member services representative

Planet Fitness

<div>Job Summary
The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
Additional Job Summary
The Overnight Member Services Representative will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.
Schedule<ul><li>
Full Time</li><li>
Tuesday to Thursday - 2pm to 10pm 
Friday to Saturday - 1:30pm to 9:30pm</li><li>
8-hour shift</li></ul>
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Greet members, prospective members, and guests, providing exceptional customer service.</li><li>
Handle all front desk-related activities, including:<ul><li>
Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>
Check members into the system.</li><li>
New member sign-up.</li><li>
Take prospective members on tours of the facility.</li><li>
Facilitate needed updates to members&rsquo; accounts.</li><li>
Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.</li></ul></li><li>
Maintain the cleanliness, organization, and safety of the club.<ul><li>
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.</li><li>
Stock locker rooms with proper supplies/paper products.</li><li>
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.</li></ul></li><li>
Follow the &quot;Lost and Found Policy&quot; and turn in lost member property to management immediately.</li><li>
Other responsibilities as asked by management.</li></ul>
Benefits<ul><li>
FREE Black Card Membership!</li><li>
Paid Time Off (PTO)</li><li>
Health Insurance - First of the month following hire date</li><li>
Medical &amp; Prescription drug plans</li><li>
HSA (Health Savings Account)</li><li>
Dental</li><li>
Vison</li><li>
Life/AD&amp;D</li><li>
Voluntary Short Term Disability (STD)</li><li>
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!</li><li>
401k plan after 3 months of service</li></ul>
Qualifications
<ul><li>Must be a minimum of 16 years of age.</li><li>
Must be able to Lift, pull, push a minimum of 25lbs.</li><li>
Upbeat and positive attitude.</li><li>
Punctuality and reliability are a must.</li><li>
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member&rsquo;s expectations.</li><li>
Strong listener with the ability to empathize and problem solve.</li><li>
Basic computer proficiency.</li><li>
Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li><li>
Satisfactory background check.</li></ul>
Overnight, Additional Qualification(s):<ul><li>
Must be 18 years of age or older.</li><li>
Must be able to work alone and independently.</li></ul>
Physical Demands<ul><li>
Continual standing and walking during shift.</li><li>
Continual talking in person or on the phone during shift.</li><li>
Must be able to occasionally lift up to 50 lbs.</li><li>
Will occasionally encounter toxic chemicals during shift.</li></ul>
How to Apply:
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.
Thank you for your interest in joining our team!
E-Verify STATEMENT:
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .
EOE STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

Member Services Representative

RxBenefits, Inc.

