Streator Onized Credit Union

<div>Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, creates opportunities for loan and/or VISA applications, and assisting members with bookkeeping and checking account problems. Answers members&rsquo; questions regarding Credit Union services provided and performs a variety of account maintenance duties. Performs procedures for opening and closing of operations, including vault, alarm, and door duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions and assists other Member Service Representatives with duties as required. Serves members promptly and professionally.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
<ul><li>
Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
<ul><li>Represents the Credit Union in a courteous and professional manner.</li><li>
Receives share deposits and loan payments.</li><li>
Processes cash advances, cashiers' checks, and money orders.</li><li>
Disburses cash or check share withdrawals.</li><li>
Processes transfers.</li><li>
Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.</li><li>
Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.</li><li>
Provides override function for other tellers.</li></ul>
</li><li>Assumes responsibility for the effective and professional performance of member service functions.
<ul><li>Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Opens and closes accounts. Orders checks for members' accounts. Completes payroll deduction and authorization forms.</li><li>
Creates interactions/opportunities for loan applications and VISA applications.</li><li>
Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Takes stop payment orders.</li><li>
Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.</li><li>
Performs file maintenance and account changes as needed.</li><li>
Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.</li><li>
Maintains and projects the Credit Union's professional reputation. Maintains privacy of member account information.</li></ul>
</li><li>Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
<ul><li>Assists area personnel as required.</li><li>
Keeps supervisor informed of area activities and of any significant problems or concerns.</li><li>
Completes required reports and records accurately and promptly.</li><li>
Attends meetings as required.</li></ul>
</li><li>Assumes responsibility for related duties as required or assigned.
<ul><li>Performs drive-up service and night drop functions as assigned.</li><li>
Performs procedures for opening and closing of operations, including vault, alarm, and door duties.</li><li>
Ensures that work area is clean, secure, and well maintained,</li><li>
Performs related clerical duties as required.</li></ul>
</li></ul>
PERFORMANCE MEASUREMENTS
<ul><li>
Teller and Member Service Representative functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.</li><li>
Monies are balanced and any discrepancies promptly resolved.</li><li>
Good business relations exist with members. Members' problems or questions are courteously and promptly resolved.</li><li>
Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Service Representatives and staff as needed. Supervisors are appropriately informed of area activities.</li><li>
Required reports and records are accurate, complete, and timely.</li><li>
The Credit Union's professional reputation is maintained and conveyed.</li></ul> 


Benefit Opportunities: 401(k) with employer matching contribution, Employee assistance program, Employee loan rate discount, Employee referral program, Investment consulting, Paid bereavement leave, Paid personal time off, unpaid sick time off, Professional development assistance, Tuition reimbursement 


Other Compensation Opportunities: Goal-based Organizational Annual Bonus, Position-based Monthly Incentive 


Job &amp; Pay Type: Part-time, Non-Exempt

Pay Range: $15.90 - $23.86/hour

Pay Frequency: Bi-weekly
EDUCATION/CERTIFICATION: High school graduate or equivalent.

REQUIRED KNOWLEDGE: Knowledge of Teller and Member Service Representative operations and procedures. Basic understanding of Credit Union operations, products, and services.

EXPERIENCE REQUIRED: Previous cash handling experience a preferred. Previous financial institution experience helpful. Prior member service/clerical experience helpful.

SKILLS/ABILITIES: Good communication skills. Professional appearance, dress, and attitude. Excellent math skills. Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone. Good typing skills. 


PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

REPETITIVE MOTION: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE VISUAL ABILITIES: Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH: Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.) 


WORKING CONDITIONS

NONE: No hazardous or significantly unpleasant conditions (such as in a typical office) 


MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.

MATHEMATICS ABILITY: Ability to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs.

