member services coordinator

Film at Lincoln Center Inc

<div><p><b>Coordinator, Donor Engagement and Membership Services</b></p><p>
The Coordinator, Donor Engagement and Membership Services is responsible for all day-to-day execution in support of donations and memberships. This includes processing, tracking, and acknowledging memberships and donor contributions. In addition, this individual will execute concierge ticketing needs for patrons and assist with preparing materials for member pre-sales. They will also work with the Events team on logistical needs and to provide invitation lists for member and patron events, track RSVPs, and manage check-in. This individual will also play a key role in ensuring excellent customer service for the FLC community of members by responding to and resolving inquiries.</p><div><b>
PRIMARY DUTIES</b></div><p><b>
Membership Processing</b></p><ul><li><p>
Process, track and report memberships and financial contributions in Tessitura database</p><ul><li><div>
Collaborate with Finance team to reconcile and update financial trackers</div></li><li><div>
Process quarterly payments for members</div></li><li><div>
Send tax acknowledgements and thank you letters to donors</div></li></ul></li><li><div>
Reconcile weekly memberships and send welcome letters and digital membership cards</div></li><li><div>
Compile lists of expiring or lapsed members and coordinate issuing of renewal notices</div></li><li><div>
Coordinate membership materials, such as brochures and punch cards as needed</div></li><li><div>
Manage requests for external member-related offerings</div></li><li><div>
Respond to inquiries about memberships and benefits</div></li><li><p>
Work with the Manager, Donor Engagement and Operations on tracking and reporting needs related to memberships</p></li></ul><p><b>
Ticketing</b></p><ul><li><p>
Develop materials such as program overview, order forms and screening sign-up sheets needed for concierge ticketing pre-sales</p></li><li><div>
Book tickets, as requested, for patrons</div></li><li><p>
Coordinate reserved seating</p></li></ul><p><b>
Event Support</b></p><ul><li><p>
Work with Donor Engagement team to identify invited guests for patrons and member events</p></li><li><div>
Compile invitation lists from database</div></li><li><div>
Partner with Events team on approvals and distribution on invitation</div></li><li><div>
Manage RSVPs and waitlists and respond to event inquiries</div></li><li><div>
Coordinate event materials (e.g. activities, prizes); work with Events team on logistics as needed</div></li><li><div>
Manage check-in or other on-site needs at events (occasional evening or weekend work required)</div></li><li><div>
Coordinate volunteers to assist with event check-in and other on-site tasks</div></li><li><p>
Assist the donor engagement team with additional tasks as needed</p></li></ul><p><b>
QUALIFICATIONS</b></p><ul><li><p>
A least 1 year of experience working in Tessitura, including donor records, memberships, contributions, lists and ticketing</p></li><li><p>
At least 1 year of experience in donor relations / events</p></li></ul><p><b>
REQUIRED SKILLS</b></p><ul><li><p>
Meticulous attention to detail</p></li><li><div>
Strong organizational skills</div></li><li><div>
Excellent written and verbal communication skills</div></li><li><div>
Strong problem-solving skills</div></li><li><div>
Customer service mindset</div></li><li><div>
Team-work mindset and strong collaboration skills</div></li><li><div>
Demonstrated ability to work in a fast-paced, team environment</div></li><li><p>
Demonstrates enthusiasm for team&rsquo;s work and can show confidence in discussing programming with members</p></li></ul><p><br>
This role is represented by UAW Local 2110.</p><p>
This role is overtime eligible with a base salary of $68,660.</p><p><b>
HIRING PROCESS</b></p><p>
Please submit a resume and short cover letter by March 13th, 2026.</p><p></p><p><i><br>
Film at Lincoln Center provides equal employment opportunities (EEO) to all employees and applicants for employment.</i></p><p><i>
Film at Lincoln Center complies with applicable state and local laws governing nondiscrimination in employment in every location</i></p><p><i>
in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring,</i></p><p><i>
placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i></p></div><p></p>

COORDINATOR, DONOR ENGAGEMENT AND MEMBERSHIP SERVICES

BeneSys, Inc.

