member services representative

Vasa Fitness

<div><div><b>POSITION DESCRIPTION</b></div>
<div>
</div><div><b>POSITION TITLE:</b> Member Services Representative</div>
<div><b>
REPORTS TO:</b> Member Services Team Lead</div>
<div><b>
DEPARTMENT: </b>Member Services</div>
<div><b>
LOCATION</b>: Corporate Office (remote positions available)</div>
<div><b>
FULL TIME: </b>Monday-Friday 11:30AM - 8:00PM</div>
<div><b>
FLSA STATUS:</b> Non-Exempt, Hourly</div>
<div><b>
COMPENSATION</b>: $15.00 per hour</div>
<div>
</div><p><b>JOIN OUR TEAM</b></p>
<p>
At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive-embodied by members and team members alike-VASA is a place where lives are changed because of authentic connections made within our supportive community.
</p><p>Our people BELIEVE in our brand, are HARD WORKING, have HIGH STANDARDS, and GIVE ENERGY to others.</p>
<p><b>
BENEFITS</b></p>
<p>
We offer a competitive, all-encompassing benefits package which includes healthcare benefits for employees who work 30+ hours per week. All employees receive two complimentary gym memberships-one for themselves and another to give away-plus 401k options.
</p><ul><li><i>30+ hours per week employees:</i> Paid Time Off <i>(hourly), </i>Health, Dental, Vision Benefits and Paid Parental Leave (in addition to above)</li>
<li><i>40 hours per week employees: </i>Flexible Vacation Plan <i>(salary)</i> &amp; Paid Holidays (in addition to above)</li>
</ul>
<p>Come join VASA Fitness and join a passionate, fun, and united team!</p>
<div><b>
PURPOSE</b></div>
<div>
</div><div>Create an Uplifting VASA experience by offering inclusive, accessible, and on-trend fitness. The Member Services team provides customer service to our members via phone, email, and chat. As a Member Services Representative, you will be responsible for providing an uplifting experience to our members by addressing and resolving their questions and concerns in an inclusive and supportive way. Member Services provides an approachable team environment in a corporate office setting, giving you the opportunity to grow your customer service and problem-solving skills while building friendships in the culture we provide.</div>
<div>
</div><div><b>DELIVERABLES</b></div>
<div><b>
</b></div><ul><li>Create a friendly, professional, and positive first impression on our Members, their guests, and the public</li>
<li>Properly address and resolve membership concerns and requirements.</li>
<li>Meet or exceed all quotas provided by your leader, both personally and as a team unit</li>
<li>Accurately record all information regarding Member relations internally and with external vendors</li>
<li>Research and resolve member issues through use of a computerized database.</li>
<li>Route phone calls, members, and guests to appropriate personnel to handle memberships promptly and efficiently with innovative &amp; consistent customer service.</li>
<li>Accurately record data from phone conversations and member visits into appropriate databases</li>
<li>Collect on past due accounts.</li>
</ul>Requirements:
<div><b>MINIMUM QUALIFICATIONS</b></div>
<ul>
<li>High school diploma or equivalent (GED)</li>
<li>Prior customer service experience</li>
<li>Strong attention to detail</li>
<li>Ability to use own judgement to make decisions.</li>
<li>Ability to work without immediate supervision.</li>
<li>Excellent verbal and written communication across different platforms (email, in-person, phone, social media, etc.)</li>
<li>Ability to focus on core information expressed by members and provide solutions, information, and guidance in a professional manner.</li>
<li>Integrity in handling financial transactions and information regarding member accounts</li>
<li>Ability to work in a fast-paced environment and effectively manage a high volume of inquiries.</li>
</ul>
<div></div><div><b>PREFERRED QUALIFICATIONS</b></div>
<ul>
<li>Bilingual (Spanish/English) highly preferred</li>
</ul>
<div></div><div><b>This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.</b></div>
<p>
VASA Fitness is an Equal Opportunity Employer</p><br>
<br>
Compensation: $15.00 per hour Pay Transparency In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to &quot;Pay Transparency Law&quot;; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.</div>

