monitoring analyst

VAM SYSTEMS

<div><b>Job Description</b><p><br>
VAM Systems is currently looking for Fraud Monitoring Analyst(Risk Management) for our Bahrain operations with the following skillsets &amp; terms and conditions:</p><p>
 Experience : 0-2 Years</p><p></p><p><br>
Education</p><p>
 Accounting/ Banking &amp; finance/ Economic/ Fraud/ etc</p><p>
 Job responsibilities</p><p>
Monitor constantly customer&rsquo;s transactional records to identify unauthorized transactions and fraudulent accounts based on the alerts generated in the fraud management system.<br>
Action Alerts on assigned queue as per service level agreement to reduce potential losses.<br>
Handle/ Resolve incoming fraud reporting from customer as per service level agreement to reduce potential losses.<br>
understanding on various fraud type &amp; Responsibility of taking up role in Fraud Monitoring<br>
ability to communicate in Arabic and English with customer &amp; Fraud Risk Management on the Fraud findings.<br>
willingness to work 24/7 shift role<br>
<br>
Terms and conditions</p><p>
Joining time frame: (15 - 30 days)</p></div>

Fraud Monitoring Analyst(Risk Management) - Banking

Tech Pinacle Innovation Pvt Ltd

<p><b>ob Title:</b> FetalLink Analyst &ndash; OB &amp; NICU Systems</p><p><b>Role Overview</b></p><p>The FetalLink Analyst is responsible for supporting and optimizing obstetrics (OB) workflows, fetal monitoring systems, and NICU integrations within the FetalLink platform. This role ensures accurate real-time fetal monitoring, seamless data integration with the EHR, and effective clinical documentation across Labor &amp; Delivery (L&amp;D) and Neonatal Intensive Care Unit (NICU) environments.</p><p>The ideal candidate has strong experience in OB clinical workflows, electronic fetal monitoring systems, and neonatal data management.</p><p><b>Key Responsibilities</b></p><p><b>OB Workflow Management</b></p><ul><li>Support and optimize Labor &amp; Delivery workflows including:</li><li>Patient admission and triage</li><li>Intrapartum documentation</li><li>Delivery documentation</li><li>Postpartum charting</li><li>Configure OB-specific documentation templates and clinical forms.</li><li>Support provider and nursing workflows for labor progression tracking.</li><li>Ensure accurate integration of fetal monitoring data into patient records.</li></ul><p><b>Fetal Monitoring &amp; Real-Time Data Integration</b></p><ul><li>Configure and support electronic fetal monitoring (EFM) systems.</li><li>Validate real-time transmission of:</li><li>Fetal heart rate (FHR)</li><li>Uterine contractions</li><li>Maternal vital signs</li><li>Troubleshoot device connectivity and waveform capture issues.</li><li>Support central monitoring stations and remote viewing capabilities.</li><li>Collaborate with biomedical teams for device troubleshooting and maintenance.</li></ul><p><b>NICU Workflow Support</b></p><ul><li>Support newborn admission and NICU documentation workflows.</li><li>Ensure seamless data transition from L&amp;D to NICU systems.</li><li>Configure neonatal assessments, growth charts, and clinical documentation templates.</li><li>Support integration with neonatal monitoring systems and bedside devices.</li></ul><p><b>System Configuration &amp; Optimization</b></p><ul><li>Maintain clinical build including:</li><li>OB documentation templates</li><li>Alert thresholds</li><li>Monitoring parameters</li><li>Order sets and protocols</li><li>Support testing and validation during upgrades and new implementations.</li><li>Optimize workflows to reduce manual documentation and improve patient safety.</li></ul><p><b>Production Support &amp; Incident Management</b></p><ul><li>Provide Level 2/3 application support for OB and NICU systems.</li><li>Perform root cause analysis for monitoring discrepancies or data gaps.</li><li>Participate in on-call support for critical care and labor units.</li><li>Ensure SLA compliance and minimal downtime for mission-critical systems.</li></ul><p><b>Compliance &amp; Patient Safety</b></p><ul><li>Ensure documentation meets regulatory and accreditation standards.</li><li>Support quality improvement initiatives related to maternal and neonatal outcomes.</li><li>Maintain audit readiness and system validation documentation.</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Nursing, Healthcare Informatics, Biomedical Engineering, or related field (or equivalent experience).</li><li>4+ years of experience supporting OB or fetal monitoring systems.</li><li>Strong understanding of Labor &amp; Delivery and NICU workflows.</li><li>Experience with real-time monitoring and clinical documentation systems.</li><li>Ability to troubleshoot medical device integration issues.</li><li>Strong analytical and communication skills.</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Clinical background in OB nursing or NICU (preferred).</li><li>Experience integrating fetal monitoring with enterprise EHR systems.</li><li>Familiarity with central monitoring architecture and biomedical systems.</li><li>Experience in multi-hospital or high-acuity environments.</li></ul><p><b>Key Competencies</b></p><ul><li>OB &amp; Labor Workflow Optimization</li><li>Fetal Monitoring Systems Support</li><li>NICU Documentation &amp; Integration</li><li>Real-Time Clinical Data Management</li><li>Patient Safety &amp; Compliance</li><li>Device Troubleshooting</li><li>Incident &amp; Change Management</li><li>Cross-Functional Collaboration</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: ₹239,281.03 - ₹982,224.09 per year</p><p>Work Location: Hybrid remote in Noida</p>