<div>RxBenefits is hiring! We are looking for exceptional people who align with the RxBenefits values of advocating for our customers with integrity and accountability to join our Member Services team as a Member Services Representative I. A Member Services Representative is an important first line contact with our customers, setting the tone to make sure customers receive maximum satisfaction while staying focused on providing accurate and complete information and solutions for our customers. A Member Services Representative will help support health care providers, pharmacies, and members receive critical information to help them make better decisions about the member&rsquo;s prescription benefits. The Member Services Representative promotes a positive team environment, continuously evaluating and identifying opportunities to drive process improvements that positively impact the participant experience and aligns to the goals and objectives of the company.
**This role will require candidates to be on-site in Birmingham, AL for the first two weeks of training. After the first two weeks of training, this position will then shift to a remote role. 
Role and Responsibilities
The essential characteristics of this position include excellent application/system navigation skills, ability to connect multiple pieces of detailed information to complete a full picture for the customer, superior written and verbal communication skills, the ability to collaborate internally for escalation and resolution, desire to be part of a dynamic team with a positive culture.<ul><li>
Follow department procedures on such items as communication expectations, availability, time keeping, and attendance expectations.</li><li>
Professionally handle a high volume of complex and highly varied inbound calls leveraging multiple different systems to complete the story for the customer</li><li>
Maintain strict confidentiality of sensitive information.</li><li>
Guide the customer through the interaction using active listening and probing questions to ensure full understanding of the customer&rsquo;s need and circumstance.</li><li>
Perform detailed research using such tools as benefit documentation, multiple claim adjudication systems, prior authorization system, knowledge management system, etc.</li><li>
Understand and communicate pharmacy benefit complexities to communicate medication coverage; includes deductible, copayment /coinsurance, maximum out of pocket, medication management tools such as prior authorization, and pharmacy network requirements.</li><li>
Use various claim adjudication systems to prepare and run test claims to determine scenario-based outcomes of claim payment.</li><li>
Use various claim adjudication systems to enter overrides per policy that allow rejected claims to process and ensure appropriate medication access for members
</li><li>Educate customer on various programs, products, and services including but not limited to, member portal registration and capabilities, specialty pharmacy requirements and registration, mail order status, cost saving programs such as discount card opportunities, and other utilization management opportunities.</li><li>
Ensure questions and issues are resolved including anticipating future questions and/or asking probing questions to ensure all needs are resolved.</li><li>
Promptly and accurately resolve customer needs in a manner that the customer (member, provider, pharmacy) can understand; verify understanding</li><li>
Effectively handle complaints using de-escalation techniques while consistently demonstrating behaviors that are respectful and contribute to good service.</li><li>
Communicate with other professionals such as various vendor partner staff, pharmacy staff, pharmacists, medical office staff, and physicians to resolve customer needs.</li><li>
Document customer interactions to ensure others can easily understand previous interactions and ensure a cohesive customer journey</li><li>
Focus on call quality ensuring customer satisfaction and first call resolution</li><li>
Actively participate in training and coaching opportunities to gain and advance personal skills and capabilities</li><li>
Act as a trusted partner within the Member Services team providing positive and supportive vibes</li><li>
All other duties as assigned
</li></ul>Minimum Qualifications and Requirements
Education:
High school diploma or its equivalent required
Associate degree or bachelor&rsquo;s degree preferred
Experience:<ul><li>
Previous call center experience required</li><li>
Health or pharmacy benefit experience strongly preferred</li><li>
Use of multiple systems simultaneously while speaking with customers strongly preferred</li><li>
Experience with email and/or chat in additional to call strongly preferred</li><li>
Previous customer service experience within pharmacy operations helpful</li><li>
Spanish speaking bilingual abilities a bonus</li></ul>
Preferred Knowledge/Skills/Abilities:<ul><li>
Knowledgeable in principals and protocols of phone etiquette and call center techniques</li><li>
Ability to follow specific processes to ensure HIPAA compliance and customer privacy</li><li>
Excellent written and verbal communication skills to delight customers and coworkers</li><li>
High degree of professionalism in communicating complex topics to varying levels of customer</li><li>
Must demonstrate passion for caring for customers experiencing personal challenges</li><li>
Proficiency with Microsoft Office products including Word and Excel, Outlook email</li><li>
Self-motivated, self-starter, with a positive personality</li><li>
Excellent decision-making ability and problem-solving skills</li><li>
Ability to work for extended periods of time wearing a headset in a call center environment</li><li>
This position will require the applicant to be available during the hours of the customer support center which are 7a-8p CST Monday - Friday</li></ul>
Demonstrated Knowledge and Skills:<ul><li>
Proficient in business English, spelling, punctuation, and grammar</li><li>
Demonstrate proficiency in Microsoft Office products and Internet navigation</li><li>
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others</li><li>
Ability to provide outstanding Member Services to a diverse customer base</li><li>
Ability to remain positive with difficult customers; ability to de-escalate</li><li>
Ability to handle non-routine customer calls that are highly variable</li></ul>
Based on relevant market data and other factors, the flat rate for this role is $19.23/hour. This role is also short-term incentive eligible. Incentive amounts will vary by individual and business goals.
We are committed to fair and equitable compensation practices. The final salary offered to the selected candidate may vary from the posted range due to individual qualifications. Our goal is to ensure that all teammates are compensated fairly and competitively based on their contributions to our organization.
RxBenefits is also committed to providing best in class benefits to our teammates. We offer a robust total rewards package that includes:<ul><li>
Remote first work environment</li><li>
Choice of a HDHP or PPO Medical plan, we pay 100% of the premium for the HDHP for you and your eligible family members</li><li>
Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance that we also pay 100% of premiums (for your family too on Dental and Vision)</li><li>
Additional buy-up options for Short- and Long-Term Disability and Life Insurance</li><li>
401(k) with an employer match up to 3.5% available after 60 days</li><li>
Community Service Day to give back and support what you love in your community</li><li>
10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like</li><li>
Reimbursements for high-speed internet, we&rsquo;ll send you a computer and monitors to help you do your best work</li><li>
Tuition Reimbursement for accredited degree programs</li><li>
Paid New Parent Leave that can be used for adoption or birth</li><li>
Pet insurance to protect your furbabies</li><li>
A robust mental health benefit and EAP service through Spring Health to support you when you need it most</li></ul></div>

