member services coordinator

The Austin Club

The Austin Club &ndash; Historic Millett Opera House | Austin, TX Schedule: Wednesday&ndash;Saturday | 3:00 p.m.&ndash;8:30 p.m.The Austin Club, located in the beautifully restored Millett Opera House, is seeking a polished, personable, and service-driven professional to join our team as our Evening Reception &amp; Member Services Coordinator. This is a long-term opportunity with excellent benefits, stability, and the chance to be the welcoming face of one of Austin&rsquo;s most historic private clubs.What You&rsquo;ll Do&middot; Welcome and greet members and guests with warmth and professionalism&middot; Answer phones, take reservations, and provide helpful information&middot; Direct guests to the proper areas of the Club&middot; Assist with light accounting and administrative tasks&middot; Monitor the entrance and alert management of unauthorized visitors&middot; Support the Club Accountant and General Manager with small projectsBenefits &amp; Perks<ul><li>401(k) plan 4% match</li><li>Shift meals</li><li>Free Downtown Parking</li><li>Professional, respectful workplace culture</li><li>Stability in a historic, legacy-driven private club</li><li>Paid Time Off</li><li>Opportunities for long-term growth and training</li></ul>What We&rsquo;re Looking For<ul><li>Reliability&mdash;consistent attendance is essential</li><li>A warm, engaging personality</li><li>Strong communication and phone etiquette</li><li>Excellent attention to detail</li><li>Customer service or front desk experience preferred</li><li>Comfort with basic administrative or light accounting tasks</li><li>A polished demeanor and desire to support a high-service environment</li></ul>Compensation$18 &ndash; $22 per hour, based on experienceHow to ApplyEmail your r&eacute;sum&eacute; to paulk@austinclub.comJoin a proud, historic institution where tradition meets modern hospitality. The Austin Club is an Equal Opportunity Employer.Job Type: Part-timePay: $18.00 - $22.00 per hourBenefits:<ul><li>401(k) matching</li><li>Life insurance</li><li>Paid time off</li></ul>Work Location: In person

Evening Reception/Member Services Coordinator

International Interior Design Association

The IIDA Member Services Coordinator provides high-level administrative and operational support to IIDA&rsquo;s Membership Department, which oversees the following initiatives: Individual/Corporate Membership, Student Programs, CEU/Education Programs, Chapter Governance, and the IIDA Foundation.This position is responsible for assisting with membership recruitment, retention, engagement initiatives, and day-to-day member services activities. The ideal candidate is extremely organized, detail-oriented, and passionate about delivering exceptional service to current and prospective members.Key Responsibilities:Membership Administration:<ul><li>Maintain and update member records in the association&rsquo;s database or CRM system.</li><li>Process new memberships, renewals, payments, and updates accurately and efficiently.</li><li>Generate membership reports and dashboards to track key performance metrics.</li><li>Ensure the accuracy and confidentiality of all membership data.</li></ul>Recruitment &amp; Retention Support:<ul><li>Assist in implementing member recruitment and retention campaigns, including email outreach, direct mail, and digital marketing efforts.</li><li>Coordinate follow-up communications with prospective and lapsed members.</li><li>Conduct outreach to potential members and respond promptly to inquiries.</li></ul>Member Engagement:<ul><li>Provide outstanding customer service by responding to member questions and requests via phone and email.</li><li>Support the planning and execution of member events, webinars, and networking opportunities.</li><li>Assist in gathering member feedback and satisfaction data to inform program improvements.</li></ul>Administrative Support:<ul><li>Schedule meetings, prepare agendas, and take minutes for membership-related priorities.</li><li>Collaborate cross-functionally with communications, marketing, and sales departments to support association initiatives.</li><li>Perform general administrative duties, including correspondence, document preparation, and record keeping.</li></ul>Qualifications:Education &amp; Experience:<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree preferred, or equivalent combination of education and experience.</li><li>2&ndash;4 years of administrative, customer service, or membership support experience (association or nonprofit experience preferred).</li></ul>Skills &amp; Competencies:<ul><li>Strong organizational and time-management skills with the ability to manage multiple priorities.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).</li><li>Experience with membership databases, CRM systems (e.g., Fonteva), or AMS platforms preferred.</li><li>Demonstrated ability to work independently and collaboratively in a team environment.</li><li>Professional demeanor with a commitment to providing exceptional service.</li></ul>Pay: $40,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Membership Coordinator

