mental health crisis counselor

Didi Hirsch Mental Health Services

<div>988 Crisis Counselor (Olympic Suicide Prevention Center)

This is a fully remote position. The pay for this position is $24.00 per hour with a $3.00 overnight differential.

The schedule is Friday from 7:30pm-11:30pm and Saturday and Sunday from 7:30pm-4:00am PST, totaling 20 hours per week.

This role requires a three-week 40-hour per week training at the start of employment.

Our work schedules are subject to change as necessary to meeting the Agency's and it's client's needs. Reasonable notice is provided to facilitate personal planning.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation&rsquo;s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch&rsquo;s work possible.

Summary

As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role.

Primary Duties
<ul>
<li>Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less.</li>
<li>Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers.</li>
<li>Serves as a mandated reporter in cases of suspected abuse or neglect.</li>
<li>Is familiar with resources and providing information and referrals to help seekers as appropriate.</li>
<li>Maintains accurate and detailed contact reports. Documentation must be completed in real time.</li>
<li>Mentors volunteers during their training process and provides on-going mentorship.</li>
<li>Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program and contracts.</li>
<li>Attends routinely scheduled meetings for the Suicide Prevention Center.</li>
</ul>
Position Requirements
<ul>
<li>Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.</li>
<li>Possess a high school Diploma or equivalent.</li>
<li>Be 18 years of age or older.</li>
<li>Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.</li>
<li>Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.</li>
<li>Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.</li>
<li>Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.</li>
<li>Be empathetic, flexible, and adaptable to varying situations.</li>
<li>Have open availability and flexibility to work within the program&rsquo;s operating hours, including weekends and holidays.</li>
<li>Be reliable and able to adhere to schedules based upon program needs.</li>
<li>Complete yearly required continuing education trainings.</li>
<li>Have knowledge of all job specific skills including safety assessment, data collection, and triage.</li>
<li>Goal-oriented team player with strong experience working in large and complex systems.</li>
<li>A commitment to team objectives and Didi Hirsch philosophies.</li>
<li>Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.</li></ul> 

<div>
Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

CORE VALUES

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care. 

Diversity &amp; Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society. 

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.
Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all. 

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.
</div>
<div><div>#LI-LR1 #LI-Remote</div></div></div>

988 Crisis Counselor

First Contact

<div>*** Must already live in the Tampa Bay, Florida, area to be eligible for this role *** 

*** Training for this position will be in person at our Clearwater administrative office for three weeks *** 
Position Summary: 


To provide facilitative counseling, crisis intervention, and information and referral services on health and human services programs in response to requests from clients in need, providing them with appropriate resources and advocating on the consumer&rsquo;s behalf. 
Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs. 
<ul>
<li>
Answer incoming calls to facilitate intake, assessment, and referral services to clients.</li>
<li>Provide facilitative counseling and crisis intervention services to clients.</li>
<li>Talk with Imminent Risk clients and de-escalate, screen, safety plan, and reduce lethal means during the conversation.</li>
<li>Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.</li>
<li>Provide advocacy for clients as needed through interacting and communicating with other agencies as necessary on behalf of the client.</li>
<li>Refer callers in need to a variety of services to include childcare resources, financial, healthcare resources, mental health counseling agencies, legal aid, housing, homeless shelters, disability related needs, veteran needs, etc.</li>
<li>Access, retrieve, and input information into the database platform for 211 TBC on the network.</li>
<li>Participate in quality review of Call Center Operations</li>
<li>Serve and participate in meetings, committees, community activities, and outreach events as required</li>
<li>Participate in proactive team efforts to achieve departmental and company goals</li>
<li>Follow all the organization&rsquo;s policies, practices, and procedures</li></ul> 


Qualification/Requirements: 
<ul>
<li>
Excellent verbal communication, customer service, and time management skills</li>
<li>Ability to read and interpret documents. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients or members of the community. Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization</li>
<li>Ability to add, subtract, multiply, and divide. Ability to problem solve and manage a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form</li>
<li>Strong data entry skills</li>
<li>Proficient in personal computer skills, including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc.</li>
<li>Ability to handle multiple tasks simultaneously</li></ul> 


