member services specialist

CommunityAmerica Credit Union

<div>Summary:
<div>
TruHome Solutions* has provided private-label mortgage services to credit unions since 2004. By partnering with us, you&rsquo;ll break through the barriers of cost, regulation, and technology, resulting in increased loyalty and service of your members in one of the most important times of their lives.</div><div></div><div> 
SUPERVISES:</div><div>
Not applicable</div><div></div><div> 
This position is responsible for handling a variety of member services calls in a prompt and courteous manner. Requires working in an automated call queue to assist our customers, resolve mortgage related questions and issues that may include but are not limited to include address corrections, account research, balance inquiries, name changes, payment applications as well as credit reporting concerns. This position will also be responsible for correspondence received either by department inbox or by general mail and may assist with various mortgage servicing projects.</div>
Duties &amp; Responsibilities:
<ul><li>Receives customer telephone questions and concerns in a professional manner and provide timely and accurate resolution.</li><li>
Presents a positive, successful image of THS through a professional demeanor and caring approach with members.</li><li>
Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Member Services Seniors, Leads or Manager.</li><li>
Minimizes customer impacts and ensures each customer has a positive interaction with mortgage servicing.
</li><li>Takes a proactive approach to drive first call resolution by asking questions to clarify needs, thoroughly addressing inquiries, and setting appropriate expectations.</li><li>
Abides by established procedures and guidelines.</li><li>
Assists in identifying potential risks, communicates them to management and takes appropriate steps to avoid risk.</li><li>
Identifies potential improvements to current team processes and procedures.</li><li>
Develops and maintains positive working relationships by providing high quality customer service to all internal and external customers.</li><li>
Promotes honest and open communication throughout TruHome Solutions.</li><li>
Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
</li></ul>Requirements:
<ul><li>Knowledge of mortgage and mortgage related products.</li><li>
Proficiency in business applications, such as Microsoft Office suite, especially Word and Excel.</li><li>
Knowledge of our Servicing System, MSP, a plus.</li><li>
Excellent organizational, analytical, and problem-solving skills.</li><li>
Must be able to manage multiple projects simultaneously and work in a fast-paced environment with changing priorities.</li><li>
Ability to work under pressure and with strict deadlines.</li><li>
Strong ability to communicate effectively in writing and orally.</li><li>
Ability to resolve interpersonal conflict and miscommunications.</li><li>
Ability to maintain a high level of confidentiality.</li><li>
Ability to be flexible with work schedule.
</li><li>Ability to communicate with individuals utilizing a telephone; requires ability to both listen and communicate effectively.</li></ul><div>
PHYSICAL ACTIVITIES:</div><div>
No physical requirements. Must be able to sit and use a computer for extended periods of time.</div><div></div><div> 
WORKING CONDITIONS:</div><div>
This position is expected to work in general office environment with no travel. Overtime may be needed.</div><div></div><div> 
EDUCATIONAL/EXPERIENCE REQUIREMENTS:</div><ul><li>
High School Diploma is required.
</li><li>Bachelor&rsquo;s Degree is highly preferred.
</li><li>Call Center Customer Service experience is highly preferred.</li></ul></div>

