member services representative

Planet Fitness

<div>**Job Title: Member Service Representative**

**Job Description:**

We are seeking a dedicated and customer-focused Member Service Representative to join our team. As a Member Service Representative, you will play a crucial role in providing top-notch service and support to our valuable members. Your exceptional communication skills and commitment to customer satisfaction will help ensure a positive and seamless experience for every member interaction.

**Key Responsibilities:**
<ul><li>Respond promptly and professionally to member inquiries via phone, email, and in-person, providing accurate information and assistance with a friendly demeanor.</li><li>Resolve member issues and concerns efficiently, escalating complex problems to the appropriate department when necessary.</li><li>Process memberships, renewals, cancellations, and provide assistance with any related procedures.</li><li>Update member accounts and records accurately in the database, ensuring all information is current and complete.</li><li>Educate members about the organization&rsquo;s products, services, and benefits to maximize their experience and satisfaction.</li><li>Participate actively in team meetings and training sessions to stay updated on company policies and service procedures.</li><li>Contribute to the achievement of departmental and organizational goals by meeting or exceeding individual performance metrics.</li><li>Maintain confidentiality and security of member information at all times.</li></ul>

**Qualifications:**
<ul><li>High school diploma or equivalent; additional education or certifications in customer service is a plus.</li><li>Proven experience in a customer service role or similar position.</li><li>Strong interpersonal and communication skills, with a passion for providing excellent service.</li><li>Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.</li><li>Proficiency in using computer systems, databases, and MS Office applications.</li><li>Positive attitude, professional demeanor, and a team-oriented mindset.</li><li>Flexibility to work varying shifts, including some evenings and weekends as needed.</li></ul>

**What We Offer:**
<ul><li>Competitive salary and benefits package.</li><li>Opportunities for professional growth and development within the company.</li><li>A supportive and inclusive work environment that values diversity.</li><li>Employee recognition and reward programs.</li></ul>

Join our team and make a difference by delivering exceptional service to our valued members. If you are a motivated individual with a passion for helping others, we want to hear from you! Apply today to become a Member Service Representative and embark on a rewarding career with us.</div>

Member Service Representative

<div>Job Title:** Overnight Member Service Representative

**Location:** Weslaco, Tx

**Company:** Planet Fitness

**Job Type:** Full-Time/Part-Time

**Job Summary:**We are seeking a dedicated and enthusiastic Overnight Member Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our members during overnight hours. You will assist with inquiries, resolve issues, and support our members in a professional and friendly manner.

**Key Responsibilities:**

- Respond to member inquiries via phone, email, and chat, providing accurate information and support.- Assist members with account-related questions, transactions, and issue resolution.- Process member requests, including new memberships, cancellations, and updates to member information.- Handle transactions efficiently while maintaining a high level of accuracy and confidentiality.- Collaborate with other departments to resolve complex issues and enhance the overall member experience.- Maintain records of member interactions, transactions, comments, and complaints using our customer relationship management system.- Uphold company policies and procedures while demonstrating a commitment to customer satisfaction.- Monitor account activity for potential fraud and report suspicious activities to the appropriate management.- Provide feedback and suggestions to improve service delivery and team performance.- Participate in training and professional development sessions to stay updated on product and service offerings.

**Qualifications:**

- High school diploma or equivalent- Previous experience in customer service or a similar role, preferably within the financial or membership services industry.- Excellent communication skills, both verbal and written.- Strong problem-solving skills and the ability to think critically under pressure.- Proficient in using computer systems, databases, and customer relationship management software.- Ability to navigate challenging customer interactions with empathy and professionalism.- Flexibility to work overnight shifts, including weekends and holidays.
<ul><li>Must be 18 years of age or older.</li></ul>

**Benefits:**

- Competitive salary and performance-based bonuses.- Health, dental, and vision insurance options.- Opportunities for professional development and growth.

**How to Apply:**If you are passionate about providing outstanding member service and thrive in a fast-paced environment, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications through indeed.com

