mental health program manager

US Department of Veterans Affairs

Physician (Psychiatry) - Mental Health Program Manager

Clarvida

Description Job Title: Clinical Supervisor &ndash; Clinical Manager Location: California Employment Type: Full-time Salary: Competitive (Not specified) Date Posted: 03-30-2026 About the Role The Clinical Supervisor &ndash; Clinical Manager is responsible for overseeing clinical staff and services to ensure high-quality mental health treatment that promotes client independence and family empowerment. This role provides leadership in delivering individual and group counseling services while ensuring compliance with company policies and government regulations. The position also supports program development, staff supervision, and overall clinical effectiveness. Responsibilities <ul><li>Oversee all aspects of clinical services across one or multiple programs</li><li>Consult regularly with leadership regarding program performance and operational needs</li><li>Facilitate staff meetings and provide treatment team leadership</li><li>Provide direct client care including individual, family, and group therapy, discharge planning, and coordination with referral sources</li><li>Coordinate with external clinicians, medical director, and nursing staff regarding treatment planning and medication evaluations</li><li>Complete and submit required reports, including Quality Assurance documentation</li><li>Conduct utilization reviews and maintain accurate client documentation</li><li>Collaborate with Program Director to develop clinical programming and service delivery</li><li>Audit client charts to ensure compliance with documentation standards</li><li>Provide consultation and education to community organizations and service providers</li><li>Support staff in managing complex cases and psychiatric emergencies</li><li>Ensure compliance with HIPAA, ethical standards, and professional boundaries</li><li>Monitor and participate in departmental budget development and adherence</li><li>Perform administrative duties aligned with program needs</li><li>Participate in staff meetings and program planning sessions</li><li>Transport clients as needed to support community integration (use of personal vehicle required)</li><li>Provide BBS supervision hours to clinical staff as applicable</li><li>Perform additional duties as assigned</li></ul>Recovery Requirements <ul><li>Provide the highest level of customer care</li><li>Identify and build on strengths of clients, staff, and communities</li><li>Support client recovery and wellness journeys</li><li>Promote a culture that values diversity and inclusion</li><li>Embrace continuous learning and professional development</li><li>Utilize evidence-based practices to ensure optimal outcomes</li><li>Utilize MORS and support clients in transitioning to lower levels of care</li></ul>Required Qualifications <ul><li>Master&rsquo;s degree in Social Work, Psychology, Counseling, or related field, or Ph.D./Psy.D. in Psychology from an accredited institution</li><li>Licensed as LCSW, MFT, or Clinical Psychologist eligible for independent practice (minimum two years preferred)</li><li>Minimum five years of experience in mental health care (inpatient/outpatient) with at least two years post-licensure</li><li>Direct clinical, case management, and group leadership experience</li><li>Knowledge of rehabilitation philosophy and behavioral health practices</li><li>Valid California driver&rsquo;s license and active auto insurance</li><li>Strong leadership, organizational, and interpersonal skills</li><li>Excellent written and verbal communication skills</li><li>Intermediate computer proficiency</li><li>Familiarity with Short Doyle preferred and First Aid Certification may be required</li><li>MAB Training preferred</li></ul>Compensation &amp; Benefits Full-time Employees: <ul><li>Paid vacation days (increase with tenure)</li><li>Separate sick leave that rolls over annually</li><li>Up to 10 paid holidays*</li><li>Medical, dental, and vision insurance options</li><li>DailyPay &ndash; access your earnings without waiting for payday*</li><li>Training, development, and continuing education opportunities</li></ul>All Employees: <ul><li>401(k)</li><li>Free licensure supervision</li><li>Employee Assistance Program (EAP)</li><li>Pet insurance</li><li>Perks @ Clarvida &ndash; national discounts on shopping, travel, Verizon, and entertainment</li><li>Mileage reimbursement*</li><li>Company cellphone</li></ul>(*Benefits may vary by state or county) Work Location California (On-site; not a remote position) Employment Type Full-time How to Apply If you are an experienced clinical leader passionate about driving high-quality behavioral health services, click &ldquo;Apply Now&rdquo; to join Clarvida as a Clinical Supervisor &ndash; Clinical Manager. About Clarvida Clarvida is a leader in behavioral health care, providing recovery-focused, community-based mental health and substance use services. The organization is committed to improving lives and communities while fostering a supportive and growth-oriented environment for employees. Learn more: http://www.clarvida.com/mission-vision-and-values/ See other opportunities: https://www.clarvida.com/working-at-clarvida Equal Opportunity Employer Clarvida is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic. Fraud Alert Clarvida never charges fees to apply. Official communication regarding job opportunities will only come from authorized @clarvida.com email addresses, notifications@jobvite.com, or verified LinkedIn profiles associated with Clarvida email accounts. Keywords Clinical Supervisor, Clinical Manager, Behavioral Health, Mental Health Services, Counseling, LCSW, MFT, Clinical Psychologist, Program Management, Healthcare Leadership, Case Management, Clarvida Careers

