MC Federal Credit Union

<p><i>This is a part-time position</i></p><p><b>POSITION PURPOSE </b></p><p>The Member Service Representative (MSR) is a primary service delivery employee focused on delivering solutions to potential and existing members in a positive and professional manner. The MSR will perform a wide range of transactional duties to serve the member by receiving or paying out funds with high accuracy. Floating MSRs will be assigned to a home branch (Lewisburg, Danville, Mount Carmel, or Bloomsburg) and asked to travel between branches as necessary to meet business needs.</p><p>___________________________________________________________________________________</p><p><b>ESSENTIAL FUNCTIONS AND BASIC DUTIES</b></p><p>&middot; Deliver outstanding member service. From the moment of contact (phone, digital, or in-person) MSR will be fully engaged with the member providing their undivided attention and delivering superior service.</p><p>&middot; Greet and welcome members to the Credit Union in a courteous, professional, positive, and timely manner.</p><p>&middot; Process member transactions accurately and efficiently. Process withdrawals, deposits, transfers, cash advances, loan payments, cashier checks, money orders, savings bond redemption, wire transfers, etc.</p><p>&middot; Verify transactions. Monitor deposit and withdrawal amounts; examine documents for endorsement and negotiability. Use a high attention to detail to avoid mistakes. If an error occurs, promptly respond to the issue and work to resolve the issue in a timely manner.</p><p>&middot; Perform account openings and maintenance as needed. Order credit union products for members as requested. Recommend products and services to help improve members&rsquo; financial wellbeing.</p><p>&middot; Maintain privacy of member&rsquo;s account information</p><p>&middot; Assist members by answering questions. Actively listen and collect data to ensure member satisfaction.</p><p>&middot; Actively participate in Credit Union events and volunteering/fundraising opportunities</p><p>&middot; Accurately balance cash drawer at end of each shift.</p><p>&middot; Maintain an up-to-date and comprehensive knowledge on all Credit Union products and services; as well as knowledge of all related policies, procedures, and regulations.</p><p>&middot; Demonstrate a willingness to travel between assigned locations to help the team. Arrive at the assigned location on time with a professional appearance.</p><p>&middot; Have a positive, respectful attitude with all members, staff, and management personnel. Communicate effectively with team members and management.</p><p>&middot; Exemplify qualities such as honesty, integrity, willingness to learn, and accountability.</p><p>&middot; Perform other duties as assigned.</p><p>___________________________________________________________________________________</p><p><b>PERFORMANCE MEASUREMENTS</b></p><p>1. <b>Core System Competency</b>. MSRs will be proficient in all Core system transactions enabling them to complete all member transaction requests. MSRs are expected to complete transactions efficiently and accurately. Voids, drawer differences, and other mistakes will be considered during evaluations. This competency will be evaluated annually as part of the performance evaluation process.</p><p>2. <b>Policy, Procedure &amp; Regulatory Knowledge. </b>MSRs will understand and uphold all policy and procedures related to the business they conduct. MSRs will understand all Credit Union compliance procedures. Specifically, BSA, Funds Availability Policy, Reg Z, etc. This competency will be evaluated annually as part of the performance evaluation process.</p><p>3. <b>Product &amp; Service Knowledge</b>. MSRs will understand and promote all products and services offered by MC. This includes ongoing promotions, advertised specials, and community messaging. MSRs will assist members with the utilization of all products and services, as requested. This competency will be evaluated annually as part of the performance evaluation process.