EMERALD BAY COMMUNITY ASSOCIATION

Job Summary We are seeking a polished and customer-focused Member Services Representative (Front Desk) to serve as the welcoming presence of our office. In this role, you will manage front desk operations while supporting a range of administrative and clerical functions that keep daily operations running smoothly.As the first point of contact for residents, guests, and vendors, you will play a key role in creating a warm, professional, and attentive experience. The ideal candidate thrives in a fast-paced environment and is known for delivering exceptional service, staying organized, and managing multiple priorities with ease. Strong attention to detail, sound judgment, proactive follow-through, and comfort with technology are essential.This is a full-time opportunity within a prestigious, self-managed private residential community near Laguna Beach.Responsibilities<ul><li>Greet visitors, members, and vendors warmly, ensuring they feel welcomed and comfortable upon arrival</li><li>Manage multi-line phone systems efficiently, directing calls to appropriate departments or personnel with professionalism</li><li>Handle incoming inquiries via phone, email, or in person with clear, timely communication and excellent customer service skills</li><li>Process new escrows and tenant applications, including HOA document preparation and deposit and fee collection.</li><li>Maintain front desk area by keeping it organized, tidy, and stocked with necessary supplies</li><li>Receive mail and packages and send them to appropriate destinations in a timely manner.</li><li>Support office operations by preparing and managing outgoing mail, maintaining accurate resident information, maintenance of office equipment, supply ordering, and other duties as assigned.</li><li>Provide general office support including scanning, filing, data entry, proofreading documents, and managing correspondence.</li><li>Assist Recreation/Events Coordinator with Community Events as needed.</li><li>Perform other related duties and assignments as required in support of front office operations, the Director of Office &amp; Member Services, and the Community Manager.</li></ul>Experience<ul><li>Previous office experience or clerical experience demonstrating strong organizational skills and attention to detail</li><li>Proven customer service background with excellent phone etiquette and interpersonal skills</li><li>Familiarity with multi-line phone systems and general office procedures</li><li>Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook), and general computer literacy</li><li>Ability to manage time effectively in a busy environment while maintaining professionalism and courtesy</li></ul>Compensation &amp; BenefitsWe offer a competitive compensation package along with a comprehensive benefits program, including medical, dental, vision, paid time off, and retirement benefits.ApplyThis is a full-time position, serving a prestigious self-managed private residential community near Laguna Beach. If you take pride in delivering exceptional service and enjoy being the trusted first point of contact in a friendly, professional environment, we encourage you to apply. Join a team that values attention to detail, collaboration, and a high standard of service within a beautiful coastal community.Pay: $23.00 - $27.00 per hourBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Member Services Representative (Front Desk)

Baptist Health System, Inc.

<div>About Baptist Health 
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as &ldquo;most preferred&rdquo; for more than 30 years. We&rsquo;re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.<ul><li>Up to $1,000 Sign-On Bonus</li></ul>
Baptist is currently hiring for a Part-Time Days Referrals Coordinator to join our Total Access Program Department at our Baptist IT Center in the Jacksonville, FL area.
Shift Details: 12 hour day shift (7:00 AM to 7:00 PM) Saturdays and Sundays (weekend shift coverage)
Patient Access Services interacts with staff, patients, internal departments, physician practices and insurance companies to obtain maximum reimbursement through established authorization for advanced imaging procedures and order entry. The referral coordinator is responsible for insurance eligibility and obtaining advanced imaging authorizations for BPC, BPE, Baptist Specialty Offices and Imaging. Must meet performance expectations, including but not limited to authorization productivity, 3 accounts/hour. Skills required; multi-tasking; highly organized, detail oriented with the ability to prioritize workload and teamwork distribution in a call center environment.
As a Referrals Coordinator, you will be responsible for:<ul><li>
Providing referral assistance to physicians, patients, and insurance companies.</li><li>
Scheduling appointments, obtain authorizations, and collect patient responsibilities at the time of scheduling.</li><li>
Accurately completing verification of insurance benefits and authorizations using online tools and/or direct contact with insurance carrier.</li></ul>
This Referral Coordinator will be located at Southbank Plaza. If you are interested in this Part-Time weekend shift opportunity, please apply now
Education &amp; Credential Requirements:<ul><li>
High school diploma (or higher) Required</li></ul>
Primary Location:
IT Building - Beach Blvd</div>

