member services specialist

Planet Fitness

<div><p>Job Title:** Overnight Member Service Representative</p>
<p>
**Location:** Weslaco, Tx</p>
<p>
**Company:** Planet Fitness</p>
<p>
**Job Type:** Full-Time/Part-Time</p>
<p>
**Job Summary:**We are seeking a dedicated and enthusiastic Overnight Member Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our members during overnight hours. You will assist with inquiries, resolve issues, and support our members in a professional and friendly manner.</p>
<p>
**Key Responsibilities:**</p>
<p>
- Respond to member inquiries via phone, email, and chat, providing accurate information and support.- Assist members with account-related questions, transactions, and issue resolution.- Process member requests, including new memberships, cancellations, and updates to member information.- Handle transactions efficiently while maintaining a high level of accuracy and confidentiality.- Collaborate with other departments to resolve complex issues and enhance the overall member experience.- Maintain records of member interactions, transactions, comments, and complaints using our customer relationship management system.- Uphold company policies and procedures while demonstrating a commitment to customer satisfaction.- Monitor account activity for potential fraud and report suspicious activities to the appropriate management.- Provide feedback and suggestions to improve service delivery and team performance.- Participate in training and professional development sessions to stay updated on product and service offerings.</p>
<p>
**Qualifications:**</p>
<p>
- High school diploma or equivalent- Previous experience in customer service or a similar role, preferably within the financial or membership services industry.- Excellent communication skills, both verbal and written.- Strong problem-solving skills and the ability to think critically under pressure.- Proficient in using computer systems, databases, and customer relationship management software.- Ability to navigate challenging customer interactions with empathy and professionalism.- Flexibility to work overnight shifts, including weekends and holidays.</p>
<ul><li>Must be 18 years of age or older.</li></ul>
<p>
**Benefits:**</p>
<p>
- Competitive salary and performance-based bonuses.- Health, dental, and vision insurance options.- Opportunities for professional development and growth.</p>
<p>
**How to Apply:**If you are passionate about providing outstanding member service and thrive in a fast-paced environment, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications through indeed.com</p>
<p>
**Planet Fitness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**</p></div>

Overnight Member Service Representative

Eastman Credit Union

<div><div><b>Summary:
</b><br>
Answer incoming service calls ensuring first-call resolution; perform member inquiries and transactions while providing the highest quality member service experience. Operate within a high-volume call environment to answer member questions and perform various member service transactions with a high degree of accuracy and in accordance with ECU policies and procedures.</div>
<div><br>
<b>Essential Duties and Responsibilities</b></div>
Assist with a broad range of questions and issues with a high degree of accuracy, efficiency, courtesy, confidentiality, and professionalism <ul><li>- resulting in an organizational culture that provides value-added services that meets and exceeds the expectations of our members.</li>
<li>Adhere to and maintain all expectations laid out within the Contact Center Specialist Job Expectation Worksheet.</li>
<li>Provide ECU members with product and service information to meet their needs &amp; promote usage of other ECU services as appropriate.</li>
<li>Adhere to Service Excellence Expectations in dealing with members and staff. Communicate and respond to inquiries, issues, voicemails, and emails to maintain a positive relationship.</li>
<li>Maintain thorough knowledge of ECU products and services, as well as related guidelines and procedures.</li>
Serve as a role model for co-workers <li>- professionalism, attitude, reliability, etc.</li>
<li>Make quick decisions in adherence to procedures while using good judgement.</li>
<li>Proficiency in systems related to providing service (i.e., Fiserv DNA, Instant Open, Clean Entry, Dealer Track, DocuSign, NCR, Visa DPS, Harland, IS Research, Nautilus, CUBUS, Velocity, Meridian Link, Lexis Nexis, Repay, Vertifi, JD Power, Fed Reserve, WireXchange.</li>
<li>Perform more complex member service transactions and inquiries, including but not limited to:
<ul><li>Account Maintenance: For adding beneficiaries and joint owners, complete all pertinent information for the account information update form.</li>
<li>Credit Card Balance Transfers</li>
<li>Card Services Plastic Card Block / Reorder Form</li>
<li>Card Services Travel Memo Form</li>
<li>ACH Loan Payment Telephone Request: Gather pertinent information from member, review disclosure information, and submit payment.</li>
<li>Closing Accounts: Close member accounts as well as lines of credit. This includes DocuSigning for appropriate signatures and performing all account maintenance following the closure.</li>
<li>Certificate of Deposits (New, Maintenance, and Close): Open, close and perform maintenance of certificates of deposit.</li>
<li>Wire Transfer: Complete applicable forms and perform system transactions.</li>
<li>Mobile Deposit: Complete deposit increase forms.</li>
<li>Harland: Checking ordering through DNA. Research check orders, place check orders, and change information and details on checks.</li>
<li>Overdraft Protection/Overdraft Protection Plus: Adding ODP, complete the subsequent form via DocuSign. Once returned by the member, add ODP to the members account in DNA. Adding ODPP complete the overdraft protection plus opt in form and once the member qualifies the ODPP will be turned on. Also, research the account to determine what is available and when it will be available after going from negative to a positive balance.</li>
<li>Address Change: Walk member through online banking or utilize Lexis Nexis to verify and update address.</li>
<li>Loan Decision: Review information within ECU's consumer loan origination system to determine if decisions can be given verbally or the member needs to be transferred to the assigned loan officer.</li>
<li>Calculating Loan Payments: Utilizing provided calculator, determine estimated loan payments for members inquiring about loan products.</li>
<li>Electronic Signatures: Depending on request, send documents to member for signature through ECU's electronic signature capture solution. This could include: Member service documents, autopay, stop payments, written statements, automatic credit authorization, certificate of deposit, affidavit of forgery, etc.</li>
<li>Total Loss: Completion of Total Loss Notification after notification from borrower or insurance.</li>
<li>Title Release: Submit requests for release of title for collateral.</li>
<li>Payment Change Request: Determine if loan meets criteria for a payment change and complete applicable form for submission.</li>
<li>Payoff Request: Provide loan payoff amounts via phone, mail, email, and DocuSign.</li>
<li>Skip-A-Pays: Determine eligibility for loan Skip-A-Pays and complete necessary steps to complete the process.</li>
</ul></li></ul>Requirements: Contact Center Specialist</div>