Member Services Representative

Local 1233 Federal Credit Union

<p>About Us</p><p>Local 1233 FCU</p><p>We are a small credit union that serves Longshoremen of Port Newark NJ.</p><p><b>POSITION DESCRIPTION</b></p><p>Position Title: Part-Time Member Service Representative</p><p>(Potential full-time employment after 90 day probation period)</p><p>Hours: 9:00a - 2:00p Monday-Friday</p><p><b>Reporting Relationships</b></p><p>Position Reports to: Manager</p><p><b>Position Purpose:</b></p><p>Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments/processing. Balances each day&rsquo;s transactions totals and verifies and close transaction drawer at the end of the day. Performs a broad variety of member services functions such as opening and closing accounts, payroll deductions, and assisting members with their share accounts. Answers members&rsquo; inquiries regarding Credit Union services provided and performs a variety of account maintenance duties. Performs specific assigned duties including various clerical functions, and assist other Member Service Representatives with duties as required. Serves members promptly and professionally, process transfer authorizations and comply with BSA requirements. Completes required projects/reports accurately and promptly. Ensures that work area is clean, secure and well maintained. Keeps manager informed of any significant problems or concerns.</p><p><b>ESSENTIAL FUNCTIONS AND BASIC DUTIES</b></p><ul><li>Assumes responsibility for the efficient, effective, and accurate performance of teller functions.</li><li>Represents the Credit Union in a courteous and professional manner.</li><li>Receives share deposits and loan payments.</li><li>Disburses check share withdrawals.</li><li>Processes transfers.</li><li>Verifies transactions. Monitors deposits amounts and examines documents for endorsement, detects and resolves discrepancies promptly.</li><li>Balances daily transactions and totals.</li><li>Assumes responsibility for the effective and professional performance of member service functions.</li><li>Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Opens and closes accounts. Completes payroll deduction and authorization forms.</li><li>Answers questions and solves problems for members by listening to problems, collecting data, securing answers and reporting results to the inquiring party.</li><li>Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.</li><li>Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options and other related services.</li><li>Maintains and projects the Credit Union&rsquo;s professional reputation. Maintains privacy of member account information.</li><li>Assumes responsibility for establishing and maintaining effective coordination and working relationships with management.</li><li>Keeps manager informed of any significant problems or concerns.</li><li>Completes required reports and records accurately and promptly.</li><li>Attends meetings as required.</li><li>Assumes responsibility for related duties as required or assigned.</li><li>Ensures that work area is clean, secure, and well maintained.</li><li>Performs related clerical duties as required.</li></ul><p><b>PERFORMANCE MEASUREMENTS</b></p><ul><li>Teller and Member Service Representative functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.</li><li>GL and members accounts are balanced and any discrepancies promptly resolved.</li><li>Good business exist with members. Members&rsquo; problems or questions are courteously and promptly resolved.</li><li>Good working relationships and coordination exist with staff and management. Assistance is provided to other Member Service Representatives and staff as needed</li><li>The Credit Union&rsquo;s professional reputation is maintained and conveyed.</li></ul><p><b>QUALIFICATIONS</b></p><p>Education/Certification: High School graduate or equivalent.</p><p>Required Knowledge: Knowledge of Teller and Member Service Representative operations and procedures.</p><p>Proficient understanding of Credit Union operations.</p><p>Experience Required: 2 or more years of working in a Credit Union and customer service, must possess basic accounting skills. Ability to operate related computer applications and other business equipment including adding machines, and multiline telephone. Good typing skills, communication skills and math skills is a must. Must be dependable and willing to multi-task</p><p>Job Type: Part-time</p><p>Pay: $18.00 - $20.00 per hour</p><p>Expected hours: 25 per week</p><p>Application Question(s):</p><ul><li>Are you looking for short-term or long- term employment?</li></ul><p>Experience:</p><ul><li>credit union: 2 years (Required)</li><li>Customer service: 2 years (Required)</li></ul><p>Work Location: In person</p>

