member services representative

Self-Help

<div><p><b>Job Description:
</b></p><p><b>WHO We Are:
</b></p><p>Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we&rsquo;re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we&rsquo;ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.
</p><p></p><p><b>We are seeking a Member Service </b><b>Representative/Teller </b><b>to join our Tallahassee, FL team!
</b></p><p></p><p><b>Position Summary:
</b></p><p>The Member Service Representative (MSR)/Teller will report to the Teller Supervisor, Assistant Branch Manager, Branch Manager, or another designee. They will work with members to meet financial service needs through processing transactions and suggesting new products or services. The MSR/Teller is responsible for delivering the highest-level customer service, accurate and efficient processing of member transactions, promoting products and services, resolving member account issues, making modifications to accounts, adding account services, opening new accounts, and performing those functions according to the policies and guidelines of the credit union in a friendly, helpful manner.
</p><p></p><p><b>WHAT You&rsquo;ll Do:
</b></p><ul><li><p>Initiate and lead conversations to identify and assess member needs.
</p></li><li><p>Maintain and enhance member account relationships by providing excellent member service.
</p></li><li><p>Process share deposit payments, loan payments, manual payrolls, and account transfers.
</p></li><li><p>Maintain drawer cash levels within prescribed amounts.
</p></li><li><p>Post and Log night, ATM, and mail deposits. (Part of dual-control team.).
</p></li><li><p>Perform other duties and projects as assigned.
</p></li></ul><p></p><p><b>WHAT You&rsquo;ll Need:
</b></p><ul><li><p>High School graduate or equivalent.
</p></li></ul><div><div><div><ul><li><p>Minimum o ne year experience in financial institution or other customer service industry preferred.
</p></li><li><p>Prior cash handling and customer service responsibilities preferred.
</p></li><li><p>Preference for working in organizations that place priority on teamwork and collaboration
</p></li><li><p>Strong commitment to our mission &ndash; creating economic opportunity for traditionally underserved communities.
</p></li><li><p>Excellent customer service skills.
</p></li><li><p>Demonstrated ability to communicate effectively &ndash; both verbally and in writing.
</p></li><li><p>Ability to be trained and efficiently operate credit union systems and proprietary software, including proprietary software (New Solutions, Microsoft Excel, Word, and Outlook).
</p></li><li><p>Ability to work flexible work hours including evenings and weekends.
</p></li><li><p>May be required to travel to cover other Branches.
</p></li><li><p>Keen attention to detail, ability to effectively organize and prioritize work.
</p></li><li><p>Analytical and problem-solving skills.
</p></li><li><p>Ability to use keyboard and data entry skills .
</p></li></ul><p></p><p>Ability to demonstrate Self-Help's Core Values:
</p><p>o Mission Before Self
</p><p>o Service with Excellence
</p><p>o Embracing &amp; Promoting Change
</p><p>o Results Not Credit
</p><p>o Diversity as a Strength
</p><p>o Financial Sustainability for Mission Impact
</p></div></div></div><p></p><div><div><p><b>PHYSICAL REQUIREMENTS/WOR </b><b>K </b><b>ENVIRONMENT
</b></p></div></div><div><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</p></div><div><div><ul><li><p>Close vision is required.
</p></li></ul></div><div><ul><li><p>Employee is regularly required to: sit; talk and hear; use hands to finger, handle or feel; and reach with hands and arms.
</p></li></ul></div><div><ul><li><p>Employee is frequently required to type and use a keyboard.
</p></li></ul></div><div><ul><li><p>The employee must occasi onally lift and/or move up to 20 to 40 pounds .
</p></li></ul></div></div><p></p><p>If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all &ndash; THIS is the place for you!
</p><p>Self-Help is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
</p><p><b>Company Disclaimer:
</b></p><p></p><p>Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.</p></div>