<div><div><b>Eligibility Coordinator (Columbia, MD)</b></div>
<div></div><div><b>Summary &ndash;</b> The Eligibility Coordinator is an entry level position and will provide customer service, determine, maintain and terminate member and/or dependent eligibility for health care benefits. This is a collective bargaining union position.</div>
<div></div><div><b>Essential Duties and Responsibilities</b> included but not limited to</div>
<ul><li>Know the plan rules for eligibility as outlined in the Summary Plan Description (SPD) for each fund.</li>
<li>Collect completed enrollment forms and add all members and their eligible dependents to the BeneSys computer system and any/all outside carrier systems; send requests for additional documentation on incomplete enrollment forms and/or denial with rights to appeal.</li>
<li>Audit vendor reports and invoices on a monthly or weekly basis.</li>
<li>Determine qualifying events and notify member/dependent of COBRA rights.</li>
<li>Prepares and mails eligibility correspondence including but not limited to enrollment forms, enrollment packages and self-payment notices.</li>
<li>Scan and index documents into document storage system.</li>
<li>Provides exceptional customer service via phone and email to internal and external customers.</li>
<li>Regular and predictable attendance is an essential function of this job.</li>
</ul><div><b>Qualifications
</b></div><ul><li>Prior experience in a clerical and customer service, preferred but not required</li>
<li>Post High School education or prior related work experience preferred</li>
<li>Excellent customer service and phone skills</li>
<li>Proficient in MS Word, Excel and Outlook</li>
<li>Ability to read and interpret eligibility plan rules, department rules and procedures manual and COBRA compliance manual
</li><li>Ability to speak clearly and effectively in order to explain eligibility requirements to members, dependents, providers and union officials</li>
<li>Ability to multi-task</li>
</ul><div><b>Work Environment - </b>Fast paced department. Phone calls are continuous and often unpleasant. Must be able to maintain composure with difficult caller. Most work is done independently. Must be able to multi-task. Must be detailed oriented.</div>
<div></div><div><b>Work Schedule - </b>Full-time. Monday - Friday, 8:30am &ndash; 5:00pm. Required in office (no at-home days).</div>
<div></div><div><div><b>Competitive Benefits and Compensation Package</b></div>
<ul><li>14 paid holidays</li>
<li>10 paid vacation days</li>
<li>12 paid sick days</li>
<li>6 weeks paid adoption/foster care leave</li>
<li>Employer-paid basic life</li>
<li>Long-term disability and short-term disability insurance</li>
<li>Medical, dental and vision insurance, with option for dependent coverage</li>
<li>401(k) with employer match</li>
<li>Tuition reimbursement</li>
</ul></div><div><b>Pay
</b></div><div>The current starting rate for this position is $21.68 per hour. This is a union position. The wage rate for this position is determined by the collective bargaining agreement and may be dependent on experience, skills, education and other business factors.</div>
<div></div><div><b>Our Culture
</b></div><div>BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees&rsquo; successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.</div>
<div></div><div>Our culture focuses on three core values:</div>
<ul><li>Collaboration: working together across 31 locations to achieve the best for the company and our clients</li>
<li>Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues</li>
<li>Integrity: doing what we say we will do. Upholding strong ethical and moral principles</li>
</ul><div><b>ADA &amp; EEO</b></div>
<div></div><div><b><i>Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.</i></b></div></div>

Eligibility Coordinator (Columbia, MD)