Navitus Health Solutions / Lumicera Health Services

<div><p>Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Member Services Representatives. This position is responsible for delivering excellent service to members utilizing processes and technology within a call center. If you are dependable with strong problem-solving and customer service skills apply now! This is an in office position.</p><br>
<ul><li>
Ensures all customers receive an excellent level of customer service.</li><li>
Handling front-line inbound and outbound member calls, with the ability to quickly gain a deep understanding of Archimedes' services and customer needs.</li><li>
Follows established procedures, processes, and standards for production, productivity, quality, and customer-service. Meets performance targets for speed, efficiency, and quality.</li><li>
Analytical - Can analyze a situation and understand quickly what the implications are to other groups within Archimedes. Uses intuition to make decisions that are best for the business.</li><li>
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.</li><li>
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments, demonstrates a high sense of urgency when</li><li>
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar;</li><li>
Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.</li><li>
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.</li><li>
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity.</li><li>
Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.</li><li>
Motivation &ndash; Sets/achieves challenging goals; Demonstrates persistence, overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.</li><li>
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives;</li><li>
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.</li><li>
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality, is able to lead an environment of high quality high efficiency performers.</li><li>
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.</li><li>
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals;</li><li>
Completes tasks on time or notifies appropriate person with an alternate plan.</li><li>
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.</li><li>
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.</li></ul><br>
<ul><li>
A minimum of 1 year of experience delivering excellent service in a call center, collections, or member retention role. While we desire experience with healthcare or pharmaceutical environment (excluding home healthcare,) we are willing to train the right person.</li><li>
High School Education Diploma/GED (Required)</li></ul></div>

Member Services Representative - Archimedes

Attorney Live

<p><b>Member Services Representative</b></p><p><b>COMPANY OVERVIEW</b></p><p>At Legal Resources, we believe everyone deserves affordable access to trusted legal support&mdash;and we've been making that a reality for over 30 years. As a leader and innovator in the legal benefits industry, we proudly partner with more than 1,500 organizations nationwide, including government agencies, educational and medical institutions, IT companies, and associations. Our mission is simple: to provide individuals and families with reliable legal assistance when they need it most.</p><p><b>POSITION OVERVIEW</b></p><p>The <b>Member Services Representative</b> at Legal Resources plays a crucial role in delivering exceptional support to our Legal and Identity Theft Protection Plan Members and our national network of attorneys. Working within a dynamic and collaborative environment, the Representative ensures that Members receive timely, professional assistance with coverage inquiries, attorney referrals, and service concerns via an inbound and outbound calls. The ideal candidate will be detail-oriented, adaptable, and motivated to provide outstanding customer service. A background as a certified paralegal, legal assistant, or as a customer service representative is a strong plus.</p><p><b>KEY RESPONSIBILITIES</b></p><ul><li>Assist Legal Plan and ID Protection Members from over 1,200 employer groups with questions regarding their legal coverage and help connect them with appropriate legal representation.</li><li>Communicate and coordinate with our national Law Firm Network of over 20,000 attorneys to arrange representation and address service concerns or complaints as they arise.</li><li>Collaborate closely with an internal team of experienced paralegals and staff to ensure seamless handling of Member and attorney-related matters.</li><li>Prepare, process, and distribute Member and attorney-related marketing materials, custom letters, and other communications.</li><li>Maintain accurate records, update member information, and ensure compliance with internal policies and procedures.</li><li>Utilize Microsoft Word and Excel to support administrative and reporting tasks, with a focus on efficiency and attention to detail.</li><li>Contribute to an environment that values superior customer service, teamwork, and continuous improvement.</li></ul><p><b>QUALIFICATIONS AND SKILLS</b></p><ul><li>Certification as a paralegal, or willingness to earn certification, is highly desirable.</li><li>Prior experience in a general practice law firm, legal services environment is a strong advantage.</li><li>Bachelor's degree or equivalent professional experience preferred.</li><li>Exceptional verbal and written communication skills, with the ability to communicate professionally and effectively with diverse audiences.</li><li>Strong computer proficiency, particularly in Microsoft Word and Excel; familiarity with database systems and customer service platforms is a plus.</li><li>Outstanding organizational skills and the ability to manage multiple priorities in a fast-paced environment.</li><li>Excellent interpersonal skills, with a commitment to delivering superior Member experiences.</li><li>High level of professionalism, integrity, and attention to detail.</li><li>Ability to work full-time (40 hours per week) with available shifts from either 8:30 AM to 5:30 PM EST or 11:30 AM to 8:30 PM EST.</li></ul><p><b>Company Culture</b></p><p>Working at our corporate headquarters means being part of a supportive and collaborative team environment where your contributions truly matter. We offer a welcoming workplace culture, professional development opportunities, and excellent employee benefits designed to support your personal and professional well-being. If you're passionate about making a difference, enjoy working in a dynamic environment, and want to be part of a company that values innovation and people, we&rsquo;d love to have you on our team.</p><p>Job Type: Full-time</p><p>Pay: $20.00 - $22.12 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>AD&amp;D insurance</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Professional development assistance</li><li>Profit sharing</li><li>Tuition reimbursement</li><li>Vision insurance</li><li>Wellness program</li></ul><p>Application Question(s):</p><ul><li>To qualify for this role, candidates must demonstrate job stability, including at least one professional role held for 2+ consecutive years in the past 5 years. Do you meet this requirement?</li></ul><p>Experience:</p><ul><li>professional customer service: 2 years (Required)</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>License/Certification:</p><ul><li>Paralegal Certificate (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Virginia Beach, VA 23452 (Required)</li></ul><p>Ability to Relocate:</p><ul><li>Virginia Beach, VA 23452: Relocate before starting work (Required)</li></ul><p>Work Location: In person</p>