Member Services Representative

Concho Educators Federal Credit Union

<ul><li>Open/close accounts, term-share certificates and renewals, and IRA&rsquo;s;</li><li>Cross-selling of credit union&rsquo;s products such as loans, credit cards, debit cards, etc.</li><li>Maintaining of credit union check supplies and other member service supplies</li><li>Responsible for preparing monthly membership reports; maintaining and balancing membership records, safe deposit box records, and yearly safe deposit box billings and payment record keeping</li><li>Maintaining the US Savings Bond Program</li><li>Help resolve member&rsquo;s issues; research transactions and balance conflicts</li><li>Back-up Tellers and other Member Service Representatives</li></ul><p><b>Special Skills:</b> Typing, ten-key, adding machine, computer skills, interpersonal skills, supervisory skills, Bilingual preferred.</p><p>Job Type: Full-time</p><p>Pay: $12.00 - $14.00 per hour</p><p>Work Location: In person</p>

Greater Iowa Credit Union

<div><p>Greater Iowa Credit Union is looking for a part time Teller to assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments.
</p><p></p><p><b>Essential Functions &amp; Responsibilities:</b></p><ul><li>
Assumes responsibility for ensuring and performing efficient, effective, and professional teller operations by receiving and processing member financial transactions, including deposits, withdrawals, and loan payments; selling money orders and other negotiable items and transferring amounts from member accounts as directed. Ensures that all teller functions are performed correctly and in accordance with established policies and procedures.</li><li>
Welcomes members and provides routine information concerning services and directs members to appropriate department for specific information and service. Presents and explains credit union products and services and cross sells them to meet their financial needs.</li><li>
Maintains working knowledge of regulatory compliance related to teller area including (but not limited to): BSA, OFAC, USA Patriot ACT, Red Flag, Regulation CC, Regulation D, Regulation E, Truth in Savings, Privacy, etc.</li><li>
Balances cash drawer and daily transactions. Investigates out of balance conditions and balancing errors and keeps management informed.</li><li>
Assumes responsibility for related duties as required or assigned.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
One month to twelve months of similar or related experience.</li><li>
A high school education or GED.</li><li>
Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.</li><li>
Other Skills:</li></ul><ul><li>
Ten key calculator and computer keyboard by touch.</li><li>
Proficient with Microsoft Word, Excel and Outlook.</li><li>
Detail oriented and accurate to prove cash at end of day and avoid errors on member accounts.</li><li>
Above average math skills.</li><li>
Proven track record of strong member service skills. Diplomacy.</li><li>
Professionalism in appearance, dress and attitude is a must.</li></ul><ul><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>
While performing duties of this job, the employee is regularly required to stand. The employee is frequently required to sit, walk, bend, reach, kneel, push and pull. The employee must occasionally lift and/or move up to 20-25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Work is performed in a standard office environment with a moderate noise level. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul><p></p><b><br>
Benefits</b><br>
<ul><li>
Paid Time Off</li><li>
Paid Holidays</li><li>
Group Medical, Dental, and Vision Plans</li><li>
Flexible Spending Accounts</li><li>
Lifestyle Spending Account</li><li>
Life Insurance/ Accidental Death &amp; Dismemberment (AD&amp;D)- Employees receive life insurance equaling 2x annual base salary, maximum $200,000. and AD&amp;D coverage equal to basic life insurance (2x annual base salary or maximum of $200,000). Greater Iowa pays the full cost of Life Insurance and AD&amp;D</li><li>
Supplemental/Voluntary Life
</li><li>Critical Illness
</li><li>STD/LTD
</li><li>Education Assistance Reimbursement</li><li>
Student Loan Interest Reimbursement
</li><li>401k (6% company match)</li><li>
VTO</li><li>
Logo Wear</li><li>
Service awards
</li><li>Professional Development Opportunities</li><li>
EAP</li><li>
Fees waives on one checking and savings account</li><li>
Complimentary checks and safe deposit box (3x5)</li><li>
Employee loan/credit card rewards</li></ul></div>

