network engineer

Real Secure IT

Job Title: Network Engineer (Mid&ndash;Senior Level)LocationUnited Arab EmiratesAbout Real Secure Infrastructure LLCReal Secure is a UAE-based IT services company specializing in Managed IT Services, Cybersecurity, IT Infrastructure, and IT Projects. We support organizations with secure, reliable, and scalable technology environments, focusing on service quality, operational efficiency, and long-term client partnerships.Position OverviewWe are seeking a Network Engineer with a minimum of 4 years of relevant experience in designing, implementing, and managing network infrastructure.This role is primarily focused on network engineering and infrastructure ownership, while also contributing to L1/L2 technical support across client environments within a managed services model. The selected candidate will be responsible for ensuring network performance, security, and reliability, handling escalations, and supporting day-to-day technical operations.The role requires end-to-end ownership of network environments, including configuration, performance optimization, security, and incident resolution.The ideal candidate must demonstrate proven hands-on expertise, supported by valid, verifiable, and industry-recognized vendor certifications. Certification credentials may be verified during the hiring process.A valid UAE driving license is mandatory. Candidates outside the UAE must demonstrate the ability to obtain one upon joining.Key ResponsibilitiesNetwork Engineering and Infrastructure<ul><li>Design, implement, and manage LAN, WAN, and VPN environments across multiple clients</li><li>Configure and maintain routers, switches, wireless networks, and firewalls</li><li>Implement VLANs, routing, segmentation, and high-availability configurations</li></ul>Firewall and Security<ul><li>Configure and manage next-generation firewalls (Fortinet preferred or equivalent)</li><li>Implement site-to-site and remote access VPNs</li><li>Define and maintain security policies, NAT rules, and traffic inspection</li><li>Perform periodic firewall audits and security hardening</li></ul>Troubleshooting and Escalation<ul><li>Diagnose and resolve complex network and infrastructure issues across multi-site environments</li><li>Perform root cause analysis and implement permanent solutions</li><li>Handle escalations involving routing, firewall behavior, ISP connectivity, and system integration</li></ul>Technical Support (L1/L2 &ndash; Managed Services Context)<ul><li>Provide first- and second-level technical support across client environments, covering systems, networks, and end-user issues</li><li>Handle service tickets and technical requests in line with agreed SLAs</li><li>Support system administration tasks such as user management, endpoint troubleshooting, and basic server or cloud operations</li><li>Maintain ownership of incidents through to resolution and proper escalation where required</li></ul>Client Engagement and Documentation<ul><li>Support network-related projects, deployments, and migrations</li><li>Conduct onsite visits for implementation and troubleshooting</li><li>Maintain accurate documentation, including network diagrams and configurations</li></ul>Mandatory RequirementsExperience<ul><li>Minimum 4 years of hands-on experience in network engineering and technical support</li><li>Proven experience managing enterprise network infrastructure beyond basic end-user support</li><li>Experience supporting multi-site or multi-client environments is highly preferred</li></ul>Certifications<ul><li>Cisco Certified Network Associate (minimum)</li><li>Cisco Certified Network Professional is highly preferred</li><li>Hands-on experience with Fortinet or equivalent next-generation firewalls is required</li><li>Fortinet NSE 4 or higher is a strong advantage</li></ul>Technical Competencies<ul><li>Strong understanding of TCP/IP, DNS, DHCP.</li><li>Experience with VLANs, NAT, and network segmentation</li><li>Knowledge of routing protocols such as OSPF and BGP</li><li>Hands-on experience with enterprise firewalls and Cisco networking devices</li><li>Solid understanding of VPN technologies and network security principles</li></ul>Communication<ul><li>Strong English communication skills, both written and verbal</li><li>Ability to communicate effectively with clients and produce clear technical documentation</li></ul>Driving Requirement<ul><li>Valid UAE driving license is mandatory</li><li>Candidates outside UAE must demonstrate eligibility to obtain one upon joining</li></ul>Preferred Qualifications<ul><li>Experience working in an MSP or multi-client environment</li><li>Exposure to cloud platforms such as Microsoft Azure or AWS</li><li>Broad understanding of IT infrastructure, including systems and endpoint environments</li><li>Awareness of cybersecurity best practices</li></ul>Role PositioningThis position is designed for a network-focused engineer who can take ownership of infrastructure environments while contributing to managed services operations. The role combines network engineering expertise with practical technical support responsibilities, ensuring stable, secure, and well-managed client environments.Ideal Candidate Profile<ul><li>Strong analytical and troubleshooting capabilities</li><li>Comfortable working across multiple client environments</li><li>Able to balance engineering responsibilities with operational support</li><li>Takes ownership and ensures issues are fully resolved</li></ul>If you are a technically strong and proactive professional who thrives in a dynamic managed services environment, we invite you to apply and be part of a team delivering high-quality IT infrastructure and network solutions.Job Type: Full-timePay: AED3,500.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Do you hold valid Cisco Certified Network Associate / Cisco Certified Network Professional and/or Fortinet NSE 4 (or higher) certifications? If yes, please specify certification type(s) and provide a verification link or code (e.g., Cisco verification or Credly badge).</li><li>This role offers a salary range of (3,500 - 5,000 AED) depending on experience and qualifications. Do you confirm your expectation falls within this range?</li></ul>Experience:<ul><li>hands-on: 4 years (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Required)</li></ul>Work Location: In person

