membership manager

Katara Club

Role ObjectiveThe Membership Manager is responsible for overseeing all aspects of membership management at Katara Club, ensuring a seamless and exclusive experience for members from onboarding to renewal. This role focuses on delivering exceptional hospitality, nurturing long-term member relationships, and building valuable external partnerships to enhance the Katara Club lifestyle experience. The Membership Manager plays a key role in curating the member journey, maintaining the Club&rsquo;s elite image, and driving membership satisfaction and retention.Duties and ResponsibilitiesMembership Management &amp; Administration<ul><li>Oversee the entire membership lifecycle including applications, onboarding, renewals, and cancellations.</li><li>Maintain an updated and accurate membership database and CRM system.</li><li>Ensure compliance with membership policies and high service consistency.</li><li>Develop and execute member communication strategies, updates, and events.</li></ul>Member Experience &amp; Hospitality<ul><li>Deliver a personalized and proactive approach to member service, ensuring every interaction reflects Katara Club&rsquo;s luxury standards.</li><li>Manage the member journey from first contact to ongoing engagement, ensuring exclusivity and attention to detail.</li><li>Handle VIP requests, complaints, and feedback with professionalism and discretion.</li><li>Collaborate with internal departments to elevate the member experience across all Club touchpoints.</li></ul>Partnerships &amp; Benefits Development<ul><li>Identify and secure external partnerships (luxury brands, hotels, restaurants, lifestyle services) to provide added value to members.</li><li>Negotiate preferential rates, offers, and collaborations aligned with Katara Club&rsquo;s prestige.</li><li>Manage partnership communications, implementation, and performance tracking.</li></ul>Sales, Retention &amp; Reporting<ul><li>Support the growth of the membership base through referrals, corporate relations, and high-quality leads.</li><li>Monitor membership renewals, churn rate, and satisfaction scores.</li><li>Develop reports on membership metrics, partnership outcomes, and engagement KPIs.</li></ul>Events &amp; Engagement<ul><li>Coordinate with the Marketing and Operations teams to organize exclusive member events, activations, and experiences.</li><li>Ensure events reflect the Club&rsquo;s elite image and strengthen community engagement.</li></ul>Other Duties<ul><li>Take on additional membership-related tasks as assigned by management, within the scope of the role.</li></ul>Job Type: Full-timePay: From QAR1.00 per month

Membership Manager

Eagle's Nest Country Club

<div>Membership Director at Eagle's Nest Country Club | Phoenix, MD | Invited
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !
Compensation:
Compensation includes a $40K&ndash;$50K base salary with uncapped commissions and an end-of-year bonus, for total potential earnings of $85K&ndash;$90K+.
Job Summary:
The Membership Director is responsible for driving membership growth at the club by recruiting new members, upgrading existing memberships, and enhancing the overall member experience. This role supports the execution of strategic sales initiatives to achieve and exceed the club&rsquo;s annual membership revenue goals, including dues added, initiation fees, and net member growth. The Membership Director cultivates relationships with prospective members, facilitates the onboarding of new members, and connects members to the club community through effective engagement and communication.
Day-to-Day:
<ul><li>Increase membership through targeted recruitment efforts and referrals, with a focus on achieving or exceeding annual membership sales targets.
</li><li>Facilitate membership upgrades by engaging current members and promoting higher-tier membership options that align with their interests and needs.
</li><li>Maintain a robust prospect inventory to support the club&rsquo;s sales plan, ensuring accurate tracking and management of prospects in the CRM system.
</li><li>Generate new member prospects and connect new members with the broader club community.
</li><li>Partner with the RVP &ndash; Membership and Marketing team to develop and implement quarterly and annual plans aimed at generating qualified leads through targeted strategies and effective pricing.
</li><li>Collaborate with the General Manager during weekly sales meetings to review progress, discuss strategies, and ensure alignment with the club&rsquo;s overall membership goals.
</li><li>Assist the membership department manage expenses and monitor contra revenue to optimize financial performance and achieve net dues growth.
</li><li>Actively represent the club at community events and organizations to raise awareness, attract potential members, and strengthen community relations.
</li><li>Execute a structured follow-up process for new members, utilizing a 30/60/90-day campaign to encourage member referrals and engagement.
</li><li>Participate in the planning and execution of club events and activities that enhance member engagement and promote membership growth
</li></ul>About You:
Required 
 
