mortgage loan assistant

First Horizon Bank

<div><p><b>Location</b>: On site at location listed in job posting.</p>
<p><b>
Summary</b>:<br>
The Mortgage Loan Assistant will assist the loan officer and processing staff in the mortgage division with day to day activities and clerical duties, greet customers, answer customers questions, quote loan rates, complete telephone applications, and cross sell bank products.</p><br>
<div><b>
Essential Duties and Responsibilities</b>:<br>
Assist loan officer/processing staff in the processing and closing of real estate mortgage loans;<br>
<ul><li>Develop relationship with customers in order to handle routine tasks and request and anticipate loan requirements;</li><li>Provide administrative support to supervisor and loan officers in handling routine tasks such as mail, telephone, correspondence, facsimile transmissions, and copying.</li><li>Assist in preparing loan packages.</li><li>Performs all other duties as assigned</li></ul></div>
<p><b>
Qualifications</b>:<br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:<br>
1. High school diploma or GED and 2+ years of experience or equivalent combination of education and experience</p>
<p><b>
NMLS Language</b><br>
As part of the employment process for this position, you will have to meet the requirements of a background credit check. This position requires compliance with the S.A.F.E Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements.</p>
<p><b>
About Us</b><br>
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.</p><div><br>
<b>
Benefit Highlights</b><br>
<ul><li>Medical with wellness incentives, dental, and vision</li><li>HSA with company match</li><li>Maternity and parental leave</li><li>Tuition reimbursement</li><li>Mentor program</li><li>401(k) with 6% match</li><li>More - FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits</li></ul></div><br>
<p><b>
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Mortgage Loan Assistant Senior

Banner Bank

<div><div>More than 135 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. These core values shape our culture, and we were recently <b>Great Place to Work Certified</b> because of our outstanding workplace culture and employee experience. As well, our financial strength and stability are key reasons Forbes named us one of the <b>Best 100 Banks in America</b> for the ninth consecutive year.<br>
</div><div></div><br>
<div>With more than $16 billion in assets and 135 branch locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.</div><div></div><div><br>
As a Loan Officer Assistant, you play a critical role in helping borrowers move confidently through the mortgage process. You&rsquo;ll partner closely with a high-producing Loan Officer and a wide network of partners to keep loan files organized, compliant, and moving forward on time. This role is perfect for someone who enjoys fast-paced work, building relationships, and being a key contributor to successful loan closings.</div>
<h3 class="jobSectionHeader"><b>In this role you'll:</b></h3><ul>
<li><div>Facilitate clear and timely communication between the Loan Officer, borrowers, real estate agents, branch staff, insurance providers, closing agents, and outside vendors.</div>
</li><li><div>Manage loan pipelines, schedules, and critical deadlines to keep files progressing smoothly.</div>
</li><li><div>Run pipeline and closed-loan summary reports to support production tracking and performance.</div>
</li><li><div>Support mailings and marketing initiatives to help grow and maintain business relationships.</div>
</li><li><div>Follow up with borrowers to obtain missing documentation and required information.</div>
</li><li><div>Enter, maintain, and update loan application and client data within processing systems.</div>
</li><li><div>Pull credit reports at the direction of the Loan Officer and ensure proper handling of sensitive data.</div>
</li><li><div>Maintain working knowledge of loan programs, guidelines, and technology platforms.</div>
</li><li><div>Perform a variety of administrative and clerical duties to support daily loan operations.</div>
</li><li><div>Ensure full compliance with company policies, security standards, and government regulations.</div>
</li></ul><h3 class="jobSectionHeader"><b>What we're looking for</b></h3><ul>
<li>You have a High School Diploma or equivalent</li>
<li><div>You bring 4 or more years of experience in residential mortgage loan processing and/or underwriting, including conventional and government loans for both purchase and refinance transactions</div>
</li><li><div>An equivalent combination of education and experience can be considered in lieu of a degree</div>
</li></ul><h3 class="jobSectionHeader"><b>What helps you shine</b></h3><ul>
<li><div>You have a proven track record of supporting consistent loan closings and funding in high-volume environments.</div>
</li><li><div>You understand mortgage origination processes, underwriting standards, and FNMA, FHLMC, and government guidelines.</div>
</li><li><div>You communicate clearly and professionally, both verbally and in writing, while delivering exceptional customer service.</div>
</li><li><div>You thrive in fast-paced, deadline-driven settings and can juggle multiple priorities with accuracy.</div>
</li><li><div>You can analyze borrower credit, income documentation, and complex loan structures to support productivity and volume.</div>
</li><li><div>You are comfortable using MS Word, Excel, Outlook, and automated underwriting systems.</div>
</li><li><div>You bring strong analytical skills and a working knowledge of federal and state real estate lending regulations.</div>
</li></ul><h3 class="jobSectionHeader"><b>Travel</b></h3><ul>
<li>Up to 20%</li>
</ul><h3 class="jobSectionHeader"><b>Our Company Values</b></h3><div>
<div>Do the right thing</div>
<div>Teamwork</div>
<div>Trust</div>
<div>Accountability</div>
</div><h3 class="jobSectionHeader"><b>What Our Team Says</b></h3><div>
<div>&quot;I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated.&quot; &ndash; Glassdoor review</div>
</div><h3 class="jobSectionHeader"><b>Compensation &amp; Benefits</b></h3><div>
<ul><li>Targeted starting hourly range (based on experience): $20.00-$27.00</li>
<li>Incentive potential</li>
<li>Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life</li>
<li>Paid vacation time, sick time and 11 company paid holidays</li>
<li>401k (with up to 4% match)</li>
<li>Tuition reimbursement</li>
</ul></div><div>Review <b>Banner's employee benefits</b> at: Employee Benefits \u007C Banner Bank</div><div></div><div><br>
Please take time to review<b> </b><b>Banner Bank's Consent &amp; Privacy notice</b> before applying.</div><div></div><div><br>
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.</div><div></div><div><b><br>
Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings</b>. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.</div></div>