AbsoluteCare

<div><div><div><div><b>Requisition Number</b><b>2765</b></div><div><b>
Remote?</b><b>No</b></div><div><div><p>
Salary Range: $50,000 - $52,000</p>
<p>Preference will be given to candidates with proven success in enrollment-focused sales or outreach, including outreach strategies and achieving goals aimed at increasing enrollment numbers.</p></div></div></div></div><div><div><div><div><p><b>
Why Work at AbsoluteCare?</b></p>
<p>At AbsoluteCare, we serve the most vulnerable individuals in America. These are our neighbors, people who are at higher risk for disease or who have multiple, complex, chronic illnesses. Often, they deal with an unequal healthcare system and wind up seeking basic care from emergency rooms. We take these patients out of those spaces and turn them into <i>members</i>: people who are entitled to some of the best, most focused care this country has to offer.</p>
<p>We call this &ldquo;care beyond medicine.&rdquo; We have turned the doctor&rsquo;s office into a comprehensive care center. Here, we surround our members with a core care team of doctors, nurses, social workers, and medical assistants who have the time and skills to get to know our members&rsquo; needs. We make the most important services available to our members under one roof. This includes a pharmacy, X-rays, a blood lab, nutrition services, urgent care, and much more.</p>
<p>We don&rsquo;t stop at our four walls. We engage members in the communities where we all live to find the people who need us most. Through these community care teams, we remove the barriers to healthcare that so many people face daily. And it <i>works</i>.</p>
<p>Our unique care is guided by our core values of accountability, caring, trust, and teamwork. We call it ACT2.</p></div></div></div></div><div><div><div><div><p><b>
Job Summary</b></p>
<p>The New Member Engagement Coordinator goes beyond Medicine through accountability for building relationships and engaging our new members including locating, supporting with social services, educating on AbsoluteCare services, and enrolling into programs. The role is responsible for establishing trust and building meaningful relationships with AbsoluteCare members and communities. This role meets members where they are, including in the home, community, hospital, or office setting. Outreach includes telephonic and in-person.</p>
<p><b>Duties and Responsibilities</b></p>
<ul><li>Conduct community outreach telephonically and in person to locate, engage, and educate members on AbsoluteCare&rsquo;s services including enrolling in PCP or ancillary services such as Care Management or Behavioral Health services.</li>
<li>Conduct research and in-person outreach to locate difficult-to-contact enrollees to increase assessment completion and participation in clinical programs.</li>
<li>Conduct in-person non-clinical assessments to understand enrollee care needs, preferences, and socioeconomic barriers, and evaluate the home environment as needed,</li>
<li>Support the member to improve their wellbeing by staying out of the hospital and attend regular visits to their primary physician.</li>
<li>As needed, help the member engage with mental health and substance use treatment.</li>
<li>Support the member to ensure pick-up of their prescriptions.</li>
<li>Provide member education on community resources and benefits.</li>
<li>Partner with care team (community, providers, internal staff)</li>
<li>Effectively build trust and rapport with members and their support systems and communities to drive engagement.</li>
<li>Effectively tell the story of AbsoluteCare, its services, benefits and how they can help the specific member being engaged.</li>
<li>Connect members with appropriate AbsoluteCare resources if member does not wish to change PCP to AbsoluteCare.</li>
<li>Continually find new and innovative ways to build trust and engagement of members located but not engaged, as well as to locate members not found.</li>
<li>Identify barriers to care, especially those that have, are currently, or may negatively impact engagement in care or healthcare goals and support addressing those needs including connecting to community resources.</li>
<li>Instill and promote AbsoluteCare&rsquo;s 5-star customer service philosophy in the medical center and in the community by promoting the AbsoluteCare Way.</li>
<li>Report and enter daily outreach activities into CRM and electronic health and/or medical record.</li>
</ul><p><b>Minimum Qualifications</b></p>
<ul><li>High school diploma or equivalent required.</li>
<li>Must have a valid driver&rsquo;s license, proof of insurance, and reliable personal vehicle.</li>
<li>2+ years of experience working with community agency providing services encompassing the basic competency areas of health care (community resources, communication skills, individual and family advocacy, health education, services skills, and responsibilities).</li>
<li>Experience and passion for working with and engaging vulnerable, hard to engage, complex populations.</li>
<li>Independent and persistent self-starter</li>
<li>Proficient in PC skills, such as Microsoft Office.</li>
<li>Ability to travel locally at minimum 80% of the time.</li>
<li>Knowledge and trusting relationships within local community, and experience and knowledge navigating community resource.</li>
<li>Certified as a CHW or eligible to plan to obtain CHW certification preferred.</li>
<li>Active CPR certification</li>
</ul><p><b>Working conditions</b></p>
<p>This job operates in the community, in member&rsquo;s homes, and in the AbsouteCare clinical center. This role routinely uses general office equipment. It is required that you have and can use your personal vehicle to conduct outreach including member home visits.</p>
<p><b>Physical requirements</b></p>
<ul><li>Ability to communicate clearly and exchange accurate information constantly.</li>
<li>Ability to remain stationary for long periods of time.</li>
<li>Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.</li>
<li>Ability to occasionally move objects up to 20 lbs.</li>
<li>Driving and walking in the community where are members live.</li>
</ul><p><b>Direct reports</b></p>
<p>None.</p></div></div></div></div><div><div><div>
AbsoluteCare, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, age, disability, genetics, protected Veteran status, or any other characteristic protected by law or policy.</div></div></div></div><p></p>

