membership manager

The Currier Museum of Art

The Currier Museum of Art, an internationally acclaimed art museum less than an hour from Boston, seeks a Individual Giving &amp; Membership Manager to join the team. The successful candidate will be responsible for fostering individual donors and increasing membership and visitation, providing opportunities to grow the Currier&rsquo;s community and foster relationships.The Individual Giving &amp; Membership Manager will strategically build pipelines to help turn visitors to members, and members to lifelong donors. This role directly supports the Currier Museum&rsquo;s $5 million annual operating budget and contributes to achieving the $1.8 million annual fundraising goal through individual giving and membership growth.Duties and responsibilities:<ul><li>Working with the Director of Development and the Development Committee, assists in the development and implementation of overall long-range fundraising objectives and individualized donor relations strategies; monitors annual benchmarks to meet goals and increase levels of financial support for the organization. Contributes to achieving annual individual giving targets representing approximately 30&ndash;40% of the Museum&rsquo;s annual goal.</li><li>Develops and manages a portfolio of individual donors and prospects. Designs, implements, and coordinates annual fund appeals and Currier Society members, through direct mail, email, and e-newsletter solicitation strategies around specific donor segments. Develops targeted messaging for individual appeals. Aims to increase annual fund revenue by 5&ndash;10% year-over-year through improved segmentation and targeted campaigns.</li><li>Closely monitors the progress of each appeal and provides the Director of Development with updates on progress. Determines the appropriate number, type and timing of fundraising appeals during the year. Tracks response rates, average gift size, and donor retention metrics, with a goal of improving donor retention by 3&ndash;5% annually.</li><li>Recognizes individual donors through a variety of methods, providing tiered stewardship and a tailored approach based on affiliation and level of giving, with individualized attention increased toward top donors. Methods include recognizing donors in print and web materials, ensuring media coverage of major gifts, supporting recognition events, and procuring stewardship gifts for top donors.</li><li>Manages the Currier Society. Improves the experience of existing Currier Society members and provides opportunities to cultivate and recruit new members through personal interaction and by providing insider opportunities and targeted social events. Targets 5% annual growth in Currier Society membership and increased upgrade rates from general membership tiers.</li><li>Regularly reports progress in fundraising revenue vs. budgeted goals. Ensures accuracy of information in database and effectiveness of development communications.</li><li>Strategizes the solicitation and renewal of 2,000+ membership households, ensuring the highest level of member satisfaction, with the assistance of Guest Services, with a goal of 5&ndash;10% annual growth in total households.</li><li>Oversees the membership budget and monitors results to ensure monthly and annual goals are met.</li><li>Develops visitor-to-member pipelines, identifies membership upgrade opportunities, member-to-donor pipelines, and improve retention in all programs</li><li>Aims to increase visitor-to-member conversion rates by 3&ndash;5% annually and improve overall membership retention by 5%.</li><li>Supports programs and activities designed to expand the Currier&rsquo;s reach within the community by increasing the visibility of membership</li><li>Enhances the offering of member benefits including the monthly Tracy D Carrier Membership Legacy Fund Tours and cultivating relationships with local businesses (ex. reciprocal memberships, member discounts at local restaurants)</li><li>Supports the Guest Services manager on timely processing of memberships, fulfillment of membership cards, receipts, and gift acknowledgements</li><li>Designs and manages communication strategies for membership including monthly newsletter, regular promotions and responding to member and donor inquiries. Utilizes engagement metrics (open rates, click-through rates, and conversions) to improve digital communication performance by 5&ndash;10% annually.</li><li>Collaborates with Guest Services on membership sales, selling techniques, and providing membership support</li><li>Provides monthly membership financial reports to the Finance office and monthly reports and dashboard information to Director of Development</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree, with 3-5 years of successful experience in development and fundraising, preferably in a non-profit setting.</li><li>Exceptional verbal and written communications skills; editing and proofreading skills necessary.</li><li>Outgoing and enthusiastic, with the ability to develop effective working relationships with staff, trustees, volunteers, and donors.</li><li>Strong interpersonal and relationship management skills, positive attitude and a sense of humor, with a commitment to confidentiality and ethical behavior.</li><li>Team orientation and ability to collaborate across departments.</li><li>Creativity and entrepreneurial spirit.</li><li>Highly energetic, goal-driven; flexible, with strong problem-solving skills.</li><li>Superior organizational skills with a high attention to detail; proven ability to manage multiple tasks simultaneously and meet deadlines in a busy environment</li><li>Experience working with volunteer leadership and committees.</li><li>Proficiency with Advanced MS Office Suite and fundraising software, preferably Altru.</li></ul>Job Type: Full-timePay: $45,000.00 - $52,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Individual Giving & Membership Manager

