monitoring analyst

SWBC

<div><div>SWBC is seeking a talented individual that monitors, troubleshoots, and provides incident management updates utilizing various production system monitoring packages; and communicates and alerts teams as necessary. In addition to performing IT monitoring duties, this position is involved in cross training on the IT Service Desk.</div><div></div><div><i>
Why you'll love this role:</i></div><div></div><div>
In this role you&rsquo;ll be a vital part of the team responsible for maintaining SWBC&rsquo;s technical infrastructure. This role is fast paced and exciting, often requiring you to speak to many business and IT leaders alike and exposing you to all facets of technology.<br>
<br>
<i>Essential duties include the following:</i></div><ul><li>
Monitors production systems with various tools such as SolarWinds Orion/WPM, Splunk, AppDynamics, and various other in-house platforms.</li><li>
Troubleshoot and identify discrepancies and optimization possibilities and provides communication and/or findings to the appropriate teams.</li><li>
Diagnoses and takes corrective action as needed on monitoring tools and updating error listing(s).</li><li>
Takes responsibility for outages from start until resolution; communicates updates, changes, and root cause once issues are resolved.</li><li>
Creating and updating essential team notes and documentation.</li><li>
Assists in monitor team projects as assigned.</li><li>
Creates tickets for service interruptions.</li><li>
This is a hybrid position that will require 1 &ndash; 5 days in office depending on the business needs.</li><li>
Performs all other duties as assigned.</li></ul><div></div><div><i>
Serious candidates will possess the minimum qualifications:</i></div><ul><li>
High School diploma or equivalency.</li><li>
A+ Certificate preferred.</li><li>
Two or more years experience, Operations/ITSM/Incident Management background preferred.</li><li>
Strong interest in technical fields such as Information Technology, System or Network Engineering, or hardware integration preferred.</li><li>
Working knowledge of Microsoft Word and Excel.</li><li>
Knowledge of financial institution lending and service operations and/or the insurance industry preferred.</li><li>
Strong interpersonal skills.</li><li>
Strong written and verbal communication skills.</li><li>
Strong analytical skills with the ability to assess a question, risk, or an issue and respond appropriately and accurately.</li><li>
Strong detail orientation and problem resolution skills.</li><li>
Able to learn other software support skills in support of the network is preferred.</li><li>
Able to sit for long periods of time while performing essential duties.</li><li>
Able to lift 10-20 lbs. of reports, paper, and/or files.</li></ul><div></div><div><i>
SWBC offers*:</i></div><ul><li>
Competitive overall compensation package</li><li>
Work/Life balance</li><li>
Employee engagement activities and recognition awards</li><li>
Years of Service awards</li><li>
Career enhancement and growth opportunities</li><li>
Leadership Academy and Mentor Program</li><li>
Continuing education and career certifications</li><li>
Variety of healthcare coverage options</li><li>
Traditional and Roth 401(k) retirement plans</li><li>
Lucrative Wellness Program</li></ul><div></div><ul><li><i>Based upon employee eligibility</i></li></ul><div></div><div><i><br>
Additional Information:</i></div><div></div><div><br>
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.</div><div></div><div><br>
Please note, SWBC does not hire tobacco users as allowed by law.</div><div></div><div><br>
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.</div></div>

