member services representative

CONNEXUS CREDIT UNION

<div><div><div>Connexus Credit Union - Who We Are:</div></div><div><div>
Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest.</div><div></div><div>
As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve.</div><div></div><div>
This position is a temporary contract role and is not a permanent employment opportunity.</div><div></div>
Starting wage of $16.50/hr. and higher based on prior experience.<div><i>
Bring your customer service experience and we will give you the tools and training to achieve excellence. If you have a hunger to learn and positive energy, join us for bankers' hours with teams and leaders who want you to be your personal and professional best.</i></div><div></div><div>
Responsibilities:</div><ul><li><div>
Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes.</div></li><li><div>
As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals.</div></li><li><div>
Promptly and accurately assists members at the counter, drive-up, phone or via mail correspondence with all types of financial transactions, including troubleshooting as necessary, while keeping information in the strictest confidence.</div></li><li><div>
Educate our members about opportunities to enhance their financial landscape, while promoting Connexus products, services or policies.</div></li><li><div>
Complete member transactions accurately and efficiently, adhering to department, organizational and federal guidelines and procedures.</div></li><li><div>
Operate and balance cash drawer daily with minimal balancing errors.</div></li><li><div>
Monitor and respond as needed in chat queues in order to achieve interdepartmental synergy and provide members with a seamless experience, regardless of their contact channel.</div></li><li><div>
Protect member and credit union assets through risk mitigation, fraud prevention and confidentiality.</div></li><li><div>
Achieve individual performance goals as assigned and positively contribute to branch goal attainment.</div></li><li><div>
Take initiative for your personal development and stay informed of all credit union products, services and procedures.</div></li></ul><div></div><div>
Position Requirements:</div><ul><li><div>
Demonstrated knowledge of basic math skills and cash handling experience to count cash and balance cash drawer accurately and proficiently is Required.</div></li><li><div>
1+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals is preferred.</div></li><li><div>
Follows established routines under close supervision.</div></li><li><div>
Uses normal courtesy and workplace professionalism. Interacts with co-workers and members. Demonstrates behaviors that support our values and culture.</div></li><li><div>
Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude.</div></li><li><div>
Ability to be entrusted with the handling of confidential and personal matters and to remain calm under pressure.</div></li><li><div>
Demonstrated ability to be a team player, with willingness to work in a fast-paced, flexible environment.</div></li></ul><div></div><div>
Connexus Credit Union's Employer Recognitions:</div><ul><li><div>
2026 Best Place to Work in IT, Computer World</div></li></ul><div></div><div><i>
Equal Opportunity </i><i>Employer/Disabled/Veterans/41</i><i> CFR 60&ndash;1.4, 41 CFR 60-1.35</i></div></div></div>