Quorum Federal Credit Union

<div>Why You&rsquo;ll Love Working at Quorum

At Quorum Federal Credit Union, we are a cutting-edge credit union that operates as a technology company, delivering innovative financial solutions to our members. As a remote organization, we thrive on collaboration and recognize outstanding performance. We are the ideal workplace for self-motivated individuals who are committed to organizational success and eager to join a dynamic team of professionals. We stand out as a best-in-class employer, offering a unique and supportive work environment that fosters personal and professional growth. Our culture is built on valuing teamwork, recognizing achievements, and providing the tools and resources needed to excel. If you are looking for a place where you can make a meaningful impact, enjoy a flexible and fulfilling work experience, and be part of a forward-thinking team, Quorum Federal Credit Union is the perfect fit for you.

How You&rsquo;ll Make an Impact

The Member Service Representative supports member telephone inquiries including but not limited to opening accounts, assisting with loan applications, credit card, account information and account changes. The Member Service Representative is responsible for educating members about self-service options and must be able to sell/cross sell products and services to new and existing members of the Credit Union.

What You&rsquo;ll Be Doing

Key Responsibilities and Accountabilities
<ul>
<li>Maintain service standards as required by position benchmarks for quality, turnaround time, accuracy and follow up. Performance is primarily based on quality and productivity measures including but not limited to schedule adherence, call quality scores and process adherence.</li>
</ul><ul><li>Provides members with account information and performs account transactions including accepting loan applications, opening accounts, and processing transfers, withdrawals, and other deposit product servicing functions. Strives to provide first contact resolution when within Credit Union policy.</li>
</ul><ul><li>Ensures adherence to company policies and procedures and Banking/Credit Union Regulations.</li>
</ul><ul><li>Educate new and existing members on loan and deposit products and other services.</li>
</ul><ul><li>Authorizes service fee refunds and waivers within established guidelines for this position.</li>
</ul><ul><li>Promotes use of virtual banking services, such as online and mobile banking, automated phone service and resolves user issues.</li>
</ul><ul><li>Participates in new product testing and other organization/departmental projects as assigned.</li>
</ul><ul><li>Provides input to management on workflow issues, patterns, and improvements.</li>
</ul><ul><li>Promotes and demonstrates a positive work atmosphere by communicating in a manner consistent with professional standards to work effectively with members, co-workers, management, and vendors.</li>
</ul><ul><li>Keeps abreast of industry developments including but not limited to changes in regulations and technology.</li>
</ul><ul><li>Performs additional duties as required.</li>
</ul>
What You Bring to the Team
<ul>
<li>The Member Service Representative works remotely, under minimal supervision, exercising independent judgment. This person must be action oriented, self-motivated, and creative while being highly functional.</li>
</ul><ul><li>High School Diploma or equivalent; college degree preferred; will consider experience in lieu of degree.</li>
</ul><ul><li>Minimum of one year experience in financial services industry, in a call center.</li>
</ul><ul><li>Must maintain required scores on Call Monitoring.</li>
</ul><ul><li>Excellent problem-solving, organizational, analytical, verbal, and written communication skills.</li>
</ul><ul><li>Strong decision making and time management skills with the ability to manage multiple projects/duties.</li>
</ul><ul><li>Trustworthy with the ability to maintain highest level of integrity and trust.</li>
</ul><ul><li>Proficiency in Microsoft Office, specifically Word, Excel, and PowerPoint. The ability to use multiple software applications concurrently to resolve member inquiries</li>
</ul><ul><li>Flexible to work a structured schedule that includes evening hours up to 7:00 p.m. (EST) in a remote environment which is free from distraction.</li>
</ul>
Tools &amp; Work Environment
<ul>
<li>Stable internet connection with speeds high enough for video conferencing and screen sharing</li>
</ul><ul><li>Smartphone with current iOS/Android OS</li>
</ul><ul><li>Prolonged periods sitting at a workstation and working on a computer</li>
</ul><ul><li>Ability to communicate with coworkers and customers via email, chat, teleconference, and/or phone</li>
</ul>
Where You Can Work