Part - Time Monitoring Analyst

TC Energy

<div><div>Determined, imaginative, curious&mdash;if these are some of the ways you describe yourself, we want to learn more about you!</div><div></div><div>
At TC Energy, we are proud to connect the world to the energy it needs. Guided by our values of safety in every step, personal accountability, one team and active learning, we deliver the critical energy that North America and the world rely on while balancing reliability, affordability and sustainability.</div><div></div><div><div><div>
The opportunity<br>
<br>
Our Natural Gas and Pipelines Team evolving to meet the needs of our growing business and we are expanding our presence in Charleston, WV to support our Gas Control department.</div></div><div><div><br>
<br>
The Monitoring Center serves as first-line of communication with field personnel, landowners/state and local authorities pertaining to questions and concerns for all TC owned US Natural Gas facilities. Analysts handle calls from both internal (Gas Control, etc.) and external (the emergency 800 numbers) sources. This position will provide coverage for employees on rotating 12-hour shifts including nights, weekends, and holidays.<br>
<br>
This position is looking for an employee who possesses strong analytical and communication skills to work in the Monitoring Center for a U.S. based Natural Gas pipeline &amp; storage company's Control Room.<br>
<br>
This position will independently follow established methods, Control Room Management Plan (CRM) and procedures to ensure the safe and reliable operation of the U.S. Pipeline systems.<br>
<br>
<ul><li>We anticipate filling this position locally, therefore it is not eligible for cross-border or domestic relocation programs.</li></ul>
<br>
<ul><li>This position is overtime eligible.</li></ul>
<br>
<ul><li>Hours of work may vary. This position will fill in on rotating 12 hour shifts, sometimes on short notice.</li></ul></div></div><div></div><div><div>
What you'll do</div></div><div><ul><li><div>
Performs on team that is responsible for 24-hr./day monitoring of the pipeline system in 12-hr. rotating shifts including nights, weekends, and holidays</div></li><li><div>
Takes appropriate actions to respond to notifications from gas control and external systems (including but not limited to PI, Electronic measurement, and telephone communications)</div></li><li><div>
Serves as first-line of communication with field personnel and landowners/state and local authorities pertaining to questions and concerns of TC East facilities</div></li><li><div>
Maintain a basic knowledge of the equipment/facilities in operation; applies knowledge of the specific operation characteristics of individual stations</div></li><li><div>
Receives calls from 1-800 number on pipeline markers, logs pertinent information on the emergency, and makes call to the appropriate field personnel to handle emergency</div></li><li><div>
Assists gas control by initiating work request to appropriate field employee for pipeline, compressor, M&amp;R, A&amp;E problems, when necessary</div></li><li><div>
Manages Emergency and Incident response coordination, logs pertinent information on the event (per the Documentation Standard), dispatches appropriate Field personnel to respond to the event and collects and documents further event detail as required</div></li><li><div>
The Monitoring Center will be required to follow TC Energy's Emergency Management Plan and help in the management of the plan during an incident</div></li><li><div>
Respond to emergency one-calls by clearing or dispatching to the appropriate field location</div></li><li><div>
Help at times with the Miss Utility tickets &quot;Call before you dig&quot;</div></li><li><div>
Adheres to, and assists in complying with, the Control Room Management (CRM) Program under the requirements of the Pipeline Hazardous Materials and Safety Administration (PHMSA) regulations</div></li><li><div>
Other tasks as assigned.</div></li></ul></div><div></div><div><div>
Minimum Qualifications</div></div><div><ul><li><div>
High school diploma or GED</div></li><li><div>
Outstanding analytical and problem-solving abilities</div></li><li><div>
Remains calm, effective and even-tempered in high-pressure circumstances or in confusing, chaotic, or demanding situations</div></li><li><div>
Ability to quickly determine when deviations or anomalies can lead to problems</div></li><li><div>
Good planning, organization, and teaming skills</div></li><li><div>
Willing to take a risk and make decisions</div></li><li><div>
Flexibility to multitask while working in a fast-paced environment</div></li><li><div>
Must excel in communication skills (verbal, written, and electronic) and possess excellent customer service skills required to work with individuals at all levels of the organization</div></li><li><div>
Functions well in a team-based environment</div></li><li><div>
Candidate must be a quick learner.</div></li></ul></div></div><div></div><div><div><div>
Preferred Qualifications</div></div><div><ul><li><div>
Two-year degree in business or technical discipline</div></li><li><div>
2-5 years' experience with diverse pipeline systems</div></li><li><div>
Familiarity with computer software currently used by TC Energy</div></li></ul></div><div><div><br>
<br>
<ul><li>This position requires candidates to:</li></ul></div></div><div><div><i>
Have and maintain a valid driver's license Provide a driver's abstract for review Successfully complete a pre-employment medical screening, including drug and alcohol testing Be willing and able to work a flexible schedule that may include standard business hours, 12-hr. shifts, nights, weekends and holidays Be available for overtime, extended work hours, and call-outs as needed and sometimes at short notice Travel to other company locations for temporary assignments, meetings or training which would involve some overnight stays away from home</i></div></div></div><div></div><div><br>
About our business</div><div></div><div>
We are a leader in North American energy infrastructure, spanning Canada, the U.S. and Mexico. Every day, our dedicated team proudly connects the world to the energy it needs&mdash;moving over 30 per cent of the cleaner-burning natural gas used across the continent. Complemented by strategic ownership and low-risk investments in power generation, our infrastructure fuels industries and generates affordable, reliable and sustainable power across North America, while enabling LNG exports to global markets.</div><div></div><div>
TC Energy is an equal opportunity employer and participates in the E-Verify program supervised by the US government. We welcome applications from all qualified individuals regardless of race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. We are also committed to providing accommodations throughout the recruitment process. Applicants requiring accommodations or accessible formats are encouraged to contact us at careers@tcenergy.com for support.</div><div></div><div>
All applicants must have legal authorization to work in the country where the position is based, without restrictions. Background screening is required for all positions, which may include criminal and/or credit checks. Offers may be extended at a different level or job title that best aligns with the successful candidate's qualifications.</div><div></div><div>
Learn more</div><div></div><div>
Visit us at TCEnergy.com and connect with us on our social medial channels for our latest news, employee stories, community activities, and other updates.</div><div></div><div>
Thank you for considering TC Energy in your career journey.</div></div><div></div>