</p><p>4. <b>Communication Expectations</b>. MSRs will maintain open and honest communication with members, staff, and Credit Union management. Communication tools and Credit Union technology will be used for business purposes only and in a respectful manner. This expectation will be evaluated annually as part of the performance evaluation process.</p><p>5. <b>Confidentiality Expectations</b>. All member information is protected on a need-to-know basis. MSRs must address this requirement with full attention. Violations in this area are grounds for termination.</p><p>___________________________________________________________________________________</p><p><b>QUALIFICATIONS</b></p><p><b>EDUCATION/CERTIFICATION:</b></p><p>High School Diploma or equivalent</p><p><b>REQUIRED KNOWLEDGE:</b></p><p>Financial Services experience is preferred but not required</p><p><b>EXPERIENCE REQUIRED:</b></p><p>Financial Services experience is preferred but not required</p><p><b>SKILLS/ABILITIES:</b></p><p>&middot; Customer service skills</p><p>&middot; Accurate cash handling</p><p>&middot; Excellent written and verbal communication skills</p><p>&middot; Excellent organizational and problem-solving abilities</p><p>&middot; Microsoft Office Suite experience</p><p>&middot; Dedicated work ethic with personal and professional integrity</p><p>&middot; Ability to undertake and complete multiple tasks while meeting deadlines</p><p>&middot; Strong desire to improve the lives and financial wellbeing of our diverse membership</p><p>&middot; Commitment to the Credit Union philosophy of &ldquo;People Helping People&rdquo;.</p><p>&middot; General office equipment skills</p><p>___________________________________________________________________________________</p><p><b>PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></p><p><b>TALKING:</b></p><p>Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</p><p><b>AVERAGE HEARING:</b></p><p>Able to hear average or normal conversations and receive ordinary information.</p><p><b>AVERAGE VISUAL ABILITIES:</b></p><p>Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.</p><p><b>PHYSICAL STRENGTH:</b></p><p>Sedentary work: sitting most of the time. Exerts up to 10 lbs. of force occasionally. (Almost all office jobs.)</p><p>___________________________________________________________________________________</p><p><b>WORKING CONDITIONS</b></p><p><b>NONE: </b></p><p>No hazardous or significantly unpleasant conditions (a typical office environment)</p><p><b>__________________________________________________________________________________________________________________</b></p><p><b>MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></p><p><b>REASONING ABILITY:</b></p><p>Ability to deal with all members in a professional manner under any and all circumstances</p><p><b>MATHEMATICS ABILITY:</b></p><p>Must be able to perform basic mathematical calculations free from errors or miscalculations</p><p><b>LANGUAGE ABILITY: </b></p><p>Ability to communicate to all members in a clear and concise manner</p><p>_________________________________________________________________________________</p><p><b>INTENT AND FUNCTION OF JOB DESCRIPTION</b></p><p><i>Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system.</i></p><p><i>All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by the Board of Directors as deemed appropriate.</i></p><p><i>In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.</i></p><p><i>Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.</i></p><p><b>EEO STATEMENT</b></p><p><i>MC Federal Credit Union is an equal opportunity employer. It is the policy of MC Federal Credit Union to afford equal employment opportunity and to recruit, select, hire, train, transfer, and promote individuals in all job titles regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, and veteran status.</i></p><p>Job Type: Part-time</p><p>Pay: $14.00 - $16.00 per hour</p><p>Expected hours: No more than 30 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Credit union membership</li><li>Employee assistance program</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Paid training</li><li>Profit sharing</li></ul><p>Work Location: In person</p>

