member engagement representative

Tropical Financial Credit Union

<div><p><b>Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading!</b></p>
<p>
Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace EIGHT years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.</p>
<ul><li>
Summary: Individuals in the job are responsible for assisting Tropical Financial Credit Union to achieve its purpose of guiding members successfully through the financial marketplace. The Member Engagement Manager will coordinate Member Engagement Center operations and back up other groups as needed, supervise the Member Engagement Supervisors in all aspects of performance and serve as a backup to other members of the Member Engagement Center management team and the (TBD &ndash; Corey&rsquo;s Title). The Member Engagement Manager will also instill and deliver an advocacy philosophy of improving members' financial well-being. The incumbent will ensure that all team members give accurate information about credit union products and services. The Member Engagement manager must be highly knowledgeable in all credit union processes, procedures, services, and products; they will develop the Member Engagement Center team to deliver an exceptional member experience in all areas. They will also assist in leading daily Member Engagement Center operations and are responsible for managing advisors' performance to achieve department objectives and results. They will ensure timely, efficient, and effective service delivery for members.<br>
Essential Duties and Responsibilities include the following. Other duties may be assigned.</li><li>
Provide service that meets the Service Standards defined by Tropical Financial Credit Union and achieves annual goals established through the Performance Management Process.</li><li>
Meet all performance goals as defined in the individual's performance appraisal.</li><li>
Creates a high performing team through training, motivating, and coaching Member Engagement Advisors on essential skills and knowledge to ensure each team member has the tools they need to succeed at their job. Demonstrates a leadership style that sets the example and is approachable.</li><li>
Ability to quickly pivot between issues and handle multiple priorities throughout the day.</li><li>
Remains current on all policies, procedures, products, promotions, and respective changes and ensures that agents are aware of updates and changes on a timely basis.</li><li>
Understands all facets, features, and benefits of the products and services offered.</li><li>
Provides exceptional service to all internal and external members of TFCU and resolves member issues with a focus on complete member satisfaction.</li><li>
Strong ability to troubleshoot and problem solve using appropriate resources to handle member escalations successfully.</li><li>
Serves as second-tier escalation for member service disputes and issues.</li><li>
Performs as a subject matter expert over multiple areas; operations, numerous software programs, cross-departmental knowledge, etc. Serves as a liaison between departments and branches, assisting them as needed.</li><li>
Successfully performs periodic internal control procedures, audits, and balancing.</li><li>
Maintains appropriate turnaround times for various administrative tasks department-wide.</li><li>
Achieves goals, executes assigned tasks, and manages to budgeted targets.</li><li>
Supervises activities of all Call Center agents. Effectively trains and re-enforces cross-selling strategies to offer credit union products and services to members. Serves as a coach and provides periodic feedback and appropriate documentation to employees and their records within the Call Center.</li><li>
Provides management support to (TBD). Acts as back up (TBD) as needed.</li><li>
Responsible for helping in the monitoring and overseeing of daily operations. Helps manage call center staff, including staffing, hiring, evaluating, and training.</li><li>
Assists (TBD) in strategic planning within the Member Engagement Center, including monitoring, growth, profitability, budgeting, and completing the business plan.</li><li>
Assists in the completion of daily telephone reports and interpretation of the data for employees' reviews. Analyzes data and provides feedback on improving or maintaining service level for individual employees and the entire Call Center.</li><li>
Performs other duties as required with or without accommodation</li></ul><br>
<p></p>
<p><b>
We offer Excellent Benefits such as:</b></p>
<ul><li>
Medical, Rx, Dental, and Vision Insurance</li><li>
Retirement Profit Sharing 401K Plan</li><li>
Accident, Cancer and Hospital Indemnity Plan</li><li>
Prepaid Legal</li><li>
Voluntary Life Insurance</li><li>
Pet Discount Program</li><li>
Paid Time Off/ 11 Paid Holidays</li><li>
Tuition Reimbursement/Student Loan Paydown Program</li><li>
And so much more!</li></ul><p>
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>
<ul><li>
Knowledge of Credit Union products and services preferred</li><li>
Proven organizational skills,</li><li>
Ability to analyze financial data,</li><li>
Motivator, self-starter and team player</li><li>
Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information.</li><li>
Must have working knowledge of computers, strong clerical skills.</li><li>
Must have practical knowledge of MS Office, Outlook, Excel and Word.</li><li>
Strong analytical and organizational skills.</li><li>
Excellent interpersonal and communication skills.</li><li>
Strong ability to multi-task in a face paced environment.</li><li>
Must possess above average time management, problem-solving and prioritization skills.<br>
<b>Education and/or Experience</b></li><li>
Four year degree in business/finance related subject, can substitute professional certifications and work experience for degree. High School Diploma or general education equivalent required.</li><li>
 A minimum of 5 years relevant call center supervision experience required and 5 years financial services (banking or credit union) customer service experience preferred.</li><li><b>
Physical Demands</b>: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job may include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul></div>