Contact Center Specialist-49035

Summit Federal Credit Union

<div><p>STATUS: <b>Full time</b> / Non-Exempt
</p><p>REPORTS TO: Branch Manager</p><p>
LOCATION: <b>Syracuse Region, Seneca Falls, and Cortland</b>
</p><p>HOURS: 37.50 hours per week</p><p>
COMPENSATION: The starting hourly wage for this position is expected to be around $22.00-23.00** per hour. The actual hourly wage will be determined based on experience and other-job related factors, consistent with applicable law.
</p><p>SCHEDULE: Monday 8:30 &ndash; 4:30 / Tuesday 8:30 &ndash; 4:30 / Wednesday 9:30 &ndash; 4:30 / Thursday 8:30 &ndash; 5:30 / Friday 8:30 &ndash; 6:30 / Saturday 8:30 &ndash; 1:30</p><ul><li><i>Schedule may vary based on business needs. Must be available to work 2-3 Saturdays per month.</i></li></ul><p><i>
**This position is a floating role that travels 45-minutes between our branches. In addition to compensation, we compensate for mileage when traveling the 45-minute distance.</i></p><p>
Position Overview</p><p>
The primary function of the <b>Floating Member Service Specialist (MSS)</b> is to uncover members&rsquo; needs and make appropriate and timely suggestions of products and services to members. This is performed in person, as well as over the telephone. It is essential that the Floating Member Service Specialist provides members with accurate information, regarding the credit union&rsquo;s products and services, and responds to any questions, concerns, or complaints, in an effective and professional manner. The Floating Member Service Specialist will be assigned to various branch locations, throughout the Buffalo region.</p><p>
Essential Functions</p><p>
Member Service Desk:</p><ul><li> Promote and cross-sell credit union products and services that best suit our members&rsquo; needs.</li><li> Meet sales goals as determined by management.</li><li> Initiate contact with members to discuss unaddressed needs.</li><li> Ask for business referrals from satisfied members.</li><li> Display excellent interpersonal and telephone skills, with the ability to interact professionally and effectively with members face to face, and over the telephone.</li><li> Process member transaction requests accurately and efficiently. Transactions at the member service desk include, but are not limited to, loan closing, new account/product opening, certificates, renewals, etc.</li><li> Responsible for balancing daily work.</li><li> Build in next steps with members to address future needs.</li><li> Research and resolve member questions, problems, and complaints by either telephone, written correspondence or in person.</li><li> Adhere to credit union and departmental policies and procedures.</li><li> Update and document information learned about members on the system.</li></ul><p>
Teller Station:</p><ul><li> Accurately process transactions.</li><li> Adhere to credit union policies and branch/departmental procedures.</li><li> Make appropriate and timely suggestions about products and services to members.</li><li> Make effective referrals to other specialists when appropriate.</li></ul><p>
Other</p><ul><li> Update and document information learned about members on the system.</li><li> Prepare workstation at the beginning of each day and ensure proper inventory of supplies throughout the day.</li><li> Assist in various duties upon management&rsquo;s request.</li><li> Participate in special projects as assigned by management.</li><li> Work overtime when requested by management.</li></ul><p>
Qualifications</p><p>
Education/Experience: An equivalent combination of the following:</p><ul><li> High School Diploma/Equivalency required.</li><li> Minimum one-two years&rsquo; prior Teller experience.</li></ul><p>
Skills</p><ul><li> Strong math and keyboarding skills.</li><li> Effective communication skills, including listening skills, to build relationships and member loyalty.</li><li> Excellent interpersonal skills to create positive member experience.</li><li> Ability to cross-sell products and services.</li><li> Strong attention to detail and excellent organizational skills.</li></ul><p>
Working Environment</p><ul><li> Must be able to sit and or stand for an extended period of time in a normal office environment.</li><li> Occasional lifting required.</li></ul><p>
Licensure Requirements</p><ul><li> In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute&rsquo;s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting.</li></ul><p></p><p><i><br>
EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.</i></p><p><i>
Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines.</i></p><ul><li><i>Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.</i></li></ul></div><p></p>

