monitoring specialist

Mphasis

SummaryAs a Quality Monitoring Specialist supporting our outbound telecom contact center, you will be responsible for evaluating customer interactions, identifying performance gaps, and ensuring that agents uphold compliance, professionalism, and customer experience standards. In this role, you will partner closely with Operations, Training, Workforce Management, and Client Stakeholders to provide insights, coaching recommendations, and trend analysis that directly supports customer retention, sales success, and brand reputation.This role requires exceptional attention to detail, strong analytical skills, and the ability to interpret performance trends while providing fair, accurate, and calibrated evaluations. As our program expands, adaptability and continuous improvement are essential qualities for success.Key Responsibilities Include<ul><li>Conduct quality evaluations of outbound calls (manual and campaign-based) to ensure adherence to scripts, compliance standards, and telecom regulations.</li><li>Monitor agent performance related to customer engagement, retention efforts, product positioning, and save/sales opportunities.</li><li>Identify coaching opportunities and partner with supervisors and training teams to support ongoing performance development.</li><li>Maintain calibration sessions with internal and client partners to ensure consistent scoring and interpretation of quality standards.</li><li>Produce detailed reports on agent performance trends, customer sentiment, compliance risks, and areas for operational improvement.</li><li>Flag high-risk behaviors or potential compliance violations, ensuring timely escalation and corrective action.</li><li>Provide feedback on process gaps, system issues, or customer pain points observed during monitoring.</li><li>Support new program launches by helping develop scorecards, QA rubrics, and workflow improvements.</li><li>Document findings thoroughly in CRM and QM tools for visibility across cross-functional teams.</li><li>Assist in maintaining alignment with client quality expectations, telecom policies, and legal requirements, including adherence to telemarketing rules (TCPA, DNC, etc.).</li><li>Participate in continuous improvement initiatives aimed at reducing repeat contacts, enhancing customer satisfaction, and improving retention outcomes.</li></ul>Soft Skills<ul><li>Strong verbal and written communication skills; ability to deliver constructive feedback professionally.</li><li>High emotional intelligence and an unbiased approach to evaluating customer interactions.</li><li>Strong analytical mindset with the ability to spot trends and patterns.</li><li>Adaptability in a dynamic, competitive telecom environment.</li><li>Ability to collaborate with cross-functional teams in a positive, solutions-oriented manner.</li><li>Attention to detail and critical thinking in evaluating call behaviors and outcomes.</li></ul>Required Qualifications<ul><li>4&ndash;5 years of Quality Assurance, Quality Monitoring, or Contact Center experience (Outbound preferred).</li><li>Experience in telecom, retention, loyalty, or customer success environments.</li><li>Familiarity with QM platforms (e.g., NICE, Verint, Calabrio) and CRM systems (Salesforce, WFM, or equivalent).</li><li>Strong understanding of outbound dialing compliance (TCPA, DNC, script adherence, disclosures).</li><li>Ability to assess call behavior objectively with high accuracy and consistency.</li><li>Proficiency with Microsoft Office (Excel, PowerPoint, Word) for reporting and insights.</li></ul>Preferred Qualifications<ul><li>Experience in telecom residential or business services.</li><li>Background in sales, customer retention, or outbound customer engagement.</li><li>Experience supporting performance calibration, training, or coaching sessions.</li><li>Knowledge of technical troubleshooting, billing support, or account management in a telecom setting.</li></ul>Perks<ul><li>High-visibility role with direct impact on customer retention, brand experience, and agent success.</li><li>Hybrid flexibility after training completion.</li><li>Collaborative culture with opportunities to influence processes and performance standards.</li><li>Career growth opportunities as the program expands (QA Lead, Trainer, Supervisor, Analyst roles).</li><li>Opportunities to cross-train across multiple business units and telecom lines of business.</li></ul>Pay: $24.00 per hourAbility to commute/relocate:<ul><li>Carrollton, TX 75007: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Telecommunication: 2 years (Required)</li><li>Outbound Contact center: 3 years (Required)</li><li>Quality assurance: 3 years (Required)</li><li>CRM software: 2 years (Required)</li></ul>Work Location: In person

Quality Monitoring Specialist – Outbound Telecom Contact Center

The MedElite Group

<div>
 
 Medtech
 
 
 
 
 Location:
 
 Utica, NY
 
 
 
 Schedule:
 
 Full-time (5 days per week)
 
 
 
 Salary:
 
 $19.00 an hour
 
 
 
 About Infinite Medical P.C.
 
