mortgage branch manager

PENNYMAC

<div>PENNYMAC:
<div>
Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.</div><div></div><div> 
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.</div>
A Typical Day:
<div>
The Mortgage Fulfillment Manager acts as a key contributor in workflow management, new initiatives, process development and culture building. As the Mortgage Fulfillment Manager, you will monitor workflows and queues to ensure service levels are met, develop process improvements or actively seek methods to streamline business processes and manage and set goals for a team.</div><div></div><div> 
The Mortgage Fulfillment Manager will:</div> 
<div></div><ul><li>
Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions</li><li>
Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality</li><li>
Support, recommend and implement technology initiatives</li><li>
Be responsible for communicating monthly results to Management on departmental performance objectives</li><li>
Act as the main point of escalation for all issues within the function</li><li>
Perform capacity and staff planning to ensure adequate service levels are met</li><li>
Perform other related duties as required and assigned</li><li>
Demonstrate behaviors which are aligned with the organization&rsquo;s desired culture and values</li></ul>
What You&rsquo;ll Bring:
<ul><li>Bachelor&rsquo;s degree or equivalent work experience</li><li>
5+ years of relevant work experience</li><li>
Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)</li><li>
Mortgage experience is a plus</li></ul>
Why You Should Join:
<div>
As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.</div><div></div><div> 
Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:</div><ul><li>
Comprehensive Medical, Dental, and Vision</li><li>
Paid Time Off Programs including vacation, holidays, illness, and parental leave</li><li>
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)</li><li>
Retirement benefits, life insurance, 401k match, and tuition reimbursement</li><li>
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships</li></ul><div></div><div> 
To learn more about our benefits visit: https://pennymacnews.page.link/benefits</div><div></div><div> 
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information</div><div></div><div> 
Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:</div><ul><li>
Lower in range - Building skills and experience in the role</li><li>
Mid-range - Experience and skills align with proficiency in the role</li><li>
Higher in range - Experience and skills add value above typical requirements of the role</li></ul><div></div><div> 
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.</div> 
<div></div>
Salary: $65,000 - $100,000 Work Model: OFFICE</div>

Mortgage Fulfillment Manager

JPMorganChase

<div>JOB DESCRIPTION 
<div>
At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. 
 
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You will lead and manage all aspects of the branch including growing deposits and investments, operations, and coaching the team for success. You will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients. 
 
Job responsibilities
</div><div><ul><li>Be a motivating force for the branch team by sharing a clear vision and embodying our company&rsquo;s culture and values of Service, Heart, Curiosity, Courage, and Excellence.</li>
<li>Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to successfully grow deposits and investments.</li>
<li>Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust.</li>
<li>Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation.</li>
<li>Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry.</li>
<li>Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community.</li>
<li>Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures.</li>
</ul></div><div>Required qualifications, capabilities, and skills
</div><div><ul><li>You have a passion for creating exceptional experiences and a knack for setting the tone in the branch, ensuring every client feels valued and every team member is part of a dynamic and engaging culture.
</li><li>You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles.</li>
<li>You are a master of multitasking, excelling at organizing and managing competing priorities in the branch, always with an eye on developing plans for growth and success.
</li><li>You thrive in a fast-paced, changing environment, using your strong decision-making skills to navigate challenges and lead the team confidently.</li>
<li>You are experienced in creating and maintaining a strong risk and control environment, you demonstrate a steadfast commitment to operational integrity and adherence to policies.
</li><li>You have a strong desire and ability to influence, educate, and connect your team, partners, and clients with technology, making it accessible and exciting for everyone involved.</li>
<li>You have 2+ years of management, Retail Banking, or equivalent Chase leadership experience.</li>
<li>You have a high school degree, GED, or foreign equivalent.</li>
<li>You have the ability to work branch hours including weekends and evenings.</li>
</ul></div><div>Preferred qualifications, capabilities, and skills
</div><div><ul><li>You have a college degree or military equivalent.</li>
</ul><div>Training and Travel Requirement
</div><ul><li>You&rsquo;ll successfully complete our Branch Manager Training Program before being considered for placement as a Branch Manager.
</li><li>You&rsquo;ll need to be able to travel as required for in-person training and meetings; some travel may be out-of-state.
</li></ul></div><div>Dodd Frank and Safe Act: 
 
This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorganChase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorganChase. Your continued employment in this position with JPMorganChase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorganChase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx</div>
ABOUT US 
Chase is a leading financial services firm, helping nearly half of America&rsquo;s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants&rsquo; and employees&rsquo; religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
<div>
Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We&rsquo;re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction.</div><div> 
 