New Member Engagement Coordinator

Transformations Care Network

<p></p><div><p>At<b> Northeast Health Services</b>, a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a <b>TMS Intake Coordinator</b> you will coordinate general business activities for patients, providers, appointment-setting, and records control. The TMS Coordinator is to make ensure that the highest quality work standards are achieved and maintained according to practice policies and procedures.</p><p>
As the heart of our clinics, your role as a motivated administrative professional is key to our mission, offering you the opportunity to make a significant impact from the moment our clients walk through the door. You will transform lives - enhancing the client experience as you contribute to our vibrant, client-centered environment. Come join us and be a pivotal part of a team that values and celebrates your role in transforming client care.
</p><p><b>Key Responsibilities:</b></p><ul><li>
Provide excellent patient assistance and treat patients with compassion while developing trust and rapport.</li><li>
Answer, assist, and direct all incoming patient phone calls and adjust schedule to patient needs as necessary in a professional and courteous manner.</li><li>
Strong communication skills that provide support, reflective listening, and compassion to patients struggling with depression or other various disorders.</li><li>
Schedule and maintain patient appointments relative to all services offered that encompass patient treatment.</li><li>
Coordinate collection and preparation of financial and operations reports.</li><li>
Administer psychiatric rating scales and document outcomes on modalities.</li><li>
Making initial contact with referrals while conducting the pre-assessment.</li><li>
Ensure office space cleanliness and organization, including but not limited to treatment rooms, waiting areas, coffee bars, front desk, front refrigerator, and bathrooms.</li><li>
Investigate and communicate insurance coverage and verification issues.</li><li>
Uploading and completion of records from outside providers, lawyers, disability and insurance companies in a timely manner.</li><li>
Preparing shipping labels and ordering FedEx and UPS pickups and deliveries.</li><li>
Using applicable software programs to create inventories, letters, and other business-related documents.</li><li>
Assist with the patient resource center and integrate the current/ potential patients on Move, HubSpot, etc.</li><li>
Integrate and promote marketing initiatives for company services through effective communications.</li><li>
Assist with special events planning, business lunches and other related duties.</li><li>
Maintain patient safety by wearing personal protection equipment as required.</li><li>
Follows company policies and procedures as well as adhering to state and/or federal regulations.</li><li>
Work with the necessary Neuronetics or other various representatives to accomplish other various duties.</li><li>
Perform additional duties as needed, up to and including the willingness to be flexible by possibly traveling to other facilities.</li></ul><p><b>
Minimum Qualifications:</b></p><ul><li>
Advanced computer skills</li><li>
Strong communication and interpersonal skills</li><li>
Completion of TMS Certification during training</li><li>
Knowledge of medical terminology</li><li>
Understand and comply with HIPAA</li><li>
Excellent communication skills</li><li>
Ability to work well with a team</li><li>
CPR Certified (preferred by not required)</li><li>
Associate or bachelor's degree (preferred)</li><li>
1 or more years of medical office experience (preferred)</li><li>
Knowledge of medical authorizations (preferred)</li></ul><p><b>
Explore the Advantages of Joining Our Team:
</b></p><ul><li>Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
</li><li>Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize the care that clients receive.
</li><li>Embrace a journey of growth and development through continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
</li><li>Play a pivotal role in reshaping how mental health care is perceived and delivered in your local community as well as on a national scale, with your efforts directly improving client lives.
</li><li>Deliver mental health care in a sustainable way, with the support and tools you need to thrive.
</li><li>Thrive in an environment that celebrates collaborative success, driven by effective communication, support, and unity.
</li>Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.<br>
<li>
</li></ul><br>
<p><i>Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.</i></p></div>

