member services representative

American Motorcycle Association

<div>About the AMA and the Job:
Since 1924, the American Motorcyclist Association (AMA) has protected the future of motorcycling and promoted the motorcycle lifestyle. We are active in all areas of racing, recreational riding, advocacy and heritage preservation. We have more than 215,000 members from all motorcycling backgrounds, but they all have one thing in common: the search for freedom on two wheels.
AMA Member Services Representatives are the first point of contact for most AMA members and as such, represent the organization in an energetic and influential way. The Member Service Representative provides a high level of administrative support for membership joins and renewals, as well as serving as a reliable source for information and problem-solving. In every communication with AMA members, the value and benefits of AMA membership is communicated and reinforced.
This position is an In-Office position that reports to the AMA Headquarters in Pickerington, OH.
Job Responsibilities:<ul><li>
Make strategic outbound calls to members for retention, renewal, credit card updates and other goal-oriented campaigns using an outbound dialer.
</li><li>Answer inbound calls to resolve discrepancies, join or renew memberships and help with other member needs and requests
</li><li>Meet call campaign conversion goals each week on outbound and inbound rotation
</li><li>Record all conversions and saves and report to Member Services Lead daily
</li><li>Meet daily call volume goals on outbound and inbound rotation
</li><li>Respond to email inquiries
</li><li>Provide a high level of support for colleagues and internal departments
</li><li>Complete administrative tasks in support of membership processing including refunds &amp; merges
</li><li>Research complaints and discrepancies and contact members with resolution
</li><li>Assist Member Fulfillment department when needed
</li><li>Assist with events as needed, i.e. Vintage Motorcycle Days and Bike Nights
</li><li>Performs other duties as assigned</li></ul>
Qualifications and KSA's:<ul><li>
Customer service skills
</li><li>Verbal and written &amp; communication skills
</li><li>Problem-solving skills
</li><li>Ability to maintain confidentiality
</li><li>Ability to multi-task
</li><li>Organizational skills
</li><li>Knowledge of office equipment
</li><li>Proficient in MemberSuite, InContact and Vonage, or ability to learn new software
</li><li>Basic computer and Microsoft Office application skills
</li><li>Little/no strain; standing, walking, sitting
</li><li>High School Diploma or GED
</li><li>6 months to 1-year relevant experience, including: 1 year office experience and 6 months call center/customer service experience preferred, entry-level will be considered</li></ul></div>

Member Services Representative

The Potter's House of Dallas, Inc.