Mortgage Loan Officer Assistant (Remote - WA, ID, OR, CA)

Galileo Financial Technologies

<div><div><p><b>Employee Applicant Privacy Notice</b></p>
<p><b>
Who we are:</b></p>
<p>
Welcoming, collaborative and having the opportunity to make an impact - is how our employees describe working here. Galileo is a financial technology company that provides innovative and revolutionary software products and services that power some of the world's largest Fintechs. We are the only payments innovator that applies tech and engineering capabilities to empower Fintechs and financial institutions to unleash their full creativity to achieve their most inspired goals. Galileo leads its industry with superior fraud detection, security, decision-making analytics and regulatory compliance functionality combined with customized, responsive and flexible programs to accelerate the success of all payments companies and solve tomorrow's payments challenges today. We hire energetic and creative employees while providing them the opportunity to excel in their careers and make a difference for our clients. Learn more about us and why we work here at <b>https://www.galileo-ft.com/working-at-galileo</b>.</p></div><p><b>
The role:</b></p>
<p>
SoFi Mortgage is seeking a proactive and detail-oriented Production Assistant to provide essential support to our loan officers in managing the loan origination process. The Production Assistant will play a critical role in gathering borrower information, preparing loan files, and ensuring a seamless experience for clients. The successful candidate will have strong organizational skills, effective communication abilities, and a passion for customer service.</p>
<p><b>
What you'll do:</b></p>
<p><b>
The Production Assistant pulls and analyzes customer credit, reviews income, asset documents and understands how to structure a loan</b><b>This position also involves running DU, stacking and submitting files, requesting and clearing underwriting conditions, as well as communicating with borrowers and realtors</b><b>Primary contact between clients and Loan Originators</b><b>Taking application information over the phone and scheduling appointments</b><b>Track all requested documents in Encompass and/or Salesforce</b><b>Review received documentation within 24 hours for discrepancies, omissions, asset and income verification and Encompass updates based on verified information</b><b>Work with Mortgage Loan Originators to resolve any problems with files and documents</b><b>Comply with Company policy and procedures to ensure all files are complete</b><b>Attend team meetings</b><b>Comply with applicable state and federal compliance guidelines</b></p>
<p><b>
What you'll need:</b></p>
<ul>
<li>Two years of professional office experience</li>
<li>One year of mortgage or banking industry experience</li>
<li>NMLS License Required under the terms of the S.A.F.E. Act of 2008 (&quot;SAFE Act&quot;)</li>
<li>General knowledge of FNMA, FHLMC, FHA and VA guidelines</li>
<li>Prior Encompass LOS system experience or other mortgage processing software</li>
<li>Proficient in Google docs</li>
<li>Excellent organizational skills and attention to detail</li>
<li>Ability to manage multiple tasks/projects and deadlines simultaneously</li>
<li>Excellent communication skills</li>
</ul>
<p><b>Nice to have:</b></p>
<ul>
<li>Working knowledge of Encompass, Blend and/or SalesForce.</li>
<li>1+ years of origination experience</li>
<li>National and any state level NMLS licensing in the past 12 months
</li></ul><div><h5 class="jobSectionHeader">Galileo Financial Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.</h5>