**Planet Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**</div>

Overnight Member Service Representative

Summit Federal Credit Union

<div>STATUS: Full time / Non-Exempt
REPORTS TO: Branch Manager
LOCATION: Syracuse Region, Seneca Falls, and Cortland
HOURS: 37.50 hours per week
COMPENSATION: The starting hourly wage for this position is expected to be around $22.00-23.00** per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.
SCHEDULE: Monday 8:30 &ndash; 4:30 / Tuesday 8:30 &ndash; 4:30 / Wednesday 9:30 &ndash; 4:30 / Thursday 8:30 &ndash; 5:30 / Friday 8:30 &ndash; 6:30 / Saturday 8:30 &ndash; 1:30<ul><li>Schedule may vary based on business needs. Must be available to work 2-3 Saturdays per month.</li></ul>
**This position is a floating role that travels 45-minutes between our branches. In addition to compensation, we compensate for mileage when traveling the 45-minute distance.
Position Overview
The primary function of the Floating Member Service Specialist (MSS) is to uncover members&rsquo; needs and make appropriate and timely suggestions of products and services to members. This is performed in person, as well as over the telephone. It is essential that the Floating Member Service Specialist provides members with accurate information, regarding the credit union&rsquo;s products and services, and responds to any questions, concerns, or complaints, in an effective and professional manner. The Floating Member Service Specialist will be assigned to various branch locations, throughout the Buffalo region.
Essential Functions
Member Service Desk:<ul><li> Promote and cross-sell credit union products and services that best suit our members&rsquo; needs.</li><li> Meet sales goals as determined by management.</li><li> Initiate contact with members to discuss unaddressed needs.</li><li> Ask for business referrals from satisfied members.</li><li> Display excellent interpersonal and telephone skills, with the ability to interact professionally and effectively with members face to face, and over the telephone.</li><li> Process member transaction requests accurately and efficiently. Transactions at the member service desk include, but are not limited to, loan closing, new account/product opening, certificates, renewals, etc.</li><li> Responsible for balancing daily work.</li><li> Build in next steps with members to address future needs.</li><li> Research and resolve member questions, problems, and complaints by either telephone, written correspondence or in person.</li><li> Adhere to credit union and departmental policies and procedures.</li><li> Update and document information learned about members on the system.</li></ul>
Teller Station:<ul><li> Accurately process transactions.</li><li> Adhere to credit union policies and branch/departmental procedures.</li><li> Make appropriate and timely suggestions about products and services to members.</li><li> Make effective referrals to other specialists when appropriate.</li></ul>
Other<ul><li> Update and document information learned about members on the system.</li><li> Prepare workstation at the beginning of each day and ensure proper inventory of supplies throughout the day.</li><li> Assist in various duties upon management&rsquo;s request.</li><li> Participate in special projects as assigned by management.</li><li> Work overtime when requested by management.</li></ul>
Qualifications
Education/Experience: An equivalent combination of the following:<ul><li> High School Diploma/Equivalency required.</li><li> Minimum one-two years&rsquo; prior Teller experience.</li></ul>
Skills<ul><li> Strong math and keyboarding skills.</li><li> Effective communication skills, including listening skills, to build relationships and member loyalty.</li><li> Excellent interpersonal skills to create positive member experience.</li><li> Ability to cross-sell products and services.</li><li> Strong attention to detail and excellent organizational skills.</li></ul>
Working Environment<ul><li> Must be able to sit and or stand for an extended period of time in a normal office environment.</li><li> Occasional lifting required.</li></ul>
Licensure Requirements<ul><li> In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute&rsquo;s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting.</li></ul> 
EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.
Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.<ul><li>Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</li></ul></div>

Floating Member Service Specialist (Full Time)

United States Senate Federal Credit Union

<div>Job Description: 
 