Call Center and Digital Banking Manager

Michigan Schools & Government Credit Union

<div><div><p><i>Founded by a small group of educators, Michigan Schools &amp; Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan. We have over 450 team members, more than 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.</i></p>
<p><i>
We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions &ndash; team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.</i></p>
<p><i>
If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!</i></p>
<p><i>
More information about our comprehensive total rewards package can be found </i><i>here</i><i>.</i></p>
</div>
<div><p><b>Overview of Responsibilities: </b>Performs a broad range of member sales and service functions as well as teller transactions to deliver the desired member experience. Focuses on listening to identify member needs, asking questions and cross selling products and services as effective solutions to build loyal member relationships.
</p><p>&sect; <b>Member Service Representative: </b>Member service responsibilities include, but are not limited to: processing loan applications, opening new memberships, opening IRAs, setting-up automated services and supporting Call Center as needed. Effectively explains ownership options and eligibility requirements for membership and ensures that all paperwork, documentation, and signatures are completed accurately as required.</p>
<p>
&sect; <b>Teller: </b>Follows MSGCU&rsquo;s service standards to accurately complete teller transactions and balance drawer and checks at the end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.</p>
<ul>
<li><b>Relationships:</b><b> </b>Exceeds member service expectations and builds trusting relationships with members by being the financial expert and shows a sincere interest in the member and their financial success. Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
</li><li><b>Cross-Selling: </b>Uses a consultative approach when serving members, asking high impact questions to identify and meet member perceived and unperceived needs. Listens for member cues and uses in-depth knowledge of MSGCU products and services to cross sell and offers solutions for member needs by focusing on the benefits and value to the member. Offers Credit Life, Credit Disability, and GAP when identified in the members&rsquo; best interest and to protect MSGCU. Generates new business by asking for business and referrals.
</li></ul><p><b>Core Competencies:</b></p>
<p>
&sect; <b>Member Focus: </b>Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives in support of our mission and values.</p>
<p><b>
&sect; </b><b>Action Oriented:</b> Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy, and responsibility for outcomes.
</p><p>&sect; <b>Communicates Effectively: </b>Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.
</p><p>&sect; <b>Instills Trust: </b>Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
</p><p>&sect; <b>Self-Development: </b>Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested.</p>
<p><b>
Education and Experience Requirements:</b></p>
<p>
&sect; High school diploma or GED; and
</p><p>&sect; 6 months of experience as a teller in a financial institution or as a retail sales representative/cashier; and</p>
<p>
&sect; Either</p>
<ul>
<li><ul><li>2 years retail sales experience, or</li>
<li>Associate degree preferably in Business Administration, Marketing, Accounting or Finance, or</li>
<li>1 year of member/customer facing experience within financial services.</li>
</ul></li>
</ul> <p><b>Working Conditions:</b></p>
<ul>
<li>Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.</li>
<li>Occasionally required to travel throughout MSGCU&rsquo;s service area in order to support other branches as business needs require.
</li><li>Exposed to potentially hazardous condition, such as robbery. Receives detailed instructions and procedures to be followed on an annual basis to minimize risk.</li>
<li>This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.</li>
</ul>
</div><p><b>Compensation and Benefits:</b></p>
<p>
Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.</p>
<ul>
<li>Base hourly pay begins at $18.65 / hour</li>
<li>Team members in this role are eligible to earn incentives as part of our variable compensation plan</li>
<li>Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)</li>
<li>If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)</li>
<li>You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)</li></ul></div>

Branch Service Specialist (Universal Banker)