Member Services Specialist - TruHome Solutions

Corporate Transportation Group

<div>NEMT Grievances &amp; Appeals Specialist 
 Reports To: Quality Assurance Manager 
 Location: Remote or Denver, Colorado 
 FLSA Status: Non-Exempt 
Position Overview 
 The Grievances &amp; Appeals Specialist is responsible for managing, investigating, and resolving member complaints, grievances, and appeals in compliance with client, state, and federal requirements. Reporting to the Quality Assurance Manager, this role plays a critical part in protecting member rights, identifying service gaps, and driving continuous quality improvement across MediDrive&rsquo;s operations.
The Specialist ensures all cases are handled timely, accurately, and in accordance with contractual turnaround times, while maintaining a strong focus on member advocacy, regulatory compliance, and service excellence.
Key Responsibilities<ul><li>
Case Management &amp; Investigation 
 Receive, log, and acknowledge grievances and appeals from members, providers, clients, and regulatory agencies.</li><li>
Conduct thorough investigations by collecting trip records, call recordings, provider documentation, GPS data, and relevant system notes.</li><li>
Analyze root causes of service failures and recommend corrective and preventive actions.</li><li>
Draft clear, compliant written responses to members and clients within required turnaround timeframes.</li><li>
Escalate urgent or high-risk matters to the Quality Assurance Manager and leadership as appropriate.</li></ul>
Compliance &amp; Reporting<ul><li>
Ensure all grievances and appeals are processed in accordance with Medicaid, Medicare Advantage, and client-specific contractual requirements.</li><li>
Monitor and track turnaround time compliance to avoid penalties or liquidated damages.</li><li>
Maintain accurate documentation within the Grievance &amp; Appeals tracking system.</li><li>
Assist with internal audits, client audits, and regulatory reviews related to complaint resolution.</li><li>
Identify trends and provide reporting to support performance improvement initiatives.</li></ul>
Collaboration &amp; Resolution<ul><li>
Partner with Operations, Network Development, Call Center, and Technology teams to resolve issues and implement sustainable solutions.</li><li>
Engage with transportation providers (TPs) to gather documentation and ensure corrective actions are completed.</li><li>
Coordinate with clients, government agencies, and legal/compliance departments when cases fall outside standard workflows.</li><li>
Monitor member trips when necessary to ensure real-time issue resolution and service recovery.</li></ul>
Continuous Quality Improvement<ul><li>
Identify systemic issues impacting member experience and escalate patterns to leadership.</li><li>
Support quality improvement initiatives and contribute to policy and procedure enhancements.</li><li>
Participate in special projects and additional duties as assigned by the Quality Assurance Manager.</li></ul>
Qualifications
Education &amp; Experience<ul><li>
High school diploma required; Associate or Bachelor&rsquo;s degree preferred.</li><li>
Minimum of two (2) years of experience in grievance resolution, customer service, healthcare operations, NEMT, or managed care.</li><li>
Experience working in Medicaid or Medicare Advantage environments preferred.</li></ul>
Skills &amp; Competencies<ul><li>
Strong knowledge of complaint resolution processes and regulatory turnaround requirements.</li><li>
Excellent written and verbal communication skills, including professional phone etiquette.</li><li>
Strong analytical and problem-solving abilities with attention to detail.</li><li>
Ability to manage a high volume of cases in a fast-paced environment.</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).</li><li>
Typing speed of 35+ words per minute with high accuracy.</li><li>
Ability to learn and navigate multiple systems efficiently.</li><li>
Ability to work independently while collaborating effectively within a cross-functional team environment.</li><li>
Medical front-office, case management, social work, or healthcare administrative experience preferred.</li><li>
Bilingual (English/Spanish or other languages) preferred.</li></ul>
 MediDrive is an equal opportunity employer committed to providing reliable, compliant, and member-centered Non-Emergency Medical Transportation services.</div>

NEMT Grievances & Appeals Specialist

VyStar Credit Union

<div>At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.
We encourage you to become a part of VyStar Credit Union's family of employees.<ul><li>SELECTION PROCESS:</li></ul>
As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months.
ACCOUNTABILITY STATEMENT 
 
