membership manager

Muscat Elite

<div>
 
 
 Invitations &amp; Membership Executive &ndash; Muscat Elite (Private Members&rsquo; Club)
 
 
 
 
 
 
 
 Muscat Elite
 
 is an exciting new private members&rsquo; club launching in Oman in 2026. First of its kind in the region, the club offers members exclusive access to a curated collection of six iconic luxury vehicles over a three-year membership, including Ferrari, Rolls-Royce, Bentley, and Aston Martin.
 
 
 
 
 
 Beyond the cars, Muscat Elite is about community. Our members are part of a discreet, like-minded network brought together by shared passions, purpose, and ambition. Through exclusive events, meaningful experiences, and a refined clubhouse environment, we aim to foster genuine connections that will help shape Oman&rsquo;s future.
 
 
 
 
 
 Our luxury clubhouse, opening in
 
 Q2 2026
 
 , will be a private haven for members only&mdash;offering elegant spaces to work, meet, relax, socialise, enjoy food and drink, play pool, or unwind with a cigar.
 
 
 
 
 
 
 The Role
 
 
 
 We are seeking a
 
 polished, highly organised Invitations &amp; Membership Executive
 
 to own the invitation process end to end&mdash;qualifying prospective members, managing relationships, and converting approved prospects into members through a concierge-style onboarding journey.
 
 
 
 
 
 This is
 
 not a traditional sales role
 
 . It is relationship-led, follow-up driven, and hands-on. You will operate with discretion, confidence, and attention to detail while representing Muscat Elite in premium social and business environments.
 
 
 Reporting directly to the Founder, this is a
 
 full-time, Muscat-based role
 
 , requiring flexibility to work evenings and weekends.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Invitation Pipeline &amp; Follow-Up
 
 
 <ul>
 <li>
 Manage all inbound enquiries, referrals, and introductions with rapid response times
 </li>
 <li>
 Maintain a disciplined invitation pipeline from first contact through approval, onboarding, and activation
 </li>
 <li>
 Track all leads, conversations, next actions, and outcomes using a structured CRM process
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Member Selection Support
 
 
 <ul>
 <li>
 Qualify prospective members against Muscat Elite&rsquo;s values, standards, and membership criteria
 </li>
 <li>
 Prepare clear and considered recommendations for approval to protect the integrity of the community
 </li>
 <li>
 Manage discreet, professional communications throughout the invitation journey
 </li>
 </ul>
 
 
 
 
 
 Membership Conversion &amp; Onboarding
 
 
 <ul>
 <li>
 Present the membership proposition clearly and confidently, including benefits, expectations, and exclusivity
 </li>
 <li>
 Host introductions, clubhouse visits, and membership meetings as required
 </li>
 <li>
 Deliver a concierge-level onboarding experience to ensure an exceptional first impression
 </li>
 </ul>
 
 
 
 
 
 Events &amp; Partner Engagement
 
 
 <ul>
 <li>
 Represent Muscat Elite at premium events, car meets, and private gatherings to generate high-quality leads
 </li>
 <li>
 Support the planning and delivery of member events by managing invitations and follow-ups
 </li>
 <li>
 Build and maintain relationships with partners who can introduce suitable prospective members
 </li>
 </ul>
 
 
 
 
 
 Reporting &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Provide weekly reporting on pipeline activity, conversion rates, and upcoming priorities
 </li>
 <li>
 Share insights on member expectations, competitor activity, and market trends to refine the invitation process
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Experience
 
 
 
 
 Essential
 
 
 <ul>
 <li>
 Proven experience in relationship-driven client engagement within luxury, hospitality, automotive, premium memberships, real estate, or high-end services
 </li>
 <li>
 Excellent communication and interpersonal skills with a confident, calm presence
 </li>
 <li>
 Strong organisation and follow-up discipline, managing multiple live conversations simultaneously
 </li>
 <li>
 Exceptional professionalism, discretion, and attention to detail
 </li>
 <li>
 Comfortable working evenings and weekends when required
 </li>
 </ul>
 
 
 
 
 