</div><div>Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

Branch Manager - River Road and Clipper Branch - Bethesda, Maryland

Santander Consumer Bank

<div>It Starts Here:
Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what&rsquo;s possible. This is more than a strategic shift. It&rsquo;s a chance for driven professionals to grow, learn, and make a real difference.
If you are interested in exploring the possibilities We Want to Talk to You!
The Difference You Make: 
As a Branch Manager you oversee the performance of the branch and daily operations, ensuring excellent customer experience, achievement of financial goals and efficient operations. The manager is responsible for leading and coaching a team, managing sales activities, deepening customer relationships, and ensuring compliance with banking regulations. This role includes fostering a positive work environment to drive employee engagement and productivity. You develop a culture within the branch in which quality and continuous improvement on all performance accountabilities are understood and utilized by all team members.<ul><li>
Direct overall branch performance, leading team to achieve sales targets, optimize operational processes and enhance customer satisfaction.</li><li>
Develop and implement sales strategies to grow revenue and market share.</li><li>
Motivate sales teams to effectively manage a pipeline of prospects and customers.</li><li>
Engage in consultative conversations with customers to offer tailored solutions that enhance their financial well-being, foster customer loyalty and increase branch productivity.</li><li>
Analyze branch performance data to drive strategic decisions to improve branch performance and operational efficiency.</li><li>
Coach and develop team members, setting clear expectations, enhancing performance and fostering professional development.</li><li>
Responsible for hiring, retaining and motivating branch colleagues across all job families within the branch.</li><li>
Accountable for managing branch scheduling to balance branch needs with employee availability.</li><li>
Utilize digital technologies and platforms to enhance customer interactions, educate them on self-service options and drive business outcomes.</li><li>
Provide an elevated experience, simplifying processes for customers while ensuring exceptional customer service.</li><li>
Manage escalated customer problems and provide effective solutions.</li><li>
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.</li><li>
Accountable for risk management and compliance within a complex business environment, ensuring adherence to all company policies and regulatory requirements.</li><li>
Responsibilities may extend to supporting nearby branch locations based on business necessity.</li></ul>
What You Bring: 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
High school diploma, GED - Required.</li><li>
Bachelor's Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Preferred.</li></ul><ul><li>
3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations/support function - Required. (OR)</li><li>
5+ Years Experience in Retail sales management or equivalent demonstrated through a combination of work experience, training, military service, or education - Required. (OR)</li><li>
12+ Months Demonstrated successful Santander experience related to the essential functions and responsibilities of the Branch Manager role. District Executive, District Operations Manager and Region President endorsement of performance - Required. (AND)</li><li>
3+ Years Experience selling products and/or services in an incentive-based environment - Required.</li></ul><ul><li>
Proven experience in a sales leadership role, preferably as a Branch Manager or similar position.</li><li>
Proven relationship-building skills and a customer-centric approach.</li><li>
Excellent leadership and team management skills.</li><li>
Excellent customer service skills and a passion for helping others.</li><li>
Strong problem-solving skills with a proactive approach to issue resolution.</li><li>
Experience in coaching and developing team members.</li><li>
Excellent communication, consultative and influence skills both verbal and written.</li><li>
Ability to educate and connect customers to technology and share the value of digital tools and platforms.</li><li>
Ability to make data-driven decisions to improve performance and operational outcomes.</li><li>
Establishes and maintains effective working relationships.</li><li>
Ability to create a positive work environment and drive employee engagement.</li><li>
Strong knowledge of company policy, compliance regulations, risk management and loss prevention.</li><li>
Ability to work in a fast-paced environment and manage multiple priorities.</li><li>
Ability to interact with integrity and professionalism with customers and employees.</li><li>
Computer proficiency and basic math skills.</li><li>
Ability to work branch hours, which can include weekends and evenings.</li></ul>
Certifications:<ul><li>
No Certifications listed for this job.</li></ul>
It Would Be Nice For You To Have:<ul><li>
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.</li><li>
Experience in Microsoft Office products.</li></ul>
What Else You Need To Know:
The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.
Base Pay Range:
Minimum:
$60,000.00 USD<div><div><div><div><div><div><div>
Maximum:</div></div></div></div></div></div></div>
$102,500.00 USD 
We Value Your Impact:
Your contribution matters and it&rsquo;s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)
Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. 
EEO Statement:
At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. 
 
Working Conditions:
Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. 
 