Monitoring Center Analyst

Reckitt

<div></div><div><div><div><div><p>We&rsquo;re Reckitt, home to the world&rsquo;s best loved and trusted hygiene and health brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.</p>
<p>
Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
About Global Business Services</b></h2>
</div><div><p>
Behind our iconic power brands that touch millions of lives daily &ndash; from Dettol and Lysol to Durex and Nurofen &ndash; lies a dynamic and vital engine: Reckitt's Global Business Services (GBS).</p><br>
<p></p>
<p>
Fuelled by a culture of positive energy and co-creativity - while learning together - OneReckitt GBS is at the forefront of our business, driving efficiency, standardisation, and innovation across our global operations. We're a fast-paced, purposeful team, constantly seeking to optimise our processes, leverage cutting-edge technology, and deliver exceptional value to every corner of Reckitt. We&rsquo;re not a traditional back-office function; we&rsquo;re a strategic powerhouse where diverse individuals with bright minds come together to solve complex challenges, shape future capabilities, and build a better global business that directly helps achieve Reckitt&rsquo;s mission.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
About the role</b></h2>
</div><div><p>
As the Analyst &ndash; GBS STP Payment Monitoring and Audit, you will ensure the accuracy, compliance, and integrity of payments within the Source-to-Pay (STP) process. You will be responsible for monitoring payment proposals, validating payment runs, and applying internal controls to prevent errors and fraud.</p><br>
<p></p>
<p>
Your role will include reviewing payment batches for compliance, investigating anomalies, supporting duplicate payment prevention, and maintaining audit-ready documentation. You will also assist with GR/IR reconciliation and analyse payment trends to identify risks and recommend corrective actions. This position is critical to delivering accurate, compliant payments and mitigating financial risk across global operations.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Your responsibilities</b></h2>
</div><div><ul><li>Monitor daily payment proposals and validate payment runs against policy, approval thresholds, and control requirements</li>
<li>Review payment batches for completeness and accuracy; investigate anomalies, blocked items, returned payments, and rejections to determine root causes</li>
<li>Execute duplicate&#8209;payment prevention checks and perform targeted reviews of high&#8209;risk or high&#8209;value payments</li>
<li>Maintain audit&#8209;ready documentation and evidence for key controls; ensure traceability from invoice to payment</li>
<li>Support GR/IR reconciliation activities with a focus on payment risk and aging that could impact payment accuracy or timing</li>
<li>Track and report payment control KPIs (e.g., exception rate, first&#8209;pass yield, on&#8209;time payment rate), highlighting trends and proposed corrective actions</li>
<li>Raise issues and control breaches promptly to the Manager and document remediation steps and outcomes</li>
<li>Use workflow, analytics, and automation tools to reduce manual interventions and improve exception handling</li>
<li>Follow standard operating procedures and global STP policies, contributing updates where gaps or improvements are identified</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>The experience we're looking for</b></h2>
</div><div><ul><li>0&ndash;3 years of experience in payment monitoring, audit, Source-to-Pay (STP), Accounts Payable, or related finance operations</li>
<li>Exposure to shared services or global process-driven environments preferred</li>
<li>Working knowledge of payment lifecycle processes, including payment proposals, payment runs, and duplicate payment prevention</li>
<li>Understanding of compliance requirements, internal controls, and audit readiness with strong attention to accuracy</li>
<li>Familiarity with ERP systems and digital tools used for payment processing and exception handling</li>
<li>Strong analytical and problem-solving skills with a continuous improvement mindset</li>
<li>Ability to manage high-volume transactional activities while maintaining quality and timeliness</li>
<li>Effective communication skills for documenting findings and reporting exceptions clearly</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>The skills for success</b></h2>
</div><div><ul><li>Payment Monitoring and Control</li>
<li>Source-to-Pay Processes</li>
<li>Compliance and Audit Readiness</li>
<li>Data Accuracy and Risk Identification</li>
<li>ERP Systems and Digital Tools</li>
<li>Analytical and Problem-Solving Skills</li>
<li>Process Improvement and Automation Awareness</li>
<li>Attention to Detail and Timeliness</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>What we offer</b></h2>
</div><div><p>
With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way.</p><br>
<p></p>
<p>
We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt&rsquo;s potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt&rsquo;s pay for performance philosophy.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Equality</b></h2>
</div><div><p>
We recognise that in real life, great people don&rsquo;t always &lsquo;tick all the boxes&rsquo;. That&rsquo;s why we hire for potential as well as experience. Even if you don&rsquo;t meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you.</p><br>
<p></p>
<p>
All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.</p></div></div></div></div>