Member Services Representative/Support Center Paralegal

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><p>
This job is within the American Airlines Credit Union. The role is responsible for building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><ul><li>
Open new accounts, sell and process Credit Union services for new and existing members</li><li>
Post deposits and process loan payments</li><li>
Process various monetary transactions and maintain account information</li><li>
Perform Notary Services as required</li><li>
Create and promote positive name recognition for the Credit Union
</li><li>Work with branch/department managers and leverage cross-selling opportunities</li><li>
Research member inquiries and provide solutions as required in a timely manner</li><li>
Maintain awareness of all branch functions and duties to provide proper support and coverage at all times</li><li>
Implement and enforce internal control and security measures in accordance with Credit Union policies and government regulations</li><li>
Foster a culture that promotes teamwork, service excellence and relationship building within the covered branches and overall organization</li><li>
Perform loan interviews, processing and disbursement activities, as assigned by manager</li><li>
May work a rotating Saturday schedule depending on job location</li><li>
Perform other duties as assigned</li><li>
The selected individual will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High school diploma or GED</li><li>
Must be able to work in-person at assigned branch location</li><li>
Must have cash handling, sales, or a combination of customer service and financial institution experience within the last twelve months</li><li>
Job level to be determined by the candidate's skills, qualifications and relevant consumer loan processing or underwrriting experience</li></ul><p></p><p><b><br>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
College degree in business, finance, or related area, or equivalent financial services experience, or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions</li><li>
Previous banking or Credit Union experience</li><li>
Previous experience in a service-culture environment</li></ul><p></p><p><b><br>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software</li><li>
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable</li><li>
Ability to exercise excellent member service skills</li><li>
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services</li><li>
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team</li><li>
Ability to interact professionally with all employees and members</li><li>
Ability to speak, read, and write in English is required; Spanish is a plus
</li><li>Ability to work independently and with minimal supervision</li><li>
Ability to perform basic math calculations and analyze data</li><li>
Ability to self-motivate with strong organization skills and capacity for attention to detail</li><li>
Ability to effectively prioritize work and meet deadlines</li><li>
Ability to sit and/or stand for extended periods of time</li><li>
Ability to work varying schedules, including evenings and weekends</li><li>
Ability to maintain satisfactory performance and attendance</li><li>
Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Member Services Representative, AACU Branch Operations