<div><h2 class="jobSectionHeader">About The Potter's House of Dallas, Inc</h2>
Founded in 1996 by T.D. Jakes, The Potter&rsquo;s House of Dallas is a multi-generational, multi-cultural church serving thousands locally and globally through in-person gatherings, digital ministry, outreach initiatives, and strategic partnerships.
In 2025, Pastors Tour&eacute; Roberts and Sarah Jakes Roberts were installed as Co-Senior Pastors, ushering in a new chapter of leadership while building on the church&rsquo;s historic foundation. Together, they are advancing a future-focused, globally engaged model of ministry rooted in biblical truth and holistic human development.<h3 class="jobSectionHeader">
Vision Statement</h3>
We are an intergenerational church passionately committed to uplifting humanity by embodying Christ&rsquo;s call to salvation and addressing the world&rsquo;s most pressing challenges, both locally and globally.
We believe that thriving in an ever-changing world requires a holistic approach to human development that cultivates spiritual depth, emotional resilience, meaningful community, intellectual growth, and economic empowerment.
Through innovative solutions, we meet people at every stage of life, equipping them to evolve with purpose and power 
Receptionist / Member Services Representative 
The Receptionist / Member Services Representative serves as the first point of contact for members, visitors, and callers, delivering a professional and welcoming experience. This role is an in-office position responsible for managing incoming communications, resolving general member inquiries on first contact whenever possible, maintaining accurate member records within the CRM system, and supporting overall front office operations. 
Key Responsibilities: 
Front Office &amp; Call Management<ul><li> Operate multi-line phone system to answer and route incoming calls efficiently and professionally.</li><li> Greet and direct on-site visitors; monitor visitor access and issue passes as needed.</li><li> Retrieve and distribute voicemail messages appropriately.</li><li> Provide general organizational information (address, event information, hours, services).</li></ul> 
First Call Resolution &amp; Member Support<ul><li> Resolve general member inquiries during the initial call whenever possible (basic organizational site navigation, basic policy clarification, simple member requests).</li><li> Utilize sound judgment to determine when escalation is required.</li><li> Ensure accurate, timely follow-up on issues not resolved during first contact.</li><li> Deliver courteous, empathetic, and solutions-focused service aligned with organizational standards.</li></ul> 
CRM &amp; Data Management<ul><li> Accurately document all member interactions within the CRM system or shared documentation.</li><li> Update basic member demographics (address, phone number, email, household information, etc.) as requested.</li><li> Enter notes, member requests, and follow-up actions in accordance with documentation standards.</li><li> Maintain confidentiality and data integrity in compliance with organizational policies.</li></ul> 
Administrative Support<ul><li> Support internal teams with basic administrative tasks as assigned.</li><li> Maintain front desk materials, forms, and informational resources.</li><li> Contribute to continuous improvement efforts by identifying common call drivers or recurring member concerns.</li></ul> 
Qualifications<ul><li> 6&ndash;12 months of customer service, call center, nonprofit, or front office experience, or equivalent combination of education and experience.</li><li> Experience using basic CRM or database systems preferred.</li><li> Intermediate proficiency in Microsoft Office Suite or similar tools.</li><li> Bilingual (Spanish) preferred but not required.</li><li> Strong verbal and written communication skills.</li><li> Customer-focused mindset with ability to de-escalate situations.</li><li> Attention to detail and accuracy in documentation.</li><li> Ability to prioritize tasks in a fast-paced environment.</li><li> Professional judgment and discretion.</li><li> Comfort navigating multiple systems simultaneously.</li><li> Familiarity with Zoom and Microsoft Teams</li></ul> 
Benefits<ul><li> 401(k)</li><li> 401(k) matching</li><li> Dental/Vision insurance</li><li> Employee assistance program</li><li> Flexible spending account</li><li> Health insurance</li><li> Life insurance</li><li> Paid time off</li><li> Tuition reimbursement</li></ul> 
Schedule<ul><li> Full-time, Monday&ndash;Friday</li><li> 9 am &ndash; 5 pm</li></ul> 
This job description does not state or imply that these are the only duties to be performed by the employee occupying this position.
Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.</div>

Receptionist/Member Services Representative

University health San Antonio

<div><div><div>POSITION SUMMARY/RESPONSIBILITIES 
Has comprehensive knowledge of STAR Kids and STAR+PLUS programs in order to serve as a liaison to members and providers regarding benefits and services, resolving member and provider issues, providing information regarding all aspects of the Special Health Care Needs (SHCN) call center which includes STAR Kids and STAR+PLUS program either by phone or in person. Ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) related policies such as Abuse, Neglect and Exploitation (ANE), Fraud, Waste, and Abuse (FWA) in regards to all aspects of operations within Member Services. Staff designated at primary to STAR Kids hotline must answer 95% of STAR Kids calls. Maximum call duration limits are not imposed. Calls are of sufficient length to ensure adequate information is provided to caller.
EDUCATION/EXPERIENCE 
Minimum two years college level work in business, health care administration or related courses is required or four year experience as a customer service representative. Minimum of two year of HMO experience is required. Health care problem resolution and experience with special healthcare members is preferred.</div> 
</div> 
Location: University Health - San Antonio &middot; Member Services/Resolution 
Schedule: Full Time, Day Shift</div>

Senior Member Services Representative

Genisys Credit Union

<div>At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. Our locations are constantly recognized for providing excellent customer service to our members and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Member Services Representative position at our Sterling Heights branch. This position has the opportunity to earn incentives.
Position Purpose:
Ensures that members are promptly and professionally served by performing a broad variety of member services functions.
Job Duties (include but not limited to):
<ul><li>Cross selling credit union products and services to provide high quality member service and reach credit union goals and objectives</li><li>
Opening and closing membership accounts</li><li>
Performs loan transactions from processing applications all the way to payout, following Genisys lending procedures and guidelines</li><li>
Ensures that members' requests and questions are promptly resolved whether in person, over the phone, or via other communication methods.</li><li>
Ensures that the Credit Union's quality reputation is maintained and projected.</li><li>
Obtains appropriate state license to sell loan protection insurances.
</li></ul>Qualifications:
<ul><li>High School Graduate or equivalent required</li><li>
Customer service experience preferred</li><li>
Sales experience preferred</li><li>
Knowledge of lending processes helpful Skills/Abilities:
</li></ul>Skills and Abilities:
<ul><li>Good communication skills</li><li>
Professional appearance, dress, and attitude</li><li>
Good math skills</li><li>
Able to operate related computer applications and basic business equipment</li><li>
Good typing skills
</li></ul>Benefits:
<ul><li>Vacation and Paid Time Off</li><li>
Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, &amp; Short Term/Long Term Disability Available</li><li>
Paid Tuition to $5000 per year</li><li>
Bereavement Pay</li><li>
Holiday pay at 8 hours per observed holiday</li><li>
401k up to 3% match and 5% Profit Share
 </li></ul>EOE M/F/Disability/Veteran</div>