GBS - STP Payment Monitoring & Audit Analyst

Tata Consultancy Services (TCS)

<div></div><div><div><div><div><div><div><div>Job Location: Hyderabad, Mumbai, Pune WFM Analyst is responsible for the tactical planning delivery, monitoring staffing levels at an intraday level. Scheduling to business specific rules, preference based, multi week performance / rule based schedule bidding Workflow &amp; Workload Optimization (Front Office Voice ACDs / Dialer Management &amp; Back Office email / fax / chat / website ++) Monthly / Fortnightly / Weekly optimized every week for next week. Monitoring shrinkage, schedule adherence, variance reports of daily traffic volumes, headcount analysis, real time performance Monitors call routing; reviews and provides recommendations for optimal intervals on all real-time non-phone activities (training, meetings, coaching, etc.) .Service Delivery by Real time Adherence &amp; Intervention / escalation Start with daily Review Action Plan (RAP) &amp; Monitoring through day Prepare root cause analysis of SL performance, staffing and update reasons for aberrations for previous day.Analyzing forecasted volume and available staff to ensure that staffing is scheduled in the most efficient manner to properly utilize available resources and maintain acceptable service levels Position Qualifications: Requiring 3-4 years of strong performance and depth of relevant experience in Contact Centre environments Professional Skills: Proficiency in MS-Excel Working knowledge of a WFM tool (Genesys, Nice WFM, Aspect eWfm, Verint i360, Teleopti, Avaya Aura, etc.) will be an additional advantage
</div></div></div></div></div></div><div></div><div><div><div><b>Location</b></div>
<div>Hyderabad</div>
</div><div><div><b>Job Function</b></div>
<div>BUSINESS PROCESS SERVICES</div>
</div><div><div><b>Role</b></div>
<div>Analyst</div>
</div><div><div><b>Job Id</b></div>
<div>380884</div>
</div><div><div><b>Desired Skills</b></div>
<div>Data Analyst | Demand Forecasting &amp; Planning | WFM</div>
</div></div><p>Desired Candidate Profile
</p><div><div><b>Qualifications</b> : BACHELOR OF COMMERCE</div></div></div><div></div>