Shift: Mon,Tue,Wed,Thu,Fri 
Mission:
In the Senate Community tradition of service, we strive to improve the financial wellness of our members throughout all stages of life by integrating sustainability and security into every financial solution.
Culture Competencies: S.T.R.I.V.E<ul><li>
Maintains our members' and employees' trust by safeguarding their financial data and information.</li><li>
Values and respects everyone's abilities, opinions and feedback to achieve trust, safety, and well-being in a friendly, welcoming and cooperative environment. Actively devoted to our motto of 'better together'.</li><li>
Is honest, professional, authentic, and genuine in creating relationships that are uncompromising and true to ethical principles.</li><li>
Generates new ideas, supports change, provides new efficient solutions and solves problems creatively while balancing risk.</li></ul>
General Summary
The primary purpose of this position is to assist USSFCU in living out our cultural values of relationship and service focused as we create and maintain authentic and genuine relationships with members and employees. Under general supervision, but in accordance with established policies and procedures, provides quality service to all members via the call center channel with a positive and helpful demeanor. The MSR I determines member needs, promotes and refers the appropriate products and services. Opens new accounts and shares while building rapport with the member as a trusted financial partner in order to build the member relationship. Assists members in identifying account issues and provides resolution. Works with the Call Center Team to achieve and exceed prescribed sales and service goals.
Major Duties &amp; Responsibilities<ul><li>
Represents the Credit Union in a courteous, engaging, professional manner and provides excellent member service to both members and internal teammates. Is efficient, results driven, and accurate. Understands the impact of their behavior and performance on the credit union, the members, potential members and teammates.</li><li>
Able to navigate through multiple computer applications and screens, while simultaneously engaging with members either in person or by phone. Utilizes other channels such as email or chat to communicate with members. Performs file maintenance and processes changes on member accounts, to include but not limited to, address changes and name modifications. Able to problem solve and find solutions.</li><li>
Conducts consultative interviews and actively listens in order to assess member's financial needs. Identifies products and services appropriate to the members' situation. Opens new accounts accurately and promptly.</li><li>
Is accountable to ensure that any exceptions and errors are minimal. All exceptions and errors promptly addressed and corrected.</li><li>
Provides accurate information as they assist members with all general inquiries regarding accounts, products and services. As appropriate, advises members of regulations applicable to these policies and procedures.</li><li>
Processes member electronic transaction requests such as share to loan payment transfers, check orders, etc. Responds to member inquiries regarding account errors, discrepancies or other concerns. Provides solutions for the immediate situation as well as to help prevent possible recurrence of the same issue.</li><li>
Actively engages and participates in training, coaching sessions, team meetings, group discussions and motivational/ promotional activities with the organization. Completes assigned training initiatives as required within the prescribed timeframe.</li><li>
Works with other team members and departments to provide assistance and resolution to member inquiries.</li><li>
Works 'Better Together' with other team members to promote teamwork, unity, and consistent operations. Works with the credit union team to meet and exceed departmental and organizational goals as well as any assigned individual goals. Is results driven, possesses a high sense of urgency and is self-motivated to succeed. Able to multitask, requiring good organizational skills.</li><li>
Complies with all applicable Rules, Regulations and Statutes of the NCUA and other appropriate governing bodies to include but not limited to: the Credit Union Bylaws, Credit Union Code of Conduct, Credit Union Employee Guidebook, Bank Secrecy/Anti-Money Laundering Act, Fair Housing Act, Fair Lending Act, and Fair Credit Reporting Act.</li><li>
Ability to perform duties defined in Credit Union Security Program and Disaster Recovery Plans.
</li></ul>Non-essential Duties &amp; Responsibilities
<ul><li>Performs other duties as assigned.</li></ul> 

Experience and Skills:
Education and Experience: Bachelor's degree or High school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new account opening in a financial setting are preferred, but not required.
Skills: Knowledge of PC applications including word and excel are required. Good organizational skills, the ability to multi-task and attention to detail are required.
Communication: Requires excellent interpersonal skills, the ability to communicate through multiple channels and the ability to listen to member needs and to advise appropriate Credit Union products and services.
Location: Remote opportunities in the following states ONLY: MD &amp; DC (Minimum $47,772.01 - $71,658.01), VA, CT, NC, SC, LA, TX, FL; Chicago, IL ($43,088.48 - $64,632.71); Somerville, MA ($45,898.59 - $68,847.89).
Supervisory: None Required.
Time in Service: None Required.
Benefits: Health Insurance including Medical, Dental, Prescription, Vision, 401(k) Retirement Plan, Incentive bonus, 12 Holidays, 15 Vacation days, 9.75 Sick days, Flexible Spending Account, Life Insurance, Free parking or Metro Smart Benefits and Tuition reimbursement.
Equal Opportunity Employer/Veterans/Disabled
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability. 
 
From: United States Senate Federal Credit Union</div>

Member Service Representative - Contact Center

Madison Square Garden Entertainment and Sports

<div><div>Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company's portfolio includes a collection of world-renowned venues &ndash; New York's Madison Square Garden, The Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre &ndash; that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for 90 years. More information is available at www.msgentertainment.com.</div>
Who are we hiring?

The Employee Service Center Representative champions a high standard of service driving operational efficiency. The Employee Service Center Representative serves as an engaging first point of contact, providing comprehensive customer service support to our frontline Venue employees throughout all MSG company venues. Through a proactive approach, the Employee Service Representative builds positive relationships and delivers solutions across various channels, including ticketing, email, phone, and face-to-face interactions.

What will you do?
<ul>
<li>Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators).</li>
<li>Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.</li>
<li>Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions.</li>
<li>Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed.</li>
<li>Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions.</li>
<li>Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation.</li>
<li>Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations.</li>
</ul>
 What do you need to succeed?
<ul>
<li>Previous call center, HR or administrative (scheduling, payroll, employee services) support experience</li>
<li>Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus.</li>
<li>Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.</li>
<li>Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.</li>
<li>Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.</li>
<li>Proficient problem-solving, reasoning, motivational, and organizational skills are essential.</li>
<li>Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees.</li>
</ul>
Special Requirements
<ul>
<li>Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules.</li>
<li>May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke and odors.</li>
</ul>
#LI-Onsite<div>
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.</div></div>

Employee Service Center Representative (Part-Time)

Sphere Entertainment Co.