TMS Intake Coordinator

Police and Fire Federal Credit Union

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><b><i>****EXCELLENT MEDICAL, DENTAL, VISION BENEFITS: 75% to 90% of premiums covered by PFFCU*****
</i></b></div><p><b><i>****401K &ndash; PFFCU contributes automatic 6% regardless of employee contribution after 1 year*****
</i></b></p><p><b>Location: </b>1000 Easton Road, Wyncote, PA 19095
</p><p><i>********Great benefits, paid time off, and more! Become a part of the team today!******
 </i></p><div><div><div><div><div><div><div><div><div><div><div><b><i>Are you looking for a career with professional growth opportunities?
</i></b><p><b><i>Do you have a passion for helping others?
</i></b></p><p><b><i>Do you enjoy setting goals and reaching them?
</i></b></p><p>If you answered <b><i>YES </i></b>to any of the above questions, we are looking for you!
</p></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><b>Principal Mission<br>
</b></div><div></div><div>Member Service Specialist I (MSS I) is the entry level branch role. Responsible for providing superior member service in branch and ensuring new and existing member relationships are developed by using product knowledge in conjunction with execution of our Total Member Connect (TMC) process to support the Credit Union&rsquo;s growth goals. Support PFFCU growth goals by engaging with members using Total Member Connect (TMC) and product knowledge to uncover products and services to benefit the financial well-being of our members and while maintaining a high level of integrity and operational efficiency.<br>
</div><div></div><div>All PFFCU staff members are responsible to promote the corporate values of member service, teamwork, commitment, performance and professional competency.<br>
</div><div></div><div><b>Major Responsibilities<br>
</b></div><div></div><ul><li>Adheres to PFFCU Commitment to our Members and leads by example at all times.
</li><li>Deliver superior member service by treating members with respect consistently providing friendly and professional service.
</li><li>Responsible for all aspects of the branch, including but not limited to completing membership applications, loan applications, resolving account issues and performing cash-related responsibilities on the window, desk or ITM.
</li><li>Ensures member information is secured and protected.
</li><li>Cross sell Credit Union products through meaningful conversations to uncover member needs for products and services using the 5 Step TMC process.
</li><li>Effectively uses resources to handle member inquiries and concerns efficiently and to completion.
</li><li>Demonstrates flexibility to help ensure the branch properly staffed.
</li><li>Works to make a good first impression on members that reflects well on PFFCU.
</li>Assists in activities based on needs of the branch at the ITMs, Service Window, or Sales Desk.<br>
<li>
</li></ul><div></div><div><b>Additional Responsibilities
</b></div><ul><li>Focus on quality, producing work that is thorough and completed with minimal errors.
</li><li>Assists management with Dual Control processes as needed.
</li><li>Reach successful or better production as defined in the Retail Performance Standards having quality conversations with members to deepen relationships using the TMC process.
</li><li>Maintains a neat and organized workspace.
</li></ul><div>Presents a professional image in dress, demeanor and speaking voice in all interactions with members, co-workers and supervisors.<br>
<ul><li>
</li></ul></div><div></div><div><b>Qualifications:<br>
</b></div><div></div><ul><li>High School Diploma/GED
</li><li>Preferred 1 year of Customer Service with Sales/Production goals.
</li><li>Strong verbal and written communication skills
</li><li>Solid problem-solving skills
</li><li>Exceptional Member Service skills
</li><li>Strong organizational skills
</li><li>Ability to remain professional and composed under pressure
</li><li>Embraces technology
</li>Proficient with Computers and working in Various Software systems simultaneously, including but not limited to Word, Excel, Outlook, Jack Henry Symitar/Episys, Meridian Link, etc.<br>
<li>
 </li></ul><div></div><div><b>Physical Requirements:
</b></div><ul><li>Prolonged periods of standing and walking (4+ hours) while working on a computer assisting members at ITMs or Window.
</li><li>Prolonged periods sitting at a desk and working on a computer.
</li><li>Must be able to lift up to 15 pounds at times.
</li></ul><p>PFFCU is an Equal Employment Opportunity (EEO) Employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. PFFCU complies with Philadelphia&rsquo;s Fair Chance Hiring Law;'
 </p><div>#PFFCUBSR<br>
</div><div></div><div><div><div><br>
<div><div><p>Privacy
</p></div><p>|
</p><div><p>Legal
</p></div><p>|
</p><div><p>Requirements</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div></div>