LANGUAGE ABILITY: Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and use adjectives and adverbs. Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.
SOCU is an Equal Opportunity Employer and will give consideration to all qualified applicants for employment without regard to race, color, religion, national origin, ancestry, age, sex, marital status, order of protection status, disability, marital status, sexual orientation, pregnancy, or unfavorable discharge from military service as those terms are defined in Section 1- 103 of the Illinois Human Rights Act (775 ILCS 5/1-103).</div>

MSR II

iQ Credit Union

<div>Must be currently enrolled in an iQ High School Campus Branch Program.
Assist members with their financial transactions, including cash handling and processing negotiable instruments. Initiate and engage members in discussions about the comprehensive range of credit union services and products. Educate and promote services and products in alignment with the Vision, Mission, and Operating Principles, ensuring members receive tailored solutions to meet their financial needs.
Essential Duties:<ul><li>
Develop a deep understanding the features and benefits of Credit Union services and hone your selling skills to effectively promote them to members.
</li><li>Utilize knowledge of products and services to assist and cross-sell to members during each interaction.
</li><li>Actively participate in branch activities and weekly sales meetings to achieve specific detailed and measurable service and sales goals.</li><li>
Encourage teamwork by proactively participating in developing and maintain an environment of respect and collaboration to ensure member loyalty and employee engagement.
</li><li>Participate in coaching sessions, development plans and performance reviews to address areas of opportunity, enhance your skillset and contribute to your personal growth. Commit to and successfully execute on agreed upon action plans with your manager.</li><li>
Make service follow-up calls to members on a consistent basis. Utilize outbound calls to members to address questions, identify opportunities to promote relevant products and services and ensure accuracy and resolution in all credit union transactions.
</li><li>Process various transactions such as deposits, withdrawals, loan payments, and transfers accurately and efficiently.</li><li>
Assist members with any inquiries, questions or problems to ensure any account errors or issues are resolved in a timely fashion. This includes any research and accuracy in cash handling policies and procedures.</li><li>
Maintain accurate cash drawer balances throughout the day, balancing as directed or needed based on length of shift. Ensure timely balancing at the end of each shift to guarantee accurate financial records.</li><li>
Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.</li><li>
Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.</li><li>
Maintain flexibility and adaptability in handling unexpected challenges, adjusting workflows to meet changing business and member needs.
</li><li>Adapt to evolving member needs and effectively navigate change with resilience, maintaining a strong commitment to organizational goals. Proactively support business initiatives by embracing new processes, technologies, and service strategies to enhance team performance and member experience.</li></ul>
Knowledge and Skills:
Experience: One month to twelve months of similar or related experience. Must be actively enrolled and participating in an iQ sponsored Campus Branch Program.
Education: No high school diploma required.
Location: Washougal Branch - 640 E Street. Washougal, WA 98671
iQ Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div>

Washougal Intern MSR

<div>Must be currently enrolled in an iQ High School Campus Branch Program.
Assist members with their financial transactions, including cash handling and processing negotiable instruments. Initiate and engage members in discussions about the comprehensive range of credit union services and products. Educate and promote services and products in alignment with the Vision, Mission, and Operating Principles, ensuring members receive tailored solutions to meet their financial needs.
Essential Duties:<ul><li>
Develop a deep understanding the features and benefits of Credit Union services and hone your selling skills to effectively promote them to members.
</li><li>Utilize knowledge of products and services to assist and cross-sell to members during each interaction.
</li><li>Actively participate in branch activities and weekly sales meetings to achieve specific detailed and measurable service and sales goals.</li><li>
Encourage teamwork by proactively participating in developing and maintain an environment of respect and collaboration to ensure member loyalty and employee engagement.
</li><li>Participate in coaching sessions, development plans and performance reviews to address areas of opportunity, enhance your skillset and contribute to your personal growth. Commit to and successfully execute on agreed upon action plans with your manager.</li><li>
Make service follow-up calls to members on a consistent basis. Utilize outbound calls to members to address questions, identify opportunities to promote relevant products and services and ensure accuracy and resolution in all credit union transactions.
</li><li>Process various transactions such as deposits, withdrawals, loan payments, and transfers accurately and efficiently.</li><li>
Assist members with any inquiries, questions or problems to ensure any account errors or issues are resolved in a timely fashion. This includes any research and accuracy in cash handling policies and procedures.</li><li>
Maintain accurate cash drawer balances throughout the day, balancing as directed or needed based on length of shift. Ensure timely balancing at the end of each shift to guarantee accurate financial records.</li><li>
Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.</li><li>
Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.</li><li>
Maintain flexibility and adaptability in handling unexpected challenges, adjusting workflows to meet changing business and member needs.
</li><li>Adapt to evolving member needs and effectively navigate change with resilience, maintaining a strong commitment to organizational goals. Proactively support business initiatives by embracing new processes, technologies, and service strategies to enhance team performance and member experience.</li></ul>
Knowledge and Skills:
Experience: One month to twelve months of similar or related experience. Must be actively enrolled and participating in an iQ sponsored Campus Branch Program.
Education: No high school diploma required.
Location: Sifton Branch - 15705 NE Fourth Plain Blvd. Vancouver, WA 98682
iQ Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div>