Referral Coordinator, Total Access Program, Part-Time, Baptist Southbank

Wesley Living

<div>Description: Service Coordinator (Social Worker)Fulltime | $41,500 per year$250/month Auto Allowance 
Serving Communities in Moscow, TN and Memphis, TN 
Wesley Living is a faith-based organization that has been managing affordable senior living communities in the Memphis area and beyond for over 50 years. We strive to follow our core values of Service, Compassion, and Integrity in all that we do. Guided by a desire to serve, our team members strive to make each day the best experience possible for the over 2,200 residents who call a Wesley Living community home. We&rsquo;d love to have you join us in serving these deserving seniors. 
Our team members enjoy various benefits such as:<ul><li>A generous PTO program (up to 4 weeks); accrual beginning immediately</li><li>8 Company Paid Holidays</li><li>2 Floating Holidays</li><li>A Full Benefits Package</li><li>Employer Retirement Contributions*</li><li>After 1 year of service</li><li>Partially Paid Lunch Breaks</li><li>Education Advancement &amp; Training</li></ul> 
We are looking to welcome a self-motivated, empathetic individual who will provide excellent services to seniors living in our communities. Using your knowledge of resources, you will perform service coordinator duties such as resident assessments, problem solving, and crisis intervention. You will use your interpersonal skills to advocate on behalf of the residents and coordinate educational, informative, and stimulating programs for them while maintaining confidentiality. This role is the bridge between residents and essential services that will help allow them to age-in-place with dignity. Multi-tasking and time management skills are essential in this job. Position will split time equally between Luther Terrace in the Memphis (Raleigh) area and at St. Mark Manor in Moscow, TN.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Case Management &amp; Advocacy: Conduct initial and ongoing functional assessments to identify residents' needs. Help them apply for programs like SNAP, Medicaid, and utility assistance.</li><li>
Service Coordination: Establish and maintain relationships with local healthcare providers, home health agencies, and transportation services.</li><li>
Programming &amp; Education: Organize wellness clinics, financial literacy workshops, and social events to combat senior isolation.</li><li>
Crisis Intervention: Provide immediate support and referral services during resident emergencies or transitions (e.g., hospital discharges or move-ins).</li><li>
Compliance &amp; Documentation: Maintain accurate, confidential resident files in accordance with HUD (or relevant agency) guidelines and privacy laws.</li><li>
Mediation: Assist in resolving conflicts between residents or between residents and management to maintain a peaceful living environment</li></ul> 
Equal Opportunity Employer. All positions subject to background and drug screening. 
Requirements:
<ul><li>Bachelor&rsquo;s Degree or Higher in Human Services Field or RN/LPN Licensure</li><li>Driver&rsquo;s License</li></ul></div>

Service Coordinator (Social Worker) (Moscow, TN & Memphis, TN)

Alignment Healthcare

<div>Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.
This position is remote in Orange, CA. 
 
