mortgage servicing specialist

JONESTOWN BANK & TRUST CO

<div>Description:

JOB SUMMARY
The Mortgage Post-Closing Specialist coordinates the sale of mortgage loans and servicing rights to investors while ensuring all related accounts are accurately reconciled and balanced. This role supports post-closing and secondary market operations by auditing closed loan files, managing trailing documentation, and ensuring compliance with investor and regulatory requirements. The position also maintains financial accuracy by resolving discrepancies, reconciling accounts, and ensuring proper accounting treatment for loans held for sale and servicing transfers and other duties as necessary.
DUTIES AND RESPONSIBILITIES<ul><li>
Coordinate the sale of mortgage loans to investors, ensuring accurate pricing, settlement details, and funding.</li><li>
Support the transfer and sale of mortgage servicing by coordinating required documentation, data transfers, and investor requirements.</li><li>
Audit closed loan files to ensure documentation is complete, accurate, and compliant with investor, state, and federal guidelines.</li><li>
Review closing packages for missing signatures, incorrect documentation, or incomplete information and coordinate corrections.</li><li>
Track and manage trailing documents including recorded mortgages, final title policies, and other required documentation.</li><li>
Assemble and deliver final loan packages to investors or government agencies within required timelines.</li><li>
Coordinate servicing transfers to investors or sub-servicers following loan sale.</li><li>
Reconcile loan and servicing-related accounts to ensure accurate financial reporting and proper accounting treatment of loan and servicing sales.</li><li>
Prepare and post general ledger entries related to loans held for sale (HFS), loan sales, and servicing transfers.</li><li>
Investigate and resolve discrepancies such as funding variances, pricing errors, short/over-fundings, or servicing transfer issues.</li><li>
Confirm receipt of investor proceeds and ensure all loan and servicing sales are properly recorded in financial systems.</li><li>
Maintain accurate records within loan origination, servicing, and accounting systems.</li><li>
Coordinate with title companies, investors, servicers, and internal teams to resolve documentation and financial issues.</li><li>
Identify opportunities for process improvements within post-closing, secondary market, and servicing transfer operations.</li></ul>
Requirements:

SKILLS REQUIRED<ul><li>
Strong attention to detail and organizational skills.</li><li>
Proficiency in mortgage processing software and Microsoft Office Suite.</li><li>
Understanding of federal, state, and local mortgage regulations.</li><li>
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.</li><li>
Strong analytical abilities with meticulous attention to detail.</li><li>
Demonstrated integrity and professionalism.</li><li>
Ability to meet deadlines independently while ensuring client satisfaction.</li><li>
Comprehensive knowledge of JBT mortgage products, policies, and procedures.</li><li>
Effective written, verbal, and telephone communication and presentation skills.</li><li>
Familiarity with office equipment including computers, adding machines, telephones, copy machines, and fax machines.</li><li>
2+ years of experience in mortgage operations, post-closing, mortgage accounting, servicing, or secondary market operations.</li><li>
Knowledge of mortgage loan documentation, servicing transfers, and investor guidelines.</li><li>
Understanding of general ledger reconciliations and accounting for loan and servicing sales.</li><li>
Ability to lift approximately 25 lbs.</li><li>
Promote and preserve JBT&rsquo;s values and culture</li><li>
Follow Bank policy and procedure to prevent fraud and financial crimes</li><li>
Other duties as assigned</li></ul></div>

PT Mortgage Post Closing Specialist

ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC

<div>
 
 Who We Are
 
 
 
 ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For� list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
 
 
 
 What We Do
 
 
 
 ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.
 
 
 The Claims Specialist is responsible for monitoring and completing activities related to claim filing in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for monitoring claims timelines and workflow processes on files in which a claim must be filed. These files should be managed in accordance with established work rules, goals &amp; objectives to improve timeline and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Responsible for servicing mortgage accounts to ensure title and claim activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:
 </li>
 <li>
 Monitors loans to ensure required milestone(s) are met.
 </li>
 <li>
 Completes claim and title activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim.
 </li>
 <li>
 Must ensure acceptable quality assurance metrics are met
 </li>
 <li>
 Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.
 </li>
 <li>
 Follows departmental and business policies with strict adherence.
 </li>
 <li>
 Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.
 </li>
 <li>
 Monitors vendors performance by reviewing system/database activities throughout the default process
 </li>
 <li>
 Diligently follows up on outstanding requests and telephone calls from internal and external partners
 </li>
 <li>
 Monitors exception reporting used as key controls for minimizing risk
 