<ul><li>High school diploma or equivalent.
</li><li>A minimum of 2 years of sales experience with a proven track record of meeting and exceeding goals.
</li></ul>Preferred 
 
<ul><li>Bachelor&rsquo;s degree in business, Marketing, Public Relations, Communications, Hospitality Management, or a related field.
</li><li>A minimum of 3 years of sales experience in hospitality, service industry, or an equivalent combination of education and experience.
</li><li>Strong selling and negotiation skills; sales training is a plus.
</li><li>Familiarity with golf or the private club industry.
</li><li>Proficient in Microsoft Office Suite (Word, Excel), and CRM software.
</li><li>Excellent time management, organization, and prioritization skills, with the ability to work independently and manage multiple tasks effectively.
</li><li>Exceptional customer service orientation with a focus on delivering a high-level of satisfaction.
</li>Strong mentorship and interpersonal skills, capable of fostering a collaborative team environment 
<li>
</li></ul>What We Offer:
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and&mdash;if you're in a non-exempt role&mdash;hours worked.
While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
Want to learn more? Visit www.invitedbenefits.com for full details.
<ul><li>Medical, dental, and vision coverage
</li><li>Life insurance
</li><li>Short-term and long-term disability insurance
</li><li>401(k) retirement savings plan
</li><li>Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )
</li></ul>Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.
#LI-JB1</div>

Membership Director

the American Institute of Architects - Miami

Job Summary We are seeking a dedicated and detail-oriented Membership Coordinator and Office Manager to oversee the daily operations of our office while ensuring an exceptional experience for our members. This role combines administrative responsibilities, including working with our bookkeepers, and essential organizational skills for the smooth functioning of our organization. The ideal candidate will possess strong management skills, effective communication abilities, and a background in office management.Responsibilities<ul><li>Coordinate membership activities, including onboarding new members and managing educational credits.</li><li>Manage sponsors and partners.</li><li>Coordinate volunteers for events.</li><li>Manage office for summer camp.</li><li>Maintain accurate financial records using QuickBooks and other programs.</li><li>Manage schedules, calendars, and appointments for staff and board members</li><li>Oversee volunteers</li><li>Maintain organized online filing systems and manage clerical duties as needed.</li><li>Ensure efficient communications and excellent phone etiquette.</li></ul>Skills<ul><li>Proficiency in QuickBooks for financial management tasks.</li><li>Excellent schedule management skills to prioritize tasks efficiently.</li><li>Experience in vendor management to maintain productive relationships.</li><li>Proven job experience</li><li>Basic bookkeeping skills with attention to detail in financial records.</li><li>Extensive office experience with clerical duties that support daily operations.</li><li>Administrative experience that showcases strong organizational skills.</li><li>Familiarity with volunteer management is essential</li><li>Exceptional communication skills for effective interaction with members and staff.</li><li>Strong organizational skills to manage multiple tasks simultaneously.</li><li>Proficient in filing systems to maintain organized documentation.</li><li>Expert in Microsoft suite, Adobe, and able to pick up computer programs easily.</li></ul>Job Type: Full-timePay: $46,857.54 - $53,430.58 per yearWork Location: In person

