US Department of Veterans Affairs

Medical Support Assistant (MSA), Inpatient

STG International

<div>STGi is currently seeking a Medical Support Assistant to provide services at our Community Based Outpatient Clinic. 


JOB SUMMARY: 
The general duty of the Medical Support Assistant is to provide clerical and administrative support for the Community Based Outpatient Clinic (CBOC). 

<div>
ESSENTIAL FUNCTIONS: 
<ul><li>Manages the schedules and treatment of CBOC patients.</li><li>Maintains electronic logs/files in conjunction with the consult/appointment process.</li><li>Greets and checks in patients, updating records as necessary.</li><li>Coordinates patients' schedules and clinic flow.</li><li>Performs clerical and administrative functions to maintain patient data.</li><li>Schedules new and established patient appointments.</li><li>Tracks and facilitates completion of encounters and consults.</li><li>Participates in PACT team huddles and team meetings to manage and plan patient care.</li><li>Monitors pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).</li><li>Manages electronic wait list to verify and validate accuracy and resolve issues.</li><li>Performs administrative follow up actions.</li><li>Participates in and independently follows up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.</li><li>Evaluates patient information and clinic schedule lists to determine whether patient is vested.</li><li>Gathers information and collects/compiles data to meet the needs of the service.</li><li>Deals effectively with individuals who may be ill, irritable, or otherwise hard to please.</li><li>Maintains alertness to patients requiring immediate treatment.</li><li>Extends a high degree of customer service to patients, other contractor staff, Subcontractor(s) staff and personnel, and Veterans Affairs Medical Center (VAMC).</li><li>Conducts initial screen of patients, including veteran eligibility and active enrollment in the VA Primary Care Program.</li><li>Verifies that required appropriate individuals have completed CBOC/VA paperwork.</li><li>Schedules and notifies patients of follow-up appointments/referrals.</li><li>Assists in the coordination of supplies/equipment.</li><li>Assists in maintaining the Veteran Health Information Systems and Technology Architecture (VISTA) clinic reminder tracking system current for each enrolled patient.</li><li>Assists the CBOC Clinic Manager in ensuring that all required reports are completed in an accurate and complete fashion.</li><li>Acts as a liaison between contractor and the VAMC.</li><li>Participates in the ongoing Performance Improvement Program between STGi and VAMC.</li><li>Complies with all federal, state, local, Joint Commission, Occupational Safety and Health Administration (OSHA), Veteran Affairs, STG and subcontractor safety and operational regulations, directives and standards.</li><li>Maintains confidentiality of all information and support patients&rsquo; privacy, rights, and safety.</li><li>Performs other work-related duties as assigned.</li></ul></div> 
 
 
Required Skills 
<div>REQUIRED EXPERIENCE AND SKILLS: 
<ul><li>Must have sufficient front office experience.</li><li>Knowledge of skills to perform all secretarial/clerical support tasks (typing, filing).</li><li>Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care.</li><li>Prefer 1-3 years of current medical and clerical experience working in a similar environment (outpatient clinical and/or other hospital experience preferred).</li><li>Skill and precision in use of the tools, materials and equipment, to include expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical</li></ul>
issues that may arise with the technology. 
<ul><li>Demonstrate knowledge of age-specific customer service techniques with exceptional verbal, written, and telephone communication skills; adept at handling difficult situations with diplomacy and professionalism to ensure a positive customer experience.</li><li>Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in Primary care practice.</li><li>Ability to follow orders and works under close supervision, while demonstrating initiative and independence.</li><li>Ability to provide educational material to patients and/or families regarding proper health care activities, such as giving injections, taking blood pressures, etc.</li><li>Knowledge of Microsoft Office Software, Electronic Medical Records and computer maneuverability.</li><li>Must be detailed oriented and have the ability to multi-task.</li></ul></div> 
 
 
Required Experience 
<div>REQUIRED EDUCATION: 
<ul><li>High school diploma or GED.</li><li>Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS) from American Heart Association (AHA) or Military Training Network (MTN).</li></ul></div> 

<div>
WORKING CONDITIONS/PHYSICAL REQUIREMENTS: 
<ul><li>Moderate physical activity. Requires handling of average-weight objects up to 25 pounds or standing and/or walking for more than four (4) hours per day.</li><li>Work is normally performed in a typical interior/office work environment.</li><li>Required to respond to any medical emergency within the clinic, where a fast walk or job may be necessary to provide assistance.</li></ul></div> 


DISCLAIMER 
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. 