FetalLink Analyst

Research and Development Solutions

<div><div><div><div><b>Posted date</b></div> <div>9th February, 2026</div> <div><b>Last date to apply</b></div> <div>28th February, 2026</div>
</div><br>
<div><div><b>Country</b></div> <div>Pakistan</div> <div><b>Locations</b></div> <div>Islamabad</div>
</div><br>
<div><div><b>Category</b></div> <div>Development Sector
</div></div><br>
<div><div><b>Type</b></div> <div>Full Time</div> <div><b>Position</b></div> <div>1</div>
</div><br>
<div><div><b>Experience</b></div> <div>3 years</div></div></div></div>
<br><p></p><div><p><b>Job Description: Senior Monitoring and Performance Analyst</b></p>
<p><b>
Project:</b> Primary Healthcare Doorstep Delivery Model (PHC-DSDP)<br>
<b>Location:</b> Islamabad, Pakistan (Office-based with occasional field visits)<br>
<b>Reports To:</b> UIL Team Lead</p>
<p><b>
About the Project</b></p>
<p>
The PHC Doorstep Delivery Model (PHC-DSDP) is an 18-month implementation serving approximately 450,000 people across 64,000+ households in urban slum populations of Karachi and Rawalpindi. The program is a partnership between Urban Impact Laboratory (UIL), Akhter Hameed Khan Foundation (AHKF, implementation partner), and Research and Development Solutions (RADS).</p>
<p>
The program deploys 185 Aapis (female community health workers) and 31 Rahbars (male community health workers) to deliver healthcare services across six health conditions: hypertension, diabetes, child malnutrition, immunization, maternal health, and family planning.</p>
<p><b>
Role Overview</b></p>
<p>
The Senior Monitoring and Performance Analyst serves as UIL independent monitoring vertical, acting as the off-ground unbiased reviewer, and third-party monitoring wing for the PHC-DSDP project. This role has direct authority to mandate corrective protocols to the implementation team and halt field operations in case of severe protocol breaches.</p>
<p><b>
This is not a traditional M&amp;E role.</b> We're not looking for someone who produces standard indicator reports and Excel tables. We need a <b>systems thinker</b> who can:</p>
<ul>
<li>Design accountability mechanisms that catch issues before they cascade</li>
<li>Spot patterns in data that others miss and ask &quot;why?&quot; repeatedly</li>
<li>Build monitoring frameworks that adapt to ground realities, not just measure outputs</li>
<li>Translate messy field data into actionable intelligence for decision-makers</li>
<li>Think creatively about what additional data visuals are needed and how they should work</li>
</ul>
<p>You will analyze multi-layered program data (household registration, follow-up visits, referrals, health outcomes, workforce performance), identify trends and risks, mandate corrective actions, and ensure nothing falls through the cracks across AHKF's 216-person implementation team.</p>
<p><b>
Key Responsibilities</b></p>
<p><b>
1. Program Monitoring &amp; Accountability (40%)</b></p>
<ul>
<li>Establish and maintain independent monitoring systems for all implementation activities across AHKF's 185 Aapis, 31 Rahbars, cluster leads, M&amp;E officers, and project coordinators</li>
<li>Monitor the 6-visit daily workflow model, tracking visit completion rates, follow-up intensity (target: 3.49 visits per household per month), and dropout patterns</li>
<li>Audit data quality on: complete household registration (all family members registered), condition-based follow-ups, referral completion rates (both digital and paper systems), and health outcome data across six conditions</li>
<li>Monitor triple-loop compliance protocols: automated alerts, cluster lead interventions, and escalation to management</li>
<li>Track &quot;conversion over coverage&quot; metrics: depth of engagement in registered households vs. reach to new households</li>
<li><b>Exercise authority to mandate corrective protocols</b> when performance gaps or protocol violations are identified (e.g., recalibration of follow-up schedules, retraining requirements, workflow adjustments)</li>
<li><b>Halt field operations</b> in cases of severe protocol breaches (e.g., systematic data falsification, critical safety violations) until corrective measures are implemented</li>
<li>Conduct biannual spot-check field visits to Karachi and Rawalpindi to validate data, observe field operations, and ground-truth digital records against ground realities</li>
</ul>
<p><b>2. Data Analysis &amp; Insights Generation (35%)</b></p>
<ul>
<li>Analyze weekly, monthly, and quarterly data on visits, targets, referrals, coverage, and health outcomes</li>
<li>Identify trends, anomalies, and performance patterns across geographic clusters and workforce segments</li>
<li>Develop analytical frameworks to assess program fidelity, dropout rates, follow-up intensity, and condition-specific outcomes</li>
<li>Conduct root cause analysis when targets are missed or data quality concerns arise</li>
<li>Generate actionable insights that inform strategic pivots and operational adjustments</li>
</ul>
<p><b>3. Reporting &amp; Visualization (15%)</b></p>
<ul>
<li>Design and maintain program dashboards using Power BI, Tableau, or similar tools</li>
<li>Produce weekly scorecards highlighting key performance indicators and red flags</li>
<li>Prepare monthly performance reports for UIL leadership with trend analysis and recommendations</li>
<li>Lead quarterly deep-dive evaluations synthesizing 3-month performance data</li>
<li>Support stakeholder reporting requirements for donors, partners, and government entities</li>
<li>Translate complex data into clear, compelling visualizations that drive accountability</li>
</ul>