Candidates must reside within the United States. We are not able to consider applicants who reside in Montana, Nebraska, Rhode Island, or Puerto Rico.

Quorum's opportunities are based in the U.S., and U.S. work authorization is required. We are not able to provide current or future sponsorship.

Compensation &amp; Rewards

Compensation for this role is $21/hour with the potential for discretionary incentive compensation based on both company and individual performance.

 Benefits That Support You
<ul>
<li>Excellent health insurance packages with a Health Reimbursement Account option</li>
</ul><ul><li>Life, AD&amp;D, Short-Term Disability and Travel Insurance</li>
</ul><ul><li>401k plan with company match dollar for dollar up to 6 percent*</li>
</ul><ul><li>Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays</li>
</ul><ul><li>Monthly stipend for wellness activities and mental health*</li>
</ul><ul><li>Tuition reimbursement</li>
</ul><ul><li>Pet Benefits, including insurance, discounts, &ldquo;pawternity&rdquo; PTO day, and more</li>
</ul><ul><li>Bonus/commission plan for qualifying roles</li>
</ul><ul><li>Employee perks (including mortgage discounts!)</li>
</ul><ul><li>PTO purchase and sell-back programs</li>
</ul><ul><li>Rewards and peer recognition programs</li>
</ul><ul><li>Trust-based, out-come oriented remote work environment for most roles</li>
</ul>
<ul><li>After 6 months of service</li></ul>

 Important Compliance Information
<ul>
<li>Quorum is an Equal Employment Opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, marital status, protected veteran status, or disability status.</li>
</ul><ul><li>Quorum will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990. Reasonable accommodations are available upon request for applicants and/or employees with qualifying disabilities throughout the application and employment process.</li>
</ul><ul><li>Qualified Applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, city and local laws, rules, and regulations.</li>
</ul><ul><li>This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The company reserves the sole right and discretion to make changes to this job description.</li>
</ul><ul><li>Each employee is required to uphold the Credit Union's compliance with all policies, procedures, and required regulations including the Bank Secrecy Act and our Anti-Money Laundering policy.</li>
</ul><ul><li>This document does not create an employment contract, implied or otherwise, other than an &quot;at-will&quot; relationship.</li></ul></div>

WESTconsin Credit Union

<div>At WESTconsin Credit Union, we believe in the power of people helping people. Our mission is to give members, communities, and one another the inspiration, resources, and support to achieve financial wellness. We fulfill our mission by creating a positive impact in our members' lives by providing trusted financial services and building lasting relationships. If you're looking to work for an organization where your contributions matter, where teamwork and community are at the heart of everything we do, and where you can grow in a dynamic, supportive culture&mdash;then you're in the right place! We&rsquo;re more than just a credit union; we strive to make a real difference. Ready to make an impact? Let&rsquo;s grow together!

