member service representative

AIR ACADEMY

<div>Are you tired of the daily grind and want to start a career where you can truly make a difference?
At Air Academy Credit Union our Member Service Representatives (MSR) are our frontline heroes who make a difference in our members&rsquo; daily lives. As an MSR I, you build relationships with our members and help their dreams become a reality by providing custom caring solutions.
Recognized as a Gazette Best Workplace since 2017, we&rsquo;re committed to improving the lives of our members and communities by doing what is right, not what is easy. We want to exceed the expectations of anyone who comes our way by providing custom, caring financial solutions. With assets over $860 million and over 46,000 members, we walk alongside our members on their financial journey. Their goals are our goals and building stronger communities is what we do. Each year, AACU gives time, money, and resources to numerous community organizations, projects, and programs.
Job Responsibilities:<ul><li>
Act as a trusted advisor to help members identify their financial goals and provide tailored recommendations to increase financial well-being.</li><li>
Provides basic financial transactions to include cash handling, account opening and maintenance as well as processing loan payments.</li><li>
Responsible for building and fostering relationships with current and potential members grounded in trust and genuine interest.</li><li>
Promoting local community outreach by investing in schools, businesses, and organizations.</li><li>
Educate members on innovative technology that provides banking alternatives to manage their finances any time anywhere, at their convenience.</li><li>
Embraces and demonstrates the core values of AACU &ndash; Responsibility, Education, Inclusiveness, and Growth.</li></ul>
Core Competencies:<ul><li>
Member Focused &ndash; Our members are our number one priority and serving them with a sense of urgency is our primary focus.</li><li>
Patient &ndash; Investing time to build rapport and develop a detailed and personalized approach to achieve financial wellness.</li><li>
Compassionate &ndash; Uses active listening to work alongside our members while creating a positive and encouraging environment.</li><li>
Adaptable &ndash; Ability to change gears quickly to meet the member&rsquo;s needs.</li><li>
Decisive &ndash; Acting with confidence and providing clear solutions and goals when helping membership.</li></ul>
Job Requirements:<ul><li>
High school diploma or equivalent.</li><li>
Excellent communication and organizational skills.</li><li>
Availability to work branch hours as needed including scheduled Saturdays.</li><li>
Ability to educate and promote credit union products and services.</li><li>
Meets or exceeds individual and branch goals for referrals and closed sales.</li><li>
This position requires standing for prolonged periods of time.</li><li>
Must have a valid driver&rsquo;s license and reliable transportation.</li></ul>
Pay Information:
The pay ranges represent the low and high end of the base salary range for this position. This position is eligible for incentives based on overall performance.
Grade Value 700: $19.00 - $24.52
Training Information:
Paid training will be held at our corporate office in Colorado Springs, Monday-Friday 9:00am - 5:00pm, beginning November 17, 2025.
We love our family-like culture here at AACU. Our full-time employees enjoy a great benefits package, including paid sick and vacation days, comprehensive medical, dental, and vision plans, along with an outstanding 401K plan. Additionally, full-time employees are eligible for our tuition reimbursement program after 90 days of employment and we&rsquo;ll assist you with your professional goals. Join our team and be a part of a company whose members&rsquo; and employees&rsquo; dreams are our passion.
AACU is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, marital status, familial status, ancestry, national origin, disability, status as a protected veteran or any other status protected by local, state, or federal law. We perform pre-employment drug testing, consumer credit history checks and criminal background checks. AACU uses E-Verify to check that new hire documents are valid and fully authorized to work in the U.S. as required by federal law.</div>