<p><b>4. System Development &amp; Quality Assurance (10%)</b></p>
<ul>
<li>Design and iterate monitoring frameworks, data collection protocols, and quality assurance mechanisms</li>
<li>Collaborate with centralized data entry teams to ensure data integrity and timeliness</li>
<li>Develop standard operating procedures for escalation protocols and corrective action workflows</li>
<li>Build automated alerts for real-time flagging of critical issues (e.g., sudden drop in visit rates, referral bottlenecks)</li>
<li>Maintain documentation of all monitoring systems, methodologies, and analytical approaches</li>
</ul>
<p><b>Deliverables &amp; Rhythm</b></p>
<p><b>
Weekly</b></p>
<ul>
<li>Performance scorecard with KPIs across all clusters and workforce segments</li>
<li>Real-time escalation of critical issues requiring immediate intervention</li>
<li>Participation in weekly UIL monitoring meetings</li>
</ul>
<p><b>Monthly</b></p>
<ul>
<li>Comprehensive performance report with trend analysis, insights, and recommendations</li>
<li>Data quality audit summary with corrective action tracking</li>
<li>Updated dashboards reflecting monthly progress against targets</li>
</ul>
<p><b>Quarterly</b></p>
<ul>
<li>Deep-dive evaluation report synthesizing 3-month performance data</li>
<li>Stakeholder-ready reports for donors and partners</li>
<li>Strategic recommendations for program course corrections</li>
</ul>
<p><b>Required Qualifications</b></p>
<p><b>
Education</b></p>
<ul>
<li>Bachelor's degree in Statistics, Economics, Public Health, Data Science, Development Studies, or related field</li>
<li>Master's degree preferred but not required</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li><b>Minimum 3 years</b> of experience in monitoring and evaluation, data analysis, program monitoring, or related analytical roles</li>
<li>Demonstrated experience building monitoring systems or accountability frameworks from scratch</li>
<li>Experience working with large datasets and conducting quantitative analysis</li>
<li>Prior work in health programs, social sector, or development projects strongly preferred</li>
<li>Experience with community health worker programs or field-based implementation is a plus</li>
</ul>
<p><b>Technical Skills (Required)</b></p>
<ul>
<li><b>Advanced Excel:</b> Pivot tables, VLOOKUP, complex formulas, data cleaning</li>
<li><b>Data Visualization:</b> Power BI, Tableau, or similar tools - ability to design dashboards and compelling visuals</li>
<li><b>Statistical Analysis:</b> Proficiency in R, Stata, or Python for data analysis</li>
<li>Strong understanding of data quality assurance and validation techniques</li>
<li>Ability to work with messy, real-world data and troubleshoot inconsistencies</li>
</ul>
<p><b>Analytical Skills</b></p>
<ul>
<li>Exceptional problem-solving and critical thinking abilities</li>
<li>Ability to identify patterns, anomalies, and root causes in complex datasets</li>
<li>Strategic thinker who can translate data into actionable insights</li>
<li>Comfortable working with ambiguity and designing solutions independently</li>
</ul>
<p><b>Communication &amp; Collaboration</b></p>
<ul>
<li>Excellent written and verbal communication in English and Urdu</li>
<li>Ability to present complex findings to non-technical audiences</li>
<li>Strong interpersonal skills to work across UIL, AHKF, and RADS teams</li>
<li>Comfortable exercising authority and mandating corrective actions when necessary</li>
</ul>
<p><b>We ARE looking for:</b></p>
<ul>
<li><b>Innovative thinker:</b> You go beyond number-crunching, you think creatively about what additional data visuals are needed, how they should work, and what stories the data is telling. You design dashboards that answer &quot;so what?&quot; not just &quot;how many?&quot;</li>
<li><b>Systems builder:</b> You don't just execute existing frameworks, you design, iterate, and improve monitoring systems proactively. You see gaps in accountability and build mechanisms to close them.</li>
<li><b>Investigative mindset:</b> When you see a 40% drop in Aapi visits in Week 3, you don't just report it, you dig into: Is it across all clusters? Specific conditions? Related to holidays? Staff turnover? You chase root causes relentlessly.</li>
<li><b>Detail-oriented:</b> Nothing falls through the cracks on your watch. You catch inconsistencies between digital and paper records, spot outliers that signal data quality issues, and flag risks before they become crises.</li>
<li><b>Independent and unbiased:</b> You maintain objectivity and aren't afraid to flag issues, even uncomfortable ones. You call out problems in implementation without sugarcoating.</li>
<li><b>Ownership mindset:</b> You take full responsibility for the monitoring vertical and drive it forward autonomously. You don't need hand-holding.</li>
<li><b>Comfortable with authority:</b> You're not afraid to mandate corrective protocols or halt operations when necessary. You exercise authority professionally but decisively.</li>
</ul>
<p><b>What We Offer</b></p>
<ul>
<li>Opportunity to shape an independent monitoring vertical within a high-impact health program</li>
<li>Direct decision-making authority and influence over program quality</li>
<li>Collaborative, mission-driven team environment at UIL</li>
<li>Exposure to cutting-edge community health delivery models</li>
<li>Professional development in data analytics, program monitoring, and accountability systems</li>
</ul>
<p><b>How to Apply</b></p>
<p>
Please complete the online application form https://rads.surveycto.com/collect/sr_mon_analyst?caseid=</p>
<p>
Please upload your CV as part of the application form.</p></div><p></p>

