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merchandiser team leader

Napco National

<p>1. Job Summary:</p><p>Responsible of sales, collection and growth for specific area/customers as assigned by management.</p><p>2. Job Responsibilities &amp; Tasks Duties include but are not limited to</p><p>&#61623; To sell the widest range of company&rsquo;s products to his assigned customers and provide feedback of any competition activity within his area.</p><p>&#61623; Ensure proper implementation of planogram.</p><p>&#61623; Issue special order requests upon need .</p><p>&#61623; Collect the invoices according to company&rsquo;s aging policy.</p><p>&#61623; Prepare all needed documents for the call cycle or business review, before going to the market.</p><p>&#61623; Detect and report new customers in his area to the team leader.</p><p>&#61623; Sell all potential customers.</p><p>&#61623; Handle customer complaints and report them to the sales team leader.</p><p>&#61623; Present customer orders to the team leader and the daily collection for the distributor or accountant.</p><p>&#61623; Issue return forms for defected products if available and get approval from his superior before actual return.</p><p>&#61623; Reports to the team leader any problem / objection that occurred and he could not handle.</p><p>&#61623; Review on quarterly basis customer account reconciliation and get customer signature/approval.</p><p>&#61623; Perform inventory check for every visit covering warehouses and shelves.</p><p>3. Job Dynamics &amp; Interfaces:</p><p>3.1 Internal:</p><p>STL, SSTL, Sales Representative, Marketing, CSD, Accounts.</p><p>3.2 External:</p><p>Clients.</p><p>4. Required Job Qualifications &amp; Competencies:</p><p>4.1 Education &amp; Experience</p><p>&#61623; Minimum High School degree.</p><p>&#61623; A minimum of 1 to 2 years&rsquo; experience in similar and related field.</p><p>Job Types: Full-time, Permanent</p><p>Pay: KD600.000 - KD700.000 per month</p><p>Experience:</p><ul><li>Sales coops: 1 year (Preferred)</li></ul>

Merchandiser Team Leader

Alghanim INDUSTRIES

<b>Date:</b> 20 Nov 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>The Jr. Credit Salesman is a preparation stage to the Merchandiser and Van Sales representative to assume the role of a Credit Salesman in 1 or 2 years.
<br><br>
Handles up to 3 retail outlets, assisting the Credit Salesman to ensure that retail outlets have sufficient stock cover in store for all our Category lines in distribution, processing orders for the assigned outlets and follow up on delivery.
<br><br>
Facilitate efficient sell-in of central and local promotions and assist Merchandisers to secure space for promotional plans.
<br><br>
Assist the Credit Salesman to ensure the implementation of the activity plan and Point of Sale implementation in store.
<br><br>
Job Responsibilities
<br><ul>
<li>Achieving Value and Volume targets as set from month to month.</li>
<li>Managing spend in trade in coordination with the Sales Supervisor and Credit Salesman for the assigned outlets.</li>
<li>Manage product freshness through efficient store ordering, and stock rotation (with the help of Merchandisers).</li>
<li>Ensuring and Tracking On shelf availability and display for all our lines in distribution by category, according to agreed availability plan and Planogram, through a process of efficient store ordering, and implementation through Merchandisers</li>
<li>Implementing Central and local activity efficiently through efficient sell in</li>
<li>100% contractual implementation and reporting any deviations/exceptions</li>
<li>Efficient usage of Point of Sale Material in each of the categories, as negotiated with the Store and implemented through the Merchandisers.</li>
<li>Ensuring MF/GTRC asset integrity at store level, including maintenance follow up.</li>
<li>Limit spend on Freshness through efficient store ordering, stock rotation, freshness actions in advance and reporting of any exceptions</li>
<li>Coordinating with Merchandisers to ensure all GRVs for any freshness actions are processed within 2 weeks from date of actioning.</li>
<li>Optimally reduce and eliminate write-offs (0%)</li>
<li>Achieve optimum sales phasing during the month (15-40-70-100).</li>
<li>Reporting to management on critical control measures as agreed/communicated.</li>
</ul>
Candidate Requirements
<br><ul>
<li>2 years’ relevant experience in FMCG</li>
<li>Effective communication skills</li>
<li>Good customer services skills</li>
<li>Team players and result oriented</li>
<li>Reliable, honest, Integrity and trust</li>
<li>Initiative and follow up</li>
<li>Diploma OR Bachelor’s Degree</li>
</ul>
Education

