member service representative

DATCU Credit Union

<div><p>DATCU is currently looking for a Member Service Representative. If you are a friendly, customer-oriented individual with cash handling and banking experience, this would be a great opportunity for you! If you are interested, please read more below!</p><p>
</p><p>About DATCU:</p><p>
DATCU was founded in 1936. We are a not for profit financial institution that helps to make a difference in the community. We encourage our employees growth and hire from within. We offer great benefits such as health insurance, 3+ weeks of paid time off, paid holidays, and a 401k plan. You'll be provided with a positive work environment and you'll feel like part of a family. We've also been named one of the best companies to work for in Texas!</p><p>
</p><p>Average Day on the Job:</p><p>
As a Member Service Representative, you will be interacting with our members on a day to day basis. Opening/closing members accounts, starting loan applications, and processing their transactions. You will provide excellent customer service through the lobby and drive thru. At the end of each day, you'll balance your drawer and verify totals. The goal of this position is to ensure our members are promptly and professionally served. This position offers a staring hourly rate of $18/hr.</p><p>
</p><p>Work Schedule:</p><p>
This is a 40 hour per week, full time position, with rotating Saturdays. Work times are between 8:45am - 5:15pm Monday through Friday, and 8:45am 12:15pm on Saturdays.</p><p>
</p><p>Ready to join our team?</p><p>
If this job sounds like a great fit for you, then please fill out our quick online application! We will follow up with you via email/phone regarding the position and what the next steps will be.</p><p>
Job Requirements:</p><ul><li>
1 year of banking experience</li><li>
Excellent customer service skills</li><li>
Cash handling</li><li>
Attention to detail</li><li>
Computer skills</li></ul><p>
</p><p>Equal Opportunity Employer / Veterans / Disabled</p><p>
Bilingual a plus.</p></div>

Member Service Representative

Financial Plus Credit Union

<div>Description:
<p><b>
Job Title: </b>Member Service Representative</p><p><b>
Reports to: </b>Branch Manager</p><p><b>
Hours per Week: </b>38 &ndash; Hourly Position</p><p><b>
Pay:</b> $18.00 - $20.00/hr. Plus incentive pay</p><p><b>
Company Summary:</b></p><p>
Welcome to Financial Plus Credit Union (FPCU) &ndash; 'The Place where it&rsquo;s Possible.'</p><p>
At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact.</p><p>
Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU &ndash; where you aren&rsquo;t just making a living but joining a PLACE where you can REACH your goals.
</p><p><b>Position Summary:</b></p><p>
To provide exceptional, excellent member service and direct the delivery of products/services by offering solutions to address members&rsquo; financial needs. Sales efforts will occur through face-to-face and outbound calls. The candidate will open, service and problem solve all various types of accounts, products and services. The candidate must be a team player with a can-do-attitude, display a high level of integrity, and possess excellent interpersonal skills. They must have an excellent record of providing outstanding member service while meeting sales and operational goals.</p><p><b>
Essential Functions &amp; Primary Responsibilities:</b></p><ul><li>
Actively and independently seeks knowledge of all products and services to effectively cross-sell, as solutions, in meeting financial needs.</li><li>
Focus on obtaining new membership through outbound calling, networking with local businesses, and other referral-based avenues.</li><li>
Responsible for the quality of new accounts opened, including attaining goals and total job standards set by the Department Manager.
</li><li>Acts as liaison between members and various departments</li><li>
Confers with members by telephone or in person to provide information about products or services</li><li>
Troubleshoot and resolve member and internal inquiries in a timely and accurate manner, communicating the resolution to affected parties</li><li>
Must comply with established policies, procedures and membership requirements when working with member&rsquo;s accounts.</li><li>
Performs duties and serves members and co-workers in accordance with our Service Standards and meets specific department/individual standards.</li><li>
Performs all duties and responsibilities of a loan interviewer, providing information on loan products and services, including calculating debit ratios and payments, quoting rates, payoffs, taking applications, and closing loans.</li><li>
Proactively solicits and asks for our members&rsquo; business to deepen relationships and to increase share growth through a variety of contacts as directed.</li><li>
Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary.</li><li>
Perform other duties as assigned</li></ul>
Requirements:
<p><b>
Qualifications:</b></p><p>
Candidate must be knowledgeable of Credit Unions products and services and demonstrate the ability to cross-sell and build deeper relationships with our membership</p><ul><li>
Strong attention to detail and accuracy</li><li>
Ability to adhere to internal policies as well as external policies and regulations set forth by the NCUA</li><li>
Be adaptable to change and embrace member service standards</li><li>
Ability to learn new tasks and processes quickly and efficiently</li></ul><p><b>
Skills and Abilities:</b></p><ul><li>
Level of trust and diplomacy is required, in addition to normal courtesy and tact</li><li>
Work involves extensive personal contact with others and is usually of a personal or sensitive nature, confidentiality and professionalism</li><li>
Working knowledge of Microsoft Outlook, Word and Excel</li><li>
Comfortable learning and adapting to new systems, processes and change</li><li>
Must be able to operate all basic office equipment</li><li>
Presents a positive and professional image to members through effective and courteous verbal and written communications</li><li>
Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation</li><li>
Ability to apply logical thinking to define problems, collect data, establish facts, draw conclusions and seek solutions for members</li></ul><p><b>
Education:</b></p><ul><li>
High School Diploma, GED equivalency or higher</li></ul><p><b>
Mathematical Skills:</b></p><ul><li>
Ability to calculate figures and amounts such as add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
</li></ul><p><b>Certifications, Licenses:</b></p><ul><li>
Must be bondable.</li><li>
Internal annual compliance testing required</li></ul><p><b>
Physical Demands &amp; Work Environment:</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Sedentary work; sitting most of the time. Exerts up to 25+ pounds of force occasionally</li><li>
The noise level in the work environment is professional and typically moderate</li></ul><p><b>
This job Description is not a complete statement of all duties and responsibilities comprising this position.</b></p></div>