<h5 class="jobSectionHeader">The Company hires the best qualified candidate for the job, without regard to protected characteristics.</h5>
<h5 class="jobSectionHeader">Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</h5>
<h5 class="jobSectionHeader"><b>New York applicants: Notice of Employee Rights</b></h5>
<h5 class="jobSectionHeader">Galileo is committed to an inclusive culture. As part of this commitment, Galileo offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email <b>accommodations@sofi.com</b><b>.</b></h5>
<h5 class="jobSectionHeader">Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.</h5>
<div><b>Internal Employees</b></div>
<div>If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.</div></div></div>

Production Assistant

GE Credit Union

<p><b>Job Summary</b><br/>We are seeking a dynamic and detail-oriented Mortgage Loan Department Clerical Assistant to join our team. In this vital role, you will support the mortgage loan processing team by managing administrative tasks, maintaining accurate records, and providing exceptional customer service. Your energetic approach and organizational skills will help ensure smooth operations within the department, contributing to a positive experience for clients and colleagues alike. This position offers an engaging environment where your multitasking abilities and office management expertise will shine.</p><p><b>Responsibilities - </b>These professionals handle clerical and administrative tasks to support management, mortgage loan officers (MLOs), processors, and underwriters. Common duties include:</p><ul><li><b>Document handling</b> &mdash; Review loan applications, gather and organize required documents (credit reports, tax returns, income verification, appraisals, title work flood &amp; hazard insurance), prepare correspondence, and input data into loan origination system. Follow up on documents as required for the completion of a residential 1st mortgage loan. Maintain hazard and flood insurance for loans system.</li><li><b>Member support</b> &mdash; Answer phones, respond to inquiries, schedule appointments, provide status updates to borrowers, real estate agents, and title companies.</li><li><b>Processing support</b> &mdash; Assist with pre-qualification, file organization, data entry for new loans, payment processing, and tracking exceptions or deadlines. Onboards loans at sub-servicers / registers MERS loans.</li><li><b>Administrative tasks</b> &mdash; Maintain files, run credit reports, board loans into systems, prepare commitment/decline letters, monitor tickler reports, and handle general office organization.</li><li><b>Coordination</b> &mdash; Work with internal teams (underwriters, closers) and external parties (appraisers, insurers) to keep the loan process moving smoothly. Assist in exams &amp; audits.</li></ul><p><b>Skills</b></p><ul><li>Strong computer proficiency (MS Office, especially Excel; mortgage software or LOS systems).</li><li>Excellent communication, organization, multitasking, and customer service skills.</li><li>Attention to detail and ability to meet deadlines in a fast-paced environment</li></ul><p><b>Licensing - </b>Existing NMLS preferred. Otherwise we will help obtain upon hire.</p><p><b>Physical Requirements</b> - Occasional lifting up to 20 lbs.</p><p>Join us in this exciting role where your proactive attitude and meticulous approach will directly contribute to our department&rsquo;s success. We value energetic team players dedicated to delivering outstanding service in a supportive environment!</p><p>Pay: From $16.94 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Mortgage Loan Department Clerical Assistant

Community Financial System, Inc.