Chief Financial Credit Union

<div><p><b>Collections Representative I</b></p>
<p><i>(Member Solutions / Customer Service)</i><br>
 <b>$18&ndash;$22 per hour</b><br>
 Full-Time | Lending Department | Credit Union</p>
<p>Chief Financial Credit Union is seeking a compassionate and solution-focused <b>Collections Representative I</b> to join our team.</p>
<p>This role focuses on <b>early-stage member outreach and support</b>, helping members who are just beginning to fall behind on payments. Our approach to collections is centered on <b>member service, education, and problem-solving</b> &mdash; working with members to find solutions and prevent further financial hardship.</p>
<p>If you enjoy helping people, having meaningful conversations, and making a real impact, this is a great opportunity to start or grow your career in financial services.</p>
<p></p><p><b>What You&rsquo;ll Do</b></p>
<p>Contact members with accounts <b>11&ndash;29 days past due</b> to assist with bringing loans current</p>
<p>Work with members to identify <b>payment solutions and repayment options</b></p>
<p>Handle <b>returned payments and checks</b>, ensuring timely follow-up and resolution</p>
<p>Contact members experiencing <b>first-payment defaults</b> and help resolve issues early</p>
<p>Review accounts for <b>loan maturity and payment accuracy</b></p>
<p>Maintain accurate records of all member interactions and account activity</p>
<p>Collaborate with internal departments to resolve account-related issues</p>
<p>Follow all <b>credit union policies, procedures, and regulatory requirements</b></p>
<p></p><p><b>A Member-First Approach to Collections</b></p>
<p>At Chief Financial Credit Union, we take a <b>service-driven approach</b> to collections.</p>
<p>This role is not about high-pressure tactics &mdash; it&rsquo;s about:</p>
<p>Helping members understand their options<br>
Providing guidance during financial challenges<br>
Building trust through respectful, professional communication<br>
Creating positive outcomes for both the member and the Credit Union</p>
<p></p><p><b>What We&rsquo;re Looking For</b></p>
<p>Strong <b>customer service and communication skills</b></p>
<p>Ability to handle sensitive conversations with <b>empathy and professionalism</b></p>
<p>Problem-solving mindset with attention to detail</p>
<p>Ability to manage multiple accounts and follow up consistently</p>
<p>Professional, reliable, and team-oriented attitude</p>
<p></p><p><b>Preferred Experience</b></p>
<p>Customer service, call center, or collections experience</p>
<p>Banking, credit union, or financial services experience</p>
<p>Experience handling payments, account issues, or difficult conversations</p>
<p></p><p><b>Great Opportunity for Customer Service Professionals</b></p>
<p>This role is a great fit for candidates with experience in:</p>
<p>Customer service or call center roles</p>
<p>Retail or hospitality environments</p>
<p>Cash handling or payment-related positions</p>
<p>Sales or customer-facing roles</p>
<p>Many successful Collections team members come from customer service backgrounds and build long-term careers in financial services.</p>
<p></p><p><b>Career Growth Opportunities</b></p>
<p>This position is an excellent entry point into our Collections team.</p>
<p>Opportunities to advance through our <b>Collections career path with increasing responsibility and pay.</b></p>
<p>Team members may grow into roles such as:</p>
<p>Collections Representative II</p>
<p>Senior Collections Specialist</p>
<p>Collections Leadership roles</p>
<p></p><p><b>Compensation &amp; Benefits</b></p>
<p>We offer a competitive compensation and benefits package, including:</p>
<p> <b>$18&ndash;$22 per hour depending on experience</b></p>
<p>Medical (BCBSM PPO &amp; HMO options) with employer contribution
</p><p>Dental insurance with employer contribution</p>
<p>Vision coverage</p>
<p>401(k) with employer match</p>
<p>Generous Paid Time Off</p>
<p><b>Paid Federal Holidays</b></p>
<p>Professional development opportunities</p>
<p>Supportive, team-oriented work environment</p>
<p></p><p><b>Make a Meaningful Impact</b></p>
<p>At Chief Financial Credit Union, our Collections team plays a key role in helping members navigate financial challenges and regain stability.</p>
<p>If you&rsquo;re looking for a role where you can <b>help people, build valuable skills, and grow your career</b>, apply today.</p>
<p></p><p><b>Keywords:</b><br>
Collections Representative, Customer Service Representative, Call Center, Member Solutions, Financial Services, Account Resolution, Payment Plans, Banking, Credit Union</p></div><p></p>