The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union&rsquo;s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals.
ESSENTIAL RESPONSIBILITIES<ul><li>
Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively.</li><li>
Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs.</li><li>
Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately.</li><li>
Handle personal and business account transactions, open accounts, and process various types of loan applications.</li><li>
Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance.</li><li>
Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes.</li><li>
Support and participate in all Credit Union initiatives and campaigns.</li><li>
Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines.</li><li>
Work with relative independence to accomplish tasks.</li><li>
Exhibit a high degree of integrity, trustworthiness, and professionalism always.</li><li>
Exude a positive and professional attitude with members and partners consistently.</li><li>
Resolve member problems independently, seeking to find ways to a &ldquo;yes&rdquo; whenever possible, and escalating more complex concerns.</li><li>
Embrace VyStar&rsquo;s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments.</li><li>
Actively lead by example through community service supporting the VyStar brand.</li><li>
Utilize excellent verbal and written communication skills.</li><li>
Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service.</li><li>
Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union&rsquo;s products and services, resulting in booked sales.</li><li>
Address and overcome objections effectively while educating members about the wide array of offerings available.</li><li>
Perform other duties as assigned.</li><li>
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.</li></ul>
JOB QUALIFICATIONS
EDUCATION<ul><li>
High School Diploma/GED is required.</li><li>
Associate&rsquo;s degree is preferred.</li></ul>
EXPERIENCE<ul><li>
Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>
Ability to process accurate transactions and requests.</li><li>
Must possess and utilize excellent listening skills, verbal, and written communications skills.
</li><li>Proficient in the use of the Internet and Microsoft Office.</li><li>
Must have an outgoing personality and a strong desire to help people.</li><li>
Must be professional in appearance and attitude.</li><li>
Must be able to handle many tasks in a fast-paced environment.</li><li>
Must possess strong critical thinking and decision-making abilities.</li><li>
Strong communication skills and a genuine passion for sales are essential for success in this role.</li><li>
May stand throughout entire shift in order to assist members or other staff.</li></ul>
DISCLAIMERS AND WORK ENVIRONMENT
Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.
The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.
ADDITIONAL JOB DESCRIPTION
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.<ul><li>
Focus Focus your full attention by carefully listening to and observing your client or member.</li><li>
Connect Consistently be friendly and approachable. Demonstrate you care.</li><li>
Understand Listen empathetically and ask questions. (70%/30%)</li><li>
Counsel Recommend solutions based on your client&rsquo;s or member&rsquo;s needs and objectives.</li><li>
Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action.</li></ul>
VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.
No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.
Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.
Thank you again for your interest in this position!
VyStar Credit Union Human Resources</div>