Senior Monitoring and Performance Analyst

Invesco

<div><div>As one of the world&rsquo;s leading independent global investment firms, Invesco is dedicated to rethinking possibilities for our clients. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If you're looking for challenging work, intelligent colleagues, and exposure across a global footprint, come explore your potential at Invesco.</div><div></div><div>
Job Description</div><div></div><div>
Who we are</div><div></div><div><br>
With over $2.2 trillion of assets under management, Invesco is one of the world&rsquo;s leading global investment management firms, headquartered in Atlanta, GA. Spreading across 26 countries and with over 8400 dedicated employees, we are driven by trust and care. As one of the world&rsquo;s leading asset managers, we are solely dedicated to delivering an investment experience that helps people get more out of life. If you're looking for challenging work, thoughtful colleagues, and a global employer with social values, explore your potential at Invesco.</div><div></div><div><br>
Your Team</div><div>
We are looking out for FOO Analyst I to work as part of Front Office Operations (FOO). Front Office Operations is a global team supporting Global Fund Managers for business operations and are directly engaged with the portfolio management process. The FOO Analyst I will work in building efficient front office processes and procedures as well as help support Fund Managers in resolving issues related to their Investments process so Fund Managers can focus on alpha generation.</div><div>
FOO Team is built on five major investment practices, and the FOO Analyst I would be responsible for supporting those.</div><ul><li><div>
Investment Platform Management - Management and continuous improvement of the investment team operating platform.</div></li><li><div>
Portfolio Interactions &ndash; Monitoring and management of defined support components of the investment portfolio.</div></li><li><div>
Trade Execution Support - Monitoring and management of defined support components of trading.</div></li><li><div>
Client and Product Lifecycle &ndash; Management of client and product lifecycle activities pertaining to the investment team</div></li><li><div>
Regulatory and Policy Implementation &ndash; Management and implementation of regulations and policies that relate directly to investments.</div></li></ul><div></div><div><br>
Your Role</div><div>
Key Responsibilities / Duties:</div><ul><li><div>
Working knowledge of operations and end-to-end workflows across the asset classes</div></li><li><div>
Ability to assist and stay abreast of all front office &amp; middle office operational issues</div></li></ul><ul><li><div>
Identify technology stresses across the operating platform</div></li><li><div>
Consistently monitor and implement daily controls</div></li><li><div>
Design and implement the required process changes to meet the evolving requirements of the department</div></li><li><div>
Initiate product change initiatives (from start to execution) while limiting disruption to the end client</div></li><li><div>
Promote an open and communicative environment with sound decision making skills</div></li><li><div>
Validate completeness and accuracy of data in various data/reports as allocated by front office/fund managers</div></li></ul><ul><li><div>
Monitor workflow rules as appropriate and build necessary controls to manage exceptions, report &amp; escalate as an when needed.</div></li><li><div>
Compile data and supporting documentation for internal &amp; external audits, reviews and verification.</div></li><li><div>
Support and provide valuable inputs to our business partners on special projects or by contributing new ideas and initiatives</div></li><li><div>
Effectively communicate with investments, trading team, front office teams, technology, investment services team and other users to resolve issues and escalate problems to the appropriate groups</div></li><div></div><li><div>
Expect to work with stakeholders located in global offices in APAC, EMEA &amp; NA</div></li></ul><div></div><div><br>
The Experience You Bring</div><div></div><div><br>
Work Experience / Knowledge</div><div></div><div><br>
A minimum of 2 years&rsquo; relevant experience in Investment banking/management industry is must.</div><div></div><div><br>
Technical Abilities and/or other Specialized Skills</div><ul><li><div>
It is essential that the analyst has a very good understanding of various asset classes that includes Equity, Fixed Income, ETF, UIT, REIT, etc.</div></li><li><div>
Skills in SQL Coding, Power Apps, Power Automate, Power BI, Python, experience and ability to write and create macros must.</div></li><li><div>
Knowledge of investment business, buy-side processes, Trade Life Cycle and investment products</div></li><li><div>
Aptitude for rapid adaptation to new systems/software</div></li><li><div>
Experience in the middle &amp; front office applications is plus (Aladdin, CRD, Vestmark, Advent, Eagle Star, FMC, Bloomberg, etc.)</div></li></ul><div></div><div><br>
Skills / Other Personal Attributes Required:</div><ul><li><div>