STGi is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission. 


STGi offers a competitive benefits package which includes Medical, Dental, Vision, 401k with company match and a generous PTO policy. 


STGi is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Medical Corps - 60J, 60L, 61F, 61H, 61N, 61R,62B Medical Specialist Corps - 65B, 65C, 65D Nurse Corps - 66B,66H, 66P Medical Service Corps &ndash; 67G, 67J Medical CMF &ndash; 68A, 68B, 68E, 68F, 68G, 68J, 68Q, 68R, 68S, 68T, 68W, 68X, 68Y</div>

Medical Support Assistant (MSA)

International SOS Government Medical Services

<div>
 
 Company Description
 
 
 
 International SOS delivers customized medical and security risk management and wellbeing solutions that enable organizations to operate safely and effectively in challenging environments around the world. Founded in 1984, International SOS operates in more than 90 countries and supports clients through integrated medical, security, and wellbeing services.
 
 
 International SOS Government Medical Services (GMS), headquartered in Houston, Texas, provides contracted healthcare support to U.S. government defense and civil agencies. Our teams support military operations, humanitarian missions, disaster response, diplomatic missions, and healthcare delivery for vulnerable populations across the globe.
 
 
 If you are passionate about serving those who served our country, this role offers the opportunity to support Veterans by helping them access the care they need&mdash;when they need it most
 
 
 
 Job Description
 
 
 
 International SOS Government Medical Services is seeking a Medical Support Assistant (MSA) to provide front-line administrative and patient support within Department of Veterans Affairs (VA) clinics.
 
 
 As an MSA, you will often be the first person a Veteran interacts with when accessing care. Your work helps ensure appointments are scheduled correctly, records are accurate, and Veterans receive timely access to healthcare services. This role is ideal for professionals who enjoy helping people, staying organized, and contributing to a mission-driven healthcare team.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Welcome and assist Veterans, visitors, and staff with professionalism and respect.
 </li>
 <li>
 Schedule, cancel, and manage patient appointments according to VA guidelines.
 </li>
 <li>
 Maintain accurate patient records and update demographic information in the electronic health record.
 </li>
 <li>
 Provide clerical and administrative support to clinic staff and care teams.
 </li>
 <li>
 Route calls appropriately and assist patients with general questions and requests.
 </li>
 <li>
 Monitor clinic schedules, update no-show appointments, and manage waiting lists.
 </li>
 <li>
 Support daily clinic operations including opening/closing tasks and correspondence management.
 </li>
 <li>
 Ensure compliance with VA policies, HIPAA standards, and Joint Commission requirements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Requirements
 
 
 
 <ul>
 <li>
 Minimum of six months of customer service experience.
 </li>
 <li>
 Proficiency with Microsoft Office products including Word, Excel, Outlook, and Teams.
 </li>
 <li>
 Ability to type at least 50 words per minute.
 </li>
 <li>
 Basic understanding of healthcare delivery and medical terminology preferred.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School Diploma or GED required.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Ability to read, write, and communicate effectively in English.
 </li>
 <li>
 Must be a U.S. Citizen or possess a Permanent Resident Card.
 </li>
 <li>
 Ability to obtain and maintain any required background investigation or clearance.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Work is performed in a standard office or clinical environment.
 </li>
 <li>
 May involve sitting or standing for extended periods.
 </li>
 <li>
 Occasional bending, stooping, and lifting up to 15 pounds may be required.
 