Relationship Specialist I

Valley First Credit Union

<div>The primary responsibilities of a Member Experience Specialist is to expand member relationships by using consultative behaviors in identifying and meeting members&rsquo; needs by effectively cross-selling all Credit Union products and services. Build relationships with our members, engage members, and educate them about Valley First Credit Unions products and services. Build and complete Relationship Builders and 2&times;2&times;2 follow-up for all loan requests and new accounts. Provide routine to complex information on Credit Union services or policies. Assist members with inquiries, requests, and/or problems in a friendly, respectful, courteous, and professional manner. Contribute to member satisfaction and retention. Maintain branch surroundings that reflect the Credit Union&rsquo;s commitment to provide a friendly, respectful, courteous and professional business environment for all Credit Union members. This position takes complete ownership of the members needs while meeting credit union standards. Contribute to efficient Credit Union operations by performing duties accurately and in a timely manner.
<ul><li>Use consultative behaviors and language when assisting members. Complete Relationship Builders on every loan and New Account to deepen the relationship and consistent follow-up with the 2&times;2&times;2 process. Prepare, update daily Synapsys, and maintain monthly sales reports, which include loans, Debt Protection (DP), and Guaranteed Asset Protection (GAP). Prepare other reports as requested by Management.</li></ul>
<ul><li>Provide members with loan applications and any other forms necessary to transact business with the Credit Union. May accept, review and process completed loan applications, interview loan applicants; evaluate background information including credit history, employment history, and debt-to-income ratio of applicant. Determine collateral needs and payment plans for approved loans. Cross-sell payment protection, Guaranteed Asset Protection (GAP), and Debt Protection (DP). Assure that all conditions set for approval have been satisfied, and fund approved loans.</li></ul>
<ul><li>Open new accounts including: savings, checking, money market, certificates of deposit, business accounts, Individual Retirement Accounts (IRA&rsquo;s), ESA/Trust/Estate/Rep Payee/UTTMA/Guardianship and Blocked accounts. Assist members with completing direct deposit/transfer forms, fraud and dispute forms. Place member check order/re-order, issue/reissue VISA check and VISA credit cards. Make changes to existing accounts, including name, addresses and other pertinent or confidential information. Provide information on Credit Union services or policies, including eligibility for membership, types of Credit Union accounts, various interest rates, current dividend rates, locations, office hours and telephone numbers.</li></ul>
<ul><li>Follow the Credit Union&rsquo;s written policies and procedures to ensure compliance with all required regulations and to prevent fraud and losses. May serve as a Notary Public and will be registered through NMLS.</li></ul>
<ul><li>Provide exceptional member service including making eye contact, welcoming and greeting members verbally with hand shaking, and demonstrating willingness to help by body language and a friendly tone of voice. Ability to recognize and adapt to traffic flow. Assist members using the Interactive Teller Machine (ITM). Educate members to make them comfortable and competent using the interactive technology. Provide high priority to member satisfaction; act in accordance with Valley First Credit Union&rsquo;s brand and core values. Act as a leader in sales, product knowledge, member resolution and work ethic. Use consultative behaviors and language when assisting members. Complete Relationship Builders on every loan and New Account to deepen the relationship and consistent follow-up with the 2&times;2&times;2 process.</li></ul>
<ul><li>Perform routine member transactions including: deposits, withdrawals, cash advances, loan payments, transfers and check cashing. Sell money orders and cashier&rsquo;s checks. Accept requests for stop payments, wire transfers, perform file maintenance on accounts, order debit/credit cards and various other items. Provide members statements and check copies, assist members with statement reconciliation. Provide members with account status information, including current balances and accurate loan pay-offs. Assist members to resolve discrepancies and grievances. Provide accurate accounting of transactions by balancing and preparing daily balance sheet.</li></ul>
Experience, Education &amp; Skills
<ul><li>2&ndash; 4 years of customer service experience preferrably in the financial services industry or sales role</li>
<li>Knowledge and proven ability in troubleshooting issues that may arise with digital technologies including websites</li>
<li>Bilingual in Spanish and English strongly preferred</li>
<li>Ability to analyze and make sound decisions</li>
<li>Employee must be professional, dependable, and flexible</li>
<li>Excellent communication skills</li>
<li>Excellent interpersonal skills with members as well as co-workers; team oriented</li>
<li>Maintain enthusiasm towards job functions and duties</li>
<li>Maintain thorough knowledge of all Credit Union products and services</li>
<li>Ability to evaluate each member&rsquo;s financial situation and cross-sell beneficial products and services</li>
<li>Support service and sales objectives; meet monthly, quarterly and annual goals as set forth by management</li>
<li>Employee must possess problem resolution skills</li>
<li>Maintain knowledge of rules and regulations that govern credit unions including but not limited to, BSA, OFAC and Reg. CC.</li>
</ul>
Pay Range and Schedule:
<ul><li>This position is a Tier 6, with a pay rate ranging from $22.00- $26.00 per hour
<ul><li>The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience</li>
<li>The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations</li>
</ul></li><li>Full Time, typically 36-40 hours per week
<ul><li>Schedule will be based around branch's hours of operation, which are as follows:</li>
<li>Monday to Thursday- 9am to 5:30pm</li>
<li>Friday- 9am to 6pm</li>
<li>Saturday- 9am to 1pm (rotating shift)</li>
<li>Flexibility to occasionally work early or late hours, typically with advance notice</li></ul></li></ul></div>