Responsible &amp; Accountable for the work allocated end to end, self-managed &amp; proactive.</div></li><li><div>
Drive Continuous improvements &amp; be innovative to create business value</div></li><li><div>
Process Documentation- Draft, Document, Maintain, review all SOP&rsquo;s in detail for smooth performance of activity.</div></li></ul><ul><li><div>
He/she be able to identify and collaborate with various teams to correct any issues in data and ensure the accuracy and timeliness of all information received and reported.</div></li><li><div>
Excellent organization skills, the ability to work under pressure and attention to detail and accuracy a necessity.</div></li></ul><ul><li><div>
Self-starter, shows strong self-initiative to meet deliverables and overcome issues.</div></li><li><div>
Take complete ownership and follow through with tasks until completion.</div></li><li><div>
Must also demonstrate flexibility, enthusiasm and a willingness to learn while ensuring that all deadlines are met</div></li><li><div>
Must be able to develop and maintain relationships with management, clients and co-workers and work to fully meet and exceed their needs</div></li><li><div>
Positive thinking, create energy &amp; the ability to cooperate in a team environment is critical</div></li><li><div>
Should possess strong written and oral communication skills and can interact well with all levels of management</div></li></ul><div></div><div>
Academic requirements</div><div></div><ul><li><div><br>
A Bachelor&rsquo;s or Master&rsquo;s degree or an equivalent certificate in Finance and Management.</div></li></ul><div></div><div>
Full Time / Part Time</div><div></div>
Full time<div></div><div>
Worker Type</div><div></div>
Employee<div></div><div>
Job Exempt (Yes / No)</div><div></div>
Yes<div></div><div>
Workplace Model</div><div><br>
At Invesco, our workplace model supports our culture and meets the needs of our clients while providing flexibility our employees value. As a full-time employee, compliance with the workplace policy means working with your direct manager to create a schedule where you will work in your designated office at least three days a week, with two days working outside an Invesco office.</div><div></div><div>
Why Invesco</div><div></div><div>
In Invesco, we act with integrity and do meaningful work to create impact for our stakeholders. We believe our culture is stronger when we all feel we belong, and we respect each other&rsquo;s identities, lives, health, and well-being. We come together to create better solutions for our clients, our business and each other by building on different voices and perspectives. We nurture and encourage each other to ensure our meaningful growth, both personally and professionally.</div><div></div><div>
We believe in diverse, inclusive, and supportive workplace where everyone feels equally valued, and this starts at the top with our senior leaders having diversity and inclusion goals. Our global focus on diversity and inclusion has grown exponentially and we encourage connection and community through our many employee-led Business Resource Groups (BRGs).</div><div></div><div>
What&rsquo;s in it for you?</div><div></div><div>
As an organization we support personal needs, diverse backgrounds and provide internal networks, as well as opportunities to get involved in the community and in the world.</div><div></div><div>
Our benefit policy includes but not limited to:</div><ul><li>
Competitive Compensation</li><li>
Flexible, Hybrid Work</li><li>
30 days&rsquo; Annual Leave + Public Holidays</li><li>
Life Insurance</li><li>
Retirement Planning</li><li>
Group Personal Accident Insurance</li><li>
Medical Insurance for Employee and Family</li><li>
Annual Health Check-up</li><li>
26 weeks Maternity Leave</li><li>
Paternal Leave</li><li>
Adoption Leave</li><li>
Near site Childcare Facility</li><li>
Employee Assistance Program</li><li>
Study Support</li><li>
Employee Stock Purchase Plan</li><li>
ESG Commitments and Goals</li><li>
Business Resource Groups</li><li>
Career Development Programs</li><li>
Mentoring Programs</li><li>
Invesco Cares</li><li>
Dress for your Day</li></ul><div></div><div>
In Invesco, we offer development opportunities that help you thrive as a lifelong learner in a constantly evolving business environment and ensure your constant growth. Our AI enabled learning platform delivers curated content based on your role and interest. We ensure our manager and leaders also have many opportunities to advance their skills and competencies that becomes pivotal in their continuous pursuit of performance excellence.</div><div></div><div>
To know more about us</div><div></div><div>
About Invesco: <div>https://www.invesco.com/corporate/en/home.html</div></div><div>
About our Culture: <div>https://www.invesco.com/corporate/en/about-us/our-culture.html</div></div><div>
About our D&amp;I policy: <div>https://www.invesco.com/corporate/en/our-commitments/diversity-and-inclusion.html</div></div><div>
About our CR program: <div>https://www.invesco.com/corporate/en/our-commitments/corporate-responsibility.html</div></div><div>
Apply for the role @ Invesco Careers: <div>https://careers.invesco.com/india/</div></div></div><div></div>