Jr. Credit Salesman

DHL Express

<div>
 <strong>
  Job Title: Customer Enquiry Manager
  <br/>
  <br/>
 </strong>
 <strong>
  Location:
 </strong>
 Kuwait
 <br/>
 <br/>
 <strong>
  Reports to:
 </strong>
 Senior Manager Customer Service
 <br/>
 <br/>
 <strong>
  Role Purpose
  <br/>
  <br/>
 </strong>
 The Customer Enquiry Manager is the key point of contact for managing and enhancing the customer experience. This role ensures that all customer inquiries are handled promptly, professionally, and with a focus on delivering exceptional service. The position requires a proactive leader who can drive process improvements, manage a team, and maintain high standards of customer satisfaction.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and Manage the Enquiry Team: Oversee daily operations, coach and develop team members, and ensure service excellence.
  </li>
  <li>
   Customer Experience Champion: Ensure inquiries are resolved efficiently and empathetically, maintaining a positive brand image.
  </li>
  <li>
   Performance Monitoring: Track KPIs such as response time, resolution rate, and customer satisfaction scores; implement improvement plans where needed.
  </li>
  <li>
   Process Optimization: Identify gaps in enquiry handling processes and introduce innovative solutions to enhance efficiency and quality.
  </li>
  <li>
   Stakeholder Collaboration: Work closely with Sales, Operations, and Customer Service teams to ensure seamless communication and resolution of customer issues.
  </li>
  <li>
   Reporting &amp; Insights: Prepare regular reports on enquiry trends, root causes, and customer feedback to inform strategic decisions.
  </li>
  <li>
   Compliance &amp; Standards: Ensure adherence to company policies, service level agreements, and regulatory requirements.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We&rsquo;re Looking For
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Typically, a bachelor&rsquo;s degree in business administration or equivalent.
  </li>
  <li>
   An experience of 3-5 years supervising or managing a call center and/or customer service environment. Preferably at a large organization.
  </li>
  <li>
   Strong leadership and people management skills.
  </li>
  <li>
   Excellent communication and problem-solving abilities.
  </li>
  <li>
   Customer-centric mindset with a passion for delivering outstanding service.
  </li>
  <li>
   Ability to analyze data and drive continuous improvement.
  </li>
  <li>
   Experience in customer service or enquiry management roles (preferably in logistics or related industries).
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us?
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be part of a global leader in logistics with a strong reputation for innovation and customer focus.
  </li>
  <li>
   Opportunity to shape the customer experience strategy and make a real impact.
  </li>
  <li>
   Work in a dynamic, collaborative environment that values growth and development.
  </li>
  <li>
   Competitive salary, benefits, and career progression opportunities.
  </li>
 </ul>
</div>