 
 
 Infinite Medical P.C. is a nationwide network of advanced practice providers and specialty clinicians committed to delivering high-quality, proactive care directly to residents in skilled nursing and long-term care facilities. Our partnership with MedElite Healthcare Management Group empowers us to focus on what matters most: providing compassionate, personalized care that meets the unique needs of each resident. Together, we champion continuous innovation and collaboration in our shared mission to redefine senior care across the country.
 
 
 
 Job Summary
 
 
 
 We are seeking a dedicated and detail-oriented Vital Monitoring Specialist to oversee all aspects of vital signs monitoring in a nursing home setting. This role ensures the consistent and accurate monitoring of residents&rsquo; health metrics, facilitates timely medical interventions, and contributes to a safe and high-quality care environment.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Vital Signs Monitoring:
 </li>
 <ul>
 <li>
 Regularly monitor residents&rsquo; vital signs, including blood pressure, heart rate, temperature, oxygen saturation, and respiratory rate
 </li>
 <li>
 Ensure proper use, calibration, and maintenance of monitoring equipment
 </li>
 </ul>
 <li>
 Data Recording and Analysis:
 </li>
 <ul>
 <li>
 Accurately record and update vital signs in residents&rsquo; medical records
 </li>
 <li>
 Analyze trends in vital data to detect potential health issues
 </li>
 <li>
 Generate reports for clinical teams to support proactive decision-making
 </li>
 </ul>
 <li>
 Facilitate Interventions:
 </li>
 <ul>
 <li>
 Promptly notify nursing staff and physicians of abnormal readings or health concerns
 </li>
 <li>
 Assist in emergency interventions, including alerting relevant medical personnel and preparing necessary equipment
 </li>
 <li>
 Coordinate with clinical staff to adjust care plans based on monitored data
 </li>
 <li>
 When needed, facilitate a Telehealth visit with a provider
 </li>
 </ul>
 <li>
 Resident and Staff Communication:
 </li>
 <ul>
 <li>
 Communicate vital signs results and health updates to residents and families as needed
 </li>
 <li>
 Provide guidance and training to staff on proper monitoring techniques and equipment usage
 </li>
 </ul>
 <li>
 Compliance and Quality Assurance:
 </li>
 <ul>
 <li>
 Adhere to regulatory guidelines and facility protocols related to resident monitoring
 </li>
 <li>
 Participate in quality improvement initiatives to enhance monitoring and intervention processes
 
 </li>
 </ul>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Active Medical Assistant Certification
 </li>
 <li>
 Prior experience in vital signs monitoring or a similar healthcare role, preferably in a long-term care or nursing home setting
 </li>
 <li>
 Proficiency in using monitoring equipment and electronic health record (EHR) systems
 </li>
 <li>
 Strong attention to detail and ability to identify irregularities
 </li>
 <li>
 Excellent communication and teamwork skills
 </li>
 <li>
 Ability to remain calm under pressure and act swiftly in emergencies.
 </li>
 <li>
 Must be able to lift a minimum of 20 pounds and stand / walk / work on your feet up to 6-8 hours per day
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary: $19.00 an hour
 </li>
 <li>
 Health
 </li>
 <li>
 Dental
 </li>
 <li>
 Vision
 </li>
 <li>
 401K
 </li>
 <li>
 Company-Sponsored Life Insurance
 </li>
 <li>
 Paid Time Off
 
 
 </li>
 </ul>
 
 Why Work With Us?
 