Clinical Manager

Telecare Corporation

<div>&ldquo;They made it easier for me to live, breathe, eat, and stay clean. Without them, I&rsquo;d be waiting somewhere, waiting for someone to give me a chance to live...&rdquo; - Client from Telecare 


What You Will Do to Change Lives

Under direct supervision, serves as a primary support and case manager for individuals with mental illness and other co-occurring disorders by assisting them to live as independently as possible in their chosen community. Case Manager III is distinguished from Case Manager II by the additional education, years of experience, and ability to proficiently perform the job functions and meet position standards. 


Shifts Available:

Full-Time | AM | Shifts: 6:00 AM - 2:30 PM | Days: Tuesday- Saturday

Full-Time | NOC | Shifts: 10:00 PM - 6:30 AM | Days: Tuesday - Saturday

Expected starting wage range is $22.17 - $27.08. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements. 


What You Bring to the Table (Must Have)
<ul>
<li>Bachelor&rsquo;s degree in Social Services or Human Services and (1) year of experience or High School Graduation or G.E.D. equivalent and four (4) years of direct services in Mental Health or community services; an Associate's degree may be substituted for two (2) year of experience.</li>
<li>Valid and current driver&rsquo;s license, and personal vehicle insurance with your name listed as a driver.</li>
<li>Willingness to use the company vehicle to drive clients to appointments and groups, etc.</li></ul> 


What&rsquo;s In It for You*
<ul>
<li>Paid Time Off: Eligible employees (20+ hours/week) earn PTO each pay period for vacation and personal needs, with pro-rated accrual for part-time schedules and annual carryover up to set caps.</li>
<li>Nine Paid Holidays &amp; Shift differentials for hourly staff (6% for PM Shift, 10% for Overnight Shift). Weekend Shift differentials for hourly staff (5% for Weekend AM Shift, 11% for Weekend PM Shift, 15% for Weekend Overnight Shift)</li>
<li>Free CEUs, free Supervision for BBS Associate License, coaching, and mentorship</li>
<li>Online University Tuition Discount and Company Scholarships</li>
<li>Medical, Vision, Dental Insurance, 401K, Employee Stock Ownership Plan</li>
<li>For more information visit: https://www.telecarecorp.com/benefits</li></ul> 


Join Our Compassionate Team

Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief systems.

Do you want to be a part of bridging the gap?

Help us continue to build a new, innovative program that is changing the way our community receives help while in an acute crisis.
 
Mobile Crisis Response Team (MCRT)
 
Passion, Mindset, and Innovation Set Us Apart
Telecare&rsquo;s behavioral health program is a 24/7, Mobile Crisis Response Team (MCRT) serving individuals of all ages experiencing mental health crisis. MCRT is creating an opportunity for Clinicians, Case Manager Master&rsquo;s, and Certified Peer Supports to intervene in a unique way that has never been done before in our system of care. This program collaborates and accepts referrals from County Access and Crisis Line (ACL) and law enforcement. MCRT will offer crisis triage and management, risk assessment, in-person intervention, and case management. 
Each team will respond to calls from the mobile crisis van to provide services directly in the field in San Joaquin County.&quot; 


EOE AA M/F/V/Disability
<ul><li>May vary by location and position type</li></ul>

Full Job Description will be provided if selected for an interview.