<div>Overview:
<div>
At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.</div><div></div><div><br>
Just as our employees are committed to helping our customers manage their finances, we&rsquo;re committed to our employees. After all, they make it happen for our customers every day.</div><div></div><div><br>
To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.</div>
Responsibilities:
<div>
The Assistant Mortgage Loan Consultant (AMLC) assists the Mortgage Loan Consultant(s) (MLC) to produce mortgage loans efficiently and timely, with minimal errors, all while maintaining exceptional customer service. The AMLC performs a variety of administrative duties in support of, and in concert with the individual MLC quest in establishing and maintaining strong professional ties to area business generators, builders, centers of influence, as well as individual residential real estate customers.</div><ul><li>
Supports the Mortgage Loan Consultant in soliciting quality loan applicants through various methods and media.</li><li>
Assists MLCs to gather information related to residential real estate applications through interaction with parties involved in the transaction, while adhering to customer privacy guidelines.</li><li>
Schedules appointments on behalf of the MLC, or with the AMLC which fit the needs of the bank and customer, whether on company premises or at a mutually convenient location.</li><li>
In support of the originating MLC, may inform customers of the institution's loan programs, underwriting guidelines and applicable government regulations.</li><li>
Prepares and maintains applications and manages application documents.</li><li>
Prepares Loan Estimates in compliance with regulatory guidelines and bank policy.</li><li>
Answers incoming inquiries, written or otherwise, and satisfies those inquiries, or consults with the Mortgage Loan Consultant to satisfy the inquiry if applicable.</li><li>
Maintains and fosters relationships with realtors, attorneys, appraisers, applicants, and Mortgage Processing personnel.</li><li>
May attend loan closings on behalf of the MLC.</li><li>
Processes final documentation and loan tickets to initiate the booking process.</li><li>
Stays abreast of, and participates in, community outreach programs within the MLC's designated territory to ensure the bank remains a partner to groups of low to moderate income (LMI) and those in a protected class.</li><li>
Ensures exceptional customer service, both internal and external by maintaining thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics and complying with all Federal and State compliance policies.</li><li>
Performs other related duties as assigned or directed.</li><li>
Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all job-specific requirements in a timely fashion</li></ul><br>
<div></div>
Qualifications:
<div><b>
Education/Training:</b></div><ul><li>
An Associates degree or equivalent preferred.
</li><li>This position requires National Mortgage Licensing System (&ldquo;NMLS&rdquo;) registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).</li><li>
All applicants must be 18 years of age or older.</li></ul><div><b>
Skills:</b>
</div><ul><li>Proficient reading, writing, grammar, and mathematics skills; comfortability with various software programs and overall PC functions, proficient interpersonal relations and communication skills; ability to multitask and manage multiple duties effectively; and, the ability to learn and maintain a working knowledge of Bank operating policies and products.</li></ul><div><b>
Experience:</b></div><ul><li>
Previous banking and/or mortgage industry experience preferred.
</li><li>Experience in a high volume, multi-tasked professional administrative, sales, or customer service position.
</li><li>Experience in submitting loan file requests electronically (DU-Desktop Underwriter) and knowledge of FNMA guidelines a plus.</li></ul><br>
<div></div>
Min: USD $22.60/Hr. Max: USD $33.93/Hr. Other Job Information:
<div><b>
Hours: </b>40 hours/week</div><div></div><div><b><br>
Compensation:</b> Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision &amp; Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!</div><p></p><div><b><br>
Physical Requirements:</b></div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.</div><p></p><div><b><br>
The Company is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.</b><br>
<br>
<b>The Company will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department.</b></div></div>