Floating Member Service Specialist (Full Time)

Island Federal Credit Union

<p></p><div><p><b><i>JOB DESCRIPTION</i></b></p><p><b><i>
DIGITAL MARKETING SPECIALIST</i></b></p><p><b><i>
*****************************************************************************************************************************************************************</i></b></p><h2 class="jobSectionHeader"><b>
SUMMARY:</b></h2><div></div><div><br>
The Digital Media Specialist will support marketing, communications, and member engagement at Island Federal Credit Union. This position requires the ability to generate static and video content designed for specific social media and digital outreach platforms aimed at increasing membership, cross-selling products to current members, and building member loyalty and retention. The role combines creative content development with strategic community management and performance analysis to drive measurable results across all digital channels.</div><div></div><div><br>
*********************************************************************************************************************</div><h2 class="jobSectionHeader"><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></h2><div></div><ul><li><b><br>
Digital Communications Calendar</b><ul><li>
Create and execute a comprehensive digital communications calendar outlining the posting of specific content pieces across all platforms</li><li>
Share calendar with other members of the marketing department to coordinate with department and credit union-wide campaigns</li><li>
Maintain posting schedules that optimize engagement based on platform-specific best practices</li></ul></li></ul><div><ul><li><b>
Content Ideation and Creation</b><ul><li>
Maintain awareness of the latest social media trends and culture to create relevant, engaging content</li><li>
Develop social media content designed to help Island Federal grow overall visibility and brand recognition within and beyond the current charter</li><li>
Create original static graphics, video content, and written posts tailored to each platform's unique audience and format requirements</li><li>
Collaborate with other departments to develop content that highlights credit union products, services, and member benefits</li></ul></li></ul></div><div></div><div><ul><li><b><br>
Community Management and Channel Interaction</b><ul><li>
Monitor interactions occurring on all social media channels and respond promptly and professionally</li><li>
Build and maintain relationships with members and prospects through authentic engagement</li><li>
 Handle customer service inquiries through social channels, escalating to appropriate departments when necessary</li><li>
Report on community feedback, trends, and opportunities to management</li></ul></li></ul></div><div></div><div><ul><li><b><br>
Analytics and Performance Tracking</b><ul><li>
Monitor and analyze social media metrics including engagement rates, reach, impressions, and conversion tracking</li><li>
Prepare regular reports on social media performance and ROI for marketing campaigns</li><li>
Use data insights to optimize content strategy and posting schedules</li><li>
Track member acquisition and product cross-selling results from social media efforts</li></ul></li></ul></div><div></div><div><ul><li><b><br>
Brand Compliance and Risk Management</b><ul><li>
Ensure all content complies with financial services regulations and credit union brand guidelines</li><li>
Maintain strict adherence to compliance requirements specific to financial institutions</li><li>
Review and approve user-generated content and member interactions for regulatory compliance</li></ul></li></ul><p></p><p><br>
*********************************************************************************************************************</p><div><b>
Requirements:</b></div><div><ul><li>
Bachelor's degree in Marketing, Communications, Digital Media, or related field, or equivalent combination of education and experience</li><li>
2+ years of experience generating digital content on behalf of a brand or organization, preferably in financial services</li><li>
Demonstrated success in growing social media engagement and driving measurable business results</li></ul></div><div></div><div><b><br>
Skills:</b></div><div><ul><li>
Strong knowledge of content creation best practices on Facebook, Instagram, TikTok, YouTube, and LinkedIn</li><li>
Proficiency with social media management tools (Hootsuite, Buffer, Sprout Social, or similar platforms)</li><li>
 Basic graphic design skills and experience with design tools such as Canva, Adobe Creative Suite, or similar</li><li>
Video editing capabilities for short-form content creation (Instagram Reels, TikTok, YouTube Shorts)</li><li>
Understanding of social media analytics platforms and ability to interpret performance data</li><li>
 Basic photography skills for original content creation</li></ul></div><div></div><div><b><br>
Knowledge and Understanding:</b></div><div><ul><li>
Familiarity with financial services regulations and compliance requirements (preferred)</li></ul></div><ul><li>
Understanding of credit union products, services, and member benefits (or willingness to learn)</li><li>
Knowledge of current digital marketing trends and emerging social media platforms</li></ul><p>
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Competencies</b>:</div><div><ul><li>
Excellent written and oral communication skills</li><li>
Excellent organizational skills</li><li>
Ability to prioritize, pay close attention to detail, and coordinate various activities simultaneously.</li><li>
Ability to communicate with co-workers, management, and business contacts in a courteous and professional manner.</li><li>
Ability to maintain strict confidentiality.</li><li>
Ability to work independently of supervision.</li></ul></div></div></div><p></p>

