mortgage servicing specialist

Servbank, sb Inc.

<div>Description:

Claims Specialist I is responsible for preparing, filing and following up on all FHA, USDA, VA, FNMA, FHLMC, VA, MI, and investor claims timely and accurately according to investor/insurer guidelines. They must perform all tasks associated with the claims process, from initial claims filing to final loan liquidation. The specialist is also responsible for ensuring proper adherence to Investor and Insurer policies, procedures, and timeframes in order to minimize risk, preserve and protect collateral, and limit loan related expenses.
About Servbank:
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you&rsquo;re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Duties and Responsibilities<ul><li>
Prepare, submit, and track FHA, VA, USDA, FNMA, FHLMC, PMI, and investor claims accurately and within required timeframes.</li><li>
Perform detailed loan-level reconciliations comparing amounts claimed, amounts paid, and outstanding indebtedness (including escrow and corporate advances).</li><li>
Prepare and submit supplemental claims as necessary, coordinating with foreclosure, loss mitigation, and bankruptcy teams to obtain required documentation.</li><li>
Partner with the Escrow Department to verify taxes and insurance are maintained, paid timely, and canceled or endorsed in accordance with investor and insurer requirements.</li><li>
Document all claim-related activity accurately and thoroughly within the Claims Pipeline Sharepoint.</li><li>
Conduct timely audits of assigned claims to validate compliance and ensure claim accuracy and completeness.</li><li>
Ensure loans are fully liquidated and cleared from MSP within 48 hours of receipt of final claim proceeds.</li><li>
Perform additional duties as assigned by the Claims Department Supervisor or management.</li></ul>
Requirements:
<ul><li>Strong working knowledge of foreclosure and mortgage claims processes and workflows.</li><li>
Demonstrated knowledge of FHA, USDA, VA, FNMA, FHLMC, MI, and other investor or insurer foreclosure and claims requirements.</li><li>
General understanding of investor and PMI practices.</li><li>
Solid understanding of residential mortgage products and consumer lending.</li><li>
Functional knowledge of mortgage servicing, including default, escrow, payoff, cashiering, and ARM servicing.</li></ul>
Skills and Abilities<ul><li>
Excellent written and verbal communication skills.</li><li>
Proficiency in Microsoft Office applications, including Word and Excel, with strong data entry accuracy.</li><li>
Effective negotiation and problem-solving skills.</li><li>
Ability to work independently in a deadline-driven environment.</li><li>
Detail-oriented and highly organized with a goal-oriented mindset.</li></ul>
Education<ul><li>
Bachelor&rsquo;s degree in a business-related field, or an equivalent combination of education and relevant experience in mortgage servicing, customer service, or a collections/call center environment.</li></ul>
EEO Statement:
We&rsquo;re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Claims Specialist I

<div>Description:

Claims Specialist I is responsible for preparing, filing and following up on all FHA, USDA, VA, FNMA, FHLMC, VA, MI, and investor claims timely and accurately according to investor/insurer guidelines. They must perform all tasks associated with the claims process, from initial claims filing to final loan liquidation. The specialist is also responsible for ensuring proper adherence to Investor and Insurer policies, procedures, and timeframes in order to minimize risk, preserve and protect collateral, and limit loan related expenses.
About Servbank:
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you&rsquo;re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
Duties and Responsibilities 
<ul><li>Prepare, submit, and track FHA, VA, USDA, FNMA, FHLMC, PMI, and investor claims accurately and within required timeframes.</li><li>
Perform detailed loan-level reconciliations comparing amounts claimed, amounts paid, and outstanding indebtedness (including escrow and corporate advances).</li><li>
Prepare and submit supplemental claims as necessary, coordinating with foreclosure, loss mitigation, and bankruptcy teams to obtain required documentation.</li><li>
Partner with the Escrow Department to verify taxes and insurance are maintained, paid timely, and canceled or endorsed in accordance with investor and insurer requirements.</li><li>
Document all claim-related activity accurately and thoroughly within the Claims Pipeline Sharepoint.</li><li>
Conduct timely audits of assigned claims to validate compliance and ensure claim accuracy and completeness.</li><li>
Ensure loans are fully liquidated and cleared from MSP within 48 hours of receipt of final claim proceeds.</li><li>
Perform additional duties as assigned by the Claims Department Supervisor or management.</li></ul>
Requirements:
<ul><li>Strong working knowledge of foreclosure and mortgage claims processes and workflows.</li><li>
Demonstrated knowledge of FHA, USDA, VA, FNMA, FHLMC, MI, and other investor or insurer foreclosure and claims requirements.</li><li>
General understanding of investor and PMI practices.</li><li>
Solid understanding of residential mortgage products and consumer lending.</li><li>
Functional knowledge of mortgage servicing, including default, escrow, payoff, cashiering, and ARM servicing.</li></ul> 
Skills and Abilities<ul><li>
Excellent written and verbal communication skills.</li><li>
Proficiency in Microsoft Office applications, including Word and Excel, with strong data entry accuracy.</li><li>
Effective negotiation and problem-solving skills.</li><li>
Ability to work independently in a deadline-driven environment.</li><li>
Detail-oriented and highly organized with a goal-oriented mindset.</li></ul>
Education<ul><li>
Bachelor&rsquo;s degree in a business-related field, or an equivalent combination of education and relevant experience in mortgage servicing, customer service, or a collections/call center environment.</li></ul>
EEO Statement:
We&rsquo;re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC

<div>
 
 Who We Are
 
 
 
 ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For&reg; list for ten consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
 
 
 
 What We Do
 
 
 
 ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability.
 
 
 The Claims Specialist is responsible for monitoring and completing activities related to claim filing in accordance with statutory compliance, regulatory compliance, and company guidelines. This position is responsible for monitoring claims timelines and workflow processes on files in which a claim must be filed. These files should be managed in accordance with established work rules, goals &amp; objectives to improve timeline and performance. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Responsible for servicing mortgage accounts to ensure title and claim activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:
 </li>
 <li>
 Monitors loans to ensure required milestone(s) are met.
 </li>
 <li>
 Completes claim and title activities by interacting and instructing various parties such as attorneys, investors, insurers, and any other party involved with the claim.
 </li>
 <li>
 Must ensure acceptable quality assurance metrics are met
 </li>
 <li>
 Provides recommendations to management on process improvement opportunities within the department and outside where applicable to minimize risk exposure.
 </li>
 <li>
 Follows departmental and business policies with strict adherence.
 </li>
 <li>
 Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.
 </li>
 <li>
 Monitors vendors performance by reviewing system/database activities throughout the default process
 </li>
 <li>
 Diligently follows up on outstanding requests and telephone calls from internal and external partners
 </li>
 <li>
 Monitors exception reporting used as key controls for minimizing risk
 
 
 </li>
 </ul>
 
 What You'll Bring
 
 
 
 <ul>
 <li>
 2+ years of Default Liquidation Claim Experience Required
 </li>
 <li>
 GSE and Government Claim experience
 </li>
 <li>
 ICE technology: MSP and LoanSphere Claims experience
 </li>
 <li>
 Knowledge of advance computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook experience preferred
 </li>
 <li>
 Requires attention to detail and ability to adhere to strict guidelines and procedures
 </li>
 <li>
 Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
 </li>
 <li>
 Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
 </li>
 <li>
 Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff
 </li>
 <li>
 Medical, Dental and Vision Insurance
 </li>
 <li>
 Company-paid Life Insurance, Vacation and Holiday Pay
 </li>
 <li>
 401k Retirement Plan Contribution &ndash; dollar for dollar match (up to 5%) with immediate vesting
 
 
 </li>
 </ul>
 The above provides the general nature and level of work to be performed. They are not intended to be an exhaustive list of all associated responsibilities, skills, efforts or working conditions. ServiceMac reserves the rights to change, amend, add or delete any responsibility or requirement.
 
 
 ServiceMac is an Affirmative Action and Equal Opportunity Employer.
 
 
 ServiceMac extends equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, military or veteran status, genetic disposition or any other legally protected status.
 