 
 
 <ul>
 <li>
 Make a meaningful impact on the lives of seniors
 </li>
 <li>
 Work in a collaborative, mission-driven environment
 </li>
 <li>
 Enjoy work-life balance
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 Infinite Medical P.C is an equal-opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. Infinite Medical P.C is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 
 
 The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.
 
 
 
 Ready to Make a Difference?
 
 
 
 Apply today and help us deliver compassionate, personalized care where it matters most.
</div>

Medical Assistant- Med Tech

OSI Systems, Inc

<div>Overview:
<div>
At Spacelabs Healthcare, you make a difference.</div><div> 
</div><div>Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit yearly from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.</div><div></div><div> 
Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.</div><div></div><div> 
While we may not be at a patient&rsquo;s bedside, their health is still in our hands.</div> 
The Clinical Education Consultant (CEC) works collaboratively with Field Sales and Project Management to provide education and clinical expertise during pre-sale, installation, and post-sale activities. The CEC consults with the customer during the planning phase to develop education programs to train customer end-users to meet our customers' unique needs. The CEC provides remote and/or on-site support during installation, including pre-implementation classroom education on the clinical application of our patient monitoring solution. This is a highly impactful role to the customer experience and the overall success of Spacelabs monitoring solution implementation.
This role requires 90% travel including driving and flying. Qualified candidates need to live within 1 hour of an airport.
Responsibilities:
<ul><li>Provide customer training on all clinical applications of equipment specific to the care area. Provide webinars and remote and/or on-site meetings to assist the customer in gaining an understanding of the Spacelabs Solution while determining best practices.</li><li>
Assess and document clinical workflow in the various care area departments using Spacelabs equipment.
</li><li>Outline recommended options that address the best use of Spacelabs Solution. Assist with the development of hospital procedures for Spacelabs Patient Monitoring Solution before customer education and implementation.
</li><li>Work with Clinical Education Program Specialist to develop customized clinical documents and product training tools based on workflow processes.
</li><li>Work with Clinical Education Program Specialist to get customers set up with e-learning.
</li><li>Adhere to Spacelabs established education format and customer protocols.</li><li>
Work closely with Clinical Solutions Specialist and other internal partners (e.g. Sales, Service, Project Managers, Clinical Solutions Manager) to coordinate installation and training events at the assigned customer site, ensuring a positive customer experience.</li><li>
Provide comprehensive product training to hospital clinical teams and physicians on the Spacelabs Solution including:
<ul><li>Pre-install training</li><li>
User-specific classes to enhance training to workflow responsibilities</li><li>
Enhanced Resource User Training</li><li>
Physician training on Clinical Access</li></ul></li><li>
Manage and organize all required documentation and training records for FDA and other regulatory compliance for all clinical training.</li><li>
Support customer go-lives covering various shifts</li><li>
Periodically perform evaluations of the utilization of Spacelabs clinical solution at customer sites.</li><li>
Communicate all relevant customer information including product and/or customer feedback or opportunities to appropriate Spacelabs personnel.
</li><li>Participate in departmental clinical presentations.</li><li>
Develop and track metrics, benchmarks, and success criteria to measure the efficiency and effectiveness of training.</li><li>
Develop clinical education program schedules in accordance with the required timeframe (per the customer order).</li><li>
Properly document and report all activity in a timely manner, as required.</li><li>
Maintain all assets (i.e., company-issued laptop, vehicles, etc.) in good condition.
</li><li>Utilize efficient time management and cost containment in all activities, in order to meet schedule and budget requirements.</li><li>
Demonstrate professionalism and a positive, solutions-oriented approach when interacting with co-workers and customers. Remember that you are the on-site representative for Spacelabs &ndash; model a corporate culture that creates a positive experience for customers, patients, and families centered on the Spacelabs Solution.
</li><li>It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.</li><li>
Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork.</li><li>
Demonstrate behavior consistent with the company&rsquo;s Code of Ethics and Conduct.</li><li>
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.</li><li>
Duties may be modified or assigned at any time to meet the needs of the business.</li></ul>
Qualifications:
<ul><li>Licensed Registered Nurse required.</li><li>
Bachelor of Nursing (BSN) preferred.</li><li>
8+ years of overall professional experience to include:<ul><li>
5+ years of nursing experience in Emergency Department/ Critical Care required.
</li><li>3+ years of experience as a Clinical Educator in industry preferred.</li></ul></li><li>
Previous teaching/in-servicing experience in an educator or preceptor type role strongly preferred.</li><li>
Experienced user in PowerPoint, Excel, and Word required.
</li><li>Comfortable with equipment and computer use, WebEx, etc., as a remote user. Ability to manage multiple, complex priorities within demanding timeframes. Strong project management skills.</li><li>
Highly developed relationship-building skills, and strong presentation and communication skills.</li><li>
Experience working positively and productively in a team environment. Highly collaborative.</li><li>
Demonstrated effective presentation skills, with strong verbal and written communication skills.</li><li>
Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanor.</li><li>
Successful completion of Spacelabs training required (including training done at Company location). Must become fully competent in the application and operation of all products in all care areas.</li><li>
Work various shifts as deemed necessary for successful installation and training; often working as sole Spacelabs representative at customer sites</li><li>
Required to register with a vendor credentialing service. As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at the customer site.</li><li>
May be required to complete applicable US federal background checks and meet requirements for access to US government facilities and/or government IT networks.</li><li>
Must be eligible to work in the U.S. without sponsorship.</li><li>
Must be based within one hour of an airport.</li></ul><div>
#LI-TC1</div><div> 
Please review our benefits here: Life at OSI 
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.</div><div></div> 
NOTICE TO THIRD PARTY AGENCIES 
OSI Systems, Inc. and its subsidiaries (collectively &ldquo;OSI&rdquo;) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. 
Equal Opportunity Employer - Disability and Veterans 
Know Your Rights<div></div><div> 
Poster Link: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</div><div></div><div> 
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.</div></div><div></div>