Member Service Representative-1

Apple Federal Credit Union

<div></div><div><div>Why Join Apple?</div> 
Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.
Additional Workplace Highlights:<ul><li>
Named Top Workplaces by the Washington Post 2025</li><li>
Named Top Workplace USA 2025</li><li>
Named American Banker Best Credit Unions to Work For 2025</li><li>
Diverse, friendly work environment, progressive management staff</li><li>
21 branches in Northern Virginia with easy commuting distance</li><li>
New Call Center in Lynchburg, VA</li></ul><div>
Are you ready to make a difference in the lives of our members? At Apple FCU, we&rsquo;re looking for passionate individuals to join our Member Solutions Center team. As a Member Contact Center Representative, you&rsquo;ll be at the heart of our mission, providing exceptional service and support to our members. Join our newly opened call center in Lynchburg on Main Street.
What You&rsquo;ll Do:<ul><li>
Be the Hero: Assist members with their accounts via phone, answering questions, resolving issues, and providing top-notch service.</li><li>
Loan Guru: Handle a variety of loan support tasks, from payment processing to balance inquiries, ensuring our members have all the information they need.</li><li>
Product Champion: Cross-sell our amazing credit union products and services, helping members achieve their financial goals.</li><li>
Detail Detective: Maintain and update member records with precision, ensuring accuracy and thorough follow-up.</li><li>
Security Sentinel: Protect member information by following strict identity verification processes and staying vigilant against phishing attempts.</li><li>
Problem Solver: Research and investigate member inquiries, striving for first contact resolution every time.</li><li>
Mentor: Assist in training new team members, sharing your knowledge and expertise.</li></ul>
What You Bring:<ul><li>
Experience: At least one year in a financial institution or contact center, with a background in teller, lending, sales, or customer service preferred.</li><li>
Education: High school diploma or equivalent (GED).</li><li>
Skills: Excellent communication and problem-solving skills, with the ability to multi-task and pay attention to detail.</li><li>
Tech Savvy: Proficient with Microsoft Word, Windows, and Teams, and comfortable working on multiple screens</li><li>
Physical Stamina: Capable of lifting up to 25 lbs. and using standard office equipment.</li></ul>
Additional reasons to choose Apple FCU:<ul><li>
Team Spirit: Embrace our core principles of Team Up, Serve with Purpose, Challenge Yourself, and Own It.</li><li>
Fast-Paced Environment: Enjoy working in a high-volume, confidential financial institution where no two days are the same.</li><li>
Location &amp; Hours: Based at our Fairfax, VA headquarters, with hours from 9:30am-6:00pm M-F and Saturdays from 9:00am-1:00pm.</li><li>
Onsite Employee</li></ul><div>
*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.</div><div>
As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.</div><div>
All selected candidates will be subject to credit and background checks to determine employment eligibility. ***</div></div></div>

Member Contact Center Representatives- Lynchburg, VA

<div></div><div><div>Why Join Apple?</div> 
Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.
Additional Workplace Highlights:<ul><li>
Named Top Workplaces by the Washington Post 2024</li><li>
Named Top Workplace USA 2024</li><li>
Named American Banker Best Credit Unions to Work For 2024</li><li>
Diverse, friendly work environment, progressive management staff</li><li>
21 branches in Northern Virginia with easy commuting distance</li></ul><div>
Are you ready to make a difference in the lives of our members? At Apple FCU, we&rsquo;re looking for passionate individuals to join our Member Solutions Center team. As a Member Contact Center Representative, you&rsquo;ll be at the heart of our mission, providing exceptional service and support to our members.
What You&rsquo;ll Do:<ul><li>
Be the Hero: Assist members with their accounts via phone, answering questions, resolving issues, and providing top-notch service.</li><li>
Loan Guru: Handle a variety of loan support tasks, from payment processing to balance inquiries, ensuring our members have all the information they need.</li><li>
Product Champion: Cross-sell our amazing credit union products and services, helping members achieve their financial goals.</li><li>
Detail Detective: Maintain and update member records with precision, ensuring accuracy and thorough follow-up.</li><li>
Security Sentinel: Protect member information by following strict identity verification processes and staying vigilant against phishing attempts.</li><li>
Problem Solver: Research and investigate member inquiries, striving for first contact resolution every time.</li><li>
Mentor: Assist in training new team members, sharing your knowledge and expertise.</li></ul>
What You Bring:<ul><li>
Experience: At least one year in a financial institution or contact center, with a background in teller, lending, sales, or customer service preferred.</li><li>
Education: High school diploma or equivalent (GED).</li><li>
Skills: Excellent communication and problem-solving skills, with the ability to multi-task and pay attention to detail.</li><li>
Tech Savvy: Proficient with Microsoft Word, Windows, and Teams, and comfortable working on multiple screens</li><li>
Physical Stamina: Capable of lifting up to 25 lbs. and using standard office equipment.</li></ul>
Additional reasons to choose Apple FCU:<ul><li>
Team Spirit: Embrace our core principles of Team Up, Serve with Purpose, Challenge Yourself, and Own It.</li><li>
Fast-Paced Environment: Enjoy working in a high-volume, confidential financial institution where no two days are the same.</li><li>
Location &amp; Hours: Based at our Fairfax, VA headquarters, with hours from 9:30am-6:00pm M-F and Saturdays from 9:00am-1:00pm.</li><li>
Onsite Employee</li></ul><div>
*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.</div><div>
As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.</div><div>
All selected candidates will be subject to credit and background checks to determine employment eligibility. ***</div></div></div>

