member services associate

Allegan District Library

ALLEGAN DISTRICT LIBRARY JOB DESCRIPTIONPosition: Member Services Associate IPart-time: 18 hours per weekHourly Pay Range: $14.00Supervised By: Library DirectorPosition Summary:Under the supervision of the Library Director, provides front line member service activities including providing technical and information services to patrons. Promotes an exemplary member/visitor experience. This position is part-time and non-benefited.Essential Job Functions:An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.&middot; Ensure an exemplary library experience by greeting, assisting, instructing and promoting library services to members in a positive and pleasant manner.&middot; Use library automated circulation system to circulate materials to library members,including checking materials in and out, processing holds, registering borrowers, collecting fines and fees and processing lost/paid items per set procedures.&middot; Provide reference and readers&rsquo; advisory, computer, database, inter library loan and referral assistance to members directly, by telephone or by email.&middot; Assist with troubleshooting problems and training library members in the use of the public access catalog, internet, electronic databases and other library resources.&middot; Interpret library policy to effectively resolve member inquires within the scope of the position.&middot; Answer telephone inquiries and provide general assistance. Redirect members appropriately for additional services.&middot; Perform essential daily operations including opening and closing of circulation desk and building, counting money, emptying book drop and shelving library materials when needed.&middot; Assisting patrons with placing holds on interlibrary loans.&middot; Encourage, establish and maintain effective working relationships with the library director and coworkers.&middot; Monitor public areas for appearance and compliance with library policies.&middot; Assist in the processing of new books and materials.&middot; Performs related work as required.Required Knowledge, Skills, Abilities and Minimum Qualifications:The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.Requirements include the following:&middot; A high school diploma and two years of experience working in libraries, customer service, or related work experience.&middot; Dedication to providing an exemplary library experience to members and visitors.&middot; Technical proficiency and the ability to learn the library&rsquo;s automation system.&middot; Knowledge of computer software, including databases, spreadsheets, word processing and other applications.&middot; Excellent interpersonal skills with the ability to make connections and establish positive working relationships with co-workers and the public.&middot; Ability to learn library automated circulation system and stay current on available technology and office equipment.&middot; Ability to adapt to changes in technology, member expectations and community needs.&middot; Ability to follow instructions, work within a team and respond to management direction.&middot; Ability to effectively communicate ideas and concepts orally and in writing.&middot; Ability to work under stress, frequent interruptions, and changes in work priorities.&middot; Ability to work a varied schedule including nights and weekends.Physical Demands and Work Environment:The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is:&middot; Regularly required to communicate with others in person and on the telephone.&middot; Regularly required to access and retrieve books, periodicals and other materials that vary in weight, size and shape and may be located at heights ranging from floor level to over-head level.&middot; Regularly required to lift and/or move items up to 25 lbs.&middot; Regularly required to stand, walk, bend, kneel, crawl, reach, climb, balance and sit.&middot; Regularly required to review and produce written and computerized documents.&middot; Regularly required to stand for extended periods at a busy service desk with a moderate noise level.&middot; Regularly required to work nights and weekends.Job Type: Part-timePay: From $14.00 per hourBenefits:<ul><li>Retirement plan</li></ul>Work Location: In person

Member Services Associate I

PURE Insurance

<div>Location: Charleston
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Start Date: 05/11/2026
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Time Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days
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Shift Days: Monday-Saturday for a total of 5 days per week; Specific days to be agreed based on needs throughout the year. 
Shift Times: Charleston (EST) &amp; Scottsdale (MST): 8am-5pm, 8:30am-5:30pm, 9am-6pm, 9:30am-6:30pm, 10am-7pm, 10:30am-7:30pm; Specific shifts to be assigned based on business need. 
Shift Expectations: Your standard schedule will be Monday-Friday and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff).
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What We Do
We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. Our reciprocal model focuses on service and doing what is right for the membership: we provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. 
We aim for our members to love their insurance . It is our mission is to create a membership experience so compelling that our members never want to leave. 
Who We Are
We want to be transparent about what we expect from each other. From PURE, you can expect:
Opportunities to stretch and grow: your professional and personal development matters to us. We&rsquo;re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
Support in good times and bad: we believe in showing up for each other consistently, not only when it&rsquo;s easy. You can expect a thoughtful partner, even when we disagree.
A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life. 
Who You Are
All of the strongest relationships are a partnership- a two way street. So here&rsquo;s what we ask of you:
<ul><li>Aim to bring your best every day: you&rsquo;re here because you want to be part of a team that makes a real impact and aims high.
</li><li>Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
</li><li>Get comfortable being uncomfortable: we face tough moments and obstacles with a &ldquo;courage over comfort&rdquo; approach and a positive, solutions-oriented mindset.
</li><li>Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives. 
</li></ul>What You'll Need
You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.
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<div><div>What Y ou&rsquo;ll D o:
</div><div><ul><li>Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
</li></ul></div></div><div><div><ul><li>Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
</li></ul></div><div>Hear From Our Team:
</div><div>&ldquo;As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time.&rdquo; &ndash; Sarah Breslauer , Team Lead, Member Services
</div><div>An A verage D ay:
</div><div>Y ou&rsquo;ll start and end your day at the same time every day during training , and post - training you&rsquo;ll have an assigned shift for your 40-hour work week. During busier seasons, you&rsquo;ll have the opportunity to contribute more and be rewarded with overtime pay. You&rsquo;ll have different daily assignments, so you don&rsquo;t get bored. And there will always be time for personal and professional development.
</div><div>Our C ommitment to Y ou:
</div><div>First and foremost , PURE starts by setting you up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You&rsquo;ll also receive a complete set of home office equipment to make you comfortable when you work remotely.
</div></div>A Culture of Development:
Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1&rsquo;s with their manager. That&rsquo;s because feedback is a gift, and everyone at PURE strives to be better than the day before. We also invest in our employees&rsquo; professional and personal development, so when new career opportunities become available, we look internally first. 
Commuter Support:
Commuting can be expensive. That&rsquo;s why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.
#LIHybrid
This role begins with a $50,000 starting salary. After onboarding, you are immediately eligible for overtime and the monthly $500 Exceptional Performance bonus that has no cap on the number of winners! You will also be regularly considered for salary increases every six months with continued overtime opportunities.</div>