FOO Analyst I, Platform Management APAC

Direct Interactions Inc

<div><p>Headquartered in Seattle, Direct Interactions runs contact centers across the country with a team of American representatives. Our commitment to social responsibility is reflected in our business practices, as we offer work-from-home opportunities to a diverse range of individuals, including those with disabilities, veterans, and military spouses. Direct Interactions collaborates with organizations to enhance public service by implementing innovative strategies and nurturing teams of empathetic individuals who leverage their personal experiences to guide others through complex challenges, resulting in tangible improvements in outcomes.</p><p>
At Direct Interactions, our team is comprised of some of the most compassionate and skilled contact center professionals in the nation. By joining us, you will have the opportunity to positively impact the lives of individuals in need, knowing that your efforts have made a meaningful difference. Whether you have ample experience in contact centers or are just beginning your journey in this field, we are eager to get to know you better! Our focus is on the well-being of both our clients and our team members, recognizing that work is a significant part of life. Become a part of the DI family, where you can strike a balance between work and personal life. Collaborating with various organizations and states, we deliver top-notch service to customers. Our flexible scheduling ensures that you can maintain a healthy work-life equilibrium while contributing to our mission.</p><p>
</p><div><b>About the position</b></div><div>
The Quality Monitor Analyst is responsible for ensuring that services provided by Hub staff meet established standards for quality, compliance, and client satisfaction. This role involves evaluating staff performance, monitoring operational processes, and providing actionable feedback to ensure and improve service delivery. The Quality Monitor Analyst works closely with supervisors, operations leadership, and training teams to support continuous improvement, maintain regulatory compliance, and enhance the overall client experience.
</div><div></div><div><div><b>What&rsquo;s Next?</b></div><div>
To be considered, you must first be invited to go through our job tryout phase assessments (this correspondence will come via email if selected). Please ensure that you regularly check all your email inboxes to avoid missing any important correspondence or deadlines for response.</div><div>
</div></div><p><b>Key Responsibilities</b></p><ul><li>
Evaluate and monitor the quality of staff interactions with clients and customers.
</li><li>Maintain and oversee documentation, including scoring methodologies, reporting standards, and procedural updates to ensure consistency, compliance, and audit readiness.
</li><li>Conduct regular audits and reviews of contact records, case management activities, and adherence to established workflows and policies.
</li><li>Provide timely, constructive feedback to staff and supervisors to improve performance, compliance, and client outcomes.
</li><li>Develop and maintain quality monitoring tools, scorecards, and performance dashboards to track trends and identify areas for improvement.
</li><li>Collaborate with the Systems Support Specialist, supervisors and trainers to design coaching and development plans based on performance data.
</li><li>In partnership with the Systems Support Specialist, help to identify systemic issues affecting quality or compliance and work with leadership to implement process improvements.
</li><li>Ensure adherence to regulatory requirements, organizational policies, and contractual standards.
</li><li>Document and report findings, trends, and recommendations to management and stakeholders.
</li><li>Support ongoing training initiatives by identifying gaps in knowledge, skills, or procedures.
</li><li>Participate in continuous improvement initiatives aimed at enhancing service delivery and operational efficiency.
</li><li>Provide real-time operational oversight and support to staff as needed.</li><li>
Communicate promptly with the Hub Director regarding operational updates and concerns.
</li><li>Deliver coaching and guidance to ensure consistent, high-quality customer service.
</li><li>Foster a positive team culture that promotes morale and engagement.
</li><li>Support ongoing staff training and professional development to meet established standards.
</li><li>Partner with the Hub Director to identify and implement system and process improvements.