Immediate Openings- Member Contact Center Representative I/II

Vantage Credit Union

<div><h1 class="jobSectionHeader">JOB FUNCTIONS</h1><ul><li>
Proactively and successfully meet individual performance goals while contributing to branch and credit union goal. Leverage member engagement strategies to build meaningful relationships, identify needs, and deliver personalized solutions. Actively support membership growth through referrals and community-based business development. Recommend and refer cross-sell opportunities to enhance member value and loyalty.</li><li>
Create a welcoming and engaging environment by warmly greeting all individuals upon arrival and expressing appreciation as they depart. Use these interactions as opportunities to build rapport, reinforce our brand promise, and identify potential member needs. Ensure public areas reflect our brand image and are consistently stocked and maintained to support a positive member experience.</li><li>
Support members with a wide range of account and loan inquiries, including but not limited to completing fraud forms, processing wire transfers, issuing instant cards, and closing accounts. Ensure efficient and accurate service to maintain smooth branch operations and a positive member experience.</li><li>
Assign new loan applications, deposit applications, and member referrals to appropriate team members, ensuring timely and effective follow-up. Develop and implement personalized onboarding action plans to support new members in their financial journey</li><li>
Responsible for performing cash advances, bond cashing, coin machine usage and transactions, and PTM related issues as the primary point of contact.
</li><li>Utilize the cash recycler to meet member needs and perform routine member transactions as needed.
</li><li>Assist with completing systems testing as required</li><li>
Complete daily and monthly tasks such as the branch inspection log, vault balancing, end of day branch balancing, instant issue balancing, alarm testing, branch audits.</li><li>
Order monthly branch supplies to ensure adequate inventory of materials and resources within budget guidelines.
</li><li>Coordinate branch scheduling, including appointment setting, walk-in member flow, and staff coverage for lunches, vacations, and PTO. Maintain and update the branch calendar to ensure optimal staffing and seamless daily operations. Utilize an appointment scheduling tool to streamline scheduling processes and support leadership with calendar management, enhancing team efficiency and the overall member experience.</li><li>
Assist branch management with opening and closing the building, ensuring the secure and timely opening and closing of the branch/building, following established procedures to maintain safety and operational readiness. Perform daily security checks and secure all access points at the end of the day.</li><li>
Comply with credit union policies and government regulations by securely maintaining member information and records, coordinating efforts with audit, retail operations, compliance, credit resolutions, centralized lending, and quality assurance. Always maintain confidentiality.</li><li>
Performs other tasks as assigned.</li></ul>
KNOWLEDGE<ul><li>
Possesses ability for independent thinking that allows for identification of problems and corresponding solutions. Develops and executes action plans where needed.</li><li>
Possesses a thorough knowledge of credit union operations, including loan and deposit products and departmental operations.</li><li>
Keeps current with industry trends and changes in regulations.</li><li>
Sensitive to the credit union philosophy, understands the difference between a credit union and a bank, and works with members based on their individual needs.</li></ul> 
SKILLS 
<ul><li>
Time Management &ndash; Has the ability to process a large volume of work while maintaining member service standards. Possesses good ability to organize work, plan activities, prioritize tasks and meet deadlines/standards for work assigned. Must be flexible and have a strong ability to adapt to changing situations.</li><li>
Interpersonal Skills &ndash; Interacts professionally and positively with others, cultivating positive relationships that further the goals of the credit union and meet member needs. Uses tact and diplomacy in difficult situations, approaching conflicts from a positive angle and striving to find a win-win solution by using sound negotiating skills. Works well with other team members to achieve group cohesiveness and objectives.</li><li>
Accuracy &ndash; Performs tasks correctly and efficiently. Keeps teller drawer and vault within balance. Has strong attention to detail.</li><li>
Communication &ndash; Expresses self honestly, positively, and professionally in both oral and written communication. Speaks correctly and uses correct grammar and spelling in all communications.
</li><li>Dependability &ndash; Possesses strong sense of ownership and responsibility for branch&rsquo;s operations. Displays integrity and high moral responsibility.</li><li>
Technical &ndash; Displays a solid analytical ability, with the ability to be direct and ask discerning questions. Has a strong understanding of the various programs/software used in their position.</li></ul> 
EDUCATION AND EXPERIENCE
Incumbent should possess at least one year of experience in a sales or service position. At least one year of experience in a financial institution is preferred. Some college education is desirable.
Attendance of credit union industry seminars, workshops and conventions may be required. Ongoing professional development is expected.
PHYSICAL REQUIREMENTS
The position requires the following physical activities within varying environmental conditions:<ul><li>
Occasionally remaining in a stationary position which may be standing or sitting for a prolonged period of time.</li><li>
Occasional travel or moving from one office location to another or from one department to another at the headquarters building.</li><li>
Occasional lifting, moving, or adjusting objects up to 20 pounds.</li><li>
Constant communication with others through various channels including verbal, email, and chat of which the last two may require consistent use of a keyboard and mouse or another electronic device.</li><li>
Work will be in a commercially reasonable temperature-controlled environment.
</li><li>Occasional temporary exterior site review which could be in outdoor elements of wind, rain, or snow.</li></ul></div>