Greenstate Credit Union

<div>Position Summary:
<div>
The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.</div><div></div><div><b><br>
GREENSTATE CULTURE:</b></div><div>
At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success&mdash;now and in the future&mdash;is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.</div><div><br>
</div><div><b>Hours:</b></div><div>
M-F 8:15am-5:15pm<br>
3 Saturdays a month 8:30am-12:30pm</div><div></div><div><br>
Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.</div>
Essential Duties and Responsibilities:
<div>
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:</div><ul><li>
Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.</li><li>
Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.</li><li>
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.</li><li>
Ensures confidentiality of member information.</li><li>
Supports a diverse and inclusive work environment.</li><li>
Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.</li><li>
Makes weekly outbound service calls to members.</li><li>
Answers member questions or refer members to appropriate departments or supervisors.</li><li>
Assists with member account discrepancies, statement problems, complaints and escalates as necessary.</li><li>
Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.</li><li>
Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.</li><li>
Maintains a satisfactory balancing record.</li><li>
Educates members and staff of the features and benefits of all our products and services.</li><li>
Refers products and services that benefit members to achieve team goals.</li><li>
Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.</li><li>
Processes mail and night deposit transactions.</li><li>
Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.</li><li>
Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.</li><li>
Complete daily work including balancing and reconciliation of drawer offages.</li><li>
Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .</li><li>
Assists in security procedures. Has access to and is accountable for office keys and combinations.</li><li>
Balances, maintains, and corrects the coin machine and cash recyclers.</li><li>
Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.</li></ul>
Job Requirements/Expectations:
<ul><li>Interpersonal skills to represent the Credit Union in a positive way.</li><li>
High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.</li><li>
Thorough knowledge of deposit products and regulations.</li><li>
Accuracy in the handling of cash, recording daily transactions, and attention to detail.</li><li>
Good telephone manners and techniques.</li><li>
Ability to work with minimal direction and exercise sound judgment.</li><li>
Member account problem-solving skills.</li><li>
Proficiency with related computer applications, spreadsheets, word processing, and database applications.</li><li>
Ability to develop and maintain effective working relationships as a cohesive team.</li><li>
High school diploma or the equivalent (i.e. GED).</li><li>
Cash handling, sales, and customer service experience desired.</li><li>
Must be bondable.</li><li>
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.</li></ul>
Reporting Relationship: Reports to the Vice President/Branch Managers as assigned. Supervisory Responsibilities: This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement: GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID</div>