Network Engineer (Mid–Senior Level)

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers &lsquo;Fly Better&rsquo;. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the world&rsquo;s largest international airline and become a vital part of our cutting-edge information and technology team as Senior Technical Engineer - Campus Networking.
Join our Digital Platforms and Employee Experience team as Senior Technical Engineer, driving cutting edge Network and Telecom practices at a group level. In this pivotal role, you will be instrumental in designing, implementing, and optimizing our Network and Telecom strategies to enhance efficiency, scalability, and reliability across our technology landscape, globally. Your expertise will help us streamline operations, reduce time-to-market, enhance performance and resiliency and continuously improve our technology and processes. If you are passionate about leveraging the latest Network and Telecom technologies and practices to drive innovation and excellence, we invite you to apply to play a crucial role in shaping the future of our technology initiatives at Emirates Group.
As a Senior Technical Engineer - Campus Networking , you will design, develop, and deliver robust, high-quality IT data solutions that align with business needs and corporate standards. The role will serve as a technical expert and consultant within the technology area, providing guidance to Emirates Group IT (EGIT) teams and ensuring the successful delivery of assigned work packages. By bridging the gap between business requirements and technical implementation, the role will drive innovation, foster high-performing technical teams, and support the adoption of new technologies. This position is critical to ensuring that developed solutions meet service-level expectations in terms of availability, capacity, performance, security, and reliability while adhering to enterprise development standards and methodologies.
In this role you will:
<ul><li>Provide expert technical consultancy and guidance to EGIT dealing within the technology area and act as lead technical member in the project team delivering the work packages assigned. Foster the development of high-performing technical teams to meet strategic architectural objectives
</li><li>Develop IT Solutions that meet customer requirements. Ensure that the design is robust, appropriate and of high quality and conforming to corporate standards and in line with the technical strategy.
</li><li>Ensure that the developed architecture/solution meets the service level requirements in terms of expected availability, capacity, continuity, security, performance and reliability.
</li><li>Develop solution architectures for assigned projects with the established EA standards and support the development of technology advancements and adaptation of new technologies.
</li><li>Collaborate with other IT Technology teams to implement ongoing monitoring of the relevant technology to ensure level 1 &amp; 2 incidents are configured within EMS.
</li><li>Guide Project Manager/Technology team managers for solution definition, technical design and development of in-house developed solutions. These are to be delivered as per agreed costs and timescales to meet signed-off functional, technical and process requirements.
</li><li>Ensure that assigned incidents are resolved within the agreed service levels and problems are defined and analysed in line with the Problem Management Process. Ensure that solutions to problems meet the architectural and security standards within the technology area and that impact on the business is minimised. Own and manage changes within the technology area.
</li><li>Publish and maintain high-quality documentation and data catalogue for the technology area. Working within the standard templates and documentation guidelines which includes detailed design, configuration details, support procedures, operations manuals and deployments architecture to ensure data accuracy, accessibility, and governance across systems.
</li><li>Manage the End-of-life replacement of equipment and/or software within the technology area to ensure conformance to technical standards and support the technology initiatives and directions.
</li><li>Ensure the process and enhancement specifications are translated into effective programs with error-free code using the enterprise development tools, methods and languages.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements: (Campus Networking)
<ul><li>Degree or Honours (12+3) or equivalent Degree in Information Technology or equivalent with CCIE, CCNP Enterprise or equivalent expert-level certification in Network Technology.
</li><li>5+ Years of Networking experience within Cisco enterprise networking, particularly campus LAN environments.
</li><li>Knowledge of ITIL Framework, and Public &amp; Private Cloud platforms.
</li><li>Skilled in Layer 2 &amp; 3 Networking across Wired and Wireless Networks, Incl. MAN/WAN/LAN, Routing &amp; Switching, BGP, Azure &amp; AWS, SDWAN, SDN and load balancers.
</li><li>Hands-on experience with enterprise routing protocols, including OSPF and BGP, and their use in campus and hybrid environments.
</li><li>Demonstrated experience with high-availability and resiliency designs, including HSRP/VRRP, ECMP, LACP, MLAG/vPC, and fast convergence techniques.
</li><li>Strong experience with enterprise wireless networking, including design, deployment, optimization, and troubleshooting of high-density environments.
</li><li>Solid understanding of RF fundamentals, including site surveys, channel planning, power tuning, roaming optimization, and interference mitigation.
</li><li>Experience using Terraform, Python, Ansible, API&rsquo;s, Git or similar tools to automate infrastructure-as-code alongside CI/CD workflows.
</li><li>Proven ability to design and operate large-scale, highly available campus network architectures (core, distribution, access)
</li><li>Experience implementing network segmentation and security controls such as 802.1X, NAC, and ACLs.
</li><li>Hands‑on experience with 802.1X authentication, Network Access Control (NAC), and integration with enterprise identity systems (e.g., AD, Azure AD, RADIUS, PKI).
</li><li>Experience with network monitoring, observability, and troubleshooting tools, including SNMP, NetFlow/IPFIX, telemetry, syslog, and packet capture.
</li><li>Ability to produce and maintain technical documentation, including HLDs, LLDs, standards, diagrams, and operational runbooks while working ing complex enterprise environments, collaborating across infrastructure, security, cloud, and application teams.
</li></ul>Leadership Role : No
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Senior Technical Engineer