Clinical Education Consultant

Medsien

<div>
 
 Enrollment Specialist
 
 
 
 Are you a
 
 Certified Medical Assistant
 
 looking to continue in healthcare from a remote position? While still helping patients? Look no further, Medsien is a leading provider of Chronic Care Management and Remote patient monitoring services to medical practices across the United States.
 
 
 Medsien is a leading provider of scalable remote care management, enabling healthcare practices to enhance patient engagement, improve outcomes, and optimize operational efficiency. Hundreds of organizations trust Medsien's unparalleled technology solutions to implement exceptional remote care management programs, personalize every interaction, and improve the lives of those who need it most. We are committed to innovation, collaboration, and delivering exceptional service to our clients and their patients. Based in San Francisco and venture-backed by top-tier investors, Medsien was founded to reimagine remote care management. Our company is committed to improving the lives of patients living with chronic health conditions. We prioritize compassion, integrity, and excellence in all our interactions and operations.
 
 
 Here at
 
 Medsien
 
 , our Certified Medical Assistants are able to take their clinical experience, knowledge, insight, and empathy to improve patients' health care, experiences, and outcomes. Comprehensive chronic care management benefits patients with 24/7 access to physicians and clinical staff who can meet their urgent and ongoing needs. CCM also benefits practices by electronically capturing all patient interactions for real-time continuity of care.
 
 
 Patient enrollment is the first step in helping our patients and providers manage their chronic conditions more effectively. If patients aren't taking advantage of our Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) programs, they are missing out on a key tool in managing their Chronic illnesses. Our
 
 Enrollment Specialists
 
 (Certified Medical Assistants) use their training and knowledge to help patients understand the value of utilizing our CCM and RPM programs. Once they understand that enrollment in these programs allows the providers and our team to make real-time, data-driven decisions, they are eager to participate. Improving patient care and clinical outcomes is what we strive to accomplish every day. Medsien's personalized approach to patient care is unparalleled in the industry. Our goal is for patients to feel as comfortable with us as they do when visiting their provider's office. We prioritize compassionate quality care.
 