 Desirable
 
 
 <ul>
 <li>
 Experience working in Oman with an established premium network
 </li>
 <li>
 Fluent in
 
 Arabic and English
 
 </li>
 <li>
 Experience within a founder-led business or early-stage premium brand
 </li>
 </ul>
 
 
 
 
 
 Personal Attributes
 
 
 <ul>
 <li>
 Hands-on and proactive
 </li>
 <li>
 Warm, polished, and service-driven
 </li>
 <li>
 Commercially aware and outcomes-focused
 </li>
 <li>
 Trustworthy, discreet, and sound judgement in high-profile environments
 </li>
 </ul>
 
 
 
 
 
 Compensation &amp; Benefits
 
 
 <ul>
 <li>
 Competitive base salary with discretionary annual performance bonus
 </li>
 <li>
 Opportunity to help build a truly unique premium members&rsquo; concept in Oman from the ground up
 </li>
 <li>
 Access to exclusive events, a high-quality network, and a fast-moving, ambitious founding team
 </li>
 </ul>
 
 
 
 
 
 Why Join Muscat Elite?
 
 
 
 This is a rare opportunity to play a central role in launching a first-of-its-kind luxury members&rsquo; club in Oman&mdash;shaping the community and delivering an invitation journey that reflects the standards of the brand.
 
</div>

Membership Sales Manager

<div>
 
 The Membership Specialist supports and oversees the planning, coordination, and implementation of various strategic initiatives and projects related to the work of the Memberships department.
 
 
 
 
 
 The Membership Specialist is responsible for developing, managing, and growing relationships with general members and high net worth individuals. This role involves creating personalized membership experiences, coordinating exclusive events, and implementing strategies to increase engagement and retention among affluent supporters.
 
 
 
 
 
 This role requires a lot of problem-solving and multitasking. It involves driving and coordinating multiple aspects of several projects in a fast-paced and evolving work environment, communicating issues and risks, and coming up with solutions.
 
 
 
 
 
 Key Responsibilities:
 
 
 &middot; Develop and maintain strong, personalized relationships with members from their tiers of focus, ensuring exceptional service and tailored engagement opportunities.
 
 
 &middot; Act as a primary point of contact for high-level members, responding promptly and thoughtfully to inquiries, requests, and feedback.
 
 
 &middot; Collaborate with museum leadership and external programming partners to identify and connect with potential members.
 
 
 &middot; Design and implement customized membership programs, benefits, and experiences for members, such as private tours, exclusive previews, and bespoke events.
 
 
 &middot; Monitor and evaluate the impact of membership programs, making data-driven recommendations for continuous improvement.
 
 
 &middot; Collaborate with the development team to align tier-specific engagement with broader membership goals.
 
 
 &middot; Plan and execute exclusive events for different tiers, ensuring exceptional quality and personalized experiences.
 
 
 &middot; Coordinate event logistics, including vendor selection, invitations, venue setup, and guest lists.
 
 
 &middot; Partner with the events and marketing teams to promote events to members and increase attendance.
 
 
 &middot; Work with development and communications teams to create customized stewardship plans for different membership tiers, ensuring consistent, meaningful engagement.
 
 
 &middot; Identify opportunities for deeper involvement, such as patron programs, board memberships, or philanthropic initiatives, where applicable.
 
 
 &middot; Support the preparation of annual giving reports and impact summaries for HNWI and Institutional members.
 
 
 &middot; Collaborate with the Communications Specialist to create digital and print marketing materials tailored for the member tiers, ensuring messaging is consistent, sophisticated, and aligned with the company brand.
 
 
 &middot; Collaborate on social media and public relations strategies to highlight member initiatives and events.
 
 
 &middot; Provide inputs to the development of and periodic improvement of digital platforms utilized for the membership program, this includes and is not limited to, CRM, Company Website (Membership section), Membership app.
 
 
 &middot; Maintain accurate records of member interactions, event attendance, and program impact in the CRM system.
 
 
 &middot; Analyze membership data to identify trends and insights that can enhance member engagement.
 