</li><li>Recommend strategies to enhance staff experience and overall team effectiveness.
</li></ul><p></p><p><b>Requirements</b></p><ul><li>
Minimum of 2 years of experience in performance management, quality assurance, data analysis, or operational leadership within a regulated contact center, human services, or similar environment.</li><li>
Strong interpersonal skills to collaborate with the Systems Support Specialist, supervisors, trainers, and operations of leadership.
</li><li>Flexibility to adapt to evolving regulatory, policy, and organizational requirements.
</li><li>Strong attention to detail and analytical skills.
</li><li>Demonstrated commitment to continuous improvement and operational excellence.
</li></ul><p></p><p><b>Qualifications</b>
</p><ul><li>Must reside in Minnesota.
</li><li>Associate's degree in Business Management or a related degree.</li><li>
Employment is contingent upon successful completion of a criminal background check.
</li><li>Proven ability to assess and improve staff performance and operational quality.
</li><li>Experience designing or contributing to performance improvement plans and training initiatives.
</li><li>Knowledge of regulatory requirements, quality assurance standards, and best practices in customer service or human services.
</li><li>Proficiency in tracking, reporting, and analyzing operational metrics to drive actionable improvements.
</li><li>Experience reviewing calls, documentation, or case management activities.</li><li>
Experience providing coaching or performance feedback.</li></ul></div>

Disability HUB MN Quality Monitor Analyst

Linnk Group

<div>
 <p>
  <strong>
   Greetings from Linnk Group
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Job Title: Reporting &amp; Automation Analyst
  </strong>
 </p>
 <p>
  <strong>
   Location: Doha, Qatar
  </strong>
 </p>
 <p>
  <strong>
   Duration: yearly renewable
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  <strong>
   The Reporting &amp; Automation Analyst will enhance programme reporting, data capture, and automation. The role focuses on modernising manual trackers using Microsoft Power Platform and SharePoint solutions, while ensuring Azure DevOps (ADO) remains the single source of truth for delivery tracking.
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Standardise reporting templates, trackers, and data structures across initiatives
   </strong>
  </li>
  <li>
   <strong>
    Modernise Excel-based trackers using PowerApps, Power Automate, and SharePoint
   </strong>
  </li>
  <li>
   <strong>
    Align Azure DevOps (ADO) activity tracking with project plans and reporting tools
   </strong>
  </li>
  <li>
   <strong>
    Automate routine reporting workflows and status updates
   </strong>
  </li>
  <li>
   <strong>
    Consolidate programme status, risks, and dependencies
   </strong>
  </li>
  <li>
   <strong>
    Analyse delivery data to identify trends and risks
   </strong>
  </li>
  <li>
   <strong>
    Support executive reporting packs and governance documentation
   </strong>
  </li>
  <li>
   <strong>
    Work with Programme Managers and Business Analysts to improve reporting quality
   </strong>
  </li>
 </ul>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Required Skills &amp; Experience:
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Strong experience with Microsoft PowerApps, Power Automate, and SharePoint
   </strong>
  </li>
  <li>
   <strong>
    Experience using Azure DevOps (ADO) for delivery tracking
   </strong>
  </li>
  <li>
   <strong>
    Background in programme/PMO reporting and data analysis
   </strong>
  </li>
  <li>
   <strong>
    Ability to standardise reporting structures across multiple initiatives
   </strong>
  </li>
  <li>
   <strong>
    Strong governance, documentation, and stakeholder communication skills
   </strong>
  </li>
 </ul>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Scope:
  </strong>
 </p>
 <p>
  <strong>
   Supports multiple digital initiatives across delivery teams. The role enhances reporting and data alignment but does not replace ADO or project planning tools.
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   How to Apply:
  </strong>
 </p>
 <p>
  Send your updated resume and these details to ahammed.shabeen@linnk.com
 </p>
 <p>
  Click to know more: https://www.linkedin.com/posts/ahammed-shabeen-9a306017a_hiring-dohajobs-qatarjobs-share-7429813222657970176-Kamw?utm_source=share&amp;utm_medium=member_desktop&amp;rcm=ACoAACpdy4sBYApa3mxw2855qWLz3dA0F3i5VyY
 </p>
 <p>
 </p>
 <p>
  Regards,
 </p>
</div>