 
 </li>
 </ul>
 
 What You'll Bring
 
 
 
 <ul>
 <li>
 2+ years of Default Liquidation Claim Experience Required
 </li>
 <li>
 GSE and Government Claim experience
 </li>
 <li>
 ICE technology: MSP and LoanSphere Claims experience
 </li>
 <li>
 Knowledge of advance computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
 </li>
 <li>
 Requires attention to detail and ability to adhere to strict guidelines and procedures
 </li>
 <li>
 Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
 </li>
 <li>
 Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
 </li>
 <li>
 Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff
 </li>
 <li>
 Medical, Dental and Vision Insurance
 </li>
 <li>
 Company-paid Life Insurance, Vacation and Holiday Pay
 </li>
 <li>
 401k Retirement Plan Contribution ? dollar for dollar match (up to 5%) with immediate vesting
 
 
 </li>
 </ul>
 The above provides the general nature and level of work to be performed. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. ServiceMac reserves the rights to change, amend, add or delete any responsibility or requirement.
 
 
 ServiceMac is an Affirmative Action and Equal Opportunity Employer.
 
 
 ServiceMac extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, military or veteran status, genetic disposition or any other legally protected status.
 
 
 Pay Range: $21.24 - $28.31 Hourly
 
 
 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
 
 
 
 What We Offer
 
 
 
 By choice, we don?t simply accept individuality ? we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it?s the right thing to do, but also because it?s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
 
 
 Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
</div>

Default Claims Specialist (remote)

CommunityAmerica Credit Union

<div>Summary:
<div>
TruHome Solutions* has provided private-label mortgage services to credit unions since 2004. By partnering with us, you&rsquo;ll break through the barriers of cost, regulation, and technology, resulting in increased loyalty and service of your members in one of the most important times of their lives.</div><div></div><div> 
SUPERVISES:</div><div>
Not applicable</div><div></div><div> 
This position is responsible for handling a variety of member services calls in a prompt and courteous manner. Requires working in an automated call queue to assist our customers, resolve mortgage related questions and issues that may include but are not limited to include address corrections, account research, balance inquiries, name changes, payment applications as well as credit reporting concerns. This position will also be responsible for correspondence received either by department inbox or by general mail and may assist with various mortgage servicing projects.</div>
Duties &amp; Responsibilities:
<ul><li>Receives customer telephone questions and concerns in a professional manner and provide timely and accurate resolution.</li><li>
Presents a positive, successful image of THS through a professional demeanor and caring approach with members.</li><li>
Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Member Services Seniors, Leads or Manager.</li><li>
Minimizes customer impacts and ensures each customer has a positive interaction with mortgage servicing.
</li><li>Takes a proactive approach to drive first call resolution by asking questions to clarify needs, thoroughly addressing inquiries, and setting appropriate expectations.</li><li>
Abides by established procedures and guidelines.</li><li>
Assists in identifying potential risks, communicates them to management and takes appropriate steps to avoid risk.</li><li>
Identifies potential improvements to current team processes and procedures.</li><li>
Develops and maintains positive working relationships by providing high quality customer service to all internal and external customers.</li><li>
Promotes honest and open communication throughout TruHome Solutions.</li><li>
Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
</li></ul>Requirements:
<ul><li>Knowledge of mortgage and mortgage related products.</li><li>
Proficiency in business applications, such as Microsoft Office suite, especially Word and Excel.</li><li>
Knowledge of our Servicing System, MSP, a plus.</li><li>
Excellent organizational, analytical, and problem-solving skills.</li><li>
Must be able to manage multiple projects simultaneously and work in a fast-paced environment with changing priorities.</li><li>
Ability to work under pressure and with strict deadlines.</li><li>
Strong ability to communicate effectively in writing and orally.</li><li>
Ability to resolve interpersonal conflict and miscommunications.</li><li>
Ability to maintain a high level of confidentiality.</li><li>
Ability to be flexible with work schedule.
</li><li>Ability to communicate with individuals utilizing a telephone; requires ability to both listen and communicate effectively.</li></ul><div>
PHYSICAL ACTIVITIES:</div><div>
No physical requirements. Must be able to sit and use a computer for extended periods of time.</div><div></div><div> 
WORKING CONDITIONS:</div><div>
This position is expected to work in general office environment with no travel. Overtime may be needed.</div><div></div><div> 
EDUCATIONAL/EXPERIENCE REQUIREMENTS:</div><ul><li>
High School Diploma is required.
</li><li>Bachelor&rsquo;s Degree is highly preferred.
</li><li>Call Center Customer Service experience is highly preferred.</li></ul></div>

