essential as position deals with highly sensitive and private data.</p>
<p><b>
Experience/ Education:</b></p>
Required Licensure/Certification: We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician. Nationally certified as a CPhT or equivalent is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.<br>
<ul><li>
</li>
<li>Years of Experience: Required: 1+ years, Preferred: 5-8 years of experience as a Pharmacy Technician. Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus.</li>
</ul><ul><li>Education: High school diploma or GED required</li>
</ul>
<p>This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. The current salary range for this position is $18 per hour to $22 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience, and other relevant factors.</p><div><p>
California residents employed by or applying for work at Shields have certain privacy rights. Please review our: California Workforce Privacy Notice and Privacy Policy.
</p><p>By providing your mobile number, you agree to receive text messages from Shields Health Solutions related to job opportunities, interview scheduling, and recruiting updates. Message and data rates may apply. You may opt out at any time by replying 'STOP.' Consent is not a condition of employment.</p>
<p>
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div></div>

Pharmacy Refill Technician

Luxe Healthcare

<div><p><b>Med Tech CNA</b></p>
<p><b>
Fulltime and Part-time</b></p><br>
<p></p>
<p>
We are<b> </b>hiring a full time Med Tech/CNA to join our growing team<b>! </b>We are seeking a dedicated and detail-oriented Med Tech/CNA to join our skilled nursing facility team. The Med Tech/CNA is responsible for administering medications to residents, monitoring their health, and ensuring they receive the highest quality of care. This role is crucial in supporting our nursing staff and contributing to the well-being and comfort of our residents.</p><br>
<p></p>
<p><b>
Med Tech/CNA</b> <b>Job Duties:</b></p>
<ul><li> Accurately pour and endorse assistance with the medication of each individual</li></ul>
<ul><li> Ensure consistency between the physician prescriptions, blister packs and medications poured for each resident</li></ul>
<ul><li> Ensure timely and accurate medication orders and medication renewals</li></ul>
<ul><li> Review medication refill log to compare with medication in storage cabinets</li></ul>
<ul><li> Review of &ldquo;no-refill&rdquo; orders in the refill log and faxing of requests to MDs</li></ul>
<ul><li> Review of receipt, storage, and documentation of medications delivered</li></ul>
<ul><li> Communicate with the Medication Supervisor to clarify and ensure entitlements, prescriptions, and deliveries</li></ul>
<ul><li> Maintain medical and medication information on all residents in their designated file</li></ul>
<ul><li> Report residents who missed or refused medications to supervisor and case management</li></ul>
<ul><li> Attend all mandatory scheduled in-service training programs</li></ul><br>
<p></p>
<p><b>
Med Tech/CNA</b> <b>Qualifications:</b></p>
<ul><li> Med Tech certificate required and CNA certification required.</li></ul>
<ul><li> Post high school course work in medical services or college degree is a plus</li></ul>
<ul><li> Medication Management certified</li></ul>
<ul><li> Min 6 months experience working with seniors in assisted living, home health, independent living, hospital or long-term care environment and desire to serve and care for seniors</li></ul>
<ul><li> Must be able to make choices, decisions and act in the resident's best interest, have the ability to react and remain calm in difficult situations and possess written and verbal skills for effective communication and level of understanding</li></ul><br>
<p></p>
<p><b>
Why Join Us</b></p>
<ul><li>Competitive Compensation.</li></ul>
<ul><li>Great Benefits Package.</li></ul>
<ul><li>Engaging Work Atmosphere.</li></ul>
<ul><li>Innovative Training Programs.</li></ul>
<ul><li>Excellent Growth Opportunities.</li></ul>
<ul><li>And So Much More!</li></ul><br>
<p></p>
<p><b>
Join our team and play a vital role in enhancing the health and well-being of our residents by providing high-quality medication administration and support.</b></p>
<p><b>
An Equal Opportunity Employer</b></p></div><p></p>

C.N.A (Med Tech Certification Required)