Education/Training/Experience 

<ul>
<li>Associate&rsquo;s Degree or equivalent from a two-year college or equivalent combination of education and experience required. Bachelor&rsquo;s Degree from a four-year college or university preferred. One year of related experience required.</li>
<li>AIRS I &amp; R, CIRCS-A on Aging Certification preferred; must acquire certification within two years of employment</li>
<li>Health and human services and/or experience handling crisis phone calls/chat/text background preferred</li>
<li>One year or more of related crisis, mental health, or substance abuse experience is preferred</li>
<li>Above-average computer skills preferred.</li></ul> 


Physical Demands: 


Moderate physical activity, performing somewhat strenuous daily activities of a primarily administrative nature. Includes sitting and/or standing for extended periods of time with the ability to lift up to 10 lbs.

Manual dexterity sufficient to reach/handle items, work with the fingers, and perceive attributes of objects and materials. 
Other: 

<ul>
<li>Level II Background Screen</li>
<li>Valid State of Florida Driver&rsquo;s License</li></ul> 


The above description is intended to describe the general content, identify the essential functions and the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.</div>

211 Phone Representative (Remote - MUST ALREADY LIVE in the Tampa Bay area, FL)

Centerstone

<div>Centerstone is among the nation&rsquo;s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people&rsquo;s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! 
JOB DESCRIPTION:
SUMMARY OF POSITION
This position is part of a 24/7/365 high volume, suicide prevention focused call team. Our department has been featured in a Time Magazine article detailing our team&rsquo;s efforts toward suicide prevention. As a part of this team, you&rsquo;d be responsible for providing brief clinical screenings, risk assessments, safety planning, crisis intervention, and appropriate service linkage for individuals who are experiencing an acute mental health crisis. This is an excellent position for recent graduates interested in providing support and demonstrating compassion toward others while being a part of a dynamic team of crisis care consultants.
ESSENTIAL DUTIES &amp; RESPONSIBILITIES<ul><li>
Demonstrate high level of clinical knowledge and skill in providing telephonic clinical screenings, risk assessments, means restriction, and crisis intervention to callers.</li><li>
Conduct outreach calls to individuals assessed by mobile crisis to promote safety</li><li>
Meet the ethical and clinical standards in compliance with all accreditation.</li><li>
Attend team meetings, in-service training, supervision, and other quality assurance training.</li><li>
Demonstrate high-level customer service skills and professional etiquette.</li><li>
Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.</li><li>
Promote a departmental culture of cooperation and collaboration with other cross-functional departments, community agencies, hospitals, mental health consumers, and the public at large.</li><li>
Assist in administrative tasks as needed.</li></ul>
KNOWLEDGE, SKILLS &amp; ABILITIES<ul><li>
Effectively communicate via written, verbal, in person and virtual methods.</li><li>
Demonstrates knowledge and competency in providing service linkage and referrals for programs, services, and other community resources.</li></ul>
QUALIFICATIONS
Education Level
Bachelor&rsquo;s Degree in Behavioral Science, Psychology, Social Work, or related field or Certified Peer Recovery Specialist required.
Experience
One year preferred. 
Certification/Licensure
N/A
Shift Availability
3:30 pm - 12:00 am Tuesday - Saturday
4:00 AM &ndash; 12:30 PM Thursday-Monday
10a-6:30 PM Saturday-Wednesday
10a-6:30p Tuesday-Saturday
12:00 pm - 8:30 pm Wednesday-Sunday
3:00am-11:30am Friday-Tuesday
5:30pm-2:00am Thursday-Monday
5:00 PM &ndash; 1:30 AM Sunday &ndash; Thursday
11a-7:30p Tuesday-Saturday
8pm - 4:30am Friday - Tuesday
8a-4:30p Tuesday-Saturday
12pm - 8:30pm Friday- Tuesday
PHYSICAL REQUIREMENTS
Standing &ndash; 20%
Sitting &ndash; 80%
Squatting &ndash; Occasional
Kneeling &ndash; Occasional
Bending &ndash; Occasional
Driving &ndash; Occasional
Lifting &ndash; Occasional
DISCLAIMER
The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Time Type:
Full time
Pay Range:
$16.50-$23.10
Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:<ul><li>
Medical, dental, and vision health coverage</li><li>
Flexible Spending and Health Savings Accounts</li><li>
403b retirement plan with company match</li><li>
Paid time off and ten paid holidays</li><li>
AD&amp;D Insurance, Life Insurance, and Long Term Disability (company paid)</li><li>
Employee Resource Groups</li><li>
Continuing education opportunities</li><li>
Employee Assistance Program</li></ul>
Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.
At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.
Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.
Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.</div>