Collection Representative I

Sunrise Senior Living

<div>:
<p><b>
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.</b></p><div></div><p><b><br>
Sunrise Senior Living was again certified as a Great Place to Work&reg; by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.</b></p>
COMMUNITY NAME: New Jersey Metro - Morris County, Morris Plains, NJ Job ID: 2026-240413 JOB OVERVIEW: The Area Human Resources Manager is responsible for managing Human Resource and programs to include recruitment, new hire onboarding/orientation, HR Compliance, staff records, team member engagement and general HR support for multiple senior living communities operating within a regional area. The Area HR Manager will be on-site in their assigned communities to effectively support the human resource needs of each community. RESPONSIBILITIES &amp; QUALIFICATIONS: Job Description
<br>
<h2 class="jobSectionHeader"><b>Essential Duties</b></h2>
<p>
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:</p>
<h3 class="jobSectionHeader"><b>Recruitment Process</b></h3>
<ul><li>Partner with leadership team by championing the overall recruitment process.</li>
<li>Prepare and host job fairs, including advertisement, interview scheduling, and ensuring Department leaders are in attendance to interview qualified candidates.</li>
<li>Post positions and process candidates in the Applicant Tracking System (ATS).</li>
<li>Conduct candidate screening and interview qualified candidates.</li>
<li>Responsible for employment process per Sunrise Hiring Standards including background screenings, state/provincial/regulatory required screenings, setup drug/occupational health screens per Federal, State/Province, and Local regulations and Sunrise policy.</li>
<li>Conduct license verifications and other required verifications per Federal, State/Province, and Local regulations and Sunrise policy.</li>
</ul><h3 class="jobSectionHeader"><b>Team Member Onboarding and Team Member Management</b></h3>
<ul><li>Champion the team member on-boarding and welcome orientation process.</li>
<li>Ensure new team members are introduced to the community, set up with online training and facilitate system access and walkthroughs of key company applications (Workday, Amplify, OnShift, MyFlexpay, etc.).</li>
<li>Create and maintain team member personnel information in appropriate systems; Human Resources Information System (HRIS), ATS, Provider Trust.</li>
<li>Maintain physical and digital personnel files and records according to Federal and State/Provincial regulations and Sunrise policy.</li>
<li>Ensure that all team member changes (status, position information, pay, Leave of Absence, etc.) are entered into the appropriate systems accurately and in a timely manner.</li>
<li>Process and manage unemployment and worker&rsquo;s compensation claims and update claim activity as necessary.</li>
</ul><h3 class="jobSectionHeader"><b>Quality Assurance, Safety and Regulatory Requirements</b></h3>
<ul><li>Develop a thorough working knowledge of current and evolving state/province and federal regulations and ensure HR Compliance controls are followed in accordance with company policy and applicable regulations.</li>
<li>Maintain and organize audit materials and information for audit review.</li>
<li>Partner with community team to ensure compliance with national/provincial occupational health and safety requirements and promotion of Risk Management programs and policies.</li>
<li>Practice safety procedures at all times including use of Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li>
</ul><h3 class="jobSectionHeader"><b>Training, Leadership and Team Member Development</b></h3>
<ul><li>Lead all Human Resources system and policy trainings for front-line staff. An active participant and presenter at monthly Town Hall staff meetings with a focus on continued education targeting key business process workflows, policies, and systems.</li>
<li>Champion HR programs and new initiatives for all TMs.</li>
<li>Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.</li>
<li>Maintain training compliance records, performance appraisal records, and ongoing data entry in Sunrise University portal.</li>
<li>Develop Team Member Engagement strategy and utilize YVC data to support the achievement of the Team Member Engagement goals and actively lead in the Engagement Planning sessions.</li>
<li>Coordinate the community performance management process and reporting. Process annual merit increases.</li>
<li>Be the HR partner to Department Coordinators when they hold their team accountable and correct actions when necessary and document for record keeping.</li><li>
Serve as a point of contact for employee relations matters, including conducting internal investigations, document findings, and support department coordinators in the application of corrective actions, ensuring compliance with Sunrise policies and applicable employment laws.</li>
<li>Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the Executive Director.</li>
<li>Keep abreast of professional developments in the field by reading and attending conferences.</li>
<li>Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li>
<li>Complete MKCC process monthly per policy.</li>
<li>Perform other duties as assigned.</li>
</ul><h2 class="jobSectionHeader"><b>Core Competencies</b></h2>
<ul><li>Highly motivated self-starter with ability to multitask and complete assignments within established timelines</li>
<li>Demonstrates good judgement, problem solving and decision-making skills</li>
<li>Proficient analytical skills</li>
<li>Strong Attention to detail</li>
<li>High personal standards for integrity, confidentiality, and professional ethics</li>
<li>Demonstrates strong verbal and written communication skills through conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message</li>
<li>Listens actively to others</li>
</ul><h2 class="jobSectionHeader"><b>Experience and Qualifications</b></h2>
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.</p>
<ul>
<li>Bachelor&rsquo;s degree preferred in business administration or related field</li>
<li>2+ years&rsquo; relevant experience in Human Resources, preferably in healthcare/Senior housing industry</li>
<li>Supervisory and management experience including hiring staff, coaching, performance management, discipline, and counseling</li>
<li>Proficiency with Microsoft Office (Windows, Word, Excel, PowerPoint, etc.)</li>
</ul>ABOUT SUNRISE:
<p>
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals &ndash; at work and in your life.</p><p></p><p><br>
We also offer benefits and other compensation that include:</p><ul><li>
Medical, Dental, Vision, Life, and Disability Plans</li><li>
Retirement Savings Plans</li><li>
Employee Assistant Program / Discount Program</li><li>
Paid time off (PTO), sick time, and holiday pay</li><li>
myFlexPay offered to get paid within hours of a shift</li><li>
Tuition Reimbursement</li><li>
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee&rsquo;s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>
Some benefits have eligibility requirements</li></ul><p><b><i>
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work&reg;</i></b></p>
PRE-EMPLOYMENT REQUIREMENTS:
<div>
Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required. Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities.</div>
COMPENSATION DISCLAIMER:
<div>
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).</div></div>