 
 &middot; Generate regular reports on membership metrics to guide department strategies and assess program success.
 
 
 &middot; Perform any other tasks assigned by the Line Manager.
 
 
 
 
 
 Qualifications:
 
 
 &middot; Bachelor&rsquo;s degree in marketing, Communications, Business Administration, or a related field.
 
 
 &middot; Project Management Professional (PMP) certification is a plus.
 
 
 &middot; 3-5 years of experience in relationship management, membership, or development, with a focus on member engagement; experience in event planning and execution, especially for high-profile or exclusive gatherings
 
 
 &middot; Proficiency in CRM systems and membership management software, with advanced knowledge of Microsoft Office Suite.
 
 
 &middot; Strong interpersonal and communication skills and high emotional intelligence and discretion, with the ability to build trust and rapport with high-profile individuals.
 
 
 &middot; Require an understanding of HNWI communications.
 
</div>

Memberships Specialist

American Psychiatric Association

<div>POSITION SUMMARY
The Membership Engagement Manager plays a strategic role in developing long-term relationships with members throughout their lifespan. Reporting to the Associate Director, Member Engagement and working closely with the other Manager of Member Engagement, this role is responsible for setting and executing a comprehensive membership growth and engagement strategy various cohorts, with accountability for acquisition, retention, engagement outcomes, and associated dues revenue.
This position operates with a high degree of autonomy and cross-functional influence, partnering closely with Marketing, Education, District Branches, and external vendors to design, implement, and optimize programs, communications, and benefits that address the evolving needs of members. The Manager translates data, market insights, and member feedback into actionable strategies that strengthen the membership pipeline.
DUTIES &amp; RESPONSIBILITIES
Membership Engagement and Communication:<ul><li>
Develop and implement targeted recruitment, engagement and retention strategies for U.S., Canadian and international medical students, residents and general members and will contribute to annual membership goals, including revenue of approximately $9 million. Own and advance the member journeys for targeted segments.</li><li>
Manage marketing initiatives and promotional activities to support this segment to include copywriting, collaborating with marketing on campaign design and execution.
</li><li>Oversee omni-channel marketing initiatives across APA platforms, including email, print, social media, digital advertising, SMS, and telemarketing, coordinating with internal teams and external agencies as needed. Identify and manage opportunities to identify and enhance member benefits; coordinate inter- and intra-departmentally and with external partners on the development and marketing of resources.</li><li>
Use data and analytics to assess the effectiveness of engagement and marketing initiatives, including email, social, and digital campaigns; interpret trends; and recommend evidence-based improvements.</li><li>
Plan and coordinate formal and informal market research initiatives to gather insights into member needs, preferences, and satisfaction within cohorts.</li><li>
Ensure member-facing resources remain current and effective by regularly reviewing and coordinating updates to training-related content on the District Branch Resources section of the APA website.</li><li>
Regularly review and coordinate with Marketing to update the membership resources located on the District Branch Resources section of the APA website.</li><li>
Create and execute strategies for member retention by identifying target audiences, creating marketing materials, ongoing A/B testing and tracking efforts and conducting and tracking outreach efforts.
</li><li>Provide strategic oversight of APA&rsquo;s presence at internal and external conferences relevant to medical students and RFMs, ensuring alignment with recruitment and engagement objectives.</li></ul>
Program Management<ul><li>
Oversee the annual planning and execution of Resident-Fellow programs, with emphasis on the 100% Club Program: support program coordinators and training directors; increase participation among the 400+ residency programs located in the U.S. and Canada; expand the number of programs participating in group invoicing; develop and communicate new benefits with participating and non-participating residency programs and members; collaborate with program directors on ensuring a relevant supplemental training curriculum by program year.</li></ul><ul><li>
Provide support to ad-hoc work groups of the Membership Committee and District Branch Executives as needed.
</li><li>Manage the relationship between APA and PsychSIGN, APA&rsquo;s medical student member group, by ensuring timely delivery of relevant information, with student interests in psychiatry, as well as act as the liaison for expense and revenue budget and programmatic needs.