Crisis Care Consultant - All Shifts

Community Network for Behavioral Healthcare

<div>Position Summary:
The Crisis Call Center Specialist provides immediate support for individuals experiencing suicidal thoughts, mental health or substance use crises, and other emotional distress. Our call center also supports Access Crisis Intervention (ACI), EPICC (Engaging Patients in Care Coordination), and other behavioral health business lines.
As a full time Crisis Call Center Specialist , you will serve as the first point of contact for individuals in crisis by providing evidence-based assessment, intervention, and referral services. Crisis Call Center Specialist work within a clinical framework to ensure safety, stabilization, and linkage to ongoing care when appropriate.
Key Responsibilities:
<ul><li>Answer incoming 988, ACI, EPICC, and other designated behavioral health lines.</li>
<li>Conduct thorough risk assessments for suicide, self-harm, substance use, and other crisis situations.</li>
<li>Provide crisis intervention, stabilization, and safety planning using best-practice models.</li>
<li>Determine appropriate level of care and coordinate warm handoffs or referrals to community partners, crisis teams, or treatment providers.</li>
<li>Engage in follow-up and care coordination when required by program protocols.</li>
<li>Accurately document all contacts in compliance with agency, state, and federal requirements.</li>
<li>Maintain strict adherence to confidentiality, HIPAA, and Lifeline standards.</li>
<li>Participate in case consultation, clinical supervision, and ongoing professional development.</li>
</ul>
Qualifications:
<ul><li>Minimum of a bachelor's degree in psychology, social work, counseling, or related behavioral health field required (master's preferred).</li>
<li>Licensed or license-eligible clinicians (e.g., LPC, LCSW, LMFT, LMSW) strongly preferred.</li>
<li>Minimum of three years' experience in crisis intervention, behavioral health, or substance use treatment required.</li>
<li>Demonstrated ability to apply evidence based clinical judgment handling high stress, fast paced call volume.</li>
<li>Proficiency in risk assessment, motivational interviewing, and crisis de-escalation skills.</li>
<li>Strong written and verbal communication, with competency in electronic health documentation.</li>
<li>Ability to work overnights, weekends, and holidays.</li>
</ul>
Schedule &amp; Compensation:
<ul><li>Full time position 40hrs per week, 11:00PM-7:00AM, Wednesday-Sunday holidays required.</li>
<li>Competitive hourly wage with shift differential for evenings/overnights.</li>
<li>Clinical supervision and ongoing training provided.</li>
</ul>
Work Environment:
<ul><li>This is a completely remote position once you have successfully completed the Monday-Friday 8:30AM-4:30PM in person new hire orientation.</li>
<li>Must live within 1hour of the Greater Kansas City Metropolitan area.</li>
<li>Must have reliable and secure internet service.</li>
</ul>
Supportive team with access to supervision and staff wellness resources.</div>