<div><div>Sphere Entertainment Co. (NYSE: SPHR) is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue in Las Vegas opened in September 2023. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at sphereentertainmentco.com.</div>
Who are we hiring?

The Employee Service Center Representative champions a high standard of service driving operational efficiency. The Employee Service Center Representative serves as an engaging first point of contact, providing comprehensive customer service support to our frontline Venue employees throughout all MSG company venues. Through a proactive approach, the Employee Service Representative builds positive relationships and delivers solutions across various channels, including ticketing, email, phone, and face-to-face interactions.

What will you do?
<ul>
<li>Act as the primary point of contact for Tier 1 employee inquiries (phone, in-person, and ticketing system). Resolve initial requests within the designated Service Level Agreement (SLA) and efficiently escalate Tier 2 issues to appropriate stakeholders (e.g., venue management, People Practices (Employee Relations), or scheduling coordinators).</li>
<li>Assist employees in processing absences and call offs, including, but not limited to sick time, jury duty, bereavement, or general call offs.</li>
<li>Resolve employee staffing issues; including missed clocks, schedule changes, attendance matters, pay inquiries, Time and Attendance discipline issues and other general questions.</li>
<li>Support employee onboarding by facilitating the completion of new hire paperwork for on-the-spot hires, conducting I-9 processing, and providing orientation and training support as needed.</li>
<li>Contribute to various HR functions, which may involve managing licenses and certifications, coordinating training and development initiatives, and assisting with Time and Attendance related disciplinary actions.</li>
<li>Partner with Coordinators and Supervisor/Manager in all areas of day-to-day departmental orientation.</li>
<li>Support Employee Service Center office with on-site support and tasks essential for sustaining smooth business operations.</li>
</ul>
 What do you need to succeed?
<ul>
<li>Previous call center, HR or administrative (scheduling, payroll, employee services) support experience</li>
<li>Proficiency in Microsoft Office Suite including MS Word, PowerPoint, Excel and strong computer skills; experience with HRIS (e.g., Oracle) and case management software is a plus.</li>
<li>Demonstrate proficiency in delivering exceptional customer service to a diverse range of internal stakeholders within a large-scale entertainment venue, coupled with the ability to navigate calmly and effectively through interactions.</li>
<li>Capable of managing employee situations in a highly sensitive, fast-paced, and dynamic environment, often dealing with high volumes of inquiries.</li>
<li>Strong verbal and written communication skills, along with excellent organizational and time management skills with exceptional attention to detail and a proactive approach to follow-up tasks is a must.</li>
<li>Proficient problem-solving, reasoning, motivational, and organizational skills are essential.</li>
<li>Spanish language skills preferred: Fluency in both English and Spanish (verbal and written) to assist our bilingual employees.</li>
</ul>
Special Requirements
<ul>
<li>Flexibility to work a varied schedule, including days, nights, weekends, and holidays, as our operations run seven days a week, with consistent late evenings based on event schedules.</li>
<li>May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke and odors.</li>
</ul>
#LI-Onsite<div>
At MSG, we recognize the importance of upskilling employees' talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.</div></div>

Belgravia Health and Leisure Group Pty Ltd

About Genesis Fitness with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!This is a great career opportunity for someone wanting to get in to the Genesis Group of Clubs and receive the support to be developed further into an outstanding leader. The Role Our Member Services Officers are the heart of our business providing important services such as Sales, Reception and Merchandising to our members, casual users and potential new members in accordance with our established operational routines and procedures.The role involves prospecting, touring, closing and getting referrals for future sales. They will actively seek new business for the club, representing the facility and Genesis in positive and professional manner.The primary responsibility of our Member Services Officers is to acquire new members and deliver first class customer service ensuring it is in line our Mission, Vision and Values. They have the responsibility to achieve individual and team goals and targets as set out with a Assistant Club Manager and the Club Manager. The successful applicant should possess excellent communication skills, a passion for health and fitness, and enjoy helping people to start their goals. Key areas of responsibility include: <ul><li>Have a passion for fitness</li><li>Provide excellent customer service to all customers, both in person and over the telephone</li><li>Apply sound cash handling principals and use of Point of Sale (POS) systems</li><li>Promote the centre's services and programs to customers and accept customer bookings and enrolments</li><li>Previous experience in a similar position</li><li>Hold current First Aid & CPR Certification</li><li>Working With Children Check (or equivalent) & National Police Check</li><li>Prior experience in fitness, sales, customer service or a retail environment is highly advantageous</li></ul>Previous experience in fitness, sales, customer service or a retail environment is highly advantageous, but candidates with a friendly attitude and a customer service mindset are encouraged to apply! We are not asking for a resume from you. Simply complete the application process by clicking the Apply Now button and we'll be in touch.We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.Genesis is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at .

Member Services Officer (Casual)

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