 
 As an
 
 Enrollment Specialist
 
 you will educate and enroll eligible patients from our established clinic partnerships. You will connect with eligible patients through outbound calls, resulting in enrollments to achieve your weekly goals. You will help patients navigate and enroll in these programs to better their health and achieve their wellness goals.
 
 
 As an Enrollment specialist you'll receive competitive pay including paid training. Fully remote capabilities (Within US only) and better work life balance.
 
 
 Company Values: Our company is committed to improving the lives of patients living with chronic health conditions. We prioritize compassion, integrity, and excellence in all our interactions and operations.
 
 
 If you are passionate about making a meaningful difference in the lives of patients and are eager to embark on a rewarding career in healthcare, we encourage you to apply for this Enrollment Specialist position. Join us in our mission to provide high-quality care and support to those who need it most.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Patient Outreach:
 </li>
 <ul>
 <li>
 Initiate contact with potential CCM and RPM patients
 </li>
 <li>
 Conduct initial assessments to determine eligibility for CCM/RPM services based on established criteria.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 Education and Information Sharing:
 </li>
 <ul>
 <li>
 Clearly and compassionately explain the benefits of enrolling in a CCM/RPM program to patients and their families.
 </li>
 <li>
 Provide detailed information about the program's services, including remote monitoring, care coordination.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 Enrollment and Documentation:
 </li>
 <ul>
 <li>
 Assist eligible patients with the enrollment process, ensuring that all necessary forms and documentation are completed accurately.
 </li>
 <li>
 Maintain meticulous records of patient interactions, enrollment status, and program details.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 Compliance and Regulatory Knowledge:
 </li>
 <ul>
 <li>
 Stay up-to-date with the latest regulations and compliance standards related to CCM/RPM services.
 </li>
 <li>
 Ensure all patient enrollments adhere to legal and ethical standards.
 </li>
 </ul>
 </ul>
 
 
 <ul>
 <li>
 Performance Tracking:
 </li>
 <ul>
 <li>
 Monitor and track your enrollment performance, striving to meet or exceed enrollment goals.
 
 </li>
 </ul>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 National Certification in Medical Assisting
 </li>
 <li>
 Residence in the US
 </li>
 <li>
 Strong communication skills, both written and verbal.
 </li>
 <li>
 Empathy and the ability to connect with patients and their families.
 </li>
 <li>
 Basic knowledge of chronic health conditions and their management.
 </li>
 <li>
 Comfortable using technology for documentation and communication.
 </li>
 <li>
 Attention to detail and strong organizational skills.
 </li>
 <li>
 Ability to work independently and as part of a team.
 </li>
 <li>
 Sales or customer service experience is a plus but not required.
 
 
 </li>
 </ul>
 
 Please note that having national certification in Medical Assisting from AAMA, NHA, NCCT, NAHP or similar is a hard job requirement and any single-state certifications, diplomas or completion certificates do not qualify.
 
 
 
 
 Training and Development:
 
 
 
 You will receive comprehensive training on CCM/RPM program details, enrollment processes, and communication techniques to ensure you are well-prepared for the role.
 
 
 If you are passionate about making a meaningful difference in the lives of patients and are eager to embark on a rewarding career in healthcare, we encourage you to apply for this Enrollment Specialist position. Join us in our mission to provide high-quality care and support to those who need it most. Please don't forget to attach your Medical Assistant certificate.
 