Member Services Representative - Full Time

High 5 Inc. Brandon, FL

Position Title: Member Services Team Member Schedule: Part-time Monday- Friday (5PM-9PM), with rotating Saturdays (8AM &ndash; 2PM)Position SummaryBe the welcoming face of High 5! As a Member Services Team Member, you&rsquo;ll serve as the first point of contact for families, support all programs, and keep our front desk running smoothly. Member Services acts at the center of all High 5 programs. This role is perfect for someone who is energetic and exhibits excellent customer service and multitasking skills. Must be Bilingual (Spanish and English), and expertise in sales and/or basic marketing preferred. This role is part-time Monday- Friday (5PM-9PM), with rotating Saturdays (8AM &ndash; 2PM). Join us and make an impact every day!Duties and Responsibilities<ul><li>Answer phones, emails and all program inquiries, while providing excellent customer service</li><li>Create and maintain a welcoming, caring and professional environment for all</li><li>Work as a team player, and communicate positively and effectively</li><li>Adhere to all policies and procedures both organizationally and departmentally, including opening and/or closing procedures</li><li>Promote and assist members and guests in enrolling in High 5 programs (ie. Swim lessons, Summer Camp, Afterschool, Trident, Tennis/Pickleball, BlueWave), reserving courts or scheduling facility rentals</li><li>Accurately issuing invoices and posting received payments amongst multiple merchant platforms</li><li>Responsible for maintaining a clean and safe entryway into the facility and reporting any concerns to Maintenance and the VP of Operations</li><li>Responsible for providing tours of the facility to prospective members</li><li>Support for all guests and for all High 5&rsquo;s superior programming</li></ul>Qualifications<ul><li>High School Diploma (Required)</li><li>Satisfactory Level 2 Background Check (Required)</li><li>First Aid, CPR and AED certification (Required)</li><li>Excellent interpersonal, communication and problem-solving skills (Required)</li><li>Bilingual in Spanish and English (Required)</li><li>Proficiency in Microsoft Office, Excel and Canva (Preferred)</li><li>Marketing and/or Sales Experience (Preferred)</li></ul>Skills<ul><li>Exceptional customer service skills with a strong focus on customer satisfaction.</li><li>Ability to multi-task and handle high-pressure situations.</li><li>Attention to detail and accuracy.</li><li>Empathy, patience, and a positive attitude.</li><li>Excellent communication and interpersonal abilities.</li><li>Strong problem-solving skills and the ability to resolve customer issues.</li><li>Proficiency in using relevant computer systems and software</li></ul>Expectations<ul><li>Model, reinforce and abide by the High 5&rsquo;s mission, core values, policies and procedures</li><li>Be accepting of ALL children, parents and staff without regard to race, creed, abilities, religion, socioeconomic status, or sexual orientation and treating each person with the utmost respect</li><li>Build positive, caring and meaningful relationships with all members, partners, clients, students and their families and amongst your High 5 team</li><li>Attend all meetings pertinent to this position and external events throughout the year (ie. family engagement nights, fundraisers, etc.)</li><li>Maintain and support all procedures that ensure the safety of children, parents and staff</li><li>Oversee and participate in the cleaning and maintaining of facilities, equipment and all areas used</li><li>Arrive on time for each shift, with a clean, well-kempt appearance and in your High 5 approved Uniform</li><li>Keep all required certifications current (ie. First Aid, CPR, AED, Additional departmental training)</li><li>Collaborate closely with every department of High 5 and to report directly to the Director of Member Services</li></ul>Job Type: Part-timePay: From $15.00 per hourShift availability:<ul><li>Night Shift (Preferred)</li></ul>Work Location: In person

Member Services Representative PT Closer

Crunch Fitness

<div><div><div>Crunch Fitness is looking for Membership Sales Representatives to join our growing team. Come change lives through fitness! 
 
Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, &amp; career minded Membership Sales Representatives that are ready to change lives, be a part of a team and grow personally within a premier organization. With over 45 locations and even more planned, this position offers tremendous opportunity for growth &amp; career advancement. 
 