Area Human Resources Manager New Jersey Metro Market Morris County

<div>:
<p><b>
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.</b></p><div></div><p><b><br>
Sunrise Senior Living was again certified as a Great Place to Work&reg; by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.</b></p>
COMMUNITY NAME: New Jersey Metro South Job ID: 2026-240412 JOB OVERVIEW: The Area Human Resources Manager is responsible for managing Human Resource and programs to include recruitment, new hire onboarding/orientation, HR Compliance, staff records, team member engagement and general HR support for multiple senior living communities operating within a regional area. The Area HR Manager will be on-site in their assigned communities to effectively support the human resource needs of each community. RESPONSIBILITIES &amp; QUALIFICATIONS: Job Description
<br>
<h2 class="jobSectionHeader"><b>Essential Duties</b></h2>
<p>
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:</p>
<h3 class="jobSectionHeader"><b>Recruitment Process</b></h3>
<ul><li>Partner with leadership team by championing the overall recruitment process.</li>
<li>Prepare and host job fairs, including advertisement, interview scheduling, and ensuring Department leaders are in attendance to interview qualified candidates.</li>
<li>Post positions and process candidates in the Applicant Tracking System (ATS).</li>
<li>Conduct candidate screening and interview qualified candidates.</li>
<li>Responsible for employment process per Sunrise Hiring Standards including background screenings, state/provincial/regulatory required screenings, setup drug/occupational health screens per Federal, State/Province, and Local regulations and Sunrise policy.</li>
<li>Conduct license verifications and other required verifications per Federal, State/Province, and Local regulations and Sunrise policy.</li>
</ul><h3 class="jobSectionHeader"><b>Team Member Onboarding and Team Member Management</b></h3>
<ul><li>Champion the team member on-boarding and welcome orientation process.</li>
<li>Ensure new team members are introduced to the community, set up with online training and facilitate system access and walkthroughs of key company applications (Workday, Amplify, OnShift, MyFlexpay, etc.).</li>
<li>Create and maintain team member personnel information in appropriate systems; Human Resources Information System (HRIS), ATS, Provider Trust.</li>
<li>Maintain physical and digital personnel files and records according to Federal and State/Provincial regulations and Sunrise policy.</li>
<li>Ensure that all team member changes (status, position information, pay, Leave of Absence, etc.) are entered into the appropriate systems accurately and in a timely manner.</li>
<li>Process and manage unemployment and worker&rsquo;s compensation claims and update claim activity as necessary.</li>
</ul><h3 class="jobSectionHeader"><b>Quality Assurance, Safety and Regulatory Requirements</b></h3>
<ul><li>Develop a thorough working knowledge of current and evolving state/province and federal regulations and ensure HR Compliance controls are followed in accordance with company policy and applicable regulations.</li>
<li>Maintain and organize audit materials and information for audit review.</li>
<li>Partner with community team to ensure compliance with national/provincial occupational health and safety requirements and promotion of Risk Management programs and policies.</li>
<li>Practice safety procedures at all times including use of Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li>
</ul><h3 class="jobSectionHeader"><b>Training, Leadership and Team Member Development</b></h3>
<ul><li>Lead all Human Resources system and policy trainings for front-line staff. An active participant and presenter at monthly Town Hall staff meetings with a focus on continued education targeting key business process workflows, policies, and systems.</li>
<li>Champion HR programs and new initiatives for all TMs.</li>
<li>Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.</li>
<li>Maintain training compliance records, performance appraisal records, and ongoing data entry in Sunrise University portal.</li>
<li>Develop Team Member Engagement strategy and utilize YVC data to support the achievement of the Team Member Engagement goals and actively lead in the Engagement Planning sessions.</li>
<li>Coordinate the community performance management process and reporting. Process annual merit increases.</li>
<li>Be the HR partner to Department Coordinators when they hold their team accountable and correct actions when necessary and document for record keeping.</li><li>
Serve as a point of contact for employee relations matters, including conducting internal investigations, document findings, and support department coordinators in the application of corrective actions, ensuring compliance with Sunrise policies and applicable employment laws.</li>
<li>Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the Executive Director.</li>
<li>Keep abreast of professional developments in the field by reading and attending conferences.</li>
<li>Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li>
<li>Complete MKCC process monthly per policy.</li>
<li>Perform other duties as assigned.</li>
</ul><h2 class="jobSectionHeader"><b>Core Competencies</b></h2>
<ul><li>Highly motivated self-starter with ability to multitask and complete assignments within established timelines</li>
<li>Demonstrates good judgement, problem solving and decision-making skills</li>
<li>Proficient analytical skills</li>
<li>Strong Attention to detail</li>
<li>High personal standards for integrity, confidentiality, and professional ethics</li>
<li>Demonstrates strong verbal and written communication skills through conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message</li>
<li>Listens actively to others</li>
</ul><h2 class="jobSectionHeader"><b>Experience and Qualifications</b></h2>
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.</p>
<ul>
<li>Bachelor&rsquo;s degree preferred in business administration or related field</li>
<li>2+ years&rsquo; relevant experience in Human Resources, preferably in healthcare/Senior housing industry</li>
<li>Supervisory and management experience including hiring staff, coaching, performance management, discipline, and counseling</li>
<li>Proficiency with Microsoft Office (Windows, Word, Excel, PowerPoint, etc.)</li>
</ul>ABOUT SUNRISE:
<p>
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals &ndash; at work and in your life.</p><p></p><p><br>
We also offer benefits and other compensation that include:</p><ul><li>
Medical, Dental, Vision, Life, and Disability Plans</li><li>
Retirement Savings Plans</li><li>
Employee Assistant Program / Discount Program</li><li>
Paid time off (PTO), sick time, and holiday pay</li><li>
myFlexPay offered to get paid within hours of a shift</li><li>
Tuition Reimbursement</li><li>
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee&rsquo;s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>
Some benefits have eligibility requirements</li></ul><p><b><i>
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work&reg;</i></b></p>
PRE-EMPLOYMENT REQUIREMENTS:
<div>
Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required. Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities.</div>
COMPENSATION DISCLAIMER:
<div>
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).</div></div>