Membership coordinator and office manager

Green Hills Country Club

A hidden gem nestled in the heart of the Peninsula, Green Hills Golf &amp; Country Club (GHCC) offers a premier golfing experience in a welcoming family atmosphere. The Alister Mackenzie course offers exceptional golfing combined with year-round recreation and social activities for Members.JOB PURPOSE This role represents the club in its membership growth, retention efforts and in its relationships with internal and external constituencies. The role develops and implements marketing and sales programs, projects and activities designed to increase the sale and processing of memberships, and retention and recognition programs for existing members in accordance with the club's goals, objectives, strategic plans, rules &amp; bylaws. In addition to marketing programs, the role oversees the external and internal communications of the club. The role serves as a membership liaison and ambassador.RESPONSIBILITIES<ul><li>Maintains the club's membership database and roster (membership certificate register, resignations, transfers, wait list, address &amp; contact information, roster and website) with the assistance of Accounting.</li><li>Develops and ensures that established procedures for processing prospective member applications are consistently followed and is directly responsible for administrative processing of member applications and all appropriate established membership administrative reports.</li><li>Recommends and implements strategies to meet club's membership goals.</li><li>Processes all requests for- and transfers of membership.</li><li>Assists prospective members in fulfilling application requirements.</li><li>Conducts orientation program and/or tours for new members.</li><li>Promotes club activities and events in a manner that engages the membership.</li><li>Develops and implements prospective and new member functions.</li><li>Calls and requests active members to make personal referrals and to assist with recruitment efforts.</li><li>Develops, implements, manages and monitors member retention strategies.</li><li>Works as staff liaison with the Membership Committee, working with committee chair on agenda and minutes for the committee.</li><li>.Works with other committees as needed to assure members' interests are consistently addressed.</li><li>Assist with recommendations for club member events including development and execution.</li><li>Follows-up on member referrals, leads from staff, and catering contracts.</li><li>Organizes production of membership package</li><li>Tracks the success and overall performance of all membership activities.</li><li>Maintains a file of club history information (to include exit interviews).</li><li>Attends management and staff meetings.</li><li>Conducts trend analysis and offers recommendations and programs accordingly.</li><li>Responsible for the overall production of the weekly newsletter/email, including but not limited to content collection, establishing priorities &amp; format, editing, sending to designer for printing and distribution.</li><li>Assist in preparation for Board and Committee meetings including support of the annual Board nominating and election process.</li><li>Effectively responds to member comments in accordance with club standards, policies and rules; uses ideas, feedback and suggestions to continuously improve member services</li><li>Develops and manages departmental budget; monitors and takes corrective action as necessary to help assure that budgeted goals are met.</li><li>Participates in professional development opportunities.</li><li>Reports all approved new members to Accounting &amp; other pertinent managers/staff to initiate proper administration of their memberships; ensures applications are completely and properly filled out and initiation and transfer fees are collected.</li><li>Oversees internal messaging (bulletin boards, digital signage) and external (mobile app, website, social media).</li><li>Develops, manages and updates the club&rsquo;s marketing plan.</li><li>Surveys other clubs for information useful in setting and revising club membership policies.</li><li>Responsible for maintaining confidentiality of all member information.</li><li>Is present during club operating hours and events to assist in greeting members and guests.</li><li>Completes other appropriate assignments as instructed by the General Manager.</li></ul>REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE<ul><li>Bachelor's degree highly preferred</li><li>Minimum of 5years of relevant experience, preferably in a private club.</li><li>Professional, enthusiastic and engaging personality.</li><li>Excellent written and verbal communication skills with the ability to deal effectively with all levels of management, co-workers, members and prospects.</li><li>Collaborative spirit and willingness to work across departments</li><li>Strong technical literacy including Microsoft Word and Excel.</li><li>Working knowledge of social media platforms such as Facebook and Instagram.</li><li>Exceptional creativity and organizational skills.</li><li>Ability to handle multiple tasks and meet established guidelines.</li><li>Willingness to work a flexible schedule including weekends with a typical work week Wednesday-Sunday with Monday and Tuesday off.</li><li>Creative</li></ul>WORKING CONDITIONS &amp; PHYSICAL REQUIREMENTS<ul><li>Ability to work all shifts, including days, nights, weekends, and holidays.</li><li>Standing, sitting and lifting, up to 25 lbs.</li><li>Must be able to handle indoor and outdoor conditions.</li><li>May be subject to loud music or noise.</li></ul>Job Type: Full-timePay: $90,000.00 - $100,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Have you worked in a private, member-owned club before in a similar membership or marketing role?</li></ul>Are you able to work a weekly schedule from Wednesday to Sunday, including weekends and holidays?Are you able to be on-site in Millbrae, CA for this schedule (no remote work allowed)?Work Location: In person