Case Manager, Case Management, Tasks, Experienced Level, Mental Health Worker

If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.</div>

Case Manager III - Mental Health 639

University of Texas Medical Branch

<div>The mission of Correctional Managed Care is to address the healthcare needs of underserved patient populations within the Texas Department of Criminal Justice (TDCJ) and the Texas Juvenile Justice Department (TJJD).
 
 
JOB SUMMARY: 
 
Responsible for providing mental health evaluation and therapeutic intervention to patients. Works under the supervision of a Psychologist, Mental Health Manager and/or Program Director.
 
 
ESSENTIAL JOB FUNCTIONS:<ul><li>
Contributes to the success of the UTMB Correctional Managed Care operation.</li><li>
Interviews, evaluates and diagnoses patients identified as having mental health needs.</li><li>
Provides individual and group psychotherapy and crisis intervention.</li><li>
Develops, implements and reviews Individual Treatment Plans.</li><li>
Assists with training and education of mental health, medical and other staff.</li><li>
Assists in the implementation of Quality Improvement/Quality Management (QI/QM) programs and the monitoring of compliance with required policies, procedures and standards.</li><li>
Provides routine consultation and communication with supervisor and/or attending psychiatric provider regarding the status of assigned patients.</li><li>
Completes clinically appropriate and timely documentation.</li><li>
Liaises with patient, patient families, on-site departments and community agencies to coordinate current treatment and/or facilitate aftercare services.</li><li>
Adheres to internal controls and reporting structure established for department.</li><li>
Performs related duties as required.</li></ul>
EQUIPMENT: 
 
Standard office equipment. 
 
WORK ENVIRONMENT: 
 
Located within the confines of a prison, jail or juvenile detention center. Security clearance is required; pre-employment drug testing is also required. 
REQUIRED EDUCATION/EXPERIENCE:<ul><li>
Master's degree in Counseling, Psychology, Social Work, or related field.</li><li>
Licensure or eligibility for licensure as a Professional Counselor, Psychological Associate, or Social Worker.</li></ul>
Salary is commensurate with years of relevant work experience. 
 
Equal Employment Opportunity 
UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a Federal Contractor, UTMB Health takes affirmative action to hire and advance protected veterans and individuals with disabilities.</div>

Mental Health Clinician (MHC) - Scott Unit

Neighborhood House Association

Career Opportunities with Neighborhood House Association
 
About NHA: 
The Neighborhood House Association is a non-profit organization. Head Start positions are funded in whole or in part by money provided through the State and Federal Government. Additionally, some Social Service Program positions may be funded in whole or in part through grant funds. Because positions and salaries may be funded through grants, and State and Federal funds ongoing employment will be contingent upon the continued receipt of these funds.
 
Our EEO Policy: 
Neighborhood House Association is an equal opportunity employer (Minorities/Females/Disabled/Veterans). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.
 
Benefits: 
Eligible employees receive the following benefits: 
<ul>
<li>15 Holidays Days</li>
<li>401(K) Retirement 6% Match</li>
<li>Paid Vacation and Sick Leave</li>
<li>Tuition Reimbursement up $2,500</li>
<li>2 Personal Days</li>
<li>Group Medical, Dental and Vision Insurance Agency-Paid Life Insurance and Long-Term Disability Insurance</li>
<li>Live Well Program</li>
<li>4 Paid Days Annual Bereavement (Note Total of 5 days of bereavement leave per loss)</li>
<li>Health and Dependent Care Flexible Spending Account (FSAs)</li>
<li>Voluntary Benefits: Life and AD&D Accident, Short-Term Disability, and Critical Illness Insurance</li>
<li>Free Employee Assistance Program (EAP)</li>
</ul>
**Medical and dental benefits are provided to regular employees who work a minimum of 30 hours per week.**
 
POSITION PURPOSE: 
Under direction and policy guidelines from the Supervising Director, and the General Manager of Programs and Clinics as needed, and related funding agencies, plans, organizes, directs and integrates Neighborhood House Association’s (NHA) Faith Based Wellness and Mental Health In-Reach Ministry, i.e., Project In-Reach Ministry; provides expert assistance and information to executive management and others regarding mental health and substance use-related matters; and performs related work as required.
 