Area Human Resources Manager New Jersey Metro South

<div>:
<p><b>
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.</b></p><div></div><p><b><br>
Sunrise Senior Living was again certified as a Great Place to Work&reg; by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.</b></p>
COMMUNITY NAME: New Jersey Metro North - Bergen County Job ID: 2026-240416 JOB OVERVIEW: The Area Human Resources Manager is responsible for managing Human Resource and programs to include recruitment, new hire onboarding/orientation, HR Compliance, staff records, team member engagement and general HR support for multiple senior living communities operating within a regional area. The Area HR Manager will be on-site in their assigned communities to effectively support the human resource needs of each community. RESPONSIBILITIES &amp; QUALIFICATIONS: Job Description
<br>
<h2 class="jobSectionHeader"><b>Essential Duties</b></h2>
<p>
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:</p>
<h3 class="jobSectionHeader"><b>Recruitment Process</b></h3>
<ul><li>Partner with leadership team by championing the overall recruitment process.</li>
<li>Prepare and host job fairs, including advertisement, interview scheduling, and ensuring Department leaders are in attendance to interview qualified candidates.</li>
<li>Post positions and process candidates in the Applicant Tracking System (ATS).</li>
<li>Conduct candidate screening and interview qualified candidates.</li>
<li>Responsible for employment process per Sunrise Hiring Standards including background screenings, state/provincial/regulatory required screenings, setup drug/occupational health screens per Federal, State/Province, and Local regulations and Sunrise policy.</li>
<li>Conduct license verifications and other required verifications per Federal, State/Province, and Local regulations and Sunrise policy.</li>
</ul><h3 class="jobSectionHeader"><b>Team Member Onboarding and Team Member Management</b></h3>
<ul><li>Champion the team member on-boarding and welcome orientation process.</li>
<li>Ensure new team members are introduced to the community, set up with online training and facilitate system access and walkthroughs of key company applications (Workday, Amplify, OnShift, MyFlexpay, etc.).</li>
<li>Create and maintain team member personnel information in appropriate systems; Human Resources Information System (HRIS), ATS, Provider Trust.</li>
<li>Maintain physical and digital personnel files and records according to Federal and State/Provincial regulations and Sunrise policy.</li>
<li>Ensure that all team member changes (status, position information, pay, Leave of Absence, etc.) are entered into the appropriate systems accurately and in a timely manner.</li>
<li>Process and manage unemployment and worker&rsquo;s compensation claims and update claim activity as necessary.</li>
</ul><h3 class="jobSectionHeader"><b>Quality Assurance, Safety and Regulatory Requirements</b></h3>
<ul><li>Develop a thorough working knowledge of current and evolving state/province and federal regulations and ensure HR Compliance controls are followed in accordance with company policy and applicable regulations.</li>
<li>Maintain and organize audit materials and information for audit review.</li>
<li>Partner with community team to ensure compliance with national/provincial occupational health and safety requirements and promotion of Risk Management programs and policies.</li>
<li>Practice safety procedures at all times including use of Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li>
</ul><h3 class="jobSectionHeader"><b>Training, Leadership and Team Member Development</b></h3>
<ul><li>Lead all Human Resources system and policy trainings for front-line staff. An active participant and presenter at monthly Town Hall staff meetings with a focus on continued education targeting key business process workflows, policies, and systems.</li>
<li>Champion HR programs and new initiatives for all TMs.</li>
<li>Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.</li>
<li>Maintain training compliance records, performance appraisal records, and ongoing data entry in Sunrise University portal.</li>
<li>Develop Team Member Engagement strategy and utilize YVC data to support the achievement of the Team Member Engagement goals and actively lead in the Engagement Planning sessions.</li>
<li>Coordinate the community performance management process and reporting. Process annual merit increases.</li>
<li>Be the HR partner to Department Coordinators when they hold their team accountable and correct actions when necessary and document for record keeping.</li><li>
Serve as a point of contact for employee relations matters, including conducting internal investigations, document findings, and support department coordinators in the application of corrective actions, ensuring compliance with Sunrise policies and applicable employment laws.</li>
<li>Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the Executive Director.</li>
<li>Keep abreast of professional developments in the field by reading and attending conferences.</li>
<li>Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li>
<li>Complete MKCC process monthly per policy.</li>
<li>Perform other duties as assigned.</li>
</ul><h2 class="jobSectionHeader"><b>Core Competencies</b></h2>
<ul><li>Highly motivated self-starter with ability to multitask and complete assignments within established timelines</li>
<li>Demonstrates good judgement, problem solving and decision-making skills</li>
<li>Proficient analytical skills</li>
<li>Strong Attention to detail</li>
<li>High personal standards for integrity, confidentiality, and professional ethics</li>
<li>Demonstrates strong verbal and written communication skills through conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message</li>
<li>Listens actively to others</li>
</ul><h2 class="jobSectionHeader"><b>Experience and Qualifications</b></h2>
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.</p>
<ul>
<li>Bachelor&rsquo;s degree preferred in business administration or related field</li>
<li>2+ years&rsquo; relevant experience in Human Resources, preferably in healthcare/Senior housing industry</li>
<li>Supervisory and management experience including hiring staff, coaching, performance management, discipline, and counseling</li>
<li>Proficiency with Microsoft Office (Windows, Word, Excel, PowerPoint, etc.)</li>
</ul>ABOUT SUNRISE:
<p>
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals &ndash; at work and in your life.</p><p></p><p><br>
We also offer benefits and other compensation that include:</p><ul><li>
Medical, Dental, Vision, Life, and Disability Plans</li><li>
Retirement Savings Plans</li><li>
Employee Assistant Program / Discount Program</li><li>
Paid time off (PTO), sick time, and holiday pay</li><li>
myFlexPay offered to get paid within hours of a shift</li><li>
Tuition Reimbursement</li><li>
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee&rsquo;s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>
Some benefits have eligibility requirements</li></ul><p><b><i>
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work&reg;</i></b></p>
PRE-EMPLOYMENT REQUIREMENTS:
<div>
Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required. Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities.</div>
COMPENSATION DISCLAIMER:
<div>
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).</div></div>