Employer Rights:
This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.
What To Do Next:
If this sounds like a role you are interested in, then please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.</div>

Branch Manager, Schanck Road, Freehold, NJ

OLYMPIAN MORTGAGE

Pay: $82,000 - $108,000 per yearDirector of Operations - Mortgage BankingLocation: Dearborn Heights, MI Reports to: CEOPosition Summary: Olympian Mortgage is seeking a highly methodical, process-driven Director of Operations to oversee the daily production workflow of our lending platform. We are looking for a stabilizer&mdash;an individual who thrives in a high-volume, structured environment and possesses the natural stamina to manage a relentless pipeline with total consistency.The ideal candidate is someone who excels at taking high-level technical strategies and turning them into reliable, repeatable mechanical systems. You will be the primary engine ensuring that our commitments to borrowers and partners are met with precision every single day.Key Responsibilities:<ul><li>Pipeline Management: Take full ownership of the daily loan flow from submission to funding, ensuring no file sits idle and department handoffs are seamless.</li><li>Process Optimization: Design and implement step-by-step operational workflows that prioritize reliability, speed, and total accuracy.</li><li>System Integrity: Oversee the data integrity within our LOS and CRM platforms, ensuring our technical infrastructure supports high-speed production.</li><li>Performance Metrics: Establish and monitor daily key performance indicators (KPIs) for the processing and closing teams, providing steady, logic-based leadership.</li><li>Traffic Control: Manage the internal allocation of resources, re-assigning tasks based on volume fluctuations to maintain industry-leading turn times.</li></ul>Required Qualifications:<ul><li>Operational Excellence: A proven track record of managing complex, high-volume mortgage operations with a focus on &quot;no surprises&quot; execution.</li><li>Logic-Driven Decision Making: The ability to make critical operational choices based on objective data and factual analysis.</li><li>Process Discipline: A natural preference for structured environments and the ability to maintain excellence in repetitive, high-stakes tasks.</li><li>Experience: 7+ years in Mortgage Operations Management with a background in stabilizing high-growth environments.</li></ul>Survey DisclaimerNote to Applicants: To be considered for this position, Olympian Mortgage requires all candidates to complete a brief work-style survey. Please copy and paste the following link into a new browser tab to complete the assessment immediately: https://go.cultureindex.com/p/pdtBtwy0NAdsmg2Q. Your application will not be reviewed until this step is finished.How to ApplyInterested candidates are encouraged to apply here or schedule a confidential conversation to learn more about this opportunity at careers@olympianmortgage.comJob Type: Full-timePay: $82,000.00 - $108,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Relocation assistance</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>To be considered for this role, we require a brief survey. Please copy and paste this link into a new tab and complete the survey now: https://go.cultureindex.com/s/yUwTqZLWec. Have you completed this survey? Yes/No</li></ul>Work Location: In person