Pair Team

<div><h2 class="jobSectionHeader"><b>About Pair Team</b></h2><br>
<p></p>
<p>
At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.</p>
<p>
We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.</p>
<p>
Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.</p>
<p>
We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a <b>58% reduction in emergency department visits</b> and a <b>29% reduction in hospital admissions</b>.</p>
<p>
At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare.</p><br>
<p></p>
<p><b>
Our Values</b></p>
<ul>
<li><b>Lead with integrity: </b>We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.</li>
<li><b>Embrace challenges:</b> We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.</li>
<li><b>Break through walls: </b>We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.</li>
<li><b>Act beyond yourself: </b>We build each other up and respect boundaries. We seek first to understand and assume positive intent.</li>
<li><b>Care comes first: </b>We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.</li>
</ul><h3 class="jobSectionHeader"><b>In the News</b></h3>
<ul><li><b>Forbes: </b>For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most</li>
<li><b>TechCrunch: </b>Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team</li>
<li><b>Axios: </b>Pair Team collects $9M for Medicaid-based care</li>
</ul>
<h2 class="jobSectionHeader"><br>
<b>About the Opportunity</b></h2>
<p>
Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.</p>
<p>
We seek a full-time <b>Bilingual Member Services Representative</b> to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. The Bilingual Member Service Representative will hold the title of a Lead Case Manager.</p><br>
<p><b>
This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home</b></p><br>
<p></p>
<h3 class="jobSectionHeader"><b>
What You'll Do</b></h3>
<ul><li>Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals</li>
<li>Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system</li>
<li>Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members</li>
<li>Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan</li>
<li>Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks</li>
<li>Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions</li>
<li>Consistently meet monthly encounter metrics to ensure compliance with health plan regulations</li>
<li>Identify and break down barriers ensuring individuals' continuation with the program</li>
<li>Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups</li>
<li>Coordinate physical care management appointments through collaboration with external and internal providers</li>
<li>Utilize external and internal online platforms to collaborate with team members and carry out daily tasks</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
What You'll Need</b></h3>
<ul><li>3+ years of general work experience (healthcare call environments preferred)</li>
<li>You are physically located in California
<ul><li>Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations</li>
<li>Virtual Ops requires a quiet, HIPAA compliant and internet connected space</li>
</ul></li><li><b>Bilingual &ndash; English/Spanish</b></li>
<li>Telehealth experience in high volume call settings (inbound and outbound)</li>
<li>Strong understanding of cultural fluency</li>
<li>High degree of empathy</li>
<li>Ability to work collaboratively in a multidisciplinary team</li>
<li>An eye for optimization</li>
<li>Organizational skills</li>
<li>Ability to remain patient when faced with adversity</li>
<li>Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing</li>
<li>A valid driver's license and auto liability insurance</li>
</ul><h3 class="jobSectionHeader"><b>Preferred Qualifications:</b></h3>
<ul><li>Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder</li>
<li>2+ years of healthcare call center experience</li>
<li>Experience with motivational interviewing</li>
<li>Metrics driven
</li><li>Zest for problem solving, seeking answers, and thinking outside the box</li>
<li>Detail-oriented and organized self-starter who is a rockstar multitasker</li>
<li>Reliable and comfortable in an ever-changing environment</li></ul><br>
<p></p>
<h3 class="jobSectionHeader"><b>
Because We Value You</b></h3>
<ul><li>Salary: $25/hour</li>
<li>Comprehensive health, vision &amp; dental insurance</li>
<li>401k</li>
<li>Monthly $100 work from home expense stipend for your WFH days</li>
<li>Gas reimbursements for your on-site engagement days</li>
Flexible vacation policy <li>- take the time you need to recharge!</li>
<li>We provide all of the equipment needed for the role</li>
<li>Opportunity for rapid career progression with plenty of room for personal growth!</li></ul><p></p><div><p><i><br>
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.</i></p>
<p><i>
Pair Team participates in E-Verify to verify employment eligibility for new hires.</i><br>
<br>
<i>Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.</i></p>
<p><b>
We do not conduct any TA business outside of our @</b><b>pairteam.com</b><b> emails.</b> If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.</p>
<p><b>
Note:</b> Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!</p></div></div>

Bilingual Member Services Representative (Remote, Spanish Speaking)

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