PT Teller

Cherokee Strip Credit Union

<div>Description:
<p><b>
Role</b></p><p>
Under the direction of the Retail Manager, the Teller conducts basic financial transactions for members of the Credit Union. The Teller handles routine member transactions, inquiries and resolves simple problems while maintaining excellent relationships with members, co-workers and management. The Teller is expected to provide prompt and friendly service, maintain a high degree of proficiency and efficiency in completing transactions, and be able to refer various products and services to members.</p><p>
This is a PART-TIME position working 4 hours per day, Monday through Friday. Candidate will also be required to work 4 hours on a rotating Saturday morning schedule.</p>
Requirements:
<p><b>
Major Duties and Responsibilities</b></p><ul><li>
50% - Responsible for processing basic teller transactions including deposits, withdrawals, loan payments, negotiable instruments, transfers, and check cashing. Must be proficient in various member servicing requests including stop payments, address/phone number/email updates, check orders, online banking inquiries, ACH/A2A/AFT Transfers and incoming and outgoing Wire Transfers. Must be able to conduct such transactions with minimal assistance. Must be proficient in balancing with minimal errors and unreconciled cash differences. Responsible for handling member inquiries, whether in-person, via the telephone or email in a timely manner.</li><li>
25% - Must demonstrate knowledge and understanding of all Credit Union products and services. Responsible for identifying opportunities and making suggestions/referrals for additional products/services while conducting member transactions and inquiries.</li><li>
10% - Must demonstrate understanding of various consumer regulations governing member accounts and transactions, including but not limited to the Credit Union's Privacy Policy, Funds Availability Policy, OFAC, the Patriot Act and the Bank Secrecy Act. Must be able to properly complete a Currency Transaction Report with minimal or no errors. Must be able to identify behaviors or activities that are suspicious in nature and take appropriate action to prevent loss to the Credit Union and/or the Member. Must be able to recognize those transactions that may require a Hold, must be able to place the Hold and provide appropriate notice to the Member.</li><li>
10% - Responsible for completing necessary training to advance to Member Advisor Position within six to twelve months.</li><li>
5% - Other duties or projects as assigned by the Retail Manager.</li></ul><p><b>
Knowledge and Skills</b></p><p>
EXPERIENCE</p><p>
One to Three years cash handling experience required. Previous experience in sales or as a Teller in a Bank or Credit Union preferred but not required.</p><p>
EDUCATION/CERTIFICATIONS/LICENSES</p><p>
High School Diploma or equivalent.</p><p>
INTERPERSONAL SKILLS</p><p>
Must demonstrate exceptional interpersonal skills with the ability to communicate to members, co-workers and management.</p><p>
OTHER SKILLS</p><p>
Must demonstrate good written and verbal communication skills in order to carry on a conversation with members. Must demonstrate analytical ability in order to resolve cash differences and resolve simple problems, both mathematically and conceptually. Must be able to perform basic math calculations. Must demonstrate organizational skills in order to successfully complete multiple tasks at any given point and time. Must be able to read, write and speak English. Ability to speak Spanish is a plus but not required. Must be proficient in the use of a personal computer, along with spreadsheet and word processing applications. Must be proficient in the use of office equipment, such as telephone, scanner, fax machine and calculator. Must demonstrate excellent critical thinking skills. Must be able to work independently and as a member of a dynamic team. Must demonstrate the ability to be punctual and maintain regular attendance.</p><p><b>
ADA Requirements</b></p><p>
PHYSICAL REQUIREMENTS</p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, use hands to finger keyboards and keypads, handle or feel objects, such as currency, tools or controls; talk and hear. The employee frequently is required to reach with hands and arms. Additionally, the employee is required to stand, walk, stoop or kneel. On occasion, the employee must lift and/or move up to fifty (50) pounds. Specific vision abilities required for this job include close vision, distance vision, color vision and the ability to adjust focus with or without the aid of glasses.</p><p>
WORKING CONDITIONS</p><p>
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job: 1) The noise level in the work environment is usually moderate. 2) The job is conducted in a temperature-controlled office environment.</p><p>
MENTAL AND/OR EMOTIONAL REQUIREMENTS</p><p>
Must be able to perform job functions independently and with limited supervision. Must work effectively as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic financial calculations with accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under stress of deadline, requirements for extreme accuracy and quality and/or fast pace. Must be capable of exercising highest level of discretion on confidential matters.</p></div>