Member Experience Specialist

<div>The primary responsibilities of a Member Experience Specialist is to expand member relationships by using consultative behaviors in identifying and meeting members? needs by effectively cross-selling all Credit Union products and services. Build relationships with our members, engage members, and educate them about Valley First Credit Unions products and services. Build and complete Relationship Builders and 2&times;2&times;2 follow-up for all loan requests and new accounts. Provide routine to complex information on Credit Union services or policies. Assist members with inquiries, requests, and/or problems in a friendly, respectful, courteous, and professional manner. Contribute to member satisfaction and retention. Maintain branch surroundings that reflect the Credit Union?s commitment to provide a friendly, respectful, courteous and professional business environment for all Credit Union members. This position takes complete ownership of the members needs while meeting credit union standards. Contribute to efficient Credit Union operations by performing duties accurately and in a timely manner.
<ul><li>Use consultative behaviors and language when assisting members. Complete Relationship Builders on every loan and New Account to deepen the relationship and consistent follow-up with the 2&times;2&times;2 process. Prepare, update daily Synapsys, and maintain monthly sales reports, which include loans, Debt Protection (DP), and Guaranteed Asset Protection (GAP). Prepare other reports as requested by Management.</li></ul>
<ul><li>Provide members with loan applications and any other forms necessary to transact business with the Credit Union. May accept, review and process completed loan applications, interview loan applicants; evaluate background information including credit history, employment history, and debt-to-income ratio of applicant. Determine collateral needs and payment plans for approved loans. Cross-sell payment protection, Guaranteed Asset Protection (GAP), and Debt Protection (DP). Assure that all conditions set for approval have been satisfied, and fund approved loans.</li></ul>
<ul><li>Open new accounts including: savings, checking, money market, certificates of deposit, business accounts, Individual Retirement Accounts (IRA?s), ESA/Trust/Estate/Rep Payee/UTTMA/Guardianship and Blocked accounts. Assist members with completing direct deposit/transfer forms, fraud and dispute forms. Place member check order/re-order, issue/reissue VISA check and VISA credit cards. Make changes to existing accounts, including name, addresses and other pertinent or confidential information. Provide information on Credit Union services or policies, including eligibility for membership, types of Credit Union accounts, various interest rates, current dividend rates, locations, office hours and telephone numbers.</li></ul>
<ul><li>Follow the Credit Union?s written policies and procedures to ensure compliance with all required regulations and to prevent fraud and losses. May serve as a Notary Public and will be registered through NMLS.</li></ul>
<ul><li>Provide exceptional member service including making eye contact, welcoming and greeting members verbally with hand shaking, and demonstrating willingness to help by body language and a friendly tone of voice. Ability to recognize and adapt to traffic flow. Assist members using the Interactive Teller Machine (ITM). Educate members to make them comfortable and competent using the interactive technology. Provide high priority to member satisfaction; act in accordance with Valley First Credit Union?s brand and core values. Act as a leader in sales, product knowledge, member resolution and work ethic. Use consultative behaviors and language when assisting members. Complete Relationship Builders on every loan and New Account to deepen the relationship and consistent follow-up with the 2&times;2&times;2 process.</li></ul>
<ul><li>Perform routine member transactions including: deposits, withdrawals, cash advances, loan payments, transfers and check cashing. Sell money orders and cashier?s checks. Accept requests for stop payments, wire transfers, perform file maintenance on accounts, order debit/credit cards and various other items. Provide members statements and check copies, assist members with statement reconciliation. Provide members with account status information, including current balances and accurate loan pay-offs. Assist members to resolve discrepancies and grievances. Provide accurate accounting of transactions by balancing and preparing daily balance sheet.</li></ul>
Experience, Education &amp; Skills
<ul><li>2? 4 years of customer service experience preferrably in the financial services industry or sales role</li>
<li>Knowledge and proven ability in troubleshooting issues that may arise with digital technologies including websites</li>
<li>Bilingual in Spanish and English strongly preferred</li>
<li>Ability to analyze and make sound decisions</li>
<li>Employee must be professional, dependable, and flexible</li>
<li>Excellent communication skills</li>
<li>Excellent interpersonal skills with members as well as co-workers; team oriented</li>
<li>Maintain enthusiasm towards job functions and duties</li>
<li>Maintain thorough knowledge of all Credit Union products and services</li>
<li>Ability to evaluate each member?s financial situation and cross-sell beneficial products and services</li>
<li>Support service and sales objectives; meet monthly, quarterly and annual goals as set forth by management</li>
<li>Employee must possess problem resolution skills</li>
<li>Maintain knowledge of rules and regulations that govern credit unions including but not limited to, BSA, OFAC and Reg. CC.</li>
</ul>
Pay Range and Schedule:
<ul><li>This position is a Tier 6, with a pay rate ranging from $22.00- $26.00 per hour
<ul><li>The anticipated pay rate for new hires is between the low-end and midpoint of the range, depending on experience</li>
<li>The pay rates listed above are based upon the geographic location of our Administrative Offices in Modesto, CA using the greater Central Valley area for our pay range calculations</li>
</ul></li><li>Full Time, typically 36-40 hours per week
<ul><li>Schedule will be based around branch's hours of operation, which are as follows:</li>
<li>Monday to Thursday- 9am to 5pm</li>
<li>Friday- 9am to 6pm</li>
<li>Flexibility to occasionally work early or late hours, typically with advance notice</li></ul></li></ul></div>