Harborstone Credit Union

<div>Overview:
<div>
Successful Member Service Representative act as trusted financial partners to help members exercise smart financing plans and set savings goals to manage their everyday banking to achieve financial wellbeing. Proudly advocates for the success of our cooperative by proactively doing what&rsquo;s right for the member, the cooperative achieves financial success, and can put that profit back in to our membership and communities. Inherently understands the connection of how referring Harborstone products and services to consumer and business members allows us to create thriving communities.</div><div></div><div><br>
Upholds legal, regulatory and compliance requirements unique to the role, in addition to Bank Secrecy Act, Anti-Money Laundering, OFAC, and Information Security policies and procedures. Completes annually required compliance and security awareness related courses as established by Harborstone Credit Union policies and/or practices.</div><div></div><div><br>
Effectively builds trust with members and internal staff by embodying and demonstrating the Core Values of the organization.</div><div>
Consistently advocates for Harborstone&rsquo;s members, offering opportunities for financial equity and prosperity and the tools necessary to help them thrive. Demonstrates value and difference by expertly informing our communities of effective financial products, services, and solutions to help them attain their full potential.</div><div></div><div><b><br>
Compensation:</b></div><div><b>
Minimum $22.28</b></div><div><b><br>
Maximum $31.83</b></div><div></div><div><b><br>
Placement in the pay scale will be determined by experience and qualifications.</b></div>
Responsibilities:
<ul><li>Makes appropriate recommendations and decisions for lending, deposit, and service charge requests that balance the needs of the member with the needs of the membership and promotes a growing financial cooperative.</li></ul><br>
<div></div><ul><li>
Communicate effectively in person, by phone, or by email.</li></ul><br>
<div></div><ul><li>
Place and receive phone calls related to member business.</li></ul><br>
<div></div><ul><li>
Follow up with prospects and ask for their business.</li></ul><br>
<div></div><ul><li>
Participate in branch promotions as assigned.</li></ul><br>
<div></div><ul><li>
Support branch operational tasks.</li></ul><br>
<div></div><ul><li>
Conduct general account maintenance and ensure member account information is updated and accurate.</li></ul><br>
<div></div><ul><li>
Complete basic transactional needs as needed to support member experience.</li></ul><br>
<div></div><ul><li>
Manage member concerns and understand escalation process when needed.</li></ul><br>
<div></div><ul><li>
Maintain foundational understanding of all consumer and business-related products and services to effectively refer products and services to members.</li></ul><br>
<div></div><ul><li>
Perform teller transactions and maintain cash drawer within prescribed cash limits and meet cash balancing requirements.</li></ul>
Qualifications:
<ul><li>Demonstrates problem solving and critical thinking skills by leveraging resources effectively to meet members&rsquo; needs.</li></ul><br>
<div></div><ul><li>
Well-versed with credit cards and ability to uncover needs and accept applications.</li></ul><br>
<div></div><ul><li>
Well-versed with consumer loans and preapproval offers with ability to complete applications and processes.</li></ul><br>
<div></div><ul><li>
Knowledgeable in mortgage products and services with ability to refer members appropriately.</li></ul><br>
<div></div><ul><li>
Demonstrates Member Experience behavior expectations and utilizes Member Experience tools.</li></ul><br>
<div></div><ul><li>
Ability to support training efforts within the branch teams, as applicable.</li></ul><br>
<div></div><ul><li>
Understand the process of notary, medallion stamps, and signature guarantee services.</li></ul><br>
<div></div><ul><li>
Leverages external financial educational resources.</li></ul><br>
<div></div><ul><li>
Knowledge of Harborstone and Business Partner&rsquo;s/Vendor&rsquo;s/CUSO&rsquo;s partnership and processes.</li></ul><br>
<div></div><ul><li>
Understand Harborstone&rsquo;s 5-Year Strategic Plan, yearly Business Plan and Thematic Goal and the strategies required to achieve successful results for the cooperative.</li></ul><br>
<div></div><ul><li>
Deliberately works to develop and cultivate a growth mindset.</li></ul><br>
<div></div><ul><li>
Ability to understand, leverage, and build upon key strengths to help in the overall success of the cooperative as part of ongoing personal and professional development.</li></ul><div></div><div><i><br>
Please note that a job description does not in any way identify ALL functions and/or responsibilities of the role. The position will support and/or provide service or value where needed.</i></div><div></div><div><b><br>
Education/Experience/Certification:</b></div><ul><li>
Graduated with a high school diploma.</li></ul><br>
<div></div><ul><li>
At least one-year experience in retail or customer service field with proficiency in Microsoft Office Suite and other computer related skills.</li></ul><div></div><div><b><br>
Physical Considerations:</b></div><ul><li>
Must be able to effectively read, write, and listen as well as communicate verbally, electronically and in written form with employees, members, board members, vendors, and the general public as required.</li></ul><br>
<div></div><ul><li>
May be asked to handle, move, and/or carry large boxes of supplies weighing up to 25 pounds.</li></ul><br>
<div></div><ul><li>
May require stooping, bending, squatting, and reaching for limited periods of time.</li></ul><br>
<div></div><ul><li>
May require sitting and standing for long periods of time.</li></ul></div>