Front Desk Attendant

Black Hills Federal Credit Union

<div>Who We Are
We have the fundamental belief that we, as an organization, can and will improve lives. Rooted in the centuries-old credit union philosophy of people helping people, we maintain a simple premise. Those we interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. We must not accept less if we are to fulfill our mission, &quot;We Improve Lives.&quot; This mission empowers us to serve the greater good and to make a difference in our world. Our cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members.
At Black Hills Federal Credit Union (BHFCU), we&rsquo;re committed to improving the lives of our members every day, and we look for people who share that passion. Don&rsquo;t have a ton of financial industry experience? No problem. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.
General Purpose:
Responsible for providing outstanding lending and member service while actively encouraging and educating members on utilization of ITMs and other credit union products and services.
Essential Duties/Responsibilities:<ul><li>
Welcome members to the Branch and guide them to the ITMs when appropriate. Provide education for using the ITMs.
</li><li>Responsible for performing teller transactions, when appropriate, to include but not limited to change orders and business deposits.
</li><li>Perform member service tasks on a daily basis to include but not limited to: opening new consumer memberships, new youth memberships, maintenance of all account types, credit card applications, assisting members with online banking support, instant issue and member select PIN requests, quick draw loans, wire transfers, notaries, ordering checks, address and phone number updates, opening certificates and sub share accounts, changing account types, funding both personal and auto loans, and closing memberships.
</li><li>Responsible for providing information and taking applications for a variety of consumer loans including auto and recreational vehicle loans, personal loans, credit cards, and secured loans following Credit Union procedures and policies. Follow-up and maintain pending loan queue. Maintain loan information and follow-up documentation. Assist members with loan payment issues.
</li><li>Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the Teller, Member Services, and Lending functions.
</li><li>Responsible for obtaining clear title to collateral and dealing knowledgably with all title and CPI issues. Assist members with CPI issues.</li><li>
Educate and inform members of all BHFCU products and services, and cross-sell when applicable, using the ENGAGE model. Make referrals when appropriate.</li><li>
Performance expectations to meet appropriate production goals.</li></ul><h1 class="jobSectionHeader">
Other Duties/Responsibilities:</h1><ul><li>
Maintain account accuracy by working various reports, workflows, and projects as requested.
</li><li>When applicable, request members to bring accounts positive and to maintain minimum balance requirements. Request members make payments on delinquent loans or over-the-limit-credit card balances.</li><li>
Provide coverage at other Branch locations, in the contact center, or through other channels as needed.</li><li>
Build relationships with local businesses and community organizations with the direction of the Branch Manager or Market VP.
</li><li>Perform other duties as may be assigned.</li></ul>
Job Knowledge:<ul><li>
Knowledge of laws and regulations affecting teller, member service, and lending transactions.
</li><li>Knowledge of general ledger accounts pertinent to the department.</li><li>
Knowledge of the credit union's products and services.</li><li>
Knowledge of organization's policies/procedures and Credit Union's service philosophy.
</li><li>Knowledge of safety and security programs includes but not limited to information security, alarms, robberies, bomb threats and extortion.</li><li>
Knowledge of Credit Union's in-house computer system, Internet, and any relevant software programs.</li><li>
Knowledge and delivery of the ENGAGE model.</li><li>
Knowledge of opening and closing procedures.</li></ul>
Job Qualifications (Skills):
BHFCU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following list outlines the physical considerations that are normally encountered in this job.<ul><li>
Vision: A sighted person to handle cash transactions and verify financial transactions. Ability to complete necessary paperwork.</li><li>
Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.</li><li>
Manual Dexterity: Ability to perform necessary computer-related input.</li><li>
Physical Mobility: Must be able to man teller window and remain standing for prolonged periods of time.
<ul><li>Ability to carry bags of coin or other items up to 30 lbs. occasionally throughout the day.</li><li>
Ability to work flexible hours
</li></ul></li></ul>Job Qualifications (Ability):<ul><li>
Ability to understand and follow complex written and verbal instructions and disseminate that knowledge in a clear and understandable format to others.</li><li>
Ability to operate multiple monitors and software systems simultaneously without interfering with member service.
</li><li>Ability to express oneself clearly and concisely, both orally and in writing.</li><li>
Ability to interact positively with co-workers, management, and the public to promote a team effort and maintain a positive attitude even under extreme pressure.</li><li>
Ability to prepare and maintain confidential records and reports.
</li><li>Ability to produce a high volume of work in a timely manner that is accurate, complete, and of high quality. Ability to prioritize work. Ability to handle multiple tasks simultaneously.</li><li>
Ability to analyze out-of-balance situations, statistics, and financial data. Gather, assemble, correlate, and interpret facts and develop solutions.</li><li>
Ability to work within standardized guidelines with latitude to make decisions and take initiative to resolve problems even in unique circumstances.</li><li>
Ability to use a rational and organized approach to completing tasks.</li></ul>
Job Qualifications (Education/Experience) - Job Levels:
Member Experience Consultant I<ul><li>