 
 Pay Range: $21.24 - $28.31 Hourly
 
 
 This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
 
 
 
 What We Offer
 
 
 
 By choice, we don&rsquo;t simply accept individuality &ndash; we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it&rsquo;s the right thing to do, but also because it&rsquo;s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
 
 
 Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
</div>

Default Claims Specialist (remote)

Kiavi

<div>Kiavi is one of the nation's largest private lenders to residential real estate investors (REIs). We harness the power of data &amp; technology to offer our customers a simpler, more reliable, and faster way to access the capital they need to scale their businesses.

Formerly known as LendingHome, we're committed to helping REIs revitalize the approximately $25 trillion worth of aged U.S. housing stock to provide move-in ready homes and rental housing for millions of Americans across the country.

Combining our technology and industry expertise, Kiavi has grown to a team of over 500 and has won many awards over the years including Forbes Fintech 50, Finovate Awards, Best Digital Mortgage Platform, Fast Company's Most Innovative Companies, and many more.
<ul>
<li>Loans Funded: $30 billion in loans funded</li>
<li>Homes financed: 100,000+ projects funded for our customers across the country</li>
<li>Geography: 49 states + D.C. where we lend to REIs so they can revitalize neighborhoods</li>
<li>Employees: Over 500 employees with competitive benefits and perks</li>
</ul>
This position can be based remotely in any of our approved hiring regions. Our hybrid distributed workforce philosophy allows us to find the best talent in the country and build diverse teams, while allowing our colleagues to work from the location that works best for them.

Identity Verification Notice: To ensure the security and integrity of our hiring process, all candidates are required to complete a secure identity verification. This process uses biometric and device validation to confirm identity and liveness. All data is handled securely in accordance with our privacy policy.

The Role

The Kiavi Special Servicing Team is the primary point of contact for our customers after a loan is approved. Our goal is to provide the best mortgage experience for our customers and keep them coming back. As an Asset Resolution Specialist (ARS) with Kiavi you will be the point of contact for customers who need workout assistance on their loan(s). You'll use strong negotiation and customer service skills to assist customers through workout plans to bring loans current and/or avoid default. You are also able to understand investor guidelines for mortgage modifications and explain these guidelines in a clear manner with customers.

Responsibilities
<ul>
<li>The ARS manages a portfolio of loans in default and implements loss mitigation strategies, reviews and validates documents, and answers technical foreclosure questions from borrowers</li>
<li>Analyzes work-out options based on financial impact for delinquent loans, including foreclosure, short sale, reinstatement, deed in lieu and delivers a proposal for the option that yields the best return for the investor</li>
<li>Works closely with our investors to negotiate loss mitigation strategies</li>
<li>Sets clear expectations with borrowers and other involved parties about loan status and communicating possible difficult decisions up to the final resolution</li>
<li>Manage relationships with internal departments and with business partners</li>
<li>Ensures all updates, analyses, and decisions are administered/tracked in the appropriate systems</li>
<li>Generates ideas for improvement or increased efficiency and supports the implementation of new ideas and initiatives</li>
<li>Responsible for periodic and ad-hoc reporting</li>
</ul>
Qualifications
<ul>
<li>Minimum of 2 years of mortgage experience</li>
<li>Bachelor's degree</li>
<li>Exemplary communication skills, both written and spoken</li>
<li>Must have the ability to guide customers and investors through the retention and/or liquidation process and navigate on their behalf</li>
<li>General knowledge about the entire loss mitigation process</li>
<li>Self-starter with the ability to independently work a pipeline effectively</li>
</ul>
Kiavi takes a market-based approach to pay, and pay may vary depending on your location. The expected annualized base pay range for this full-time role to be performed remotely is $45,000 to $67,000 plus $6,000 bonus plus benefits. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries. Within the range, the successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific base pay range for your preferred location during the hiring process. Please note that the pay range listed above reflects the base salary only, and does not include the target value of bonus or benefits. 