Member Services Associate- May 2026 (Charleston, SC)

<div>Location: Scottsdale
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Start Date: 05/11/2026
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Time Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days
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Shift Days: Monday-Saturday for a total of 5 days per week; Specific days to be agreed based on needs throughout the year. 
Shift Times: Charleston (EST) &amp; Scottsdale (MST): 8am-5pm, 8:30am-5:30pm, 9am-6pm, 9:30am-6:30pm, 10am-7pm, 10:30am-7:30pm; Specific shifts to be assigned based on business need. 
Shift Expectations: Your standard schedule will be Monday-Friday and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff).
&zwnj;
What We Do
We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. Our reciprocal model focuses on service and doing what is right for the membership: we provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices. 
We aim for our members to love their insurance . It is our mission is to create a membership experience so compelling that our members never want to leave. 
Who We Are
We want to be transparent about what we expect from each other. From PURE, you can expect:
Opportunities to stretch and grow: your professional and personal development matters to us. We&rsquo;re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
Clarity and kindness: you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
Support in good times and bad: we believe in showing up for each other consistently, not only when it&rsquo;s easy. You can expect a thoughtful partner, even when we disagree.
A community that cares: we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life. 
Who You Are
All of the strongest relationships are a partnership- a two way street. So here&rsquo;s what we ask of you:
<ul><li>Aim to bring your best every day: you&rsquo;re here because you want to be part of a team that makes a real impact and aims high.
</li><li>Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
</li><li>Get comfortable being uncomfortable: we face tough moments and obstacles with a &ldquo;courage over comfort&rdquo; approach and a positive, solutions-oriented mindset.
</li><li>Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives. 
</li></ul>What You'll Need
You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.
&zwnj;
<div><div>What Y ou&rsquo;ll D o:
</div><div><ul><li>Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
</li></ul></div></div><div><div><ul><li>Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
</li></ul></div><div>Hear From Our Team:
</div><div>&ldquo;As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time.&rdquo; &ndash; Sarah Breslauer , Team Lead, Member Services
</div><div>An A verage D ay:
</div><div>Y ou&rsquo;ll start and end your day at the same time every day during training , and post - training you&rsquo;ll have an assigned shift for your 40-hour work week. During busier seasons, you&rsquo;ll have the opportunity to contribute more and be rewarded with overtime pay. You&rsquo;ll have different daily assignments, so you don&rsquo;t get bored. And there will always be time for personal and professional development.
</div><div>Our C ommitment to Y ou:
</div><div>First and foremost , PURE starts by setting you up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You&rsquo;ll also receive a complete set of home office equipment to make you comfortable when you work remotely.
</div></div>A Culture of Development:
Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1&rsquo;s with their manager. That&rsquo;s because feedback is a gift, and everyone at PURE strives to be better than the day before. We also invest in our employees&rsquo; professional and personal development, so when new career opportunities become available, we look internally first. 
Commuter Support:
Commuting can be expensive. That&rsquo;s why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.
#LIHybrid
This role begins with a $50,000 starting salary. After onboarding, you are immediately eligible for overtime and the monthly $500 Exceptional Performance bonus that has no cap on the number of winners! You will also be regularly considered for salary increases every six months with continued overtime opportunities.</div>

Member Services Associate- May 2026 (Scottsdale, AZ)

YMCA of Greater Oklahoma City

<div>Description:

Imagine going to work knowing that what you do each day positively impacts the lives of people in your community. Imagine sharing your passions and unique talents to build a better future for yourself and others. This is what it means to work at the Y. The Y offers more than a job. We offer the chance to make a difference in a fun, flexible environment, where our mission and values drive every decision we make.
POSITION DESCRIPTION:
This position is responsible for supervising the Member Services Associates and assisting in other membership functions.<ul><li>Starting pay is $13.00 per hour</li></ul>
DUTIES AND RESPONSIBILITIES:<ul><li>
Must stay current in CPRPR/AED/O2 and First Aid, renewed annually.</li><li>
Supervise Member Service Associates.</li><li>
Coordinate Member Services associate scheduling.</li><li>
Assist in hiring, firing and development of Member Services Associates.</li><li>
Manage and reconcile branch bank draft returns and daily deposits.</li><li>
Coordinate and provide training of Member Services Associates.</li><li>
Monitor sales goals and prepare reports as required.</li><li>
Input membership and program information into computer.</li><li>
Participate in Association Teams as required.</li><li>
Assist with and participate in branch/association special events.</li><li>
Assist with renewals, cancellations and bank drafts.</li><li>
Carry out other duties as assigned by supervisor.</li><li>
Accept and demonstrate the positive character values of caring, honesty, respect and responsibility.</li><li>
Develop meaningful and sustainable relationships with members, donors and volunteers.</li></ul>
Requirements:
<ul><li>Must be certified in PR/CPR, AED, O2, and First Aid. (Training provided by the Y, if needed)</li><li>
High school diploma or equivalent.</li><li>
One or more years' experience in sales or service-oriented business.</li><li>
Effective communication, interpersonal and supervisory skills, multi-task oriented, knowledge in hiring, customer service, sales, marketing, retention, computer skills and human relations.</li><li>
Must be able to lift 30 pounds.</li></ul></div>

Membership Coordinator, Chickasha YMCA

Planet Fitness

<div>Overview:
<div>Who We Are:</div><div> 
</div><div>
At Planet Fitness, our mission has always been to enhance people&rsquo;s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing! 
</div><div>
Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of! 
</div><div>
Who You Are:</div><div> 
</div><div>
All of our Team Members at Planet Fitness share one thing in common &ndash; a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone&reg; 
</div><div>
Characteristics that will make you a perfect match for our Front Desk Associate: 
</div><div>
You:</div><ul><li>
Exhibit a positive and upbeat attitude.</li><li>
Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.</li><li>
Pride yourself on your work while being punctual, reliable, and dependable.</li><li>
Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.</li><li>
Act with integrity and show respect to everyone around you.</li><li>
Exhibit strong communication skills and have an ability to listen and empathize.</li><li>
Inspire and motivate others to achieve their goals.</li><li>
Are a quick study with the ability to apply what you have learned during online and hands-on training.</li></ul>
Responsibilities:
<div>About the Front Desk Associate Role:</div><div> 
</div><div>
As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional &ldquo;Judgement Free&rdquo; member experience! 
</div><div>
Daily responsibilities for the Front Desk Associate also include:</div><ul><li>
Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.</li><li>
Help to promote our Judgement Free Zone&reg; by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.</li><li>
Resolve member concerns and escalate to a Manager as needed.</li><li>
Answer phones in a friendly manner and assist callers with their inquiries.</li><li>
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.</li><li>
Perform prospective member calls and tours; assessing their membership needs.</li><li>
Execute retail transactions with accuracy and drive sales goals.</li><li>
Resolve member concerns and escalate to a Manager as needed.</li><li>
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.</li><li>
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.</li><li>
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.</li><li>
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)</li></ul>
Qualifications:
<div>About Your Qualifications:</div><ul><li>
6-12 months of experience in a customer service environment is preferred</li><li>
Must be 18 years of age or older</li><li>
Willing to become CPR/AED Certified (Training provided by Planet Fitness)</li><li>
Basic computer proficiency</li></ul><div>
Physical Demands of the Front Desk Associate:</div><ul><li>
Continual standing and moving throughout the club to accomplish tasks during shift.</li><li>
Continual communicating in person or on the phone to exchange information during shift.</li><li>
Must be able to lift up to 75 pounds.</li><li>
Will encounter toxic chemicals during shift.</li><li>
Frequent cleaning and sanitizing of equipment and facilities.</li><li>
Moving self in different positions, including bending and twisting, to accomplish tasks.</li></ul><div>
More reasons to join Planet Fitness!</div><ul><li>
Medical, Dental, and Vision Insurance*</li><li>
Vacation*/Sick Time/Holiday Pay</li><li>
Free Black Card Membership</li><li>
401(k) Retirement Savings Plan</li><li>
Term Life Insurance*</li><li>
Healthcare and Dependent Care Flexible Spending Accounts*</li><li>
Tuition Reimbursement</li><li>
Employee perks and discounts</li><li>
Engaging team-building competitions and social events</li><li>Please note that certain benefits listed above are for full-time employees only</li></ul><div></div><div> 
E-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and Alabama</div><div></div><div> 
Health and Safety Requirements: Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.</div></div>

Front Desk Associate

Medication Associate (Pharmacy Tech)

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Member Services Associate I

Member Services Associate- May 2026 (Charleston, SC)

Member Services Associate- May 2026 (Scottsdale, AZ)

Membership Coordinator, Chickasha YMCA

Front Desk Associate

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