Sifton Intern MSR

<div>Must be currently enrolled in an iQ High School Campus Branch Program.
Assist members with their financial transactions, including cash handling and processing negotiable instruments. Initiate and engage members in discussions about the comprehensive range of credit union services and products. Educate and promote services and products in alignment with the Vision, Mission, and Operating Principles, ensuring members receive tailored solutions to meet their financial needs.
Essential Duties:<ul><li>
Develop a deep understanding the features and benefits of Credit Union services and hone your selling skills to effectively promote them to members.
</li><li>Utilize knowledge of products and services to assist and cross-sell to members during each interaction.
</li><li>Actively participate in branch activities and weekly sales meetings to achieve specific detailed and measurable service and sales goals.</li><li>
Encourage teamwork by proactively participating in developing and maintain an environment of respect and collaboration to ensure member loyalty and employee engagement.
</li><li>Participate in coaching sessions, development plans and performance reviews to address areas of opportunity, enhance your skillset and contribute to your personal growth. Commit to and successfully execute on agreed upon action plans with your manager.</li><li>
Make service follow-up calls to members on a consistent basis. Utilize outbound calls to members to address questions, identify opportunities to promote relevant products and services and ensure accuracy and resolution in all credit union transactions.
</li><li>Process various transactions such as deposits, withdrawals, loan payments, and transfers accurately and efficiently.</li><li>
Assist members with any inquiries, questions or problems to ensure any account errors or issues are resolved in a timely fashion. This includes any research and accuracy in cash handling policies and procedures.</li><li>
Maintain accurate cash drawer balances throughout the day, balancing as directed or needed based on length of shift. Ensure timely balancing at the end of each shift to guarantee accurate financial records.</li><li>
Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.</li><li>
Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.</li><li>
Maintain flexibility and adaptability in handling unexpected challenges, adjusting workflows to meet changing business and member needs.
</li><li>Adapt to evolving member needs and effectively navigate change with resilience, maintaining a strong commitment to organizational goals. Proactively support business initiatives by embracing new processes, technologies, and service strategies to enhance team performance and member experience.</li></ul>
Knowledge and Skills:
Experience: One month to twelve months of similar or related experience. Must be actively enrolled and participating in an iQ sponsored Campus Branch Program.
Education: No high school diploma required.
Location: Ridgefield Branch - 5304 Pioneer Street. Ridgefield, WA 98642
iQ Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div>

Ridgefield Intern MSR

TEKsystems

<div>
 Job Title: Member Service Representative &ndash; Remote Contact Center
 
 
 Job Description
 
 
 This role provides front-line support to members and other callers in a 24/7, high-volume, schedule-driven contact center. You will respond to inbound and outbound inquiries, perform a variety of financial transactions, and deliver accurate information about products and services. Using multiple systems simultaneously, you will actively listen, engage with empathy, and ensure each interaction results in an excellent member experience.
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Respond to a high volume of inbound and outbound phone calls from members and other callers in a structured contact center environment.
 </li>
 <li>
 Provide clear, accurate information about a wide range of financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types.
 </li>
 <li>
 Perform account-related transactions and functions, ensuring accuracy and adherence to established policies and procedures.
 </li>
 <li>
 Actively listen to member needs, ask clarifying questions, and use multiple systems to research and resolve inquiries efficiently.
 </li>
 <li>
 Identify additional products and services that may benefit members and present them in a helpful, consultative manner.
 </li>
 <li>
 Follow all policy and compliance requirements while handling member information and completing transactions.
 </li>
 <li>
 Maintain high standards of professionalism, courtesy, and customer service on every call, even during peak call volumes.
 </li>
 <li>
 Adapt to a schedule-driven environment, taking scheduled breaks and meals as assigned and being prepared for back-to-back calls for extended periods.
 </li>
 <li>
 Work effectively in a remote setting, staying engaged, focused, and responsive throughout your shift.
 </li>
 <li>
 Use data entry skills to accurately document call details, actions taken, and outcomes in appropriate systems.
 