Member Services Representative

Reema Health

<div><p><b>Behavioral Health Community Guide</b></p><br>
<p></p>
<p>
Location: Kansas City, KS metro area</p>
<p>
FLSA Status: Exempt</p>
<p>
Job Status: Full Time</p>
<p>
Work Model: Hybrid</p>
<p>
Work Schedule: Monday&ndash;Friday with occasional evenings and/or weekends</p>
<p>
Vehicle Required: Yes</p>
<p>
Amount of Travel Required: 25-50% within a 30 mi community service area</p>
<p>
Reports To: Care Team Manager</p><p></p><p><br>
 At Reema Health, we believe that a personalized, community-based approach to care makes it easier for anyone to access the things they need to make their lives better. We know that life's challenges often exist because the systems built to help are a burden to navigate. We believe building a relationship with a real person &mdash; someone who listens, meets members where they are, and understands the community's resources &mdash; can ease those burdens and effectively connect members to health care. Reema believes that using technology to support human connection and engagement can be a lifeline for those most struggling to navigate life's challenges. Our mission-driven and member-focused company is seeking an experienced and self-motivated Behavioral Health Community Guide who has worked with individuals living with serious mental illness and substance use disorder, and understands the unique needs of this community. In this role, the Behavioral Health Community Guide will be working with the multidisciplinary care team to plan and coordinate services for members.</p>
<p>
This energetic and adaptable Behavioral Health Community Guide is an integral part of Reema, a start-up working to transform how behavioral health care and social care work together. The Behavioral Health Community Guide works to build genuine, positive relationships with a diverse range of members and seeks to improve the member's health and wellbeing. Their work is completed daily through an integrated technology platform to call and text members, schedule community visits and clinical appointments, as well as document all interactions and communicate with the clinical team. The Behavioral Health Community Guide will be responsible for the full lifecycle of their caseload, including initial outreach to engage members in services, ongoing work with members to achieve their wellbeing goals through connection to health care and community resources, and completion of the care plan. The Behavioral Health Community Guide will work as part of an integrated model of healthcare where they partner directly with clinical therapists and prescribers to provide holistic support for members. A primary strength of the Behavioral Health Community Guide should be excellent verbal and written communication, building strong meaningful relationships, problem solving, and a comfortability in navigating the ambiguous nature of a constantly growing and evolving startup.</p>
<p>
This position requires significant time in the field, directly interacting with members. This role is most suitable for someone who is confident in interacting directly with many people, many of whom have experienced trauma and face barriers because of their mental, physical and chemical health.</p><br>
<p></p>
<p>
Outreach and engagement into care:</p>
<ul>
<li>Engage and work alongside clients from diverse ethnic backgrounds, focusing on those with: severe and persistent mental illness, substance use disorders and complex medical conditions.</li>
<li>Reach out to members and share about Reema Health to enroll them in our care model.</li>
</ul>
<p>Provide high quality and meaningful support to members to achieve improved health and wellbeing outcomes:</p>
<ul>
<li>Through cold outreach create and manage a caseload of 60 - 100 members and provide coverage for other Community Guides during periods of absence or increased workload.</li>
<li>Assess member needs and support systems, including social determinants of health, to help create a patient-centered care plan.</li>
<li>Assess member behavior and mental health needs and actively participate in guiding them through the process of enrolling in behavioral and mental health services.</li>
<li>Establish trusting relationships with members, reliably provide meaningful and quality support, and follow-through in a timely and appropriate manner to achieve their wellbeing goals.</li>
<li>Collaborate with our clinicians by helping patients connect to care, joining clinical visits as appropriate, following up on social needs.</li>
<li>Coordinate referrals and support appointment scheduling and attendance with behavioral health, primary care, and other provide types for members.</li>
<li>Understand overall goals for the month. Independently organize and prioritize workload with effective time and task management skills to achieve monthly goals and outcomes.</li>
<li>Actively listen, empathize, and appreciate the vulnerability of members willing to share their challenges. Community Guides will maintain professional boundaries and confidentiality, seeking consultation and support with complex member situations from the multidisciplinary team.</li>
<li>Visit members in person as appropriate. This may be in the member's home, community, the hospital or other treatment setting to build trust and maintain connection with Reema's clinical services.</li>
<li>Utilize text, phone, email and face-to-face interactions appropriately to match your communication approach with each members' preference and situation.</li>
<li>Effectively identify and connect members to community and health resources to support member needs. This may include transporting members and accompanying them to access other services. Establish relationships with resources to support Reema's members as needed.</li>
<li>Prepare members for services ending by keeping self-sufficiency and independence top of mind.</li>
</ul>
<p>Complete accurate and thorough documentation and record keeping in a timely manner:</p>
<ul>
<li>Utilize the Reema App to thoroughly document all work with members in a timely fashion, including keeping a care plan updated.</li>
<li>Understand and comply with confidentiality of protected health information and HIPAA.</li>
<li>Support member records to be thorough and accurate in both Reema's technology and our EHR.</li>
</ul>
<p>Provide positive representation of Reema:</p>
<ul>
<li>Work independently and collaboratively in a fast-paced startup environment. See frequent change as an opportunity rather than a barrier.</li>
<li>Serve diverse members in your community with dignity and respect, as well as build relationships with community resources and customers.</li>
<li>Partner with Reemates across the multidisciplinary team and the company to offer your perspective and learn from others.</li></ul><br>
<p></p>
<p>
Job responsibilities to grow and change as business necessitates.</p>
<p>
Education, Experience and Skills:</p>
<ul>
<li>Bachelor's degree in Social Work, Human Services, Psychology, Health Sciences or other related fields. Years of related experience and subsequent expertise can be substituted for years of completed education towards a bachelor's degree</li>
<li>3 or more years of direct experience with population or community to be served and knowledge of community</li>
<li>Driven to work with individuals who have significant mental and chemical health needs and believe that recovery is possible</li>
<li>Demonstrated experience with crisis planning, case management, boundaries and personal safety in community work</li>
<li>Proficiencies in critical thinking, time management, strategizing, and multitasking</li>
<li>Strong propensity towards building and maintaining relationships through initiating conversations and creating connections</li>
<li>Ability to develop, adapt, and execute outreach and care plans</li>
<li>Demonstrated proficiency working with technology, including basic knowledge of all related computer and software applications such as Microsoft Word, Outlook and Excel, and Video Conferencing required; G-Suite preferred</li></ul><br>
<p></p>
<p>
Qualifications &amp; Position Requirements:</p>
<ul>
<li>18 years of age or older</li>
<li>Qualified applicants must have flexible and reliable access to transportation, a valid Driver's License, Vehicle Insurance, and a satisfactory driving record</li>
<li>Offers are contingent upon passing a pre-employment drug screening and background check</li>
<li>Comply with federal, state and local regulations regarding patient confidentiality HIPAA</li>
<li>Use technology-based tools and systems daily</li>
<li>Lift and carry up to 25 pounds occasionally</li></ul><br>
<p></p>
<p>
Benefits:</p>
<ul>
<li>Competitive Salary</li>
<li>Medical, Dental, and Vision Insurance</li>
<li>HSA and FSA Options</li>
<li>401(k) Retirement Savings Plan</li>
<li>Employee Assistance Program</li>
<li>Flexible Schedules and Remote Work</li>
<li>Technology Stipend</li>
<li>Mileage Reimbursement</li>
<li>Accrued Paid Time Off</li>
<li>Paid Family and Medical Leave</li></ul><br>
<p></p>
<p>
As an equal opportunity employer, Reema Health is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state and local laws.</p>
<p>
Reema Health has reviewed this job description to ensure that essential functions and basic responsibilities have been included. It is intended to provide guidelines for job expectations and assess the prospective employee and/or current employees ability to perform the position described. It is not intended to be interpreted as an exhaustive list of all functions, responsibilities, skills, and abilities for this role. Additional functions and requirements may be assigned by supervisors as deemed appropriate.</p><br>
<p></p>
<p><b><i>
Notice to all potential candidates</i></b></p>
<p>
Reema Health has been made aware of fraudulent activities targeting job seekers.</p>
<p>
To ensure your safety and protect yourself from potential scams, we urge you to exercise caution and verify the authenticity of anyone claiming to represent Reema Health.</p>
<p>
We value your privacy and security. Genuine communications from us will always come from official email domains. We assure you that we will never request bank account, credit card, or social security information during the application or interview processes. We would also never conduct an interview or extend a job offer over chat or text.</p>
<p>
We appreciate your understanding and interest in a career with Reema Health.</p></div>