 
 
 This is a 1099 role and does not come with benefits
 
 
 
 
 Monday - Friday
 
 
 
 
 Our Process
 
 
 
 We will review your application along with all the others we receive and pick the top profiles for a screening call. In many cases due to time constraints and our candidate volume, only the short-listed candidates are contacted but we do consider each application carefully. If you have been selected as a short-listed candidate, we will contact you for a short screening call to get to know you better. If you don't get a call, please don't be disappointed! We receive many applications for each role and must prioritize who we speak to.
 
 
 Employment at
 
 Medsien
 
 is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national or ethnic origin, religion, marital status, pregnancy, sexual orientation, gender identity or expression, disability, age, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 
 Thank you for taking the time to apply for a position at Medsien!
 
</div>

Remote Enrollment Specialist (Certified Medical Assistant)

<div>Overview:
<div>
At Spacelabs Healthcare, you make a difference.</div><div> 
</div><div>Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients. From newborns to centenarians, more than 60 million people benefit yearly from the advancements we make in patient monitoring and management, care coordination, and clinical decision support.</div><div></div><div> 
Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.</div><div></div><div> 
While we may not be at a patient&rsquo;s bedside, their health is still in our hands.</div> 
The Clinical Education Consultant (CEC) works collaboratively with Field Sales and Project Management to provide education and clinical expertise during pre-sale, installation, and post-sale activities. The CEC consults with the customer during the planning phase to develop education programs to train customer end-users to meet our customers' unique needs. The CEC provides remote and/or on-site support during installation, including pre-implementation classroom education on the clinical application of our patient monitoring solution. This is a highly impactful role to the customer experience and the overall success of Spacelabs monitoring solution implementation.
This role requires 90% travel including driving and flying. Qualified candidates need to live within 1 hour of an airport.
Responsibilities:
<ul><li>Provide customer training on all clinical applications of equipment specific to the care area. Provide webinars and remote and/or on-site meetings to assist the customer in gaining an understanding of the Spacelabs Solution while determining best practices.</li><li>
Assess and document clinical workflow in the various care area departments using Spacelabs equipment.
</li><li>Outline recommended options that address the best use of Spacelabs Solution. Assist with the development of hospital procedures for Spacelabs Patient Monitoring Solution before customer education and implementation.
</li><li>Work with Clinical Education Program Specialist to develop customized clinical documents and product training tools based on workflow processes.
</li><li>Work with Clinical Education Program Specialist to get customers set up with e-learning.
</li><li>Adhere to Spacelabs established education format and customer protocols.</li><li>
Work closely with Clinical Solutions Specialist and other internal partners (e.g. Sales, Service, Project Managers, Clinical Solutions Manager) to coordinate installation and training events at the assigned customer site, ensuring a positive customer experience.</li><li>
Provide comprehensive product training to hospital clinical teams and physicians on the Spacelabs Solution including:
<ul><li>Pre-install training</li><li>
User-specific classes to enhance training to workflow responsibilities</li><li>
Enhanced Resource User Training</li><li>
Physician training on Clinical Access</li></ul></li><li>
Manage and organize all required documentation and training records for FDA and other regulatory compliance for all clinical training.</li><li>
Support customer go-lives covering various shifts</li><li>
Periodically perform evaluations of the utilization of Spacelabs clinical solution at customer sites.</li><li>
Communicate all relevant customer information including product and/or customer feedback or opportunities to appropriate Spacelabs personnel.
</li><li>Participate in departmental clinical presentations.</li><li>
Develop and track metrics, benchmarks, and success criteria to measure the efficiency and effectiveness of training.</li><li>
Develop clinical education program schedules in accordance with the required timeframe (per the customer order).</li><li>
Properly document and report all activity in a timely manner, as required.</li><li>
Maintain all assets (i.e., company-issued laptop, vehicles, etc.) in good condition.
</li><li>Utilize efficient time management and cost containment in all activities, in order to meet schedule and budget requirements.</li><li>
Demonstrate professionalism and a positive, solutions-oriented approach when interacting with co-workers and customers. Remember that you are the on-site representative for Spacelabs &ndash; model a corporate culture that creates a positive experience for customers, patients, and families centered on the Spacelabs Solution.
</li><li>It is the responsibility of every Spacelabs Healthcare employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.</li><li>
Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork.</li><li>
Demonstrate behavior consistent with the company&rsquo;s Code of Ethics and Conduct.</li><li>
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.</li><li>
Duties may be modified or assigned at any time to meet the needs of the business.</li></ul>
Qualifications:
<ul><li>Licensed Registered Nurse required.</li><li>
Bachelor of Nursing (BSN) preferred.</li><li>
8+ years of overall professional experience to include:<ul><li>
5+ years of nursing experience in Emergency Department/ Critical Care required.
</li><li>3+ years of experience as a Clinical Educator in industry preferred.</li></ul></li><li>
Previous teaching/in-servicing experience in an educator or preceptor type role strongly preferred.</li><li>
Experienced user in PowerPoint, Excel, and Word required.
</li><li>Comfortable with equipment and computer use, WebEx, etc., as a remote user. Ability to manage multiple, complex priorities within demanding timeframes. Strong project management skills.</li><li>
Highly developed relationship-building skills, and strong presentation and communication skills.</li><li>
Experience working positively and productively in a team environment. Highly collaborative.</li><li>
Demonstrated effective presentation skills, with strong verbal and written communication skills.</li><li>
Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanor.</li><li>
Successful completion of Spacelabs training required (including training done at Company location). Must become fully competent in the application and operation of all products in all care areas.</li><li>
Work various shifts as deemed necessary for successful installation and training; often working as sole Spacelabs representative at customer sites</li><li>
Required to register with a vendor credentialing service. As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at the customer site.</li><li>
May be required to complete applicable US federal background checks and meet requirements for access to US government facilities and/or government IT networks.</li><li>
Must be eligible to work in the U.S. without sponsorship.</li><li>
Should be based within one hour of an airport.</li></ul>
#LI-Remote
#LI-TC1<div> 
Please review our benefits here: Life at OSI 
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.</div><div></div> 
NOTICE TO THIRD PARTY AGENCIES 
OSI Systems, Inc. and its subsidiaries (collectively &ldquo;OSI&rdquo;) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI. 
Equal Opportunity Employer - Disability and Veterans<div> 
Know Your Rights</div><div></div><div> 
Poster Link:
</div><div>https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf</div><div></div><div> 
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.</div></div><div></div>