Digital Marketing Specialist

Avant Mutual Group

Legal Team Manager/Special Counsel - Civil <p>Melbourne VIC, Australia Req </p><p>Avant Law is a National specialist law firm looking for a <strong>Legal Team Manager or Special Counsel</strong> to join our team in <strong>Melbourne</strong>, working closely with specialist Head of Practice, Caroline Tuohey and joining a team of purpose-driven lawyers (including senior lawyers Madhavi Ligam , Amy McGregor and Fraser Oakley ) who are passionate about defending medical practitioners. If you are looking for a law firm without daily billable targets and instead focussed upon collaboration, mentoring, advocacy and making a difference for doctors we want to hear from you.</p><p>This is an opportunity for an experienced medical defence litigation lawyer to progress their career and lead Avant Law's Civil Practice Team. <strong>We seek an applicant with experience in managing and/or supervising medical defendant lawyers</strong> and has a genuine interest in mentoring the next generation of lawyers in this specialised area of law.</p><p>This is a full-time permanent position based out of our Melbourne office with hybrid working arrangements.<br><br><strong>The key responsibilities include:</strong></p><ul><li>Conducting own civil file load and managing the civil litigation team in accordance with the KPI's, ensuring billing targets are met and high quality legal services are provided by the civil team;</li><li>Provision and supervision of lawyers with a range of PQE experience to deliver sustainable, timely and efficient legal services in order to achieve the best possible outcomes for both the membership and the member as well as reduction in cycle times, accurate reserve and reduction in external legal costs;</li><li>Coordination of resourcing and workflows within the civil team and ensuring the management of claims in accordance with agreed protocols, standards and procedures of Avant Law and professional and ethical standards with documented standards and procedures consistently applied;</li><li>Supervision, mentoring and development of the civil team (lawyers and paralegals) to enable career development for staff within the Avant Law team;</li><li>Advising and supporting the Head of Practice, Legal and as appropriate the Head of Avant Law and General Manager Civil on State legal trends, issues, reforms, significant cases and other developments relevant to the Practice Group.<br></li></ul><p><strong>To be successful in this role you will have:</strong></p><ul><li>10+ years' PQE ideal.</li><li>Experience in leadership or strong interest in the development of people leadership skills.</li><li>Defence medical negligence and insurance law experience ideal.</li><li>Demonstrated health law knowledge.</li><li>Proactive in developing relationships and understanding and balancing member, business and team requirements.</li><li>Strong time management and multi-tasking skills.<br><br></li></ul><p><strong>Why work for Avant Law?</strong></p><ul><li>You would be working for Australia's largest specialist medico-legal law firm.</li><li>You are guaranteed a pipeline of work from your instructing client, Avant Insurance, who are co-located.</li><li>You will work with event-based billing (goodbye to 6 minute units and daily billable targets!)</li><li>You will get to work on a great variety and breadth of cases but with a focus on medical indemnity claims.</li><li>You will be working in an open and collaborative environment with access to the top specialist medico-legal solicitors in the country.</li></ul><p><br>Avant is Australia's leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 130 years.</p><p>Avant now represents 90,000 health practitioners and medical students across every state and territory, delivering market leading products and services to meet their professional, personal and practice needs. Building on this heritage, our vision is to be the most trusted professional partner in supporting doctors throughout their lives and careers.</p><p>As a mutual organisation, owned by members and run purely for their benefit, our members are at the centre of all we do. As well as providing products and services to our member, we play a broader community role by advocating for improvements in the healthcare system and in quality, safety and professionalism in medicine, through delivering education and research activities.</p><p><em>We prefer to deal with candidates directly. For further information on this role, please contact Lisa Craddock, Talent Acquisition Business Partner on for a confidential discussion.</em></p>