Benefits and Perks
<ul>
<li>Medical, Dental, and Vision Insurance: Kiavi offers free employee-only coverage for medical, dental, and vision plans. Dependents receive a heavily discounted premium, competitively placed in the 90th percentile for cost.</li>
<li>Health Savings Account (HSA): For those enrolled in a High Deductible Health Plan (HDHP), Kiavi provides an annual employer contribution to HSAs: $1,000 for individual coverage and $2,000 for dependents.</li>
<li>Disability and Life Insurance: Immediate access to short-term and long-term disability insurance, as well as group life and AD&amp;D insurance, with coverage at 1x annual salary.</li>
<li>Remote Work Policy: Kiavi supports working remotely for day to day activities for most roles and occasionally may ask employees to gather in person for key meetings, training, team building etc. For remote workers, Kiavi offers a one-time office setup reimbursement of up to $500 and a monthly $85 stipend for internet and phone expenses. For in-office workers, Kiavi offers employer contributions to commuter benefits account, either for parking or public transportation.</li>
<li>Flexible Time Off: Employees are empowered to manage their own time off, with no strict limits, as long as it's approved by their manager.</li>
<li>Paid Leaves: Up to 8 weeks of paid leave for medical or caregiver purposes, and 12 weeks of paid maternity/paternity leave. Short-term disability leave is also available for birthing mothers.</li>
<li>401(k) &amp; Company Match: A 401(k) plan managed by Fidelity, with Kiavi matching 100% of contributions up to 3% of compensation or $8,000 (whichever is less). All employer contributions are immediately vested.</li>
</ul>
Protect yourself from recruitment scams:
<ul>
<li>If you are offered an interview or a role with Kiavi, this will be communicated with you through email, via an official email address ending in @kiavi.com or @lendinghome.com.</li>
<li>You will never be asked for payments of any kind during the process.</li>
<li>We also never communicate with candidates via Whatsapp at any point during the recruitment process.</li>
<li>We won't ask for personal information or data via text message. If you have any concerns regarding how genuine a text message is, please contact your recruiter.</li>
<li>You can find our official Kiavi careers page here. We advise you to check that the page details and website addresses match if you have any concerns.</li>
</ul><h5 class="jobSectionHeader">Kiavi is an Equal Opportunity Employer 
San Francisco Fair Chance Ordinance Police Code, Article 49
</h5><h5 class="jobSectionHeader">We use E-Verify to confirm the identity and employment eligibility of all new hires.</h5></div>