Customer Enquiry Manager

<div><p><b>Job Title: Customer Enquiry Manager</b></p><p><b>
Location:</b> Kuwait<br>
<b>Reports to:</b> Senior Manager Customer Service</p><p></p><p><b>
Role Purpose</b></p><p>
The Customer Enquiry Manager is the key point of contact for managing and enhancing the customer experience. This role ensures that all customer inquiries are handled promptly, professionally, and with a focus on delivering exceptional service. The position requires a proactive leader who can drive process improvements, manage a team, and maintain high standards of customer satisfaction.</p><p></p><p><b>
Key Responsibilities</b></p><ul><li><b>
Lead and Manage the Enquiry Team:</b> Oversee daily operations, coach and develop team members, and ensure service excellence.</li><li><b>
Customer Experience Champion:</b> Ensure inquiries are resolved efficiently and empathetically, maintaining a positive brand image.</li><li><b>
Performance Monitoring:</b> Track KPIs such as response time, resolution rate, and customer satisfaction scores; implement improvement plans where needed.</li><li><b>
Process Optimization:</b> Identify gaps in enquiry handling processes and introduce innovative solutions to enhance efficiency and quality.</li><li><b>
Stakeholder Collaboration:</b> Work closely with Sales, Operations, and Customer Service teams to ensure seamless communication and resolution of customer issues.</li><li><b>
Reporting &amp; Insights:</b> Prepare regular reports on enquiry trends, root causes, and customer feedback to inform strategic decisions.</li><li><b>
Compliance &amp; Standards:</b> Ensure adherence to company policies, service level agreements, and regulatory requirements.</li></ul><p></p><p><b>
What We&rsquo;re Looking For</b></p><ul><li>
Typically, a bachelor&rsquo;s degree in business administration or equivalent.</li><li>
An experience of 3-5 years supervising or managing a call center and/or customer service environment. Preferably at a large organization.</li><li>
Strong leadership and people management skills.</li><li>
Excellent communication and problem-solving abilities.</li><li>
Customer-centric mindset with a passion for delivering outstanding service.</li><li>
Ability to analyze data and drive continuous improvement.</li><li>
Experience in customer service or enquiry management roles (preferably in logistics or related industries).</li></ul><p></p><p><b>
Why Join Us?</b></p><ul><li>
Be part of a <b>global leader in logistics</b> with a strong reputation for innovation and customer focus.</li><li>
Opportunity to <b>shape the customer experience strategy</b> and make a real impact.</li><li>
Work in a <b>dynamic, collaborative environment</b> that values growth and development.</li><li>
Competitive salary, benefits, and career progression opportunities.</li></ul></div>

Trane Technologies

<div>
 At Trane TechnologiesTM and through our businesses including Trane&reg; and Thermo King&reg;, we create innovative climate solutions for buildings, homes, and transportation that challenge what&rsquo;s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
 <br/>
 <br/>
 <strong>
  Job Summary：
  <br/>
  <br/>
 </strong>
 Functions as Service Business Leader. Responsible for the administration, implementation, and management of the services sales and fulfillment processes in its goal of operational excellence. Responsible for the performance of the Service area and is accountable for the strategy and achievement of specific business objectives.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for driving the services business from both sales and fulfillment front for the Kuwait region.
  </li>
  <li>
   Drive market coverage through sales teams, monitor quotation pipeline and address customer needs
  </li>
  <li>
   Ensures quality standards of all service operation processes and functions required for execution of work and customer satisfaction.
  </li>
  <li>
   Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees
  </li>
  <li>
   Responsible for achieving mission objectives regarding sales, profit, and management of resources such as backlog analysis, Work in Progress (WIP), overhead management, local inventory management, etc.
  </li>
  <li>
   As a member of the leadership team, responsible for participating in annual operating plan preparation.
  </li>
  <li>
   Monitor, measure, and modify process and process measurements to effectively and efficiently meet customer needs and business objectives.
  </li>
  <li>
   Develop and implement new service products following the market environment, demand and technology evolution.
  </li>
  <li>
   Manage the fulfillment teams, both back end and front end.
  </li>
  <li>
   Works with HVAC Fulfillment leader and Technician supervisors to establish required skill sets, talents, and capabilities.
  </li>
  <li>
   Monitor and drive training programs and service engineers &amp; technicians career development.
  </li>
  <li>
   Works as liaison between business unit/corporate and service team to resolve issues.
  </li>
  <li>
   Interacts with sales to ensure smooth hand off of projects from the sales process.
  </li>
  <li>
   Drive the resolution of the in warranty issues to satisfy the customer and protect the Company interest.
  </li>
  <li>
   Conducts performance appraisals in line with service/sales/supervisory personnel to recommend raises, promotions, training, and disciplinary actions.
  </li>
  <li>
   Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals.
  </li>
  <li>
   Maintains quality standards by ensuring effective supervision and inspection job sites.
  </li>
  <li>
   Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and staff as needed.
  </li>
  <li>
   Responsible for internal communications flow between service personnel and leadership team.
  </li>
  <li>
   Responsible for maintaining organization&rsquo;s expertise of Trane and competitor&rsquo;s products, product design, and requirements for installation as well as working knowledge of HVAC principles to support solutions-based business strategy.
  </li>
  <li>
   Reviews project measurements and monitors projects through completion.
  </li>
  <li>
   Responsible for administering safety and environmental program in the service area.
  </li>
  <li>
   Flexibility to work outside normal working hours and weekends, as required.
  </li>
  <li>
   Drive the service excellence to be a local market leader.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in mechanical engineering is preferred.
  </li>
  <li>
   A minimum of + 5 years of experience in leading and managing teams, showcasing ability to guide and inspire team members toward achieving exceptional results.
  </li>
  <li>
   + 5 years of proven experience in P&amp;L Management, highlighting expertise in effectively driving financial performance and strategic decision-making.
  </li>
  <li>
   Demonstrate strong time management skills, efficiently juggling tasks, and priorities to consistently meet deadlines and achieve stream objectives.
  </li>
  <li>
   Previous experience in a similar position in the HVAC industry is a must, Rental &amp; Energy Services experience is a plus
  </li>
  <li>
   Previous experience in managing sales team, fulfillment personnel. Experience in managing managers is a plus.
  </li>
  <li>
   The successful candidate will be able to demonstrate excellent communication, presentation, and problem-solving skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Competencies
  <br/>
  <br/>
 </strong>
 We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
</div>