Teller/MSR- Part Time

CITIZENS COMMUNITY CREDIT UNION

<div>Description:
<p>
ROLE</p><p>
Under general supervision, but following established policies and procedures, provides a variety of service functions including processing deposits and withdrawals, loan and credit card payments, and account inquires. Enters transactions into the Credit Union computer based system. Responds to questions and/or provides information upon request from members. Processes requests/transactions as appropriate. Assists members with their accounts and promote additional credit union products and services, while focusing on the member experience.</p><p>
MAJOR DUTIES AND RESPONSIBLITIES</p><ul><li>
Receives and processes member financial transactions, including deposits, withdrawals and loan payments; sells money orders and cashier checks to members; transfers amounts from member accounts as directed.</li><li>
Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.</li><li>
Balances cash drawer.</li><li>
Identifies cross-sell opportunities and cross-sells services to members.</li><li>
Gathers member information and assures appropriate records are maintained.</li><li>
Acts as liaison between members and various organizations and departments.</li><li>
Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.</li><li>
Performs other duties as assigned.</li></ul><p>
GENERAL EXPECTATIONS</p><p>
Operations: Assists in the day-to-day operations of the member service area. Duties include but are not limited to:</p><ul><li>
Follows and supports all compliance rules, regulations and policies at the state and federal levels, as well as all Credit Union policies and procedures.</li><li>
Adheres to safety and security programs designed to minimize loss relating to fraud and robbery. Follows and contributes to effective Credit Union security by ensuring that negotiable, member information and computer systems are secure at all times.</li></ul><p>
Service: Accurately and effectively addresses service needs and/or issues. Duties include but are not limited to:</p><ul><li>
Accurately and efficiently processing member transactions including deposits, withdrawals, transfers, loan payments, cash advances, and cashing checks.</li><li>
Appropriately addresses and resolves member requests/issues. Escalates issues outside of authority level.</li><li>
Follows established quality control practices to ensure error-free work. Reviews work for accuracy, completeness, and compliance to regulations.</li><li>
Educates members on use of Credit Union convenience products including online banking, mobile banking, ATMs, and telephone banking.</li></ul><p>
PERFORMANCE MEASUREMENTS</p><ul><li>
To provide accurate, courteous, friendly, timely and professional service to all members.</li><li>
To acknowledge and assist members waiting in the lobby.</li><li>
To respond to all correspondence within one day.</li><li>
To answer the telephone within two rings.</li><li>
To respond to all telephone messages within two hours.</li><li>
To process member transactions with zero errors.</li><li>
To maintain a professional work environment and businesslike appearance.</li><li>
To maintain a cash drawer within the credit union&rsquo;s long and short standards.</li><li>
Documentation accuracy.</li></ul>
Requirements:
<p>
EDUCATION: A high school education or GED.</p><p>
EXPERIENCE: Up to six months of similar or related experience.</p><p>
SKILLS:<br>
Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information which may require some discussion.</p><p>
OTHER SKILLS, ABILITIES, AND PERSONAL CHARACTERISTICS:<br>
Ten key calculator and computer keyboard skills. Accurate with numbers and names. Ability to communicate effectively.</p><p>
COMPUTER SKILLS: Basic computer skills.</p><p>
MATHEMATICAL SKILLS: Simple math and cash counting.</p><p>
PHYSICAL DEMANDS:<br>
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.</p><p>
While performing the duties of this job, the associate is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl; and talk or hear. The associate must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.</p><p>
WORK ENVIRONMENT:<br>
The work environment characteristics described here are representative of those an associate encounters while performing functions of this job. The noise level in the work environment ranges from quiet, to moderately noisy, where automated equipment is in operation. It is a non-smoking environment.</p><p><b>
DISCLAIMER</b></p><p>
The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p></div>

Branch MSR

RiverLand Federal Credit Union

<p></p><div><p>Riverland Federal Credit Union is seeking a <b>Full-time </b><b>Floating Teller / MSR</b> to join our Member Services team. The ideal candidate will have exemplary organizational, problem-solving, communication, and customer service skills. Our standard service hours are Monday- Friday from 9:00 am to 4:00 pm. This position works up to 38 hours per week, however, the actual hours worked will vary based on business needs.</p><p>
The Floating Teller / MSR will assist members and potential members with their credit union needs; explains services, sets up new accounts, responds to problems, and directs members to the appropriate people. Assist members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Will be required to travel to a designated group of branches to work as staffing and scheduling needs dictate.</p><div></div><div><b><br>
Essential Functions and Responsibilities:</b></div><ul><li>
Receives and processes member financial transactions by posting transactions to member's accounts, including deposits, withdrawals and loan payments; transfers amounts from member accounts as directed; sell money orders, and stamps to members; maintain member records</li><li>
Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to the next level supervisor along with their recommendations for a resolution.</li><li>
Welcomes members and provides routine information concerning services and directs member to appropriate department for specific information and service. Cross-sells credit union services. Travels within a designated demographic area to work at other branches.</li><li>
Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including Member Identification Program for new members, accurate completion of new account activity profile, identifying high risk accounts at account opening, and reporting suspicious accounts to supervisor. Accurate completion of CTR, Monetary Instrument (Money Order) log, and reporting of suspicious activities to supervisor.</li><li>
Required to complete annual in-services to include critically identified areas: BSA, Compliance, Security and Workplace Conduct.</li><li>
Performs a variety of miscellaneous tasks including typing, filing, computer input and answering the telephone.</li><li>
Follows Credit Union&rsquo;s policies and procedures at all times and all other duties as assigned.</li></ul><p></p><div><b><br>
Education and Experience:</b></div><ul><li>
Minimum 1 month &ndash; 1 year of similar or related experience.</li><li>
High school education or GED</li><li>
Previous experience in a credit union is a plus.</li></ul><div><b>
Other:</b></div><ul><li>
Must be legally authorized to work in the US.</li><li>
Must be willing to submit to and pass a criminal background check.</li><li>
Must be willing to submit to and pass a credit check.</li><li>
Must be bondable.</li></ul><div></div><div><br>
Due to the high volume of resumes received, a personal response regarding your application status is not available. Candidates will be contacted, only if we are interested in an interview.</div><div><b>
Riverland is an Equal Employment Opportunity Employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, age, or disability. We assure you that your opportunity for employment with this Credit Union depends solely on your qualifications.</b></div></div><div></div>

