member support specialist

Department of Labor Federal Credit Union

<div><div><b>Position Summary:</b></div>
<div></div><div>The Member Support Specialist (MSS) at Labor Credit Union serves as one of the first points of contact for members, delivering exceptional service through phone, email, and other digital communication channels. This role is essential in assisting members with account inquiries, resolving issues, promoting credit union products, and ensuring a positive member experience from onboarding onward.</div>
<div>The MSS also contributes to member growth by cultivating business relationships, engaging potential members, and embodying Labor CU's core values: Bold &amp; Innovative, Convenient, Inclusive, Leadership, and Financial Stability. By demonstrating these principles, the MSS helps drive both member satisfaction and organizational success.</div>
<div></div><div><b>Primary Duties &amp; Responsibilities:</b></div>
<div></div><div><b>Member Support</b></div>
<ul><li>Respond to member inquiries promptly and professionally via phone, email, chat, or secure messaging.</li></ul>
<ul><li>Assist members with account information and transaction details.</li></ul>
<ul><li>Resolve member concerns efficiently, escalating complex issues when necessary.</li></ul>
<div></div><div><b>Transaction Assistance</b></div>
<ul><li>Process transfers, payments, and account updates accurately.</li></ul>
<ul><li>Provide guidance on digital services such as online banking, mobile apps, and bill pay systems.</li></ul>
<ul><li>Troubleshoot technical issues related to digital banking platforms.</li></ul>
<div><b>Sales and Service</b></div>
<ul><li>Identify member needs and recommend or refer credit union products and services.</li></ul>
<ul><li>Educate members on the benefits of offerings, including loans, credit cards, and savings options.</li></ul>
<ul><li>Meet individual and team performance goals, including service quality and sales targets.</li></ul>
<div></div><div><b>Compliance and Security</b></div>
<ul><li>Verify member identities and maintain strict confidentiality of all information.</li></ul>
<ul><li>Adhere to credit union policies, procedures, and regulatory requirements.</li></ul>
<ul><li>Monitor for and report suspicious activity in accordance with fraud prevention guidelines.</li></ul>
<div></div><div><b>Documentation and Follow-Up</b></div>
<ul><li>Accurately document all member interactions, transactions, and resolutions.</li></ul>
<ul><li>Follow up on inquiries to ensure timely and satisfactory resolution.</li></ul>
<ul><li>Provide constructive feedback to management on recurring issues and opportunities for process improvement.</li></ul>
<div></div><div><b>Team Collaboration</b></div>
<ul><li>Actively participate in meetings and training sessions to stay updated on products, services, and procedures.</li></ul>
<ul><li>Collaborate across departments to enhance member experience and resolve issues efficiently.</li></ul>
<ul><li>Communicate effectively and respectfully between departments.</li></ul>
<div></div> <div><b>7. Performs other duties as assigned.</b></div><br>
<div></div>
<div></div><div><b>Position Requirements:</b></div>
<div></div><ul><li>High school diploma or equivalent (required); some college coursework or a degree (preferred).</li><li>Minimum of 1&ndash;2 years of experience in customer service, preferably within a financial institution or call center.</li><li>Certified Financial Counselor (CCUFC) certification preferred.</li><li>Strong verbal and written communication skills.</li><li>Excellent problem-solving and decision-making abilities.</li><li>Proficient in call center software, banking systems, and Microsoft Office Suite.</li></ul>
<div></div><div><b>Work Environment:</b></div>
<div></div><ul><li>Must have a reliable high-speed internet connection and a quiet, secure workspace for remote work.</li><li>Flexibility in hours may be required, including evenings or weekends, based on member needs.</li><li>Must be able to sit for extended periods while working on a computer and phone or headset.</li><li>Occasionally required to lift/move items up to 10 lbs. (e.g., office supplies or equipment).</li></ul>
<ul><li>Remote role. Occasional travel to on-site locations may be required.</li></ul></div>