Mass General Brigham

<div>Site: Mass General Brigham Community Physicians, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
MGB is offering a generous $3,000 sign-on bonus to welcome you to our team. Recognizing and valuing exceptional talent, we're eager to discuss the exciting details of this bonus during our interview process. Please note all eligibility will be reviewed before an offer is made.<br>
<br>
The Pharmacy Technician &ndash; Medication Adherence supports a centralized Population Health Management (PHM) model by partnering with pharmacists and the broader care team to improve medication adherence, with a primary focus on Medicare Advantage populations while also supporting pharmacy-related access and affordability needs across all lines of business. This role focuses on identifying adherence gaps, conducting patient outreach, resolving access and cost barriers, and supporting interventions that impact Medicare Advantage Star Ratings as well as overall medication adherence and member experience enterprise wide.<br>
<br>
Primary Responsibilities:<br>
<br>
Medication Adherence &amp; Quality Measures Support<br>
<br>
<ul><li>Identify patients at risk for medication non-adherence using centralized PHM reports, payer files, registries, refill history, and EHR tools.</li><li>Primarily support Medicare Advantage Star medication adherence measures while addressing adherence gaps across all populations.</li><li>Conduct patient outreach (phone, portal, text as appropriate) to address late refills, access barriers, and affordability concerns.</li><li>Educate patients on refill timing, dosing schedules, and the importance of adherence, within technician scope and under pharmacist guidance.</li><li>Support adherence interventions such as refill synchronization, automatic refills, reminder outreach, and coordination with retail, specialty, and mail-order pharmacies.</li></ul><br>
Care Coordination, Access &amp; Affordability<br>
<br>
<ul><li>Support patients across all lines of business (Medicare Advantage, Medicaid, Commercial) with pharmacy-related access and affordability barriers that impact medication adherence.</li><li>Assist with prior authorization follow-up, formulary alternatives, refill coordination, pharmacy transfers, and medication delivery options.</li><li>Support cost-reduction strategies such as generic alternatives, preferred formulary options, pharmacy optimization, manufacturer assistance referrals, and coordination with affordability or financial navigation teams.</li><li>Coordinate with retail, specialty, and mail-order pharmacies to resolve delays, coverage issues, or refill discrepancies.</li><li>Escalate clinical questions, adverse effects, or therapy concern promptly to a pharmacist or licensed clinician.</li></ul><br>
Documentation, Reporting &amp; Quality Tracking<br>
<br>
<ul><li>Document all patient interactions, outreach attempts, and outcomes accurately in the EHR, PHM platforms, and/or adherence tracking tools.</li><li>Maintain centralized adherence worklists and ensure timely completion of assigned interventions.</li><li>Track and support closure of adherence-related quality gaps tied to Medicare Advantage Star Ratings.</li><li>Assist pharmacists with preparation of reports, audits, and payer requests related to adherence performance.</li></ul><br>
Team Collaboration<br>
<br>
<ul><li>Work closely with pharmacists, medication access coordinators, care managers, and providers to support patient-centered medication management.</li><li>Participate in team huddles or meetings related to adherence initiatives and population health priorities.</li><li>Support workflow optimization and continuous improvement initiatives related to medication adherence programs.</li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div><p><b>
Qualification Requirements:</b></p><ul><li><p>
High School Diploma or equivalent.</p></li><li><p>
Pharmacy Technician license or Technician Certification (CPhT).</p></li><li><p>
2+ years of experience, preferably in a hospital setting.</p></li><li><p>
Familiarity with medication refill processes and pharmacy workflows.</p></li><li><p>
Strong communication skills and comfort engaging patients by phone.</p></li><li><p>
Basic computer proficiency and experience with electronic health records (EHRs) or pharmacy systems.</p></li></ul><p></p><p><b>
Preferred Skills:</b></p><ul><li><p>
Health Plan / Medicare Advantage experience strongly preferred</p></li><li><p>
Background in Medication Adherence from a Health Plan or Hospital strongly preferred.</p></li><li><p>
Experience working in a centralized population health or value-based care model.</p></li><li><p>
Experience supporting Medicare Advantage populations and quality initiatives.</p></li><li><p>
Experience assisting patients with medication access, affordability, and coverage issues.</p></li><li><p>
Working knowledge of Medicare Star Ratings and adherence methodologies (e.g., Proportion of Days Covered [PDC]).</p></li><li><p>
Experience using payer reports, registries, or quality dashboards.</p></li><li><p>
Bilingual skills.</p></li></ul><p><b><br>
Additional Knowledge, Skills and Abilities:</b></p><ul><li><p>
Shows knowledge of the pharmacology of drugs and the legal aspects of dispensing.</p></li><li><p>
Familiarity with pharmacy practice settings, legal requirements and limitations, prescription information and calculations, drug identification and generic equivalents, drug manufacturing, packaging and labeling information, and proper drug handling and storage practices.</p></li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div><p><b>
Schedule and Working Model:</b></p><ul><li><p>
Full-time, Monday through Friday, standard business hours.</p></li><li><p>
Remote with occasional in-office requirements at Assembly Row in Somerville, MA.</p></li></ul><p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Remote<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
399 Revolution Drive<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
40<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Regular<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Day (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$19.81 - $28.30/Hourly<p></p><p><b><br>
Grade</b></p>
4<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Pharmacist Technician