Wauna Credit Union

<div>Description:
<p>
This position is directly responsible for the needs of our members in the lobby. The primary responsibility is to use The Member Advantage&trade; sales and service principles while greeting and serving members, providing &ldquo;hip-to-hip&rdquo; service in a consultative manner. Position is an introductory role to Wauna and will consistently refer products and services to members to contribute to attainment of CU goals, but is not required to meet sales goals. Position will assist members with: transactions and questions; deposit and loan accounts and services; escalate complaints, member related concerns, procedural and policy concerns and account problems to the appropriate supervisor or department. This is a non-exempt position.</p>
Requirements:
<ul><li>High School diploma or GED equivalent.</li><li>
At least one year of experience dealing with cash and/or general public contacts.</li></ul><p>
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Physical Demands: While performing the duties of this job, the employee is frequently required to stand and walk; sit; use hands to finger, handle, or feel; and to talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.</li><li>
Mental Demands: Continuous alertness to ensure accuracy; performance of basic numerical calculations including decimals; reading, writing, comprehend and analyzing; use of sound and mature judgement, reasoning, and patience; work on several tasks simultaneously and be well- organized in a fast paced environment. Frequent use of problem solving, negotiating and cross selling of products and services.</li><li>
Work Environment: The noise level in the work environment is usually moderate. Exposed to hazard of robbery (training provided to minimize risk). Works near moving mechanical parts of standard office equipment. Occasional exposure to common chemicals used within an office.</li><li>
Work Hours: This job can typically be done within a Monday thru Saturday schedule; however, based on events, there will be times when evening and weekend work is required with little or no notice.</li></ul></div>

Heartland Credit Union

<p>&ldquo;Choose a job you love, and you will never have to work a day in your life&rdquo; &ndash; Confucius</p><p>Employment with Heartland is unique and rewarding. Working here, you have the opportunity to collaborate with a diverse and inclusive team of caring, passionate, and fun-loving coworkers while changing our members lives through helping them make healthier financial decisions.</p><p>In our Member Service Representative role, you'll learn skills that will benefit you throughout your Heartland career while encouraging you to dream big.</p><p><b>What you will be doing:</b></p><ul><li>Providing quality service to members, potential members and coworkers</li><li>Accurately and efficiently processing deposits, payments, withdrawals, cashed checks, etc. and performing miscellaneous operation duties in accordance with established policies and procedures</li><li>Engaging with members by recognizing needs and educating them on appropriate credit union services</li><li>Understanding the technology that is available to the members and demonstrating how to use it</li><li>Identifying fraudulent activity and notifying management</li></ul><p><b>What you will need:</b></p><ul><li>High school diploma or equivalent (i.e. GED) or equivalent experience</li><li>Excellent communication skills with the ability to adjust your communication style to your audience</li><li>A positive attitude and strong desire to help others</li><li>Strong computer skills</li><li>Ability to promote a professional image of the credit union at all times</li></ul><p><b>Why Heartland?</b></p><p>Following the credit union principle of people helping people, we invest in our employees and enrich their lives through benefits, including but not limited to:</p><ul><li>Comprehensive medical, dental, and vision plans</li><li>Access to multiple online, learning platforms</li><li>Job progression and enrichment</li><li>40 hour work week (for full-time)</li><li>Paid time off</li><li>Paid holidays</li><li>Employee recognition program</li><li>And more!</li></ul><p>Being a Heartland employee means contributing to a successful and growing team while helping members reach their financial dreams. Working here you can expect a unique and positive culture, opportunities for career advancement, a dynamic and collaborative work environment, and the ability to change our members lives.</p><p><b>All applicants should apply through our website: </b><i><b>https://www.heartlandcu.org/tools/joinourteam/</b></i></p><p><b>Do you want to take control of your future career? All applicants are welcome to schedule a guaranteed prescreen with our HR team here: </b><i><b>https://heartlandcu.coconutcalendar.com/s/NYPQWZDZ</b></i></p><ul><li><i><b>Please note, you must submit your application prior to setting up the prescreen. Prescreens do not guarantee employment.</b></i></li></ul><p>Job Type: Full-time</p><p>Pay: $17.00 - $18.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Dependent care reimbursement</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Paid training</li><li>Parental leave</li><li>Prescription drug insurance</li><li>Referral program</li><li>Tuition reimbursement</li><li>Vision insurance</li><li>Wellness program</li></ul><p>Work Location: In person</p>