Member Support Specialist

One Medical

<div><div><div><p><b>About Us</b></p>
</div>
<div><p>One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.</p>
<p>
In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.</p>
</div></div><p><b>
The Opportunity</b></p>
<p>
As a Float Phlebotomist/Administrative Assistant, internally known as a Flex One Medical Lab Services Specialist/ Member Support Specialist, at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinators, Operations Manager, or providers. Our Flex Lab Services Specialist/Member Support Specialist support multiple offices in a Market.</p>
<p>
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.</p>
<p><b>
What you'll likely work on:</b></p>
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, vitals, (stop here for NYC) ear lavages, vaccines, PPD tests, and swabs</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
<p>These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.</p>
<p><b>
What you'll need:</b></p>
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills</li>
<li>A High School Diploma or equivalent</li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)</li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care</li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
<p><b>Competitive salary: </b>starts at $23.00 per hour based on a full time schedule</p>
<p>
One Medical is committed to fair and equitable compensation practices</p>
<p>
The range for this role is $23.00-$25.00 per hour based on a standard full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/</p>
<p>
This is a full time role (40 hrs/week) with 8 hr shifts generally taking place between 7am-5pm, Monday-Saturday, based in Littleton, CO and Englewood, CO.<b> </b>Flex Lab Services Specialists/Member Support Specialists lend support to multiple One Medical locations in a market and location and schedule are subject to change.</p><div><p><b>
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:</b></p>
<p>
Taking care of you today</p>
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
<p>Protecting your future for you and your family</p>
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
<p><b>In addition to the comprehensive benefits package outlined above, practicing clinicians also receive</b></p>
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
<p></p><p>One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.<br>
<br>
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.</p></div></div><p></p>