Two-year college level of language, math and reasoning skills or equivalent experience. Zero to two years of relevant experience preferred. Meets the essential job duties/responsibilities, job knowledge, and job qualifications. Formal training should be supplemented with continuing education.</li><li>
Performance expectations to meet Tier I production goals.</li></ul>
Member Experience Consultant II<ul><li>
Two-year college level of language, math and reasoning skills. Two to five years of relevant experience preferred. Formal training should be supplemented with continuing education.</li><li>
Meets all qualifications for a Member Experience Consultant I
</li><li>Have an elevated understanding of all knowledge requirements (refer to job knowledge).</li><li>
Responsible for opening IRAs, business accounts, estate accounts, and trust accounts.</li><li>
Responsible for providing information and taking applications for all loans required of an MXC I, and home equity loans, home improvement loans, mobile home loans and business loans following Credit Union procedures and policies.</li><li>
Performance expectations to meet Tier II production goals.</li></ul>
Member Experience Consultant III<ul><li>
Four-year college level of language, math, and reasoning skills. Five to seven years of experience in lending and member service (or equivalent) is required. Formal training should be supplemented with continuing education.
</li><li>Meets all qualifications for a Member Experience Consultant II.</li><li>
Have an advanced understanding of all knowledge requirements (refer to job knowledge).</li><li>
Performance expectations to meet Tier III production goals.</li></ul>
Member Experience Consultant IV<ul><li>
Four year-college level of language, math, and reasoning skills. Seven or more years of experience in lending and member services is required; equivalent experience in the financial services industry may be considered. Formal training should be supplemented with continuing education.
</li><li>Meets all qualifications for a Member Experience Consultant III
</li><li>Have an expert understanding of all knowledge requirements (refer to job knowledge).</li><li>
Ability to effectively communicate with all levels of the organization and with outside parties.</li><li>
Assist in ensuring procedures are up to date by informing the appropriate staff or updating procedures as requested by supervisor.</li><li>
Acts as a back-up to the Branch manager, if requested.
</li><li>Performance expectations to meet Tier IV production goals.</li></ul>
Production/Business Track<ul><li>
Ability to take applications for commercial/business loans. Gather documentation as needed to support the deposit and/or lending needs of the business member.</li><li>
Seek opportunities to expand Credit Union relationships by actively recruiting business customers and pursuing a business development relationship with the business and their employees.
</li></ul>Leadership Track<ul><li>
Working knowledge of management techniques to enhance staff productivity and serve as a mentor to peers.
</li><li>Ability to work within established guidelines with latitude to make decisions and take initiative to resolve problems or unique circumstances.
</li><li>Ability to build trusted relationships and promote collaboration with peers. Maintains a professional, friendly, and courteous manner.
</li></ul>Working Conditions:
Material and Equipment Involved
<ul><li>Interactive Teller Machines</li><li>
Drive-up Equipment</li><li>
In-House Computer System</li><li>
Multi-functional Device
</li><li>Instant Issue Machine</li><li>
10-Key Calculator
</li><li>Self-service Coin Machine</li><li>
Coin Counter / Sorter / Roller
</li><li>Currency Counter
</li><li>Scanner</li><li>
ZON Terminal</li><li>
In-House instant messaging system
</li><li>Salesforce
</li></ul>Work Environment/Physical Activities
Occasional travel to one of BHFCU&rsquo;s branch locations or attendance at community events may be required.
Job requires limited physical effort. It is primarily a desk assignment. Work is performed within a highly structured and closely supervised environment. Ability to function in a fast-paced area. Ability to handle multiple tasks simultaneously. Work creates normal fatigue daily. Work creates moderate stress during certain periods during daily routine. Job does not have specific volume and pace of work standards except that the job requires that members be served in the timeliest manner possible. Job requires extensive member contact on a continual basis. The job calls for a high degree of mental concentration to interpret and act upon a wide range of situations. The job requires a degree of attention to detail.
Physical Requirements
Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 5 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day. Must be able to work extended hours whenever required or requested by management. Must by capable of regular, reliable and timely attendance.
Working Conditions
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.
Mental and/or Emotional Requirements
Must be able to perform job functions with supervision and work effectively either on own or as part of a team. Must be able to read and carry out various instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines/requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on confidential matters.
Notice: This job description is not intended to be, nor should it be construed as, a contract or guarantee of employment. Black Hills Federal Credit Union adheres to all federal and state labor laws regarding termination and probationary periods. This position is also subject to all the personnel policies of Black Hills Federal Credit Union. Changes may be made to this job description at any time by the President. Black Hills Federal Credit Union is an equal opportunity employer.
Black Hills Federal Credit Union is an equal opportunity employer. All applicants will receive consideration without regard to age, race, color, sex, sexual orientation, genetic information, religion, national origin, disability, veteran status, or any other status or condition protected by state or federal law. BHFCU will provide reasonable accommodation to qualified persons with a disability but who are otherwise able to perform the essential functions of the job</div>