Floating Teller / MSR

Raiz Federal Credit Union

<div><p><b>Our Company
</b></p><p>At Raiz FCU, we share a passion for knowledge and the pursuit of growth. Grounded in our El Paso heritage as previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you. At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and lead the way with passion.
</p><p><b>Job Overview</b></p><p>
This position reports to branch management and is responsible for handling member interaction and transactions at the branch. Provides guidance and answers questions related to credit unions and all other related services. Knowledgeable technology-driven expert who is educated about all services provided. Attends required training and demonstrates a willingness to continue learning. Supports cross-selling efforts and solves problems within the first interaction by providing world-class member service. Requires someone who is enthusiastic about educating members on our products and services and creating a positive member experience. You will provide guidance in resolving complex and/or escalated issues while maintaining a professional demeanor.</p><p>
You will be an empowering mentor who is a:</p><ul><li>
A trusted expert</li><li>
A natural communicator</li><li>
A champion for our members and the community</li><li>
A guide through the moments that matter the most to our members</li></ul><p><b>
Position Details:</b>
</p><p>Non-Exempt (Hourly)</p><p>
Hours: Monday through Friday, occasional Saturdays</p><p><b>
Pay Details:</b></p><p>
$17.34-$26.01</p><p>
</p><p></p><p><b>Skills and Experience</b></p><ul><li>
Education - High school degree or equivalent, college hours preferred.</li><li>
A minimum of two years credit union and/or banking experience</li><li>
Sales experience such as insurance sales, financial advising, lending, and selling capacity of products and services preferred
</li><li>Demonstrated leadership and interpersonal abilities</li><li>
Understanding of financial industry concepts, related laws, and regulations</li><li>
Must have good communication and interpersonal skills</li><li>
Critical thinking and problem-solving skills</li><li>
Detail-oriented, and ability to multi-task</li><li>
Proficient in Microsoft Office and web-based applications</li></ul><p><b>
Role Description and Essential Duties
</b></p><ul><li>Demonstrates a robust understanding of the principles and practices of effectively marketing financial products and services.
</li><li>Maintains appropriate levels of confidentiality by exercising sensitivity towards the nature of issues associated with member information.</li><li>
Initiate and lead conversations to identify and assess member needs.</li><li>
Demonstrate the ability to give sound advice considering our members&rsquo; best interests and assist members with any questions and help them understand complex or intimidating topics.
</li><li>Experience in member service operations, including a comprehensive understanding of member needs, in order to exceed their financial goals.</li><li>
Expert in setting up, servicing, unlocking and troubleshooting for Online/Mobile banking issues and Personal Audio Teller.
</li><li>Establish new membership, maintenance accounts, open Checking Accounts, IRAs, Business Accounts, Certificate of Deposit, and Special Accounts (Fiduciary, Organizational, Representative Payee, Estate, Guardianship, and Revocable Living Trust).
</li><li>Accountable for proactively retaining accounts and ensuring the effective closure of all accounts as needed.
</li><li>Responsible for handling member interaction and transactions at the branch such as but not limited to large deposits, cash advances, wires, and saving bonds.</li><li>
Process incoming mail and return mail.</li><li>
Process corporate checks, on-us checks, temporary checks, line-of-credit advances, account transfers, payoffs, and all negotiable instruments.
</li><li>Fulfills member service requests and conducts thorough research to promptly resolve any discrepancies.
</li><li>Collaborates with the consumer loan department in taking application and facilitating loan closings.
</li><li>Process loan maintenance, due date changes, release of liens, vehicle shipments letters, CPI (Insurtrak), and replacing of collateral.</li><li>
Proactively cross-sell and maintenance GAP, DPW, Warranties, and Credit Life/Credit Disability.</li><li>
Must have excellent interpersonal and communication skills, including the ability to positively interact with team, management, vendors, and members; proficiency in effective verbal and written communication.</li><li>
Ability to multi-task, effectively organize, plan, and manage time while applying critical thinking and problem-solving skills.</li><li>
Knowledge of functions relating to cash and ATM operations and assist in placing travel notes, disputes, fraud cases and general account maintenance. Will issue, activate debit cards as well as assist in training member to use ATMs and ITM.</li><li>
Be able to resolve complex situations and diffuse escalated interactions. Responsible to interact with members via audio and video.
</li><li>Assists in auditing signature cards.
</li><li>Review and process required form for power-of-attorney, while also offering notary services.</li><li>
Attends required training and demonstrates a willingness to keep learning.
</li><li>Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training</li><li>
Assists with other duties as assigned or identified.</li></ul></div>