 
 </li>
 </ul>
 If you are a dependable, service-minded professional who enjoys helping others and wants to play a meaningful role in supporting Veterans&rsquo; healthcare, we encourage you to apply today and join International SOS Government Medical Services.
 
 
 Additional Information
 
 
 International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
 
 
 Compensation| Min: $19hr Max: $23hr
 
 
 Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant&rsquo;s background, experience, skills, internal equity, and alignment with geographical market data.
 
 
 Benefits - This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan and paid time off and annual bonus. International SOS complies with all federal, state, and local minimum wage laws.
 
 
 
 Privacy Disclaimer: Policy Link
 
 
 
 By clicking &ldquo;I&rsquo;m Interested&rdquo; and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.
 
 
 
 Compensation Disclaimer:
 
 
 
 Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant&rsquo;s background, experience, skills, internal equity, and alignment with geographical market data.
 
 
 
 Benefits Language (FTE roles):
 
 
 
 Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
 
 
 
 Equal Opportunity Employer (EEO) Statement:
 
 
 
 International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
</div>

Medical Support Assistant (MSA) - Veteran Affairs Clinic

<div>
 
 Company Description
 
 
 
 International SOS delivers customized medical and security risk management and wellbeing solutions that enable organizations to operate safely and effectively in challenging environments around the world. Founded in 1984, International SOS operates in more than 90 countries and supports clients through integrated medical, security, and wellbeing services.
 
 
 International SOS Government Medical Services (GMS), headquartered in Houston, Texas, provides contracted healthcare support to U.S. government defense and civil agencies. Our teams support military operations, humanitarian missions, disaster response, diplomatic missions, and healthcare delivery for vulnerable populations across the globe.
 
 
 If you are passionate about serving those who served our country, this role offers the opportunity to support Veterans by helping them access the care they need&mdash;when they need it most.
 
 
 
 Job Description
 
 
 
 International SOS Government Medical Services is seeking a Medical Support Assistant (MSA) to provide front-line administrative and patient support within Department of Veterans Affairs (VA) clinics.
 
 
 As an MSA, you will often be the first person a Veteran interacts with when accessing care. Your work helps ensure appointments are scheduled correctly, records are accurate, and Veterans receive timely access to healthcare services. This role is ideal for professionals who enjoy helping people, staying organized, and contributing to a mission-driven healthcare team.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Welcome and assist Veterans, visitors, and staff with professionalism and respect.
 </li>
 <li>
 Schedule, cancel, and manage patient appointments according to VA guidelines.
 </li>
 <li>
 Maintain accurate patient records and update demographic information in the electronic health record.
 </li>
 <li>
 Provide clerical and administrative support to clinic staff and care teams.
 </li>
 <li>
 Route calls appropriately and assist patients with general questions and requests.
 </li>
 <li>
 Monitor clinic schedules, update no-show appointments, and manage waiting lists.
 </li>
 <li>
 Support daily clinic operations including opening/closing tasks and correspondence management.
 </li>
 <li>
 Ensure compliance with VA policies, HIPAA standards, and Joint Commission requirements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Requirements
 
 
 
 <ul>
 <li>
 Minimum of six months of customer service experience.
 </li>
 <li>
 Proficiency with Microsoft Office products including Word, Excel, Outlook, and Teams.
 </li>
 <li>
 Ability to type at least 50 words per minute.
 </li>
 <li>
 Basic understanding of healthcare delivery and medical terminology preferred.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School Diploma or GED required.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Ability to read, write, and communicate effectively in English.
 </li>
 <li>
 Must be a U.S. Citizen or possess a Permanent Resident Card.
 </li>
 <li>
 Ability to obtain and maintain any required background investigation or clearance.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Work is performed in a standard office or clinical environment.
 </li>
 <li>
 May involve sitting or standing for extended periods.
 </li>
 <li>
 Occasional bending, stooping, and lifting up to 15 pounds may be required.
 
 
 </li>
 </ul>
 If you are a dependable, service-minded professional who enjoys helping others and wants to play a meaningful role in supporting Veterans&rsquo; healthcare, we encourage you to apply today and join International SOS Government Medical Services.
 