The starting rate for this role is $18.86 per hour.

What You&rsquo;ll Be Doing:
<ul>
<li>Represent the Credit Union to members in a friendly, positive, and professional manner</li>
<li>Provide prompt, efficient, confidential, and accurate service in the processing of transactions</li>
<li>Responds to members' requests, problems, and complaints, and/or directs them to proper person for assistance and resolution</li>
<li>Learns to recognize member's needs for services, and presents and refers them appropriately</li>
<li>Handles all monetary transactions for members</li>
</ul>
What You&rsquo;ll Need to Be Successful:
<ul>
<li>This position requires a high school diploma or equivalent and a proven track record in customer service</li>
<li>Proficiency in basic computer, data entry and typing skills is required</li>
<li>A positive attitude, professional image, and self-motivation are essential in the teller role</li>
<li>Excellent oral and written communication skills are required</li>
<li>This includes an every other Saturday rotation.</li>
</ul>
Why Choose WESTconsin:
<ul>
<li>Health, Dental, and Vision Insurance Plans</li>
<li>Annual Healthy Living Fund Contribution</li>
<li>Student Loan Repayment Program</li>
<li>Competitive Pay</li>
<li>Impressive 401(k) Contribution and Match Plan</li>
<li>Paid Time Off Accrual</li>
<li>11 Paid Holidays</li>
</ul>
Visit WESTconsin Careers</div>

<div>Job Summary
The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving.
Additional Job Summary
The Overnight Member Services Representative will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptly (contacting the management for emergencies and documenting non-emergencies in the Communication Log on Microsoft Teams), and upholding Planet Fitness standards without on-site managerial support.
Schedule<ul><li>
Part Time</li><li>
Wednesday &amp; Thursday: 10:00PM - 6:00AM
</li><li>8-hour shift</li></ul>
Or
<ul><li>Part Time</li><li>
Friday &amp; Saturday: 10:00PM - 6:00AM
</li><li>8-hour shift</li></ul>
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Greet members, prospective members, and guests, providing exceptional customer service.</li><li>
Handle all front desk-related activities, including:<ul><li>
Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>
Check members into the system.</li><li>
New member sign-up.</li><li>
Take prospective members on tours of the facility.</li><li>
Facilitate needed updates to members&rsquo; accounts.</li><li>
Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.</li></ul></li><li>
Maintain the cleanliness, organization, and safety of the club.<ul><li>
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and gym floor.</li><li>
Stock locker rooms with proper supplies/paper products.</li><li>
Report any broken or missing amenities or equipment (toilets, faucets, showers, hair dryers, gym equipment, etc.) to management.</li></ul></li><li>
Follow the &quot;Lost and Found Policy&quot; and turn in lost member property to management immediately.</li><li>
Other responsibilities as asked by management.</li></ul>
Benefits<ul><li>
FREE Black Card Membership!</li><li>
Paid Time Off (PTO)</li><li>
Health Insurance - First of the month following hire date</li><li>
Medical &amp; Prescription drug plans</li><li>
HSA (Health Savings Account)</li><li>
Dental</li><li>
Vison</li><li>
Life/AD&amp;D</li><li>
Voluntary Short Term Disability (STD)</li><li>
Voluntary Long Term Disability (LTD), and other additional voluntary benefits!</li><li>
401k plan after 3 months of service</li></ul>
Qualifications
<ul><li>Must be a minimum of 18 years of age.
</li><li>Must be able to Lift, pull, push a minimum of 25lbs.</li><li>
Upbeat and positive attitude.</li><li>
Punctuality and reliability are a must.</li><li>
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member&rsquo;s expectations.</li><li>
Strong listener with the ability to empathize and problem solve.</li><li>
Basic computer proficiency.</li><li>
Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li><li>
Satisfactory background check.</li></ul>
Overnight, Additional Qualification(s):<ul><li>
Must be 18 years of age or older.</li><li>
Must be able to work alone and independently.</li></ul>
Physical Demands<ul><li>
Continual standing and walking during shift.</li><li>
Continual talking in person or on the phone during shift.</li><li>
Must be able to occasionally lift up to 50 lbs.</li><li>
Will occasionally encounter toxic chemicals during shift.</li></ul>
How to Apply:
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.
Thank you for your interest in joining our team!
E-Verify STATEMENT:
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .
EOE STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</div>