Phlebotomist / Administrative Assistant

Center Parc Credit Union

<div><p>Join our Member Contact Center to provide Member Support through phone, video and chat! Seeking 2+ years' previous experience with a credit union, bank, or related financial institution assisting members / customers with banking transactions, questions about accounts, opening accounts, online banking services, and MORE! Must have an excellent member service (customer service) attitude and the ability to navigate technology in a fast-paced environment. We provide excellent training and an opportunity to work in our state-of-the art HQ facility in Hapeville, GA!</p><p>
HOURS: Monday - Friday 8:30 am - 5:00 pm (with flexibility to work 10:30 am - 7:00 pm)</p><div>
Title: Member Service Representative II - Member Contact Center</div><div>
Target Hiring Pay Range: Min-point: $18.98 per hour / Mid-point: $23.73 per hour</div><div>
Position Status &ndash; Full Time non-exempt (Hourly)</div><p>
Reports To: Reports to Branch Manager/Operations Manager</p><p>
The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector.</p><p>
We believe great work is to be rewarded with great benefits. Our benefits include, but aren&rsquo;t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays.</p><p><b>
Purpose</b>: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, &ldquo;To help our members achieve financial success by providing exceptional products and service.&rdquo;</p><div>
The Member Service Representative II (MSRII) proactively engages in providing quality-driven member services to existing and potential members of the Credit Union. This includes, but not limited to, engaging members in dialogue to ensure timely processing of payment and transfer services, open new accounts, ensuring that product recommendations are aligned with member needs, and build positive relationships with members and peers. Depending on their assignment, the MSRII from time to time may perform all or a portion of the tasks listed herein but all incumbents are expected to be proficient in each task over time.</div><div></div><p><b><br>
Essential Duties and Responsibilities: </b>Other duties may be assigned.</p><ul><li>
Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:<ul><li>
I promise to be mindful of your time with fast, efficient, courteous, and friendly service.</li><li>
I promise to demonstrate integrity in all my interactions.</li><li>
I promise to always treat you with dignity and respect.</li><li>
I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service, and solutions.</li><li>
I promise to safeguard the security and confidential nature of your financial information.</li><li>
I promise to greet you with a smile and thank you for your business when your transaction is completed.</li><li>
I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service.</li></ul></li><li>
Provides service to members in a variety of settings including periodically being assigned to work at various APCU/CPCU locations due to long term absences, business needs, projects, or business continuity needs.</li><li>
May serve as a lead teller</li><li>
Processes a variety of member transactions including, but not limited to, visa payments, transfers, loan payments, deposits, U.S. Savings bond transactions, cash advances, etc.</li><li>
May occasionally be required to complete transactions on a teller line or process pending online memberships or share applications submitted through the credit unions digital channels.</li><li>
Completes a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns.</li><li>
Facilitates the ability for the member to speak with internal business partners for resolution of inquiries and concerns that can&rsquo;t be resolved by yourself.</li><li>
Completes member relationship-building assignments, such as follow up calls, pre-determined member contact intervals, incentive announcements, and acknowledgement of important dates (birthdays, anniversaries, etc.).</li><li>
Completes the opening of new member accounts and assist existing members with changes and updates on their accounts; Sets up share/loan allocations for accounts.</li><li>
Engages in needs-based dialogue with members to fully understand the member&rsquo;s financial needs.</li><li>
Recommends and positions credit union products and services that meet the member&rsquo;s needs.</li><li>
Based on member needs, makes referrals to internal partners for product delivery</li><li>
As required, completes outbound calls, and engages in member retention conversations.</li><li>
As assigned, receives inbound calls in a call center environment and provides member services in accordance with all guidance, processes, and procedures of the call center.</li><li>
Maintains up to date knowledge of all retail and account opening procedures; Follows all practices that have been put in place to mitigate fraudulent activity and unnecessary risks.</li><li>
Maintains up to date product knowledge; has a full understanding of the features and benefits of the products and services offered by the credit union.</li><li>
May be assigned to reactivate inactive or dormant accounts, engage in outbound audio or video calls to welcome new members to the credit union and engage in needs-based dialogue to suggest products or services based on the member&rsquo;s goals or segmentation.</li><li>
As needed or required, maintain/balance branch vault, open or close branch, balance ATM, prepare and verify currency or coin orders/shipments, process night deposits, balance cash drawer.</li><li>
Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position.</li><li>
Other duties as assigned.</li></ul><p><b><br>
Supervisory Responsibilities: </b>No direct reports. If serving in a designated lead role, may manage day-to-day task through indirect reporting relationships or through a matrixed management approach and the ability to collaboratively interact with internal and external partners.</p><div><b>
Qualification Requirements</b>: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/pr ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div></div><div><b><br>
REQUIRED Education and/or Experience:</b></div><ul><li>
Requires a level of knowledge normally gained with a high school diploma or equivalent</li><li>
2 years transactional work experience in banking, financial services, or a credit union</li><li>
10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software</li></ul><div></div><div><b><br>
PREFFERED Education and/or Experience:</b></div><ul><li>
An Associate&rsquo;s degree in Business Management, Business Administration, or related field of study or 2 years of additional specific work experience in lieu of degree</li><li>
2 years specific member facing work experience within a Credit Union</li><li>
Prior experience completing transactions in Symitar, and Meridian Link</li><li>
Bilingual/ Spanish speaking</li></ul><div><b><br>
Physical Job Requirements:</b></div><p>
Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 25 pounds.</p><p>
APCU Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. APCU Center Parc Credit Union prohibits harassment based on the same protected classes and criteria.</p><p>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.</p><p>
The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources.</p><p>
Please note that an employment offer, and your continued employment are contingent upon acceptable results of a <b>background and credit check</b>, and satisfactory proof of your right to work in the U.S.</p></div><p></p>