 
 
 </li>
 </ul>
 Essential Skills
 
 
 <ul>
 <li>
 Proven customer service experience in a professional, high-volume, or structured environment such as a call center, administrative role, receptionist/secretary position, banking/mortgage, or busy retail setting.
 </li>
 <li>
 Experience handling inbound and outbound phone calls with a focus on delivering high-quality service.
 </li>
 <li>
 Strong data entry skills with the ability to work quickly and accurately while navigating multiple systems.
 </li>
 <li>
 Ability to perform in a schedule-driven, policy-compliant environment with high call volumes and back-to-back calls.
 </li>
 <li>
 Effective verbal communication skills, including active listening and clear, concise explanations.
 </li>
 <li>
 Demonstrated ability to follow detailed procedures and adhere to policy and compliance standards.
 </li>
 <li>
 Comfort working in a very structured contact center setting with defined expectations for breaks, meals, and call handling.
 
 
 
 </li>
 </ul>
 Additional Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Background in call center, administrative support, receptionist/secretary work, banking, mortgage, or high-volume retail is highly relevant.
 </li>
 <li>
 Experience in a professional environment where accuracy, confidentiality, and compliance are critical.
 </li>
 <li>
 Ability to adapt to changing schedules and maintain availability within a defined daily window.
 </li>
 <li>
 Strong organizational skills and the ability to manage time effectively in a fast-paced setting.
 </li>
 <li>
 Comfort using multiple computer systems and applications simultaneously during live calls.
 
 
 
 </li>
 </ul>
 Why Work Here?
 
 
 You will join a mission-driven organization that serves the financial needs of military members and their families around the world. With hundreds of branches globally and a large, established contact center operation, you benefit from stability, scale, and clear processes. The culture emphasizes work-life balance, offering shifts designed to support your personal and family life while still meeting the needs of a 24/7/365 operation. You will gain valuable experience in a dynamic financial services environment and contribute directly to supporting members worldwide.
 
 
 Work Environment
 
 
 This is a fully remote contact center position, with candidates required to live within a commutable distance of the designated area. The contact center operates 24/7/365 to support members across time zones, so shifts may include days, evenings, nights, weekends, and holidays. Most shifts are flexible, meaning your scheduled start and end times can vary within a one-hour window, and your daily availability must span 9.5 hours to accommodate this variation. You will take back-to-back calls for the majority of your shift and may be on the phone for up to four hours before your next scheduled break. The environment is highly structured and schedule-driven, with breaks and meals taken at set times. You will work on a computer using multiple systems simultaneously, in a fast-paced, high-volume setting that requires sustained focus and professionalism throughout each shift.
 
 
 Job Type &amp; Location
 
 
 This is a Contract to Hire position based out of Sandy Springs, GA.
 
 
 Pay And Benefits
 
 
 The pay range for this position is $19.50 - $19.50/hr.
 
 
 Requirements
 
 
 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 
 
 <ul>
 <li>
 Medical, dental &amp; vision
 </li>
 <li>
 Critical Illness, Accident, and Hospital
 </li>
 <li>
 401(k) Retirement Plan &ndash; Pre-tax and Roth post-tax contributions available
 </li>
 <li>
 Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)
 </li>
 <li>
 Short and long-term disability
 </li>
 <li>
 Health Spending Account (HSA)
 </li>
 <li>
 Transportation benefits
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Time Off/Leave (PTO, Vacation or Sick Leave)
 
 
 
 </li>
 </ul>
 Workplace Type
 
 
 This is a hybrid position in Sandy Springs,GA.
 