PT Overnight Member Services Representative

<div><div><div>Looking to pick up extra hours? Join our team! 
As a Member Service Representative Sub, you will have flexibility in your schedule, as you provide the team added support when needed!</div><div> 
 
 
</div><div>We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 90+ clubs and growing! Since 2016, we have grown from 16 locations in TX to over 90 locations in 6 states in great markets like Austin, Dallas, Raleigh, Tulsa, and NW Arkansas. We are opening new clubs each year and with that kind of growth, you can build a great career here! In fact, most of our senior managers started at the front desk and worked their way up to now earning base salaries that begin at $42k as a GM, $60k as a Regional manager (responsible for 5-10 locations), and all the way up to over a $100k as a Regional Director overseeing 10+ locations!</div><div> 
 
 
</div><div>But it all starts at the front desk &ndash; where all of our Team Players (what we call our employees) are responsible for creating a positive member experience through superior level of customer service and cleanliness.</div> 
<div> 
</div><div>Essential Duties and Responsibilities 
</div><ul><li>Provide an exceptional customer service experience by filling in for available shifts when needed.</li></ul> 
 
 
<ul><li>Responsibilities include:</li></ul> 
<ul><li>Be on call to assist with shift coverage, as needed</li>
<li>Check members into the system.</li>
<li>Take prospective members on tours then assist them with the new account sign-up process</li>
<li>Facilitate needed updates to member&rsquo;s accounts.</li>
<li>Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.</li>
<li>Detailed cleaning in all areas of the facility.</li>
</ul><div>Qualifications/Requirements 
</div><ul><li>Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member&rsquo;s expectations.</li>
<li>People with positive mental attitudes excel here!</li>
<li>Customer service background preferred.</li>
<li>Punctuality and reliability is a must.</li>
<li>Demonstrate diplomacy in all interactions while using appropriate behavior and language.</li>
<li>High School diploma/GED equivalent required.</li>
<li>Must be 18 years of age or older.</li>
</ul><div>Physical Demands 
</div><ul><li>Continual standing and walking during shift.</li>
<li>Continual talking in person or on the phone during shift.</li>
<li>Must be able to occasionally lift up to 50 lbs.</li>
<li>Will occasionally encounter commercial cleaning products during shift.</li>
<li>Our team players and members are our top priority! That&rsquo;s why we are following super-strict safety and cleaning protocols.</li>
<li>Mask up! All of our team players are required to wear masks at all times while in-club and members are required to follow all state &amp; local mask mandates.</li>
<li>Squeaky Clean! We&rsquo;ve always been known for our clean clubs, but we have kicked that up to ensure our equipment and facilities are effectively sanitized against COVID-19.</li>
<li>Social Fitnessing! We offer a touch-less check in for our members and promote keeping a safe distance between all.</li>
<li>Need a day off? Full time employees have paid leave to take a break!</li>
</ul><div>Benefits &amp; Perks 
</div><ul><li>Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay</li>
<li>Every Team Player receives a FREE Planet Fitness Black Card Membership</li>
<li>Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources</li>
<li>PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players</li>
</ul>
<div> 
What are you waiting for? APPLY TODAY!
</div>
</div>Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.</div>

Member Services Representative Sub

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