ArchWell Health

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. Our members experience greater continuity of care, as well as the comfort of knowing they will be treated with respect by people who genuinely care about them, their families, and their communities.
<br><br>
<b>Job Summary:</b><br>
The Pharmacy Technician is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacist, the Pharmacy Technician will be providing direct patient care and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care for our patients. This individual will conduct patient outreaches per existing protocols and assist patients with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion for providing quality care to seniors.
<br><br>
<b>Duties/Responsibilities:</b><br>
<ul>
<li>Conduct telephonic outreaches and answer incoming calls regarding member’s medication use, including but not limited to medication adherence, refill request, and medication clarification</li>
<li>Obtain member’s permission and place refill requests with pharmacies via phone or web systems</li>
<li>Access medication adherence gap portals or lists and review member’s medical chart notes to determine appropriate action</li>
<li>Review and process pharmacy refill requests, either via faxes, EMR routes, or direct incoming calls, per established protocol while meeting the expected turnaround time</li>
<li>Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use</li>
<li>Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards</li>
<li>Attend staff meetings and provide input into current trends, process evaluation, and quality improvement</li>
<li>Assist with other pharmacy departmental initiatives as they become available</li>
<li>Additional duties, as assigned</li>
</ul>
<b>Required Skills/Abilities:</b><br>
<ul>
<li>Excellent customer service and communication skills, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members</li>
<li>Ability to work effectively and respectfully with colleagues and diverse populations including members, staff, providers, and family members</li>
<li>High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude</li>
<li>Self-starter with the ability to think creatively and work effectively</li>
<li>Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors</li>
<li>Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software</li>
<li>Ability to travel on occasion for company meetings</li>
</ul>
<b>Education and Experience:</b><br>
<ul>
<li>High school diploma or equivalent education (GED) required</li>
<li>Registered Pharmacy Technician with a state board of pharmacy</li>
<li>A minimum of 2 years of experience in operational pharmacy benefits (health plan or PBM), clinic setting, high volume call center, or retail pharmacy</li>
<li>eClinicalWorks or similar EMR experience</li>
<li>Experience working with geriatric patients or a medication adherence program is a plus</li>
<li>Bilingual in English/Spanish highly desired</li>
</ul>
ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.