 
 Additional Information
 
 
 International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
 
 
 Compensation Min: $19hr Max: $23hr
 
 
 Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant&rsquo;s background, experience, skills, internal equity, and alignment with geographical market data.
 
 
 Benefits - This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan and paid time off and annual bonus. International SOS complies with all federal, state, and local minimum wage laws.
 
 
 
 Privacy Disclaimer: Policy Link
 
 
 
 By clicking &ldquo;I&rsquo;m Interested&rdquo; and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.
 
 
 
 Compensation Disclaimer:
 
 
 
 Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant&rsquo;s background, experience, skills, internal equity, and alignment with geographical market data.
 
 
 
 Benefits Language (FTE roles):
 
 
 
 Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
 
 
 
 Equal Opportunity Employer (EEO) Statement:
 
 
 
 International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
</div>

Medical Support Assistant (MSA) - Veterans Affairs Clinic

<div>
 
 Company Description
 
 
 
 
 Company Description
 
 
 
 International SOS delivers customized medical and security risk management and wellbeing solutions that enable organizations to operate safely and effectively in challenging environments around the world. Founded in 1984, International SOS operates in more than 90 countries and supports clients through integrated medical, security, and wellbeing services.
 
 
 International SOS Government Medical Services (GMS), headquartered in Houston, Texas, provides contracted healthcare support to U.S. government defense and civil agencies. Our teams support military operations, humanitarian missions, disaster response, diplomatic missions, and healthcare delivery for vulnerable populations across the globe.
 
 
 If you are passionate about supporting those who served our country, this role provides a meaningful opportunity to assist Veterans by ensuring they receive timely, coordinated access to healthcare services.
 
 
 
 Job Description
 
 
 
 
 Position Description
 
 
 
 International SOS Government Medical Services is seeking a Medical Support Assistant (MSA) to provide front-line administrative and patient support within Department of Veterans Affairs (VA) clinics.
 
 
 As an MSA, you will often be the first person a Veteran interacts with when accessing care. Your work helps ensure appointments are scheduled correctly, records are accurate, and Veterans receive timely access to healthcare services. This role is ideal for professionals who enjoy helping people, staying organized, and contributing to a mission-driven healthcare team.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Welcome and assist Veterans, visitors, and staff with professionalism and respect.
 </li>
 <li>
 Schedule, cancel, and manage patient appointments according to VA guidelines.
 </li>
 <li>
 Maintain accurate patient records and update demographic information in the electronic health record.
 </li>
 <li>
 Provide clerical and administrative support to clinic staff and care teams.
 </li>
 <li>
 Route calls appropriately and assist patients with general questions and requests.
 </li>
 <li>
 Monitor clinic schedules, update no-show appointments, and manage waiting lists.
 </li>
 <li>
 Support daily clinic operations including opening/closing tasks and correspondence management.
 </li>
 <li>
 Ensure compliance with VA policies, HIPAA standards, and Joint Commission requirements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Requirements
 
 
 
 <ul>
 <li>
 Minimum of six months of customer service experience.
 </li>
 <li>
 Proficiency with Microsoft Office products including Word, Excel, Outlook, and Teams.
 </li>
 <li>
 Ability to type at least 50 words per minute.
 </li>
 <li>
 Basic understanding of healthcare delivery and medical terminology preferred.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School Diploma or GED required.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Ability to read, write, and communicate effectively in English.
 </li>
 <li>
 Must be a U.S. Citizen or possess a Permanent Resident Card.
 </li>
 <li>
 Ability to obtain and maintain any required background investigation or clearance.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 Work is performed in a standard office or clinical environment.
 </li>
 <li>
 May involve sitting or standing for extended periods.
 </li>
 <li>
 Occasional bending, stooping, and lifting up to 15 pounds may be required.
 
 
 </li>
 </ul>
 If you are a dependable, service-minded professional who enjoys helping others and wants to play a meaningful role in supporting Veterans&rsquo; healthcare, we encourage you to apply today and join International SOS Government Medical Services.
 