Legal Team Manager/Special Counsel - Civil

State of Oklahoma

<div><div>Job Posting Title</div>
Behavioral Health Specialist<div></div><div>
Agency</div>
807 HEALTH CARE AUTHORITY<div></div><div>
Supervisory Organization</div>
Behavioral Health<div></div><div>
Job Posting End Date</div><div>
Refer to the date listed at the top of this posting, if available. Continuous if date is blank.</div><div>
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.</div><div></div><div>
Estimated Appointment End Date (Continuous if Blank)</div><div></div><div>
Full/Part-Time</div>
Full time<div></div><div>
Job Type</div>
Regular<div></div><div>
Compensation</div>
$65,607/annual<div></div><div>
Why You&rsquo;ll Love Working Here</div><div></div><div>
At the Oklahoma Health Care Authority (OHCA), your work matters. Every day, our team helps ensure Oklahomans have access to better health and better care. Guided by our core values, Passion for Purpose, Trust &amp; Transparency, Empowerment &amp; Accountability, Best-in-Class, Outcome-Driven, and Servant Leadership, we foster a workplace where people feel supported, respected, and empowered to make an impact. <div>Learn more about OHCA.</div></div><div></div><div>
Let&rsquo;s Talk Benefits</div><div></div><div>
We know your great work deserves great support. Here&rsquo;s a snapshot of what we offer for all eligible employees.</div><div></div><ul><li><div>
Generous state-paid <div>benefit allowance</div> to offset insurance premiums.</div></li><li><div>
A wide selection of <div>insurance plans</div> with no pre-existing condition exclusions.</div></li><li><div><div>
Flexible Spending Accounts</div> for health care and dependent care.</div></li><li><div><div>
Retirement Savings Plan</div> with employer contributions.</div></li><li><div>
11 paid holidays annually.</div></li><li><div>
15 days of vacation and 15 days of sick leave in the first year.</div></li><li><div>
Longevity Bonus recognizing years of public service.</div></li><li><div>
Public Service Loan Forgiveness eligibility and tuition reimbursement.</div></li><li><div>
Wellness benefits, including an on-site gym and fitness center discounts.</div></li></ul><div></div><div>
Job Description</div><div>
Location: 4345 N Lincoln Blvd, Oklahoma City, OK 73105</div><div>
Salary: $65,607 / annual</div><div>
Work Schedule: Monday &ndash; Friday</div><div>
Primary Hours: 8:00 a.m. &ndash; 5:00 p.m.</div><div></div><div><div><div>
Agency/Division Information:</div></div><div></div><div><div>
The Oklahoma Health Care Authority (OHCA) works to ensure Oklahomans have access to better health and better care. The agency&rsquo;s core values include passion for purpose, trust and transparency, empowerment and accountability, best in class and outcome-driven, and servant leadership. As part of the interview process, candidates may be required to attend an in-person interview at our Oklahoma City office.</div></div><div></div><div><div>
Position Purpose:</div></div><div></div><div><div>
The Behavioral Health Specialist is responsible for evaluating the medical necessity, appropriateness, and quality of care for members receiving behavioral health services. This role involves conducting clinical record reviews, liaising with providers, and assessing member needs to ensure effective care delivery. By monitoring treatment progress, addressing barriers to care, and identifying necessary services, the specialist supports optimal health outcomes. Additionally, the position aims to foster collaborative relationships both within and outside the organization, contributing to the continuous improvement of behavioral health services in alignment with the Oklahoma Health Care Authority&rsquo;s mission to provide better health and care for Oklahomans.</div></div><div></div><div><div>
Principal Activities May Include:</div></div><div><ul><li><div>
Evaluate medical necessity, care appropriateness, and quality through clinical record analysis and provider communication. Distinguish between convenience and necessity ensuring clear and professional communication with providers.</div></li></ul></div><div><ul><li><div>
Monitor treatment progress and engagement, assessing ongoing member needs through regular contact with involved parties. Link members to necessary services by identifying treatment needs and available resources.</div></li></ul></div><div><ul><li><div>
Identify and address barriers to provider participation and member access, offering recommendations for policy improvement. Address issues affecting member participation and access to services.</div></li></ul></div><div><ul><li><div>