Behavioral Health Community Guide

Heartland ABA

<div><p>Are you seeking a career that makes a meaningful impact on the world? Join us in our mission to empower children with Autism to achieve their full potential and lead joyful, fulfilling lives. Explore lucrative opportunities in the Applied Behavior Analysis (ABA) field, where you can bring about real change for children and their families. Become a part of a devoted community of professionals in ABA, driven by a shared passion for enhancing lives.</p>
<p><b>Perks:</b></p>
<ul><li>Enjoy job security and advancement opportunities in the thriving ABA industry.</li>
<li>Experience flexibility and autonomy in your schedule, making it an ideal opportunity for college students.</li>
<li>Great opportunities for anyone in Education or related fields, as many positions offer afternoon or evening hours.</li>
<li>Receive competitive compensation.</li>
<li>Ideal for those seeking part-time positions.</li>
<li>A fantastic entry point into the field of psychology, providing valuable real-world experience.</li>
<li>No experience required!</li>
<li>Full training offered.</li>
</ul>
<p><b>Responsibilities:
</b></p><ul><li>Provide one-on-one ABA services to clients, using evidence-based interventions supporting independence and positive behavior.</li>
<li>Serve as an integral member of our clinical team, responsible for the direct implementation of skill building and care plans.</li>
<li>Record session data accurately using electronic devices.</li>
<li>Foster a positive learning environment for clients and connect with families.</li>
<li>Collaborate with families and providers to enhance treatment effectiveness.</li>
</ul>
<p><b>Qualifications:</b></p>
<ul><li>High school diploma or equivalent.</li>
<li>Willingness to learn and passionate about making a difference for children with Autism.</li>
<li>Patience, compassion, and the ability to maintain a calm demeanor in challenging situations.</li>
<li>Reliable method of transportation</li>
</ul>
<p><b>Need to Knows:
</b></p><ul><li>Services will be provided in clients' homes or in the community-based locations.</li>
<li>All positions start off part-time.</li>
<li>Required to take the 40-hour Registered Behavior Technician course.</li>
<li>Minimum 6 month commitment required</li>
</ul>
<p>This position is perfect for anyone passionate about helping children with Autism thrive! We provide paid training &mdash; no prior experience is required.</p>
<p><b>Great Fit If You Have Experience In:</b></p>
<ul><li><p>Education or early childhood development</p>
</li><li><p>Childcare, babysitting, or youth mentorship</p>
</li><li><p>Teaching assistant, paraprofessional, or instructional aide roles</p>
</li><li><p>After-school programs or camp counseling</p>
</li><li><p>Behavioral health, mental health, or social services</p>
</li><li><p>ABA therapy or working with individuals with Autism</p>
</li><li><p>Healthcare support (DSP, CNA, HHA, PCA, caregiver)</p>
</li><li><p>Supporting a neurodiverse family member or loved one</p>
</li><li><p>Behavior Technician, ABA, Registered Behavior Technician</p>
</li></ul><p><b>No experience? No problem &mdash; paid training is provided!</b><br>
If you're compassionate, patient, and passionate about making a difference, we encourage you to apply.</p>
<p><b>Apply today to join our team, begin your career in ABA, and make that positive difference!</b></p></div>

Registered Behavior Technician: Emerging Leaders Program (NE)

RBT Apprentice – Wichita Openings

Explore 146+ Member services representative in Kansas City this March. Find roles across top companies and apply now to boost your career.

146 member services representative jobs In Kansas City

Member Services Representative

Behavioral Health Community Guide

Registered Behavior Technician: Emerging Leaders Program (NE)

Registered Behavior Technician: Emerging Leaders Program (NE)

Registered Behavior Technician: Emerging Leaders Program (NE)

Registered Behavior Technician: Emerging Leaders Program (NE)

RBT Apprentice – Wichita Openings