Member Services Specialist - TruHome Solutions

Truist

<div>The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)<h3 class="jobSectionHeader">
Please review the following job description:</h3>
Participates in the operational effectiveness and continuous improvement of Servicing Financial Controls through the aggregation, calculation and analysis of data and reports. Effectively summarizes and presents findings and project results. Demonstrates ability to be insightful and deal with complex issues.
There is a 5 day in-office expectation.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Support the day-to-day needs of Mortgage Lending by providing data analysis, project deliverables, risk management and operational needs to achieve strategic objectives with direct supervision. Perform analysis of findings and trends using statistics, modeling, process documentation and profitability analysis. Determine and recommend the most appropriate response to identified complex problems, issues and/or defects by assessing impact and prioritization. Collaborate with stakeholders, including but not limited to, Origination, Servicing, Secondary Marketing, Mortgage Lending, to build consensus, prioritize request, and resolve issues. Coordinate with various business and technology units to define business requirements and determine specifications.
Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor&rsquo;s degree in Accounting, Finance, Mathematics, or Economics, or equivalent education and related training or experience Minimum one year of experience in a related field. Basic reporting and analytical skills. Perform work autonomy, independent of day-to-day management. Effective written and verbal communication. Key Software proficiency (e.g. MS Office, Database, Imaging Systems). Conceptual ability to analyze problems and devise solutions. Ability and willingness to learn and adapt as the needs of the job change.
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist&rsquo;s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist&rsquo;s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work</div>

SFC Business Analyst-Mortgage Servicing

<div>The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status.
Need Help?
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)<h3 class="jobSectionHeader">
Please review the following job description:</h3>
Provide our clients with exceptional customer service by a variety of channels to internal and external clients accurately, professionally, and courteously, while adhering to bank policies and procedures. Handles a variety of basic mortgage servicing inquiries, identifying client needs to open/refer products and services.
There is a 5 day in-office expectation.
Essential Duties and Responsibilities
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
Answer inbound client calls timely, accurately, professionally and courteously. Maintain required performance standards in quality, attendance, promptness and identifying client needs. Assist in the resolution of client needs. Ensure the security of client information and assist with minimizing bank losses by performing client authentication on each inquiry. Identify possible identity theft and fraud and escalate as appropriate. Accurately identify and track the call reason for solving client needs, support ongoing teammate training, forecasting and trending purposes. Engage with clients to understand their needs and leverage Truist products and services to best meet client expectations.
Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or GED Strong communication (verbal and written) and interpersonal skills to fully identify client need&rsquo;s and resolve them with minimal client effort Ability to work with confidential information in a professional manner Ability to adapt to change and work in a fast paced environment Basic computer navigation and keyboarding skills, including ability to multi-task wand navigate between multiple systems
Preferred Qualifications:
Prior customer service experience in a call center environment
General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist&rsquo;s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist&rsquo;s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
EEO is the Law E-Verify IER Right to Work</div>

Customer Service Representative I

Point72

<div><div><div>EXPERIENCE
<div>Experienced Professionals</div>
</div><div>LOCATION
<div>New York</div>
</div><div>FOCUS
<div>Valuation</div>
</div><div>BUSINESS
<div>Point72</div></div></div></div>
 <div><h3 class="jobSectionHeader">A Career with Point72&rsquo;s Valuation Team</h3>