Reporting Analyst

MacroGenics

<div><p><b>Responsibilities and Job Duties:</b></p><br>
<p></p>
<ul>
<li>Collects routine environmental monitoring (EM) samples and water samples and performs plate enumeration on a daily basis in accordance with all protocols and procedures.</li>
<li>Performs basic water testing such as pH and conductivity in accordance with standard operating procedures.</li>
<li>Enters sampling and testing data into laboratory data system, and ensure adherence to standard operating procedures and cGMPs.</li>
<li>Performs routine lab cleaning and equipment maintenance activities in accordance with SOPS as scheduled, and escalates potential equipment issues to supervisor.</li>
<li>Reports out of specification results from the sampling and testing to supervisor and assists with performing laboratory investigations to determine the root cause and possible resolution.</li>
<li>Revises and updates standard operating procedures, as assigned with guidance from senior analysts and/or supervisor.</li></ul><br>
<p></p>
<p><b>
Qualifications</b></p>
<p><i>
Education, Experience, &amp; Credentials</i></p><br>
<p></p>
<ul>
<li>High School Diploma and minimum of one year experience in performing Environmental Monitoring and Microbiology testing.</li>
<li>Bachelor&rsquo;s Degree in a scientific discipline</li></ul><br>
<p></p>
<p><i>
Knowledge, Skills and Abilities</i></p>
<ul>
<li>Working knowledge of good in performing Environmental Monitoring or Microbiology testing.</li>
<li>Needs to be able to follow directions that are outlined in SOPs and other quality guidelines.</li>
<li>Ability to organize daily activities to meet internal customer needs in a fast-paced environment</li>
<li> Ability to understand when he/she should seek advice and guidance</li>
<li> Data entry skills
 </li><li>Be able to work in a team environment in a cooperative and respectful manner.</li>
<li> Ability to stand for periods of time when performing tasks on the floor.</li>
<li> Ability to work a varied schedule including off shift and weekends.</li>
<li>Ability to lift up to 50 pounds.</li>
</ul>
<p><b>Supervisory Responsibilities</b></p>
<p>
None</p>
<p><b>
Additional Information</b></p>
<p>
The annual equivalent of pay for the Quality Control Analyst I position ranges from $50,250-83,750. For non-exempt roles, and according to applicable regulations, there may be the possibility for overtime pay. This role is eligible for the Company&rsquo;s discretionary bonus and discretionary equity incentives. Eligible employees may participate in the Company&rsquo;s benefits programs, including medical / dental / vision / prescription coverage, employee wellness resources, 401(k) plan with employer match, access to an Employee Stock Purchase Plan, (ESPP), paid time off &amp; paid parental leave benefits, and disability benefits.</p>
<p>
The annual pay rate range is described in good faith, and the Company believes is the range of possible compensation for this role at the time of this posting depending on the candidate&rsquo;s experience, qualifications, geographic location, and other factors permitted by law. The Company may ultimately pay more or less than the posted range, and this range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company&rsquo;s sole discretion, consistent with the law.</p>
<div>
<div><p><b>Statement</b></p>
<p>
MacroGenics is proud to be an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, protected veteran status, or any other characteristic protected by federal, state or local law. We are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email info@macrogenics.com or call (301) 354-3566 and/or 711 for TTD/TTY service.</p>
<p><b>
Equal Opportunity Employer/Veterans/Disabled</b></p>
<p><b>
We do not</b><b> </b><b>accept non-solicited resumes or candidate submittals from search/recruiting agencies.</b></p></div></div></div>

QC Analyst I - Environmental Monitoring

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