msp engineer

Impact Networking, LLC

<div><div><div>Impact is hiring an IT Project Engineer to join our nationally ranked Best and Brightest workplace!</div><div>
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Impact is a leading national managed services provider, specializing in: IT &amp; Cloud, Cybersecurity, Digital Transformation &amp; AI, Integrated Marketing, and Print &amp; Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support &ndash;with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.</div><div>
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Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 800+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture.</div><div>
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Overview</b></div><div>
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The IT Project Engineer executes technical projects defined in Statements of Work (SOW), deploying infrastructure, cloud, and platform solutions in client environments. The role ensures successful delivery through clear documentation and a smooth handoff to ongoing service teams. Within Delivery Operations, this project-focused execution role acts as the technical authority during deployments&mdash;making real-time decisions within scope and in alignment with organizational standards set by the Standards &amp; Architecture team. While based in an Impact office, engineers deliver projects remotely across Impact&rsquo;s national footprint, coordinating with specialists as needed, and complete implementations to handoff-readiness before transitioning to Support Services.</div><div><br>
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<b>Responsibilities</b><br>
<ul><li><b>
Pre-Implementation</b><ul><li>
Review the Statement of Work (SOW) and project documentation to validate requirements and ensure alignment with organizational standards.</li><li>
Confirm technical details and prerequisites needed for implementation.</li><li>
Coordinate with Project Management and specialist teams prior to execution.</li></ul></li><li><b>
Project Execution</b><ul><li>
Plan and execute technical deployments across infrastructure, cloud, and end-user platforms, including:<ul><li>
Microsoft 365 tenant configuration and migrations</li><li>
Network infrastructure (firewalls, switching, wireless)</li><li>
Server and virtualization (Windows Server; hypervisors and virtual environments)</li><li>
Cloud compute (Azure, AWS)</li><li>
Backup platforms (SaaS and on-premises)</li><li>
Endpoint management and device enrollment (Intune, Autopilot, MDM)</li><li>
Security and identity (MFA, email security, DNS filtering, directory services)</li><li>
SQL platform configuration</li><li>
Telephony systems (Teams Voice)</li><li>
Windows Desktop and macOS configuration</li></ul></li></ul></li><li><b>
Client Communication</b><ul><li>
Maintain regular technical updates with client contacts during execution.</li><li>
Serve as the technical point of contact while the Project Manager leads overall coordination.</li></ul></li><li><b>
Documentation</b><ul><li>
Create and maintain clear technical documentation throughout implementations.</li><li>
Document work in IT Glue, HaloPSA, and SharePoint.</li><li>
Ensure documentation supports operational handoff and compliance requirements.</li></ul></li><li><b>
Project Completion &amp; Handoff</b><ul><li>
Deliver all solutions defined in the Statement of Work (SOW).</li><li>
Validate the environment is operational, stable, and meets handoff-readiness criteria.</li><li>
Support project closeout and confirm next steps with internal stakeholders.</li><li>
Coordinate the transition to operational teams (TAM, TOC, and Service Desk).</li></ul></li></ul></div><div><div>
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Qualifications &amp; Experience</b><br>
<div><ul><li>
Required Technical Competencies<ul><li>