The Point72 Valuation team manages the valuation of all investments across the firm&rsquo;s extensive hedge fund, private equity, and venture capital portfolios. The team&rsquo;s investment valuation coverage ranges from exchange traded products to derivatives traded in OTC markets, to venture capital and private equity. The Valuation team provides valuations and P&amp;L for investments for stakeholders across the firm, including Senior Management, portfolio managers/deal teams, Risk Management, and investor reporting.<h3 class="jobSectionHeader"> 
What you&rsquo;ll do</h3>
<ul><li>Manage the valuation of mortgage-backed securities, including specified pools, CMOs, TBA/TBA options, and non-agency products.</li><li>
Oversee market data inputs to valuation models, ensuring compliance with the firm&rsquo;s valuation policy.</li><li>
Perform model validation for new or upgraded valuation models supporting new products and system enhancements.</li><li>
Perform price testing analysis against counterparty valuation and third-party pricing vendors such as Bloomberg, JPM PricingDirect, and BofA PriceServe.</li><li>
Maintain valuation support documentation to evidence the accuracy of investment valuations.</li><li>
Partner with investment professionals, Risk, and other supporting teams on pricing, valuation, P&amp;L, and valuation models.</li><li>
Collaborate with the Technology team to implement valuation setups for new products and automate valuation processes.</li></ul> 
<h3 class="jobSectionHeader">
What&rsquo;s required</h3>
<ul><li>7+ years of mortgage valuation experience covering agency MBS, including specified pools, CMOs, TBA/TBA options, as well as non‑agency products such as RMBS, CMBS, and CLO.</li><li>
Strong quantitative or finance background.</li><li>
Strong knowledge of derivatives valuation modeling principles.</li><li>
Knowledge of financial products and Greeks, particularly in the derivatives space.</li><li>
Strong sense of ownership and the ability to resolve issues independently.</li><li>
Excellent interpersonal and communication skills, both written and verbal, with the ability to work effectively on a cross-functional team.</li><li>
Strong leadership skills to educate, train, and develop others to expand the capabilities and capacity of the Valuation team.</li><li>
Commitment to the highest ethical standards.</li></ul> 
<h3 class="jobSectionHeader">
We take care of our people</h3>

We invest in our people, their careers, their health, and their well-being. When you work here, we provide:
<ul><li>
Fully-paid health care benefits</li><li>
Generous parental and family leave policies</li><li>
Mental and physical wellness programs</li><li>
Volunteer opportunities</li><li>
Non-profit matching gift program</li><li>
Support for employee-led affinity groups representing women, minorities and the LGBT+ community</li><li>
Tuition assistance</li><li>
A 401(k) savings program with an employer match and more</li></ul> 
<h3 class="jobSectionHeader">
About Point72</h3>

Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience, Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industry&rsquo;s brightest talent by cultivating an investor-led culture and committing to our people&rsquo;s long-term growth. For more information, visit https://point72.com/. 
The annual base salary range for this role is $240,000-$260,000 (USD) , which does not include discretionary bonus compensation or our comprehensive benefits package. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things.</div>