WFM Analyst

County Of Siskiyou

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div>
<p></p><div><div><b><i>The County of Siskiyou is an Affirmative Action / Equal Opportunity Employer</i></b><br>
<b><i>We welcome applicants of any race, religion, or ancestry.</i></b></div><div><br>
For exact salary information please refer to the current salary schedule. County Website</div><div>
Management Analyst I - $26.78 - $34.20</div><div>
Management Analyst II - $28.99 - $37.03</div><div><b><br>
This position will be assigned to Personnel.</b></div><div><b><br>
Management Analyst I</b></div><br>
Under direction, this position is responsible for performing a variety of administrative and analytical assignments and special studies that may be related to County personnel administrative functions and processes, budgeting, policy, contracts, and/or risk management in the County Administrator&rsquo;s Office. The incumbent assists with coordination and administration of County programs and policies, prepares reports and presentations, and provides general administrative support to ensure effective and compliant operations. This classification is at-will, and non-exempt.<br>
<br>
<b>Distinguishing Characteristics</b><br>
This position represents the entry-level role in the Management Analyst series. It focuses on learning and supporting County programs, policies, and administrative processes. The Management Analyst I is distinguished from the Management Analyst II by the narrower scope of responsibilities and level of independence. Incumbents are assigned to one or more of the below listed assignments and perform listed essential functions as well as routine analytical tasks under supervision. The opportunity to advance to Management Analyst II is upon demonstrated competency, performance-based assessment and thorough knowledge of County operations.<br>
<div><b>
Management Analyst II</b><br>
<br>
Under direction, this position is responsible for performing a variety of analytical assignments and special studies related to the operations, functions, and services of the Siskiyou County Administrator&rsquo;s Office. The role involves assisting in the administration of various County programs and functions, preparing reports and presentations on a wide range of issues, and performing related duties as required. This classification is at-will and non-exempt.<br>
<br>
<b>Distinguishing Characteristics</b><br>
This position represents the fully experienced, journey-level role in the Management Analyst class series and is typically located within the County Administrator&rsquo;s Office. The incumbent performs a wide variety of administrative and analytical studies in areas such as personnel, budgeting, risk management, workers&rsquo; compensation, purchasing, and special projects.<br>
<br>
The Management Analyst II is distinguished from the Management Analyst I by the broader scope of duties, increased independence, and higher level of responsibility. The position requires a deeper understanding of County policies, departmental functions, and County administrative operations.<br>
</div><b>
Reports To</b><ul><li>
Deputy County Administrator</li><li>
County Administrator</li></ul><br>
<b>
Classification Supervised</b><br>
None</div><p></p>
<div><h2 class="jobSectionHeader"><b>Examples of Duties</b></h2></div><br>
<div><p><br>
<b>Examples of Assignment Duties</b><br>
Specific Assignments, related essential functions and knowledge basis:<br>
<br>
<b>Personnel</b></p><ul><li>
Assist in coordinating County employee benefit programs, including health insurance, long-term disability, and employee assistance programs.</li><li>
Conduct new employee orientations as needed.</li><li>
Maintain accurate employee records and personnel files.</li><li>
Support day-to-day personnel administrative functions, including tracking employee program participation.</li><li>
Assist with the recruitment and hiring process, including posting job announcements, receiving and screening applications, scheduling interviews, coordinating candidate communications, and tracking candidate status.</li><li>
Support onboarding and integration of new employees into County programs.</li><li>
Gather, organize, and interpret personnel data for analysis and reporting.</li><li>
Prepare reports, analyses, and presentations for management as directed.</li><li>
Maintain accurate records for assigned departments and/or programs.</li><li>
Assist with all aspects of County labor negotiation processes.</li><li>
Conducts research on special issues and prepares detailed analytical reports with findings, recommendations, and possible solutions.</li><li>
Perform other related duties as assigned by the County Administrator or Deputy County Administrator.</li></ul><div><b><br>
Knowledge Of</b></div><ul><li>
Principles and practices of public personnel administration, employee benefits, and recruitment.</li><li>
Functions and operations of California local government.</li><li>
Research methods, data collection, and administrative analysis.</li><li>
Methods and practices of project planning, management, and coordination.</li><li>
Legislative and executive processes at the local, state, and federal levels, including how laws, regulations, and policies impact County operations.</li></ul><br>
<b>
Budgeting, Policy, and Contracts</b><ul><li>
Assist with monitoring and developing a variety of program budgets.</li><li>
Prepare reports on expenditures and program costs.</li><li>
Assist in administering and updating administrative policies, ensuring compliance with applicable laws and regulations.</li><li>
Support preparation and coordination of policy documentation.</li><li>
Assists with development of department charge back procedures and methods for claims processed.</li><li>