SoFi

<div><div><p><b>Employee Applicant Privacy Notice</b></p>
<p><b>
Who we are:</b></p>
<div>
<p>Shape a brighter financial future with us.</p>
<p>
Together with our members, we're changing the way people think about and interact with personal finance.</p>
<p>
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. <b>Join us to invest in yourself, your career, and the financial world.</b></p>
</div></div><p><b>
The role</b></p>
<p>
As a SoFi Member Service Representative, you will be responsible for providing best-in-class service for SoFi's financial service products, including bank and investment accounts. You will support SoFi's fast-paced and high-growth environment by responding to inbound inquiries from SoFi Members across multiple communication channels, primarily phone and chat. You will play an integral role in providing strong customer service to SoFi Members by taking ownership of Member's concerns and seeing them through to resolution.</p><br>
<p></p>
<p><b>
What you'll do:</b></p>
<ul>
<li><p>Provide industry-leading customer service that leverages soft skills, balancing being efficient and ultimately leading to First Call Resolution (FCR)</p>
</li>
<li><p>Respond to customer inbound inquiries via phone, chat, and email regarding the SoFi Checking &amp; Savings, SoFi Money, Samsung Money by SoFi, and SoFi Invest products</p>
</li>
<li><p>Timely and accurately deliver information to SoFi Members while notating correspondence after each customer contact is handled</p>
</li>
<li><p>Take ownership of resolving member inquiries and attempt to foresee causes for additional inquiries</p>
</li>
<li><p>Exercise consultative techniques demonstrating advocacy for customers, effective call control, and educating members on various tools/features to help them get their money right</p>
</li>
<li><p>Troubleshoot, advocate, and show genuine empathy in conversations to deescalate simple or complex inquiries</p>
</li>
<li><p>Meet or exceed specific performance metrics designed to measure the core responsibilities of the role</p>
</li>
<li><p>Proactively share insights with management regarding inquiries, concerns, and or complaints to improve our products, operations, and policies</p>
</li>
<li><p>Expand the scope of your primary role to support other lines of business based on business needs</p>
</li>
<li><p>Receive inbound calls and chats, raise service request tickets, send emails, and perform callbacks to client customers
</p></li><li><p>Promptly handles escalated issues requiring special handling through coordination with various internal departments to find resolutions to customer queries/issues/concerns</p>
</li>
<li><p>Manage customer expectations on timeline and resolution. Find the best solutions to ensure customer requirements are met
</p></li><li><p>Proactively follow up on outstanding issues with internal functional areas and with external clients.</p>
</li>
<li><p>Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines and SoFi Member Experience standards</p></li></ul><p><br>
</p><p><b>What you'll need:</b></p>
<ul>
<li><p>Previous customer service experience, preferably in a similar industry or Call Center environment</p>
</li>
<li><p>Strong verbal and written communication skills</p>
</li>
<li><p>Experience with providing world-class customer service and meeting critical deadlines in a dynamic, rapidly changing environment</p>
</li>
<li><p>Active listening skills to understand customer needs and provide effective solutions.</p>
</li>
<li><p>Basic computer skills with solid proficiency in Google Suite</p>
</li>
<li><p>Empathy and patience in dealing with customer inquiries and concerns.</p>
</li>
<li><p>Ability to handle high-stress situations and irate customers with professionalism.</p>
</li>
<li><p>Willingness to learn and stay updated on company policies, products, and services.</p>
</li>
<li><p>Adaptability to handle a variety of customer queries and requests.</p>
</li>
<li><p>Time management and organizational skills to handle multiple inquiries simultaneously</p>
</li>
<li><p>Ability to work evenings, nights, and weekend days. Operation hours are between Monday- Thursday 8:00 AM - 10:00 PM EST / Friday 8:00 AM - 8:00 PM</p>
</li>
<li><p>Experience handling high-volume transactions across multiple channels of communication</p>
</li>
<li><p>High school diploma or GED required</p>
</li>
<li><p>Must successfully pass FINRA fingerprint background check</p></li></ul><br>
<p>
</p><div><div><b>Compensation and Benefits</b></div>
<div>The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.</div>
<div></div>
<div>To view all of our comprehensive and competitive benefits, visit our <b>Benefits at SoFi</b><b> </b>page!</div>
<h5 class="jobSectionHeader">SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</h5>
<h5 class="jobSectionHeader">The Company hires the best qualified candidate for the job, without regard to protected characteristics.</h5>
<h5 class="jobSectionHeader">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</h5>
<h5 class="jobSectionHeader">New York applicants: Notice of Employee Rights</h5>
<h5 class="jobSectionHeader">SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email <b>accommodations@sofi.com.</b></h5>
<h5 class="jobSectionHeader">Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</h5>
<div><b>Internal Employees</b></div>
<div>If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</div></div></div>

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Member Service Representative