Member Service Representative II - Member Contact Center

PURE Insurance

<div>Location: Charleston
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<p></p>Start Date: 05/11/2026
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<p></p>Time Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days
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<p></p><p><b>Shift Days: </b>Monday-Saturday for a total of 5 days per week; Specific days to be agreed based on needs throughout the year.<br>
</p><p></p><p><b>Shift Times: </b>Charleston (EST) &amp; Scottsdale (MST): 8am-5pm, 8:30am-5:30pm, 9am-6pm, 9:30am-6:30pm, 10am-7pm, 10:30am-7:30pm; Specific shifts to be assigned based on business need.<br>
</p><p></p><p><b>Shift Expectations: </b>Your standard schedule will be Monday-Friday and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff).
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</p><p></p><p><b>What We Do
</b></p><p>We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. Our reciprocal model focuses on service and doing what is right for the membership: we provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices.<br>
</p><p></p><p>We aim for our members to <i>love their insurance </i>. It is our mission is to create a membership experience so compelling that our members never want to leave.<br>
</p><p></p><p><b>Who We Are
</b></p><p>We want to be transparent about what we expect from each other. From PURE, you can expect:
</p><p></p><p><i>Opportunities to stretch and grow: </i>your professional and personal development matters to us. We&rsquo;re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
</p><p></p><p><i>Clarity and kindness: </i>you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
</p><p></p><p><i>Support in good times and bad: </i>we believe in showing up for each other consistently, not only when it&rsquo;s easy. You can expect a thoughtful partner, even when we disagree.
</p><p></p><p><i>A community that cares: </i>we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.<br>
</p><p></p><p><b>Who You Are
</b></p><p>All of the strongest relationships are a partnership- a two way street. So here&rsquo;s what we ask of you:
</p><ul><li><p>Aim to bring your best every day: you&rsquo;re here because you want to be part of a team that makes a real impact and aims high.
</p></li><li><p>Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
</p></li><li><p>Get comfortable being uncomfortable: we face tough moments and obstacles with a &ldquo;courage over comfort&rdquo; approach and a positive, solutions-oriented mindset.
</p></li><li><p>Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.<br>
</p></li></ul><p></p><p><b>What You'll Need
</b></p><p>You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.
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</p><p></p><div><div><p><b>What </b><b>Y </b><b>ou&rsquo;ll </b><b>D </b><b>o:
</b></p></div><div><ul><li><p>Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
</p></li></ul></div></div><div><div><ul><li><p>Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
</p></li></ul></div><p></p><div><p><b>Hear From Our Team:
</b></p></div><div><p>&ldquo;As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time.&rdquo; &ndash; Sarah Breslauer , Team Lead, Member Services
</p></div><p></p><div><p><b>An </b><b>A </b><b>verage </b><b>D </b><b>ay:
</b></p></div><div><p>Y ou&rsquo;ll start and end your day at the same time every day during training , and post - training you&rsquo;ll have an assigned shift for your 40-hour work week. During busier seasons, you&rsquo;ll have the opportunity to contribute more and be rewarded with overtime pay. You&rsquo;ll have different daily assignments, so you don&rsquo;t get bored. And there will always be time for personal and professional development.
</p></div><p></p><div><p><b>Our </b><b>C </b><b>ommitment to </b><b>Y </b><b>ou:
</b></p></div><div><p>First and foremost , PURE starts by setting you up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You&rsquo;ll also receive a complete set of home office equipment to make you comfortable when you work remotely.
</p></div></div><p></p><p><b>A Culture of Development:
</b></p><p>Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1&rsquo;s with their manager. That&rsquo;s because feedback is a gift, and everyone at PURE strives to be better than the day before. We also invest in our employees&rsquo; professional and personal development, so when new career opportunities become available, we look internally first.<br>
</p><p></p><p><b>Commuter Support:
</b></p><p>Commuting can be expensive. That&rsquo;s why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.
</p><p></p><p>#LIHybrid
</p><p></p><p>This role begins with a <b>$50,000 </b>starting salary. After onboarding, you are immediately eligible for overtime and the monthly $500 Exceptional Performance bonus that has no cap on the number of winners! You will also be regularly considered for salary increases every six months with continued overtime opportunities.</p></div><p></p>

Member Services Associate- May 2026 (Charleston, SC)