EXAMPLES OF ESSENTIAL DUTIES: 
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
 
Responsible for the development and maintenance of a faith-based outreach and engagement program for incarcerated individuals age 18+ who live with a serious mental illness/co-occurring disorder as they prepare to exit the detention facility, including providing case management, outreaching and organizing the necessary community resources in order to support client’s transition out of the correctional facility, and individual counseling;
 
Ensure that specificities of faith-based component in contract can be met at all times including developing partnerships with churches and faith-based organizations and developing subcontracts as needed to meet program goals;
 
Perform subcontractor monitoring including documentation on a monthly basis;
 
Provide clinical oversight and guidance while adhering to the highest ethical standards;
 
Integrate faith-based subcontractors with team processes and procedures;
 
Respond to all inquiries in a timely manner;
 
Ensure that individuals connect and engage with the appropriate resources in the community; plans, organizes, controls, monitors, integrates and evaluates the work of NHA’s PIRM components;
 
Lead the field-based services that integrate mental health, substance use and recovery services, case management, individual counseling, and crisis intervention for TAY and adults in correctional facilities;
 
Conduct an assessment for substance use issues and/or potential mental health issues, domestic/community violence, physical/sexual/emotional abuse, and physical health needs;
 
Consultation and care coordination with integrated primary care, mental health and substance use treatment, correctional staff, and other community resources;
 
Supervise documentation, accuracy in program records, and quality improvement of all case files, including all program staff; review and discuss client cases with staff, provide support and direction regarding clients to staff in the areas of case management, outreach, as well as client and community engagement;
 
Enforce all Program Safety Policies and Procedures and ensure that clients, staff and program facility are safe at all times;
 
Maintain a good rapport, respect and communication with law enforcement or court officials, agency visitors, clients, staff, and community service agencies;
 
With staff and, at times, other NHA management staff, develop, implement and monitor long-term plans, goals and objectives focused on achieving NHA’s mission, program and funding agencies’ priorities;
 
Direct the development of and monitor performance against the annual program budget;
 
Manage and direct the development, implementation and evaluation of plans, policies, systems and procedures to achieve program goals, objectives and work standards;
 
Plan, organize, direct and evaluate the performance of staff;
 
Select and hire staff in accordance with NHA’s human resources rules and regulations;
 
Establish performance requirements and personal development targets; regularly monitor performance and provide coaching and guidance for performance improvement and development;
 
Take disciplinary action, up to and including termination, to address performance deficiencies, in accordance with NHA’s human resources rules and regulations and upper management’s guidance;
 
Provide and/or coordinate staff training and ensure that staff engages in other learning and development opportunities;
 
Develop, maintain, review and, as required, improve program policies, processes and/or procedures;
 
Assemble necessary resources to solve a broad range of programmatic and service delivery problems for the program;
 
Evaluate the PIRM Program to determine if the quality of services meet goals and objectives;
 
Monitor quality of care, caseload of staff, and number of clients and types of services delivered;
 
Make recommendations pertaining to changes to the design of the program;
 
Direct & coordinate subcontractor and vendor responsibilities; determine program’s subcontractor needs;
 
Monitor and evaluate subcontractor performance and compliance with the scope of work;
 
Manage consistently with the Philosophy, Mission, Goals and Values of the Neighborhood House Association;
 
Perform other administrative functions related to program management;
 
Initiate purchasing requests for supplies, repairs, etc.;
 
Prepare monthly and quarterly program reports;
 
Participate in County and Community committees and meetings on a regular basis;
 
Complete groups-such as PAG, Faith based, medical service groups;
 
Create Client incentive packages and monitor all flex fund and client activities spending
 
Assist in enhancing the two-year extension;
 
Supervise BA and MA level Social Workers; Supervise RN and/or LVN
 
Supervise additional staff added to the program due to the enhancement services;
 
All other related duties as assigned by the Supervising Director or the General Manager of Programs and Clinics.
 