Crisis Call Center Specialist- Full Time Nights

<div>Position Summary:
The Crisis Call Center Specialist provides immediate support for individuals experiencing suicidal thoughts, mental health or substance use crises, and other emotional distress. Our call center also supports Access Crisis Intervention (ACI), EPICC (Engaging Patients in Care Coordination), and other behavioral health business lines.
As a full time Crisis Call Center Specialist, you will serve as the first point of contact for individuals in crisis by providing evidence-based assessment, intervention, and referral services. Crisis Call Center Specialist work within a clinical framework to ensure safety, stabilization, and linkage to ongoing care when appropriate.
Key Responsibilities:
<ul><li>Answer incoming 988, ACI, EPICC, and other designated behavioral health lines.</li>
<li>Conduct thorough risk assessments for suicide, self-harm, substance use, and other crisis situations.</li>
<li>Provide crisis intervention, stabilization, and safety planning using best-practice models.</li>
<li>Determine appropriate level of care and coordinate warm handoffs or referrals to community partners, crisis teams, or treatment providers.</li>
<li>Engage in follow-up and care coordination when required by program protocols.</li>
<li>Accurately document all contacts in compliance with agency, state, and federal requirements.</li>
<li>Maintain strict adherence to confidentiality, HIPAA, and Lifeline standards.</li>
<li>Participate in case consultation, clinical supervision, and ongoing professional development.</li>
</ul>
Qualifications:
<ul><li>Minimum of a bachelor's degree in psychology, social work, counseling, or related behavioral health field required (master's preferred).</li>
<li>Licensed or license-eligible clinicians (e.g., LPC, LCSW, LMFT, LMSW) strongly preferred.</li>
<li>Minimum of three years' experience in crisis intervention, behavioral health, or substance use treatment required.</li>
<li>Demonstrated ability to apply evidence based clinical judgment handling high stress, fast paced call volume.</li>
<li>Proficiency in risk assessment, motivational interviewing, and crisis de-escalation skills.</li>
<li>Strong written and verbal communication, with competency in electronic health documentation.</li>
<li>Ability to work evenings Wednesday-Sunday and holidays as needed.</li>
</ul>
Schedule &amp; Compensation:
<ul><li>Full Time evening position 3:30PM-11:30PM,Wednesday-Sunday and holiday availability required.</li>
<li>Competitive hourly wage with shift differential for evenings/overnights.</li>
<li>Clinical supervision and ongoing training provided.</li>
</ul>
Work Environment:
<ul><li>This is a completely remote position once you have successfully completed our in-person new hire orientation which will be a Monday-Friday 8:30AM-4:30PM schedule.</li>
<li>Must live within 1 hour of the Greater Kansas City Metropolitan area as you will be required to work in-person from our main office if there are computer, phone or internet issues.</li>
<li>Must have reliable and secure internet service.</li>
</ul>
Supportive team with access to supervision and staff wellness resources.</div>

Crisis Call Center Specialist- Full Time Evenings

Keystone Retreat Behavioral Health

<div>The Addiction Counselor plays a critical role in supporting individuals struggling with substance use disorders by providing comprehensive mental health and behavioral health services. This position focuses on guiding clients through the recovery process using evidence-based psychotherapy and counseling techniques tailored to their unique needs. The counselor collaborates with multidisciplinary teams to develop and implement personalized treatment and discharge plans that promote sustained recovery and well-being. Crisis intervention is a key component of the role, requiring the counselor to respond effectively to urgent client needs and stabilize situations. Ultimately, the Addiction Counselor aims to empower clients to achieve long-term sobriety and improved quality of life through compassionate support and therapeutic interventions.
Minimum Qualifications:<ul><li>
Holds a CAADC credential through the Pennsylvania Certification Board (PCB) or is licensed as an LMFT, LPC, or LCSW.</li></ul>
Preferred Qualifications:<ul><li>
Master&rsquo;s degree in Counseling, Social Work, Psychology, or a related discipline.</li><li>
Experience working in diverse clinical settings such as inpatient, outpatient, or community-based programs.</li><li>
Training in evidence-based modalities such as Cognitive Behavioral Therapy (CBT) or Motivational Interviewing (MI).</li><li>
Familiarity with co-occurring mental health disorders and integrated treatment approaches.</li><li>
Bilingual skills or experience working with culturally diverse populations.</li></ul>
Responsibilities:<ul><li>
Conduct thorough assessments to evaluate clients' mental health, addiction severity, and behavioral health needs.</li><li>
Develop and implement individualized treatment plans incorporating psychotherapy, group therapy, and addiction recovery strategies.</li><li>
Provide crisis intervention and support during acute episodes to ensure client safety and stabilization.</li><li>
Facilitate group therapy sessions to foster peer support and enhance coping skills among clients.</li><li>
Collaborate with healthcare professionals, social workers, and family members to coordinate care and develop effective discharge plans.</li><li>
Maintain detailed and confidential client records in compliance with legal and ethical standards.</li><li>
Monitor client progress and adjust treatment approaches as necessary to optimize recovery outcomes.</li></ul>
Skills:
The required skills are essential for delivering effective mental health and addiction counseling services on a daily basis. Mental health and behavioral health expertise enable the counselor to accurately assess client needs and tailor interventions accordingly. Psychotherapy and group therapy skills facilitate individual and collective healing processes, while crisis intervention capabilities ensure client safety during emergencies. Developing and managing discharge plans requires organizational skills and collaboration with multidisciplinary teams to support clients&rsquo; transition to community resources. Preferred skills such as advanced therapeutic techniques and cultural competence enhance the counselor&rsquo;s ability to address complex cases and serve a diverse client population with empathy and professionalism.</div>