The Opening Membership Sales Representative will be responsible for: 
<ul><li>Ensure timely opening of the club at 5 am
</li><li>Greeting all members and guests with a smile</li><li>Driving membership sales</li><li>Building value to have new customers enroll in personal training</li><li>Touring new or potential members</li><li>Generating leads through outreach initiatives
</li><li>Collecting outstanding balances from current membership base</li><li>Checking in members, answer phones, making sales calls</li><li>Assisting in maintaining cleanliness</li><li>Creating fun and engaging social media opportunities</li></ul> 
 
What We Look For In Our Fitness Professionals: 
<ul><li>Competitive, someone who wants to win!</li><li>Outgoing personality, not afraid to put yourself out there!</li><li>Ability to handle multiple tasks at once</li><li>Flexible schedule</li><li>A desire for personal/professional growth and development</li><li>Team player</li><li>Organized</li><li>Be willing to go above and beyond</li><li>Efficient and effective communication skills</li></ul> 

The Ways You Benefit: 
<ul><li>Growth opportunity in a rapidly growing company</li><li>Free Crunch Fitness membership</li></ul> 
If you&rsquo;re ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch.</div></div></div>

Member Services Representative- Opening Shift

Pair Team

<div><h2 class="jobSectionHeader">About Pair Team</h2> 


At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. 


Our Values
<ul>
<li>Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.</li>
<li>Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.</li>
<li>Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.</li>
<li>Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.</li>
<li>Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.</li>
</ul><h3 class="jobSectionHeader">In the News</h3>
<ul><li>Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most</li>
<li>TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team</li>
<li>Axios: Pair Team collects $9M for Medicaid-based care</li>
</ul>
<h2 class="jobSectionHeader"> 
About the Opportunity</h2>

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Bilingual Member Services Representative to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. The Bilingual Member Service Representative will hold the title of a Lead Case Manager. 

This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home 

<h3 class="jobSectionHeader">
What You'll Do</h3>
<ul><li>Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals</li>
<li>Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system</li>
<li>Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members</li>
<li>Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan</li>
<li>Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks</li>
<li>Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions</li>
<li>Consistently meet monthly encounter metrics to ensure compliance with health plan regulations</li>
<li>Identify and break down barriers ensuring individuals' continuation with the program</li>
<li>Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups</li>
<li>Coordinate physical care management appointments through collaboration with external and internal providers</li>
<li>Utilize external and internal online platforms to collaborate with team members and carry out daily tasks</li></ul> 

<h3 class="jobSectionHeader">
What You'll Need</h3>
<ul><li>3+ years of general work experience (healthcare call environments preferred)</li>
<li>You are physically located in California
<ul><li>Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations</li>
<li>Virtual Ops requires a quiet, HIPAA compliant and internet connected space</li>
</ul></li><li>Bilingual &ndash; English/Spanish</li>
<li>Telehealth experience in high volume call settings (inbound and outbound)</li>
<li>Strong understanding of cultural fluency</li>
<li>High degree of empathy</li>
<li>Ability to work collaboratively in a multidisciplinary team</li>
<li>An eye for optimization</li>
<li>Organizational skills</li>
<li>Ability to remain patient when faced with adversity</li>
<li>Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing</li>
<li>A valid driver's license and auto liability insurance</li>
</ul><h3 class="jobSectionHeader">Preferred Qualifications:</h3>
<ul><li>Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder</li>
<li>2+ years of healthcare call center experience</li>
<li>Experience with motivational interviewing</li>
<li>Metrics driven
</li><li>Zest for problem solving, seeking answers, and thinking outside the box</li>
<li>Detail-oriented and organized self-starter who is a rockstar multitasker</li>
<li>Reliable and comfortable in an ever-changing environment</li></ul> 

<h3 class="jobSectionHeader">
Because We Value You</h3>
<ul><li>Salary: $25/hour</li>
<li>Comprehensive health, vision &amp; dental insurance</li>
<li>401k</li>
<li>Monthly $100 work from home expense stipend for your WFH days</li>
<li>Gas reimbursements for your on-site engagement days</li>
Flexible vacation policy <li>- take the time you need to recharge!</li>
<li>We provide all of the equipment needed for the role</li>
<li>Opportunity for rapid career progression with plenty of room for personal growth!</li></ul><div> 
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires. 
 
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!</div></div>

Bilingual Member Services Representative (Remote, Spanish Speaking)

Search 10000+ Member services representative jobs near you this March. New roles added regularly across leading industries. Apply today.