Area Human Resources Manager New Jersey Metro Bergen County

<div>:
<p><b>
When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.</b></p><div></div><p><b><br>
Sunrise Senior Living was again certified as a Great Place to Work&reg; by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.</b></p>
COMMUNITY NAME: Atlanta Metro Area Job ID: 2026-240417 JOB OVERVIEW: The Area Human Resources Manager is responsible for managing Human Resource and programs to include recruitment, new hire onboarding/orientation, HR Compliance, staff records, team member engagement and general HR support for multiple senior living communities operating within a regional area. The Area HR Manager will be on-site in their assigned communities to effectively support the human resource needs of each community. RESPONSIBILITIES &amp; QUALIFICATIONS: Job Description
<br>
<h2 class="jobSectionHeader"><b>Essential Duties</b></h2>
<p>
As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:</p>
<h3 class="jobSectionHeader"><b>Recruitment Process</b></h3>
<ul><li>Partner with leadership team by championing the overall recruitment process.</li>
<li>Prepare and host job fairs, including advertisement, interview scheduling, and ensuring Department leaders are in attendance to interview qualified candidates.</li>
<li>Post positions and process candidates in the Applicant Tracking System (ATS).</li>
<li>Conduct candidate screening and interview qualified candidates.</li>
<li>Responsible for employment process per Sunrise Hiring Standards including background screenings, state/provincial/regulatory required screenings, setup drug/occupational health screens per Federal, State/Province, and Local regulations and Sunrise policy.</li>
<li>Conduct license verifications and other required verifications per Federal, State/Province, and Local regulations and Sunrise policy.</li>
</ul><h3 class="jobSectionHeader"><b>Team Member Onboarding and Team Member Management</b></h3>
<ul><li>Champion the team member on-boarding and welcome orientation process.</li>
<li>Ensure new team members are introduced to the community, set up with online training and facilitate system access and walkthroughs of key company applications (Workday, Amplify, OnShift, MyFlexpay, etc.).</li>
<li>Create and maintain team member personnel information in appropriate systems; Human Resources Information System (HRIS), ATS, Provider Trust.</li>
<li>Maintain physical and digital personnel files and records according to Federal and State/Provincial regulations and Sunrise policy.</li>
<li>Ensure that all team member changes (status, position information, pay, Leave of Absence, etc.) are entered into the appropriate systems accurately and in a timely manner.</li>
<li>Process and manage unemployment and worker&rsquo;s compensation claims and update claim activity as necessary.</li>
</ul><h3 class="jobSectionHeader"><b>Quality Assurance, Safety and Regulatory Requirements</b></h3>
<ul><li>Develop a thorough working knowledge of current and evolving state/province and federal regulations and ensure HR Compliance controls are followed in accordance with company policy and applicable regulations.</li>
<li>Maintain and organize audit materials and information for audit review.</li>
<li>Partner with community team to ensure compliance with national/provincial occupational health and safety requirements and promotion of Risk Management programs and policies.</li>
<li>Practice safety procedures at all times including use of Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li>
</ul><h3 class="jobSectionHeader"><b>Training, Leadership and Team Member Development</b></h3>
<ul><li>Lead all Human Resources system and policy trainings for front-line staff. An active participant and presenter at monthly Town Hall staff meetings with a focus on continued education targeting key business process workflows, policies, and systems.</li>