Director of Operations - Mortgage Banking

Leverage Companies

<div>Please be advised that Leverage Companies does not accept unsolicited resumes or services from third-party recruitment agencies. In the event that a recruiter or agency submits a resume or candidate without a prior agreement, Leverage Companies explicitly reserves the right to pursue and hire those candidates without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to employees, shall be deemed the property of Leverage Companies. 
About Leverage Companies:
Leverage Companies is a dynamic real estate private equity platform on a mission to create millionaires through real estate. We operate a vertically integrated ecosystem comprised of these divisions. 
Founded in 2018 proudly headquartered in Newark, NJ, we are scaling rapidly and building a world-class team committed to operational excellence, bold growth, and long-term impact. 
Why We Love Working at Leverage Companies:
At Leverage Companies, integrity, entrepreneurial drive, and a commitment to excellence shape everything we do. We move with accountability and ownership, pushing innovation forward through collaboration and a culture that&rsquo;s truly out of this world. Fast‑paced and mission‑driven, we offer real opportunities for growth and a team environment where both collective wins and individual achievements are celebrated. 
How to Apply?
To be considered for employment, please submit your application online. While we appreciate all the interest we receive, only candidates selected for an interview will be contacted directly. You will receive application status alerts via email so make sure your email address is accurate.<h3 class="jobSectionHeader"> 
The Opportunity:</h3>
The Loan Servicing Manager will lead the launch and ongoing development of Brick City Capital&rsquo;s in-house servicing platform. This role will be instrumental in implementing our initiative to transition loan servicing operations from external parties to an internally managed, borrower-first experience. 
This individual will be responsible for building the department&rsquo;s operational backbone&mdash;overseeing servicing tasks, coordinating third-party vendors, managing borrower communications, and maintaining investor reporting standards.
You will be the key driver in turning servicing into a profit center and strategic function, helping Brick City retain customer relationships, generate repeat business, and deliver top-tier experiences to both borrowers and note buyers. You will proactively monitor EPD risk and aggressively encouraging borrower payments to mitigate direct financial implications.<h3 class="jobSectionHeader"> 
What you will do:</h3>
Servicing Department Buildout<ul><li>
Design and implement scalable servicing operations tailored to DSCR and business-purpose loan portfolios</li><li>
Collaborate cross-functionally to transition note buyers to in-house servicing</li><li>
Onboard and manage vendor relationships for payment processing, escrow administration, collections, and more</li><li>
Develop and own SOPs for servicing workflows including loan onboarding, escrow, payoffs, and investor remittance</li></ul> 
Customer Service &amp; Borrower Retention<ul><li>
Serve as the primary point of contact for borrower servicing inquiries and escalations</li><li>
Train future team members on servicing agreements, loan documents, and customer engagement</li><li>
Establish and manage processes for proactive borrower outreach&mdash;e.g., post-payment reserve depletion and at 3+ year intervals for repeat loan opportunities</li></ul> 
Vendor &amp; Technology Management<ul><li>
Select and implement third-party vendors for payment processing, escrow (tax &amp; insurance), and collections</li><li>
Ensure vendor contracts cover all servicing obligations (e.g., flood insurance verification, escrow analysis)</li><li>
Oversee technology integration between LOS, CRM (Salesforce), and servicing systems</li></ul> 
Compliance, Legal &amp; Oversight<ul><li>
Maintain regulatory compliance across all servicing activities, including bankruptcy and foreclosure workflows</li><li>
Coordinate with legal and local counsel on sensitive foreclosure/REO matters and borrower protection protocols</li></ul> 
Investor Reporting &amp; Remittance<ul><li>
Design and deliver standardized monthly reports and fund remittances to note buyers</li><li>
Establish a framework for ad hoc reporting requests and determine fee structure for customizations</li><li>
Support internal stakeholders with servicing performance analytics</li></ul> 
Collections &amp; Payoff Processing<ul><li>
Oversee early-stage collections (up to 60 days delinquent), leveraging broker relationships to drive resolution</li><li>
Create escalation and default prevention processes in partnership with vendors</li><li>
Ensure payoff quotes, lien releases, and closing documentation are accurate and completed timely</li></ul> 
Team Leadership &amp; Growth<ul><li>
Lead day-to-day servicing operations as the department&rsquo;s founding team member</li><li>
Collaborate with Asset Management leadership to scale the team as the portfolio grows (analysts, junior analysts)</li><li>
Support hiring, onboarding, and training of servicing staff over time</li></ul> 
Available Remote Locations: AZ, CA, CT, FL, IN, NY, TX
Salary Range: $60,000 - $80,000/annual<h3 class="jobSectionHeader">
What you will bring to the table:</h3><ul><li>
2+ years of experience in mortgage servicing, ideally in DSCR, non-QM, or business-purpose lending</li><li>
Demonstrated ability to build servicing functions and manage vendor-driven servicing models</li><li>
In-depth knowledge of escrow, collections, payoff, and investor remittance workflows</li><li>
Strong understanding of servicing contracts, borrower documentation, and investor agreements</li><li>
Experience managing servicing tech stacks and integrating with CRM/LOS systems (e.g., Salesforce, Mortgage Automator)</li><li>
Proven leadership and project management skills; able to execute while planning for scale</li><li>
Drive to build a best-in-class servicing department</li><li>
High EQ and excellent communication; borrower-first and note-holder-aligned mindset</li></ul> 
What we prefer to find:<ul><li>
Experience standing up servicing departments or migrating servicing in-house</li><li>
Familiarity with key servicing vendors (FCI, Petra, Lereta, Allied, CoreLogic)</li></ul> 
What we look for in all our staff:<ul><li>
A demonstrated track record of winning; we never stop at &quot;just enough&quot;</li><li>
An insatiable eagerness to continuously learn and to be coached; we are lifelong learners and always make ourselves available to others to teach us something new</li><li>
A possession of strong entrepreneurial spirit; we have a burning passion for building something great out of nothing</li><li>
A big vision for themselves and those around them; we always strive to be the best version of ourselves and help those around us do the same</li><li>
An unwavering sense of integrity; an individual who roots oneself with a core belief that how one does anything is how one does everything</li></ul> 
Additional Information:
Leverage Companies is an equal opportunity and an E-verify employer. We are committed to building a diverse, inclusive, and equitable workforce and do not discriminate based on characteristics of any kind. Leverage Companies is committed to providing reasonable accommodations for any candidates with disabilities who may need assistance during the talent acquisition process. To request a reasonable accommodation, please email hr@leveragecompanies.com 
Leverage Companies highly values having employees working in-office to foster a collaborative work environment and company culture. Under certain circumstances, a hybrid working arrangement with a minimum of 3 days in office in Newark, NJ may be arranged.</div>