Assistant Mortgage Loan Consultant (On-Site)

Valon Mortgage

<div><h2 class="jobSectionHeader"><b>About the Company</b></h2><p>
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we&rsquo;ve built our platforms from the ground up&mdash;not on outdated legacy systems&mdash;so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we&rsquo;re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.</p><p></p><p>
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We&rsquo;re not only reshaping what servicing and lending look like today&mdash;we&rsquo;re creating opportunities for talented people to help drive the future of the industry.</p><p></p><p>
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning&mdash;we&rsquo;re building the future of regulated finance, and we want you to be part of it.</p><p></p><h2 class="jobSectionHeader"><b>
Default Servicing at Valon</b></h2><p><br>
The Default Servicing team oversees all aspects of default-related processes, working to resolve mortgage loans that have entered default. This function is critical to both Valon and the broader mortgage ecosystem, as it plays a key role in preventing foreclosures and minimizing losses for investors. The team is deeply committed to promoting homeowner transparency and financial literacy, which are central to its people, processes, and products. Through these efforts, Default Servicing strives to support homeowners facing financial hardship and provide meaningful pathways to help them sustain homeownership.</p><p></p><h2 class="jobSectionHeader"><b><br>
About the Role</b></h2><p>
The Mortgage Assistance QC Specialist is responsible for reviewing the accuracy and compliance of loss mitigation applications, financial calculations, and workout documentation. This role serves as a critical check before documents are sent to borrowers (Pre-Execution) and after executed packages are returned (Post-Execution).</p><p></p><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul><li><p><b>
Audit &amp; Compliance Review:</b> Perform comprehensive quality control reviews on loss mitigation files on approvals and denials, to ensure adherence to <b>CFPB</b>, <b>FHA</b>, <b>VA</b>, <b>USDA, FNMA</b>, and <b>FHLMC</b> guidelines and internal policy/procedures. Assist with internal and external audits.</p></li><li><p><b>
Data Validation:</b> Verify the accuracy of financial information, income calculations, expenses, debt-to-income (DTI) ratios, and loan terms compared to internal systems of record.</p></li><li><p><b>
Eligibility Validation: </b>Confirm eligibility and validity of the workout offered against quality control checklists.</p><ul><li><p>
Review and verify previous partial claims, modification terms, and timelines.</p></li></ul></li><li><p><b>
Defect Tracking:</b> Identify and document inconsistencies or non-compliance issues, escalating material defects to management as required.</p></li><li><p><b>
Documentation: </b>Ensure complete and accurate documentation of the evaluation within the servicing system, and all supporting documentation is present.</p></li><li><p><b>
Reporting:</b> Prepare monthly reports summarizing QC audit findings, identifying trending errors, and recommending process improvements.</p></li><li><p><b>
Stakeholder Communication:</b> Collaborate with processors, underwriters, and external vendors to resolve identified errors and ensure timely corrective action.</p></li><li><p><b>
Continuous Improvement: </b>Provide feedback related to QC findings, trends, and training opportunities to improve business performance through the establishment of regular meetings.</p><ul><li><p>
Actively participate in QC activities and projects designed to improve business performance.</p></li><li><p>
Stay current on changes in industry regulations and recommend updates to internal policies, procedures, and systems based on new/changed requirements.</p></li></ul></li><li><p><b>
Task and Pipeline Management: </b>Provide accurate and complete information to resolve issues and follow up on any outstanding commitments, keeping to SLAs.</p><ul><li><p>
Ensure tasks assigned are completed within SLA.</p></li></ul></li><li><p>
Perform other duties as assigned.</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><ul><li><p>
Experience: 3&ndash;5 years of experience in mortgage loss mitigation, underwriting, or quality control.</p></li><li><p>
Regulatory Knowledge: Deep understanding of mortgage regulations, including RESPA, TILA, ECOA, and HMDA.</p></li><li><p>
Deep understanding of Federal, State, Regulatory, and Investor Guidelines</p></li><li><p>
Technical Skills: Proficiency in mortgage servicing systems and Microsoft Office Suite, particularly Excel.</p></li><li><p>
Analytical Thinking: Ability to interpret complex financial documents and apply varying investor program requirements.</p></li><li><p>
Attention to Detail: Extreme precision in reviewing loan files to identify minor but critical errors.</p></li><li><p>
Organizational Skills: Capable of managing a high-volume pipeline and meeting strict regulatory deadlines in a fast-paced environment.</p></li><li><p>
Minimum education requirement: High school diploma or GED equivalent required</p></li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Benefits</b></h2><ul><li><p>
Compensation: competitive salary and 401 (k) plan</p></li><li><p>
Health &amp; well-being: we&rsquo;ll invest in your physical and mental well-being with comprehensive medical, dental, &amp; vision benefits</p></li><li><p>
Food &amp; meals: in-office snacks and drinks, and Bagel Fridays</p></li><li><p>
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.</p></li><li><p>
Grow together: Company-wide orientation for you to successfully onboard and other learning &amp; development opportunities, including regular review cycles that feature 360-degree feedback</p></li><li><p>
Generous time off: 17 days paid time off, sick days, and 11 company holidays</p></li><li><p>
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition</p></li></ul><p></p><p><i>
Throughout the interview process, please remember that emails will only be from </i><i>valon.com</i><i> email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.</i></p><p></p><p><i>
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.</i></p></div>