Part-Time Teller

Firefighters First Credit Union

<div><p>Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation&rsquo;s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.</p><div></div><div><div><br>
Currently, we have an immediate opening for a<b> </b>Business Member Portfolio Representative<b> </b>to join our team! The Business Member Portfolio Representative strengthens assigned business member relationships by providing exceptional day-to-day servicing, proactive portfolio support, and consultative assistance. This role serves as a dedicated point of contact to identify and support a business member&rsquo;s comprehensive financial needs across deposit, lending, and cash-management services.</div><p></p><p><b><br>
Primary Responsibilities:</b></p><div><div><ul><li>
Executing the setup and ongoing servicing of business depository, cash management, and Business Visa accounts, including the coordination of applications and agreements.</li><li>
Serving as the primary point of contact for assigned business members to deliver consistent day-to-day service, relationship support, and issue resolution.</li><li>
Researching and resolving complex member inquiries by partnering with internal teams to ensure timely and accurate solutions.</li><li>
Maintaining regular outreach to business members to support onboarding, portfolio management, conducting early-stage outreach on business accounts less than 30 days delinquent and the collection of annual financial statements and loan reviews.</li><li>
Identifying evolving financial needs through member interactions and collaborating with internal partners to deliver appropriate lending or cash-management solutions.</li><li>
Acting as a subject matter expert for business cash management platforms by supporting application execution and resolving complex service issues.</li><li>
Providing backup coverage and support within a shared portfolio model to ensure continuity, responsiveness, and balanced workload management for all members.</li></ul></div></div></div><p></p><p><b><br>
Basic Qualifications:</b></p><div><ul><li>
Education: High school diploma; or equivalent professional experience.</li><li>
Minimum of three years&rsquo; experience managing deposit accounts and processing transactions.</li><li>
All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.</li></ul></div><p></p><p><b><br>
Benefits:</b></p><p>
We offer exceptional benefits to our employees, including:</p><ul><li>
Competitive salary with a pay for performance bonus</li><li>
Fully paid Medical, Dental, and Vision benefits package for employees.</li><li>
Fully paid Life insurance, AD&amp;D, short and long-term disability coverage</li><li>
401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%</li><li>
Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program</li><li>
Pet Insurance</li><li>
3 weeks of PTO annually including 2 &frac12; days of float time.</li><li>
9 paid holidays plus 2 half days</li></ul><p>
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.</p></div>