Alexander Ash Consulting

<div>
 
 Alexander Ash are looking for a
 
 Lead Network Architect
 
 to define and drive the end-to-end network architecture for a large, complex, multi-country organisation. This is a high-impact leadership role focused on building a
 
 resilient, secure, and scalable network foundation
 
 that enables business growth and transformation.
 
 
 
 
 
 
 The Role
 
 
 
 As the design authority for network architecture, you will set the vision, standards, and governance across all environments - ensuring consistency, performance, and security by design.
 
 
 You&rsquo;ll translate business strategy into future-ready architectural blueprints, while tackling legacy complexity and enabling long-term transformation.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Own and evolve the end-to-end network architecture across global operations
 </li>
 <li>
 Define and maintain the target-state architecture aligned to business and technology strategy
 </li>
 <li>
 Act as the architecture design authority across all initiatives and partners
 </li>
 <li>
 Drive high availability, resilience, and performance by design
 </li>
 <li>
 Establish standardised architecture blueprints across:
 </li>
 <li>
 Retail, corporate, and distribution environments
 </li>
 <li>
 WAN / SD-WAN and internet edge
 </li>
 <li>
 LAN, segmentation, and Wi-Fi
 </li>
 <li>
 Cloud and hybrid connectivity
 </li>
 <li>
 Embed security-by-design (Zero Trust, segmentation, secure access)
 </li>
 <li>
 Define and enforce architecture governance, standards, and guardrails
 </li>
 <li>
 Lead network observability, telemetry, and performance KPIs
 </li>
 <li>
 Enable Network-as-Code and automation governance
 </li>
 <li>
 Oversee vendors and strategic partners, ensuring architectural alignment
 </li>
 <li>
 Translate operational insights into continuous architectural improvements
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 10+ years in networking, with strong architecture leadership experience
 </li>
 <li>
 Proven experience in large, distributed, multi-country environments
 </li>
 <li>
 Deep expertise across:
 </li>
 <li>
 Cisco (Meraki, Catalyst, SD-WAN)
 </li>
 <li>
 Network Access Control (ISE)
 </li>
 <li>
 Firewalls (Fortinet / Cisco)
 </li>
 <li>
 SASE / SSE architectures
 </li>
 <li>
 LAN / WAN / Wi-Fi design &amp; segmentation
 </li>
 <li>
 Strong experience with cloud &amp; hybrid networking (Azure/AWS preferred)
 </li>
 <li>
 Solid understanding of Zero Trust and secure network design principles
 </li>
 <li>
 Experience with architecture governance frameworks (ARB / TDA)
 </li>
 <li>
 Exposure to Terraform / network automation models
 </li>
 <li>
 Ability to influence senior stakeholders and align cross-functional teams
 </li>
 <li>
 Strong focus on business outcomes: scalability, stability, and user experience
 </li>
 </ul>
 