DESIRED MINIMUM QUALIFICATIONS: 
Knowledge of: 
Principles and practices of management and supervision, including clinical supervision;
 
Human resources policies and procedures;
 
Principles and practices of program administration, including budgeting, fiscal management and the maintenance of appropriate records;
 
Therapeutic modalities, including theories, principles and techniques of group and individual counseling;
 
Organization and procedures of correctional facilities and the use of multi-disciplinary treatment teams;
 
Symptoms and behavior patterns of incarcerated participants;
 
Social, psychological and physical factors of mental, emotional, and substance use disorders;
 
Types of illicit drugs and behavior patterns associated with them;
 
Addictive behavior treatment methods;
 
Community resources;
 
Cultural and socio-economic issues relevant to providing appropriate mental health services to special population groups;
 
Motivational interviewing.
 
Ability to: 
Plan, direct and integrate case management services with community engagement;
 
Maintain clinical licensure at all times;
 
Exercise sound, expert independent judgment within general policy guidelines;
 
Operate a computer using word processing, spreadsheet and database software applications and operate other standard office equipment;
 
Work with the incarcerated population and correctional staff;
 
Understand, interpret, explain and apply local, state and federal law and regulations governing mental health programs and correctional facilities;
 
Analyze complex mental health program issues and problems, evaluate alternative solutions and develop sound conclusions, recommendations and courses of action;
 
Communicate clearly and concisely, both orally and in writing;
 
Exercise tact, objectivity, sensitivity, strategy and judgment in dealing with a variety of clients in a variety of situations;
 
Communicate effectively with people of various educational, socio-economic, and cultural backgrounds;
 
Establish and maintain effective working relationships with funding source representatives, other NHA management, representatives of community organizations and other staff;
 
Gather and analyze data and develop clear, concise and comprehensive technical reports, studies, correspondence and other written materials.
 
Experience and Training: 
A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from a Master’s or Doctorate Degree program from an accredited university in the field of social work, behavioral sciences, psychology or a related field, and four years of progressively responsible experience in a mental health setting, including two (2) years at a managerial level supervising counselors or case managers; or an equivalent combination of training and experience. Experience with motivational interviewing. Experience working with corrections and/or incarcerated adults in alcohol or other substance use treatment setting is required.
 
LICENSES, CERTIFICATES & SPECIAL REQUIREMENTS: 
A valid LCSW, LMFT, LPCC or licensed PhD issued by the state of California is required. Licensed mandatory; Good driving record; CPR/First Aid Certified. Must obtain and maintain a valid Criminal Background and Sheriff’s Department Clearance within the first 6 months of hire, Negative TB test results provided before hire. TB must be maintained every four (4) years. CPR/First Aid training required at hire and must be maintained every two (2) years.
 
PHYSICAL AND MENTAL DEMANDS: 
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Please note that this position is primarily field-based. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a field-based program; employee will provide services in correctional facilities, at community or social settings, or in clients’ homes when appropriate.
 
Physical Demands: 
While performing the duties of this job, the employee is regularly required to sit or stand for long periods; talk or hear, both in person and by telephone; use hands to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Position also requires transporting clients and going into the field for client and detention visits.
 
Mental Demands: 
While performing the duties of this job, employees are regularly required to use excellent written and oral communication skills; read and interpret data, information and documents; analyze and solve complex problems; observe and interpret complex situations; learn and apply new information or skills; perform work on multiple, concurrent tasks; work with constant interruptions and interact with NHA management, staff, clients, clients’ family members, funding agency representatives and others encountered in the course of work. The employee may have contact with verbally abusive and physically violent participants.
 