Assist with contract administration and purchasing activities, including:<ul><li>
Reviewing and authorizing purchase orders.</li><li>
Coordinating countywide contracts.</li><li>
Reviewing bid packets and supporting vendor selection.</li><li>
Assisting in developing and implementing purchasing policies.</li></ul></li><li>
Supports administration of assigned programs including County Surplus Inventory.</li><li>
Prepare reports, analyses, and presentations for management as directed.</li><li>
Maintain accurate records for assigned programs.</li><li>
Conducts research on special issues and prepares detailed analytical reports with findings, recommendations, and possible solutions.</li><li>
Perform other related duties as assigned by the County Administrator or Deputy County Administrator.</li></ul><div><b><br>
Knowledge Of</b></div><ul><li>
Budget development and monitoring techniques for County programs.</li><li>
Contract and procurement processes in a public-sector environment.</li><li>
Functions and operations of California local government.</li><li>
Research methods, data collection, and administrative analysis.</li><li>
Methods and practices of project planning, management, and coordination.</li><li>
Legislative and executive processes at the local, state, and federal levels, including how laws, regulations, and policies impact County operations.</li></ul><br>
<b>
Risk Management</b><ul><li>
Assist in coordinating the County&rsquo;s workers&rsquo; compensation program, serving as a liaison between departments and the County&rsquo;s Third-Party Administrator.</li><li>
Support administration of risk management programs, including general liability, unemployment insurance, and claims processing.</li><li>
Supports administration of assigned programs including the County Safety Program and Alcohol and Drug Testing Program for Safety-Sensitive Employees.</li><li>
Assist with soliciting insurance bids and coordinating policy renewals and updates.</li><li>
Gather data and prepare reports for risk management analyses.</li><li>
Assist in preparation of mandated state reports, such as the Self-Insurance Reserve Fund.</li><li>
Prepare reports, analyses, and presentations for management as directed.</li><li>
Maintain accurate records for assigned programs.</li><li>
Conducts research on special issues and prepares detailed analytical reports with findings, recommendations, and possible solutions.</li><li>
Perform other related duties as assigned by the County Administrator or Deputy County Administrator.</li></ul><div><b><br>
Knowledge Of</b></div><ul><li>
Risk management principles, including workers&rsquo; compensation, liability, and insurance administration.</li><li>
Functions and operations of California local government.</li><li>
Research methods, data collection, and administrative analysis.</li><li>
Methods and practices of project planning, management, and coordination.</li><li>
Legislative and executive processes at the local, state, and federal levels, including how laws, regulations, and policies impact County operations.</li></ul><br>
<b>
Skills for all assignments</b><ul><li>
Ability to assist in planning, organizing, and coordinating duties related to personnel functions, recruitment, budgeting, contracts, and/or risk management functions.</li><li>
Collect, organize, and analyze statistical and narrative information.</li><li>
Develop clear and concise reports and presentations.</li><li>
Interpret and apply federal, state, and local laws, codes, and regulations.</li><li>
Operate computers and standard office software to perform administrative and analytical work.</li><li>
Establish and maintain cooperative working relationships with employees, departments, and external stakeholders.</li></ul></div><p></p>
<div><h2 class="jobSectionHeader"><b>Typical Qualifications</b></h2></div>
<div><p><b>Training and Experience:</b><br>
Any combination of training and experience that would provide the knowledge and skills to successfully perform the listed duties is qualifying. A typical way to obtain the required knowledge and skills includes:<br>
<br>
<b>Management Analyst I</b></p><ul><li><p>
Previous work experience and/or educational training that develops familiarity with the functions, operations, and programs of California local government is highly desirable.</p></li><li><p>
Completion of a Bachelor&rsquo;s degree in business administration, public administration, or a closely related field from an accredited college or university is desirable.</p></li></ul><p><b>
Management Analyst II</b></p><ul><li><p>
One (1) year of responsible work experience comparable to that of a Management Analyst I with Siskiyou County.</p></li><li><p>
Completion of a Bachelor&rsquo;s degree in business administration, public administration, or a closely related field from an accredited college or university is desirable.</p></li></ul><div><div><b>
Special Requirements</b></div><ul><li>
Possession of, or the ability to obtain, a valid and appropriate driver&rsquo;s license is required.</li><li>
Upon accepting a job offer, candidates must successfully pass a routine background check including fingerprinting and drug test.</li></ul></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><p><b>Typical Physical Requirements</b><br>
Sit for extended periods; frequently stand and walk; normal manual dexterity and eye-hand coordination; lift and move objects weighing up to 25 pounds; corrected hearing and vision to normal range; verbal communication; use of office equipment, including computer, telephone, calculator, copiers, and FAX.</p><p><b>
Typical Working Conditions</b><br>
Work is performed in an office environment with continuous contact with other staff.</p></div></div></div><p></p>