Job Summary:The Membership Specialist handles membership operations, including application processing, database management, and member engagement activities, while supporting initiatives aimed at growing and retaining the association&rsquo;s membership base.Key Responsibilities:<ul><li>Process membership applications, onboarding, and renewals.</li><li>Respond to membership inquiries and provide timely support.</li><li>Maintain and update membership records and databases accurately.</li><li>Track membership leads, applications, and engagement activities.</li><li>Support membership growth initiatives and engagement programs.</li><li>Prepare membership reports and analytics for internal review.</li><li>Coordinate with internal teams to support member participation in events and activities.</li><li>Maintain membership documentation in a centralized system (e.g., SharePoint).</li></ul>Required Skills and Experience:<ul><li>Minimum 5 years of experience in membership, sales, or stakeholder engagement.</li><li>Strong organizational and communication skills.</li><li>Experience with CRM or membership management systems.</li><li>Ability to manage multiple tasks and priorities effectively.</li><li>Strong relationship management skills.</li></ul>Additional Information:<ul><li>Experience in associations or membership-based organizations is preferred.</li><li>Priority consideration will be given to GCC nationals.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have at least 5 years of experience in membership management, client acquisition, or stakeholder engagement?</li><li>Have you maintained membership or CRM databases and ensured data accuracy?</li><li>Do you have experience onboarding and renewing members or clients?</li><li>Have you been involved in initiatives to drive membership growth or engagement?</li><li>How many years have you stayed on average at each of your previous employers?</li><li>Can you provide examples of reports or analytics you prepared for membership tracking?</li><li>Could you share your salary expectation for this position?</li></ul>Work Location: In person

Membership Specialist (GCC Nationals Preferred)