Business Member Portfolio Representative

Midtown Athletic Club

<div><p>Midtown is seeking a <b>Full-time bilingual French/English Member Support </b><b>Representative</b> to handle member inquiries and support the technical aspects of customer service in a fast‑paced call center environment.</p><ul><li><b><i>Candidates must be local to the Chicagoland area
</i></b></li></ul><p></p><p>The Member Support team is based at our Chicago headquarters (3611 N Kedzie Ave.) and provides support for all club locations.</p><ul><li><p>
After the training period, this role follows a hybrid work‑from‑home schedule and requires in‑office work at the Chicago headquarters two days per week on Monday and Tuesday.</p></li><li><p>
Availability to work a flexible schedule, including evenings, weekends, and some holidays, is required.</p></li><li><p><i>
Compensation:</i><i> $26.50 per hour</i></p></li><li><p><i>
Benefits:</i><i> Please refer to </i><i>https://careers.midtown.com/about-us/benefits/</i><i> for additional benefits and perks offered by Midtown for our full and part time associates.</i></p></li></ul><p></p><p><b>
About Our Company</b></p><p>
We work at Midtown to inspire people to transform their lives&mdash;and we do our job well. Our members stay longer than any other major athletic club chain in North America because we are committed to providing resort-like environments, personal attention, and strong communities at every one of our clubs. We believe all three of those pillars start with attracting and growing rock star talent at every level of our organization.</p><p></p><p><b>
The Position</b></p><p>
At Midtown, our promise is to inspire our members to transform their lives. To deliver on that promise Midtown believes in putting the customer at the center of every decision that we make. Our Customer Support Representatives lead the way by serving as the direct line of communication. As the Customer Support Representative, you will be responsible for providing a positive and easy member experience.</p><p></p><p><b>
You will love this job if:</b></p><p>
You are strong at collaborating and bringing people together. You listen intently and communicate clearly. You create a positive and professional experience in every interaction. You get excited when you receive or see great service.</p><p></p><p><b>
As Customer Support Representative, you will:</b></p><ul><li><p>
Maintain a positive, empathetic, and professional attitude toward members while handling phone calls and written correspondence.</p></li><li><p>
Follow up on and complete member requests accurately and within established timelines.</p></li><li><p>
Close the loop with members across multiple communication channels.</p></li><li><p>
Acknowledge, document, and appropriately escalate member complaints.</p></li><li><p>
Develop a thorough understanding of products and services to effectively answer member questions.</p></li><li><p>
Process membership change requests and assist members with bookings.</p></li><li><p>
Conduct routine outreach and follow-up with customers who have delinquent accounts to collect outstanding balances.</p></li><li><p>
Maintain accurate records of customer interactions, transactions, comments, and complaints.</p></li><li><p>
Assist with the training and onboarding of Member Support Representatives.</p></li><li><p>
Troubleshoot common workflow and process issues.</p></li><li><p>
Collaborate with team members and other departments to identify and implement appropriate solutions.</p></li></ul><p><b>
Experience Requirements</b></p><ul><li><p>
Minimum of four years of customer service experience.</p></li><li><p>
Bilingual proficiency in English and<b> French</b>, both written and verbal.</p></li><li><p>
Proficient in learning and using computer applications and software; experience with HubSpot or CSI Spectrum is a plus.</p></li><li><p>
Willingness and ability to handle a high volume of calls, emails, and support tickets on a daily basis.</p></li><li><p>
High school diploma, GED, or equivalent required.</p></li><li><p>
Actively demonstrate our key employee core values of being kind, winning together, passionate about helping others, and better than yesterday.</p></li><li><p>
Ability to remain positive, professional, and solution‑focused in all situations.</p></li><li><p>
Strong attentiveness and patience when managing complex or challenging cases.</p></li><li><p>
Proven dedication to ongoing personal development and process improvement.</p></li><li><p>
Passion for working as part of a collaborative and supportive customer service team.</p></li></ul><p><b>
Associate Benefits</b></p><p>
Members of the Midtown team receive:</p><ul><li>Complimentary club membership</li><li>Discounts on Midtown products and services</li><li>Access to hundreds of free courses for professional development</li><li>Health insurance for eligible full-time associates (30+ hours a week)</li><li>And more</li></ul><p></p><p>
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.</p><p></p><p>
MIDTOWN is an Equal Opportunity Employer.</p><p></p><p>
This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.</p><p></p><p>
MIDTOWN is an Equal Opportunity Employer.</p></div>

Bilingual Call Center Representative (French Speaking)