 
 Application Deadline
 
 
 This position is anticipated to close on Apr 24, 2026.
 
 
 h4&gt;About TEKsystems:
 
 
 We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
 
 
 The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
 
 
 About TEKsystems And TEKsystems Global Services
 
 
 We&rsquo;re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We&rsquo;re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We&rsquo;re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We&rsquo;re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
 
 
 The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
</div>

MSR AS (ATL) - 05/04

<div>
 Job Title: Member Service Representative &ndash; Remote Contact Center
 
 
 Job Description
 
 
 This role serves as a frontline Member Service Representative in a high-volume, 24/7 contact center, responding to inquiries and requests from members and other individuals. You provide accurate information about financial products and services, complete account transactions, and create an exceptional member experience through active listening, strong customer service, and effective use of multiple systems. You also identify and suggest additional products and services that may meet members&rsquo; needs, supporting their overall financial well-being.
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Respond to inbound and outbound phone inquiries from members and other individuals in a fast-paced, schedule-driven contact center environment.
 </li>
 <li>
 Provide clear, accurate information about a wide range of financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types.
 </li>
 <li>
 Perform account-related transactions and functions efficiently and accurately while following established policies and procedures.
 </li>
 <li>
 Use active listening skills to understand member needs and concerns, and resolve issues in a professional and empathetic manner.
 </li>
 <li>
 Demonstrate proficiency in navigating multiple computer systems and applications simultaneously during live calls.
 </li>
 <li>
 Identify opportunities to recommend additional products and services that align with members&rsquo; financial needs and goals.
 </li>
 <li>
 Maintain high levels of policy compliance, ensuring all interactions adhere to regulatory and organizational standards.
 </li>
 <li>
 Manage back-to-back calls for the majority of the shift while maintaining quality, accuracy, and a positive member experience.
 </li>
 <li>
 Follow a structured schedule, including taking breaks and meals at assigned times, to support consistent contact center coverage.
 </li>
 <li>
 Adapt to a very structured, high-volume environment while meeting performance expectations related to service quality, efficiency, and reliability.
 
 
 
 </li>
 </ul>
 Essential Skills
 
 
 <ul>
 <li>
 Proven customer service experience in a professional environment such as call center, administrative support, receptionist/secretary, banking or mortgage, or high-volume retail.
 </li>
 <li>
 Experience handling inbound and outbound calls in a structured, high-volume contact center or similar setting.
 </li>
 <li>
 Strong data entry skills with the ability to accurately input and update information while engaging with members on the phone.
 </li>
 <li>
 Ability to follow policies, procedures, and compliance guidelines consistently in all member interactions.
 </li>
 <li>
 Demonstrated ability to work effectively in a very structured environment with defined schedules and performance expectations.
 </li>
 <li>
 Excellent verbal communication and active listening skills to understand needs and explain financial products clearly.
 </li>
 <li>
 Comfort working with multiple computer systems and applications at the same time during live calls.
 </li>
 <li>
 Capacity to handle back-to-back calls for extended periods, including up to four hours before a scheduled break.
 
 
 
 </li>
 </ul>
 Additional Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Background in banking, mortgage services, or credit union operations is highly beneficial.
 </li>
 <li>
 Experience in a high-volume retail environment where service and speed are critical.
 </li>
 <li>
 Administrative or receptionist experience that includes managing multiple tasks and interacting with customers or clients.
 </li>
 <li>
 Strong organizational skills and the ability to manage time effectively in a schedule-driven setting.
 </li>
 <li>
 Comfort working in a 24/7/365 operation with flexibility to work different shifts within agreed availability.
 
 
 
 </li>
 </ul>
 Why Work Here?
 
 
 You join a mission-driven financial institution that focuses on serving the financial needs of military communities and their families worldwide. You become part of a global network with hundreds of branches and a large, established member base, offering stability and long-term career potential. The organization emphasizes work-life balance by encouraging you to choose a shift that fits your life, within reasonable flexibility, so you can succeed at work without significantly impacting your personal or family commitments. You gain experience in a modern, high-volume contact center environment that builds transferable skills in customer service, financial services, and technology.
 