Management Analyst I/II - Confidential

Concentrix

<div><div><div><p><b>Workforce Management (WFM)
</b></p></div><div><div><div><b>Location</b></div><div>
Gurugram, India</div></div></div><div></div><div><p><br>
Job Title:</p>
WFM Analyst<p>
Job Description</p><p><b>
Role: Real time Management</b></p><p><b>
Designation: Real time analyst
</b></p><p><b>Location: GGN
</b></p><p><b>Years of Experience: Minimum 3 years</b></p><p>
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</p><p>
Role and Key Responsibilities:</p><ul><li>
Intraday real time monitoring of service levels for all queues at all sites 24/7/365</li><li>
Real time monitoring of associates performance from all teams at all sites</li><li>
Real Time updates on Service Levels, Contact data, and other KPIs</li><li>
Drive real-time impacts to staffing for both internal and outsourced teams vs. requirements metric goals</li><li>
Communicate and call out changes to incoming contact patterns to operations and the broader WFM team</li><li>
Have a real time communication with the WFM team and operations when call outs or changes need to be done (Agent States, queue conditions, weather)</li><li>
Support changes within routing profiles to move associates as needed</li><li>
Update and send reports related to the performance of each site including but not limited to shrinkage, occupancy, other KPIs.</li><li>
Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met</li><li>
Review and process VTO/PTO/OT/Non-Prod time requests in real-time</li></ul><p>
Key Skills and knowledge :</p><ul><li>
Proficiency in written and verbal communication &ndash; English (minimum B2 level)</li><li>
Experience in Workforce Scheduling tools. (Admin, setup, use, updates, edits, reporting from RTA perspective) would be added advantage.</li><li>
Avaya ACD and other ACD platforms to support a multi-channel Environment &ndash; (Voice/Chat/Email/SMS)</li><li>
1+ years&rsquo; Workforce Experience (RTA or greater).</li><li>
Basic knowledge of the call centre industry.</li><li>
Basic understanding of the financial impact of all decisions made within the Command Center (i.e.; system downtime; overtime; home early; utilization; percent answered; etc.).</li><li>
Knowledge of ACD and Call Center Workforce applications - preferred.</li><li>
Strong oral and written communication skills.</li><li>
Proficient in Microsoft Office.</li><li>
Ability to multi-task, prioritize, and meet timelines of deliverables.</li><li>
Self-starter, sense of urgency, and works well under pressure.</li><li>
High attention to detail, sense of professionalism and ability to develop relationships</li></ul><p><b>
Qualification :</b> Graduate / Diploma/10+2</p><p><b>
Disclaimer:-</b></p><p>
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'</p><p>
Location:</p>
IND Gurgaon - Bld 14 IT SEZ Unit 1, 17th C &amp; D and Gd Flr D<p>
Language Requirements:</p><p>
Time Type:</p><p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Deloitte