Infrastructure &amp; Virtualization: Windows Server, Active Directory, and hypervisor/virtualization technologies</li><li>
Cloud Platforms: Microsoft 365, Azure, AWS, and related cloud services</li><li>
Networking: Firewalls, switching, wireless; multi-vendor familiarity</li><li>
Backup &amp; Recovery: SaaS and on-premises backup and disaster recovery solutions</li><li>
Endpoint Platforms: Windows Desktop, macOS</li><li>
Device Management: Endpoint management and enrollment platforms (e.g., Intune, Autopilot, MDM)</li><li>
Security &amp; Identity: MFA, email security, DNS filtering, directory services (e.g., Duo, JumpCloud, Cisco Umbrella, Proofpoint)</li><li>
Additional Technologies: SQL platforms; telephony systems</li></ul></li><li>
Experience<ul><li>
5+ years of MSP (or equivalent) infrastructure engineering experience</li><li>
Demonstrated experience implementing infrastructure and cloud solutions</li><li>
Track record of delivering projects in structured, process-driven environments</li></ul></li><li>
Preferred Certifications<ul><li>
CompTIA (e.g., Network+, Security+, Server+)</li><li>
Microsoft Server certifications</li><li>
Microsoft Azure certifications (e.g., AZ-104, AZ-140)</li><li>
Microsoft 365 certifications (e.g., MS-102)</li><li>
Cisco (e.g., CCNA, CMNA)</li></ul></li></ul></div></div><div></div><div><div><div><b><br>
What Drives Impact</b><br>
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Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world &ndash; one person, one company, one community at a time.</div></div><div><div>
</div></div><div><div>Behaviors define what our values look like in action. Leaders are expected to model them; teams are expected to live them:</div></div><div><ul><li><b>
Innovation</b>: We embrace change because innovation lives outside the comfort zone.</li><li><b>
Passion</b>: We are driven by purpose, fueled by passion, and obsessed with making an impact.</li><li><b>
Honesty</b>: We are fiercely transparent and consistently honest.</li><li><b>
Fun</b>: We fuel work with fun, knowing life's too short for boring.</li><li><b>
Low Ego</b>: We champion ideas over titles, because brilliance knows no rank.</li><li><b>
One Team</b>: We win as a team, we lose as a team, we are one team.
</li></ul></div></div><br>
<b>Compensation</b><br>
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The typical base salary for this role is $100,000-$125,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.<div>
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Impact may offer applicable incentive compensation plans depending on role and/or department.</div><div>
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Full compensation details can be discussed with an Impact Talent Acquisition team member at the start of the interview process.</div></div><div>
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Benefits</b><br>
<div><div><div><ul><li>
Up to 20 days of PTO</li><li>
Up to 7 Paid Sick Days</li><li>
12+ paid holidays
</li><li>Paid Parental Leave</li><li>
Comprehensive Health, Disability Life, Dental and Vision Plans</li><li>
401(K) &amp; retirement plans with complimentary financial advisory services</li><li>
Tenure incentives at 5- (Tiffany &amp; Co. Gift Card), 10- (Rolex), and 20- ($20,000 check) year marks</li><li>
Continued education reimbursement</li><li>
On-going training &amp; development opportunities</li></ul><div><br>
For more information, visit https://www.impactmybiz.com/careers/#benefits</div></div></div><div><div>
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Work Authorization &amp; Immigration Sponsorship</b><br>
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Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in limited circumstances based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.</div></div></div></div><br>
#LI-Onsite</div></div></div>