MSR - Branch

MCT Credit Union

<p></p><div><div><b>Position Title:</b> Member Service Representative/Lobby<b> </b><b>Department:</b> Branch</div><div><b>
Classification:</b><b> </b>Non-Exempt<b> </b><b>Approved By:</b> CEO</div><div></div><div><b><br>
REPORTING RELATIONSHIPS</b></div><div></div><div><b><br>
Position Reports To:</b><b> </b>Branch Manager</div><div><b>
Positions Supervised:</b><b> </b>None<br>
</div><div></div><div><b>POSITION PURPOSE</b></div><div></div><div><br>
Responsible for providing a variety of paying and receiving functions for members in person, via phone, and through the mail, including processing deposits, withdrawals, loan payments, cashiers' checks, money orders and cash advances. Balances each day's transactions and verifies cash totals. Performs a broad variety of member services functions such as opening and closing accounts, renewing certificates, and assisting members with their accounts. Answers members questions regarding Credit Union services provided and performs a variety of account maintenance duties. Actively cross-sells Credit Union services. Performs specific assigned side-jobs including various clerical and receptionist functions and assists other Service Representatives with duties as required. Serves members promptly and professionally.</div><div></div><div><b><br>
NATURE AND SCOPE</b></div><div></div><div><br>
This position requires excellent public relations skills and an understanding of Service Representative functions and procedures. Timeliness, efficiency, and accuracy as well as professionalism are vital to the successful execution of this position. This is an entry level position.</div><div></div><div><b><br>
ESSENTIAL FUNCTIONS AND BASIC DUTIES</b></div><div></div><div><br>
1.<b> Assumes responsibility for the efficient, effective, and accurate performance of teller functions.</b></div><div></div><div><br>
a. Represents the Credit Union in a courteous and professional manner.</div><div></div><div><br>
b. Receives share deposits and loan payments.</div><div></div><div><br>
c. Processes cash advances, travelers' checks, cashiers' checks, money orders, and bank to bank wires.</div><div></div><div><br>
d. Disburses cash or check share withdrawals.</div><div></div><div><br>
e. Processes transfers.</div><div></div><div><br>
f. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.</div><div></div><div><br>
g. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.</div><div></div><div><br>
h. Complies with Bank Secrecy Act responsibilities.</div><div></div><div><br>
2.<b> Assumes responsibility for the effective and professional performance of member service functions.</b></div><div></div><div><br>
a. Presents and explains Credit Union services and products to members and assists in meeting their financial needs. Opens and closes accounts. Orders checks for members' accounts. Completes payroll deduction and authorization forms.</div><div></div><div><br>
b. Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party. Resolves member bookkeeping and checking account problems. Takes stop payment orders.</div><div></div><div><br>
c. Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.</div><div></div><div><br>
d. Performs file maintenance and account changes as needed.</div><div></div><div><br>
e. Keeps members informed of Credit Union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.</div><div></div><div><br>
f. Maintains and protects the Credit Union's professional reputation. Maintains privacy of member account information.</div><div></div><div><br>
g. Actively cross-sells Credit Union products and services.</div><div><br>
</div><div>3.<b> Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.</b></div><div></div><div><br>
a. Assists area personnel as required.</div><div></div><div><br>
b. Keeps supervisor informed of area activities and of any significant problems or concerns.</div><div></div><div><br>
c. Completes required reports and records accurately and promptly.</div><div></div><div><br>
d. Attends meetings as required.</div><div></div><div><br>
4.<b> Assumes responsibility for related duties as required or assigned.</b></div><div></div><div><br>
 a. Demonstrates thorough knowledge and understanding of the &ldquo;Thank God It&rsquo;s Monday&rdquo; philosophy through positive behavior.</div><div></div><div><br>