Services Leader

Microsoft

<div><b>Overview</b><p><br>
Drives sales growth through mid- to long-term account or business planning. Guides segment leads or partners, or collaborates with peers to develop segment strategy for segmentation, territory planning, and quota setting. As primary orchestrator of the Account/Portfolio Partner Business Plan, activates sponsorship within segment leaders. Defines and drives a predictable rhythm of the connection (ROC) in collaboration with peers and/or leadership. Guides sales teams/leadership on sales motions/strategies for opportunity management as a subject matter expert. Coaches and builds relationships with sales leaders on executing key priorities. Drives awareness and clarity of Corporate or TimeZone programs. Leads optimization and improvement in sales team processes and capabilities across the organization. Identifies trends on sales challenges or blockers. Leads innovations in analytics on key revenue drivers. Drives sales process discipline, adherence to standards and excellence in execution, or pipeline health in collaboration with sales leaders. Integrates the feedback to guide engineer/partner teams on improving tools. Supports segment leader capacity as a senior leader.</p><b><br>
Responsibilities</b><br>
<div><div><div>
Business Partnership and Support</div><div><div>
As primary orchestrator of the Account/Portfolio Partner Business Plan, activates sponsorship within segment leaders. Coaches managers and sellers on account/portfolio/partner business planning fundamentals, habits, and plan quality. Drives reinforcement and review of quality plans across region(s).</div></div><div><div>
Guides sales teams/leadership on sales motions/strategies for opportunity management (e.g., up-sell, cross-sell, renewal, recapture) as a subject matter expert. Clarifies accountabilities and operationalizes the prioritized sales plays and industry solutions. Guides sales teams/leadership to generate new business and accelerates the closing of existing opportunities.</div></div><div><div>
Drives sales growth through mid to long term account or business planning. Analyzes the outlook and generates business insights to benchmark performance and/or define sales/ organizational/partner strategies. Contributes to integrating strategy components (e.g., programs, blueprints), cascading, aligning, and executing the defined strategy across region(s).</div></div><div><div>
Defines and drives a predictable rhythm of the connection (RoC) in collaboration with peers and/or leadership. Leads end-to-end RoC activities to enforce great discipline and ensure quality outcome delivery. Provides in-depth business insights and recommendations to effect positive changes. Leads efforts and coaches less experienced team members to streamline and improve the RoC cadence across region(s).</div></div><div><div>
Guides segment leads or partners, or collaborates with peers to develop segment strategy for segmentation, territory planning, and quota setting. Shares feedback on proposed segmentation changes based on local business knowledge. Aligns with Business and Sales Operations (BSO) on quota distribution strategy and timeline for the Area. Leverages segment expertise to review on judgment/adjustments prior to quota decisions. Participates in sales leader and manager briefings to share quotas and rationale where needed.</div></div></div><div><div>
</div><div>
Driving Sales Process Discipline</div><div><div>
Drives sales process discipline, adherence to standards and excellence in execution, or pipeline health in collaboration with sales managers. Holds sales managers accountable for account plan quality and completeness. Helps ensure consistency and excellence in the sales process across the segment(s)/region(s). Shares best practices and provides thought leadership across teams.</div></div><div><div>
Leads analytics on key revenue drivers (e.g. by channel, by product, by geo) and generates data-based insights. Leverages and develops reporting and analytical capabilities to generate data-based insights and enable visibility into revenue and forecast for sellers, sales managers and leaders, or partners.</div></div><div><div>
