medication therapy management technician

CenterWell

<div><h1 class="jobSectionHeader">Become a part of our caring community 
</h1>
As a Clinical Services Pharmacy Technician, you will intake for all calls from patients, pharmacies and providers. You will perform basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments.
You will address questions related to specific assigned area and assist with
medication research. You will evaluate calls that require consultation with a pharmacist. You will make outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
*Earn a $1,500 hiring sign on bonus! * 
(50% payable at hire and 50% payable at 180 days; you must be employed until that date to be eligible to receive the payment!)
Applicable to external candidates only<h1 class="jobSectionHeader"> 
Use your skills to make an impact 

</h1>Required Qualifications 
You MUST reside in Ohio<ul><li>
Must have an active Pharmacy Technician or Tech in Training license in Ohio</li><li>
Technical Mail Order Pharmacy or Manufacturing experience</li><li>
Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting</li><li>
Experience using multiple computer applications simultaneously and strong data entry skills</li></ul> 
Required Work Schedule:<ul><li>
10:30am - 7:00pm EST Monday-Friday.<ul><li>
You must also be available to work every 3rd Saturday 10:00am - 6:30pm EST with a day off during the week when it is your Saturday rotation.</li></ul></li></ul>
Preferred Qualifications<ul><li>
PTCB or ExCPT Certified</li><li>
High School Diploma or GED</li><li>
Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance.</li></ul> 
Additional Information
To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:<ul><li>
At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.</li><li>
Satellite, cellular and microwave connection can be used only if approved by leadership.</li><li>
Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.</li><li>
Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.</li><li>
Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.</li></ul> 
Referral Bonus Information
Associates may receive a bonus for the referral of external candidates to this requisition, provided that all other eligibility requirements are met.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$40,000 - $52,300 per year 
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About us 
</h1>
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.
About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Clinical Services Pharmacy Technician

Guidehealth

<div>Company Description 
WHO IS GUIDEHEALTH?
Guidehealth is a data-powered, performance-driven healthcare company dedicated to operational excellence. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, Guidehealth leverages remotely-embedded Healthguides&trade; and a centralized Managed Service Organization to build stronger connections with patients and providers. Physician-led, Guidehealth empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients.
As a growing and innovative organization, we operate with a high degree of agility. Employees are expected to adapt to evolving business needs, step in to support cross-functional initiatives, and contribute beyond traditional role boundaries when needed. This collaborative and flexible mindset is essential to our success. We encourage cross-training, ongoing development, and a commitment to learning across all areas of the business&mdash;ensuring we continue to grow and you continue to thrive as a high-performing, mission-driven team. 
Job Description 
As a registered nurse with an Illinois nursing license, you will work remotely to enhance the quality of member care. The Pharmacy Technician plays a vital role in supporting patient health outcomes by providing telephonic engagement to assist in the adherence to prescribed medications and to help patients navigate filling of prescriptions across the healthcare continuum. Working within a managed care environment, this position ensures patients receive timely, coordinated pharmacy support while contributing to value-based care initiatives. The Pharmacy Technician partners closely with clinical and Healthguide teams to connect patients with the resources they need.
WHAT YOU&rsquo;LL BE DOING<ul><li>
Conducting outbound telephonic outreach to patients to support medication adherence, address barriers to care, and promote engagement with their healthcare plan.</li><li>
Assisting patients in navigating healthcare services, including coordination of prior authorizations, benefit inquiries, and referrals to appropriate care resources.</li><li>
Supporting care gap closure activities by identifying members in need of medication reviews, refills, or preventive services and coordinating appropriate follow-up.</li><li>
Collaborating with pharmacists, nurses, and care coordinators to ensure seamless transitions of care and effective medication management for high-risk members.</li><li>
Documenting all patient interactions, interventions, and outcomes timely and accurately within the applicable health information or care management system.</li><li>
Maintaining knowledge of formulary guidelines, managed care benefit structures, and value-based program requirements to appropriately educate and support members.</li><li>
Ensuring all activities comply with HIPAA, state and federal regulations, and organizational quality and safety standards</li></ul> 

Qualifications 
WHAT YOU'LL NEED TO HAVE<ul><li>
High school diploma or equivalent required.</li><li>
Current, unrestricted Pharmacy Technician certification in the State of Illinois (CPhT or equivalent) required; must be maintained in good standing throughout employment.</li><li>
Minimum of 2 years of experience working as a Pharmacy Technician in a retail, specialty, health plan, or managed care setting.</li><li>
Understanding of value-based care principles, including quality metrics, HEDIS measures, and pay-for-performance models.</li><li>
Demonstrated experience in telephonic patient engagement, including outreach, education, and support in navigating healthcare services.</li><li>
Knowledge of pharmacy law, drug interactions, and safe medication dispensing practices applicable to the State of Illinois.</li><li>
Strong verbal communication skills with the ability to clearly explain medication instructions, benefit information, and care navigation options to patients over the phone.</li><li>
Proficiency in Microsoft Office Suite and experience with pharmacy or health plan information systems.</li></ul>
WHAT WE'D LOVE FOR YOU TO HAVE<ul><li>
Experience working within a managed care organization, health plan, or pharmacy benefit management (PBM) environment.</li><li>
Familiarity with Medicare, Medicaid, or commercial health plan formulary and benefit structures.</li><li>
Bilingual proficiency (English/Spanish or other languages) to support diverse patient populations.</li><li>
Experience with Medication Therapy Management (MTM) programs or population health initiatives.</li><li>
Associate&rsquo;s or Bachelor&rsquo;s degree in a health-related field.</li><li>
Experience in fully remote environment.</li></ul> 