Mountain America Credit Union

<div></div><div><div>Please reference the schedule and minimum qualifications listed below before applying.</div><div></div><div>
If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.</div><div></div><div>
Job Summary</div>
At Mountain America, the Member Service Representative recognizes and meets member needs by providing quality service through transactions and cross-selling products and services in order to help our Members achieve their financial dreams. This is a role used to train and onboard team members before being placed at an assigned location based off of region and location needs.<div></div><div>
Job Description</div><div>
Location</div><div>
1061 Blue Lakes Blvd N, Twin Falls, ID 83301</div><div></div><div>
Schedule</div><div>
Part Time; Monday &ndash; Friday Hours will vary between 8:40am &ndash; 6:15pm; Saturdays 8:40am &ndash; 2:15pm *Day off during the week when a Saturday is worked* *Flexibility needed 20 &ndash; 25 hrs./week based on needs of the branch</div><div></div><div>
At Mountain America, we are committed to taking care of all our employees.</div><ul><ul><li>Starting competitive pay of $17.50 per hour and can increase depending on experience, plus incentives</li><li>Performance reviews with opportunities to increase compensation</li><li>Excellent medical and dental benefits with minimal employee contribution (full time employees)</li><li>Paid time off, volunteer time off, and paid holidays</li><li>Matching 401K</li><li>Tuition assistance</li><li>Professional development</li><li>And more!</li></ul></ul><div>
To be effective, an individual must be able to perform each job duty successfully.</div><div></div><div>
Member Focus</div><ul><li>
Builds and maintains relationships with Mountain America Credit Union Members by engaging in conversations in person and over the phone.</li><li>
Provides quality service by assessing, advising, and assisting credit union membership.</li><li>
Recognizes member needs and cross-sells products and services as needs arise through a consultation approach.</li><li>
Educates members about MACU products and services.</li><li>
Consistent focus on increasing member satisfaction and account retention.</li><li>
Expected to meet production goals as a representation to help our members.</li><li>
May follow up with members on product referrals (e.g. warm calling).</li><li>
Uses lead lists to make outbound efforts (cold calling) to call existing membership to provide additional consultation on MACU products and services.</li><li>
Greets all members professionally.</li></ul><div></div><div>
Cash Transactions</div><ul><li>
Accurately maintains cash drawer.</li><li>
Accurately and efficiently processes transactions in accordance with established policies and procedures.</li><li>
Assists in the opening and closing procedures of the branch.</li><li>
Responsible for Branch Security which includes vault combinations, security codes, and member information.</li></ul><div></div><div>
Other Responsibilities</div><ul><li>
Represents the credit union in a professional manner, both in dress and in actions.</li><li>
Keeps work area neat and clean.</li><li>
Responds to email/voicemail/missed calls/other communication in a timely manner.</li><li>
Actively participates and completes product knowledge courses.</li><li>
Travel may be required.</li><li>
Complies with all regulations as required by law.</li><li>
Performs other duties as assigned</li></ul><div></div><div>
KNOWLEDGE, SKILLS, and ABILITIES<br>
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.</div><div></div><div>
Experience<br>
At least six months of customer service experience.</div><div></div><div>
Education<br>
High school diploma or equivalent</div><div></div><div>
Licenses, Certificates, Registrations, Trainings</div><ul><li>
A valid driver&rsquo;s license is required</li></ul><div></div><div>
To be completed during the first 90 days:</div><ul><li>
MSR Certification Package through the following:<ul><li>
Teller Branch Checklist</li><li>
Products &amp; Services</li><li>
Teller Follow-up Training</li><li>
MSR Sales Certification</li></ul></li></ul><div></div><div>
Computer/Office Equipment Skills</div><ul><li>
Basic computer operating skills</li><li>
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)</li><li>
Type a minimum of 35 words per minute preferred</li></ul><div></div><div>
Managerial Responsibility</div><div>
No supervisory/managerial responsibilities</div><div></div><div>
Other Skills and Abilities</div><ul><li>
Thorough knowledge of credit union policies, procedures and regulations</li><li>
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service</li><li>
Ability to perform mathematical calculations</li><li>
Ability to communicate effectively using written and verbal communication</li></ul><div></div><div>
PHYSICAL ABILITIES / WORKING CONDITIONS</div><div></div><div>
Physical Demands</div><ul><li>
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently</li><li>
Ability to stand, walk, kneel and crouch occasionally</li></ul><div></div><div>
Vision Requirements</div><ul><li>
Close vision (clear vision at 20 inches or less)</li><li>
Distance Vision (clear vision at 20 feet or more)</li></ul><div></div><div>
Weight Lifted or Force Exerted</div><div>
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally</div><div></div><div>
Environmental</div><div>
There are no unusually environmental factors</div><div></div><div>
Noise Environment</div><div>
Moderate noise (business office with computers and printers, light traffic)</div><div></div><div><i>
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***</i></div><div>
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.</div></div>

Part Time Member Service & Sales (Teller)

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Business Member Portfolio Representative

Bilingual Call Center Representative (French Speaking)

Part Time Member Service & Sales (Teller)