Addiction Counselor

Peoples Healthcare Stl 2

&lt;Overview&gt; We are seeking a compassionate, licensed Behavioral Therapist (LPC) to join our growing behavioral health team in St. Louis, Missouri. The Licensed Professional Counselor will provide high-quality mental health services including assessment, diagnosis, treatment planning, and individual/family/group therapy to children, adolescents, and adults experiencing behavioral, emotional, and psychological challenges.The ideal candidate is clinically strong, documentation-compliant, and passionate about serving diverse and underserved communities.Required CredentialsActive, unrestricted (LPC) license in Missouri<ul><li>Master&rsquo;s degree in Counseling, Clinical Psychology, or related field from an accredited institution</li><li>Current professional liability insurance</li><li>Knowledge of Missouri Medicaid and managed care documentation standards</li><li>Background check and Family Care Safety Registry clearance</li></ul>&lt;Responsibilities&gt;<ul><li>Provide clinical supervision and mentorship to licensed and unlicensed mental health professionals, fostering professional growth and adherence to best practices.</li><li>Oversee intake assessments, diagnostic evaluations, and treatment planning for diverse populations, including children, adolescents, and adults with developmental disabilities or autism spectrum disorder.</li><li>Lead individual and group therapy sessions utilizing modalities such as cognitive-behavioral therapy (CBT), behavioral therapy, applied behavior analysis (ABA), motivational interviewing, and crisis intervention techniques.</li><li>Manage crisis situations effectively through crisis management protocols, ensuring patient safety and appropriate intervention strategies are implemented promptly.</li><li>Ensure accurate documentation of medical records, patient assessments, treatment plans, and progress notes in compliance with HIPAA regulations and medical terminology standards.</li><li>Coordinate case management activities including home &amp; community care planning, special education collaboration, and hospital or clinical research involvement.</li><li>Facilitate training on behavioral health topics such as trauma-informed care (PTSD), behavior management strategies, ICD coding (ICD-9/10), CPT coding, and data collection for research purposes.</li></ul>&lt;Requirements&gt;<ul><li>Valid licensure as a Professional Counselor (LPC) or equivalent with a focus on mental health counseling.</li><li>Proven experience in behavioral health settings working with children, individuals with disabilities or developmental disorders, and those requiring crisis intervention or addiction counseling.</li><li>Strong knowledge of therapeutic modalities including cognitive-behavioral therapy (CBT), applied behavior analysis (ABA), social work principles, and child &amp; family counseling.</li><li>Familiarity with medical documentation standards, ICD coding systems (ICD-9/10), HIPAA compliance, and electronic health record systems.</li><li>Excellent case management skills with the ability to conduct comprehensive patient assessments and coordinate multidisciplinary care plans.</li><li>Ability to handle crisis situations calmly while applying effective crisis management techniques.</li><li>Experience working within hospital environments or clinical research settings is preferred.</li><li>Exceptional communication skills combined with a passion for improving mental health outcomes across diverse populations. Join us in making a difference by leading compassionate care that transforms lives! This paid position offers an engaging environment where your expertise will directly impact the well-being of individuals seeking support for their mental health needs.</li></ul>Job Type: Part-timePay: $77,862.20 - $93,769.53 per yearWork Location: Hybrid remote in St. Louis, MO 63102

Clinical Supervisor - Licensed Professional Counselor of Mental Health

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