</li><li>Serve as the primary staff liaison to one or more components, including participation in one evening call per month, ongoing coordination with elected leaders, and providing support for Action Papers.</li><li>
Serve as the liaison on assigned Communities.</li><li>
Manage the process for related micro volunteer opportunities.
</li><li>Support APA&rsquo;s affinity programs, including, but not limited to, malpractice insurance and management of external partners, including tracking product utilization, with a revenue budget of more than $1M.</li><li>
Manage postings and submissions of Residency-and Fellowship-related vacancies in Job Central.</li><li>
Develop and maintain standard operating procedures (SOPs) related to the membership development function.</li></ul>
Other duties as assigned.
COMPETENCIES
The Membership Engagement Manager&rsquo;s performance on these duties and responsibilities will be measured using the following competencies:
SCOPE &amp; IMPACT<ul><li>
Performs tasks that significantly impact the membership department and require the ability to gather, organize, verify, compose, and/or analyze established concepts, policies, and procedures to complete several multistep functions.</li><li>
Responsible for specific daily membership activities.</li><li>
Demonstrates proficiency in the use of specialized skills and techniques.</li><li>
Success is frequently measured by completing a complex set of tasks and demonstrating complex and nuanced individual and group work environment behaviors.</li></ul>
COMPLEXITY, PROBLEM SOLVING &amp; DECISION-MAKING<ul><li>
Exercises judgment to choose a work method/procedure and to schedule tasks appropriately to meet guidelines.</li><li>
Must demonstrate sound decision-making in a range of situations.</li><li>
Has authority to make decisions relevant to day-to-day operations.</li><li>
Identifies complex problems and issues. Designs and implements solutions with management approval.</li><li>
Recognizes out-of-scope problems and escalates them to the appropriate level.</li></ul>
RELATIONSHIP MANAGEMENT &amp; AUTHORITY<ul><li>
Relationships span levels internally and externally and center on collaborative work efforts to create and maintain membership offerings/benefits.
</li><li>Has regular contact with outside partners and organizations.</li><li>
Has extensive contact with management, staff, and colleagues across departments to identify, learn, explain, and report on key issues, trends, and challenges?</li><li>
Uses diplomatic skills to obtain trust, cooperation, and understanding to resolve more complex problems.</li><li>
May represent the organization as a liaison to APA governance and other external coalitions and audiences with guidance from supervisor.</li></ul>
ORGANIZATIONAL KNOWLEDGE<ul><li>
Demonstrates a full understanding of the work or project team's relationships and responsibilities within the department.</li><li>
Demonstrates a thorough working knowledge of policies, procedures, and terminology of the related department/field.</li></ul>
<div><div>REQUIRED SKILLS, EXPERIENCE, AND QUALIFICATIONS
</div></div><ul><li><div>BA/BS preferred with at least 5 years of relevant experience.</div></li></ul><ul><li><div>
Five years of experience in marketing, membership, communications, product management/development, with a professional or trade association</div></li><li><div>
Experience using multiple communication platforms in a professional setting, such as CRM software (SalesForce specifically), online communities, email marketing systems, and/or Adobe Creative suite.</div></li><li><div>
Experience with Higher Logic or other community platforms a plus.</div></li><li><div>
Experience with Google Analytics a plus
</div></li><li><div>Proficient in Windows and Microsoft Office</div></li><li><div>
Self-motivated and demonstrated ability to work autonomously.
</div></li><li><div>Excellent oral and written communication, attention to detail, and a creative mind</div></li><li><div>
Strong organizational and time management skills with the ability to coordinate work with other staff members to determine priorities and meet established deadlines.</div></li><li><div>
Service oriented with an ability to interact in a diplomatic and tactful way with members, public, and other staff.</div></li><li><div>
Ability to learn and utilize new software applications as required.</div></li></ul><div><div>
EOE, Including Disability/Vets</div></div></div>

Manager, Membership Engagement

Phoenix Suns

<div>
 
 Player 15 Group Headquarters
 
 
 
 Phoenix, AZ
 
 
 
 Job Summary
 
 
 
 
 Player 15 Group
 
 &ndash; the sports &amp; entertainment company behind the
 
 Phoenix Suns (NBA)
 
 ,
 
 Phoenix Mercury (WNBA)
 
 ,
 
 Valley Suns (G League)
 
 , and
 
 Mortgage Matchup Center
 
 &mdash; is redefining the industry standard. Headquartered in downtown Phoenix and engaging fans across the world, Player 15 Group is driven by possibility, innovation, and the desire to create memorable moments for our fans and community.
 