American Motorcycle Association

<div><p><b>About the AMA and the Job:
</b></p><p>Since 1924, the American Motorcyclist Association (AMA) has protected the future of motorcycling and promoted the motorcycle lifestyle. We are active in all areas of racing, recreational riding, advocacy and heritage preservation. We have more than 215,000 members from all motorcycling backgrounds, but they all have one thing in common: the search for freedom on two wheels.
</p><p>AMA Member Services Representatives are the first point of contact for most AMA members and as such, represent the organization in an energetic and influential way. The Member Service Representative provides a high level of administrative support for membership joins and renewals, as well as serving as a reliable source for information and problem-solving. In every communication with AMA members, the value and benefits of AMA membership is communicated and reinforced.</p><p><b>
This position is an In-Office position that reports to the AMA Headquarters in Pickerington, OH.</b></p><p><b>
Job Responsibilities:</b></p><ul><li><p>
Make strategic outbound calls to members for retention, renewal, credit card updates and other goal-oriented campaigns using an outbound dialer.
</p></li><li><p>Answer inbound calls to resolve discrepancies, join or renew memberships and help with other member needs and requests
</p></li><li><p>Meet call campaign conversion goals each week on outbound and inbound rotation
</p></li><li><p>Record all conversions and saves and report to Member Services Lead daily
</p></li><li><p>Meet daily call volume goals on outbound and inbound rotation
</p></li><li><p>Respond to email inquiries
</p></li><li><p>Provide a high level of support for colleagues and internal departments
</p></li><li><p>Complete administrative tasks in support of membership processing including refunds &amp; merges
</p></li><li><p>Research complaints and discrepancies and contact members with resolution
</p></li><li><p>Assist Member Fulfillment department when needed
</p></li><li><p>Assist with events as needed, i.e. Vintage Motorcycle Days and Bike Nights
</p></li><li><p>Performs other duties as assigned</p></li></ul><p><b>
Qualifications and KSA's:</b></p><ul><li><p>
Customer service skills
</p></li><li><p>Verbal and written &amp; communication skills
</p></li><li><p>Problem-solving skills
</p></li><li><p>Ability to maintain confidentiality
</p></li><li><p>Ability to multi-task
</p></li><li><p>Organizational skills
</p></li><li><p>Knowledge of office equipment
</p></li><li><p>Proficient in MemberSuite, InContact and Vonage, or ability to learn new software
</p></li><li><p>Basic computer and Microsoft Office application skills
</p></li><li><p>Little/no strain; standing, walking, sitting
</p></li><li><p>High School Diploma or GED
</p></li><li><p>6 months to 1-year relevant experience, including: 1 year office experience and 6 months call center/customer service experience preferred, entry-level will be considered</p></li></ul></div>