 
 Additional Information
 
 
 International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
 
 
 Compensation Min: $19hr Max: $23hr
 
 
 Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant&rsquo;s background, experience, skills, internal equity, and alignment with geographical market data.
 
 
 Benefits - This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan and paid time off and annual bonus. International SOS complies with all federal, state, and local minimum wage laws.
 
 
 
 Privacy Disclaimer: Policy Link
 
 
 
 By clicking &ldquo;I&rsquo;m Interested&rdquo; and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.
 
 
 
 Compensation Disclaimer:
 
 
 
 Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant&rsquo;s background, experience, skills, internal equity, and alignment with geographical market data.
 
 
 
 Benefits Language (FTE roles):
 
 
 
 Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
 
 
 
 Equal Opportunity Employer (EEO) Statement:
 
 
 
 International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
</div>

Medical Support Assistant (MSA) – Veterans Affairs Clinic

<div>
 
 Company Description
 
 
 
 International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include &ldquo;hands on&rdquo; direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defence and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Meet the needs of the customers while supporting the VISN, Medical Center and Service missions. Consistently communicates and treats customers (patients, visitors, volunteers, other staff) in a courteous, tactful, and respectful manner.
 </li>
 <li>
 Responsible for the performance and coordination of appointment scheduling in accordance with the Outpatient Scheduling and Process and Procedures. Front desk duties may vary at each location depending on the clinic&rsquo;s needs.
 </li>
 <li>
 Consistently responds to internal and external customer requests for assistance in a courteous, professional, cooperative, and helpful manner.
 </li>
 <li>
 Provide comprehensive clerical medical support to the VAMC and all associated sites.
 </li>
 <li>
 Maintaining appointment schedules for one or more clinics or units, operating office machines, storing and distributing materials, delivering messages, and adhering to business standards and operating procedures within each respective clinic or ward.
 </li>
 <li>
 Collect adequate information before transferring a call to nurse, provider, social work, etc.
 </li>
 <li>
 Serves Patient Relations Representative and actively listens to feedback, patient concerns and self-resolve patient complaints and co-worker concerns in a tactful, professional manner.
 </li>
 <li>
 Understand the roles and responsibilities of others in the team, participates in team huddles.
 </li>
 <li>
 Be courteous and cooperative and to work to achieve the goals of the clinic. This includes professional, constructive, and open communication with supervisor and other employees.
 </li>
 <li>
 Listen to concerns of customers and resolve complaints and concerns effectively and promptly within 24 hours for initiation, and resolution within 48-72 hours.
 </li>
 <li>
 Demonstrate the ability to adjust to change or work under pressure in a professional pleasant manner.
 </li>
 <li>
 Manage and complete assigned work, provide input on work progress and/or impediments.
 </li>
 <li>
 Work collaboratively and maintains efficient workflow.
 </li>
 <li>
 Receives, reviews, prepares, and ensures correct punctuation, spelling, grammar, format, styles and oversees the incoming and outgoing correspondence.
 </li>
 <li>
 Updates patient demographics, to include phone number, address, next of kin, emergency contact and insurance capture.
 </li>
 <li>
 Ensure that all necessary health/administrative information is integrated into the computerized patient record system (CPRS) or EHRM correctly.
 </li>
 <li>
 Retrieve and respond to voicemail within 48 business hours.
 </li>
 <li>
 Scheduling appointments and utilizing the Electronic Waiting List accurately and in a timely manner.
 </li>
 <li>
 Opening and close clinics daily, updating no-shows within 24 hours of appointment.
 </li>
 <li>
 Monitor incoming and outgoing faxes and mail, in accordance with HIPPA standards.
 </li>
 <li>
 Provide support to patient aligned care team.
 </li>
 <li>
 Report malfunctions to Lead MSA/ supervisor within operational day.
 </li>
 <li>
 Possess knowledge in use of VA software such as CPRS, VISTA, CTM, VetLink, HSRM, PPMS, and other Computer software such as Microsoft Word, Excel, Outlook, and Microsoft Office Suite.
 </li>
 <li>
 Responsible for workflow, completion, and hand-offs for assigned work.
 </li>
 <li>
 Review and use data from reports used to collaborate with team members for patient appointments and communicates scheduling issues to their supervisor.
 </li>
 <li>
 Responsible for following scheduling practices, ensuring Veterans are scheduled within the VA guidelines.
 </li>
 <li>
 Assess compliance with The Joint Commission (TJC) and other regulatory program review criteria that govern service and ensure that requirements are in place and are compliant as evidenced by both internal and external reviews.
 </li>
 <li>
 Demonstrates participation and knowledge in the facility&rsquo;s Compliance and Business Integrity Program to prevent violations of the law as well as maintaining high ethical standards.
 </li>
 <li>
 Knowledge of safety and fire protection, emergency code awareness policies and procedures.
 </li>
 <li>
 Ensure all patients are identified with appropriate two patient identifiers.
 </li>
 <li>
 Maintain computer and IT security.
 </li>
 <li>
 Protects information from unauthorized release, loss, alteration, or deletion, following applicable regulations and instructions in the computer access agreement.
 </li>
 <li>
 Complete all mandatory required training per VAMC policy.
 </li>
 <li>
 Be aware of all laws, regulations, policies, and procedures relating to Privacy, Confidentiality and HIPPA and complies with all standards.
 </li>
 <li>
 Complete all performance standards within VA guidelines.
 </li>
 <li>
 Completes required organizational compliance education, including assigned requirements that are client-specified, for Joint Commission Healthcare Staffing Services certification or other regulatory bodies.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Job Profile
 