 
 Our culture is anchored in purpose-driven leadership and fueled by individuals who bring passion, creativity, and vision to everything they do. We challenge convention, amplify voices, and create experiences that resonate well beyond the final buzzer. This is where talent meets purpose and bold ideas become reality.
 
 
 We are seeking an experienced and motivated
 
 Account Manager, Membership Service, Phoenix Mercury
 
 to join our team. In this high-impact role, you will support all facets of Mercury Ticket Sales while playing a key role in broader department initiatives.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Build and nurture meaningful relationships with season ticket members through consistent, proactive, and personalized communication that enhances satisfaction and loyalty.
 </li>
 <li>
 Lead all aspects of the renewal process while identifying opportunities to grow the account base through upgrades, add-ons, cross-sales, referrals, and new memberships.
 </li>
 <li>
 Represent the Phoenix Mercury brand by delivering world-class service during games, events, and throughout the year&mdash;creating memorable, value-driven experiences for every member interaction.
 </li>
 <li>
 Proactively engage in outbound activity, including appointments, arena visits, and community meetings, to deepen relationships and uncover new business opportunities.
 </li>
 <li>
 Provide consultative service that highlights the value of Mercury experiences, addresses member needs, and ensures long-term retention and engagement.
 </li>
 <li>
 Maintain detailed and accurate member records in internal systems to support seamless communication and follow-up across the service team.
 </li>
 <li>
 Collaborate with colleagues across departments to execute premium experiences, support game-day operations, and elevate the overall member experience.
 </li>
 <li>
 Contribute to a culture of innovation, teamwork, and excellence by supporting initiatives that drive retention, revenue growth, and continuous improvement within the membership service department.
 </li>
 <li>
 Perform additional duties and projects as assigned by leadership.
 
 
 </li>
 </ul>
 
 What We Need From Our Account Manager, Membership Service
 
 
 
 <ul>
 <li>
 Demonstrated success in outbound sales environments with a high level of daily activity and persistence.
 </li>
 <li>
 Coachable and open to feedback, with a strong desire for continuous improvement and professional growth.
 </li>
 <li>
 Highly process-driven with the ability to follow established sales workflows and pipeline management practices.
 </li>
 <li>
 Detail-oriented with strong organizational skills and the ability to maintain accurate records in CRM systems.
 </li>
 <li>
 Excellent communication and interpersonal skills, comfortable engaging prospects via phone, email, and in-person.
 </li>
 <li>
 Competitive mindset paired with a team-oriented attitude and resilience in a fast-paced, metrics-driven environment.
 </li>
 <li>
 Ability to adapt quickly to changing priorities and business needs while maintaining a customer-first approach.
 
 
 </li>
 </ul>
 
 Experience/ Education Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, marketing, sports management, or relevant experience.
 </li>
 <li>
 1+ years of sales or service-related experience. Preferably within the sports and entertainment industry.
 </li>
 <li>
 Ability to work non-traditional hours, including nights, weekends, and holidays.
 