Cultivate effective relationships within and outside the organization to fulfill responsibilities effectively. Foster partnerships internally and externally to optimize member support.</div></li></ul></div><div><ul><li><div>
Optimize member care delivery through integrated management of pre-approvals, quality control, and care coordination activities.</div></li></ul></div><div><ul><li><div>
Other duties as assigned.</div></li></ul></div></div><div></div><div><div><div>
Knowledge, Skills, Abilities and Competency Requirements:</div></div><div></div><div><div>
The Behavioral Health Specialist position requires in-depth knowledge of clinical and behavioral health practices, state and federal healthcare policies, and program administration. Key skills include the ability to evaluate care quality, communicate effectively with providers, and coordinate services across various stakeholders. The role aligns with the Decision Quality and Collaborates Korn Ferry competencies, as it requires sound clinical decision-making and strong collaboration with internal and external partners to ensure optimal care delivery.</div></div><div></div><div><div>
**To be considered for this position your application must include a resume/CV with complete work and education history.**</div><div></div><div>
Education and/or Experience:</div></div><div><ul><li><div>
Current and valid license behavioral health license such as: Licensed Professional Counselor (LPC) or Licensed Clinical Social Worker (LCSW), or Licensed Marriage and Family Therapist (LMFT) in the state of Oklahoma AND</div></li></ul></div><div><ul><li><div>
A master&rsquo;s degree in psychology, counseling, human relations, clinical/direct practice social work, or a closely related field which must have included one semester of at least three hundred hours of applied clinical practicum in psychology or counseling plus one year post-master&rsquo;s experience providing professional counseling services.</div></li></ul></div><div></div><div><div>
Preference Qualifications Include:</div></div><div><ul><li><div>
Certifications in any of the following areas: Certified Case Manager (CCM), Certified Addiction Specialist (CAS), Crisis Prevention and Intervention (CPI) Certification, or Project Management Professional (PMP)</div></li></ul></div><div><ul><li><div>
SoonerCare experience</div></li></ul></div><div><ul><li><div>
State or federal government work experience</div></li></ul></div><div><ul><li><div>
Experience with an integrated healthcare delivery system</div></li></ul></div><div><ul><li><div>
Experience in utilization management and/or inpatient psychiatric hospital position</div></li></ul></div><div><ul><li><div>
Experience in care coordination/case management</div></li></ul></div><div></div><div><div><br>
Physical Demands and Work Environment:</div></div><div></div><div><div>
Work is typically performed in an office setting with climate-controlled settings and exposure to moderate noise levels. In the course of performing job duties, employees are required to speak, stand, walk, and reach with their hands and arms. This position requires extended periods of sitting and daily use of computers and phones. Employees must be willing to complete all job-related travel associated with this position. Being present at the office is an essential function of this position.</div></div><div></div><div><div><br>
Accommodation Statement:</div></div><div></div><div><div>
The Oklahoma Health Care Authority complies with applicable State and Federal civil rights laws and does not discriminate. All qualified applicants will receive consideration for employment without regard to race, color, sex, religion, disability, age, national origin, or genetic information. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Civil Rights Coordinator at 405-522-7335.</div></div></div><div></div><div>
Notice to applicants:</div><div>
Please add <div>OHCAHR@okhca.org</div> to the address book or &ldquo;safe-senders&rdquo; list in your email. All correspondence will come from this address. Be sure to check your junk folder. If you have questions about the status of your application, you can contact the HR team at 405-522-7093.</div><div></div><div>
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.</div><div></div><div>
Current State of Oklahoma employees must apply for open positions internally through Workday <div>Jobs Hub</div>.</div><div></div><div>
Equal Opportunity Employment</div><div>
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.</div><div></div><div>
Current active State of Oklahoma employees must apply for open positions internally through the Workday <div>Jobs Hub</div>.</div><div>
If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information:</div><div></div><div><div>
Agency Contact</div></div></div>