 
 Work Environment
 
 
 This is a remote position, with all work performed from home. Candidates must live within approximately 60 miles of Jacksonville, FL to be considered. The contact center operates 24/7/365 to support members around the world, so shifts may include days, evenings, nights, weekends, and holidays based on business needs and your agreed availability. Most shifts are flexible, meaning your start and end times can vary within a one-hour window, and your daily availability must cover a 9.5-hour span to accommodate this flexibility. You follow a structured schedule where breaks and meals occur at designated times, and you handle back-to-back phone calls for most of your shift, sometimes for up to four hours before your next break. The role relies heavily on computer-based systems, headsets, and telephony tools, and requires a quiet, professional home workspace suitable for continuous phone work.
 
 
 Job Type &amp; Location
 
 
 This is a Contract to Hire position based out of Jacksonville, FL.
 
 
 Pay And Benefits
 
 
 The pay range for this position is $19.50 - $19.50/hr.
 
 
 Requirements
 
 
 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 
 
 <ul>
 <li>
 Medical, dental &amp; vision
 </li>
 <li>
 Critical Illness, Accident, and Hospital
 </li>
 <li>
 401(k) Retirement Plan &ndash; Pre-tax and Roth post-tax contributions available
 </li>
 <li>
 Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)
 </li>
 <li>
 Short and long-term disability
 </li>
 <li>
 Health Spending Account (HSA)
 </li>
 <li>
 Transportation benefits
 </li>
 <li>
 Employee Assistance Program
 </li>
 <li>
 Time Off/Leave (PTO, Vacation or Sick Leave)
 
 
 
 </li>
 </ul>
 Workplace Type
 
 
 This is a hybrid position in Jacksonville,FL.
 
 
 Application Deadline
 
 
 This position is anticipated to close on Apr 24, 2026.
 
 
 h4&gt;About TEKsystems:
 
 
 We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
 
 
 The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
 
 
 About TEKsystems And TEKsystems Global Services
 
 
 We&rsquo;re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We&rsquo;re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We&rsquo;re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We&rsquo;re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
 
 
 The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
</div>

MSR AS (JAX) - 05/26

<div>Must be currently enrolled in an iQ High School Campus Branch Program.
Assist members with their financial transactions, including cash handling and processing negotiable instruments. Initiate and engage members in discussions about the comprehensive range of credit union services and products. Educate and promote services and products in alignment with the Vision, Mission, and Operating Principles, ensuring members receive tailored solutions to meet their financial needs.
Essential Duties:<ul><li>
Develop a deep understanding the features and benefits of Credit Union services and hone your selling skills to effectively promote them to members.
</li><li>Utilize knowledge of products and services to assist and cross-sell to members during each interaction.
</li><li>Actively participate in branch activities and weekly sales meetings to achieve specific detailed and measurable service and sales goals.</li><li>
Encourage teamwork by proactively participating in developing and maintain an environment of respect and collaboration to ensure member loyalty and employee engagement.
</li><li>Participate in coaching sessions, development plans and performance reviews to address areas of opportunity, enhance your skillset and contribute to your personal growth. Commit to and successfully execute on agreed upon action plans with your manager.</li><li>
Make service follow-up calls to members on a consistent basis. Utilize outbound calls to members to address questions, identify opportunities to promote relevant products and services and ensure accuracy and resolution in all credit union transactions.
</li><li>Process various transactions such as deposits, withdrawals, loan payments, and transfers accurately and efficiently.</li><li>
Assist members with any inquiries, questions or problems to ensure any account errors or issues are resolved in a timely fashion. This includes any research and accuracy in cash handling policies and procedures.</li><li>
Maintain accurate cash drawer balances throughout the day, balancing as directed or needed based on length of shift. Ensure timely balancing at the end of each shift to guarantee accurate financial records.</li><li>
Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.</li><li>
Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.</li><li>
Maintain flexibility and adaptability in handling unexpected challenges, adjusting workflows to meet changing business and member needs.
</li><li>Adapt to evolving member needs and effectively navigate change with resilience, maintaining a strong commitment to organizational goals. Proactively support business initiatives by embracing new processes, technologies, and service strategies to enhance team performance and member experience.</li></ul>
Knowledge and Skills:
Experience: One month to twelve months of similar or related experience. Must be actively enrolled and participating in an iQ sponsored Campus Branch Program.
Education: No high school diploma required.
Location: 8901 NE Hazel Dell Ave. Suite 111. Vancouver, WA 98665
iQ Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.</div>

Hazel Dell Intern MSR

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