 
 </li>
 </ul>
 
 What You Can Expect
 
 
 
 The work environment characteristics described here are representative of those that must be met by
 
 Account Manager, Membership Service - Phoenix Mercury
 
 to optimally perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <li>
 Ability to transit throughout the arena for long periods of time.
 </li>
 This position works mainly indoors, removed from extreme weather; exposure to weather is
 <li>
 S-Sedentary Work &ndash; Exerting up to 10 pounds of force occasionally.
 </li>
 <li>
 Must be able to carry on a conversation both on the phone and in-person.
 </li>
 <li>
 Ability to Read, Write &amp; Speak in English
 </li>
 <li>
 Wide range of full-time benefit options including
 </li>
 <ul>
 <li>
 Medical, Dental and Vision coverages
 </li>
 <li>
 Life and Disability options
 </li>
 <li>
 Vacation, sick and holiday leave programs
 </li>
 </ul>
 <li>
 Perks:
 </li>
 <ul>
 <li>
 Discounts at Fanatics Team Shop
 </li>
 <li>
 Tickets available for Phoenix Suns and Phoenix Mercury games
 </li>
 </ul>
 <li>
 Visit our Culture page to learn more about our culture and work environment
 
 </li>
 
 Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
 
 
 
 
 Please note this job description is not crafted to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
 
 
 
 For questions about this career opportunity, please contact the People &amp; Culture Recruiting team at recruiting@suns.com
 
</div>

Account Manager, Membership Service - Phoenix Mercury

Descanso Gardens Foundation

<div>The Membership Communications Coordinator is responsible for communicating Descanso Gardens' mission to members, growing the membership program, and supporting the organization's overall fundraising and marketing goals. Reporting to the Director of Communications and Membership, this role is a key member of the Advancement team and plays an integral part in driving annual memberships, planning and executing member engagement opportunities, and contributing to the organization's fundraising, marketing, and revenue-generation efforts.
This is a full-time, non-exempt position. Generally, the work schedule is 40 hours per week, Monday-Friday, but evening, weekend, and holiday work is required seasonally. This position requires on-site work at Descanso Gardens.
Essential Functions and Responsibilities:<ul><li>
Implement strategies to grow annual membership revenue through renewals, upgrades, and new member acquisitions; track and evaluate campaign effectiveness.</li><li>
Develop and execute annual giving and membership campaigns, including direct mail, appeal letters, and email solicitations.</li><li>
Find, develop, and share compelling stories that illustrate the impact and mission of</li><li>
Descanso Gardens, bringing the organization's work to life for members, donors, and the broader community.</li><li>
Communicate Descanso Gardens' story and the importance of support through compelling written and visual content.</li><li>
Manage print and digital member communications, overseeing development,</li></ul>
production, and distribution; coordinate with vendors and contractors such as graphic designers and mailing houses.<ul><li>
Oversees internal communications, including a monthly staff newsletter.</li><li>
Use the donor and membership database to segment appeals and ensure accurate membership records, in collaboration with the Data Administrator.</li><li>
Draft and manage timely and personalized acknowledgment and renewal communications.</li><li>
Communicate effectively with members, donors, and visitors via email, phone, and in person interactions, providing excellent customer service.</li><li>
Partner with Guest Services to support membership sales, conversions, and upgrades,</li><li>
ensuring consistent member messaging across the organization.</li><li>
Plan and execute member engagement events.</li><li>
Assist in identifying potential major donors and upgrading prospects.</li><li>
Perform other duties as assigned.</li></ul>
Equipment Used and Physical Demands:<ul><li>
This position requires the use of computers, standard office equipment, including phone system, photocopier, postage meter, ten-key, credit card processing machine, printer, hand-held (two-way) radio, sound system, projectors, and golf cart.</li><li>
This position occasionally requires lifting of up to 15 pounds.</li><li>
Exposure to various noise levels on a daily basis.</li><li>
Ability to walk long distances to various outdoor locations on paved and unpaved paths, and to work outdoors as needed.</li></ul>
Qualifications and Requirements:<ul><li>
3+ years of progressively responsible experience in a membership, fundraising, or communications role, preferably at a non-profit or cultural institution.</li><li>
Bachelor's degree or combination of education and experience.</li><li>
Excellent communication skills, with demonstrated ability to build relationships with colleagues, donors, members, and others.</li><li>
Basic graphic design skills and familiarity with design tools.</li><li>
Ability to work independently, with little supervision.</li><li>
Ability to prioritize tasks in a deadline-driven environment.</li><li>
Demonstrates good judgment and decision-making skills.</li><li>
A high degree of appropriateness and ability to maintain confidentiality.</li><li>
Knowledge of fundraising and membership best practices preferred.</li><li>
A strong customer service mindset and the willingness to work as a team are required.</li><li>
Demonstration of effective verbal and written communication, and excellent English grammar and proofreading skills.</li><li>
Experience with donor databases preferred.</li><li>
Strong Microsoft Office proficiency.</li><li>
A valid California Driver's license.</li></ul>
COMPENSATION: Up to $25 per hour
Descanso Gardens Foundation acknowledges that equal opportunity for all persons is a fundamental human value. Each employee will be considered based on individual ability and merit, without regard to race, color, age, religion, national origin, disability, sexual orientation, gender, or marital status.
TO APPLY: Interested parties may apply by submitting a MS Word or PDF Letter of Interest and Resume to jobs@descansogardens.org with 'Membership Communications Coordinator - Application' in the subject line. We will accept resumes until the position is filled. No phone calls, please. Descanso Gardens Foundation. acknowledges that equal opportunity for all persons is a fundamental human value. Each employee will be considered based on individual ability and merit, without regard to race, color, age, religion, national origin, disability, sexual orientation, gender, or marital status.</div>