Membership, Marketing & Communications Manager

The Ned Hotel

<div><div><div><div><h1 class="jobSectionHeader">DIRECTOR OF MEMBERSHIP</h1><div>
The Ned Doha<div><div>
Doha</div><ul><li></li></ul><div>
competitive</div><ul><li></li></ul><div>
Full time</div></div></div></div></div></div><div> 
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
Job Purpose:
As the Director of Membership, you will play a crucial role in driving our organization's growth and fostering strong relationships with our members. You will oversee all aspects of membership development, retention, and engagement strategies to ensure the continued success and satisfaction of our member base. 
Responsibilities:<ul><li>
Develop and implement comprehensive membership acquisition and retention strategies to meet annual growth targets.</li><li>
Lead a team responsible for membership recruitment, onboarding, and retention efforts.</li><li>
Analyze membership data and market trends to identify opportunities for growth and optimization.</li><li>
Collaborate with cross-functional teams to develop and execute marketing campaigns, events, and initiatives aimed at increasing member engagement.</li><li>
Establish and maintain strong relationships with current and prospective members, ensuring their needs are met and concerns addressed.</li><li>
Oversee the development of membership materials, including newsletters, communications, and promotional materials.</li><li>
Monitor and evaluate the effectiveness of membership programs and initiatives, making recommendations for improvement as needed.</li><li>
Stay informed about industry best practices and emerging trends in membership management, applying relevant insights to enhance our programs.</li></ul> 
Qualifications &amp; Competencies:<ul><li>
Bachelor's degree in business administration, marketing, communications, or a related field; advanced degree preferred.</li><li>
Years of experience in membership management, preferably in a luxury hotel.</li><li>
Proven track record of developing and implementing successful membership acquisition and retention strategies.</li><li>
Strong leadership skills with the ability to motivate and inspire team members to achieve goals.</li><li>
Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.</li><li>
Analytical mindset with the ability to interpret data and insights to drive decision-making.</li><li>
Proficiency in membership management software.</li><li>
Creative thinker with the ability to innovate and adapt to changing market dynamics.</li><li>
Commitment to upholding the values and mission of The NED.</li></ul> 
What&rsquo;s In It for you?<ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. 
Apply today and join us as a Director of Membership! 
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div>

DIRECTOR OF MEMBERSHIP

<div><div><div><div><h1 class="jobSectionHeader">DIRECTOR OF MEMBERSHIP</h1><div>
The Ned Doha<div><div>
Doha</div><ul><li></li></ul><div>
competitive</div><ul><li></li></ul><div>
Full time</div></div></div></div></div></div><div> 
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
Job Purpose:
As the Director of Membership, you will play a crucial role in driving our organization's growth and fostering strong relationships with our members. You will oversee all aspects of membership development, retention, and engagement strategies to ensure the continued success and satisfaction of our member base. 
Responsibilities:<ul><li>
Develop and implement comprehensive membership acquisition and retention strategies to meet annual growth targets.</li><li>
Lead a team responsible for membership recruitment, onboarding, and retention efforts.</li><li>
Analyze membership data and market trends to identify opportunities for growth and optimization.</li><li>
Collaborate with cross-functional teams to develop and execute marketing campaigns, events, and initiatives aimed at increasing member engagement.</li><li>
Establish and maintain strong relationships with current and prospective members, ensuring their needs are met and concerns addressed.</li><li>
Oversee the development of membership materials, including newsletters, communications, and promotional materials.</li><li>
Monitor and evaluate the effectiveness of membership programs and initiatives, making recommendations for improvement as needed.</li><li>
Stay informed about industry best practices and emerging trends in membership management, applying relevant insights to enhance our programs.</li></ul> 
Qualifications &amp; Competencies:<ul><li>
Bachelor's degree in business administration, marketing, communications, or a related field; advanced degree preferred.</li><li>
Years of experience in membership management, preferably in a luxury hotel.</li><li>
Proven track record of developing and implementing successful membership acquisition and retention strategies.</li><li>
Strong leadership skills with the ability to motivate and inspire team members to achieve goals.</li><li>
Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.</li><li>
Analytical mindset with the ability to interpret data and insights to drive decision-making.</li><li>
Proficiency in membership management software.</li><li>
Creative thinker with the ability to innovate and adapt to changing market dynamics.</li><li>
Commitment to upholding the values and mission of The NED.</li><li>
International Experience from UK is preferred in a Member's club</li></ul> 
What&rsquo;s In It for you?<ul><li>
One of the most iconic place to be and work</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The NED, we don't just celebrate our diversity, we challenge ourselves to do even better. The NED is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. 
Apply today and join us as a Director of Membership! 
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div>