 
 
 
 
 Why This Role?
 
 
 <ul>
 <li>
 Own the network architecture vision at scale
 </li>
 <li>
 Drive enterprise-wide transformation and modernisation
 </li>
 <li>
 Work across retail, logistics, corporate, and cloud ecosystems
 </li>
 <li>
 Shape a secure, future-ready digital backbone
 </li>
 </ul>
 
 
 
 
 If interested in this role, please reach out to anushree.singh@alexanderash.com
 
</div>

Lead Network Architect

Emirates Office Systems and Supplies

EOSS is looking for candidates residing in UAE for the position of Electrical engineer. Knowledge about ELV system. Required minimum 2 year experience in Networking. Must join immediately&middot; Kindly send your CVs on info@eoss.ae- Please visit us at our website www.eoss.aeJob Type: Full-timePay: From AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Electrical Engineer

TELXPERT TECHNOLOGIES LLC

Sales Engineer &ndash; TelecomKey Responsibilities:<ul><li>Lead and supervise telecom engineering design activities across projects.</li><li>Review and approve design deliverables, calculations, and drawings for all telecom systems (voice, data, fiber optics, structured cabling, DAS, Wi-Fi, CCTV, and access control).</li><li>Provide technical guidance to the telecom engineering team and coordinate with multidisciplinary teams.</li><li>Participate in design reviews, site surveys, and vendor evaluations.</li><li>Mentor and support junior engineers to ensure quality and timely delivery of telecom design deliverables.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s Degree in Telecommunications, Electronics, or Electrical Engineering.</li><li>2&ndash;5 years of telecom engineering design experience in Telecom/IT/Networking/Electrical.</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per monthWork Location: In person

Sales Manager

KWS MIDDLE EAST

Job OverviewWe are seeking a skilled and motivated System Development &amp; IT Specialist to join our team. The ideal candidate will have strong programming knowledge, hands-on networking experience, and the ability to manage and optimize system performanceKey Responsibilities<ul><li>Develop, test, and maintain applications using Python and C++</li><li>Design, implement, and manage network infrastructure</li><li>Monitor system performance and troubleshoot issues</li><li>Ensure system security, backups, and data integrity</li><li>Collaborate with cross-functional teams to support technical operations</li><li>Provide technical support and resolve IT-related issues</li><li>Maintain documentation for systems, processes, and configurations</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or related field</li><li>1&ndash;3 years of relevant experience in system development or IT</li><li>Strong knowledge of Python and C++</li><li>Solid understanding of networking concepts (TCP/IP, routing, switching)</li><li>Familiarity with operating systems (Linux/Windows)</li><li>Problem-solving mindset and attention to detail</li><li>Good communication and teamwork skills</li></ul>Preferred Skills (Plus Point)<ul><li>Experience with cloud platforms (AWS, Azure, or GCP)</li><li>Knowledge of cybersecurity best practices</li><li>Experience with databases and scripting</li><li>Certifications in networking or system administration</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Growth and learning opportunities</li><li>Collaborative and professional work environment</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthWork Location: In person