Pharmacy Technician, Medication Adherence - CST/EST Time Zone

<div>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The Team Lead, Pharmacy Medication Adherence Program is an important colleague of ArchWell Health Pharmacy Team. Reporting to the Clinical Pharmacy Manager, Medication Adherence, this role will be leading a team of Pharmacy Technicians providing support and collaborating with other healthcare team members in a virtual environment to optimize the pharmaceutical care access for our members. This individual will provide and coordinate training when onboarding new team colleagues, ensure smooth daily operations of the team, and support clinical programs per existing protocols and assist members with navigating the medication use aspects, including reviewing components of their plan benefits. An ideal candidate will have a deep understanding of Pharmacy Medication Adherence workflow and Medicare Advantage prescription benefits, possess strong attention to detail, and be driven by a passion to empower team colleagues.
 <br/>
 <br/>
 <strong>
  Duties/Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide operations oversight of Centralized Medication Adherence Program Pharmacy Technicians, including maintaining training and periodic competency evaluation
  </li>
  <li>
   Coordinate and conduct trainings to new Pharmacy Technicians during onboarding process
  </li>
  <li>
   Participate in the hiring process of new colleagues as needed
  </li>
  <li>
   Optimize operational Centralized Medication Adherence Program workflow as needed
  </li>
  <li>
   Assist with other pharmacy departmental clinical programs or initiatives as the need arises
  </li>
  <li>
   Conduct telephonic outreaches and answer incoming calls regarding medication use, including but not limited to medication adherence, refill request, and medication clarification
  </li>
  <li>
   Obtain member&rsquo;s permission and place refill requests with pharmacies via phone or web systems
  </li>
  <li>
   Access medication adherence gap portals or lists and review member&rsquo;s medical chart notes to determine appropriate action
  </li>
  <li>
   Review pharmacy refill requests needs and take next steps to ensure member&rsquo;s needs are met
  </li>
  <li>
   Collaborate with other pharmacy staff, providers, and their care teams as needed to resolve any issues or discrepancies related to medication use
  </li>
  <li>
   Ensure that all tasks are completed timely, documented accurately, and in accordance with regulations (including HIPAA) and organizational standards
  </li>
  <li>
   Attend staff meetings and provide input into current trends, process evaluation, and quality improvement
  </li>
  <li>
   Additional duties, as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills/Abilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High degree of emotional intelligence and integrity, resilient and focused work ethic, with adaptability to handle frequent changes with a positive attitude
  </li>
  <li>
   Ability to lead and mentor colleagues effectively and respectfully
  </li>
  <li>
   Self-starter with the ability to think creatively and work effectively
  </li>
  <li>
   Excellent customer service, including telephone etiquette skills, active listening skills, and the ability to follow-through with patients or staff members
  </li>
  <li>
   Strong attention to detail and possessing good alpha/numeric data entry skills with minimal errors
  </li>
  <li>
   Intermediate proficiency in Microsoft Office Suite products including Word, Outlook and Excel plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
  </li>
  <li>
   Ability to travel on occasion for company meetings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent education (GED) required
  </li>
  <li>
   Registered Pharmacy Technician with a state board of pharmacy
  </li>
  <li>
   Minimum of five (5) years of experience as a Pharmacy Technician, with a minimum of one (1) year of CMS Quality measures or Medication Adherence required
  </li>
  <li>
   Leadership or managerial experience a plus
  </li>
  <li>
   Experience working with geriatric patients or a medication adherence program is a plus
  </li>
  <li>
   Embodies and serves as a role model of ArchWell Health&rsquo;s Values:
  </li>
  <ul>
   <li>
    Be compassionate
   </li>
   <li>
    Strive for excellence
   </li>
   <li>
    Earn trust
   </li>
   <li>
    Show respect
   </li>
   <li>
    Stay resilient
   </li>
   <li>
    Always do the right thing
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  About ArchWell Health:
  <br/>
  <br/>
 </strong>
 At ArchWell Health, we&rsquo;re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
 <br/>
 <br/>
 Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We&rsquo;re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
 <br/>
 <br/>
 ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.
</div>


Team Lead, Pharmacy Medication Adherence Program - Remote

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