Behavioral Health Specialist

First Commerce Credit Union

<div><p><b>General Summary:</b></p><p>
The primary role of the Digital Marketing Specialist is to analyze and interpret marketing data to identify actionable insights and assist in executing campaigns and initiatives that maximize ROI while driving member engagement, acquisition and retention. This role involves gathering, processing, and managing different datasets, conducting in-depth analyses, and working closely with cross-functional teams to continually optimize marketing strategies, campaigns, automation and brand reputation. A strong understanding of data analytics tools, marketing performance metrics, and the ability to translate data into clear, strategic recommendations is essential. The Digital Marketing Specialist plays a key role in improving marketing effectiveness, brand recognition and helping the credit union achieve defined performance goals.
</p><p>Working closely with the Marketing Director, this role mines data and information across internal and external platforms to help drive new member growth, deepen relationships, enhance member experiences, and build member loyalty. The Digital Marketing Specialist is also responsible for campaign segmentation, conversion, prospecting, cross-selling, evaluating, and ensuring effective campaign performance (i.e. analysis, tracking, adjusting), as well as web site optimization, including keyword search, and on-page/off-page optimization to improve search rankings and organic traffic.
</p><p><b>Responsibilities:
</b></p><ul><li>Leverages various member and non-member data sets to provide actionable insights that inform marketing planning and strategy to create personalized member journeys, and improve positioning, image, and loyalty to the First Commerce brand.</li><li>
Performs data mining, statistical analysis, trend, and variance analysis. Packages and conveys findings in a relevant, timely and meaningful manner in a clear, concise, and cohesive story.
</li><li>Builds, manages, optimizes, evaluates, and evolves automated marketing campaigns to target audiences designed to achieve Marketing KPIs.
</li><li>Monitors social media channels and social review platforms to continually improve reputation management goals, including responding timely to posts.</li><li>
Coordinates with members of the marketing team and/or other departments to gather and package relevant content, messaging, graphics, and other necessary elements to execute campaigns. Conducts A/B testing and conversion rate optimization (CRO) to improve lead generation and campaign effectiveness.</li><li>
Leads website search engine optimization (SEO) efforts. Leverages Google analytics and other metrics/actionable insights (e.g., web traffic, user behavior, UTM tracking, Google Tag Manager, and pixel tracking) to ensure accurate and optimal campaign performance measurement.
</li><li>Serves as marketing data liaison collaborating with other departments and third-party vendors to develop actionable insights for strategic areas of focus. Develops and executes member segmentation strategies based on demographic, behavioral, and transactional data.</li><li>
Monitors and tracks key performance metrics/indicators and reports to stakeholders, including highlighting successes and identifying areas of improvement/refinement.</li><li>
Develops understanding of credit union's operations, products, and services, as well as strategic initiatives, to provide timely and relevant recommendations.
</li><li>Develops and maintains a network of contacts within the data/business intelligence/digital marketing space, as well as within and outside the credit union/banking industry.</li><li>
Works closely with I.T. and third-party vendors to ensure data integrity, system integrations, and security compliance within all digital marketing initiatives.</li><li>
Other analytical, data processing, and marketing duties as needed.</li></ul><p><b>
Other Responsibilities:
</b></p><ul><li>Performs job duties in accordance with policies established by the Board of Directors under the rules and regulations set by the National Credit Union Administration, the State of Florida, and any applicable State laws for financial centers located in other States.</li><li>
Complies with Reg E, BSA, OFAC, and CIP requirements such as reporting suspicious or unusual activity to manager.</li><li>
Fully supports in actions and words First Commerce's Vision, Mission, Core Values, and Service Standards.</li><li>