The Appeals &amp; Grievance Coordinator is responsible for the day-to-day functions of the tracking and trending of all grievances, appeals, and complaints received within the Member Services Department. Acts as the primary investigator and contact person for member and provider grievances and appeals.
GENERAL DUTIES/RESPONSIBILITIES : 
1. Acknowledges the receipt of all grievance/appeals, and CTM (Complaint Tracking Module). 
2. Gathers pertinent and relevant information from the member and/or provider regarding the grievance/appeal, determines the appropriate resolution of the grievance/appeal per standard policies and procedures; and notifies the appropriate parties of the resolution and ensuring that all internal processes are completed to resolve the issue. 
3. Composes written correspondence to members in accordance to plan policy and CMS Guidelines. 
4. Conducts non-biased, accurate, timely and comprehensive investigation of all the facts related to the grievance/appeal. 
5. Thoroughly documents all action taken on behalf of the member or provider to resolve the grievance/appeal. 
6. Ensures that all grievances/appeals are processed in adherence to the Centers for Medicare and Medicaid (CMS) guidelines and plan policy. 
7. Prepares case files for Medical Director Review and external (including IRE) review of grievances/appeals as appropriate. 
8. Prepares clear, objective, accurate and comprehensive case histories for presentation and consideration at committee meetings (including Board of Directors). 
9. Maintains accurate and timely documentation, including complete files of all grievances/appeals. Prepares monthly and quarterly reports as requested. 
10. Identifies training opportunities and potential system and process improvements relating to grievance/appeal data. 
11. Participates in periodic review and update of grievance/appeal policies and procedures to reflect appropriate legal and CMS requirements as well as participate in periodic CMS Audit preparations and regulator meetings/interviews. 
12. Other duties as assigned.
Job Requirements:
Experience:<ul><li>Required: Two years&rsquo; experience in data entry and general office background.</li></ul>
Three years of customer service experience. Minimum 1 year Member Services or similar experience.<ul><li>Preferred: 2 years healthcare or insurance experience in a senior setting.</li></ul>
Education:<ul><li>Required: High School Diploma or GED.</li><li>Preferred: Associate degree (A.A.) degree.</li></ul>
Training:<ul><li>Required:</li><li>Preferred:</li></ul>
Specialized Skills:<ul><li>Required:</li></ul><ul><li>
Knowledge of MediCal and Medicare Managed Care Plans.</li><li>
Ability to Keyboard/Type 40+ words per minute and use the 10-key by touch.</li><li>
Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.</li><li>
Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;</li><li>
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.</li><li>
Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10&rsquo;s and 100&rsquo;s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.</li><li>
Reasoning Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.</li><li>
Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.</li><li>Preferred: Bi-lingual (English/Spanish)</li></ul>
Licensure:<ul><li>Required: None</li></ul>
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Essential Physical Functions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1 While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
2 The employee is frequently required to walk; stand; reach with hands and arms.
3 The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
4 The employee must occasionally lift and/or move up to 20 pounds.
5 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Pay Range: $44,790.00 - $67,185.00
Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.<ul><li>DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health&rsquo;s talent acquisition team, please email careers@ahcusa.com.</li></ul></div>