Member Experience Consultant l

Hugo's Express Car Wash

Job Details Job Location: Express Wash 703 - Asheboro, NC Position Type: Full Time Salary Range: $13.00 Hourly Job Shift: Any Job Category: Sales Hugo's Express Car Wash Crew Member FLSA Status: Non-Exempt Shift: First Reports to: Assistant Manager Supervisory Responsibilities: Yes Summary To enhance the customer experience and assist in daily operations of the car wash through service excellence. This is an entry level position in a fast paced environment that involves multitasking and customer service. Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications <ul> <li> High School Diploma or Equivalent </li> <li> Reliable Transportation </li> </ul> Knowledge, Skills and Abilities <ul> <li> Customer Service </li> <li> Communication Skills </li> <li> Mechanical Aptitude </li> <li> Proficient with Microsoft Office (Excel, Work and Outlook) </li> </ul> Supervisory Responsibilities <ul> <li> Responsible for direct supervision of the car wash service team. </li> </ul> Essential Functions <ul> <li> Direct guests to entrance of the prep station and/or guide automobile onto conveyor </li> <li> Prep front and rear of vehicle using brush and detergent </li> <li> Activate wash mechanism and observes operation to detect operational issues with a focus on safety and service always </li> <li> Assist guests at pay station with product and services </li> <li> Greet and talk with guests after their wash is complete </li> <li> Ensure car quality </li> <li> Assist with the operations to open and close the operation including cleaning </li> </ul> Physical Demands <ul> <li> Must be able to lift up to 30-50 pounds frequently </li> </ul> The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time. Qualifications Qualification Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Minimum Qualifications <ul> <li> High School Diploma or Equivalent </li> <li> Reliable Transportation </li> </ul> Required <ul></ul> Preferred <ul></ul> Job Industries <ul><li> Customer Service </li></ul><img src="https://www.jobg8.com/Tracking.aspx?v664xeHPeore63g5CTtr6WZmMe%2f%2bqe93m" width="0" height="0" />

Hugo's 703 Express Car Wash Crew Member

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Member Service Representative-1

Member Contact Center Representatives- Lynchburg, VA

Immediate Openings- Member Contact Center Representative I/II

Front Desk Attendant

Front Desk Attendant

Member Experience Consultant l

Hugo's 703 Express Car Wash Crew Member