Morison & Partners

Memberships Specialist Position Overview:The Membership Specialist supports and oversees the planning, coordination, and implementation of various strategic initiatives and projects related to the work of the Memberships department.The Membership Specialist is responsible for developing, managing, and growing relationships with general members and high net worth individuals. This role involves creating personalized membership experiences, coordinating exclusive events, and implementing strategies to increase engagement and retention among affluent supporters.This role requires a lot of problem-solving and multitasking. It involves driving and coordinating multiple aspects of several projects in a fast-paced and evolving work environment, communicating issues and risks, and coming up with solutions.Key Responsibilities:Relationship Management &amp; Engagement&bull;Develop and maintain strong, personalized relationships with members from their tiers of focus, ensuring exceptional service and tailored engagement opportunities.&bull;Act as a primary point of contact for high-level members, responding promptly and thoughtfully to inquiries, requests, and feedback.&bull;Collaborate with museum leadership and external programming partners to identify and connect with potential members.Strategic Membership Initiatives&bull;Design and implement customized membership programs, benefits, and experiences for members, such as private tours, exclusive previews, and bespoke events.&bull;Monitor and evaluate the impact of membership programs, making data-driven recommendations for continuous improvement.&bull;Collaborate with the development team to align tier-specific engagement with broader membership goals.Event Planning &amp; Coordination&bull;Plan and execute exclusive events for different tiers, ensuring exceptional quality and personalized experiences.&bull;Coordinate event logistics, including vendor selection, invitations, venue setup, and guest lists.&bull;Partner with the events and marketing teams to promote events to members and increase attendance.Cultivation &amp; Stewardship&bull;Work with development and communications teams to create customized stewardship plans for different membership tiers, ensuring consistent, meaningful engagement.&bull;Identify opportunities for deeper involvement, such as patron programs, board memberships, or philanthropic initiatives, where applicable.&bull;Support the preparation of annual giving reports and impact summaries for HNWI and Institutional members.Tailored Communications&bull;Collaborate with the Communications Specialist to create digital and print marketing materials tailored for the member tiers, ensuring messaging is consistent, sophisticated, and aligned with the company&rsquo;s brand.&bull;Collaborate on social media and public relations strategies to highlight member initiatives and events.Data Management &amp; Reporting&bull;Provide inputs to the development of and periodic improvement of digital platforms utilised for the membership program, this includes and is not limited to, CRM, company Website (Membership section), Membership app.&bull;Maintain accurate records of member interactions, event attendance, and program impact in the CRM system.&bull;Analyze membership data to identify trends and insights that can enhance member engagement.&bull;Generate regular reports on membership metrics to guide department strategies and assess program success.&bull;Perform any other tasks as assigned by the department head.Qualifications:&bull;Bachelor&rsquo;s degree in Marketing, Communications, Business Administration, Arts Administration, or a related field.&bull;Project Management Professional (PMP) certification is a plus.&bull;3-5 years of experience in relationship management, membership, or development, with a focus on member engagement; museum or non-profit experience preferred.&bull;Proficiency in CRM systems and membership management software, with advanced knowledge of Microsoft Office Suite.Key Attributes:&bull;Proven experience in project management: experience in event planning and execution, especially for high-profile or exclusive gatherings.&bull;Strong interpersonal and communication skills and high emotional intelligence and discretion, with the ability to build trust and rapport with high-profile individuals.&bull;Passion for museums, arts, and culture, with a commitment to delivering top-tier member experiences.&bull;Require an understanding of HNWI communications.&bull;Proficiency in Arabic is needed.Reports To: Head of MembershipsDepartment: MembershipsJob Type: Full-timePay: QAR15,000.00 - QAR20,000.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Memberships Specialist

International Interior Design Association

The IIDA Member Services Coordinator provides high-level administrative and operational support to IIDA&rsquo;s Membership Department, which oversees the following initiatives: Individual/Corporate Membership, Student Programs, CEU/Education Programs, Chapter Governance, and the IIDA Foundation.This position is responsible for assisting with membership recruitment, retention, engagement initiatives, and day-to-day member services activities. The ideal candidate is extremely organized, detail-oriented, and passionate about delivering exceptional service to current and prospective members.Key Responsibilities:Membership Administration:<ul><li>Maintain and update member records in the association&rsquo;s database or CRM system.</li><li>Process new memberships, renewals, payments, and updates accurately and efficiently.</li><li>Generate membership reports and dashboards to track key performance metrics.</li><li>Ensure the accuracy and confidentiality of all membership data.</li></ul>Recruitment &amp; Retention Support:<ul><li>Assist in implementing member recruitment and retention campaigns, including email outreach, direct mail, and digital marketing efforts.</li><li>Coordinate follow-up communications with prospective and lapsed members.</li><li>Conduct outreach to potential members and respond promptly to inquiries.</li></ul>Member Engagement:<ul><li>Provide outstanding customer service by responding to member questions and requests via phone and email.</li><li>Support the planning and execution of member events, webinars, and networking opportunities.</li><li>Assist in gathering member feedback and satisfaction data to inform program improvements.</li></ul>Administrative Support:<ul><li>Schedule meetings, prepare agendas, and take minutes for membership-related priorities.</li><li>Collaborate cross-functionally with communications, marketing, and sales departments to support association initiatives.</li><li>Perform general administrative duties, including correspondence, document preparation, and record keeping.</li></ul>Qualifications:Education &amp; Experience:<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree preferred, or equivalent combination of education and experience.</li><li>2&ndash;4 years of administrative, customer service, or membership support experience (association or nonprofit experience preferred).</li></ul>Skills &amp; Competencies:<ul><li>Strong organizational and time-management skills with the ability to manage multiple priorities.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).</li><li>Experience with membership databases, CRM systems (e.g., Fonteva), or AMS platforms preferred.</li><li>Demonstrated ability to work independently and collaboratively in a team environment.</li><li>Professional demeanor with a commitment to providing exceptional service.</li></ul>Pay: $40,000.00 - $50,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Membership Coordinator