Default Associate, Mortgage Assistance Quality Control

Orion Lending

<p><b>Company Mission</b></p><p>Orion Lending is a Nationwide Mortgage Banker, founded by proven industry leaders, who bring a legacy of success and ambition to the Mortgage Banking industry. At the core of our business philosophy is a commitment to extraordinary service, honesty, and clear communication. Our team is comprised of highly seasoned professionals who share Orion Lending's objective to revolutionize our partners' expectations. At Orion Lending, we combine innovative technology, a wide array of products and competitive pricing, to assist our network of originators grow and develop their referral business and clientele.</p><p><b>Position Summary</b></p><p>As a member of the STAR Help team, you will support our proprietary Portal, called STAR. The number one goal of this role is to enable customer success. Reporting to the Customer Support Manager, you'll continuously grow and develop skills, driving our standards of quality through performance and customer service, and resolving issues as they arise. In addition, you'll build or maintain your expertise in mortgage transactions, Orion Lending&rsquo;s products, and services.</p><p><b>Specific Duties and Responsibilities</b></p><p>&bull;Provide day-to-day support, by being the 1st line of escalation for issue resolution for our customers on our systems.</p><p>&bull;Provide real-time troubleshooting for customer-related issues.</p><p>&bull;Be instrumental in new customer application management and onboarding</p><p>&bull;Follow escalation paths to internal departments</p><p>&bull;Build and maintain a business partnership and rapport with the Orion team, including Operations, Sales and other departments.</p><p>&bull;Involvement in special projects as needed.</p><p>&bull;Consistently model our company values, embrace our philosophy of customer service, and Pledge Values.</p><p>&bull;Ability to effectively support: phone, email and Live chat escalations</p><p>Preferred Qualifications and Experience</p><p>&bull;Mortgage Experience required 2+ years</p><p>&bull;Passionate about creating and fostering top-notch support practices</p><p>&bull;Effective written and oral communications</p><p>&bull;Ability to multitask, prioritize, and manage time appropriately</p><p><b>Physical and Work Conditions</b></p><p>Standard office environment, equipment, and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to working overtime to complete assigned tasks.</p><p>Job Type: Full-time</p><p>Pay: $24.00 - $26.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: Remote</p>

Mortgage Broker Support

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