Asset Resolution Specialist

Homewise

<div>Reports to: Senior Director of Lending
Classification: Full-time / Exempt
Supervisory Responsibilities: None
Position Mission
The mission of the Mortgage Lending Training Specialist is to strengthen the skills, knowledge, and effectiveness of the Homewise mortgage lending team by developing and delivering high-quality training programs, documenting processes and procedures, and serving as the lead administrator for the Loan Origination System (LOS). This role bridges operational expertise with adult learning to build a capable, confident, and compliant team that delivers exceptional service to Homewise customers.
Essential Duties and Responsibilities
The Mortgage Lending Training Specialist is responsible for carrying out the following duties:<ul><li>Designs, develops, and delivers training programs for mortgage lending staff, including onboarding curricula, ongoing skills development, and regulatory compliance training.</li><li>Creates and maintains training materials including manuals, job aids, process guides, e-learning modules, and quick-reference resources for loan processing, underwriting support, and customer service workflows.</li><li>Conducts regular training needs assessments in partnership with the Mortgage Loan Operations Director to identify skill gaps and prioritize learning objectives.</li><li>Facilitates both in-person and virtual training sessions for new hires and existing team members, adjusting instruction to accommodate varying experience levels.</li><li>Serves as the primary subject matter expert and lead administrator for the Loan Origination System (LOS), including system configuration, user access management, troubleshooting, and staff support.</li><li>Coordinates with the LOS vendor on system updates, enhancements, and issue resolution; communicates changes to staff and develops corresponding training materials.</li><li>Documents and maintains up-to-date standard operating procedures (SOPs) for all mortgage lending processes, ensuring alignment with regulatory requirements and Homewise policies.</li><li>Monitors and evaluates the effectiveness of training programs through assessments, observation, and performance data; continuously improves training content based on findings.</li><li>Partners with Mortgage Loan Officers, Loan Processors, and Loan Operations leadership to ensure training reflects current best practices and regulatory expectations.</li><li>Supports compliance training efforts related to RESPA, TRID, HMDA, and other applicable federal and state mortgage lending regulations.</li><li>Assists in the onboarding of new lending staff, ensuring a smooth transition into their roles through structured orientation and mentorship activities.</li><li>Uses the Homewise, Inc. STARS database system, Outlook, Calyx Loan Origination system, and other electronic tools to provide the best service to customers.</li><li>Compliance with all applicable regulations, policies, and procedures.</li></ul>
Expected Outcomes<ul><li>Training programs result in measurable improvements in staff competency, accuracy, and productivity across the mortgage lending team.</li><li>New hires reach full productivity within defined onboarding timelines and demonstrate proficiency in required systems and processes.</li><li>The Loan Origination System operates efficiently and reliably; staff receive timely support and are kept current on system changes.</li><li>Standard operating procedures are documented, current, and accessible to all relevant staff, reducing errors and inconsistency in loan processing workflows.</li><li>Displays a high degree of customer service and responsiveness when supporting internal team members and working with business contacts.</li></ul>
Competencies<ul><li>Instructional design and facilitation. Skilled in designing effective adult learning experiences and delivering engaging training in both in-person and virtual settings.</li><li>Technical proficiency. Demonstrated ability to learn, administer, and train others on complex software systems, particularly Loan Origination Systems.</li><li>Communication skills. Able to clearly present information &ndash; both orally and written &ndash; and adapt communication style to diverse audiences.</li><li>Customer service. Extremely responsive to internal team requests; exceeding colleagues&rsquo; expectations. Abides by Homewise, Inc. Customer Service Standards.</li><li>Attention to detail. Reviews work thoroughly to ensure accuracy in training content, SOPs, and system configurations.</li><li>Problem-solving skills. Grapples to understand a problem and its underlying causes before finding a solution; applies this approach to both training gaps and system issues.</li><li>Accountability. Embraces accountability in order to achieve meaningful results and models this for the team.</li><li>Flexibility and adaptability. Adjusts quickly to changing priorities, system updates, and regulatory requirements. Copes effectively with complexity and change.</li><li>Collaboration. Ability to build strong working relationships across departments and work effectively as part of a team.</li><li>Computer skills. Competence in Microsoft Excel, Word, Outlook, Loan Origination software, Windows, and other software applications as appropriate.</li><li>High standards. Expect personal performance and training deliverables to be nothing short of the best.</li></ul>
Education and Experience<ul><li>High school diploma or equivalent required; associate&rsquo;s or bachelor&rsquo;s degree in education, business, or a related field preferred</li><li>Minimum of three years&rsquo; experience in mortgage lending, loan processing, or a related financial services role required</li><li>Experience in training, instructional design, or staff development strongly preferred</li><li>Demonstrated experience with Loan Origination Systems required; Calyx Point experience strongly preferred</li><li>Knowledge of federal mortgage lending regulations (RESPA, TRID, HMDA) required</li><li>Ability to serve Spanish-speaking clients and staff in Spanish preferred</li></ul>
Work Schedule<ul><li>Must be able to work flexible hours, including evenings and/or weekends on occasion.</li><li>No overtime allowed without preapproval</li><li>Expected to be available 8:00 am to 5:00 pm mountain time</li><li>Available for trainings as designated by HW</li></ul>
Physical Requirements<ul><li>This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.</li><li>Must be able to occasionally lift up to 20 pounds</li><li>Must be able to maneuver around various client business offices and workspaces.</li></ul></div>

Mortgage Lending Training Specialist

Search 5668+ Mortgage servicing specialist jobs near you this May. New roles added regularly across leading industries. Apply today.

5668 mortgage servicing specialist jobs Near Me

Claims Specialist I

Claims Specialist I

Claims Specialist I

Claims Specialist I

Default Claims Specialist (remote)

Asset Resolution Specialist

Mortgage Lending Training Specialist