b. Performs drive-up service and night drop functions as assigned.</div><div></div><div><br>
c. Keeps the work area clean, well maintained, and secure.</div><div></div><div><br>
d. Performs related clerical duties as required.</div><div></div><div><b><br>
PERFORMANCE MEASUREMENTS</b></div><div></div><div><br>
1. Teller and Member Service Representative functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.</div><div></div><div><br>
2. Monies are balanced, and any discrepancies promptly resolved.</div><div></div><div><br>
3. Good business relations exist with members. Members' problems or questions are courteously and promptly resolved.</div><div></div><div><br>
4. Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Service Representatives and staff as needed. Supervisors are appropriately informed of area activities.</div><div></div><div><br>
5. Required reports and records are accurate, complete, and timely.</div><div></div><div><br>
6. The Credit Union's professional reputation is maintained and conveyed.</div><div></div><div><b><br>
QUALIFICATIONS</b></div><div></div><div><b><br>
Education/Certification:</b><b> </b>High school graduate or equivalent.</div><div><br>
</div><div><b>Required Knowledge:</b><b> </b>Knowledge of Teller and Member Service Representative operations and procedures.</div><div>
 Basic understanding of Credit Union operations.</div><div><br>
</div><div><b>Experience Required:</b><b> </b>One year to three years of similar or related experience.</div><div><br>
</div><div><b>Skills/Abilities: </b>Good communication skills.</div><div>
 Professional appearance, dress and attitude.</div><div>
 Good math skills.</div><div>
 Ability to operate related computer applications and other business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.</div><div>
 Good typing skills.</div><div></div><div><b><br>
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div></div><div><b><br>
Talking:</b><b> </b>Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.</div><div></div><div><b><br>
Average Hearing:</b><b> </b>Able to hear average or normal conversations and receive ordinary information.</div><div></div><div><b><br>
Finger Dexterity:</b><b> </b>Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.</div><div></div><div><b><br>
Repetitive Motion:</b><b> </b>Movements frequently and regularly required using the wrists, hands, and/or fingers.</div><div></div><div><b><br>
Average Visual Abilities:</b><b> </b>Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.</div><div></div><div><b><br>
STANDING: </b>For prolonged periods of time on busy lobby days. On a regular basis, stands about 80% of working time.</div><div></div><div><b><br>
Physical Strength:</b><b> </b>Exerts up to 50 lbs of force occasionally.</div><div></div><div><b><br>
WORKING CONDITIONS</b></div><div></div><div><b><br>
None: </b>No hazardous or significantly unpleasant conditions.</div><div></div><div><b><br>
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION</b></div><div></div><div><b><br>
Reasoning Ability: </b>Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.</div><div></div><div><b><br>
Mathematics Ability:</b> Ability to perform basic math skills and to use decimals to compute ratios and percents, and to draw and interpret graphs.</div><div></div><div><b><br>
Language Ability: </b>Ability to use passive vocabulary of 5-6,000 words; to read at a slow rate; define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.</div><div>
 Ability to write complex sentences, using proper punctuation, and use adjectives and adverbs.</div><div>
 Ability to communicate in complex sentences; using normal word order with present and past tenses; using a good vocabulary.</div><div></div><div><b><br>
INTENT AND FUNCTION OF JOB DESCRIPTIONS</b></div><div></div><div><i><br>
Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well constructed job descriptions are an integral part of any effective compensation system.</i></div><div></div><div><i><br>
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.</i></div><div></div><div><i><br>
In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodation will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.</i></div><div></div><div><i><br>
Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.</i></div></div><p></p>