Attends meetings timely and as required; reports to work as scheduled and adheres to First Commerce's dress code.</li></ul><p><b>
Requirements</b>:</p><ul><li>
Adept at working with real-world data and extracting relevant, actionable insights and trends that support marketing initiatives, including member growth, cross-sell, acquisition, and retention. Solid understanding of statistical methods and algorithms.</li><li>
Utilize data insights to recommend marketing campaigns/strategies that are consistent across traditional and digital marketing channels.</li><li>
Flexibility to manage competing priorities and shift focus as determined by changing needs of the business. Self-starter and motivated team player who works proactively with a drive to get things done in a dynamic, fast-paced environment.</li><li>
Ability to layer research and data from various sources to develop compelling, relevant storytelling that effectively targets audience segments. Solid understanding of consumer behavior, customer experience, life cycle, and the buyer's journey.</li><li>
Stay current on financial services industry trends, marketing regulations, and compliance guidelines to ensure all campaigns adhere to regulatory requirements.</li><li>
Keen awareness and dedication to keeping data secure.</li><li>
Moderate to advanced database management skills.</li><li>
Demonstrated ability to think creatively and solve problems, anticipate roadblocks and recommend effective implementation plans designed to drive results and balance ROI.</li><li>
Proficient in Word, Excel, PowerPoint, Outlook, Viva Goals. Creation of visuals including charts, graphs, and dashboards, preferred.
</li></ul><p><b>Education and Experience:</b></p><ul><li>
Bachelor's degree from an accredited 4-year college or university in Data Science, Marketing Analytics, Marketing, Computer Science, Economics, Finance, Business, or other Marketing analytic disciplines; or high school diploma or equivalent with comparable transferable experience.</li><li>
Minimum of 2+ years' experience as a Data Analyst or Marketing Specialist.</li><li>
Strong proficiency in Google Analytics, Google Ads, SEO strategies and social media metrics.</li><li>
Hands-on experience collecting, processing and analyzing data, and presenting findings in an easy-to-understand format.</li><li>
Experience with web site content management systems and HTML/CSS for design and content, a plus.</li><li>
Certifications in Google Analytics, Google Ads, and/or marketing segmentation platforms (HubSpot, Marketo, Pardot), a plus but not required.
</li></ul><p><b>Preferred Qualifications:</b></p><ul><li>
Experience working with Hubspot, MX, Marketo, Pardot, Segmint, and/or other marketing segmentation and automation system and/or MCIF.</li><li>
Proven ability to drive marketing campaign performance using strategic application of data analyses.</li><li>
Experience in developing platforms, structure, and architecture for data.</li><li>
Experience in data collection, integration, processing, and analysis.</li><li>
Proven experience in data science, analytics, and reporting.</li><li>
Experience in developing predictive models.</li><li>
Innately curious and a fast learner.</li><li>
Excellent communication and project management skills.</li><li>
Experience in the banking or financial services industry and understanding of economic cycles preferred, but not required. Knowledge of compliance and regulatory requirements for financial institution marketing.</li></ul><p><b>
Why First Commerce?</b></p><p>
We're a full-service, member-owned credit union with deep community roots and a bold vision for the future. Our culture is built on integrity, innovation, and service excellence. At First Commerce, you're not just joining a company - you're joining a cause.</p><p><b>
What's in It for You?</b></p><ul><li>
Competitive salary</li><li>
Health, dental, and vision insurance</li><li>
401(k) with company match</li><li>
Paid time off and holidays</li><li>
Employee assistance programs</li><li>
Ongoing training and career development</li><li>
Opportunities to grow within the credit union</li><li><b>
$500 referral bonus</b> when you help us find our next great hire!</li></ul><p><b>
Ready to Shape the Future of Member Experience?</b></p><p>
Apply today and be part of a team that's redefining what it means to serve.</p><p>
First Commerce Credit Union &ndash; Where Strategy Meets Purpose.</p></div>

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