IT Project Engineer

Snap Tech IT, LLC

<p><b>Location:</b> Tempe, AZ<br/><b>Job Type:</b> Full-Time (In-Office)<br/><b>Schedule:</b> Monday&ndash;Friday | 7:50am&ndash;5:00pm<br/><b>Salary:</b> $50,000&ndash;$60,000 per year + bonus opportunities</p><p><b>Snap Tech IT is hiring a Help Desk Technician with 2&ndash;3 years of IT support experience to join our Managed Service Provider (MSP) team in Tempe.</b></p><p>In this role, you'll support a wide variety of business clients, troubleshoot real-world IT issues, and continue growing your technical skills in a fast-paced MSP environment.</p><p>This is an ideal opportunity for someone who enjoys exposure to multiple technologies, solving new challenges every day, and building the skills needed to grow into a Systems Engineer role over time.</p><p><b>Our best technicians are curious problem-solvers who take ownership of their work, communicate well with clients, and appreciate the value of process and documentation.</b> If you enjoy figuring things out, working independently, and continually improving your technical expertise, we&rsquo;d love to meet you.</p><p>This is a full-time, in-office role in Tempe supporting business clients across multiple industries.</p><p><b>What We&rsquo;re Looking For</b></p><p>We&rsquo;re looking for someone who:</p><ul><li>Enjoys troubleshooting and solving complex technical problems</li><li>Thrives in a fast-paced MSP environment with exposure to many different client environments and technologies</li><li>Has strong customer service and communication skills</li><li><b>Works independently, takes ownership of issues through resolution, and is comfortable researching solutions when the answer isn&rsquo;t immediately obvious</b></li><li><b>Comfortable managing multiple tickets and priorities in a fast-paced support environment</b></li><li>Values process, documentation, and doing things the right way</li><li>Is motivated to continue learning and growing in their IT career</li><li>Wants to develop toward a Systems Engineer role over time</li></ul><p><b>What You&rsquo;ll Do</b></p><ul><li>Provide remote technical support to business clients in a B2B environment</li><li>Troubleshoot Windows 10/11, Microsoft 365, Active Directory, email, printers, and networking issues</li><li>Manage and resolve support tickets using our ticketing and RMM tools (ConnectWise Automate)</li><li>Provide technical triage through client engagement and determine issue severity and impact</li><li>Stage, image, and deploy desktops and laptops</li><li>Support security tools such as antivirus, email filtering, web filtering, encryption, and mobile device management</li><li>Identify recurring issues and help develop long-term solutions</li><li>Maintain clear documentation of work performed and resolutions</li><li>Create and maintain Standard Operating Procedures and client documentation in IT Glue</li><li>Collaborate with team members and other departments to ensure customer success</li><li>Continue building your technical skillset through ongoing training and certifications</li><li>Occasionally travel onsite to client locations as needed (valid driver&rsquo;s license required)</li><li>Participate in a rotating after-hours on-call schedule</li></ul><p><b>Required Qualifications</b></p><ul><li><b>2&ndash;3 years of experience in IT Support, Help Desk, or Service Desk roles</b></li><li>Experience troubleshooting Windows operating systems and Microsoft 365</li><li>Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)</li><li>Experience working in a ticketing system and documenting technical work</li><li>Strong customer service and communication skills</li><li>Ability to manage multiple tasks and prioritize effectively</li></ul><p><b>Preferred (Not Required)</b></p><ul><li>Experience working in an MSP environment</li><li>Exposure to virtualization technologies (VMware)</li><li>Experience with ConnectWise, RMM tools, or similar platforms</li><li>Microsoft or CompTIA certifications</li><li>Exposure to cybersecurity tools or firewall management</li></ul><p><b>Certifications in any mix of Microsoft, Cisco, Sophos, LabTech/Automate, ConnectWise, and VMware are considered a MAJOR PLUS.</b></p><p><b>Benefits</b></p><ul><li>Medical &amp; dental insurance</li><li>Paid vacation, holidays, personal &amp; sick time</li><li>Retirement contribution</li><li>Training reimbursement</li><li>Performance-based bonus opportunities</li><li>Growth opportunities into Systems Engineering and advanced technical roles</li></ul><p><b>About Snap Tech IT</b></p><p>Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.</p><p>You will join a proven team owned by industry thought leaders who share their IT industry knowledge on the local and national stage. You&rsquo;ll find them right down the hall, working side-by-side with the rest of the team to build an incredible company. Our goal: to create an environment where people love to work, and to extend that to help our clients become the same.</p><p>Job Type: Full-time</p><p>Pay: $50,000.00 - $60,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>A client says their email isn't working. What steps would you take to troubleshoot and resolve it?</li><li>Describe a time you solved a technical problem on your own. What did you do?</li><li>How do you handle a client who is frustrated with an IT issue?</li><li>Why are you interested in working at Snap Tech IT?</li><li>This is an in-office role Monday-Friday in Tempe, Arizona. Please confirm your availability.</li></ul><p>Experience:</p><ul><li>IT Support: 2 years (Required)</li></ul><p>Work Location: In person</p>

Help Desk Technician (MSP | 2–3 Years IT Support Experience)

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IT Project Engineer

IT Project Engineer

IT Project Engineer

IT Project Engineer

IT Project Engineer

IT Project Engineer

Help Desk Technician (MSP | 2–3 Years IT Support Experience)