<li>Champion HR programs and new initiatives for all TMs.</li>
<li>Partner in the delivery and participation in Sunrise University Training and self-study programs during the required timeframe.</li>
<li>Maintain training compliance records, performance appraisal records, and ongoing data entry in Sunrise University portal.</li>
<li>Develop Team Member Engagement strategy and utilize YVC data to support the achievement of the Team Member Engagement goals and actively lead in the Engagement Planning sessions.</li>
<li>Coordinate the community performance management process and reporting. Process annual merit increases.</li>
<li>Be the HR partner to Department Coordinators when they hold their team accountable and correct actions when necessary and document for record keeping.</li><li>
Serve as a point of contact for employee relations matters, including conducting internal investigations, document findings, and support department coordinators in the application of corrective actions, ensuring compliance with Sunrise policies and applicable employment laws.</li>
<li>Attend regular meetings; Stand Up, Cross Over, Department Head, Town Hall, Quality Improvement, and others as directed by the Executive Director.</li>
<li>Keep abreast of professional developments in the field by reading and attending conferences.</li>
<li>Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li>
<li>Complete MKCC process monthly per policy.</li>
<li>Perform other duties as assigned.</li>
</ul><h2 class="jobSectionHeader"><b>Core Competencies</b></h2>
<ul><li>Highly motivated self-starter with ability to multitask and complete assignments within established timelines</li>
<li>Demonstrates good judgement, problem solving and decision-making skills</li>
<li>Proficient analytical skills</li>
<li>Strong Attention to detail</li>
<li>High personal standards for integrity, confidentiality, and professional ethics</li>
<li>Demonstrates strong verbal and written communication skills through conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message</li>
<li>Listens actively to others</li>
</ul><h2 class="jobSectionHeader"><b>Experience and Qualifications</b></h2>
<p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.</p>
<ul>
<li>Bachelor&rsquo;s degree preferred in business administration or related field</li>
<li>2+ years&rsquo; relevant experience in Human Resources, preferably in healthcare/Senior housing industry</li>
<li>Supervisory and management experience including hiring staff, coaching, performance management, discipline, and counseling</li>
<li>Proficiency with Microsoft Office (Windows, Word, Excel, PowerPoint, etc.)</li>
</ul>ABOUT SUNRISE:
<p>
Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals &ndash; at work and in your life.</p><p></p><p><br>
We also offer benefits and other compensation that include:</p><ul><li>
Medical, Dental, Vision, Life, and Disability Plans</li><li>
Retirement Savings Plans</li><li>
Employee Assistant Program / Discount Program</li><li>
Paid time off (PTO), sick time, and holiday pay</li><li>
myFlexPay offered to get paid within hours of a shift</li><li>
Tuition Reimbursement</li><li>
In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee&rsquo;s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>
Some benefits have eligibility requirements</li></ul><p><b><i>
Apply today to learn why Sunrise Senior Living is a certified Great Place to Work&reg;</i></b></p>
PRE-EMPLOYMENT REQUIREMENTS:
<div>
Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon completing and passing a drug test (which does not include marijuana) and Tuberculosis Test, and a physical evaluation and a background check where required. Covid-19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities.</div>
COMPENSATION DISCLAIMER:
<div>
Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).</div></div>

Area Human Resources Manager Atlanta Metro Market

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