optiBMIze

Medical Assistant &ndash; Remote Monitoring (Orthopedic / BMI Focus)Location: Mostly Remote (NJ or Eastern PA preferred). Potential onsite support with orthopedic offices in the future. Type: Start out part time and transition to full time over 2-5 month period Compensation: Competitive, higher-end flexibility for strong performersAbout the RoleWe are a growing clinical services company partnering with orthopedic practices to improve surgical outcomes through BMI optimization and Remote Patient Monitoring (RPM/RTM).We&rsquo;re hiring a Medical Assistant to manage the majority of patient monitoring interactions remotely. This is a structured, high-responsibility role focused on documentation, patient outreach, and compliant monitoring minute generation.Responsibilities<ul><li>Conduct monthly RPM/RTM monitoring calls (weight, blood pressure, activity)</li><li>Accurately document and log monitoring minutes in platform</li><li>Enroll patients into monitoring programs</li><li>Identify and escalate clinical concerns to NP/provider</li><li>Follow structured protocols and decision trees</li><li>Maintain organized, audit-ready documentation</li></ul>Ideal Background<ul><li>Experience in orthopedics or high-volume outpatient setting preferred</li><li>RPM/RTM experience a plus (not required)</li><li>Comfortable discussing weight, BMI, and lifestyle factors with patients</li><li>Strong documentation speed and attention to detail</li></ul>What We&rsquo;re Looking For<ul><li>Efficient and accountable</li><li>Comfortable making outbound patient calls</li><li>Organized and process-driven</li><li>Able to work independently in a remote environment</li></ul>This is not a basic rooming role. You&rsquo;ll play a central role in a growing remote monitoring operation.If you&rsquo;re dependable, detail-oriented, and comfortable working with surgical populations, we&rsquo;d like to connect.Pay: $20.00 - $25.00 per hourWork Location: Remote