Member Services Representative

<div>Location: Scottsdale
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<p></p>Start Date: 05/11/2026
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<p></p>Time Type: Full-Time; Hybrid In-Office 3 days/Remote 2 days
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<p></p><p><b>Shift Days: </b>Monday-Saturday for a total of 5 days per week; Specific days to be agreed based on needs throughout the year.<br>
</p><p></p><p><b>Shift Times: </b>Charleston (EST) &amp; Scottsdale (MST): 8am-5pm, 8:30am-5:30pm, 9am-6pm, 9:30am-6:30pm, 10am-7pm, 10:30am-7:30pm; Specific shifts to be assigned based on business need.<br>
</p><p></p><p><b>Shift Expectations: </b>Your standard schedule will be Monday-Friday and will include up to 8 Saturdays per year. This will also include up to 3 company holidays per year, with the exception of Thanksgiving and Christmas (which we do not staff).
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</p><p></p><p><b>What We Do
</b></p><p>We're a member-owned property and casualty insurer designed exclusively for financially successful families and driven by a purpose of doing what is right for our members. Our reciprocal model focuses on service and doing what is right for the membership: we provide exceptional service, hospitality and care, we partner with our members to help prevent losses and we create smart insurance solutions at fair prices.<br>
</p><p></p><p>We aim for our members to <i>love their insurance </i>. It is our mission is to create a membership experience so compelling that our members never want to leave.<br>
</p><p></p><p><b>Who We Are
</b></p><p>We want to be transparent about what we expect from each other. From PURE, you can expect:
</p><p></p><p><i>Opportunities to stretch and grow: </i>your professional and personal development matters to us. We&rsquo;re committed to providing experiences through on-the-job learning and professional development that increase your impact and rewards.
</p><p></p><p><i>Clarity and kindness: </i>you can rely on us to be open, honest and supportive, offering clarity on what success looks like.
</p><p></p><p><i>Support in good times and bad: </i>we believe in showing up for each other consistently, not only when it&rsquo;s easy. You can expect a thoughtful partner, even when we disagree.
</p><p></p><p><i>A community that cares: </i>we are committed to sustaining a community in which each person feels cared for as an individual. We lift each other up, celebrate wins together and support one another through challenges in work and life.<br>
</p><p></p><p><b>Who You Are
</b></p><p>All of the strongest relationships are a partnership- a two way street. So here&rsquo;s what we ask of you:
</p><ul><li><p>Aim to bring your best every day: you&rsquo;re here because you want to be part of a team that makes a real impact and aims high.
</p></li><li><p>Be a student and a teacher: share your knowledge and talents and be willing to listen and learn from those around you.
</p></li><li><p>Get comfortable being uncomfortable: we face tough moments and obstacles with a &ldquo;courage over comfort&rdquo; approach and a positive, solutions-oriented mindset.
</p></li><li><p>Be a culture builder: building a positive culture is everyone's responsibility, based on care, respect and openness to diverse perspectives.<br>
</p></li></ul><p></p><p><b>What You'll Need
</b></p><p>You know your way around a computer. You can easily switch between multiple applications to complete a task. Remembering details, prioritizing competing tasks and thinking critically to solve problems are things that come easily to you (likely because you may have previously worked in a restaurant, school or retail store). You take pride in your work, communicate your thoughts clearly (over the phone and in writing) and your friends and family describe you as a person with integrity.
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</p><p></p><div><div><p><b>What </b><b>Y </b><b>ou&rsquo;ll </b><b>D </b><b>o:
</b></p></div><div><ul><li><p>Quickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with us
</p></li></ul></div></div><div><div><ul><li><p>Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracy
</p></li></ul></div><p></p><div><p><b>Hear From Our Team:
</b></p></div><div><p>&ldquo;As a Member Services Associate at PURE, the heartbeat of our team lies in our unwavering commitment to empathy and a genuine passion for customer service. One of the most rewarding aspects of this role is the opportunity to connect with our members on a personal level, understanding their needs, concerns, and aspirations. In essence, being a Member Services Associate at PURE is an opportunity to transform ordinary moments into extraordinary experiences, one conversation at a time.&rdquo; &ndash; Sarah Breslauer , Team Lead, Member Services
</p></div><p></p><div><p><b>An </b><b>A </b><b>verage </b><b>D </b><b>ay:
</b></p></div><div><p>Y ou&rsquo;ll start and end your day at the same time every day during training , and post - training you&rsquo;ll have an assigned shift for your 40-hour work week. During busier seasons, you&rsquo;ll have the opportunity to contribute more and be rewarded with overtime pay. You&rsquo;ll have different daily assignments, so you don&rsquo;t get bored. And there will always be time for personal and professional development.
</p></div><p></p><div><p><b>Our </b><b>C </b><b>ommitment to </b><b>Y </b><b>ou:
</b></p></div><div><p>First and foremost , PURE starts by setting you up for success! Member Services Associates take part in a comprehensive paid onboarding program that will prepare you to confidently work with our members. You&rsquo;ll also receive a complete set of home office equipment to make you comfortable when you work remotely.
</p></div></div><p></p><p><b>A Culture of Development:
</b></p><p>Company culture is more than free lunches and swag (although we love those, too!). At PURE, all employees have regularly scheduled 1X1&rsquo;s with their manager. That&rsquo;s because feedback is a gift, and everyone at PURE strives to be better than the day before. We also invest in our employees&rsquo; professional and personal development, so when new career opportunities become available, we look internally first.<br>
</p><p></p><p><b>Commuter Support:
</b></p><p>Commuting can be expensive. That&rsquo;s why we offer additional support of $100 per month to those who commute into a PURE office three days or more a week.
</p><p></p><p>#LIHybrid
</p><p></p><p>This role begins with a <b>$50,000 </b>starting salary. After onboarding, you are immediately eligible for overtime and the monthly $500 Exceptional Performance bonus that has no cap on the number of winners! You will also be regularly considered for salary increases every six months with continued overtime opportunities.</p></div><p></p>

Member Services Associate- May 2026 (Scottsdale, AZ)

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