Platform Health Club LLC

Job description:<ul><li>Proactively identify and generate new leads through various channels, including online research, networking, and industry events.</li><li>Establish and maintain strong relationships with potential and current members, understanding their fitness goals and providing tailored recommendations.</li><li>Meet and exceed monthly sales targets and KPIs, contributing to the overall success of the gym.</li><li>Conduct timely follow-up with leads and trial members, ensuring a seamless and positive experience from initial contact through membership sign-up.</li><li>Participate in promotional events and community outreach activities to attract new members and increase brand awareness</li></ul>Requirements:<ul><li>Previous experience in a customer service, sales, or receptionist role, preferably within the fitness, health club, or hospitality industries.</li><li>Basic understanding of fitness and wellness principles, with an interest in health and fitness.</li><li>Proficient in using computers, POS systems, and Microsoft Office Suite. Experience with gym management software is advantageous.</li><li>Ability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed.</li><li>Good communication skills (Arabic &amp; English)</li></ul>Work Location: In person

Membership Sales - Gym

The Home Depot

<div>Position Purpose:
The Manager of Onboarding will oversee the daily activities of the Compliance organization as it relates to Service Provider Onboarding for the entire AHS Organization. This individual will ensure maximum efficiency and accuracy of work from the team to meet all deadlines and to ensure that data quality is maintained. The incumbent will provide over site of compliance of our Service Provider accounts including the company used for background checks for compliance processing. The manager will develop plans for training, quality reviews, implementing process improvements, developing metric reporting, and setting strategic direction. The incumbent is also responsible for the oversight of the coaching, teaching and training of all associates responsible for onboarding to ensure that they are providing optimum customer service levels to all AHS business leaders. 
Key Responsibilities:<ul><li>
25% Create strategy for Provider Support and compliance teams by providing recommendations for team development, and workload. Continually seek industry standards for best practices and actively driving business requirements for system development</li><li>
25% Partner with Install Merchants and Field teams to properly manage Compliance/ Provider Support workload. Build strong working relationships with these stakeholders to provide excellent customer service.</li><li>
20% Determine goals, direction, and action plans necessary to maximize short-term and long-term success of projects in department. Manage daily operations, workload, request tracking, team metrics, quality reviews, project plans, data integrity projects, scheduling, performance reviews, etc. of Provider Support and Compliance teams.</li><li>
10% Monitor third party vendors and outside legal firm to ensure quality compliance processing and reporting. Build and manage metric reporting database to monitor daily team activities, data activities, error rates, cycle times, etc.</li><li>
10% Manage adjudication process for badging process. Ensure all stake holders are properly notified during decisional process.</li><li>
10% Actively seek and implement technology and processes to improve manual processes and quality of business</li></ul> 
Direct Manager/Direct Reports:<ul><li>
This position reports to Sr. Manager or Director</li><li>
This position has 1 Direct reports</li></ul> 
Travel Requirements:<ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul> 
Physical Requirements:<ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul> 
Working Conditions:<ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul> 
Minimum Qualifications:<ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul> 
Preferred Qualifications:<ul><li>
Knowledge and use of Microsoft Office Suite( Word, Excel, Access) as well as Visio and Microsoft Project</li><li>
Telephony System knowledge</li><li>
Experience in developing Metric Reporting</li><li>
Vendor Management Experience</li><li>
Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates.</li></ul> 
Minimum Education:<ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul> 
Preferred Education:<ul><li>
No additional education</li></ul> 
Minimum Years of Work Experience:<ul><li>
8</li></ul> 
Preferred Years of Work Experience:<ul><li>
No additional years of experience</li></ul> 
Minimum Leadership Experience:<ul><li>
None</li></ul> 
Preferred Leadership Experience:<ul><li>
None</li></ul> 
Certifications:<ul><li>
None</li></ul> 
Competencies:<ul><li>
Supervisory/management experience</li><li>
Data analysis skills</li><li>
Meeting facilitation and presentation skills</li><li>
Communication, People skills, and Customer Service Focus</li><li>
Process Oriented</li><li>
Project Management skills</li></ul></div>

