3838 National Customer Care Representative I jobs near me

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

The post holder will be responsible for working in an identified adult community mental health service, with the flexibility of working across pathways, dependent on skill and service need. They will be responsible for key working of an identified caseload.

The post holder will be responsible for undertaking clinical assessments, in accordance with the clinical service, to establish the person’s needs, goals, risks and strengths in order to generate a formulation based care plan agreed with all involved. They will be responsible for delivering nursing interventions, in accordance with an agreed care plan, to an identified group of people experiencing mental health related difficulties.

The post holder will also be expected to be available for consultation, support and clinical supervision to other health professionals working within the Community Mental Health Service and other areas of the Trust where identified as appropriate.

• Take responsibility for the management of a complex caseload, which includes, specialist assessment (within service specification), care planning in conjunction with service user and carer, evaluation of individual treatment plans – including the 5 P’s risk assessment.
• Responsible for participating in the setting of quality standards, including the auditing, monitoring and reviewing of practice in line with current clinical guidance practice and policy.
• A dmi ni s t er m e di cati o n, comp l y i ng w i t h r e l e v a n t t r ust proced u r es and NMC Guidance.
• Assess patient's individual care needs, develop, implement and evaluate episodes of care.
• Deliver a range of interventions in accordance with the agreed plan of care and Pathway guidance including; pharmacological and psychologically informed interventions.
• Complete and contribute, where appropriate to robust risk assessments and risk management plans. Deliver and promote positive risk taking, where appropriate, to improve quality of life and maximise occupational performance/independence.
• M a i nta i n an e ff ecti v e r e p or t i ng s y s t em by o b ser v i ng a n d r e p or t i ng v erba ll y a n d i n w r i t i ng on p a t i e n t co n d i t i o n s.
• Utilise agreed outcome measures to review the effectiveness of interventions, as part of the care planning and evaluation process.
• Participate in the development of the service to ensure clinical governance processes are actively implemented at team level.

Come and work with us at our award-winning NHS Trust, leading the way for trying new and better ways of working to help improve life for our local communities.

We have around 9,000 staff who provide physical and mental healthcare, support for people with learning disabilities, and adult social care across Staffordshire, Stoke-on-Trent, Shropshire, and Telford & Wrekin. We also run regional and national services, including help for new parents (perinatal care), eating disorders, forensic services, sexual health, and support for people in prison with mental health, drug, or alcohol problems.

We offer great career development for both clinical and non-clinical roles, with ongoing training and support to help you learn and grow.

We are ‘United in our Uniqueness’ and committed to creating a workplace where everyone feels welcome and can be themselves, no matter their background or identity. We want our staff to feel supported and valued, and we aim to build a team that reflects the communities we serve. Together, we can make sure every voice is heard, and every difference is respected.

Please note, we may close this vacancy early if we receive a high volume of applications

Please note: If you use Artificial Intelligence (AI) as part of your application, we encourage you to review the Trust's guidance on the use of AI within the recruitment process. Further information can be found on Join Us :: Midlands Partnership University NHS Foundation Trust or www.mpft.nhs.uk/joinus

See attached job description and personal specification for fuller details

• Assist in ensuring that the aims and objectives of the ward/department (as set by the responsible nurse) are fulfilled and to identify factors which may inhibit these from being achieved.
• The post holder will be required to work within the NMC Code of Practice and professional guidelines.
• Maintain an up-to-date level of professional competence within the specific environment.
• Assist in the implementation of evidence-based nursing practice and participate in research and other projects as required.