Software Developer

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.<h4 class="jobSectionHeader">
What You'll Be Doing
</h4>Chalhoub Group is the leading luxury retail and fashion group in the Middle East and beyond, operating 800+ stores, warehouses and corporate offices across multiple countries.
We run a large hybrid IT estate across on-prem (warehouses/offices/edge sites) and Cloud (Microsoft Azure &amp; AWS), supported by a managed services partner. We are also transforming our operating model toward software-driven IT operations, leveraging GitLab, Terraform, Datadog and FreshService ITSM to automate the full lifecycle of IT services.
We are seeking a high-impact Senior Manager - Infrastructure &amp; Networks Operations to lead and enhance Chalhoub&rsquo;s RUN operations across our distributed retail, warehouse and office footprint, and our hybrid cloud platforms.
This role is accountable for the availability, performance, security and operational stability of critical infrastructure and network services.
<ul><li>Lead day to day operations through a managed services partner, ensuring delivery of agreed outcomes via robust vendor governance, clear roles and accountability, tight SLAs, and a programme of continuous improvement.</li></ul>
We are looking for a leader who remains deeply technical, able to dive into incidents, challenge technical root causes and drive permanent fixes, while building a strong team spirit and operational discipline across Chalhoub and Partners
In their endeavour to excellence, the fundamental values all our employees must possess are Commitment, Integrity, Empathy and Flexibility
<h4 class="jobSectionHeader">What You&rsquo;ll Need To Succeed
</h4><h6 class="jobSectionHeader">1) Operational Leadership &amp; Service Ownership</h6><ul><li>Own day-to-day RUN operations for Infrastructure &amp; Networks services across stores, warehouses, offices and hybrid cloud environments.</li><li>Ensure service delivery meets business expectations for availability, performance, stability and user experience, especially for retail-critical services.</li><li>Establish a culture of operational excellence: clear ownership, strong incident discipline, and continuous improvement.</li><li>Act as senior escalation point for complex incidents, high-severity problems, and operational risks.</li></ul><h6 class="jobSectionHeader">
2) Managed Service Leadership</h6><ul><li>Lead and govern Infrastructure &amp; Networks operations delivered by our 3rd party (20+ resources).</li><li>Drive service outcomes through clear operational governance, KPIs, action plans, and proactive risk management.</li><li>Challenge technical decisions, validate RCA quality, and ensure the right fixes are implemented (not workarounds).</li><li>Build a &ldquo;one team&rdquo; mindset and ways of working across Chalhoub and our 3rd party.</li></ul><h6 class="jobSectionHeader">
3) Incident, Major Incident &amp; Problem Management</h6><ul><li>Lead operational lifecycle of Incident / Major Incident / Problem Management, ensuring fast recovery and high RCA quality.</li><li>Reduce recurring incidents by enforcing permanent fixes, standardisation, automation and better monitoring.</li><li>Own after-action reviews and ensure actions are delivered end-to-end.</li></ul><h6 class="jobSectionHeader">
4) Change, Release &amp; ITSM Excellence (FreshService)</h6><ul><li>Ensure robust Change Management and governance aligned to ITSM processes (FreshService).</li><li>Improve change success rate by strengthening planning, testing, peer review and operational readiness.</li><li>Ensure strong documentation, runbooks, and knowledge base practices.</li></ul><h6 class="jobSectionHeader">
5) Microsoft Infrastructure Operations (Must-have technical depth)</h6><ul><li>Own operational excellence for Microsoft core services, including:</li></ul>
o Active Directory (authentication, replication, DNS/DHCP, GPO)
o Windows Server operations and troubleshooting<ul><li>Provide technical leadership during critical incidents and complex troubleshooting.</li><li>Ensure operational standards for patching, lifecycle, access control and resilience.</li></ul><h6 class="jobSectionHeader">
6) Network Operations (Cisco)</h6><ul><li>Oversee operational reliability of Chalhoub&rsquo;s multi-country network estate:</li></ul>
o WAN/LAN/Wi-Fi connectivity across stores, warehouses and offices
o Cisco networking and security services<ul><li>Ensure strong monitoring, incident response, and operational controls for network stability.</li></ul><h6 class="jobSectionHeader">