Membership Communications Coordinator

Seven Wellness Club

<div><div>The Customer Relations Back Office Manager is responsible for overseeing all non-member-facing customer service operations of the wellness club. This role ensures smooth administrative support for memberships, billing, bookings, and service coordination, enabling an exceptional member experience while maintaining accuracy, compliance, and operational efficiency.</div><div></div><div> 
Key Responsibilities and Expectations:</div><div></div><ul><li> 
Manage back-office operations supporting front desk, coaches, therapists, and member services teams</li><li>Oversee membership administration, including contracts, renewals, freezes, upgrades, and cancellations</li><li>Ensure accurate processing of payments, invoices, refunds, and coordination with the finance team</li><li>Monitor booking systems for classes, personal training, wellness treatments, and facilities usage</li><li>Handle back-office resolution of member complaints and escalations</li><li>Maintain accurate member records in CRM and club management systems</li><li>Prepare operational and customer service reports (attendance, utilization, churn, service trends)</li><li>Coordinate with sales, fitness, wellness, and operations teams to ensure service continuity</li><li>Ensure compliance with company policies, data protection, and health &amp; safety documentation</li><li>Improve internal workflows related to member onboarding, service delivery, and retention</li><li>Manage and coach back-office customer service staff</li><li>Support audits, internal controls, and system enhancements</li></ul><div></div><div> 
Skills and Competencies</div><div> 
 
</div><ul><li>Strong understanding of customer service operations in wellness, fitness, or hospitality environments</li><li>High attention to detail and administrative accuracy</li><li>Strong coordination and people management skills</li><li>Ability to work in a fast-paced, member-centric environment</li><li>Analytical and reporting skills</li><li>Proficiency in CRM, membership management, and booking systems</li><li>Excellent written and verbal communication skills</li><li>Fluent in English</li></ul><div></div><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, or related field
</li><li>4&ndash;6 years of experience in customer service operations or back-office management</li><li>Experience in a wellness club, fitness center, spa, or hospitality setting is highly preferred</li><li>Team leadership experience is required</li></ul><div></div><h3 class="jobSectionHeader"> 
Benefits</h3><div>
Competitive Salary: Based on experience and role responsibilities
 
</div><div>Club Access: Full access to SEVEN Wellness Club facilities and classes 
</div><div>
F&amp;B Discount: 50% off all in-house food and beverage items at The Dose by Silvena 
</div><div>
Career Growth: Opportunities to grow across SEVEN&rsquo;s expanding group of brands 
</div><div>
Supportive Culture: A team-oriented environment that values initiative, professionalism, and well-being</div></div>

Back Office Manager (Customer Service)