Manager Onboarding

<div>
 Req174923
 
 
 
 Position Purpose
 
 
 
 The Manager of Onboarding will oversee the daily activities of the Compliance organization as it relates to Service Provider Onboarding for the entire AHS Organization. This individual will ensure maximum efficiency and accuracy of work from the team to meet all deadlines and to ensure that data quality is maintained. The incumbent will provide over site of compliance of our Service Provider accounts including the company used for background checks for compliance processing. The manager will develop plans for training, quality reviews, implementing process improvements, developing metric reporting, and setting strategic direction. The incumbent is also responsible for the oversight of the coaching, teaching and training of all associates responsible for onboarding to ensure that they are providing optimum customer service levels to all AHS business leaders.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 25% Create strategy for Provider Support and compliance teams by providing recommendations for team development, and workload. Continually seek industry standards for best practices and actively driving business requirements for system development
 </li>
 <li>
 25% Partner with Install Merchants and Field teams to properly manage Compliance/ Provider Support workload. Build strong working relationships with these stakeholders to provide excellent customer service.
 </li>
 <li>
 20% Determine goals, direction, and action plans necessary to maximize short-term and long-term success of projects in department. Manage daily operations, workload, request tracking, team metrics, quality reviews, project plans, data integrity projects, scheduling, performance reviews, etc. of Provider Support and Compliance teams.
 </li>
 <li>
 10% Monitor third party vendors and outside legal firm to ensure quality compliance processing and reporting. Build and manage metric reporting database to monitor daily team activities, data activities, error rates, cycle times, etc.
 </li>
 <li>
 10% Manage adjudication process for badging process. Ensure all stake holders are properly notified during decisional process.
 </li>
 <li>
 10% Actively seek and implement technology and processes to improve manual processes and quality of business
 
 
 </li>
 </ul>
 
 Direct Manager/Direct Reports
 
 
 
 <ul>
 <li>
 This position reports to Sr. Manager or Director
 </li>
 <li>
 This position has 1 Direct reports
 
 
 </li>
 </ul>
 
 Travel Requirements
 
 
 
 <ul>
 <li>
 Typically requires overnight travel less than 10% of the time.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
 
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Must be eighteen years of age or older.
 </li>
 <li>
 Must be legally permitted to work in the United States.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Knowledge and use of Microsoft Office Suite( Word, Excel, Access) as well as Visio and Microsoft Project
 </li>
 <li>
 Telephony System knowledge
 </li>
 <li>
 Experience in developing Metric Reporting
 </li>
 <li>
 Vendor Management Experience
 </li>
 <li>
 Accountable for the management of a department or functional group through subordinate supervisors/managers and for all personnel issues - including selection, termination, performance appraisal and professional development of subordinates.
 
 
 </li>
 </ul>
 
 Minimum Education
 
 
 
 <ul>
 <li>
 The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 <ul>
 <li>
 No additional education
 
 
 </li>
 </ul>
 
 Minimum Years Of Work Experience
 
 
 
 <ul>
 <li>
 8
 
 
 </li>
 </ul>
 
 Preferred Years Of Work Experience
 
 
 
 <ul>
 <li>
 No additional years of experience
 
 
 </li>
 </ul>
 
 Minimum Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Preferred Leadership Experience
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Certifications
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Competencies
 
 
 
 <ul>
 <li>
 Supervisory/management experience
 </li>
 <li>
 Data analysis skills
 </li>
 <li>
 Meeting facilitation and presentation skills
 </li>
 <li>
 Communication, People skills, and Customer Service Focus
 </li>
 <li>
 Process Oriented
 </li>
 <li>
 Project Management skills
 </li>
 </ul>
</div>

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