7) Storage, Backup &amp; Recovery (Commvault preferred)</h6><ul><li>Ensure reliable operations of enterprise storage platforms (capacity, performance, resiliency, lifecycle).</li><li>Own backup and recovery operations aligned to business needs (RPO/RTO).</li><li>Drive backup maturity: restore testing, reporting, compliance and continuous improvement.</li><li>Strong knowledge of enterprise backup tooling; Commvault experience is a strong advantage.</li></ul><h6 class="jobSectionHeader">
8) Automation, Observability &amp; Modern Operations</h6><ul><li>Drive transformation toward software-driven operations:</li></ul>
o Git-based ways of working (GitLab)
o Infrastructure-as-Code automation (Terraform)
o Observability and proactive monitoring (Datadog)
o ITSM integration and workflow automation (FreshService)<ul><li>Reduce manual work and operational risk through automation-first improvements.</li></ul><h6 class="jobSectionHeader">
9) After-Hours Escalation &amp; On-Call</h6><ul><li>Participate in (or lead) an on-call / after-hours escalation model to ensure business continuity.</li><li>Ensure effective operational coverage, escalation paths, and clear ownership for out-of-hours incidents.</li></ul><h4 class="jobSectionHeader">
Skills &amp; Experience:</h4><h6 class="jobSectionHeader">
Must Have</h6><ul><li>10+ years experience in Infrastructure and/or Networks operations in large enterprise environments (retail / multi-site strongly preferred).</li><li>Proven experience leading RUN operations with managed services delivery models.</li><li>Strong technical expertise in Microsoft technologies, including:</li></ul>
o Active Directory (must-have, deep troubleshooting capability)
o Windows Server (must-have)<ul><li>Solid experience in Cisco networking and enterprise networking fundamentals (target: CCNA&ndash;CCNP level knowledge; certification is a plus).</li><li>Strong experience with Storage technologies and enterprise operations.</li><li>Strong experience with Backup operations and restore processes (Commvault preferred).</li><li>ITIL-aligned operations leadership: implement and run Incident, Problem, Change, Request, Release, and Service Level Management; maintain CMDB/configuration &amp; asset controls; enforce SLAs/KPIs and continuous service improvement.</li><li>Excellent stakeholder management and communication skills, including ability to operate under pressure.</li></ul><h6 class="jobSectionHeader">
Nice to Have</h6><ul><li>Cisco certification (CCNA / CCNP) or equivalent.</li><li>Experience with Azure and AWS operations in hybrid environments.</li><li>Experience with GitLab, Terraform, Datadog, FreshService (or similar tools).</li><li>Experience driving Infrastructure-as-Code / Network-as-Code operating models.</li><li>ITIL foundations (pragmatic, outcome-driven application).</li></ul><h6 class="jobSectionHeader">
Impact &amp; Success Measures</h6><ul><li>Major incidents &amp; recurring issues: reduce P1/P2 vs baseline; cut repeat-incident rate through strong RCA and permanent fixes.</li><li>MTTR: improve restore time by severity; meet SLAs via clear runbooks, effective on‑call, and targeted automation.</li><li>Availability &amp; performance: increase uptime for business‑critical services; improve response/latency KPIs.</li><li>Change quality: raise % of successful changes (no rollback); reduce failed/emergency changes.</li><li>Incident backlog health: lower ageing and SLA breaches; maintain a clean, prioritised backlog.</li><li>Automation: grow % of standard changes executed via controlled, repeatable workflows; reduce manual effort and errors.</li><li>Backup &amp; restore: increase backup success %; verify restore pass rate and meet RTO/RPO through routine testing.</li><li>Service/vendor performance: improve SLA compliance %; maintain scorecards and timely escalation closure with clear accountability.</li><li>Cost &amp; efficiency: reduce run cost vs baseline; lower cost per incident/ticket.</li><li>Stakeholder satisfaction: increase CSAT for incident resolution.</li><li>Reporting &amp; governance: consolidated dashboard; daily/weekly ops reviews; monthly SLA/scorecards; clear RACI and escalation paths.</li><li>Continuous improvement: deliver CSI initiatives with measurable gains in MTTR, availability, quality, and cost.</li></ul><h4 class="jobSectionHeader">
What We Can Offer You
</h4>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
<h4 class="jobSectionHeader">We Invite All Applicants to Apply</h4>
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Senior Manager - Infrastructure & Networks Operations

Explore 769+ Network engineer in Dubai this April. Find roles across top companies and apply now to boost your career.