<div></div><div><div><div><div><div><div><div><div><p><b>Artificial Intelligence &amp; Engineering</b></p><p>
AI &amp; Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.</p><p>
Join our AI &amp; Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients' achievements. You&rsquo;ll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.</p><p><b>
Position Summary</b></p><p><b>
Level:</b> Analyst or equivalent</p><p>
As an experienced Analyst at Deloitte Consulting, you will be responsible for individually delivering high quality work products within due timelines.</p><p><b>
Work you&rsquo;ll do:</b></p><ul>
<li>Leverage proficiency in adjacent technologies beyond core skills to enhance project outcomes.</li>
<li>Proactively identify and communicate issues or risks to team leads, and complete assigned technology learning on schedule.</li>
<li>Quickly adapt to project-specific tools and gain understanding of client business processes or industry fundamentals.</li>
<li>Support process improvements, automation, and innovation while maintaining up-to-date project documentation.</li>
<li>Contribute to tracking delivery metrics and lead knowledge-sharing sessions on processes and technology trends.</li>
<li>Participate in team building, defect management, and compliance activities.</li>
<li>Demonstrate ownership of deliverables and actively engage in ideation and development of tools, accelerators, and innovative solutions.</li>
<li>Assist in configuring and maintaining Dynatrace OneAgent, ActiveGate, and dashboards.</li>
<li>Monitor application performance, infrastructure health, and alerting mechanisms.</li>
<li>Support incident management processes using BigPanda and ServiceNow.</li>
<li>Collaborate with the IT operations team to classify and escalate P1, P2, P3, and P4 incidents.</li>
<li>Assist in tracking SLI, SLO, and SLA compliance and generating performance reports.</li>
<li>Contribute to reducing Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR).</li>
</ul><p><b>The Team:</b></p><p>
At Hybrid Cloud Infrastructure we deliver solutions spanning Hybrid Cloud, Advanced Connectivity, AI Data Centers, High-Performance Computing, and AI Infrastructure to help clients achieve their desired outcomes. Our offerings include engineered transformation services for hybrid cloud infrastructure and platforms, prioritizing resiliency, optimization, and extensive automation. We integrate advanced connectivity with AI infrastructure and enterprise networks to boost operational efficiency and enable real-time data processing. Additionally, we provide comprehensive management of all facets of operations for hybrid cloud infrastructure and field operations.</p><p><b>
Qualifications</b></p><p><b>
Must Have Skills/Project Experience/Certifications:</b></p><ul>
<li>2 - 3 years of hands-on experience</li>
<li>Basic knowledge of Dynatrace and its core functionalities.</li>
<li>Understanding of APM (Application Performance Monitoring) concepts.</li>
<li>Familiarity with incident management tools like BigPanda and ServiceNow.</li>
<li>Ability to analyze logs, create reports, and identify basic performance issues.</li>
</ul><p><b>Good to Have Skills/Project Experience/Certifications:</b></p><ul>
<li>Exposure to synthetic monitoring and real-user monitoring (RUM).</li>
<li>Basic scripting knowledge in Python, Bash, or PowerShell.</li>
<li>Awareness of cloud platforms (AWS) and monitoring fundamentals.</li>
<li>Knowledge in CICD pipelines, EKS, Docker and Service-mesh.</li>
</ul><p><b>Education:</b></p><ul>
<li>BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university</li>
</ul><p><b>Location:</b></p><ul>
<li>Bengaluru/Hyderabad</li>
</ul><p><b>Shift Timings:</b></p><ul>
<li>24*7 Rotational</li><br>
</ul><br>
</div></div><p></p><div><div><div><b>Our purpose</b></div><br>
<div></div>
Deloitte&rsquo;s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.</div>
</div><div><div><div><b>Our people and culture</b></div><br>
<div></div>
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.</div>
</div><div><div><div><b>Professional development</b></div><br>
<div></div>
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.</div>
</div><div><div><b>Benefits to help you thrive</b><br>
</div><div>
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially&mdash;and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.</div><div></div>
</div><div><div><b>Recruiting tips</b></div><br>
<div></div>
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
</div></div></div></div></div></div><p></p><div><div><div><p>Requisition code: 303252</p></div></div></div></div>

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