WORK ENVIRONMENT: 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee works in a field-based setting. Employee provides services in correctional facilities, at community or social settings, or in clients’ homes when appropriate.

PROGRAM DIRECTOR - PIRM

Richmond Area Multi-Services

<div>About the Company: Richmond Area Multi-Services (RAMS) is a private, non-profit mental health agency that is committed to advocating for and providing community based, consumer-guided services. RAMS offers behavioral health, social, vocational, and educational services that aim to meet the needs of the diverse communities in the City. Our agency is recognized by the local and national social service community as having expertise in providing culturally competent mental health services to the underserved, with expertise in working with the Asian &amp; Pacific Islander and Russian-speaking populations.
Program Overview:
At the forefront of the peer provider profession, RAMS Division of Peer-Based Services offers culturally responsive and trauma-informed peer counseling &amp; support, outreach, resource linkage, and education &amp; training throughout San Francisco. Peer providers are also engaged in workforce &amp; professional development activities and engage in behavioral health wellness promotion &amp; community engagement. RAMS programs uphold principles of wellness and recovery with an approach that is strengths-based and promotes a sense of empowerment, self-direction, and hope.
Job Summary:
Under the guidance of the RAMS Chief Operating Officer, this position will play a vital role in agency-wide planning, coordinating, and monitoring the effectiveness of clinical care and services based on quality outcomes, effectiveness, and client centeredness with a particular focus on the RAMS Division of Peer-Based Services. This position combines clinical expertise with the skills to lead continuous quality improvement activities &amp; projects and contribute towards a culture of seamless and high quality service delivery by programs in the community.
Primary Responsibilities Include:<div><ul><li>
Facilitate quality assurance and improvement activities through auditing, data collection, research, analysis, and evaluation of programs</li><li>
Conduct client/participant record documentation reviews using EHR systems (e.g., Salesforce, Epic) to ensure compliance with regulatory and quality of care standards (e.g. Medi-Cal, Medicare, CARF, etc.); provide feedback to providers; prepare reports</li><li>
Effectively collaborate with management and staff in preparing for monitoring reviews, audits, and accreditation visits</li><li>
Assist RAMS staff members with navigating the credentialing process and electronic health record onboarding, interfacing as needed with staff members, program leadership, and Dept. of Public Health.</li><li>
Prepare written reports and communicate outcomes in a meaningful way to stakeholders</li><li>
Use technical aptitude to perform data analysis using various databases and spreadsheets</li><li>
Gather and analyze staff, provider, and clinical information from a variety of internal and external sources to identify trends, variances, and areas for improvement for effective program operations and workflow</li><li>
Identify, design, and support collaborative implementation of processes and clinical care, based on best- and evidence-based practices, regulatory and accrediting agency requirements, and monitoring of high risk and/or high volume processes</li><li>
Assist in further developing policies and procedures</li><li>
Excellent interpersonal skills and communication to facilitate positive working relationships and achieve desired outcomes</li><li>
Provide consultation and training in areas of compliance and privacy/HIPAA</li><li>
Represent and actively participate in stakeholder meetings, collaborative meetings with other community-based providers, conferences, and advocacy opportunities</li></ul></div>
Required Qualifications:<div><ul><li>
Doctorate and/or Masters degree in Psychology, Marriage &amp; Family Therapy, Counseling, Social Work, or other related disciplines from an accredited institution</li><li>
Valid clinical licensure in California (e.g., Psychologist, MFT, LCSW, LPCC)</li><li>
Two or more years of post-license experience or five or more years of experience in serving as an administrator, supervisor, and/or clinician of behavioral health services (Medi-Cal)</li><li>
Demonstrated experience with quality assurance, compliance and regulatory oversight of social service programs, mental health systems highly preferred</li><li>
At least one year of direct supervisory experience and knowledge of how to support a highly diverse workforce</li><li>
Must have a high level of attention to detail, excellent writing skills and a deep understanding of interpreting data &amp; summarizing results</li><li>
Must be highly organized and meet deadlines and project expectations</li></ul></div>
Other Preferred Qualifications:<div><ul><li>
Familiarity with San Francisco community services &ndash; SF Department of Public Health (Behavioral Health Services), SF Department of Human Services, California Department of Rehabilitation, etc. &ndash; including philosophy of care, levels of care for clinical services, and the delivery of such services, highly preferred</li><li>
Familiarity with the San Francisco community resources/services (may include health, mental health, substance abuse, vocational, housing, etc.), highly preferred</li><li>
Strong commitment to the philosophy, goals, &amp; mission of RAMS in providing community-based, culturally competent, and consumer-guided mental health services to the community</li><li>
Commitment to engaging in professional development activities such as trainings, continuing education seminars, case conferences, and reviewing up-to-date material, etc., as related to treatment strategies for the population of RAMS</li><li>
Strong interpersonal skills and ability to work effectively, function independently, and interact professionally with a diverse, multi-cultural, and interdisciplinary staff of all levels</li><li>
Ability to provide bilingual &amp; culturally competent services in Cantonese, Spanish, Tagalog, Vietnamese, or Russian, preferred, which reflect the populations served by RAMS</li></ul></div></div>