Medical Assistant- Remote Monitoring (Orthopedic/BMI Focus)

Philips

<div><h3 class="jobSectionHeader">Job Title
</h3>Critical Care Nurse - Clinical Solution Specialist (Travel: Northern California)
<h3 class="jobSectionHeader">Job Description
</h3>Clinical Solution Specialist - Patient Monitoring (Travel: Northern California)
Bring your passion for patient care and technology to this role where you&rsquo;ll be responsible for providing clinical customer support as the clinical application knowledge expert. You&rsquo;ll facilitate solutions design, optimization, configuration, and delivery of Philips Hospital Patient Monitoring (HPM) products to ensure a quality customer experience.
Your role:
<ul><li>Serving as a clinical resource to Philips HPM customers, working closely with the field service, sales, and project management organizations throughout a multiphase implementation and go-live process &ndash; establishing and maintaining strong working relationships with key internal partners and customers to enable a successful implementation team.
</li><li>Understanding customer goals and developing plans to support clinical solutions implementation and usage &ndash; delivering clinical services to customers that are consultative, advanced, and focused on workflows and optimization.
</li><li>Managing the clinical aspects of an implementation to include assessing workflows, evaluating education needs, creating education plans, determining custom configurations requirements, planning and delivering equipment and application education, supporting first customer use, encouraging ongoing adoption of change, and optimizing use of complex monitoring solutions.
</li><li>Understanding the clinical implications of technical implementations (including networks and clinical informatics systems); applying product and clinical knowledge to troubleshoot and solve problems.
</li><li>Approximately 90% travel across the district is required. The average driving time is 1-4 hours daily. Occasional overnight stays and travel by air/train/bus may be required. Further support across the zone is required, and occasional national travel may be required.
</li></ul>You're the right fit if:
<ul><li>You&rsquo;ve acquired 4+ years of experience as a Registered Nurse in a hospital environment. Prior clinical training and adult education delivery experience is highly preferred.
</li><li>Your skills include experience in an Intensive Care Unit (ICU), Critical Care Unit (CCU), Emergency Room (ER), Operating Room (OR), Neonatal Intensive Care Unit (NICU), and/or Pediatric Intensive Care Unit (PICU) settings. Knowledge of Philips IntelliVue monitoring equipment and applications preferred.
</li><li>You have a Bachelor of Science in Nursing degree or equivalent licensure to practice nursing (Registered Nurse); must be able to provide verification for current/active license. Certified Technical Trainer Plus (CTT+) and/or Virtual Certified Technical Trainer Plus (VCTT+) is preferred.
</li><li>You&rsquo;re passionate about technology and education related to patient care.
</li><li>You have excellent verbal and written communication and presentation skills.
</li><li>You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Clinical position.
</li><li>You must be able to:
<ul><li>Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
</li><li>Work flexible hours (based on business needs).
</li><li>Wear all required personal protective equipment.
</li><li>May be required to comply with vendor credentialing.
</li></ul></li></ul>How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company&rsquo;s facilities. Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
This is a field role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
<ul><li>Learn more about our business .
</li><li>Discover our rich and exciting history.
</li><li>Learn more about our purpose.
</li><li>Learn more about our culture.
</li></ul>Philips Transparency Details
The annual pay range for this position in CA is $101,000 to $160,000.
This role also includes company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation such as a quarterly incentive plan, sales commission, or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement, and much more. Details about our benefits can be found here .
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
For this position, you must reside in or within commuting distance to Northern California.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.</div>

Critical Care Nurse - Clinical Solution Specialist (Travel: Northern California)

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