Member Service Specialist I -Cedarbrook

TrueScripts Management Services

<div>Description:
<p><b>
What We&rsquo;re About&hellip;</b>TrueScripts Management Services is a pharmacist-founded, fully transparent Prescription Benefit Manager that has been revolutionizing the PBM industry since 2014. Our mission is to build lasting relationships by providing prescription benefit expertise at a personal and customized level to ensure optimum value at the lowest possible cost. We are committed to lowering prescription drug spending, achieving clinically effective outcomes, and always delivering <i>Amazing Care. </i>Did we mention <i>Amazing Care</i>? Good! Because this is so much more than just our tagline. It is the foundation upon which our business was built. We believe that <i>Amazing Care</i> starts from within, and our culture is reflective of this philosophy.</p><p><b>
Our team members enjoy:</b></p><ul><li>
A wide range of health insurance options including medical, dental and vision</li><li>
A strong salary and bonus program</li><li>
A robust 401k and company match</li><li>
Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!</li><li>
A wellness program including financial incentives, chiropractic and massage services, and fitness stipends</li><li>
A cohesive, family-based culture</li><li>
Charitable contributions and volunteer time</li></ul><p><b>
Ok, enough about us. Here&rsquo;s what we need from you:</b> A future team members' values need to align with TrueScripts' core values of <b>Integrity, Respect, Innovation,</b> and <b>Service.</b> This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a &lsquo;can do, proactive attitude. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed.</p><p><b>
Position Overview:</b></p><p>
The Member Care Advocate is responsible for performing all tasks relative to in-house and external communications with TrueScripts members, doctor&rsquo;s offices&rsquo; and pharmacies. This position responds to member and client inquiries, assists members with appropriate prescription benefits, and problem solves any issues in our claims system. The role provides administrative support to Member Care Leadership, Client Success &amp; Executive teams. This is a fully remote position working Monday - Friday 8 am to 5 pm Central time. <b>** Preferred applicants will reside in Central time zone.</b></p><p><b>
Primary Roles and Responsibilities:</b></p><p><br>
Account Inquiries &amp; Claims Processing</p><ul><li>
Assist TrueScripts' members with pharmacy claims processing and plan benefits</li><li>
Receive phone calls/emails from members, clients, pharmacies and/or physician offices</li><li>
Troubleshoot claim processing problems and/or inquiries in claims adjudication system</li><li>
Respond to website inquiries</li><li>
Become proficient in all aspects of claims adjudication system</li><li>
Communicate escalated member service concerns to manager</li></ul><p>
Account Support</p><ul><li>
QA testing for client transitions/changes</li><li>
Complete pharmacy contact sheet for fax notifications</li><li>
Claims Logging, Invoicing &amp; Reporting</li><li>
Log Specialty Care, Brand Care, Paper Claims, and Fee for Prior Authorizations on SharePoint</li><li>
Log Specialty and Non-Specialty Prior Authorization approvals on SharePoint</li><li>
Prepare and send weekly/monthly invoices to the Accounting team</li><li>
Document actions and outcomes in the client database</li></ul>
Requirements:
<p><b>
Education:</b></p><ul><li>
High School Diploma, 2-year college degree in related field preferred</li></ul><p><b>
Experience/Knowledge:</b></p><ul><li>
Pharmacy technician or equivalent experience helpful, not required</li><li>
Two years of applicable experience preferred</li><li>
Innovative thinking</li><li>
Ability to explain plans to members and partnered pharmacies</li><li>
Knowledge of claims processing helpful</li><li>
Analytical thinking and attention to detail</li><li>
Excellent communication and customer relations skills</li><li>
Problem solving skills</li><li>
Ability to multi-task and prioritize in an ever-changing environment</li><li>
Strong computer skills including Microsoft Office (Excel, Word, PowerPoint, Outlook)</li></ul></div>