International Interior Design Association

The IIDA Member Services Coordinator provides high-level administrative and operational support to IIDA&rsquo;s Membership Department, which oversees the following initiatives: Individual/Corporate Membership, Student Programs, CEU/Education Programs, Chapter Governance, and the IIDA Foundation.This position is responsible for assisting with membership recruitment, retention, engagement initiatives, and day-to-day member services activities. The ideal candidate is extremely organized, detail-oriented, and passionate about delivering exceptional service to current and prospective members.Key Responsibilities:Membership Administration:<ul><li>Maintain and update member records in the association&rsquo;s database or CRM system.</li><li>Process new memberships, renewals, payments, and updates accurately and efficiently.</li><li>Generate membership reports and dashboards to track key performance metrics.</li><li>Ensure the accuracy and confidentiality of all membership data.</li></ul>Recruitment &amp; Retention Support:<ul><li>Assist in implementing member recruitment and retention campaigns, including email outreach, direct mail, and digital marketing efforts.</li><li>Coordinate follow-up communications with prospective and lapsed members.</li><li>Conduct outreach to potential members and respond promptly to inquiries.</li></ul>Member Engagement:<ul><li>Provide outstanding customer service by responding to member questions and requests via phone and email.</li><li>Support the planning and execution of member events, webinars, and networking opportunities.</li><li>Assist in gathering member feedback and satisfaction data to inform program improvements.</li></ul>Administrative Support:<ul><li>Schedule meetings, prepare agendas, and take minutes for membership-related priorities.</li><li>Collaborate cross-functionally with communications, marketing, and sales departments to support association initiatives.</li><li>Perform general administrative duties, including correspondence, document preparation, and record keeping.</li></ul>Qualifications:Education &amp; Experience:<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree preferred, or equivalent combination of education and experience.</li><li>2&ndash;4 years of administrative, customer service, or membership support experience (association or nonprofit experience preferred).</li></ul>Skills &amp; Competencies:<ul><li>Strong organizational and time-management skills with the ability to manage multiple priorities.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).</li><li>Experience with membership databases, CRM systems (e.g., Fonteva), or AMS platforms preferred.</li><li>Demonstrated ability to work independently and collaboratively in a team environment.</li><li>Professional demeanor with a commitment to providing exceptional service.</li></ul>Pay: $40,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Membership Coordinator

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Member Services Specialist - TruHome Solutions

NEMT Grievances & Appeals Specialist

Relationship Specialist I

Member Experience Specialist

Relationship Specialist I

Member Experience Specialist

Membership Coordinator