MSR Lobby

Northrop Grumman Federal Credit Union

<div><div><div><div><div><div><div><div><div>Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams&mdash;and it all starts with our employees.<p>
Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Come Join Our Team!</p><p><b>
Summary of Primary Functions</b></p><p>
Under supervision will be responsible for the promotion of credit union products and services to members either on the telephone or in person. Provides counsel to new and existing members in regards to the various credit union services with an emphasis on all current promotions. Performs assigned member transactions as required. Depending on location and branch volume, may be required to support other departments as needed up to 75% of the time, including but not limited to inbound and outbound member service phone calls.</p><p><b>
Requirements</b></p><p>
High school graduate or equivalent. This position requires qualified candidates to have a minimum of 2 years of previous member service experience, preferably with a CU/bank, and the ability to resolve routine member inquiries. The MSR I/II will be responsible for performing assigned tasks associated with the processing of member transactions as required. These transactions include, but are not limited to, receiving and disbursing funds in accordance with all credit union policies and procedures, processing mail transactions, and processing authorized account changes. A successful candidate will also have experience in processing lending transactions and new account openings.</p><p>
Successful candidates will have a successful record of accomplishment of working within established guidelines, managing multiple tasks, and consistently attending to defined priorities within each business day.</p><p>
Compensation and Job Title is commensurate with experience and may fall under the following pay ranges:</p><p>
MSR I - $23.07/hr to $25.00/hr</p><p>
MSR II - $25.87/hr to $27.00/hr</p><p>
Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.</p><p><b>
We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn.</b></p><p>
NGFCU is an Equal Opportunity Employer</p><p><b>
Management reserves the right to change this position summary at any time according to business needs.</b></p></div></div></div></div></div></div></div></div><br>
Monday through Friday 8:00 am to 4:00 pm</div>

Member Service Representative I or II ( On-site)

VALLEY COMMUNITIES CREDIT UNION

<div><p><b>Building lifelong relationships, one member at a time!</b> Valley Communities Credit Union has been serving members for over 90 years. With our rich history, starting out in 1935, we served the employees of the Mosinee Paper Mill with a tiny office in their punch house. Growing continually over the years, we currently serve over 16,000 members in five different Central Wisconsin communities.<br>
As an MSR I, your primary responsibilities are to ensure a positive member experience by:</p><ul><li>
Serving as Member Service Representative I (MSR)</li><li>
Demonstrate efficiency with financial transactions for checking, savings, and borrowing members: receives funds, posts transactions and pays out funds as requested. Verbally confirm intended transactions with members to assure needs are met and minimize redoing.</li><li>
Identifying and finding solutions to improve members&rsquo; financial future</li><li>
Supporting other staff within the branch</li><li>
Responsible for establishing and maintaining effective, professional business relations with members by performing a wide variety of customer service and clerical tasks related to MSR I duties</li></ul><p>
This is an excellent role for a person with experience in our industry, or an industry with a strong emphasis on member service. We are a highly member-focused credit union. The ideal candidate will have the ability to build relationships and rapport with members and staff.<br>
Consistent with our rich history, we will continue to identify and place talented people into roles that best fit their background and areas of strength. Valley Communities Credit Union is an Equal Employment Opportunity.</p></div>

Member Service Representative I

Search 33+ Msr jobs near you this March. New roles added regularly across leading industries. Apply today.