Loan Servicing Manager - Brick City Capital

Regions Financial

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
 
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
 
Job Description: 
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.
 
Regions' mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who has strong communication skills and the ability to provide personalized customer service.
 
Primary Responsibilities
 
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
 
Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
 
Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank
 
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
 
Assists branch and fellow team members with basic tasks to aid in customer problem resolution
 
Refers customers to an internal team of experts when more complex financial goals and needs are recognized
 
Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
 
Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
 
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs
 
This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
 
This position is incentive eligible.
 
Requirements
 
High School Diploma or GED
 
Ability to work Saturdays as needed
 
Ability to handle cash and process cash transactions
 
Ability to communicate in person, on the phone, and through electronic channels
 
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
 
Ability to walk and stand for extended periods of time
 
Ability to lift up to twenty (20) pounds
 
Preferences
 
One (1) year of banking, cash-handling, and/or customer service experience
 
Skills and Competencies
 
Ability to adhere to policies, procedures, and guidelines
 
Ability to assist customers with digital banking offerings
 
Ability to handle multiple priorities simultaneously
 
Ability to oversee large sums of cash
 
Strong customer focus and relationship-building skills
 
Bilingual candidate, English and Spanish, preferred
 
Position Type Full time
 
Compensation Details
 Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
 
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
 
Job Range Target: 
Minimum: $41,581.16 USD
 Median: $49,224.00 USD
 
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
 
Benefits Information
 Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
 
Paid Vacation/Sick Time
 
401K with Company Match
 
Medical, Dental and Vision Benefits
 
Disability Benefits
 
Health Savings Account
 
Flexible Spending Account
 
Life Insurance
 
Parental Leave
 
Employee Assistance Program
 
Associate Volunteer Program
 
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
 
https://www.regions.com/about-regions/welcome-portal/benefits
 
Location Details Kendale Lakes
 Location: Miami, Florida
 
Equal Opportunity Employer/including Disabled/Veterans
 
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Relationship Banker I (Kendale Lakes Branch - Miami)

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
 
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
 
Job Description: 
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.
 
Regions' mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who has strong communication skills and the ability to provide personalized customer service.
 
Primary Responsibilities
 
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
 
Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
 
Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank
 
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
 
Assists branch and fellow team members with basic tasks to aid in customer problem resolution
 
Refers customers to an internal team of experts when more complex financial goals and needs are recognized
 
Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
 
Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
 
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs
 
This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
 
This position is incentive eligible.
 
Requirements
 
High School Diploma or GED
 
Ability to work Saturdays as needed
 
Ability to handle cash and process cash transactions
 
Ability to communicate in person, on the phone, and through electronic channels
 
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
 
Ability to walk and stand for extended periods of time
 
Ability to lift up to twenty (20) pounds
 
Preferences
 
One (1) year of banking, cash-handling, and/or customer service experience
 
Skills and Competencies
 
Ability to adhere to policies, procedures, and guidelines
 
Ability to assist customers with digital banking offerings
 
Ability to handle multiple priorities simultaneously
 
Ability to oversee large sums of cash
 
Strong customer focus and relationship-building skills
 
Position Type Full time
 
Compensation Details
 Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
 
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
 
Job Range Target: 
Minimum: $41,581.16 USD
 Median: $49,224.00 USD
 
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
 
Benefits Information
 Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
 
Paid Vacation/Sick Time
 
401K with Company Match
 
Medical, Dental and Vision Benefits
 
Disability Benefits
 
Health Savings Account
 
Flexible Spending Account
 
Life Insurance
 
Parental Leave
 
Employee Assistance Program
 
Associate Volunteer Program
 
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
 
https://www.regions.com/about-regions/welcome-portal/benefits
 
Location Details Edison
 Location: Miami, Florida
 
Equal Opportunity Employer/including Disabled/Veterans
 
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Relationship Banker I (Edison Branch - Miami)

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