 
 
 Basic Requirements/Certifications:
 
 
 <ul>
 <li>
 Must possess six months of customer service experience.
 </li>
 <li>
 Proficient in Microsoft office products to include Excel, Word, Outlook &amp; Microsoft Teams.
 </li>
 <li>
 Have the ability to type at least 50 words per minute.
 </li>
 <li>
 Experience and understanding of healthcare delivery preferred with basic medical terminology knowledge.
 
 
 </li>
 </ul>
 Education Required:
 
 
 <ul>
 <li>
 High School (HS) or General Equivalency Diploma (GED).
 
 
 </li>
 </ul>
 Physical Requirements:
 
 
 <ul>
 <li>
 Work is normally performed in a typical interior/office work environment.
 </li>
 <li>
 Work involves sitting and standing for prolonged periods of time.
 </li>
 <li>
 May require bending, stooping and lifting up to 15 lbs.
 
 
 </li>
 </ul>
 Other Special Qualifications:
 
 
 <ul>
 <li>
 Must be able to read, write, and speak English to effectively communicate.
 </li>
 <li>
 US Citizen or Permanent Resident Card is required.
 </li>
 <li>
 Pass/possess required clearance.
 
 
 </li>
 </ul>
 Additional Information
 
 
 International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.
 
 
 Compensation| Min: $19hr Max: $23hr
 
 
 Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant&rsquo;s background, experience, skills, internal equity, and alignment with geographical market data.
 
 
 Benefits - This position is eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan and paid time off and annual bonus. International SOS complies with all federal, state, and local minimum wage laws.
 
 
 
 Privacy Disclaimer: Policy Link
 
 
 
 By clicking &ldquo;I&rsquo;m Interested&rdquo; and submitting your application, you acknowledge that you have read and understood the applicable Privacy Policy (available via the link above) and agree that International SOS Government Medical Services, may collect, use, store, transfer, and otherwise process your personal information in accordance with that Privacy Policy for recruitment and hiring purposes.
 
 
 
 Compensation Disclaimer:
 
 
 
 Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant&rsquo;s background, experience, skills, internal equity, and alignment with geographical market data.
 
 
 
 Benefits Language (FTE roles):
 
 
 
 Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
 
 
 
 Equal Opportunity Employer (EEO) Statement:
 
 
 
 International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.
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