Queens Harbour Yacht and Country Club

<div>Membership Director at Queen's Harbour Yacht &amp; Country Club | Jacksonville, FL | Invited
Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests, and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited !
Job Summary:
The Membership Director is responsible for driving membership growth at the club by recruiting new members, upgrading existing memberships, and enhancing the overall member experience. This role supports the execution of strategic sales initiatives to achieve and exceed the club&rsquo;s annual membership revenue goals, including dues added, initiation fees, and net member growth. The Membership Director cultivates relationships with prospective members, facilitates the onboarding of new members, and connects members to the club community through effective engagement and communication.
Day-to-Day:
<ul><li>Increase membership through targeted recruitment efforts and referrals, with a focus on achieving or exceeding annual membership sales targets.
</li><li>Facilitate membership upgrades by engaging current members and promoting higher-tier membership options that align with their interests and needs.
</li><li>Maintain a robust prospect inventory to support the club&rsquo;s sales plan, ensuring accurate tracking and management of prospects in the CRM system.
</li><li>Generate new member prospects and connect new members with the broader club community.
</li><li>Partner with the RVP &ndash; Membership and Marketing team to develop and implement quarterly and annual plans aimed at generating qualified leads through targeted strategies and effective pricing.
</li><li>Collaborate with the General Manager during weekly sales meetings to review progress, discuss strategies, and ensure alignment with the club&rsquo;s overall membership goals.
</li><li>Assist the membership department manage expenses and monitor contra revenue to optimize financial performance and achieve net dues growth.
</li><li>Actively represent the club at community events and organizations to raise awareness, attract potential members, and strengthen community relations.
</li><li>Execute a structured follow-up process for new members, utilizing a 30/60/90-day campaign to encourage member referrals and engagement.
</li><li>Participate in the planning and execution of club events and activities that enhance member engagement and promote membership growth
</li></ul>About You:
Required 
 
<ul><li>High school diploma or equivalent.
</li><li>A minimum of 2 years of sales experience with a proven track record of meeting and exceeding goals.
</li></ul>Preferred 
 
<ul><li>Bachelor&rsquo;s degree in business, Marketing, Public Relations, Communications, Hospitality Management, or a related field.
</li><li>A minimum of 3 years of sales experience in hospitality, service industry, or an equivalent combination of education and experience.
</li><li>Strong selling and negotiation skills; sales training is a plus.
</li><li>Familiarity with golf or the private club industry.
</li><li>Proficient in Microsoft Office Suite (Word, Excel), and CRM software.
</li><li>Excellent time management, organization, and prioritization skills, with the ability to work independently and manage multiple tasks effectively.
</li><li>Exceptional customer service orientation with a focus on delivering a high-level of satisfaction.
</li>Strong mentorship and interpersonal skills, capable of fostering a collaborative team environment 
<li>
</li></ul>What We Offer:
We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and&mdash;if you're in a non-exempt role&mdash;hours worked.
While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes:
Want to learn more? Visit www.invitedbenefits.com for full details.
<ul><li>Medical, dental, and vision coverage
</li><li>Life insurance
</li><li>Short-term and long-term disability insurance
</li><li>401(k) retirement savings plan
</li><li>Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members )
</li></ul>Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook
Invited is an Equal Employment Opportunity Employer
The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.</div>

Membership & Member Experience Director

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