Mortgage Valuation Specialist

Valon Mortgage

<div><h2 class="jobSectionHeader">About the Company</h2>
Valon is transforming both mortgage servicing and consumer direct lending with a technology-first approach. Backed by Andreessen Horowitz (a16z) and managing over $130 billion in loans, we&rsquo;ve built our platforms from the ground up&mdash;not on outdated legacy systems&mdash;so homeowners, lenders, and investors experience greater transparency, efficiency, and care. By unifying processes into a modern, AI-native operating system, we&rsquo;re leading the way in automation, compliance, and continuous improvement across our servicing and lending businesses.
Our mission is to empower every homeowner by making the mortgage experience simple, secure, and financially empowering. To achieve this, we bring together world-class engineers, servicing experts, lending professionals, and operations leaders who share a passion for improving the homeowner journey. We&rsquo;re not only reshaping what servicing and lending look like today&mdash;we&rsquo;re creating opportunities for talented people to help drive the future of the industry.
As we continue to grow, Valon is expanding its footprint across multiple states, opening the door to exciting new roles and career paths. Joining Valon means becoming part of a fast-scaling company where innovation, collaboration, and customer impact go hand in hand. Mortgage is just the beginning&mdash;we&rsquo;re building the future of regulated finance, and we want you to be part of it.<h2 class="jobSectionHeader">
Default Servicing at Valon</h2> 
The Default Servicing team oversees all aspects of default-related processes, working to resolve mortgage loans that have entered default. This function is critical to both Valon and the broader mortgage ecosystem, as it plays a key role in preventing foreclosures and minimizing losses for investors. The team is deeply committed to promoting homeowner transparency and financial literacy, which are central to its people, processes, and products. Through these efforts, Default Servicing strives to support homeowners facing financial hardship and provide meaningful pathways to help them sustain homeownership.<h2 class="jobSectionHeader"> 
About the Role</h2>
The Mortgage Assistance QC Specialist is responsible for reviewing the accuracy and compliance of loss mitigation applications, financial calculations, and workout documentation. This role serves as a critical check before documents are sent to borrowers (Pre-Execution) and after executed packages are returned (Post-Execution).<h2 class="jobSectionHeader">
Responsibilities</h2><ul><li>
Audit &amp; Compliance Review: Perform comprehensive quality control reviews on loss mitigation files on approvals and denials, to ensure adherence to CFPB, FHA, VA, USDA, FNMA, and FHLMC guidelines and internal policy/procedures. Assist with internal and external audits.</li><li>
Data Validation: Verify the accuracy of financial information, income calculations, expenses, debt-to-income (DTI) ratios, and loan terms compared to internal systems of record.</li><li>
Eligibility Validation: Confirm eligibility and validity of the workout offered against quality control checklists.<ul><li>
Review and verify previous partial claims, modification terms, and timelines.</li></ul></li><li>
Defect Tracking: Identify and document inconsistencies or non-compliance issues, escalating material defects to management as required.</li><li>
Documentation: Ensure complete and accurate documentation of the evaluation within the servicing system, and all supporting documentation is present.</li><li>
Reporting: Prepare monthly reports summarizing QC audit findings, identifying trending errors, and recommending process improvements.</li><li>
Stakeholder Communication: Collaborate with processors, underwriters, and external vendors to resolve identified errors and ensure timely corrective action.</li><li>
Continuous Improvement: Provide feedback related to QC findings, trends, and training opportunities to improve business performance through the establishment of regular meetings.<ul><li>
Actively participate in QC activities and projects designed to improve business performance.</li><li>
Stay current on changes in industry regulations and recommend updates to internal policies, procedures, and systems based on new/changed requirements.</li></ul></li><li>
Task and Pipeline Management: Provide accurate and complete information to resolve issues and follow up on any outstanding commitments, keeping to SLAs.<ul><li>
Ensure tasks assigned are completed within SLA.</li></ul></li><li>
Perform other duties as assigned.</li></ul><h2 class="jobSectionHeader">
Minimum Qualifications</h2><ul><li>
Experience: 3&ndash;5 years of experience in mortgage loss mitigation, underwriting, or quality control.</li><li>
Regulatory Knowledge: Deep understanding of mortgage regulations, including RESPA, TILA, ECOA, and HMDA.</li><li>
Deep understanding of Federal, State, Regulatory, and Investor Guidelines</li><li>
Technical Skills: Proficiency in mortgage servicing systems and Microsoft Office Suite, particularly Excel.</li><li>
Analytical Thinking: Ability to interpret complex financial documents and apply varying investor program requirements.</li><li>
Attention to Detail: Extreme precision in reviewing loan files to identify minor but critical errors.</li><li>
Organizational Skills: Capable of managing a high-volume pipeline and meeting strict regulatory deadlines in a fast-paced environment.</li><li>
Minimum education requirement: High school diploma or GED equivalent required</li></ul><h2 class="jobSectionHeader"> 
Benefits</h2><ul><li>
Compensation: competitive salary and 401 (k) plan</li><li>
Health &amp; well-being: we&rsquo;ll invest in your physical and mental well-being with comprehensive medical, dental, &amp; vision benefits</li><li>
Food &amp; meals: in-office snacks and drinks, and Bagel Fridays</li><li>
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.</li><li>
Grow together: Company-wide orientation for you to successfully onboard and other learning &amp; development opportunities, including regular review cycles that feature 360-degree feedback</li><li>
Generous time off: 17 days paid time off, sick days, and 11 company holidays</li><li>
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid, so you can focus your energy on your newest addition</li></ul>
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.</div>

Default Associate, Mortgage Assistance Quality Control

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