Appeals & Grievances Coordinator - Remote - Orange, CA

NSTXL

<div>About NSTXL:
The National Security Technology Accelerator (NSTXL) harvests innovative technology from the commercial and non-defense marketplace, transforming government innovation while decreasing costs, compressing timelines, and improving outcomes. We offer a unique and simplified approach to rapidly developing, demonstrating, and assessing prototypes that address various operational and installation needs, from individual Warfighter technology to large-scale installation projects. NSTXL supports technology delivery to the Department of Defense by serving as a one-stop shop to match government requirements with innovative private-sector and academic solutions. 
NSTXL is creating an ecosystem of innovators to collaborate and bring next-generation technologies to the end-user. Our OTAs have over 900 members from corporate, non-profit, educational, and financial institutions. For these members, NSTXL offers opportunities to bid on government contracts, education and training, and live/virtual forums on various topics. 
Job Description:
The Member Experience Coordinator plays a key role in delivering a high-quality, engaging, and seamless experience for our members. This position is ideal for someone who thrives at the intersection of customer experience, operations, and data&mdash;bringing both a people-first mindset and strong attention to detail. 
In this role, you will serve as a primary point of contact for members, supporting them through onboarding, ongoing engagement, and day-to-day needs. You&rsquo;ll help shape meaningful interactions through one-on-one support, webinars, and community initiatives, while also ensuring the accuracy and integrity of member data that powers our programs. 
If you enjoy building relationships, solving problems, and contributing to a growing, mission-driven organization, this role offers a dynamic opportunity to make a measurable impact on the member experience. 
Essential Duties and Responsibilities<ul><li>
Member Support and Engagement</li><li>
Serve as a primary point of contact for member inquiries across email, phone, and chat</li><li>
Provide timely, accurate responses and resolution to member needs</li><li>
Lead onboarding for new members through one-on-one support and scalable onboarding programs</li><li>
Support ongoing member engagement through communications, webinars, and community initiatives</li><li>
Moderate and maintain active participation within member communities</li></ul>
Membership Operations<ul><li>
Manage membership applications, approvals, account setup, and renewals</li><li>
Maintain accurate member records, including points of contact, certifications, and company information</li><li>
Ensure consistency across all membership workflows and processes</li><li>
Track and manage support cases, escalating issues when appropriate</li></ul>
CRM and Data Management<ul><li>
Maintain data accuracy within CRM systems across all member records</li><li>
Manage and optimize CRM properties and workflows supporting the member lifecycle</li><li>
Ensure data integrity across reporting, communications, and operational processes</li></ul>
Programs, Events, and Communications<ul><li>
Support planning and execution of virtual and in-person member events</li><li>
Maintain the membership portal and events calendar</li><li>
Contribute to member communications, including emails, reports, FAQs, and guides</li><li>
Represent the organization at conferences and trade shows, engaging prospective members</li></ul>
Reporting and Insights<ul><li>
Compile and support reporting on weekly, monthly, and quarterly program metrics</li></ul><ul><li>
Conduct member surveys and analyze results</li><li>
Translate findings into clear insights to support program improvements</li></ul>
Additional Responsibilities<ul><li>
Support membership and marketing initiatives as needed</li></ul>
Travel:<ul><li>
Travel for this position is estimated up to 15%</li></ul>
Equal Opportunity Employer:
NSTXL is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. 
Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Communications, Marketing, or related field (or equivalent experience)</li><li>
Experience with CRM platforms (Salesforce, HubSpot) and Microsoft Office Suite</li><li>
Strong customer-first mindset with a passion for delivering excellent service</li><li>
Excellent written and verbal communication skills</li><li>
Highly organized with strong attention to detail, especially in data and process management</li><li>
Ability to manage multiple priorities and meet deadlines in a fast-paced environment</li><li>
Collaborative and team-oriented, with the ability to work cross-functionally</li><li>
Strong interpersonal skills with the ability to build and maintain relationships</li><li>
Ability to analyze data and translate insights into meaningful stories or recommendations</li></ul> 
Preferred Skills/Experience<ul><li>
Experience in a membership, customer service, or support-focused role</li><li>
Experience with design tools such as Canva or Adobe Creative Suite</li></ul> 
What We Offer:
We strive to be one of the best places to work in America. We offer competitive salaries and benefits that include:<ul><li>
Health Insurance: Medical and dental &ndash; company pays 90% of premiums for individual coverage and for family coverage</li><li>
Vision Insurance: Fully covered</li><li>
Retirement Plans: 401(k) with employer match up to 4%</li><li>
Paid Time Off: Paid sick and safe leave, 10 federal holidays, floating holiday + your birthday, and generous vacation</li><li>
Other:</li><li><div><ul><li>
Basic Life &amp; AD&amp;D policy company paid</li><li>
Voluntary Life</li><li>
Flexible &amp; remote work structure</li><li>
Wellness reimbursement plan &amp; mental health support</li><li>
Community sponsorships</li><li>
Donation matching</li><li>
Professional development allowance</li></ul></div></li></ul>
If you need any accommodation for the interview process, please let us know when we contact you.
We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. We are currently only open to remote employees residing in the following states: AL, CA, CO, DC, FL, IN, MO, NC, NJ, NM, NY, OH, OR, PA, SC, TN, TX, VA, WA, WY</div>

Member Experience Coordinator

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