Crossroads YMCA

<div>Drive membership growth and community impact &mdash; lead the way as our Director of Hospitality &amp; Membership!
POSITION SUMMARY: Under the direction of VP of Membership Development &amp; Experience, the Director of Hospitality &amp; Membership is responsible for driving the acquisition of new members and retention through customer experience for current members across the Crossroads YMCA organization. This position will conceptualize the strategy and lead the execution of the membership plan each year. This position is responsible for defining effective cause-driven tour prospect conversion strategies and winning back former members. This position supports and impacts the success of assigned branch location and must be able to work with large teams and manage multiple projects as the subject matter expert.
ESSENTIAL FUNCTIONS:<ul><li>
Drives the development and execution of the membership acquisition plan through marketing campaigns and other avenues to meet association wide goals.</li><li>
Develop systems that ensure accurate and consistent prospect and new member tracking and follow up procedures - implement timely reporting of all relevant data in support of monitoring performance.</li><li>
Collaborate with program leadership and designated branch staff to design and implement action plans and a process to support the action steps to achieve enhanced member engagement.</li><li>
Sources and builds 3rd party and/or corporate relationships to establish membership partners.</li><li>
Leads membership experience, retention training and onboarding best practices.</li><li>
Support and guide membership leaders in hiring, training, and supervision of staff resulting in a world class experience that can be replicated.</li><li>
Coach and train staff in creating a culture of excellence in sales presentations, closing techniques, impeccable phone interactions, and in-person service.</li><li>
Ensure quality public facing membership materials, campaigns, and new member acquisitions initiatives and improvements.</li><li>
Develop and maintain relationships with key partners, and other collaborative organization and agencies.
</li><li>Play a key role in the Annual Campaign by ensuring all staff are asked to give and provide a reply; by facilitating or supporting a campaign effort or event; by collecting and sharing stories of Y impact; and by engaging volunteers in our cause-driven work and/or campaign efforts.</li><li>
Implement goal-based leadership with KPIs and ensure the development of the member&rsquo;s experience is the priority.</li><li>
Identify member issues and provide solutions to department and center leadership to increase satisfaction substantiated by data, surveys, and trends.</li><li>
Provide positive influence and direction for membership leaders that focus them on meeting and exceeding outcomes which are reviewed and verified through audits, surveys, and on-site visits.</li><li>
Perform all other duties as assigned.</li></ul>
QUALIFICATIONS:<ul><li>
Bachelor&rsquo;s degree in Sales/Service or related field is preferred.</li><li>
Five years minimum experience in progressive marketing, sales, or business development in a customer obsessed industry.</li><li>
Expertise in driving acquisition within a service-oriented business and team member training and development.</li><li>
Data and results driven to develop membership asset plan using CRM.</li><li>
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.</li><li>
Excellent interpersonal, communication, and problem-solving skills.</li><li>
Proficiency in Microsoft Office and CRM Platform with the ability to quickly learn software programs.</li><li>
Bi-Lingual is a plus.</li></ul>
YMCA COMPETENCIES (Multi Team Leader):
The National YMCA Mission:
&ldquo;To put Christian principles into practice through programs that build healthy spirit, mind, and body for all.&rdquo;
Mission Advancement: Reinforces the Ys values within the organization and the community. Effectively communicates the benefits and impact of the YMCA&rsquo;s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.
Collaboration: Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the YMCA. Serves as a community leader building collaboration based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.
Operational Effectiveness: Integrates multiple thinking processes to make decisions. Involves members and community in the development of programs and activities. Ensures execution of plans. Institutes sound accounting procedures, investment policies, and financial controls. Assigns clear accountability and ensures continuous improvement.
Personal Growth: Fosters a learning environment embracing diverse abilities and approaches. Creates a sense of urgency and positive tension to support change. Anticipates challenges that can sidetrack or derail growth and personal learning. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:<ul><li>
Visual, auditory, and verbal ability to communicate effectively.</li><li>
Ability to lift 20 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.</li><li>
Sedentary work environment with extended periods of computer use, requiring strong attention to detail and focus. Occasional movement and breaks from the desk may be necessary to promote ergonomic health.</li><li>
Always maintain neat and professional appearance.</li></ul></div>

Director of Hospitality & Membership

Search 10000+ Membership manager jobs near you this March. New roles added regularly across leading industries. Apply today.