Member Care Advocate - Central

Planet Fitness

<div><div><div><b>Position: Member Services Rep - Full Time - Overnight</b></div>
<div>We are searching for a motivated <b>Member Services Representative</b> to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional &ldquo;Judgement Free&rdquo; member experience! BILINGUAL English/Spanish are encouraged to apply!</div>
<div>Some of your responsibilities will include:</div>
<div><b>Customer Service/Front Desk Activities:</b></div>
<ul><li>Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.</li>
<li>Answer phones in a friendly manner and assist callers with a variety of questions.</li>
<li>Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.</li>
<li>Respond to member questions and concerns in a timely and professional manner.</li>
<li>Conduct beverage or merchandise purchases on the point to sale system.</li>
<li>Utilize POS system to assist with new membership cards, change of address and billing or payment questions.</li>
</ul><div><b>Club Cleanliness and Maintenance:</b></div>
<ul><li>Go above and beyond to keep the front desk area and lobby clean and orderly.</li>
<li>Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.</li>
<li>Regular cleaning of all exercise equipment and tanning beds.</li>
<li>Regular restroom and wet area cleaning and stocking.</li>
</ul> <div><b>Qualifications &amp; Requirements:</b></div>
<ul><li>Applicants for an <b>overnight</b> position must submit to a 7-year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.</li>
<li>Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.</li>
<li>Prior Customer Service experience preferred</li>
<li>Must be 18 years of age or older.</li>
<li>High School diploma/GED equivalent required.</li>
<li>Upbeat, positive and professional attitude</li>
<li>Punctuality and reliability are a must.</li>
<li>Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.</li>
</ul> <div><b>Physical Demands/Requirements:</b></div>
<ul><li>Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.</li>
<li>Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).</li>
<li>Ability to talk continually in person or on the phone during shift.</li>
<li>Maintain physical ability to administer CPR in the event of medical emergency.</li>
<li>Ability to see in normal visual range with or without correction.</li>
<li>Ability to hear in the normal audio range with or without correction.</li>
</ul><div><b>Why you should join Planet Fitness?</b></div>
<ul><li>Contribute to changing people&rsquo;s lives every day by helping us create a healthier Planet!</li>
<li>Work alongside an amazing group of talented, dynamic professionals!</li>
</ul><div><b>Want more reasons?</b></div>
<ul><li>Medical, Dental, Vision Insurance</li>
<li>PTO &ndash; Paid Time Off</li>
<li>Free Black Card Membership</li>
<li>401(K) and Roth Retirement Savings Plans</li>
<li>Healthcare and Dependent Care Flexible Spending Accounts</li>
<li>STD, LTD, Term Life Insurance and other benefits</li>
</ul><div><i>Note: We participate in E-Verify for all Utah locations.</i></div>
</div>
<p><i>Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.</i></p></div>

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