Additional Information 
The salary range for this role is $26.00 to $27.50 per hour based upon experience and skills.<div></div>
ALIVE with Purpose: How We Thrive at Guidehealth
At Guidehealth, our values come to life in everything we do.<ul><li>
We are Driven by Accountability &mdash; grounded in transparency, reliability, and integrity as we navigate challenges and opportunities alike.</li><li>
Always Growing, Always Learning &mdash; staying curious and continuously improving inspires us to shape a better future for healthcare.</li><li>
With Collaborative Innovation, we solve problems creatively, making every experience better for our employees and the patients we serve.</li><li>
At Guidehealth, Every Voice Matters &mdash; we believe our collective strength is rooted in the unique perspectives of each team member.</li><li>
And through Empathy in Action, we build stronger connections with those who count on us.</li><li>
This is what it means to be ALIVE with purpose. This is how we thrive &mdash; together &mdash; at Guidehealth.</li></ul>

BENEFITS:
While you are hard at work advancing value-based healthcare, we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include:<ul><li>
Work from Home: Guidehealth is a fully remote company, providing you the flexibility to spend less time commuting and more time focusing on your professional goals and personal needs.</li><li>
Keep Health a Priority: We offer comprehensive Medical, Dental, and Vision plans to keep you covered.</li><li>
Plan for the Future: Our 401(k) plan includes a 3% employer match to your 6% contribution.</li><li>
Have Peace of Mind: We provide Life and Disability insurance for those &quot;just in case&quot; moments. Additionally, we offer voluntary Life options to keep you and your loved ones protected.</li><li>
Feel Supported When You Need It Most: Our Employee Assistance Program (EAP) is here to help you through tough times.</li><li>
Take Time for Yourself: We offer paid time off plans helping you achieve work-life balance and meet your personal goals.</li><li>
Support Your New Family: Welcoming a new family member takes time and commitment. Guidehealth offers paid parental leave to give you the time you need.</li><li>
Learn and Grow: Your professional growth is important to us. Guidehealth offers various resources dedicated to your learning and development to advance your career with us.</li></ul>
All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. Temporary employees and contractors are not eligible for benefits.

COMPENSATION:
The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT
Diversity, inclusion, and belonging are at the core of Guidehealth&rsquo;s values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA
This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealth&rsquo;s custodianship as well as Guidehealth Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
As a remote-first organization handling sensitive healthcare data, Guidehealth verifies candidate identity at multiple stages of the hiring and onboarding to safeguard patient privacy, data security, and compliance requirements.

REMOTE WORK TECHNICAL REQUIREMENTS 
 
Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection, capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download, 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

SECONDARY EMPLOYMENT
At Guidehealth, we value transparency and collaboration as part of our commitment to excellence. As your primary employer, we kindly ask all team members to disclose any secondary employment, regardless of whether it may present a potential conflict of interest.
To ensure smooth teamwork and availability, employees must be accessible during our stated working hours. We foster connection and engagement by asking team members to join virtual meetings with their cameras on.</div>

Pharmacy Technician

CenterWell Pharmacy

<div>
 
 Become a part of our caring community
 
 
 
 As a Clinical Services Pharmacy Technician, you will intake for all calls from patients, pharmacies and providers. You will perform basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments.
 
 
 You will address questions related to specific assigned area and assist with medication research. You will evaluate calls that require consultation with a pharmacist. You will make outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
 
 
 
 Required Qualifications
 
 
 
 
 Use your skills to make an impact
 
 
 
 
 Candidates MUST reside in one of the following states: Arizona, Ohio, Texas, or Florida.
 
 
 
 <ul>
 <li>
 Must have an active Pharmacy Technician or Tech in Training license in the state you reside
 </li>
 <li>
 Technical Mail Order Pharmacy or Manufacturing experience
 </li>
 <li>
 Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
 </li>
 <li>
 Experience using multiple computer applications simultaneously and strong data entry skills
 
 
 </li>
 </ul>
 
 Required Work Schedule
 
 
 
 <ul>
 <li>
 10:30am - 7:00pm EST Monday-Friday.
 </li>
 <ul>
 <li>
 You must also be available to work every 3rd Saturday 10:00am - 6:30pm EST with a day off during the week when it is your Saturday rotation.
 
 </li>
 </ul>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 PTCB or ExCPT Certified
 </li>
 <li>
 High School Diploma or GED
 </li>
 <li>
 Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
 
 
 <ul>
 <li>
 At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.
 </li>
 <li>
 Satellite, cellular and microwave connection can be used only if approved by leadership.
 </li>
 <li>
 Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
 </li>
 <li>
 Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.
 </li>
 <li>
 Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
 
 
 </li>
 </ul>
 Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
 
 
 
 Scheduled Weekly Hours
 
 
 
 40
 
 
 
 Pay Range
 
 
 
 The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
 
 
 $40,000 - $52,300 per year
 
 
 
 Description Of Benefits
 
 
 
 Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
 
 
 
 About Us
 
 
 
 About CenterWell Pharmacy: CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.
 
 
 About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
 
 
 
 Equal Opportunity Employer
 
 
 
 It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
</div>

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