Quality Improvement Manager

Helen Farabee Centers

<div>Under the supervision of the Center Manager, this position is responsible for the delivery of clinical services and community supports to persons with severe and persistent behavioral health illness, as defined by the state authority, The Department of State Health Services (DSHS). Services are to be provided according to the Texas Resiliency and Recovery Model, and must conform to the Performance Contract, Community Service Standards, and Helen Farabee Centers&rsquo; policy and procedures, and Medicaid standards.
Responsibilities include, but are not limited to:
The incumbent assists consumers in making informed choices educating them on community resources and assist with accessing services. The incumbent schedules uniform assessments and updates treatment plans in accordance to consumer need. This position will be required to serve on-call after regular business hours, for which compensation is provided. The incumbent must provide face-to-face assessment and crisis intervention services to any person requesting help or presenting a crisis at any time. Teamwork, initiative and positive example in work habits are expected at all times. Provides consultation and support to fellow staff as needed. This position requires an aptitude for working with severely mentally ill, often impoverished people; and for seeing this work as a clinical specialty in which we take great pride. The incumbent should have knowledge and skills in assessment, diagnostics, treatment planning, and community support services for children, adults, and geriatric persons with behavioral health; as well as knowledge of psychotherapeutic medications and basic casework skills. This position provides assistance keeping unassigned caseloads up to date and/or assistance to caseworkers with assigned caseloads as needed. The incumbent is accountable to the Center Manager. HFC incorporates principles of trauma-informed care throughout the agency, emphasizing cultural sensitivity and a safe and respectful environment for all individuals served and staff. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Reassignment is a condition of employment that may occur at the employer&rsquo;s discretion. Your work location and hours could change based on program needs.
Education, Training, and Experience
Bachelor&rsquo;s degree from accredited college or university with major in social, behavioral or human services field. Licensure is not required. Experience with Severe and Persistent Mental illness is preferred but not required.
Must have valid driver&rsquo;s license and be insurable to drive Center vehicles. Must pass and maintain all Center mandate trainings and all trainings required for certification.
Knowledge, Skills, and Abilities<ul><li>
Ability to read and proof correspondence, reports and computer printouts manually, etc.
</li><li>Good spelling and grammar skills.
</li><li>Ability to write progress notes according to standard, assessments, brief mental status exams, memos, letters, various complex reports and miscellaneous other documents with acceptable spelling and grammar.
</li><li>Ability to relate verbal instructions, communicate in a courteous and effective fashion with co-workers, consumers and families, agencies and the public.
</li><li>Display a customer service orientation; at all times treating customers as equals and partners.
</li><li>Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office) familiarity with CARE.</li></ul></div>

Adult Mental Health Case Manager SP 3/4 (078)

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