Acts as a subject matter expert to convey the value of tools and drive the effective and rigorous usage of common and/or new processes and tools developed for the wider business to improve internal and external communications and engagements. Owns consolidated input from the supported area into the feedback loop. Leverages the feedback to influence engineer/partner teams on improving tools.</div></div></div><div><div>
</div><div>
Sales Coaching for Growth and Transformation</div><div><div>
Drives optimization and improvement in sales team processes and capabilities across the region(s). Assesses and anticipates customer/partner needs and applies or develops methodologies and resources to transform seller capabilities, sales processes, and/or partner engagement processes. Models transformation to a coaching culture.</div></div><div><div>
Coaches and builds relationships with sales managers on executing key priorities. Identifies where coaching may be needed based on data-driven insights. Influences sales managers to become more effective coaches to their teams. Guides sales managers to achieve increased individual and team capability, employee satisfaction, and collaborative selling efforts. May coach and guide large deal pursuit.</div></div><div><div>
Partners with Area Transformation Leads, Area Capability Leads, and Business and Sales Operations (BSO) to remove sales roadblocks, drive utilizations of investment, increase customer/partner-facing time, and enhance seller/partner capability and effectiveness. Shares insights and influences sales managers' strategies to anticipate and mitigate risks. Integrates feedback on sales challenges or blockers. Guides relevant teams to develop actions based on the feedback.</div></div><div><div>
Drives awareness and clarity of Corporate or TimeZone programs. Intakes and drives the adoption of plans to create new habits among sales teams or partners.</div></div></div><div><div>
</div><div>
Supporting Executive Capacity</div><div><div>
Supports segment leader capacity as a senior leader. Advises on and contributes to various aspects of business management (e.g., employee engagement, resource allocation, change management, building high-performing teams) in collaboration with leadership and cross-functional teams. Represents the segment as an internal advocate and an extension of the segment leadership.</div></div></div></div><br>
<div></div>
<b>
Qualifications</b><br>
<div>
Required/minimum qualifications<div>
8+ years experience with active participation in sales, sales operations/management, account management, program management, business development, marketing, consulting, or a related field OR equivalent experience.</div><div>
5+ years of experience using data to drive business outcomes or inform business decisions.</div><div>
5+ years of experience managing relationships with stakeholders, clients, and/or customers.</div><div>
Additional or preferred qualifications<div>
Bachelor's Degree in a related field.</div><div>
5+ years managing projects, including planning, managing timelines, and tracking progress, and/or change management experience.</div></div></div><br>
<div></div>
<br>
<p>This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.</p><p></p><p><br>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about <b>requesting accommodations.</b></p></div>

Sales Excellence

Grand Hyatt Kuwait City

<div><div><p>Summary</p><p></p><div><p><br>
As an Assistant Restaurant Manager, you will be responsible to assist the Senior Restaurant Manager in managing the restaurant as an independent profit center by managing the daily operations of the restaurant ensuring compliance with company standards in all areas of operation and delivering the highest quality products and services to each customer.</p></div></div><p></p><div><p><br>
Qualifications</p><div><p>
A potential candidate will ideally:</p>
<ul><li>Have a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.</li>
<li>Minimum 2 years work experience as Assistant Outlet Manager or Team Leader/Captain in a hotel or large restaurant with good standards.</li>
</ul>
<p><b>Please note that due to government restrictions, candidates who are currently residing in Kuwait on a transferable work visa will only be considered.</b></p></div></div></div>

ASSISTANT RESTAURANT MANAGER

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